Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support: Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning: Learn from anywhere, whenever you want This British sign language level 1 course is a journey of inclusivity and communication where you will learn the basics of this beautiful language in an expressive way, allowing you to connect with the deaf community with essential sign skills. This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Understand British Sign Language and fingerspelling Learn how to meet people in sign language Know how to sign families, colours, transport, weather etc. Discover how to sign numbers such as phone numbers, time and calendar signs Learn how to sign colours such as colour games or to draw a coloured elephant Know how to sign transport and time Learn how to sign directions, emotional stories, and non-manual features in BSL Understand how to sign interests and sports activities Know how to sign a description of a person and clothes Why British Sign Language Level 1 Course right for you? This extensive British Sign Language Level 1 Online Course will give you an overview of sign language communication with people who can't speak or hear. You will learn how fingerspelling is used to communicate words using hands and exchange personal information with each other. This BSL level 1 online course will equip you with techniques to use British sign language words to communicate families, numbers, colours, transports, weather, and routine activities. You will learn how subtitles play a vital role in communicating daily activities with disabled people. By the end of the British Sign Language Level 1 Online Course, you will gain practical skills and theoretical knowledge in British sign language to communicate with hearing-impaired and dumb people. British Sign Language Level 1 Course Details Accredited by International Practitioners of Holistic Medicine (IPHM) is a leading accredited organisation that certifies and regulates alternative therapists, healers, and training providers around the world. After completing the IPHM accredited course you will be eligible to apply for the insurance. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Important Information Important Information Module 1: What is British Sign Language (BSL) What is British Sign Language Module 2: Fingerspelling What is Fingerspelling A to Z Handouts A to Z Fingerspelling - Right and Left Handed A to Z Fingerspelling Spin the Wheel (Longer Version) Handouts - A to Z Names 1st Name A to Z in 3 Parts 1st Name A to Z Fingerspelling - PDF Quiz Fingerspelling (Fill in the Blanks) Answers Fingerspelling (Fill in the Blanks) - PDF Quiz - Name, Me, Live Where Answers - Name, Me, Live Where - PDF Module 3: Meeting People Handouts - Meeting People Meeting People and Introduction with Subtitles Meeting People and Introduction without Subtitles Module 4: Families Handouts - Families Families Signs Part 1 - With Subtitles Families Sign Part 1 - Without Subtitles Families Signs Part 2 - With Subtitles Families Signs Part 2 - Without Subtitles Who is My Family Handouts - Answers - Who is My Family Module 5: Numbers Handouts - Numbers Number 0 to 10 - Spin the Wheel Number 0 to 20 - Spin the Wheel Number 0 to 30 - Spin the Wheel What is the Number Numbers - Study Answers Bingo Numbers 4 Games Bingo Numbers 4 Games - Study Answers Handouts - Phone Numbers Module 6: Calendar and Time Handouts - Calendar and Birthdays Calendar - Signs With Subtitles Calendar - Signs Without Subtitles Spin the Wheel - Which Day and Month is Today What is the Time What is the Time - Study Answers Spin the Wheel - What is the Time When is Your Birthday When is Your Birthday. - Study Answers Module 7: Colours Handouts - Colours Colour Games Draw a Coloured Elephant - Quiz Draw a Coloured Elephant - Answer Handouts Module 8: Transports Handouts - Transports Transports - Signs With Subtitles Transports - Signs Without Subtitles Transport and Time - Signs With Subtitles Transport and Time - Signs Without Subtitles Transports and Fingerspelling - Fill in the Gap Transports and Fingerspelling - Fill in the Gap - Study Answers Module 9: Weather Module 9: Weather Weather - Sign With Subtitles and Images Weather - Sign Without Subtitles and Images Weather - Questions Without Subtitles What is the Weather and Time What is the Weather and Time. - Answers Study Module 10: Emotional Signs Handouts - Non Manual Features (Nmf) - Signs With Emotional Images Non Manual Features (Nmf) - Signs With Emotional Images Emotional Signs With Subtitles Emotional Signs Without Images Spin the Wheel - How Are You Feeling Nmf - Signs Homework Handouts - Nmf Emotional Stories - Answers Module 11: Affirmative and Negative Handouts - Affirmative and Negative Affirmative and Negative With Subtitles Affirmative and Negative Without Subtitles Modules 12: Interests- Hobbies and Sports Handouts - Interests- Hobbies and Sports Handouts - Information About Different Clubs Interests Hobbies and Activities With Subtitles Interests Hobbies and Activities Without Subtitles Sports - Signs With Images Sports - Signs Without Images Hobbies Interests - Questions With Subtitles Hobbies Interests - Questions With Subtitles Sports Clubs Sports Clubs - Study Answers Don't Like or Like in Sports - Hobbies Interests - Questions Without Subtitles Don't Like or Like in Sports - Hobbies Interests - Answers Study Module 13: Description of a Person Handouts - Description of a Person Description of a Person With Subtitles Description of a Person Without Subtitles Module 14: Describing Clothes Handouts - Describing Clothes Describing Clothes With Subtitles Describing Clothes Without Subtitles Describing a Person and What They Are Wearing Describing a Person and What They Are Wearing - Handouts Answer Module 15: a to Z of Animals Handouts - a to Z of Animals A to Z of Animals Without Subtitles A to Z of Animals With Subtitles Questions About Pets With Subtitles Questions About Pets Without Subtitles 10 Most Popular Pets About Pets About Pets - Handout Answers About Pets - Handout Answers Module 16: Money Money Signs (Part 1) With Subtitles Money Signs (Part 1) Without Subtitles Money Signs (Part 2) With Subtitles Money Signs (Part 2) Without Subtitles Money - How Much is It Money - How Much is It.- Handout Answer Module 17: Foods and Drinks Handouts - Foods and Drinks Foods and Drinks With Subtitles Foods and Drinks Without Subtitles Asking Questions About Refreshments With Subtitles Asking Questions About Refreshments Without Subtitles Foods and Drinks - Menu With Images Foods and Drinks - Menu Without Images Handout - Top Eat Menu At the Restaurant Handouts - at the Restaurant Module-18: Exam Exam-BSL Level 1 Answers-BSL Level 1 Exam Who should take this course? This BSL level 1 online course is suitable for those who want to master in British Sign Language to apply for job opportunities or anyone who want to help hearing-impaired and deaf people in doing daily activities or meet new people by communicating in British sign language. Entry Requirements There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This British sign language level 1 online course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Pronouns are a fundamental aspect of human communication, and recognizing their importance, especially in the context of gender identity, is essential for creating an inclusive and welcoming workspace. This comprehensive course is designed to foster an understanding of the significance of pronoun inclusivity in today's diverse work environments. Analyze the evolving landscape of gender identities and pronoun usage, shedding light on non-binary, genderqueer, and other identities that may not conform to traditional binary gender norms. Participants will explore the profound impact that pronoun inclusivity can have on teamwork, communication, and overall workplace satisfaction. Learning Objectives Define and explain the concept of pronoun inclusivity and its significance in fostering diversity and inclusion in the workplace.;Comprehend the evolving landscape of gender identities and be familiar with a variety of pronouns beyond the traditional he/him and she/her.;Recognize the importance of pronoun inclusivity in attracting and retaining diverse talent, creating a respectful work environment, and reducing communication breakdowns.;Implement practical strategies to promote pronoun inclusivity within your organization, including introducing pronouns during introductions, updating materials, and encouraging respectful language use.
In today's workplace, understanding and addressing sexual harassment is crucial to fostering a safe and respectful environment for everyone. Our comprehensive course on Sexual Harassment in the Workplace Awareness is designed to equip you with the knowledge and skills needed to recognize, prevent, and address sexual harassment effectively. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Sexual Harassment in the Workplace Awareness" course, learners will gain a clear understanding of what sexual harassment is and the different forms it can take. They will learn how to identify sexual harassment in their work environment and understand the importance of workplace policies and procedures designed to prevent and address it. The course will also teach effective strategies for dealing with sexual harassment, including how to support victims and handle complaints appropriately. By the end of the course, learners will be equipped with the knowledge and skills needed to contribute to a safe and respectful workplace. Course Curriculum Module 01: What Is Sexual Harassment Module 02: Types of Sexual Harassment Module 03: Recognising Sexual Harassment in the Workplace Module 04: Policies and Procedures Module 05: How to Deal with Sexual Harassment in the Workplace Learning Outcomes: Define sexual harassment in workplace contexts and scenarios. Identify various types of sexual harassment at work. Recognise signs of sexual harassment in workplace settings. Understand workplace policies and procedures addressing sexual harassment. Learn effective methods to handle workplace sexual harassment incidents. Promote a safe and respectful workplace environment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Employees seeking workplace safety knowledge. Managers needing harassment prevention strategies. HR professionals overseeing workplace conduct. Team leaders fostering respectful environments. Individuals enhancing workplace behaviour awareness. Career path Human Resources Manager Employee Relations Specialist Compliance Officer Workplace Safety Advisor Training and Development Coordinator Equality and Diversity Officer Certificates Digital certificate Digital certificate - Included Will be downloadable when all lectures have been completed.
Feeling confident isn’t something you're born with—it’s a skill you can learn and build over time. Our Confidence Building Techniques course is designed to give you the tools to develop and strengthen your self-belief, whether in personal situations, social settings, or professional environments. Confidence is more than just standing tall; it’s about learning how to manage your thoughts, face challenges head-on, and present yourself in the best light, both internally and externally. This course offers a structured approach to understanding the core elements of confidence and how you can nurture them. Through easy-to-follow techniques, you'll explore ways to boost self-esteem, deal with self-doubt, and overcome obstacles that may have previously held you back. As you progress, you’ll begin to notice how your new mindset influences both your personal and professional life. With a blend of strategies that you can use in any context, this course is a valuable investment in your overall well-being. Whether you want to be more assertive in meetings or simply feel more comfortable in social situations, building your confidence can make all the difference. Start mastering the art of confidence today! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Understanding Confidence Module 02: Assessing Your Confidence Module 03: Identifying Your Sticking Points Module 04: Building Self-Confidence Module 05: Developing Physical Confidence Module 06: Communicating Your Confidence Module 07: Demonstrating Confidence in the Workplace Module 08: Building Respectful Relationships Learning Outcomes: Understand confidence's core principles, fostering self-awareness and personal growth. Assess and measure your current confidence levels for targeted improvement strategies. Identify and overcome specific obstacles hindering your self-assurance and progress. Construct a solid foundation for self-confidence through practical and applicable techniques. Cultivate physical confidence, enhancing your presence and overall self-esteem. Master effective communication strategies to project confidence in diverse social settings. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking enhanced self-assurance in personal and professional pursuits. Professionals aiming to excel in workplace dynamics with heightened confidence. Students and job seekers striving to boost their overall confidence levels. Anyone looking to build respectful and positive relationships with confidence. Those committed to self-improvement and ready to invest in personal development. Career path Sales Representative Team Leader or Manager Public Relations Specialist HR Consultant Business Development Executive Life Coach or Personal Development Consultant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Employee training is essential for any business looking to optimise its workforce and stay competitive in a fast-evolving marketplace. The Guidelines for Employee Training Course provides a clear and practical framework for designing, implementing, and managing training programmes that deliver results. This course covers key strategies for creating effective training plans, understanding employee learning needs, and evaluating the success of training efforts. Designed for managers and HR professionals, this course offers practical advice on how to ensure employees get the most from their training, helping businesses achieve their goals with a well-trained, motivated team. This course is perfect for those seeking to streamline their employee training process, making it more effective and impactful. By focusing on key areas such as identifying training needs, setting objectives, and tracking progress, participants will gain valuable insights into how to maximise the return on investment in training. You’ll learn how to develop a supportive training culture within your organisation, ensuring that your employees have the tools and knowledge they need to succeed, all while keeping the process simple, efficient, and engaging. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01 : Introduction to Employee Training Responsibilities Module 02 : Coaching and Mentoring Skills for Managers Module 03 : Embracing Change in the Workplace Module 04 : Preventing Harassment and Promoting a Respectful Workplace Module 05 : Effective Performance Appraisals and Feedback Module 06 : Effective Communication Strategies Module 07: A Conflict Resolution Process Module 09 : Time Management for Managers Learning Outcomes: Enhance leadership abilities and inspire teams. Navigate workplace change with confidence. Foster a respectful, inclusive work environment. Conduct effective performance appraisals and provide constructive feedback. Master communication strategies for better workplace relationships. Develop conflict resolution skills and optimise time management. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Managers and supervisors HR professionals Team leaders Employees aspiring to leadership roles Small business owners Those seeking personal development in the workplace Career path HR Manager Team Leader Change Management Consultant Communication Specialist Workplace Mediator Project Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Delve into the intricate world of urology with our comprehensive course designed to equip you with fundamental knowledge and skills. From understanding the anatomy of the genitourinary tract to diagnosing common diseases and treating urologic emergencies, this course covers essential aspects crucial for any aspiring healthcare professional or enthusiast. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the "Introduction to Urology" course, learners will explore the field of urology, focusing on the anatomy and functions of the genitourinary tract. They will understand how to conduct and interpret laboratory examinations related to urology and recognize symptoms through physical examinations. The course covers a wide range of common diseases affecting the genitourinary system and their respective treatments. Learners will also gain insights into managing urologic emergencies effectively. They will study neoplasms (tumors) that can affect the urinary system and explore the causes and treatment options for male and female sexual dysfunctions. Overall, this curriculum provides a comprehensive understanding of urology, equipping learners with essential knowledge to identify, diagnose, and treat various urological conditions, ensuring they are prepared to address both routine and critical urologic issues in clinical settings. Course Curriculum Module 01: Introduction to Urology Module 02: Anatomy of the Genitourinary Tract Module 03: Laboratory Examination Module 04: Symptoms & Physical Examination of the Genitourinary Tract Module 05: Common Diseases & Treatment Module 06: Urologic Emergencies Module 07: Neoplasms Module 08: Male and Female Sexual Dysfunction Learning Outcomes: Identify key anatomical structures of the genitourinary tract in urology. Perform basic laboratory examinations relevant to urological conditions and diseases. Evaluate symptoms and conduct physical examinations of genitourinary disorders. Describe common urological diseases and their respective treatment options. Manage urologic emergencies effectively in clinical settings. Discuss neoplasms affecting the genitourinary system, including diagnosis and management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Medical students pursuing specialisation in urology. Healthcare professionals aiming to enhance urological diagnostic skills. Nurses seeking to expand knowledge in urological care. Researchers interested in urological diseases and treatments. Clinicians preparing for advanced practice in urology. Career path Urologist Urology Nurse Urology Researcher Clinical Pathologist (specialising in urology) Medical Consultant in Urology Urology Surgeon Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
In the fast-paced world of business, confidence is a key ingredient to success. The Building Corporate Confidence Course is designed to help individuals elevate their professional presence, ensuring they walk into any corporate environment with assurance and poise. Whether you’re aiming to refine your communication skills, improve decision-making, or simply feel more at ease in meetings, this course equips you with the tools to shine in your workplace. This course goes beyond theory by guiding you through strategies that can be immediately applied to enhance your workplace interactions. It’s not just about building self-esteem—it’s about equipping you with the mindset and behaviours to handle any corporate situation with confidence. From handling difficult conversations to mastering presentations, you’ll gain a deeper understanding of how to project confidence while maintaining professionalism. With the skills gained from this course, you’ll find yourself navigating your career with a renewed sense of self-assurance. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: What Is Confidence Module 02: Why Corporate Self-Confidence Module 03: Confidence Assessment Module 04: Confidently Overcoming Sticking Points Module 05: Building Self-Confidence Module 06: Physical Confidence Module 07: Communicating Confidently at Work Module 08: Demonstrating Confidence in the Workplace Module 09: Building Respectful Relationships Learning Outcomes Develop a deep understanding of confidence's role in corporate success. Assess and improve your self-confidence to conquer sticking points. Master effective communication techniques to project confidence at work. Showcase unwavering confidence in diverse workplace scenarios. Cultivate respectful and impactful professional relationships. Gain the skills and knowledge to thrive in a wide range of corporate roles. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring professionals seeking to kickstart their corporate careers. Mid-career individuals aiming to boost their confidence in the corporate sphere. Seasoned executives looking to further enhance their corporate presence. Job seekers seeking an edge in interviews and networking. Entrepreneurs striving for confident leadership. Anyone wishing to succeed in the competitive corporate world. Career path Corporate Manager Sales Director Human Resources Specialist Marketing Executive Business Development Manager Executive Assistant Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
Overview Gain in-demand emotional intelligence and become more proactive in all your respective contexts by taking the highly productive Emotional Intelligence, Mindfulness and Empathy Training - Level 3 course. The comprehensive Emotional Intelligence, Mindfulness and Empathy Training - Level 3 course covers self-management fundamentals, verbal & non-verbal communication essentials, social management and responsibility, emotion regulation tools, and business practices. During the course, you'll understand how to regulate your own emotions. By the end, you'll have excellent social skills and ability to control impulse feelings and implement emotional intelligence in the workplace. Enhance your personality development by enrolling today! How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Emotional Intelligence, Mindfulness and Empathy Training - Level 3. It is available to all students, of all academic backgrounds. Requirements Our Emotional Intelligence, Mindfulness and Empathy Training - Level 3 is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 10 sections • 10 lectures • 01:09:00 total length •What is Emotional Intelligence: 00:13:00 •Skills in Emotional Intelligence: 00:06:00 •Verbal Communication Skills: 00:05:00 •Non-Verbal Communication Skills: 00:05:00 •Social Management and Responsibility: 00:06:00 •Tools to Regulate Your Emotions: 00:06:00 •Gaining Control: 00:07:00 •Business Practices (I): 00:07:00 •Business Practices (II): 00:07:00 •Making an Impact: 00:07:00