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Highlights of the Course Course Type: Online Learning Duration: 1 to 2 hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about spiritual problem solving Understand the core competencies and principles of spiritual problem solving Explore the various areas of spiritual problem solving Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert life coach 12 Steps for a Spiritual Solution to Any Problem! Course Master the skills you need to propel your career forward in spiritual problem solving. This course will equip you with the essential knowledge and skillset that will make you a confident life coach and take your career to the next level. This comprehensive 12 steps for a spiritual solution to any problem course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this 12 steps for a spiritual solution to any problem course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This 12 Steps for a Spiritual Solution to Any Problem! course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries.  This comprehensive course will teach you the theory of effective spiritual problem solving practice and equip you with the essential skills, confidence and competence to assist you in the spiritual problem solving industry. You'll gain a solid understanding of the core competencies required to drive a successful career in spiritual problem solving. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. This extensive course is designed for life coach or for people who are aspiring to specialise in spiritual problem solving.This 12 Steps for a Spiritual Solution to Any Problem! course has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course is not regulated by Ofqual and is not an accredited qualification.  Enrol in this 12 steps for a spiritual solution to any problem course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive 12 steps for a spiritual solution to any problem course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this spiritual problem solving can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This 12 steps for a spiritual solution to any problem course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This 12 steps for a spiritual solution to any problem course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This 12 steps for a spiritual solution to any problem course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. Course Curriculum Introduction Welcome! What can you do with this course 00:03:00 Step 1: Surrender Surrender in my life and yours 00:05:00 Surrender defined 00:06:00 Are you ready to surrender now? 00:06:00 Step 2: Faith Faith in a higher power explained 00:07:00 Being restored to sanity, insanity, and the power of faith 00:07:00 Step 3: Trust Introduction to trusting in my higher power to direct my life 00:08:00 How does it work to trust the universe and a higher power to run your life? 00:09:00 Using trust as a foundation for navigating the rest of the 12 steps 00:06:00 Step 4: Reflection Getting started with step 4 reflecting on what you have done in your life 00:11:00 How to do step 4 in writing down your shameful experiences 00:09:00 Step 5: Confession Getting started with step 5 using confession to purge your shame 00:09:00 Diving deep into step 5 in the details for how to confess 00:12:00 Step 6: Willingness Willingness to work on all character defects in step 6 00:05:00 What does unwillingness look like? Resistance is painful 00:09:00 Step 7: Humility Being humble, developing humility, and asking your higher power to remove defects 00:10:00 Step 8: Restoration Building a list of people and organizations you have harmed. 00:08:00 Step 9: Healing Step 9 in action making my own amends to my university today 00:04:00 Make amends to the people and places you have harmed without creating more hurt. 00:09:00 Step 10: Consistency These steps are a way of living that you do every day especially admitting wrong 00:09:00 Step 11: Meditation Establishing conscious contact daily with your higher power and praying 00:09:00 Step 12: Awakening Use the freedom you have from your problem to give others the same gift 00:09:00 A spiritual awakening experience I had recently that you might enjoy! 00:18:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Learn how to cope with the stresses and strains of a busy organisation and be capable of effective human interaction with this Performance Management course. The way we react under pressure has a great impact on our lives, especially our work behaviour. This crucial and important course will teach you how to understand the challenges of stress and develop the right strategies to deal with it successfully. When you study the contents supplied by industry experts , you will be empowered to cope with the worst-case scenarios and still inspire others with leadership abilities. These online modules have been created to deal with each facet of work-related pressure and the steps needed to withstand them. This Performance Management course is a masterclass in techniques for enabling excellent communication, self-development, leadership, and resilience. From learning about the psychological impact of stress and pressure, and the physical symptoms that point toward mental health issues, you can make a real and significant difference to your workplace. Not only will you be taught coping mechanisms and resistance exercises, but you will also be made aware of UK HSE (Health Safety Executive) guidance for legal responsibilities and standards. Enrol now and look forward to a more satisfying period in work. Learning outcomes Understand the effects that pressure and stress can have on your performance Know the long-term effects of a stressful environment Discover the benefits of Cognitive Behavioural Therapy (CBT) Learn how to communicate during high-pressure incidents effectively Attain the ability to lead a team during a crisis Gain the skill to get the best out of people during a stressful moment Become an inspiration to a struggling team and improve their resilience Acquire knowledge about UK laws and regulations involving stress Description  The Performance Management Level 4 training course is delivered through Janets' online learning platform. Access the Performance Management Level 4 content from any internet-enabled device whenever or wherever you want to. The Performance Management Level 4 course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99.00. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment In order to ensure the Quality Licensing scheme endorsed and CPD acknowledged certificate, learners need to score at least 60% pass marks on the assessment process. After submitting assignments, our expert tutors will evaluate the assignments and give feedback based on the performance. After passing the assessment, one can apply for a certificate. Who is this Course for This course is designed to support and improve the performance of those in an organisation that have the responsibility for leadership or stressful roles. Requirements The Performance Management Level 4 is open to all students and has no formal entry requirements. To study the Performance Management Level 4 course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path This course is ideal for team leaders or managerial staff who want to learn how to cope with stressful situations and improve their abilities under pressure. As such, it covers the following careers and roles: Team leaders Business owners and managers Frontline Operators Customer Care Specialists Human Resources Course Content Module 01: Understanding Pressure Understanding Pressure 00:13:00 Module 02: Understanding How Pressure Affects Our Psychology and Behaviour Understanding How Pressure Affects Our Psychology and Behaviour 00:13:00 Module 03: The Relationship Between Stress and Performance: The Inverted-U Theory The Relationship Between Stress and Performance: The Inverted-U Theory 00:18:00 Module 04: Strategies to Cope With Pressure Strategies to Cope With Pressure 00:19:00 Module 05: Cognitive Behavioral Therapy (CBT) Cognitive Behavioral Therapy (CBT) 00:17:00 Module 06: Effective Communication Under Pressure: Part 1 Effective Communication Under Pressure: Part 1 00:30:00 Module 07: Effective Communication Under Pressure: Part 2 Effective Communication Under Pressure: Part 2 00:11:00 Module 08: Leadership Under Pressure Leadership Under Pressure 00:17:00 Module 09: Team Resilience to Work Under Pressure Team Resilience to Work Under Pressure 00:23:00 Module 10: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) 00:28:00 Assignment Assignment - Performance Management Level 4 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

***Don't Spend More; Spend Smart*** Life Just Got Better This Summer! Save Up To £5,206 and get Hard Copy + PDF Certificates + Transcript + Student ID Card + e-Learning App as a Gift - Enrol Now Tired of browsing and searching for the course you are looking for? Can't find the complete package that fulfils all your needs? Then don't worry as you have just found the solution. Take a minute and look through this 14-in-1 extensive bundle that has everything you need to succeed in Mastering Negotiation Skills: Strategies for Successful Outcomes and other relevant fields! After surveying thousands of learners just like you and considering their valuable feedback, this all-in-one Mastering Negotiation Skills: Strategies for Successful Outcomesbundle has been designed by industry experts. We prioritised what learners were looking for in a complete package and developed this in-demand Mastering Negotiation Skills: Strategies for Successful Outcomescourse that will enhance your skills and prepare you for the competitive job market. Also, our Mastering Negotiation Skills: Strategies for Successful Outcomesexperts are available for answering your queries and help you along your learning journey. Advanced audio-visual learning modules of these courses are broken down into little chunks so that you can learn at your own pace without being overwhelmed by too much material at once. Furthermore, to help you showcase your expertise in Mastering Negotiation Skills: Strategies for Successful Outcomes, we have prepared a special gift of 1 hardcopy certificate and 1 PDF certificate for the title course completely free of cost. These certificates will enhance your credibility and encourage possible employers to pick you over the rest. This Mastering Negotiation Skills: Strategies for Successful Outcomes Bundle Consists of the following Premium courses: Course 01: Influencing and Negotiating Course 02: Facilities Management Level 3 Course 03: Sales Negotiation Training Course 04: Leadership & Management Diploma Course 05: Personal and Networking Skills Course 06: Psychology Advanced Training Course 07: Emotional Intelligence and Human Behaviour Course 08: Dealing With Difficult People Training Course Course 09: Motivation Skills Course 10: Setting and Achieving Goals Course 11: Assertiveness and Self Confidence Development Course 12: Equality and Diversity Course 13: Working Effectively Across Cultures Course 14: Time Management Benefits you'll get choosing Apex Learning for this Mastering Negotiation Skills: Strategies for Successful Outcomes: Pay once and get lifetime access to 14 CPD courses Free e-Learning App for engaging reading materials & helpful assistance Certificates, student ID for the title course included in a one-time fee Free up your time - don't waste time and money travelling for classes Accessible, informative modules designed by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (For The Title Course) Hard Copy Certificate: Free (For The Title Course) Curriculum of Mastering Negotiation Skills: Strategies for Successful Outcomes Bundle Course 01: Influencing and Negotiating Unit 01: Influencing Influencing Influencing is about helping others understand Your Personality affects how you influence others Influence by Listening Exercise: Your Influencing Inventory Unit 02: Negotiating What is Negotiation? The Drivers of Success in Negotiation Information and Power in Negotiation Exercise: Prepare to Negotiate Successful Negotiation The Importance of Rapport Questions in Negotiation Reducing Stress in Negotiation Exercise: Examine your Trust Profile Bringing the Negotiation to a Close Dealing with Deadlock Negotiating Online Specific Negotiation Scenarios More Negotiation Scenarios The Negotiator's Toolkit Course 02: Facilities Management Level 3 Module 01: Introduction to Facility Management Module 02: Space Management Module 03: Managing Workplace Services Module 04: Human Resource and Contract Management Module 05: Lease Purchase and Vendor Management Module 06: Health and Safety at Work Module 07: Sustainable Facility Management Module 08: Maintenance and Repairs Module 09: Project Management Module 10: Business Development and Succession Planning Course 03: Sales Negotiation Training Sales Negotiation Training The Mind Of A Consultant Mastering Sales Is Mastering Life Skills The Continuous Journey Universal Laws Of Success The Three Pillars Of Success Personal Honesty Diligence Deferred Gratification Suppression Of Principle Emotional Intelligence Core Principles Of Emotional Intelligence The Problem Is Internal The Two Motivational Forces Product Confidence Negotiation Station - How To Negotiate Successfully The Negotiation Station Core Principles Of Negotiation Focusing On Them Everyone Has To Win Matching Values The Path Of Least Resistance Shifting The Weight The Persuasion Secret How To Persuade Someone The Electric Car The Fashionable Trainers Competency Levels Assessing Competency Levels Features Benefits And Values The Christmas Tree Negotiation B2B Value Propositions Deepening The Value Over Decorating The Tree The Big 12 Authority Social Proof Group Identity Deflecting Fault Ask For Advice Compliment Their Negotiations Reciprocity Scarcity Off Set Values Stepped Commitments Fear And Hope Ranked Priorities Negotiating A Price The Market Price The Anchor Price The Walk Away Price The First Offer The Counter Offer Activities To Complete Negotiation Skills Course 04: Leadership & Management Diploma Understanding Management and Leadership Leadership Theories Improving Management and Leadership Performance High Performance Teams Motivating Employees Organisational Skills Talent Management Succession Planning Business Process Management Communication Skills Negotiation Techniques Managing Meetings and Giving Feedback Managing Change Time Management Stress Management Emotional Intelligence in Leadership Managing Conflict Dealing with Office Politics Risk Management Corporate Responsibility and Ethics Course 05: Personal and Networking Skills Why Is Networking Powerful? Networking Paradigm Shifts You've Got To GIVE To GET The Power Of 'Likeability' Making The Connection Great Places To Network The Power Of Mentors Course 06: Psychology Advanced Training Intro By Prof. Paul - WHY This Course is SO Important To Your Life! Goals & Fundamentals Understanding HOW Feelings Work & How You Can USE This! 'The Imprint Period' - How You Were Created - How You Were Programmed The Amazing Truth About Values & Beliefs Do You Know The Difference Between Reality & Lies? Are You Sure? Personal Illusions That Are Holding You Back - Break Free! EGO - The Great Deceiver The Inner-Critic … How To WIN The INNER Battle Understanding Self-Image & Your Multiple Minds How To Defeat The PAST & The FUTURE Emotional Reasoning & Logic Systems - How To WIN! Understanding & Meeting Your Needs - The Hidden Secrets Understanding Motivation - The Ultimate Driving Force Defeat This Major Block …. And Free Your Mind! Discover 'The Source & Solution To All Your Problems' Agenda & Lies - How They impact Your Life Gambits - Games People Play Break Free From The Problems of 'Attachment' & 'The Sheep Mentality' 'The Dirty Secret Of Psychology' & How To Free Yourself! Tap Into The Power Of The Unconscious Mind How To Control Your Own Mind - And WHY Almost Nobody Does! Why FEAR Dominates Our Lives & How To Beat it! Final Thoughts, Tips & Suggestions To Radically Improve Your Life Course 07: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 08: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 09: Motivation Skills Introduction Motivational Skills Motivational Strategies Conclusion Course 10: Setting and Achieving Goals Module 01: Introduction to Setting and Achieving Outcomes Module 02: Another angle to the SMART Framework Module 03: Plan to achieve your Outcomes Module 04: Keeping Motivated Module 05: Bonus Module 06: The Project Course 11: Assertiveness and Self Confidence Development Self Confidence Introduction Ways to Find Yourself Positive Mindset vs Negative Mindset Do it, Feel it and Achieve it Believe it and Achieve it ESTEEM SELF ANALYSIS STILL STRUGGLING TO FIND AND TO BE CONFIDENT Course 12: Equality and Diversity Module 01: Introduction to Equality, Diversity and Discrimination Module 02: Equality and Diversity Legislation Module 03: Integrating Equality and Diversity into Policy Module 04: Human Rights Module 05: Promoting Diversity and Social Inclusion Module 06: Equality Analysis Module 07: Links between Values, Attitudes and Beliefs Module 08: Basics of Discrimination Module 09: Stereotypes, Prejudice, Discrimination and Bias Module 10: Institutional Discrimination Module 11: Unconscious Bias Module 12: Affirmative Action Module 13: Monitoring Equality and Diversity Course 13: Working Effectively Across Cultures Section 1: Introduction Section 2: Cultural identity Section 3: OBSERVE Section 4: Learn Section 5: APPLY Section 6: More practical TIPS Section 7: Wrap up Course 14: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 140 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Mastering Negotiation Skills: Strategies for Successful Outcomesbundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Mastering Negotiation Skills: Strategies for Successful Outcomesis fully compatible with PC's, Mac's, laptops, tablets and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so that you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course; it can be studied in your own time at your own pace. Career path Having this various expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

This training program provides an insight into the habits of a successful negotiator and helps you develop the skills that most employers seek in today's job market. Through practical, step by step lessons, you will learn how to execute proven tactics, perfect your personal negotiating style, and improve your ability to bargain successfully and ethically in any situations or circumstances. Gain sales negotiation skills that every sales rep must master to direct the deal to a win-win agreement. Along the way, you will master the art of handling clients and end any discussions with positive outcomes. In addition to that, you will build confidence in your bargaining capability and skills and overcome a broad range of challenges both at work and beyond. Learning Outcome Better negotiations by controlling your emotions and influencing others Develop positive, productive relationships with all parties at the negotiation table Gain greater outcomes in both formal and informal negotiations Maximize opportunity through understanding universal laws of success Discover core principles of emotional intelligence and deal with irrational personalities and complicated relations Manage teams of negotiators more efficiently. Why Choose This Course Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Assignment Certificate of Achievement CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate free of cost. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Method of Assessment To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for?​ Residential Sales Negotiator is suitable for anyone who want to gain extensive knowledge, potential experience and expert skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or lesson to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. Course Content Prepare The Train Driver - Self Development For The Sales Consultant The Mind Of A Consultant 00:03:00 Mastering Sales Is Mastering Life Skills 00:03:00 The Continuous Journey 00:02:00 Universal Laws Of Success 00:01:00 Personal Honesty 00:01:00 Diligence 00:02:00 Deferred Gratification 00:04:00 Suppression Of Principle 00:03:00 Emotional Intelligence 00:02:00 Core Principles Of Emotional Intelligence 00:04:00 The Problem Is Internal 00:02:00 The Two Motivational Forces 00:05:00 Product Confidence 00:03:00 Sales Consultant Activities To Complete 00:01:00 Negotiation Station - How To Negotiate Successfully The Negotiation Station 00:02:00 Core Principles Of Negotiation 00:01:00 Focusing On Them 00:02:00 Everyone Has To Win 00:04:00 Matching Values 00:03:00 The Path Of Least Resistance 00:02:00 Shifting The Weight 00:06:00 The Persuasion Secret 00:01:00 How To Persuade Someone 00:01:00 The Electric Car 00:02:00 The Fashionable Trainers 00:02:00 Competency Levels 00:03:00 Assessing Competency Levels 00:04:00 Features Benefits And Values 00:02:00 The Christmas Tree Negotiation 00:04:00 B2B Value Propositions 00:03:00 Deepening The Value 00:02:00 Over Decorating The Tree 00:03:00 The Big 12 00:01:00 Authority 00:04:00 Social Proof 00:03:00 Group Identity 00:02:00 Deflecting Fault 00:02:00 Ask For Advice 00:02:00 Compliment Their Negotiations 00:02:00 Reciprocity 00:02:00 Scarcity 00:02:00 Off Set Values 00:02:00 Stepped Commitments 00:02:00 Fear And Hope 00:02:00 Ranked Priorities 00:07:00 Negotiating A Price 00:01:00 The Market Price 00:02:00 The Anchor Price 00:02:00 The Walk Away Price 00:02:00 The First Offer 00:03:00 The Counter Offer 00:04:00 Activities To Complete Negotiation Skills 00:01:00 Assignment Assignment - Residential Sales Negotiator 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Maintaining your bike can be difficult, especially if you haste or become confused, resulting in mistakes. So, relax and join us on this bike repair adventure! Whether you want to fix bikes as a pastime or as a possible career, we've got you covered. Put this course in your shopping cart and obtain the confidence to perform basic bicycle maintenance. Are you looking to improve your current abilities or make a career move? Our unique Course might help you get there! Expand your expertise with high-quality training - study the course and get an expertly designed, great value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Bike Maintenance online training course. This Bike Maintenance online training course is accredited by CPD with 10 CPD points for professional development. Students can expect to complete this Bike Maintenance training course in around 05 hours. You'll also get dedicated expert assistance from us to answer any queries you may have while studying our course. The Bike Maintenance course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the course, an instant e-certificate will be exhibited in your profile that you can order as proof of your new skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling on this course. With this comprehensive course, you can achieve your dreams and train for your ideal career. The course provides students with an in-depth learning experience that they can work through at their own pace to enhance their professional development. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join the course today - gear up with the essential skills to set yourself up for excellence! Some FAQ from Learners: Question: What are the minimum things you should take out with you when you go out on your ride? Answer: Mike: Drinks, banana/gels, mobile phone (charged), multi-tool, spare inner tube, puncture repair kit, tyre levers, CO2 cartridge and/or pump, emergency cash and a spare 'magic' chain link. You might also consider extra rain-protective clothing and a mini-chain tool. A motor-pacing scooter can also be handy! And if you are riding to get away from it all forget the phone. Question: How often should you clean your bike if you're riding 2-3 times a week or more? Is there any particular method you'd advise following? Mike: After every ride! Degrease your chain and any other oil-soiled components first - (I use a chain cleaning tool Car Plan degreaser), then clean with a proprietary detergent, rinse off, dry, lubricate the chain. Check cable operation and lubricate if necessary. Experts created the Beginner Bike Maintenance course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this Beginner Bike Maintenance course and take a step toward a brighter future! Why should you choose the course with Academy for Health & Fitness? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Globally accepted standard structured lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the program in your own time, at your own pace Each of our students gets full tutor support on weekdays (Monday to Friday) *** Course Curriculum *** Beginner Bike Maintenance Module 01: Introduction to Motorbike Maintenance Things to Be Learnt Motorbike Tools Hand Tools Big Ticket Tools Safety Concerns Summary Module 02: Basics of Engine Two-Stroke Basics Four-Stroke Basics The Top and Bottom Ends Valves and Cams Engine Layout Summary Module 03: Engine Cooling and Lubrication Engine Cooling Air and Oil Cooling Changing Coolant Liquid Cooling Lubrication Synthetic Oil Vs. Mineral Oil Detergent Vs. Non-Detergent Oil Engine Oil and Lubrication Oil Change and Conventional Fork Oil Change Cartridge-Type Fork Oil Change Summary Module 04: Ignition Ignition Basic Battery, Coil Ignition and Installing Spark Plugs. Adjusting Ignition Timing and Maintaining Ignition System. Summary Module 05: Suspension Suspension Work of springs and Aftermarket Spring Kits Dampers and Suspension Tuning Front, Rear Suspension and Improving Suspension Setting Ride Height and Adjusting Rebound Damping Summary Module 06: Intake, Fuel, Clutch and Exhaust Systems Maintaining Fuel System and Fuel Injection Installing an Inline Fuel Filter Maintaining Clutch Adjusting and Replacing Clutch Improving Clutch and Automotive-Style Clutch Carburettor Types of Carburettors Synchronizing Carburettors Cleaning Petcock Strainers Exhaust System Scavenging Power Pipe Design Chain Cleaning and Lubrication Chain Adjustment Sprocket Replacement Summary Module 07: Electrical Maintenance How Wet-Cell Batteries Work Installing a New Battery Battery Breather Quick Charge Test Basic Wiring Technique Basic Circuit Facts Light Bulbs Checking Resistance Checking Sending Units Electrical Dos and Don'ts Summary Module 08: Wheels, Tires and Brakes Maintenance Wheels Wheels and Its Specifications Checking and Adjusting Wheel Alignment Checking and Truing Spoked Wheels Replacing Wheel Bearings and Seals Wheel Building and Truing Tires Changing Tubes and Tires. Balancing Tires. Brakes Replacing Brake Shoe Changing Brake Fluid Changing Brake Pads Rebuilding Callipers and Improving Brakes Maintaining Wheels and Tires Summary Module 09: Transmission, Frame and Steering Transmission Constant Mesh Transmission Shifting Gears Oil Additives Transmission Oil Change Frame The Motorbike Frame Types of Frame How the Frame Influence Handling Wheelbase Maintaining the Chassis Steering Checking and Adjusting Steering-Head Bearings Replacing Steering-Head Bearings Checking and Adjusting Swingarm Bearings Bolt Checking and Crash Damage Summary Module 10: Cleaning, Setting Up and Storage Washing, Waxing and Polishing Touching-Up Paint Winter Storage Storage Procedure Summary Module 11: Troubleshooting What to Do If a Bike Does not Start? Go with The Flow Basics of Troubleshooting Things Checking for Spark and Running Problem Troubleshooting the Charging System Checking Compression and Heli-Coil Installation Removing a Seized Bolt and a Stuck Screw Lubricating a Control Cable and Hand-Packing a Bearing Removing and Replacing a Seal Changing Hydraulic Fluid Summary Assessment Process Once you have completed all the course modules, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the Beginner Bike Maintenance course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Level 5 QLS Endorsed Diploma | 150 CPD Points | +Gifts: QLS Certificate + PDF Certificate | 24/7 Learner Support

Follow your dreams by enrolling on the Change Management and The Change Cycle course today and develop the experience, skills and knowledge you need to enhance your professional development. Change Management and The Change Cycle will help you arm yourself with the qualities you need to work towards your dream job. Study the Change Management and The Change Cycle training course online with Janets through our online learning platform and take the first steps towards a successful long-term career. The Change Management and The Change Cycle course will allow you to enhance your CV, impress potential employers, and stand out from the crowd. This Change Management and The Change Cycle course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Study the Change Management and The Change Cycle course through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the Change Management and The Change Cycle course, to ensure you are supported every step of the way. Get a digital certificate as proof of your Change Management and The Change Cycle course completion. Janets is one of the top online training course providers in the UK, and we want to make education accessible to everyone! Learn the essential skills you need to succeed and build a better future for yourself with the Change Management and The Change Cycle course. The Change Management and The Change Cycle course is designed by industry experts and is tailored to help you learn new skills with ease. The Change Management and The Change Cycle is incredibly great value and allows you to study at your own pace. With full course access for one year, you can complete the Change Management and The Change Cycle when it suits you. Access the Change Management and The Change Cycle course modules from any internet-enabled device, including computers, tablets, and smartphones. The Change Management and The Change Cycle course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the Change Management and The Change Cycle now and start learning instantly! What You Get Out Of Studying Change Management and The Change Cycle With Janets Free PDF certificate upon successful completion of the Change Management and The Change Cycle Full one-year access to Change Management and The Change Cycle Course materials Instant assessment results with the Change Management and The Change Cycle No hidden fees with the Change Management and The Change Cycle Full tutor support available from Monday to Friday with the Change Management and The Change Cycle Study the Change Management and The Change Cycle at your own pace Benefit from instant feedback through mock exams and multiple-choice assessments Gain a complete understanding of Change Management and The Change Cycle Accessible, informative modules taught by expert instructors Get 24/7 help or advice from our email and live chat teams with the Change Management and The Change Cycle Study the Change Management and The Change Cycle in your own time through your computer, tablet or mobile device Improve your chance of gaining professional skills and better earning potential by completing the Change Management and The Change Cycle Description  The Change Management and The Change Cycle training course is delivered through Janets' online learning platform. Access the Change Management and The Change Cycle content from any internet-enabled device whenever or wherever you want to. The Change Management and The Change Cycle course has no formal teaching deadlines, meaning you are free to complete the course at your own pace. Method of Assessment  To successfully complete the Change Management and The Change Cycle course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Change Management and The Change Cycle course. After successfully passing the Change Management and The Change Cycle course exam, you will be able to apply for a CPD-accredited certificate as proof of your Change Management and The Change Cycle qualification. Certification All students who successfully complete the Change Management and The Change Cycle course can instantly download their digital certificate. You can also purchase a hard copy of the Change Management and The Change Cycle course certificate, which will be delivered by post for £9.99. Who is this course for: The Change Management and The Change Cycle is ideal for those who already work in this sector or are an aspiring professional. This Change Management and The Change Cycle course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The Change Management and The Change Cycle is open to all students and has no formal entry requirements. To study the Change Management and The Change Cycle course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path: The Change Management and The Change Cycle is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Change Management and The Change Cycle and gain an industry-recognised qualification that will help you excel in finding your ideal job. Course Content Change Management and The Change Cycle Course Overview 00:05:00 What is Change? 00:10:00 The Change Cycle 00:05:00 The Human Reaction to Change 00:05:00 The Pace of Change 00:10:00 The Four Room Apartment 00:05:00 Dealing with Resistance 00:05:00 Adapting to Change 00:10:00 Strategies for Dealing with Anger 00:10:00 Managing Stress 00:15:00 Mock Exam Mock Exam - Change Management and The Change Cycle 00:20:00 Final Exam Final Exam - Change Management and The Change Cycle 00:20:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Workshop is designed to support participants in using the Six Stages Framework in Board development and Diversity, Equity and Inclusion

This Course at a Glance Explain what electricity is and define the terms associated with electricity Analyse the benefits electricity brings to the society Understand how electricity can be converted into another form of energy Explain the key components of electricity and its classification Analyse the facts and statistics about electricity Understand how electricity can cause harm to mankind Recognise the key hazards associated to contact with electricity Identify the safety steps and precautions you can take to reduce the risk of harm Demonstrate the various legislation that applies to electrical hazards Understand how single-phase supply and three-phase supply are used Know how voltage is reduced to levels acceptable for domestic and industrial use Understand the journey electricity makes from the power plants Know how to manage the portable electrical appliance Analyse the three types of maintenance plans and know how to implement them Electrical Safety Training Course Overview The Electricity at Work Regulations 1989 requires all employers to ensure that their employees know how to work safely and without jeopardising themselves or others, which can help to reduce the risk of such workplace mishaps. Our Safety and Health courses are up-to-date, well-structured, and in line with the ever-changing landscape of safety subjects because our courses are carefully crafted by industry professionals who lead our content development initiatives and ensure accuracy. This Electrical Safety Certificate Course Online is designed to ensure that both employers and employees are aware of the major dangers and preventive measures that must be implemented in order to use electricity safely at work. This course provides a concise insight into the two main types of electricity, accident and fatality figures in the United Kingdom, and a brief description of its major components voltage, current, and resistance.  This course will teach you how to perform and implement proper electrical risk assessment within the workplace, review existing control measures, and ensure that adequate personal protective equipment is in place to protect workers from injury when they are working with electrical appliances or installations. The course concludes with an overview of the major standards, and prevalent legislations that govern the usage of electricity in the workplace including a form of basic guidelines on how to safely assist someone you suspect of having been electrocuted. Moreover, approximately 1000 workplace accidents involving electric shock or burns are reported to the Health and Safety Executive each year (HSE). The majority of these deaths are caused by coming into touch with overhead or underground electricity lines, dangerous working conditions, lack of proper training, and poor usage of electrical equipment. Electrical Safety Training can aid you in ensuring that your employees know how to work safely and without jeopardising themselves or others, which can help to reduce the risk of such workplace mishaps. Upon successful completion of this Electrical Safety Certificate Course Online, you will be able to design effective electrical safety guidelines and know how to perform risk assessments that will result in a safer, more productive work environment that meets recognized safety requirements. Who should take this course? Whether you're an employer or supervisor in charge of planning, supervising, or managing the safety of your employees at specific workplaces, or simply want to gain knowledge and skills to keep yourself safe while working with electrical equipment, this Electrical Safety Certificate Course Online will provide you with the necessary skills and knowledge to implement effective preventive and control measures to ensure the safety of your employees from electrical hazards. This training is not limited to employers, employees, or a certain industry. It rather pertains to a wide range of industries, reaching out to any audience interested in learning more about workplace safety from electrical hazards and the potential risks. Entry Requirements There are no academic entry requirements for this Electrical Safety Training Course Online course, and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This Electrical Safety Certificate Course Online assesses learners through multiple choice questions (MCQs). Upon successful completion of each module, learners must answer MCQs to step into the next module. Through the MCQs it is measured how much a learner could grasp from each section. In the assessment pass mark is 75%. Course Curriculum Module 1: Overview and Benefits of Electricity Module 2: What is Electricity? Module 3: How Electricity Can Cause Harm Module 4: Legislation, Standards and Key Steps Module 5: PAT Testing Standards and Guidance Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Are your sales people too stressed, running on adrenalin, perhaps driving towards burnout, struggling to reach targets? Wouldn't you rather they delivered consistently good performance, sustainable over longer periods of time, with less stress (for both them and you)? This uniquely empowering workshop will help your team develop naturally high levels of focus, energy and motivation. They will attain a sense of grounded euphoria, giving them a very distinct and ethical edge in selling. A one-day programme, it gives salespeople an introduction to the 'Natural Superheroes' concepts and resources, tools and techniques, to help them improve their sales performance - realising greater sales potential, developing deeper and more profitable client relationships, winning more business. Through this experience, sales teams gain: Information about profiling clients to instantly understand more about their deepest drives and true needs so they can be genuinely met and, where possible, exceeded Insights into deep, honest and very 'real' reasons for sales procrastination - participants are given specific workable strategies they can easily apply to overcome sales resistance, by tapping their natural motivational styles An understanding of communicating at the very highest levels with different people so they truly understand your sales message and have a significantly more positive sales experience A realisation of their very specific natural sales talents as individuals and as a team A deeper level of experience and understanding of what specifically drives their own behaviour and the behaviour of their clients - these unique insights explain not only how but exactly why people behave the way they do An experience of what it takes to be unshakeable under pressure and manage the sales processes and relationships to a positive outcome for all Brand-new insights into working with and handling difficult people across all levels of authority An understanding of the pitfalls and the psychological traps we set ourselves which cause unnecessary stress, anxiety and frustration on a daily basis and, in turn, limit our sales performance Access to very simple and practical tools that massively increase self-awareness, engender accountability and responsibility and develop emotional sales mastery 1 Introducing 'Natural Superheroes' for sales What is a 'Natural Superhero'? Defining emotional intelligence in the context of sales and why it is so important Knowing yourself - why most people don't know themselves at all and how we can understand exactly what drives our behaviour for the purpose of improving sales performance specifically Knowing exactly why others, and specifically clients and team members, behave the way they do - understanding the real motives behind people's good and bad behaviour in a sales meeting Simple steps to freeing yourself of any anxiety, pressure and false sense of limitation when selling Being yourself in sales - why this is not as easy as it sounds but how you can make it effortless How to take control of achieving the sales performance you really need and want for yourself and others Strategies that raise your self-awareness, increase an authentic and sustainable sense of self-confidence, in difficult situations and in moments of crisis 2 Understanding yourself, your team members and your customers - using the Enneagram Introducing the Enneagram and why it is so valuable to sales people and their clients Exploring the 9 types of motivational drives and why people have different reasons for buying from you Core types and wings - understanding the influence of other motivations either side of the core Enneagram type How to confirm the profile of your client - using celebrities from the world of politics, cinema, sports - we explore how to identify each type - what are their core drives, why have they arisen and how can we use these insights to help you in improving your sales performance The 3 levels of behaviour within your personal profile and that of your clients Lookalike Enneagram types - mistaken identities - how to avoid these traps when profiling your clients and your team How to communicate effectively in a sales environment with each of the different Enneagram types - communication strategies for positive impact on morale, performance and, ultimately, sales results How to interpret and make use of the results of your online personal profile - participants complete an online profile before the event and have the opportunity to analyse their results with a view to improving their sales performance How sales teams sabotage their own performance and that of other people within the team - and how to stop it Uncovering your particular edge in a sales role - what unconsciously trips you up as a sales person? How the Enneagram helps us in sustaining a truly great sales performance over time 3 Why positive thinking alone doesn't work in sales Why 'PMA' does not stand for positive mental attitude when selling - learn its alternative meaning that can serve you even more effectively in a sales role 3 steps and exercises that naturally increase PMA The value of making unconscious thinking conscious and how to do this without any pain or discomfort in a sales meeting Why each Enneagram type has a different experience of PMA in terms of their outward behaviour and how to know when you are maximising your sales performance 4 Measuring success How to measure the development of your individual profile as a sales person Development planning and review Into the future - how to continue your Natural Superhero development