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H2K Infosys offers a comprehensive TOSCA training program designed for beginners and experienced professionals aiming to master test automation using Tricentis TOSCA. This hands-on course equips learners with in-depth knowledge of TOSCA’s model-based testing approach, automation techniques, and best practices to efficiently test applications with minimal scripting. Key Features of the Training: ✅ Instructor-Led Live Training – Interactive sessions with experienced instructors. ✅ Hands-On Learning – Practical exercises, real-time projects, and case studies. ✅ Comprehensive Curriculum – Covers test case design, execution, automation frameworks, API testing, and continuous integration. ✅ Certification Guidance – Prepares you for the Tricentis TOSCA Certification. ✅ Flexible Learning Options – Online training with recorded sessions for future reference. ✅ Job Assistance – Resume preparation, mock interviews, and job placement support. This TOSCA training is perfect for professionals looking to build expertise in test automation, improve testing efficiency, and enhance career prospects in QA automation. 📢 Enroll now at H2K Infosys and take the next step in your automation testing career

Unwind & Create: Join Us for a Relaxing Sip n’ Paint Event! We all need a reminder to unwind sometimes, so why not take a moment to relax and interact with colleagues at our first-ever Sip n’ Paint event? On May 14th, 2025, join us for an afternoon of creativity, connection, and fun as you explore your artistic side in a relaxed, welcoming atmosphere. In this session, you’ll experience: A guided painting session led by a professional instructor Refreshing mocktails to enjoy while you create A chance to express yourself artistically—no experience needed! A great opportunity to socialise and connect with colleagues Let your creativity flow as you paint your own masterpiece to take home! Event Details: Date: May 14th, 2025 Time: 15:00 – 17:00 Location: Maidenhead Office – Look Out Restaurant Spaces are limited to 30 participants, so sign up early to secure your spot! We look forward to seeing you there for an afternoon of art, relaxation, and fun! Please be aware that we will be taking photographs/Videos at this event.

Best Exotic Cars Dubai is a premier luxury car offering an extensive fleet of high-end exotic vehicles in one of the world's most prestigious automotive hubs. Based in Dubai, our company provides an unparalleled driving experience with access to some of the most iconic and exclusive cars on the market, including Ferrari, Lamborghini, Rolls-Royce, Bentley, and McLaren, among others. Whether you're looking for a thrilling sports car for a weekend getaway, a lavish luxury sedan for a corporate event, or an exotic supercar for a special occasion, we cater to every need with top-tier customer service, meticulous attention to detail, and flexible options. Our mission is to offer our clients the ultimate in comfort, style, and performance, ensuring that every drive is an unforgettable experience. At Best Exotic Cars Dubai, we prioritize quality, safety, and satisfaction, offering our vehicles with flexible ranging from daily to long-term leases. We also provide personalized concierge services to ensure that your experience is seamless, from booking to delivery. As Dubai continues to be a global hub for luxury and innovation, we are proud to be the trusted choice for those seeking the very best in automotive excellence. Whether you’re a resident or a visitor, our fleet offers the perfect way to experience the thrill of Dubai’s streets in style and comfort.

Earth Day is coming up on April 22nd, and this year we're turning it into Earth Month! Join us throughout April for activities that support environmental protection. Let's all get involved and make a difference! We are holding a Biogen Recycle Day in the Dublin office (Citywest) on the 22nd April. Whether you're at the office or working from home, it’s easy to accumulate old or broken office equipment. That’s why we’ve dedicated April 22nd as our Recycle Day. What You Can Recycle: Paper (shredding available onsite) Ink Cartridges Small Batteries IT Accessories (e.g. mouse, keyboard, etc.) Date: April 22, 2025 Location: Dublin Office Time: 9:00 a.m. – 4:00 p.m. We’ll have different bins set up for each category, so it’s easy to drop off your items. And don’t worry if you can't make it on April 22nd – you can still bring your recyclables to the office throughout the month of April! We look forward to seeing you there as we all take a small step towards a greener future! For a list of other activities that you can participate see the Calendar of Activities above and click on the links below. Want to know your carbon footprint? Check out Carbon Calculator - ClimateHero ourIMPACT Global Culture & Inclusion - ourIMPACT Earth Day 2025: Ten Activities, Events, and Resources - Earth Day Small actions can make a big impact – Happy Earth Day! ourIMPACT Team

Memahami dasar-dasar Baccarat dan cara bermainnya Baccarat adalah permainan kasino populer yang dikenal karena aturan dan strukturnya yang sederhana, sehingga dapat dimainkan oleh pemain pemula maupun pemain berpengalaman. Permainan ini biasanya dimainkan dengan beberapa tumpukan kartu, dan tujuannya adalah bertaruh pada tangan mana—baik tangan Pemain atau Bankir—yang akan memiliki total paling dekat dengan sembilan. Setiap tangan dibagikan dua kartu, dan nilainya dihitung berdasarkan nilai nominal kartu, dengan kartu As bernilai satu poin dan kartu bergambar bernilai nol. Permainan diakhiri dengan tiga kemungkinan hasil: kemenangan untuk Pemain, kemenangan untuk Bankir, atau seri. Memahami aspek-aspek mendasar ini sangat penting bagi siapa pun yang ingin bermain baccarat secara efektif dan menikmati permainan sepenuhnya. Dalam permainan baccarat, pemain dapat memasang tiga jenis taruhan utama: pada Pemain, Bankir, atau Seri. Bertaruh pada Bankir sering dianggap paling menguntungkan karena keunggulan bandar yang lebih rendah, yaitu sekitar 1,06% dibandingkan dengan 1,24% milik Pemain. Taruhan Tie, meskipun menawarkan pembayaran yang lebih tinggi, memiliki risiko yang jauh lebih besar, dengan keunggulan bandar sekitar 14,36%. Akibatnya, banyak pemain di situs dewapoker memilih untuk fokus pada taruhan Banker dan Player, karena taruhan ini memberikan peluang menang yang lebih baik. Sangat penting untuk mendekati taruhan dalam baccarat dengan pemahaman yang jelas tentang opsi-opsi ini dan risikonya masing-masing, yang memungkinkan pemain untuk membuat keputusan yang tepat selama permainan. Peran taruhan Banker, Player, dan Tie merupakan inti dari strategi yang digunakan oleh banyak pemain baccarat. Beberapa pemain percaya bahwa melacak hasil permainan sebelumnya dapat membantu mengidentifikasi pola yang dapat mempengaruhi taruhan di masa mendatang. Meskipun praktik ini dapat memberikan wawasan tentang bagaimana permainan telah berlangsung, penting untuk diingat bahwa baccarat pada dasarnya adalah permainan untung-untungan. Oleh karena itu, meskipun pemain mungkin merasa cenderung mengikuti pola tertentu, mereka harus tetap menyadari bahwa tidak ada strategi yang dapat menjamin keberhasilan, dan mengandalkan insting dan praktik taruhan yang baik adalah yang terpenting. Kombinasi antara kesadaran dan naluri ini dapat meningkatkan pengalaman bermain baccarat secara keseluruhan, sehingga pemain dapat terlibat lebih penuh dalam permainan. Menganalisis pola pembacaan umum dalam Baccarat Salah satu strategi paling populer dalam baccarat adalah menganalisis tren di antara hasil pemain, bankir, dan seri. Banyak pemain percaya bahwa melacak pola-pola ini dapat membantu mereka dalam membuat keputusan taruhan yang lebih tepat. Misalnya, jika bankir menang berturut-turut, pemain mungkin merasa cenderung untuk memasang taruhan mereka di sisi bankir, mengantisipasi bahwa tren akan terus berlanjut. Namun, penting untuk mendekati strategi ini dengan hati-hati, karena permainan di situs poker88 ini beroperasi pada sistem peluang. Dengan memperhatikan pola-pola ini, pemain dapat mengembangkan rasa waktu dan ritme yang dapat meningkatkan pengalaman bermain mereka secara keseluruhan. Khususnya, berfokus pada tren pemain dan bankir sering kali lebih bermanfaat daripada bertaruh pada seri, yang secara statistik menawarkan peluang menang yang lebih rendah. Menganalisis hasil permainan historis juga dapat memberikan wawasan berharga tentang pola taruhan potensial. Banyak pemain baccarat melacak hasil sebelumnya, menyusun catatan kemenangan dan kekalahan untuk sisi pemain dan bankir. Analisis statistik ini memungkinkan pemain untuk mengidentifikasi tren yang berulang dan membuat prediksi tentang permainan mendatang. Misalnya, jika bankir telah memenangkan sejumlah besar tangan berturut-turut, pemain mungkin memilih untuk memasang taruhan mereka sesuai dengan itu, dengan keyakinan bahwa bankir akan terus bermain dengan baik. Namun, penting untuk diingat bahwa meskipun data historis dapat menginformasikan keputusan, baccarat tetap merupakan permainan untung-untungan, dan hasil masa lalu tidak menjamin hasil di masa mendatang. Faktor psikologis juga memainkan peran penting dalam cara pemain menafsirkan dan menanggapi pola taruhan dalam baccarat. Pemain sering mengalami pasang surut emosi selama permainan, yang dapat mempengaruhi perilaku taruhan mereka. Misalnya, seorang pemain mungkin menjadi terlalu percaya diri setelah serangkaian kemenangan, yang menyebabkan mereka meningkatkan taruhan mereka secara signifikan. Sebaliknya, kekalahan beruntun dapat mengakibatkan frustasi dan pengambilan keputusan impulsif. Memahami pengaruh psikologis ini sangat penting bagi pemain di dalam web dominobet yang ingin mempertahankan pendekatan disiplin dalam bertaruh. Dengan mengenali respons emosional mereka, pemain dapat mengelola strategi mereka dengan lebih baik dan membuat keputusan yang lebih rasional, yang pada akhirnya meningkatkan peluang keberhasilan mereka dalam permainan. Mengevaluasi efektivitas pembacaan pola sebagai strategi Mengevaluasi efektivitas pembacaan pola dalam baccarat memerlukan pemahaman tentang tingkat keberhasilannya dibandingkan dengan strategi taruhan acak. Banyak pemain menyatakan bahwa pelacakan pola dapat meningkatkan keputusan taruhan mereka dengan menyediakan kerangka kerja untuk membuat pilihan yang tepat. Namun, kenyataannya adalah bahwa baccarat pada dasarnya adalah permainan untung-untungan, dan keacakan distribusi kartu memainkan peran penting dalam dinamika permainan. Studi menunjukkan bahwa sementara beberapa pemain mungkin mengalami keberhasilan jangka pendek dengan mengikuti pola, tingkat keberhasilan keseluruhan tidak secara signifikan mengungguli strategi taruhan acak. Faktanya, hanya mengandalkan pola dapat menyebabkan rasa percaya diri yang berlebihan dan taruhan yang salah arah, karena hasil dari setiap putaran tetap independen dari hasil sebelumnya. Terlepas dari daya tarik membaca pola, ada keterbatasan dan risiko yang melekat yang terkait dengan strategi ini. Salah satu kendala utama adalah bahwa dalam banyak permainan baccarat, terutama di kasino daring, kartu dikocok setelah setiap putaran, sehingga pengenalan pola sebagian besar tidak efektif. Keacakan ini berarti bahwa pemain di web login dewapoker dapat menginvestasikan waktu untuk melacak tren yang pada akhirnya tidak memiliki pengaruh signifikan pada hasil di masa mendatang. Lebih jauh lagi, aspek psikologis dari taruhan dapat menyebabkan pemain berpegang teguh pada pola yang dirasakan, yang menyebabkan mereka membuat keputusan yang tidak rasional berdasarkan emosi daripada logika. Pada akhirnya, ketergantungan pada pola ini dapat mengakibatkan kerugian finansial yang besar, karena pemain dapat mengejar kerugian atau mengubah perilaku taruhan mereka berdasarkan trend yang menyesatkan. Pendapat ahli dan studi kasus memberikan wawasan tambahan tentang hasil taruhan pola dalam baccarat. Sementara beberapa profesional mengakui bahwa memahami pola dapat menawarkan perspektif baru tentang keputusan taruhan, mereka menekankan pentingnya mengenali keacakan bawaan permainan. Misalnya, pola "Naga" sering disebut sebagai strategi populer, di mana pemain mendukung tangan yang telah menang berturut-turut. Namun, para ahli memperingatkan bahwa tidak ada pola yang menjamin keberhasilan, dan ketergantungan pada strategi tersebut dapat menyebabkan kekecewaan. Studi kasus dari pemain baccarat berpengalaman mengungkapkan bahwa sementara beberapa mungkin menemukan keberhasilan sementara dengan taruhan pola, yang lain akhirnya kembali ke kebenaran mendasar: baccarat pada dasarnya adalah permainan keberuntungan, di mana manajemen bankroll yang baik dan taruhan strategis tetap penting untuk permainan jangka panjang.

Learn how to use Microsoft Project to create and resource robust project plans and how to maintain and track throughout the project lifecycle. Course overview Duration: 1 day (6.5 hours) Our Project Planning and Control course gives you the essential skills to use Microsoft Project to build, resource and monitor project schedules. It looks at initial setup, building plans, using a work breakdown structure and managing resources through to baselining and progressing your schedule. This course is designed for new or existing users of Microsoft Project, and no previous experience of Project is required. Knowledge of planning techniques would be an advantage. Objectives  By the end of the course you will be able to: Create project schedules Build a Work Breakdown Structure Create relationships Set baselines Manage resources Set deadlines and task properties Print and report on your project Update and track project schedules Content Creating a new project Project defaults Project start date Setting default hours per day/week Setting daily working times Project timeline Building a project Creating a work breakdown structure Adding tasks and durations Estimated durations Setting milestones Recurring tasks Linking, Baselining and Resourcing Setting start dates and dependencies Task Inspector Resourcing Assigning resources Filtering available resources Baseline Setting a baseline Removing a baseline Managing resources Resource properties Dealing with over allocations Tasking information Constraint dates Setting deadline Assigning task specific calendars Task types Updating your project Completing work Completing work per resource Updating tasks Updating the project Rescheduling work Change highlighting Printing and reporting Setup and Printing Visual reports Using the Timeline Creating Dashboard reports

Learn how create and structure enterprise projects and programmes. Course overview Duration: 2 days (13 hours) Our P6 Project Planning and Controls Fundamentals course is an intensive two day course aimed at experienced planners and project controllers who need to use Primavera to create and manage detailed plans. It includes creating EPS levels, projects, WBS levels and detailed activity and resource planning. Experience of project planning and scheduling techniques is essential. Objectives  By the end of the course you will be able to: Create a programme structure Create projects and set project properties Create programme milestones Create a Work Breakdown Structure (WBS) Create detailed plans including activities, links and resources Progress the schedule Manage actuals Customise layouts Use the reporting tools in Primavera Content Programme Management Creating EPS elements Defining the programme structure Navigating the EPS structure Finding programmes Project Management and WBS Creating projects Setting project properties Validating projects Assigning project codes Building a work breakdown structure Creating a WBS structure Creating WBS elements Work package management Top Down budgets Allocating top down budgets Budget change Programming milestones and activity planning Creating programme milestones Setting constraints Linking milestones Scheduling Using the schedule function Detailed activity planning Creating activities Relationship types Creating relationships Adding milestones Assigning activity codes Resourcing, workloads and baselining Resource types Creating resources Resource attributes Assigning resources Switching resources Split load resource assignment Reduced hours resource assignment Checking workload Reviewing workload Dealing with resource conflicts Assignments view Baselining Creating baselines Assigning baselines Working with layouts Creating layouts Customising columns Setting filters Sorting and grouping Changing the timescale Customising the Gantt Creating activity code breakdown structures Progressing the schedules Updating task status and remaining duration Setting the data date Monitoring and reporting Exporting and importing information Primavera standard reports Creating custom reports Creating portfolios Printing Printing your schedule Printing to other packages

Look at some of the more advanced planning features available in Project. Course overview Duration: 1 day (6.5 hours) Our Project – Advanced Planning and Control course looks at advanced planning and resourcing techniques in Microsoft Project and how to customise your schedule to give better visibility and flexibility. The course is designed for experienced users of Project who have attended our Project Planning and Control introduction course or have equivalent knowledge. You must be confident using Project to build and resource schedules and create task dependencies. Objectives  By the end of the course you will be able to: Work with different types of task Amend resource load on a task Work with multiple resource rates Create custom tables Add custom fields Create calculated fields Add drop down lists in fields Filter and extract information Create new views Export information Content Advanced planning techniques Splitting tasks Task types Spreading work across activities Advanced resourcing techniques Resource types Assignment views Effective dates Work contours Overtime work Using multiple resource rates Creating custom tables Customising tables Adding fields Creating custom fields Adding text, number, date and time fields Using flag fields Defining pick lists Renaming custom fields Creating calculated fields Creating formulas Using graphical indicators Uploading and tracking progress Completing work Completing work per resource Updating tasks Updating the project Working with the status date Rescheduling work Viewing baseline against schedule Project overview statistics Working with filters Building standard filters Building interactive filters Task and resource filters Using highlight filters Creating custom views Creating customised views Customising text styles Using grouping techniques Exporting information Exporting to Excel

Key Objectives for the Training provision Effective listening to a client's needs and requirements during various stages of the sales process. Engage in meaningful communication with clients, learn to identify challenges and opportunities that relate to the prospects. Overcome the identified challenge. Build long term rapport and establish trust with the prospect throughout the sales process, Ensure continued customer satisfaction that can turn into repeat business. Be able to build rapport with customers or clients. Know the right questions to ask to fully understand the customer or client’s needs without putting on any pressure. Be able to check you have the right information from the customer or client. Be able to match products and services to the customer or client using the information you have gathered. Be able to influence effectively. Know how to stand out from your competitors. Stage 1 – Research the Company’s ‘Value Propositions’ and USP Analysis  Conducting 30 min confidential interviews with a cross-section of the eligible Attendees & the Stakeholders, in order to gain an objective understanding of the various scenarios and clients that the Participants work with. the Company’s ‘Value Propositions’ Unique Selling Points The Customers’ journey(s) The Competition’s offers for analysis and comparisons. From these findings, a carefully calibrated bespoke Programme will be designed and delivered.  Stage 2 - Design the Bespoke 2 x day Course  nd Stage 3 - Delivery of the Course Programme This Programme can be delivered in 2 x consecutive days, or split between 2 – 3 weeks, to make it more ‘work-friendly’ – if required. It is very practical and commercially focussed in approach, with lots of interactive exercises designed to draw out the learning applications via the debriefings. The ‘Real Play’ scenarios on day 2 will be based on specific case studies drawn from the Research findings so that they are authentic to optimise the learning. Individual Action Plans will be captured at the end of each day to be debriefed by the Participants’ respective Line Managers.  Template Programme Day One – Foundation – Strategic Approach Section One – The Principles of Consultative Selling Defining ‘Consultative Selling’ The Company’s ‘Unique Selling Points’ & Value Proposition The Consultative Selling model – the five stages Avoiding appearing ‘pushy’, ‘pressurising’ or ‘talking through the sale’ Section Two –Strategy & Preparation  ‘Buy-Class’ Matrix Strategic plan Template – matching services/products to identified needs & opportunities. Preparing a range of objectives Constants and variables – USP’s Researching key Client/Decision Makers’ priorities, profile & background (LinkedIn etc.) Preparing for potential & likely Objections Section Three – Email etiquette & ‘influencing’ email correspondence.  Email etiquette A.B.S.U.R.D model Clarity and tone – discovery of clients’ needs & motivational factors. Techniques to influence and ‘nudge’. Ensuring the data and content have a ‘gentle’ motivational & appealing message. Top Tips Day Two – Practical Application Section Four – Rapport Building & Effective Communication skills ‘Behaviour Labelling’ techniques – setting a positive tone. Asking Open Questions – gaining a full understanding of the clients’ priorities & expectations. EQ - Inviting opinions; perspectives; experiences – winning confidence. Active Listening – focus and commitment to understand. ‘Reading the room’ – adapting to responses and reactions. Maintaining focus on relevant topics that the Client cares about; carefully consider the opportunities to influence. But NO PRESSURE! Building a ‘bond of trust’ with commitments and authentic, shared values. Section Five – Explaining the Benefits – aligned to the Customers’ Priorities Understanding ‘Why do People Buy?’ Research data analysis. Open questions that lead to understanding the key issues and Clients’ priorities. Avoiding the danger of ‘pressurising’ the Client. Responding to objections effectively, with confidence and sensitivity. Explaining the benefits that are aligned to the Clients’ stated requirements. Making the Data ‘sing’ – memorable takeaways for the Client. Augmented benefits – Brand confidence; Case studies; Warranty; Service; Range; Flexibility etc. in alignment with their stated preferences/requirements Differentials compared to Competitors Section Six – Winning Commitment Inviting commitment – with confidence Consultative Selling Closing techniques (e.g. Alternative Close/Assumptive Close et al) Avoiding ‘talking through the sale’ – knowing when to ‘Shut UP!’ Confirming agreement – ensuring Clients’ motivation for repeat business Section Seven – Practical Application ‘Real Play’ From the Research findings, carefully devised scenarios can be generated to provide the most valuable learning opportunities to underpin all the skills & techniques covered in the Programme.  Potential Real Play scenarios: A well-established customer has indicated that they are soon to be opening up additional new offices – this presents an opportunity to arrange for the Company to support them with their upcoming needs. After some very positive feedback and with the upcoming contract renewal imminent – how can the Company give the Customer more high-quality support in other areas of their business? A Competitor has been to see the client and they have prompted some concerns about ‘value for money’ & ‘quality of service’. How Real Play works… The group is split the group into 2 sub-groups, one with our Professional Actor (option available); the other with the Trainer or a willing Participant. Each group has a brief and has to instruct their Trainer/Actor/Participant on how to approach the scenario supplied. The Actor and Trainer (or willing Participant) perform the role play(s) as instructed by their respective teams; however, during the action they can be paused for further recommendations or direction. The outcome is the responsibility of the team(s) – not the performers. Debrief the full Programme Individual Action Plans - to be followed through. ‘Best Practices’ for application into the business Options for Exercises within the Programme  Sample Exercise – Red & White  There is a specific time managed agenda and itinerary, which puts the group under pressure.  The key challenge is for the sub-groups to maximise the commercial value from the task, however there is always a great danger that the individuals attempt to gain financial progress at the expense of the other group! Debriefing points: Persuasive communication and influence across barriers Gaining buy-in when others are sceptical Strategic planning accounting for others’ behaviours Sample Exercise – Communication Challenge Each Participant has different pieces of information, but are not allowed to share it visually. They are only allowed to communicate to work out the solution hidden among the large amount of data. Debrief: Structured approach Maintaining focus through distractions/interference Active Listening Controlled communication Sample Exercise – Persuasive emails Sample emails are shared to be critiqued and improved upon to be debriefed: Tone & impact Making the Data ‘sing’ Influential & motivational language Customer centric message. Sample Exercise –Juggling   Each Participant has to pass the ‘Customers’ (Juggling balls) carefully through the system with all the other Participants to reach a profitable conclusion  Debrief: EQ to read the room and effectively communicate, when the pressure is on Customer focus and adapting to challenges Devising a plan that wins buy-in Overcoming competing ideas to get to ‘best practice’ Consistent commitment, communication and motivational drivers that influenced performance. Sample Exercise –Critical Path  The group are provided with 30 x discs and some ‘post-it’ notes. (no pens or pencils are allowed) Their brief is to create a grid shape with the 30 x discs, which will act as ‘stepping stones’ for the ‘Critical Path’ But they have to follow the correct order through the grid from the start to finish, which they will have to work out through ‘trial & error’ All of the team must pass through the ‘Critical Path’ worked out on the grid, observing the constraints, within the time limit. No talking is permitted once they start using the materials Debrief: - Clear communication focussing on the ‘client’s journey’ Planning for challenges Identifying risks and mitigating them Role allocations & support Quality control and disciplines  Sample Exercise –Back to Back  Each Participant is positioned back-to-back with a partner. They have to work out precisely what the ‘statement’ given to the other person is without looking around. Each person has a different brief. Debrief: - Asking Open Questions Active Listening Accuracy in identifying the objective.

An accredited qualification to prepare supervisors and team leaders for a future management role. This programme gives Team Leaders & Managers the skills, disciplines and confidence to manage their team effectively and add a great deal more value to the organisation - where they have to apply their learning in order to achieve the highly coveted ILM qualification. In order for a business to obtain maximum results, it is important that employees are motivated and supported in their job roles. It is the responsibility of the team leader or supervisor to lead their team effectively and present feedback to management. This 3-day programme will guarantee to boost your performance as a team leader and help you make the transition from working in a team to leading a team. We use a combination of theory and practical to help you develop yourself, and a toolkit of resources to use in the workplace. This is an internationally accredited course which not only carries kudos but it ensures you apply the learning back into the workplace for an immediate impact. All of our ILM Programmes are provided in partnership with BCF Group Limited, which is the ILM Approved Centre we deliver under. Course Syllabus The syllabus of the ILM Level 2 Award in Leadership and Team Skills course is split into three main modules, covering the following: Module One Developing Yourself as a Team Leader Learning the various roles, functions and responsibilities of a team leader - depending on workplace Recognising limits of authority and accountability, and how these are defined Developing personal skills and abilities for effective team leading Using reflective learning skills to improve performance Identifying areas of strength and possible improvement Finding ways of obtaining feedback from others Receiving and responding positively to feedback Module Two Workplace Communications Learning stages in the communication process Consideration of the recipient's needs Spotting barriers to communication and how to overcome them Establishing a range of direct communication methods relevant to the team Collating a range of direct communication methods relevant to people outside own area of responsibility. This includes written, telephone, e-mail and face-to-face Recognising the aspects of face-to-face communication, including appearance, impact, body language Realising the importance of succinct and accurate records of one-to-one oral communication Reasons for maintaining records of one-to-one communication (e.g. potential disciplinary or legal issues) Module Three Managing Yourself Setting SMART objectives and using them to prioritise own actions Learning simple time management techniques Developing an awareness of own skills and abilities Giving yourself personal objectives in relation to team objectives Developing flexibility and responding to daily changing circumstances Diagnosing the causes and impacts of stress at work Identifying symptoms of stress in yourself Knowing the implications of stress for workplace and non-work activities/relationships Developing simple stress management techniques Available sources of support Action planning and review techniques Accreditation As with all ILM accredited programmes, participants will need to complete the post-programme activity in order to achieve their full ILM Level 2 Award in Team Leading. This element is designed to show to ILM that you are able to apply what you have learned in the workplace. Who Is It For? This programme is ideal for practising or aspiring team leaders, in any industry sector, who is looking to gain a solid foundation or develop their existing skills as a team leader. This internationally recognised course will give you a solid understanding of what is needed to be a successful team leader, how to delegate, motivate and how to implement these skills in to your work place. What Will I Learn? At the end of the course, successful candidates will: Have a good understanding of the team leader role Apply a range of effective communication skills to overcome barriers Know how to motivate, build confidence and gain the best from their teams Identify, build and encourage effective team behaviours Apply practical skills and knowledge to be transferred to the workplace Gain an internationally recognised qualification What Is Required? There are no formal entry requirements, but participants will normally be either practising or aspiring team leaders, with the opportunity to meet the assessment demands and have a background that will enable them to benefit from the programme. Scheduled Courses Unfortunately this course is not one that is currently scheduled as an open course, and is only available on an in-house basis. For more information about running this course in-house at your premises, please contact us for more information.