In the complex landscape of office dynamics, managers are often at the heart of navigating relationships, decisions, and power plays. This course is designed to equip managers with the understanding and strategies needed to effectively handle office politics without losing sight of professionalism. Through a mix of theoretical insights and practical knowledge, participants will learn how to build influence, manage challenging conversations, and foster a collaborative work environment. It's not about manipulative tactics but about mastering the art of diplomacy and decision-making in a professional setting. The course covers essential topics such as conflict resolution, strategic communication, and how to build and maintain a positive reputation within the workplace. Managers will gain valuable insights into recognising underlying motivations and managing diverse personalities, helping them make informed decisions while maintaining a productive and respectful office culture. With engaging content and a clear focus on managing workplace relationships, this course is perfect for those looking to advance their leadership skills in a subtly influential manner. Enroll now to gain comprehensive knowledge and mastery in navigating the intricate realm of office politics. Key Features CPD Accredited Office Politics for Managers Course FREE PDF + Hardcopy certificate Fully online, interactive Office Politics course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Office Politics for Managers Lesson 01 :New Hires Lesson 02 :It's About Interacting and Influencing Lesson 03 :Dealing with Rumors, Gossip, and Half - Truths Lesson 04 :Office Personalities Lesson 05 :Office Personalities Lesson 06: Getting Support for Your Projects Lesson 07:Conflict Resolution Lesson 08:Ethics Lesson 09:You Are Not an Island Lesson 10:Social Events Outside of Work Learning Outcomes: Master effective interaction and influence techniques for seamless teamwork. Tackle rumours, gossip, and half-truths with diplomacy and tact. Identify and navigate various office personalities for smoother collaboration. Strategically garner support for your projects within the organizational framework. Resolve conflicts through ethical and constructive approaches. Extend your professional network beyond the office through social events. Accreditation All of our courses are fully accredited, including this Office Politics for Managers Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Office Politics . Certification Once you've successfully completed your Office Politics for Managers Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Office Politics for Managers Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Politics for Managers Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Office Politics for Managers Course is ideal for: Experienced managers seeking advanced interpersonal skills. Team leaders aiming to foster a harmonious work environment. Professionals looking to enhance their influence within the workplace. HR personnel interested in conflict resolution strategies. New managers navigating the intricacies of office dynamics. Aspiring leaders eager to build a strong professional network. Requirements Learners do not require any prior qualifications to enrol on this Office Politics for Managers Course. You just need to have an interest in Office Politics for Managers Course. Career path After completing this Office Politics for Managers Course you will have a variety of careers to choose from. The following job sectors of Office Politics for Managers Course are: Human Resources Manager - £30K to 60K/year. Business Development Manager - £25K to 70K/year. Marketing Manager - £25K to 60K/year. Project Manager - £30K to 65K/year. Operations Manager - £30K to 65K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
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Explore the dynamic world of retail management with our comprehensive course covering key topics such as strategy development, procurement, pricing strategies, supply chain management, and consumer behavior. Gain essential skills in leadership, negotiation, and multi-channel retailing while mastering the nuances of brand management, store health, safety guidelines, and compliance with the Consumer Rights Act. Elevate your career in retail with a holistic understanding of industry trends and best practices. Enroll now for a transformative learning experience tailored for both aspiring and experienced retail professionals.
[Updated: February 2024] [FREE Mental Health Care Training - MCA & DOLS] [FREE Understanding Children & Young People's Mental Health] [FREE Dual Diagnosis Level 2] [FREE EFT- Emotional Freedom Technique] Life's challenges are inescapable, & we could all use some help when things become challenging - someone to bring some light into a grim situation - Counsellors. Whether you're suffering from depression, anxiety, low self-esteem, or need some guidance in your life, counselling can help. Join this Counselling and Psychology course & learn in detail about counselling. This Advanced Diploma in Counselling at QLS Level 7 is endorsed by The Quality Licence Scheme & accredited by CPDQS (with 250 CPD points) to make your skill development & career progression more accessible than ever! Mental health issues can drastically limit a person's ability to live a happy life. Relationships, family life, & jobs may all be affected by them. Mental health issues affect people of all economic, social, & ethnic backgrounds. People of all ages, from children to the elderly, can be affected by depression & anxiety. What do you learn from our Diploma of Counselling and Psychology (Online) Course: With the aid of this Counselling and Psychology course curriculum, you will gain various vital skills & knowledge, including: Have a thorough understanding of theories & models Discover the legal, cultural, & ethical aspects of professional counselling Learn about the use of medication & therapy to treat mental diseases Know in detail about communication skills & empathy Explore many aspects of life coaching & career counselling This training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Progression of Diploma of Counselling and Psychology (Online) Course: After completing this course, you can progress towards- Counselling level 4 Level 2 Certificate in Counselling Skills (RQF) NCFE CACHE Level 3 Diploma in Counselling Skills Level 6 Counselling Advanced Diploma in Counselling at QLS Level 7 course will cover the following topics: Theories and Models Psychotherapy & Psychiatric Disorders Treating Trauma, Stress, and Anxiety Life Coaching Family Law Conflict and Violence Communication Skills 4 Free Gifts are included in this Counselling course Free courses will cover the following topics: Free Course No 01: Mental Health Care Training Mental Capacity Act Decision Making Confidentiality and Record Keeping Authorised Deprivation Legal Background to DOLS Free Course No 02: Understanding Children and Young People's Mental Health Attachment and Relationship Building in Childhood Factors that Influence Development Mental Health Problems in Young and Adults Autism, ADHD and Dyslexia in Young Adults Mental Health Related Legislation in the UK Free Course No 03: Dual Diagnosis Level 2 Drugs and Their Effects Neurophysiology Minimisation and Optical Health Ethical Issues Dual Diagnosis Free Course No 04: EFT - Emotional Freedom Technique Emotional Freedom Technique Applying EFT to Physical Issues Doing Business with EFT Why Choose Our Diploma of Counselling and Psychology (Online) Course: Earn a certificate endorsed by the Quality Licence Scheme & another certificate accredited by CPDQS Get instant access to this Counselling and Psychology course. Learn Counselling and Psychology from anywhere in the world Counselling and Psychology is affordable and simple to understand Counselling and Psychology is entirely online, interactive lesson with voiceover audio Lifetime access to the Counselling and Psychology course materials Counselling and Psychology comes with 24/7 tutor support The demand for Counselling and Psychology personnel has never been greater. Now is a perfect moment to start a career if you are enthusiastic about assisting people & contributing to the health & welfare of individuals, families, & communities. Enrol in the Counselling and Psychology course & assist people to live a fulfilling life. Certificate of Completion After successfully completing this course, you can order your CPD Accredited PDF Certificate (Advanced Diploma in Counselling at QLS Level 7 ) as proof of your achievement. For the Hard Copy certificate, you have to pay £29.99 + Postal Charge. CPD 250 CPD hours / points Accredited by CPD Quality Standards Module 01: Introduction 09:53 1: Introduction Video Preview 01:26 2: Counselling and Counsellors Preview 08:27 Module 02: Theories and Models (Part 1) 12:49 3: Theories and Models of Counselling (Part 1) 12:49 Module 03: Theories and Models (Part 2) 13:48 4: Theories and Models of Counselling (Part 2) 13:48 Module 04: Legal, Cultural and Ethical Issues 12:00 5: Legal, Cultural and Ethical Issues in Professional Counselling 12:00 Module 05: Forms of Psychotherapy 12:03 6: Forms of Psychotherapy 12:03 Module 06: Psychotherapy 09:06 7: Counselling and Psychotherapy 09:06 Module 07: Dynamic Psychotherapy 18:50 8: Dynamic Psychotherapy 18:50 Module 08: Childhood and Adolescent Psychiatric Disorders 14:43 9: Childhood and Adolescent Psychiatric Disorders 14:43 Module 09: Working with Children and Adolescents in Schools 13:34 10: Counselling Children and Adolescents in Schools 13:34 Module 10: Treating Trauma and Substance Abuse 10:59 11: Counselling Trauma and Substance Abuse 10:59 Module 11: Treating Stress and Anxiety Disorders 17:52 12: Module 11: Counselling Stress and Anxiety Disorders 17:52 Module 12: Treating Personality Disorders 25:53 13: Counselling Personality Disorders 25:53 Module 13: Treating Mood Disorders and Depression 12:45 14: Counselling Mood Disorders and Depression 12:45 Module 14: Treating Eating & Sleeping Disorders 27:48 15: Counselling Eating & Sleeping Disorders 27:48 Module 15: Life Coaching and Career 10:12 16: Life Coaching and Career Counselling 10:12 Module 16: Family Law 13:35 17: Family Law 13:35 Module 17: Framing Family Law 13:43 18: Framing Family Law 13:43 Module 18: Marriage in Family Law 09:48 19: Marriage in Family Law 09:48 Module 19: Domestic Violence 14:55 20: Domestic Violence 14:55 Module 20: Couple and Family Counselling 15:18 21: Couple and Family Counselling 15:18 Module 21: Conflict Resolution 09:37 22: Conflict Resolution 09:37 Module 22: Pre-Marital 11:21 23: Pre-Marital Counselling 11:21 Module 23: Affairs 12:57 24: Affairs 12:57 Module 24: Apology & Forgiveness 10:09 25: Apology & Forgiveness 10:09 Module 25: Adapting to Changes 10:18 26: Adapting to Changes 10:18 Module 26: Treating Self-Harm and Suicide 11:31 27: Counselling Self-Harm and Suicide 11:31 Module 27: Engaging and Assessing the Patients 12:45 28: Engaging and Assessing the Clients 12:45 Module 28: Helping the Client in Crisis 08:38 29: Helping the Client in Crisis 08:38 Module 29: Crisis Intervention 08:03 30: Crisis Intervention 08:03 Module 30: Low Intensity CBT Treatment 10:41 31: Low Intensity CBT Treatment 10:41 Module 31: Medication and Therapy in the Treatment of Mental Illness 14:38 32: Medication and Therapy in the Treatment of Mental Illness 14:38 Module 32: Communication Skills and Empathy 12:36 33: Communication Skills and Empathy in Counselling 11:36 34: Final Words Preview 01:00 Assessment (Optional) 04:00 35: Assignment - Advanced Diploma in Counselling at QLS Level 7 Preview 04:00 Order Your Certificate 02:00 36: Order Your CPD Certificate 01:00 37: Order Your QLS Endorsed Certificate 01:00 Recommendations! 01:00 38: Take your career to the next level with HF Online! 01:00 Free Course No 01: Mental Health Care Training - MCA & DOLS 1:54:42 39: Module 01: The Mental Capacity Act 08:36 40: Module 02: Assessment of Mental Capacity 07:27 41: Module 03: Best Interest Decision Making 11:33 42: Module 04: Advocacy and Advance Planning 07:57 43: Module 05: Providing Care or Treatment to People Who Lack Capacity 07:15 44: Module 06: Confidentiality and Record Keeping 06:07 45: Module 07: Public Bodies and Services Created by MCA Act 2005 04:37 46: Module 08: Interface with Legislation, Policy and Procedures 08:26 47: Module 09: Deprivation of Liberty Safeguards 09:11 48: Module 10: Authorised Deprivation 11:18 49: Module 11: Legal Background to DOLS 07:52 50: Module 12: The MCA (2005) and DOLS During a Pandemic 09:46 51: Module 13: Liberty Protection Safeguards (LPS) 14:37 Free Course No 02: Understanding Children and Young People's Mental Health 3:40:24 52: Module 01: Introduction to Mental Health 14:09 53: Module 02: Child Psychology 21:26 54: Module 03: Attachment and Relationship Building in Childhood 28:33 55: Module 04: Impacts of Separation and Loss on Attachment 16:01 56: Module 05: Factors that Influence Development 18:39 57: Module 06: Mental Health Problems in Young and Adults 10:22 58: Module 07: Other Mental Health Problems in Young and Adults 10:43 59: Module 08: Autism, ADHD and Dyslexia in Young and Adults 21:00 60: Module 09: Dealing With Autism, ADHD and Dyslexia in Young and Adults 21:42 61: Module 10: The Self Harming Behaviour 13:14 62: Module 11: Mental Health Treatment and Medicine 13:17 63: Module 12: Mental Health over Life Span and Society in the UK 09:49 64: Module 13: Mental Health Related Legislations in the UK 21:29 Free Course No 03: Dual Diagnosis Level 2 4:31:11 65: Module 01: Dual Diagnosis: A Challenge of New Era 20:19 66: Module 02: Drugs and Their Effects 24:37 67: Module 03: Mental Health: An Introduction 33:27 68: Module 04: Brain Works - Neurophysiology 25:11 69: Module 05: Harm Minimisation and Optical Health 32:33 70: Module 06: Models of Care and Dual Diagnosis 23:36 71: Module 07: Psychological Interventions in Dual Diagnosis 13:28 72: Module 08: Practice and Policy Issues 13:50 73: Module 09: Ethical Issues and Mental Health Act 19:46 74: Module 10: The Assessment Process in Dual Diagnosis 23:13 75: Module 11: Treatment in Dual Diagnosis 41:11 Free Course No 04: EFT - Emotional Freedom Technique 1:04:12 76: Module 01: What Is EFT (Emotional Freedom Technique)? 06:36 77: Module 02: EFT and Emotions, The Brain (EFT with the body) 06:46 78: Module 03: EFT Procedure 09:07 79: Module 04: Detailed Instructions of EFT 07:37 80: Module 05: Applying EFT to Physical Issues 08:13 81: Module 06: Treating Children with EFT 07:42 82: Module 07: EFT That Can Improve/ Heal Life & Tips 08:17 83: Module 08: Doing Business with EFT 09:54 Who is this course for? Anyone from any background can enrol in this Counselling and Psychology course. Nevertheless, this course is particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol in the Diploma of Counselling and Psychology (Online) Course should meet the following requirements; Basic knowledge of English Language Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Career path This Diploma of Counselling and Psychology (Online) Course will help you when you apply for positions like: School counsellor Mental Health Social Worker Psychologist Mental Health Counsellor Operating Your Own Counselling Practice Careers Counsellor or Adviser Drug and Alcohol Counsellor Family and Marriage Counsellor Rehabilitation Counsellor Certificates Certificate Accredited by CPDQS Digital certificate - Included Assessment Process You have to complete the course assignment questions given at the end of the course and score a minimum of 60% to pass the exam and achieve a Quality Licence Scheme endorsed certificate. Our expert trainers will assess your assignment and give you feedback after you submit the assignment. After passing theexam, you will be able to request a certificate with additional cost that has been endorsed by the Quality Licence Scheme. Advanced Diploma in Counselling at QLS Level 7 Hard copy certificate - £139 Show off Your New Skills with a Certificate of Completion After successfully completing the course, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme. The certificate will be home-delivered, with a pricing scheme of - 139 GBP inside the UK 149 GBP (including postal fees) for International Delivery Certificate Accredited by CPDQS Upon finishing the course, you need to order to receive aCertificate Accredited by CPDQSthat is accepted all over the UK and also internationally. The pricing schemes are: 29 GBP for Printed Hardcopy Certificate inside the UK 39 GBP for Printed Hardcopy Certificate outside the UK (International Delivery)
Overview of Teacher and School Staff Training Join our Teacher and School Staff Training course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Teacher and School Staff Training course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Teacher and School Staff Training course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! This Teacher and School Staff Training Course will help you to learn: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Teacher and School Staff Training. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online — Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion – Digital / PDF Certificate After completing the Teacher and School Staff Training course, you can order your CPD Accredited Digital/ PDF Certificate for £5.99. Certificate of Completion – Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Teacher and School Staff Training is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand. On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level. This course has been developed with maximum flexibility and accessibility, making it ideal for people who don’t have the time to devote to traditional education. Requirements You don’t need any educational qualification or experience to enrol in the Teacher and School Staff Training course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Teacher and School Staff Training Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors.
In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.
A workshop for parents of the subject of guilt and how to free yourself from it's shackles to rediscover the joy of parenting, without the need for perfection.
A workshop for parents about their experience of parenting. A chance to press pause and reflect, share and laugh whilst re-connecting with what it's all about and what really matters. No advice, just support and care for those on the journey.
The Heartfulness Diploma Course is a comprehensive program designed to deepen one’s understanding and practice of Heartfulness living. This course is open to anyone interested in cultivating inner peace, balance, and well-being through Heartfelt connection.