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Communication skills are a fundamental aspect of success in the business world. However, many individuals encounter challenges in this area, such as difficulty in conveying their thoughts clearly, struggling to actively listen to others, or feeling anxious during public speaking. Effective communication is essential for building relationships, resolving conflicts, and making impactful presentations. Learning Objectives The following are some of the key outcomes in this course: Understand how communication is a process involving a sender, a message, and a receiver Learn why communication can fail if that process breaks down Learn why great communication skills matter to your professional success Understand five of the most common communication barriers Target Audience Young Professionals
Discover compassionate and effective communication within leadership roles. This involves utilizing communication strategies that prioritize empathy, transparency, and active listening to build trust and understanding among team members. By prioritizing kindness in interactions, acknowledging diverse perspectives, and providing clear and respectful feedback, the goal is to cultivate strong relationships, enhance collaboration, and inspire a shared sense of purpose among team members. Learning Objectives The following are some of the key outcomes in this course: Understand the elements that make effective communication work Identify the top three communication skills for leading with kindness Develop listening skills for kind leaders Practice effective feedback skills Prepare to speak with impact Target Audience Managers, Team Leaders, Young Professionals
Unleash Your Project Meeting Potential Project managers spend a significant amount of time leading meetings but rarely leverage these valuable opportunities to their full potential. Instead, meetings provide the greatest source of anxiety, frustration and stress. Meetings fail to produce optimal results; participants feel that their time isn't valued; and project managers often miss opportunities to advance initiatives or demonstrate skills in leadership and communication. High-functioning meetings drive value, build collaborative relationships, and successfully move organizational priorities forward. As project managers, we need to take accountability for maximizing these opportunities to achieve successful outcomes and meet the needs of our stakeholders. In this session, we'll focus on key activities, a practical methodology, and best practices that you can adopt to consistently and skillfully plan, lead and follow up on effective meetings. You'll walk away with actionable steps that they can be implemented immediately to unleash your own meeting potential.b What You Will Learn: A mindset shift around how you think about and approach meetings to strengthen key skills, build collaborative relationships, and be recognized for your leadership Standardized methodology to consistently plan, lead and follow up on high-functioning, effective meetings for all of your projects Highly actionable steps and best practices that you can implement right away and set yourself up for success
Get 28 days access to the video recording of 'Attachment, Relationships and Emotional Needs: Applying Schema Therapy' with Professor Patrick McGhee, FRSA
Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process
What Will I Learn? - Catch MINORS, turned to be a major depression or anxiety? - Catch what threatens your relationship and turns to depression or anxiety? - Catch things berried deep inside that ruin your relationship or success - Why are some people born as winners in relationships and or life # losers? - Catch what threatens your success and turns to depression or anxiety - DESTROY many ANNOYING things in relationships like don't love me anymore! my relationship is struggling! - DESTROY many ANNOYING things in work like I can't do it, I can't tolerate ..... - Enjoy one of kind THERAPEUTIC guided meditation that will give you amazing relief and heal in 20 minutes - Catch what worsens your problems? Requirements It's easy to change your life to the happier, successful version, TRY IT yourself Description FIND and DESTROY the DEEP HIDDEN CAUSES of Depression or ANXIETY, that ruined your life with PAINFUL emotions, and KILLER thoughts, RELIEF yourself Tired of Depression and or Anxiety? Do you FIGHT Depression or Anxiety in the right way? if so you should have a TOTAL relief ? or just small improvement ? do depression and anxiety strike back AGAIN?? Need a FAST, so EFFICIENT, scientific, and TESTED way to destroy depression and or anxiety?? You may practice Yoga, exercise, random acts of kindness, or any other happiness activities, Get some improvements, but NOT a GREAT improvement, then Depression and or Anxiety hit again because there is no fast, so efficient way can FIND and DESTROY the DEEP HIDDEN CAUSES of them NOW you CAN DO IT, you can FIND and DESTROY those deeply hidden causes, in an hour if you apply the simple so easy next mini steps - What are the things you do that turn any minor issue into depression or anxiety triggers - What worsens the Depression or anxiety that you don't know? - what are the things berried deep inside, that ruin your relationship or make you unsuccessful in work? - why some people are born as winners in relationships and or life while others as losers?? how to reverse it? - Enjoy the one of kind THERAPEUTIC guided meditation session to RELIEF yourself from all the hidden causes and painful emotions of depression. Who is the target audience? Anyone who is or was in depression or anxiety and wants to relieve him or herself. HI, and enjoy getting relieved! HELLO, WHY finding the hidden causes of Depression or Anxiety is FATAL 00:04:00 1- Why minor things turned to be MONSTERS ,ruin our life? P1 00:06:00 2-Why minor things turned to be MONSTERS ,ruin our life? P 2 00:03:00 3-Catch things berried deep inside, that ruin your relationship or success 00:08:00 4-Why some people are born to be winners of happy lovers? P 1 00:04:00 5-Why some people are born to be winners of happy lovers? P2 00:04:00 6- What things DISTRACT you from happiness and success 00:04:00 UNIQUE, FAST tool to Destroy Depression HIDDEN CAUSES in 25 minutes! THERAPEUTIC guided meditation to Destroy HIDDEN causes of depression or anxiety 00:02:00
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