Duration 3 Days 18 CPD hours This course is intended for Experienced system administrators and system integrators responsible for implementing VMware Horizon, Citrix XenApp and XenDesktop, and RDHS solutions. Overview By the end of the course, you should be able to meet the following objectives: Describe the features and functions of App Volumes and VMware Dynamic Environment Manager Demonstrate the architectures of App Volumes and VMware Dynamic Environment Manager Install and configure App Volumes Create and deploy Application Packages and writable volumes Install and configure VMware Dynamic Environment Manager Manage application configurations, user environment settings, and personalization settings This three-day course builds your skills in application management using VMware App Volumes© and VMware Dynamic Environment Manager©. You learn how to use App Volumes to deliver applications and data to desktops and users in seconds and at scale. You gain skills in managing application life cycles from installation to update and replacement. You also learn how to use VMware Dynamic Environment Manager to provide personalization and dynamic policy configuration across virtual, physical, and cloud-based environments to simplify end-user profile management. Course Introduction Introductions and course logistics Course objectives Overview of Application and Profile Management Profile Management Application Management Overview of App Volumes Describe the basic architecture and operation of App Volumes Explain the function of App Volumes Manager Explain the function of App Volumes Agent Describe the principles of SAM List the stages of application package life cycle Describe what is a writable volume and how it differs from an AppStack Identify the major requirements to deploy App Volumes App Volumes components App Volumes Installation Overview Describe the installation sequence for the App Volumes Manager Describe the App Volumes operation modes for packages and writable volumes Describe the App Volumes hypervisor connection types and their relationships with operation modes Describe the process of initial configuration of the App Volumes Manager Describe the basic configuration parameters and where these are configured in the App Volumes Manager Web interface Install and perform the initial configuration of the App Volumes Manager in a lab environment Describe the installation steps for the App Volumes Agent Install the App Volumes Agent in target client machines in a lab environment Working with Application Packages Explain the concept of simplified application packaging List the steps of application package life cycle Differentiate between an application, package, and program Create an application package Use markers to assign the new version of an application package Edit an application Edit a package Working with Writable Volumes Overview Describe what a writable volume is and where it is used Compare AppStacks with writable volumes Describe the operation of a writable volume Explain how to assign a writable volume to a desktop Create and assign a writable volume in a lab environment Working with AppStacks Explain how applications in an AppStack are available to a user Describe how to create an AppStack and populate it with applications Describe how to update an application in an existing AppStack Overview of Dynamic Environment Manager Describe VMware Dynamic Environment Manager and its architecture Describe the functional areas and benefits of VMware Dynamic Environment Manager Describe VMware Dynamic Environment Manager features and how it manages profiles Installation of Dynamic Environment Manager Recognize considerations for planning a Dynamic Environment Manager deployment Identify pre-configuration requirements before installing and starting the Dynamic Environment Manager - Management Console Recognize key steps in the installation process of Dynamic Environment Manager Describe the initial configuration process for the management console and FlexEngine Application Configuration Management Explain how a user can use the Dynamic Environment Manager Self-Support tool to recover from application configuration mistakes Explain how administrators and support staff can use the Dynamic Environment Manager Helpdesk Support Tool to troubleshoot profile problems Describe how the Dynamic Environment Manager SyncTool enables and synchronizes the offline use of Dynamic Environment Manager Describe how the Dynamic Environment Manager Application Profiler can be used to create predefined configurations for applications Application Configuration Management Predefined and user-customized application settings Using Application Profiler Using the Self-Support Tool Using the Helpdesk Support Tool
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Mindset and Motivation Coaching Course Overview This Mindset and Motivation Coaching course provides a comprehensive exploration of the principles and techniques essential for empowering individuals to unlock their full potential. Learners will gain insight into effective coaching strategies that foster positive mindset shifts and sustained motivation. The course covers vital areas such as communication skills, personal development, leadership under pressure, and key psychological theories like NLP and stress-performance relationships. Designed to enhance both personal and professional growth, this course equips learners with the tools to build strong coach-client relationships and ethically support clients in achieving their goals. Upon completion, participants will be confident in applying motivational techniques and mindset coaching concepts to drive success and well-being in diverse contexts. Course Description This course delves into the fundamental theories and applied skills that underpin effective mindset and motivation coaching. It covers the dynamics of coaching relationships and introduces established coaching and mentoring models, emphasising ethical practice. Learners will explore essential communication, management, and organisational skills needed to guide clients effectively. In-depth topics include motivation theories, the impact of stress on performance, and leadership strategies for high-pressure situations. The course also introduces Neuro-Linguistic Programming (NLP) as a valuable framework for mindset change. With an emphasis on professional development, participants will understand how to set up their coaching practice, enabling them to confidently navigate the coaching profession and support clients across various personal and organisational challenges. Mindset and Motivation Coaching Curriculum Module 01: Introduction to Performance Coaching Module 02: The Coach/Client Relationship Module 03: Coaching and Mentoring Models Module 04: Ethical Aspects of Coaching and Mentoring Module 05: Effective Communication Skill Module 06: Personal Skills Module 07: Management Skills Module 08: Organisational Skills Module 09: Motivation and Mindset Module 10: Key Themes of NLP Module 11: The Relationship Between Stress and Performance: The Inverted-U Theory Module 12: Leadership Under Pressure Module 13: Setting Up as a Coach (See full curriculum) Who Is This Course For? Individuals seeking to develop effective coaching skills for personal growth. Professionals aiming to enhance their career through motivational and mindset coaching. Beginners with an interest in coaching, mentoring, or leadership development. Managers and team leaders wanting to improve motivation and performance within their teams. Career Path Mindset and Motivation Coach Personal Development Consultant Leadership Coach or Mentor Human Resources and Talent Development Specialist Organisational Development Advisor
Laughter Therapy Course Overview Laughter Therapy is a unique and engaging course that explores the therapeutic power of laughter. Designed to enhance both mental and physical well-being, this course introduces learners to the principles and practices of laughter therapy. Participants will explore the science of humour and laughter, techniques to incorporate laughter into daily life, and how it can be used to improve relationships, emotional health, and overall happiness. By the end of the course, learners will understand the benefits of laughter on the brain and body, and be equipped with the tools to integrate laughter therapy into personal or professional settings. This course is suitable for those looking to improve their health and well-being or explore a new avenue for therapy and personal growth. Course Description In this course, learners will delve into various aspects of laughter therapy, starting with an introduction to its origins and principles. The course covers the science of humour, the physical and emotional benefits of laughter, and practical laughter techniques for stress relief, mental clarity, and social connection. Learners will gain insight into how laughter therapy can be used in diverse settings, from mental health care to workplace environments. Topics include understanding the physiological response to laughter, techniques to induce laughter, and the ways laughter can be applied to support different populations, including those with chronic illness, mental health issues, or stress. By the end of this course, learners will have gained knowledge on integrating laughter therapy into their daily lives or professional practices to enhance mental health, foster positive social environments, and improve overall well-being. Laughter Therapy Curriculum Module 01: Introduction to Laughter Therapy Module 02: Understanding Humour and Laughter Module 03: Techniques and Exercises for Laughter Module 04: Brain and Body Benefits Module 05: Laughter for Mental and Emotional Well-being Module 06: Laughter in Relationships and Social Settings Module 07: Laughter Therapy for Specific Populations Module 08: Integrating Laughter Therapy into Practise (See full curriculum) Who is this course for? Individuals seeking to improve their mental and emotional well-being. Professionals aiming to integrate laughter therapy into their practices. Beginners with an interest in laughter therapy or alternative therapeutic practices. Those seeking a new method to enhance their social interactions and relationships. Career Path Laughter Therapist Mental Health Professional Social Worker Well-being Coach Workplace Wellness Coordinator Community Health Facilitator
ITIL® 4 Foundation: Virtual In-House Training ITIL® 4 is built on the established core of best practice in the ITIL® guidance. ITIL® 4 provides a practical and flexible approach to move to the new world of digital transformation and embrace an end-to-end operating model for the delivery and operation of products and services. ITIL® 4 also provides a holistic end-to-end picture that integrates frameworks such as Lean IT, Agile, and DevOps. The ITIL® 4 Foundation is based on the exam specifications specified by AXELOS for the ITIL® 4 Foundation certification. The fundamental objective of this course is to help the participants understand the key concepts of service management and the ITIL® 4 service management framework and prepare for the ITIL® 4 Foundation exam. In addition, this course offers a rich learning experience that helps the participants relate ITIL® to their own work environment. The course includes a case study (based on a fictitious organization, 'Axle Car Hire') that will help the participants understand and experience the ITIL® guiding principles, service value, practices through real-world challenges and opportunities. The rich learning experience is supported by additional learning tools such as pre-course reading materials, post-course reading material, and a set of quick reference cards. What You Will Learn At the end of this program, you will be able to: Understand the key concepts of ITIL® service management Understand how ITIL® guiding principles can help an organization to adopt and adapt ITIL® service management Understand the four dimensions of ITIL® service management Understand the purpose and components of the ITIL® service value system, and activities of the service value chain, and how they interconnect Understand the key concepts of continual improvement Learn the various ITIL® practices and how they contribute to value chain activities Course Introduction Let's Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to IT Service Management in the Modern World Introduction to ITIL® 4 Structure and Benefits of ITIL® 4 Case Study: Axle Car Hire Case Study: Meet the Key People at Axle Case Study: The CIOs Vision for Axle Exam Details ITIL® 4 Certification Scheme Service Management - Key Concepts Intent and Context Key Terms Covered in the Module Module Learning Objectives Value and Value Co-Creation Value: Service, Products, and Resources Service Relationships Value: Outcomes, Costs, and Risks Exercise: Multiple-Choice Questions The Guiding Principles Intent and Context Identifying Guiding Principles Key Terms Covered in the Module Module Learning Objectives The Seven Guiding Principles Applying the Guiding Principles Exercise: Multiple-Choice Questions The Four Dimensions of Service Management Intent and Context The Four Dimensions Key Terms Covered in the Module The Four Dimensions and Service Value System Module Learning Objectives Organizations and People Information and Technology Partners and Suppliers Value Streams and Processes External Factors and Pestle Model Exercise: Multiple-Choice Questions Service Value System Intent and Context Service Value System and Service Value Chain Module Learning Objectives Overview of Service Value System Overview of the Service Value Chain Exercise: Multiple-Choice Questions Continual Improvement Intent and Context Key Terms Covered in the Module Introduction to Continual Improvement Module Learning Objectives The Continual Improvement Model Relationship between Continual Improvement and Guiding Principles Exercise: Multiple-Choice Questions The ITIL® Practices Intent and Context ITIL® Management Practices Key Terms Covered in the Module Module Learning Objectives The Continual Improvement Practice The Change Control Practice The Incident Management Practice The Problem Management Practice The Service Request Management Practice The Service Desk Practice The Service Level Management Practice Purpose of ITIL® Practices Exercise: Crossword Puzzle
Learn the skills of being more confident and assertive in the workplace plus be able to influence people to do the things you would like them to do. Course overview Duration: 1 day (6.5 hours) This ‘Assertiveness and Influencing Techniques’ workshop is interactive and practical and facilitated by a subject matter expert via a virtual platform. Exercises and breakout rooms will be used during this training. Delegates are encouraged to login from a location where they feel safe to turn on their camera, use their microphones and engage in conversations as required. Objectives The aim of this course is to introduce delegates to a variety of influencing skills and techniques to deal with aggression and challenging situations. These skills and techniques will improve confidence and personal effectiveness when working in groups / meetings. By the end of the course delegates will be able to recognise and define what assertive behaviour is and its benefits, the impact of non-verbal communication and how to use it to enhance influencing behaviours. Content What is influencing and assertiveness? Sources of power Influencing skills and choosing the right approach When to be assertive and alternative behaviours Assertive behaviour Behavioural styles and their impact on working relationships Identifying different behaviour types; assertive, aggressive, passive Building confidence and negotiating a win/win result Developing Skills Communication skills – the language of influence and communication dynamics Different influencing techniques and when to use them The art of saying ‘No’ - having the confidence to challenge Receiving criticism assertively and assertiveness behaviour analysis The language of assertion Meeting skills Giving and receiving feedback Dealing with confrontation, aggression and challenges in a confident manner Practical Exercises and Action Planning Practical exercises will be used throughout the training and the training will culminate with the creation of a personal action plan
Duration 1.5 Days 9 CPD hours This course is intended for This course is intended for individuals who want to gain basic knowledge communicating, etiquette, professionalism and time management for the office environment. Overview Upon successful completion of this course, students will be able to communicate, be professional and manage their time effectively in a business environment. In this course, students will learn how to communicate, act and manage time effective in a business environment. Getting Started Icebreaker Housekeeping Items The Parking Lot Workshop Objectives The Big Picture What is Communication? How Do We Communicate? Other Factors in Communication Understanding Communication Barriers An Overview of Common Barriers Language Barriers Cultural Barriers Differences in Time and Place Paraverbal Communication Skills The Power of Pitch The Truth about Tone The Strength of Speed Non-Verbal Communication Understanding the Mehrabian Study All About Body Language Interpreting Gestures Speaking like a Star S = Situation T = Task A = Action R = Result Summary Listening Skills Seven Ways to Listen Better Today Understanding Active Listening Sending Good Signals to Others Asking Good Questions Open Questions Closed Questions Probing Questions Appreciative Inquiry The Purpose of AI The Four Stages Examples and Case Studies Mastering the Art of Conversation Level One: Discussing General Topics Level Two: Sharing Ideas and Perspectives Level Three: Sharing Personal Experiences Our Top Networking Tips Advanced Communication Skills Understanding Precipitating Factors Establishing Common Ground Using ?I? Messages Wrapping Up Words from the Wise Review of Parking Lot Lessons Learned Completion of Action Plans and Evaluations Principles of Professional Behavior Always be Your Best Meeting and Greeting Sending Social Invitations to Business Associates Interview Etiquette Interviewing Before the Interview In the Waiting Room During the Interview After the Interview Job Fair Interviews Planning & Attending Business Meetings Office Meetings Meal Meetings Electronic Etiquette Voicemail Cell Phones Email Multiculture Etiquette Defining the Challenge Five Steps to Dealing with Diversity Guidelines for Managing Diverse Relationships Time Management Concepts Benefits of better time utilization Who controls your schedule? Your Job: What You Are Responsible for Accomplishing? Your job responsibilities Setting objectives Setting priorities How to Use Your Time Gathering data-the time log Analyzing the data Delegation: Working Through Others Why some people don't delegate Levels of delegation How to delegate Benefits of delegation Getting started Planning: Keys to Achievement Planning: Keys to Achievement Coping with Common Time Wasters Coping with self-generated time wasters Coping with environmental time wasters Personal Needs that Get in the Way of Effective Time Utilization Needs profile analysis Self-assessment questionnaire Applying needs assessment results Planning for Improvement Six tips for effective time management Planning for improved time utilization Follow-Up: Staying on Track Time savings progress report Time savings progress chart Time management progress survey Additional course details: Nexus Humans Business Soft Skills training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Business Soft Skills course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.