The Employee Management Course for HR Managers is a wonderful learning opportunity for anyone who has a passion for Leadership & Management and is interested in enjoying a long career in this relevant sector. It's also for anyone who is already a Human Resource (HR) Manager and looking to brush up their knowledge and boost their career with a recognised certification. This Employee Management Course for HR Managers course consists of several modules that takes around 2 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Course Content Employee Recruitment and Selection Procedure Employee Recruitment and Selection Procedure 00:12:00 Employee Training and Development Process Employee Training and Development Process 00:22:00 Performance Appraisal Management Performance Appraisal Management 00:19:00 Employee Relations Employee Relations 00:15:00 Motivation and Counselling Motivation and Counselling 00:19:00 Employee Termination Employee Termination 00:15:00 Employer Record and Statistics Employer Records and Statistics 00:11:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.
The Hotel Management Diploma Certificate offers a comprehensive understanding of the hospitality industry, covering key aspects such as hotel operations, front office management, housekeeping, food and beverage operations, service quality management, marketing in travel and tourism, and customer satisfaction. Learning Outcomes: Gain an overview of the hospitality management and hotel industry. Understand the processes involved in selection, recruitment, and training within the hospitality industry. Learn effective management techniques for front office operations, housekeeping, engineering, and security. Acquire knowledge of food and beverage operations management. Develop skills in managing service quality and customer satisfaction in the hospitality industry. Explore marketing strategies and their application in travel and tourism businesses. Understand the accounting practices relevant to the hospitality industry. Why buy this Hotel Management Diploma Certificate? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Hotel Management Diploma Certificate there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Hotel Management Diploma Certificate course is ideal for Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Prerequisites This Hotel Management Diploma Certificate does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Hotel Management Diploma Certificate was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Hotel Management Diploma Certificate is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Hotel Management Diploma Certificate Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Assignment Assignment - Hotel Management Diploma Certificate 00:00:00
5 STAR Rated | 17 in 1 Premium Bundle | CPD Certified | Free PDF Certificate | Lifetime Access
Are you ready to excel in the vibrant world of hospitality? Our Hospitality Management Training course is designed to equip you with the skills and knowledge to thrive in this dynamic industry. Whether you're a newcomer or an industry professional looking to enhance your expertise, this course is your gateway to success. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Hospitality Management Training course provides a comprehensive introduction to the field of hospitality. Learners will gain a broad understanding of the hotel industry and learn how to manage front office operations, housekeeping, engineering, and security. They will explore how to effectively oversee food and beverage services and ensure high service quality. The course emphasizes customer satisfaction and covers the essential processes of hiring, training, and developing staff in the hospitality industry. Additionally, learners will delve into marketing strategies specific to travel and tourism, understand basic accounting principles relevant to hospitality, and learn about the latest technologies transforming the industry. This curriculum equips learners with practical skills and knowledge to excel in various hospitality management roles. Course Curriculum Module 01: Introduction to Hospitality Management Module 02: An Overview of the Hotel Industry Module 03: Management of Front Office Operations Module 04: Management of Housekeeping, Engineering and Security Operations Module 05: Management of Food and Beverages Operations Module 06: Management of Service Quality in the Hospitality Industry Module 07: Customer Satisfaction Module 08: The Process of Selection and Recruitment in Hospitality Industry Module 09: The Process of Development and Training in the Hospitality Industry Module 10: Marketing in Travel and Tourism Business Module 11: Accounting in Hospitality Module 12: E-Hospitality and Technology Learning Outcomes: Understand core principles in hospitality management and hotel industry operations. Master management techniques for front office and housekeeping operations. Oversee food and beverage management within hospitality environments. Enhance service quality management in hospitality industries. Implement effective customer satisfaction strategies. Utilise e-hospitality and technology in modern hospitality contexts. CPD 10 CPD hours / points Accredited by CPD Quality Standards Hospitality Management Training 2:06:37 1: Module 01: Introduction to Hospitality Management 10:19 2: Module 02: An Overview of the Hotel Industry 08:12 3: Module 03: Management of Front Office Operations 08:44 4: Module 04: Management of Housekeeping, Engineering and Security Operations 13:23 5: Module 05: Management of Food and Beverages Operations 10:07 6: Module 06: Management of Service Quality in the Hospitality Industry 10:29 7: Module 07: Customer Satisfaction 10:05 8: Module 08: The Process of Selection and Recruitment in Hospitality Industry 10:55 9: Module 09: The Process of Development and Training in the Hospitality Industry 11:05 10: Module 10: Marketing in Travel and Tourism Business 10:58 11: Module 11: Accounting in Hospitality 11:18 12: Module 12: E-Hospitality and Technology 10:02 13: CPD Certificate - Free 01:00 Who is this course for? Aspiring hotel managers seeking foundational knowledge. Hospitality staff aiming for career advancement. Individuals interested in the travel and tourism sector. Entrepreneurs entering the hospitality business. Recent graduates considering hospitality careers. Career path Hotel Manager Front Office Manager Housekeeping Manager Food and Beverage Manager Hospitality Marketing Coordinator E-Hospitality Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.
Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Why Choose HR Management Bundle Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ****HR MANAGEMENT 9 COURSES BUNDLED INFO**** Main Course: HR Management Course *** 9 HR Management Bundle Additional Courses*** Course 01: Level 7 Business Management Course Course 02: Level 7 Diploma in Leadership & Management Course 03: Level 7 Diploma in Facilities Management Course Course 04: Level 5 Retail Management Course Course 05: Level 5 Report Writing Course Course 06: Level 4 Minute Taking Course Course 07: Level 3 Business Administration Course 08: Communication Skills Course [ Note: Free PDF certificate will provide as soon as completing the HR Management course ] Course Curriculum *** HR Management *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the Manual Handling Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements There are no specific requirements for this HR Management course because it does not require any advanced knowledge or skills. Students who intend to enrol in this HR Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included
Have you ever pondered over the intricacies of HR management and how an HR audit can revolutionise a business? How does the UK law govern the dynamics of employment, and how can compliance be ensured? Dive deep into these questions and more with our exclusive HR Audit (HR Management & Internal Audit) bundle dedicated to HR Management and Internal Audit. Within this comprehensive HR Audit (HR Management & Internal Audit) compilation, you'll embark on a thorough exploration of the nuances of the HR realm, ranging from the core competencies of HR Audit and Management, the delicate art of Employee Hiring and Termination, to mastering Performance Management at an advanced level. Get to grips with the complexities of Payroll Management, the intricacies of UK Employment Law, the precision needed for Internal Audit Skills, and the paramount importance of Compliance Management. The eight courses included in the bundle are: Course 01: Certificate in HR Audit Course 02: Internal Audit Skills Course 03: HR Management Course Course 04: Employee Hiring and Termination Training Course 05: Performance Management Level 3 Course 06: Payroll Management Course Course 07: UK Employment Law Course 08: Compliance Management Learning Outcomes: Understand the fundamental principles and methodologies of HR audit and its significance in the organisational structure. Acquire knowledge about the complete HR management lifecycle from recruitment to termination. Navigate UK Employment Law, ensuring adherence and compliance in every decision. Develop strategies for effective performance management, fostering productivity and growth. Master the elements of payroll management, guaranteeing accurate and timely compensations. Recognise the vital role of compliance in safeguarding the organisation's integrity and reputation. Certificate in HR Audit: Dive deep into the principles and methodologies specific to HR audits, offering insights to assess and boost organisational efficiency. Internal Audit Skills: Gain a comprehensive understanding of systematic evaluations, ensuring the organisation meets its objectives. HR Management Course: Explore the multifaceted world of HR, from recruitment strategies to fostering employee wellbeing. Employee Hiring and Termination Training: Master the crucial stages of the employee lifecycle, ensuring both entry and exit processes are seamless and effective. Performance Management Level 3: Delve deeper into systems and strategies designed to optimise employee output and foster continuous growth. Payroll Management Course: Understand the complexities of compensation, ensuring accurate, efficient, and compliant payroll processes. UK Employment Law: Navigate the intricate legal landscape of UK employment, ensuring every decision is in line with current regulations. Compliance Management: Recognise and master the strategies to ensure your organisation always meets the necessary standards and regulations. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: HR professionals aspiring to upskill and expand their domain knowledge. Business owners aiming to streamline their HR and audit processes. Management students and graduates eyeing a career in this sector. Legal professionals looking to understand UK Employment Law in depth. Compliance officers are keen on integrating audits into their protocols. Requirements Without any formal requirements, you can delightfully enrol in this course. Career path This course will help you to pursue a range of career paths, such as: HR Auditor - £28K to £45K/year. HR Manager - £35K to £55K/year. Payroll Specialist - £25K to £38K/year. Employment Law Consultant - £40K to £60K/year. Performance Management Analyst - £30K to £48K/year. Compliance Officer - £30K to £52K/year. Certificates CPD Certificate Of Completion Digital certificate - Included 8 Digital Certificates Are Included With This Bundle CPD Quality Standard Hardcopy Certificate (FREE UK Delivery) Hard copy certificate - £9.99 Hardcopy Transcript - £9.99
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Begin your career as an HR manager by enrolling in Course Cave's HR Management course. This course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This HR manager course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the HR : HR course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Course Curriculum *** HR : HR Course *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the HR Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this HR course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This HR Course is highly recommended for anyone considering a career in human resources. This is something that existing Human Resources workers who are desperate for promotion should think about. This HR Course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements Students who intend to enrol in this HR Course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of Human Resources Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included
Begin your career as an Management : HR Management by enrolling in Course Cave's HR Management course. This Management : HR Management course will help you pursue your goals and develop your knowledge, competence, and skill, whether you are a novice or a seasoned professional. It covers a wide range of topics to assist you in developing your HR management knowledge and skills. It provides step-by-step directions for hiring and selecting employees, improving employee relationships at work, and motivating and rewarding staff for better productivity. This Management : HR Management course also provides in-depth knowledge of the various HR processes and functions. After completing this course, learners will be able to build the necessary HR skills and knowledge and manage an organization's HR functions. Upon registration, you will receive full course access and will be able to access the course materials from anywhere in the world, at any time, and on any internet-enabled device. Learning Outcomes You will be able to do the following at the end of the course: Examine the importance of human resources and their management in businesses. Describe HRM Models. Implement new employee recruitment and selection procedures in your business. Recognise the significance of a positive employee partnership. Create and execute a successful workplace training program. Inspire and empower your staff. Promote equality and manage diversity in your organisation Examine current health and safety legislation and regulations and workplace health and safety management and risk assessment. Talk about common employee complaints, disciplinary issues, and professional dismissal procedures. Improve your communication abilities. Prevent abuse and discrimination in the workplace. Taking easy anti-Covid-19 precautions that will help protect your employees and your business. Course Curriculum *** Management : HR Management *** Module 1: Introduction Module 2: Recruitment and Selection Module 3: Employee Relationship Module 4: Performance Management Module 5: The Necessity of Training & Development in the Workplace Module 6: Motivating and Rewarding Employees Module 7: Equality and Diversity Module 8: Health and Safety of Employees Module 9: Talent Management Module 10: Succession Planning Module 11: Absence Management and Attendance Module 12: Handling Grievance, Discipline, Termination and Dismissal Module 13: Communication Techniques for the Workplace Module 14: Preventing Workplace Violence and Harassment Module 15: Conflict Resolution Module 16: Occupational Health Safety, Hygiene and Workplace Wellbeing of Employees Module17: COVID-19 and the Workplace Assessment Method After completing each module of the Management : HR Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Management : HR Management course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This HR Management course is highly recommended for anyone considering a career in human resources. This is something that existing HR workers who are desperate for promotion should think about. This HR Management course is open to business management students and anybody looking to improve their resume and career opportunities. Requirements Students who intend to enrol in this HR Management course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path After completing this HR Management course, you will be capable of applying for a variety of positions. After completing this course, you can continue your education with our updated version of HR Management if you want to keep up with your colleagues and peers or advance in your profession. Certificates Certificate of completion Digital certificate - Included
The Level 3 Certificate in Hospitality, Tourism, and Food Safety Management course provides comprehensive training in hospitality management, covering various aspects of the industry such as hotel operations, front office management, food and beverage operations, customer satisfaction, marketing in travel and tourism, and e-hospitality. Participants will gain essential skills and knowledge required for a successful career in the hospitality sector. Learning Outcomes: Understand the fundamentals of hospitality management and the hotel industry. Learn the process of selection, recruitment, development, and training in the hospitality industry. Manage front office operations, housekeeping, engineering, and security operations effectively. Gain knowledge of food and beverage operations management in the hospitality sector. Implement strategies for ensuring service quality and customer satisfaction in hospitality. Explore marketing techniques in the travel and tourism business to attract and retain customers. Acquire accounting skills and understand financial aspects related to hospitality management. Learn about e-hospitality and the role of technology in the modern hospitality industry. Why buy this Level 3 Certificate in Hospitality? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Level 3 Certificate in Hospitality you will be able to take the MCQ test that will assess your knowledge. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Level 3 Certificate in Hospitality does not require you to have any prior qualifications or experience. You can just enrol and start learning. Prerequisites This Level 3 Certificate in Hospitality was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path As this course comes with multiple courses included as bonus, you will be able to pursue multiple occupations. This Level 3 Certificate in Hospitality is a great way for you to gain multiple skills from the comfort of your home. Course Curriculum Level 3 Certificate in Hospitality Module 01: Introduction to Hospitality Management 00:24:00 Module 02: An Overview of Hotel Industry 00:18:00 Module 03: The Process of Selection and Recruitment in Hospitality Industry 00:21:00 Module 04: The Process of Development and Training in Hospitality Industry 00:24:00 Module 05: Management of Front Office Operations 00:19:00 Module 06: Management of Housekeeping, Engineering and Security Operations 00:27:00 Module 07: Management of Food and Beverage Operations 00:20:00 Module 08: Management of Service Quality in Hospitality Industry 00:20:00 Module 09: Marketing in Travel and Tourism Business 00:24:00 Module 10: Accounting in Hospitality Industry 00:26:00 Module 11: Customer Satisfaction 00:23:00 Module 12: E-Hospitality and Technology 00:22:00 Mock Exam Mock Exam - Level 3 Certificate in Hospitality 00:20:00 Final Exam Final Exam - Level 3 Certificate in Hospitality 00:20:00