480 Receptionist courses

This comprehensive Microsoft Excel 2016 course is designed to take you from a complete beginner to an advanced Excel user, equipping you with essential skills for data analysis, financial modeling, and business productivity. Whether you're managing budgets, analyzing sales data, or automating repetitive tasks, this course provides hands-on training with real-world examples. In this ultimate course, you will get the opportunity to establish a solid foundation in Excel. The course will first teach you the basic functions and formulas. Gradually, you will learn to work with multiple Worksheets. Furthermore, the course will introduce you to the essentials of Pivot Tables and Pivot Charts. In addition, you will know how to analyse data in Excel. The course will also show you the fundamentals of forecasting data and data mapping. At the end of the course, you will be able to take your Excel skills to the next level. This course will also provide you with a QLS- endorsed certificate and elevate your resume. Join now! Learning Outcomes Familiarise yourself with the basic to advanced level excel tools Learn the process of managing and modifying Workbooks Enrich your knowledge of Pivot Tables and Pivot Charts Develop your skills in data analysis Learn about lookup functions and formula editing Grasp the principles of data mapping and forecasting Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Upon successful completion of the final assessment, you will be eligible to apply for the Quality Licence Scheme Endorsed Certificate of Achievement. This certificate will be delivered to your doorstep through the post for £119. An extra £10 postage charge will be required for students leaving overseas.  CPD Accredited Certificate After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for 9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for 15.99, which will reach your doorsteps by post.  Method of Assessment At the end of the course, there will be an MCQ assessment. To pass this exam, you must score at least 60%. When you submit the assessment, it will be examined, and the results will be given to you immediately. Who Is This Course For? This course is ideal for beginners with no prior Excel knowledge, office professionals looking to enhance efficiency, students preparing for careers in finance/data, and entrepreneurs managing business data. It’s also valuable for accountants, analysts, and administrative staff seeking to upgrade their skills. Whether for academic, professional, or personal use, this course provides step-by-step training for all levels. Career path This Microsoft Office 2016 Excel Beginner to Advanced course is designed to help you expand your knowledge and understanding of this sector. After completing the course, you will be able to explore career options such as Data Entry Clerk – £18K–£24K Administrative Assistant – £20K–£28K Financial Analyst – £30K–£50K Accountant – £25K–£45K Business Intelligence Analyst – £35K–£60K Excel Trainer / Consultant – £30K–£55K Course Contents Microsoft Excel Beginners Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Microsoft Excel Intermediate Working with Functions Working with Lists Analyzing Data Visualizing Data with Charts Using PivotTables and PivotCharts Microsoft Excel Advanced Working with Multiple Worksheets and Workbooks Using Lookup Functions and Formula Auditing Sharing and Protecting Workbooks Automating Workbook Functionality Creating Sparklines and Mapping Data Forecasting Data Resources

Overview of Medical & Clinical Administrator In the heart of the UK's bustling healthcare sector lies the pivotal role of the Medical & Clinical Administrator – the backbone of healthcare's organisational structure. The healthcare industry is vast, with medical & clinical administrators serving as the linchpins holding medical processes together. This Medical & Clinical Administrator course offers a unique opportunity to immerse oneself in this thriving sector. You'll understand the very fabric of healthcare's administrative realm, from mastering medical jargon to safeguarding patient confidentiality. With the healthcare sector in the UK consistently growing, individuals with expertise in medical & clinical administration find themselves in significant demand. Become a part of this ever-evolving industry, and let this Medical & Clinical Administrator course be your compass. The gateway to your future in the healthcare administrative domain beckons. Are you ready? This Medical & Clinical Administrator course covers the following topics: Understand core concepts in medical & clinical administration. Organise schedules and manage medical records efficiently. Implement effective filing systems, ensuring patient confidentiality. Navigate medical jargon, terminology, and IT applications. Uphold workplace safety and manage stocks effectively. Comprehend medical coding, billing, legal aspects, and ethics. Details Perks of Learning with IOMH One-To-One Support from a Dedicated Tutor Throughout Your Course. Study Online - Whenever and Wherever You Want. Instant Digital/ PDF Certificate. 100% Money Back Guarantee. 12 Months Access. Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital / PDF Certificate After completing the Medical & Clinical Administrator course, you can order your CPD Accredited Digital / PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Medical & Clinical Administrator is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements You don't need any educational qualification or experience to enrol in the Medical & Clinical Administrator course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Medical & Clinical Administrator Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Medical & Clinical Administrator Module 1: Introduction to Medical and Clinical Administration 00:18:00 Module 02: Organise Schedules 00:20:00 Module 3: Maintaining Medical Records 00:21:00 Module 4: Effective Filing Systems in Medical Offices 00:15:00 Module 5: Confidentiality in a Medical Environment 00:12:00 Module 6: Controlling Stocks and Supplies 00:10:00 Module 7: Medical Jargon and Terminology 00:25:00 Module 8: Maintaining Workplace Safety 00:18:00 Module 9: Information Technology in Health Care 00:14:00 Module 10: Medical (Clinical) Coding and Billing 00:20:00 Module 11: Legal aspects and Ethics 00:20:00

This course will equip non-registrants to allocate patients safely into face to face or telephone appointments, with an appropriate practitioner or service. The course will also equip non-registered staff to question for, recognise and allocate patients with urgent health needs.

Organisational Skills for Administrators Organisational skills are something that successful business owners share. The ability to organise work and resources is key to running a successful business. Today's competitive business environment calls for strong organisational skills. A small business succeeds when deadlines and appointments are kept and met, without any wastage of time. Managers use organisational skills to steer their companies forward. Time management, scheduling, task prioritisation and planning are critical aspects of an administrator's organisational skills. Just like receptionists and secretaries, administrators are often associated with greeting guests at the office and answering phone calls. However, they are the core of businesses. They enable each member of the business team to get their jobs done. They communicate on behalf of executives, organise schedules, develop and maintain contact lists and offer support, among other roles. They are integral to business teams and, thus, must possess the right skill set to get their jobs done. This course covers various facets of an administrator's organisational skills. You Will Learn: The definition of organisational skills and what they entail The benefits of organisational skills Over 10 organisational skills for administrators and what they involve Benefits of Taking This Course: Taking this course will help you: Understand organisational skills and their role in business settings Determine the organisational skills that you possess Learn how to develop and improve your organisational skills Learn the benefits of possessing organisational skills Learn how organisational skills benefit both the administrator and the company or employer Determine if you have got what it takes to become an administrator Identify the skills to work on as an administrator Determine the skills to include in your CV, as an administrator who is looking for better job opportunities

Telephone Etiquette Certification Talking on the phone is an unavoidable aspect of working life. Regardless of your position, there is a good chance that you spend at least part of your day on the phone. Those who work in frontline positions, such as receptionists and customer service staff, may find that they spend a significant amount of time dealing with customers and clients over the phone. As a result, understanding proper phone etiquette is a vital part of any job. This course goes into detail regarding proper telephone etiquette, including an explanation as to why it is such an important skill to master. We begin by giving you the basics behind taking phone calls at work, including the tone that you should strive to use and a few tips on how to achieve it. Next, we discuss the crucial communication skills that you must master in order to always have successful telephone conversations. Without learning these communication skills, your callers may feel disrespected and may seek out similar services or products from a competitor. Finally, we discuss difficult calls. Despite you being polite, they are an unavoidable aspect of most frontline positions. Learning a few essential skills can help you diffuse such a tough situation. You Will Learn: The role that the telephone plays in the modern workplace, and why telephone etiquette is still important How to prepare your 'telephone voice', so that your callers can take you seriously, while also feeling respected The importance of an informative greeting What not to say when you are on the phone The five key aspects of active listening Benefits of Taking this Course Being more confident when you or your frontline staff answer the phone Learning how to make your customers feel welcome at your company from their first point of contact Learning the three steps involved in dealing with a difficult caller Understanding the importance of empathy Learning tips and tricks on how to make any call easier

This comprehensive course is a unique introduction to how a good Personality works as a great tool in making you a successful, happier and dynamic person. With this course, you will learn to adopt the right mindset needed to achieve success at both professional as well as personal areas of life. You will also develop interpersonal communication skills and promote your personal appearance. Discover the underpinning factors that contribute to your success, including the things that barriers to it. In addition to all of that, get a deeper understanding of the top-rated leadership skills that separate great leaders from the average ones. In just 120 Minutes, you will: Improve your performance level and become an effective communicator Be able to build and develop relationships and enhance your confidence level Create a good impression about yourself on others Recognize your hidden capabilities and tap your strengths Identify and overcome the barriers to your succeed Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Personality Training Course Overview 00:05:00 Managing Your First Impression 00:30:00 Interpersonal Communication Skills 00:15:00 Speaking with Impact 00:10:00 Maintaining Your Impression 00:05:00 Three Leadership Skills to Start Mastering Right Now 00:15:00 Mock Exam Mock Exam - Personality Training 00:20:00 Final Exam Final Exam - Personality Training 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course provides a thorough introduction to creativity and innovation and delivers a firm understanding of how the creative process works and how ideas are generated by using creative thinking techniques. In this course, you will learn how to be more creative through developing the right environment and how creativity and innovation lead to success in business. The course modules also explain how to use and apply creative thinking techniques to develop new perspectives, generate new ideas and resolve practical problems. In just 2 Hours, 35 Minutes, you will: Understand the creative process and how to think and work more creatively Be able to generate new perspectives and ideas Solve real problems and enhance decision making Maximise innovative thinking and creativity Learn the tricks that make it easier to be more innovative every single day Encourage creativity and innovation in the workplace and beyond Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Creative Thinking and Innovation Course Overview 00:05:00 What Is Creativity and Innovation? 00:05:00 Individual Creativity 00:10:00 Developing the Right Environment for Creativity 00:10:00 Creativity and Innovation in Business 00:05:00 Where Does Creativity Fit Into the Problem-Solving Process? 00:15:00 Defining the Problem 00:15:00 Creative Techniques 00:25:00 Encouraging Creativity In A Team 00:20:00 Putting It All Together 00:05:00 Mock Exam Mock Exam - Creative Thinking and Innovation 00:20:00 Final Exam Final Exam - Creative Thinking and Innovation 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This online course provides you with the theoretical knowledge of operating system concepts, including its configuration in a practical manner. In this course, you will be introduced to the world of computer and network terminology, and gain relevant knowledge and information about working with Software and the OS. Additionally, you will learn about the different facets of OS, like computer hardware, network components, connectivity devices, computer software, and troubleshooting. This comprehensive course also includes troubleshooting tips for fixing your own computer, including the basic computer troubleshooting measures. In just 2 Hours, 51 Minutes, you will: Get a sweeping overview of computer operating systems Gain theoretical knowledge regarding operating systems (OS) principles Understand how operating systems manage computer hardware and software resources Have a firm understanding of the basic computer software and hardware troubleshooting Determine how the OS provide common services for computer programs Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Certificate in Computer Operating System and Troubleshooting is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Computer Operators Receptionists Secretaries Clerks Office Admins Students Managers Course Content Operating System Fundamentals What is an Operating System 00:48:00 Configuring the Operating System 00:06:00 What is an Application 00:10:00 Using Control Panel 00:18:00 Computer and Network Terminology Hardware and Peripherals 00:07:00 Storage 00:12:00 Connectivity Devices 00:05:00 Network Components 00:09:00 Working with Software and the OS Software and Concepts 00:10:00 Licensing 00:06:00 Using Software 00:07:00 Software Tools 00:10:00 Troubleshooting Software 00:14:00 Hardware, Devices, and Peripherals 00:06:00 Backup and Restore 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

This course intends to introduce the factors which affect the proper undertaking of a meeting and explains what to do before, during and after meetings to get the desired outcomes rather than more meetings. In this course, you will understand the value of meetings as a management tool and identify the crucial planning steps that make the meetings more effective as well as productive. The modules include essential, proven tactics for dealing with disruptions and handling common obstacles related to meetings that mostly appear in workplaces. You will also discover foolproof tips that will enable you to consider a variety of meeting-related issues and design solutions to each. In just 2 Hours, 55 Minutes, you will: Understand the planning and preparation needed for setting up the meeting space Determine the roles and responsibilities of the participants Lead meetings efficiently and make the most of your meetings Be able to create useful minutes of meetings Obtain the maximum effectiveness, gain the desired goals in the minimum possible time Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. This qualification is ideal for: Minute Takers Secretaries Receptionists Managers Leaders Office Executives Assistant Managers Office Administrators Employees Course Content Meeting Management - Updated Version Planning and Preparation 00:17:00 Online Meeting Platforms Part - 01 01:04:00 Online Meeting Platforms Part - 02 00:44:00 Meeting Etiquette and Tips 00:15:00 Meeting Management - Old Version Meeting Management Module - One Getting Started 00:10:00 Module Two - Planning and Preparing (I) 00:10:00 Module Three - Planning and Preparing (II) 00:15:00 Module Four - Setting up the Meeting Space 00:15:00 Module Five - Electronic Options 00:10:00 Module Six - Meeting Roles and Responsibilities 00:10:00 Module Seven - Chairing a Meeting (I) 00:10:00 Module Eight - Chairing a Meeting (II) 00:10:00 Module Nine - Dealing with Disruptions 00:10:00 Module Ten - Taking Minutes 00:10:00 Module Eleven - Making the Most of Your Meeting 00:15:00 Module Twelve - Wrapping Up 00:10:00 Activities Meeting Management - Activities 00:00:00 Mock Exam Mock Exam - Meeting Management 00:20:00 Final Exam Final Exam - Meeting Management 00:20:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

If you're unsure of how to best approach a tough conversation, then this course is perfect for you. Having difficult conversations or handling challenging people may never be easy, but there are a few techniques that you can comfortably adapt to make those conversations both productive and as trouble-free as possible. Janets is offering this course for learners who want to master the skills to assertively handle any nature of challenging discussions and know the appropriate words to state at those points. Throughout the course, you will know how to start a conversation, and how the conversation can adjust the complicated situation, without forming an irreparable barrier between you and the person/persons. Besides, you will learn to manage the emotions in the discussion and ensure your tone of voice signals discussion and not an inquisition. In just 24 minutes, you will: Understand the situation and develop your conversational skill to resolve the difficulties effortlessly Utter the suitable words so that the conversation goes as smoothly as possible Know the appropriate actions to shape opinions and control behaviour Develop active listening skills and respond appropriately Be able to ask open and supportive questions and close a difficult conversation with a positive mindset Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who is this course for? Dealing with Difficult Conversations is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is designed by industry experts so you don't have to worry about the quality. Most importantly, this course does not require any experience or qualification to get enrolled. You will learn everything that is required from this course directly. This is a great opportunity for all student from any academic backgrounds to learn more on this subject. This qualification is ideal for: Managers Team Leaders Office Executives Office Administrators Employees Businesspeople Secretaries Receptionists Course Content Introduction Introduction - Welcome from Alan Stevens FREE 00:02:00 Difficult Conversations Why Are Some Conversations Difficult? 00:02:00 Preparation 00:02:00 Set-Up and Room Layout 00:03:00 How to Start the Conversation 00:02:00 Active Listening and Responding 00:02:00 Ask Open and Supportive Questions 00:02:00 Focus on Facts, Not Personalities 00:01:00 Use of Tone and Body Language 00:02:00 Exploring Alternative Solutions 00:01:00 Handling Challenge 00:03:00 Conclusions Summary - What We've Covered 00:01:00 Thank You and Next Steps 00:01:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.