768 Quality Management courses delivered Online

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager

Project Management: Project Management Course Online Unlock the Power of Project Management: Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Project Management: Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. Project Managers ensure that all predetermined objectives are met, on time and within budget, from simple operational adjustments to massive restructuring efforts. The demand for talented project managers continues to grow globally, as it is a position of significant responsibility. The Project Management: Project Management Course will introduce you to both fundamental and cutting-edge project management: project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Project Management: Project Management Course will help those new to project management: project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Main Course: Level 7 Project Management Free Courses Course 01: Level 7 Construction Management Course 02: Property Management Special Offers of this Project Management: Project Management Course: This Project Management: Project Management Course includes a FREE PDF Certificate. Lifetime access to this Project Management: Project Management Course Instant access to this Project Management: Project Management Course 24/7 Support Available to this Project Management: Project Management Course [ Note: Free PDF certificate as soon as completing the Project Management: Project Management Course] Project Management: Project Management Course Online This Project Management: Project Management Course consists of 17 modules. Course Curriculum of Project Management: Project Management Course Module 01: Overview of Project Management Module 02: Project Lifecycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Conflict Management Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method of Project Management: Project Management Course After completing Project Management: Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Project Management: Project Management Course After completing the Project Management: Project Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Project Management: Project Management Course Online This Project Management: Project Management Course is ideal for project managers and owners who wish to improve their skills and abilities. Professionals looking to upgrade their efficiency and productivity can also benefit from this course. Requirements Project Management: Project Management Course Online To enrol in this Project Management: Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Project Management: Project Management Course. Be energetic and self-motivated to complete our Project Management: Project Management Course. Basic computer Skill is required to complete our Project Management: Project Management Course. If you want to enrol in our Project Management: Project Management Course you must be at least 15 years old. Career path Project Management: Project Management Course Online Project Management: Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator

Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Unlock the Power of Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. The Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will introduce you to both fundamental and cutting-edge project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will help those new to project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Main Course: Level 7 Project Management Course Free Courses included with Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Course 01: Anger Management Course 02: Level 1 Business Management [ Note: Free PDF certificate as soon as completing the Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course] Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course consists of 17 modules. Course Curriculum of Level 7 Diploma - Project Management Course Module 01: Overview of Project Management Module 02: Project Lifecycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Conflict Management Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method of Level 7 Diploma - Project Management Course After completing Level 7 Diploma - Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 7 Diploma - Project Management Course After completing the Level 7 Diploma - Project Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course is ideal for project managers and owners who wish to improve their skills and abilities. Professionals looking to upgrade their efficiency and productivity can also benefit from this Level 7 Diploma - Project Management Course. Requirements Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online To enrol in this Level 7 Diploma - Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 7 Diploma - Project Management Course. Be energetic and self-motivated to complete our Level 7 Diploma - Project Management Course. Basic computer Skill is required to complete our Level 7 Diploma - Project Management Course. If you want to enrol in our Level 7 Diploma - Project Management Course you must be at least 15 years old. Career path Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Level 7 Diploma - Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator

Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Unlock the Power of Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. The Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will introduce you to both fundamental and cutting-edge project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course will help those new to project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Main Course: Level 7 Project Management Course Free Courses included with Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course: Course 01: Anger Management Course 02: Level 1 Business Management [ Note: Free PDF certificate as soon as completing the Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course] Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course consists of 17 modules. Course Curriculum of Level 7 Diploma - Project Management Course Module 01: Overview of Project Management Module 02: Project Lifecycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Conflict Management Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Project Assessment Method of Level 7 Diploma - Project Management Course After completing Level 7 Diploma - Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification of Level 7 Diploma - Project Management Course After completing the Level 7 Diploma - Project Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online This Level 7 Diploma - Project Management Course is ideal for project managers and owners who wish to improve their skills and abilities. Professionals looking to upgrade their efficiency and productivity can also benefit from this Level 7 Diploma - Project Management Course. Requirements Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online To enrol in this Level 7 Diploma - Project Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Level 7 Diploma - Project Management Course. Be energetic and self-motivated to complete our Level 7 Diploma - Project Management Course. Basic computer Skill is required to complete our Level 7 Diploma - Project Management Course. If you want to enrol in our Level 7 Diploma - Project Management Course you must be at least 15 years old. Career path Level 7 Diploma - Project Management: Level 7 Diploma - Project Management Course Online Level 7 Diploma - Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator

Register on the Global Project Management today and build the experience, skills and knowledge you need to enhance your professional development and work towards your dream job. Study this course through online learning and take the first steps towards a long-term career. The course consists of a number of easy to digest, in-depth modules, designed to provide you with a detailed, expert level of knowledge. Learn through a mixture of instructional video lessons and online study materials. Receive online tutor support as you study the course, to ensure you are supported every step of the way. Get a digital certificate as a proof of your course completion. The Global Project Management course is incredibly great value and allows you to study at your own pace. Access the course modules from any internet-enabled device, including computers, tablet, and smartphones. The course is designed to increase your employability and equip you with everything you need to be a success. Enrol on the now and start learning instantly! What You Get Out Of Studying Global Project Management With Janets Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Description The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Method of Assessment To successfully complete the Global Project Management course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the Global Project Management course. After successfully passing the Global Project Management course exam, you will be able to apply for a CPD-accredited certificate as proof of your Global Project Management qualification. Certification All students who successfully complete the Global Project Management course can instantly download their digital certificate. You can also purchase a hard copy of the Global Project Management course certificate, which will be delivered by post for £9.99. Who Is This Course For The Global Project Management is ideal for those who already work in this sector or are an aspiring professional. This Global Project Management course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements The Global Project Management is open to all students and has no formal entry requirements. To study the Global Project Management course, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Career Path The Global Project Management is ideal for anyone who wants to pursue their dream career in a relevant industry. Learn the skills you need to boost your CV and go after the job you want. Complete the Global Project Management and gain an industry-recognised qualification that will help you excel in finding your ideal job.

Master venipuncture and dermal puncture techniques with our Phlebotomist Training course. Learn about blood circulation, composition, equipment usage, quality management, infection control, and more.

Duration 1 Days 6 CPD hours

Aquaculture and Fisheries Management Basics Course Overview Are you fascinated by aquatic life and its management? The Aquaculture and Fisheries Management Basics Course is the ideal introduction for those interested in understanding how to manage and care for aquatic environments. This course offers a solid foundation in the principles of aquaculture and fisheries, providing key insights into sustainable practices, environmental factors, and the management of aquatic species. Whether you are looking to learn how fisheries are managed or how aquaculture impacts local ecosystems, this course covers all the basics you need to start your journey in this growing industry. Aquaculture and fisheries play a significant role in global food production, and understanding these industries’ dynamics is crucial for future sustainability. By the end of the course, you’ll gain a clear understanding of essential concepts such as fish farming, water quality management, species selection, and the importance of conservation. This knowledge not only enhances your career prospects but also contributes to a healthier and more balanced approach to managing our aquatic resources. Dive into this course and discover the exciting world of aquaculture and fisheries management, where the water’s edge holds endless potential. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Aquaculture and Fisheries Module 02: Aquatic Species Biology and Physiology Module 03: Aquaculture Systems and Techniques Module 04: Fisheries Management Module 05: Nutrition and Feeding in Aquaculture Module 06: Aquatic Health Management Module 07: Environmental, Economics and Business Aspects Learning Outcomes: Grasp foundational concepts of aquaculture and fisheries management. Understand the biology and physiology of various aquatic species. Implement diverse aquaculture systems and techniques effectively. Master strategic fisheries management approaches for sustainable practices. Apply nutrition and feeding principles for optimal aquaculture outcomes. Navigate aquatic health, environmental, and economic considerations proficiently. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals seeking expertise in aquaculture and fisheries management. Aquatic biology enthusiasts aiming to expand their knowledge. Fisheries professionals looking to enhance their skill set. Environmental science graduates interested in sustainable practices. Students pursuing careers in marine biology or aquaculture research. Aquaculture entrepreneurs aiming for business success. Conservationists dedicated to preserving aquatic ecosystems. Professionals in environmental economics exploring new dimensions. Career path Aquaculture Manager Fisheries Biologist Aquatic Health Specialist Environmental Consultant in Aquaculture Fisheries Policy Analyst Aquaculture Business Development Manager Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Level 7 Project Management Course Online Unlock the Power of Project Management: Project Management Course: Enrol Now! Project management professionals are required at all levels in both the private and public sectors. Project Management: Project Management Course is a sector that focuses on the planning, implementation, and supervision of critical projects that are at the heart of the modern business. Project Managers ensure that all predetermined objectives are met, on time and within budget, from simple operational adjustments to massive restructuring efforts. The demand for talented project managers continues to grow globally, as it is a position of significant responsibility. The Project Management: Project Management Course will introduce you to both fundamental and cutting-edge project management concepts. Throughout seventeen engaging modules, you will learn about project tools, techniques, and standards, as well as what is used in your organization. This Project Management: Project Management Course will help those new to project management lead and contribute to projects more effectively. Defining a project, planning a project, managing project quality and risk, managing project scope, managing project time, managing project communication, and managing global projects are some highlights of the course. Learning Outcomes You will be able to do the following at the end of the course: Recognize project management's technology and vocabulary. Demonstrate project preparation, execution, and close-out abilities. List the strengths, credentials, and abilities of a professional project manager. Discuss project management best practices. Determine the best methods and methodologies for project management. Create a project charter and define the project. Build and record clear and efficient project specifications. Organize the project team and cultivate constructive relationships with stakeholders. Estimate project costs and evaluate project outcomes. Main Course: Level 7 Project Management Course Included Project Management Course Course 01: Construction Project Management Course 02: Level 7 Construction Management Course 03: Construction Site Management Course 04: Level 1 Construction Cost Estimation Other Benefits of this Level 7 Project Management Course Free 05 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the Level 7 Project Management course] Level 7 Project Management Course Online Course Curriculum of Level 7 Project Management Course Module 01: Introduction to Project Management Module 02: Project Life-Cycle Module 03: Factors for Project Success or Failure Module 04: Project Feasibility Analysis and Project Selection Module 05: Project Execution and Control Module 06: Quality Management Module 07: Managing Conflict Module 08: Cost Management Module 09: Time Management Module 10: Project Risk Management Module 11: Project Procurement Management Module 12: Project Change Management Module 13: Communication Management Module 14: Project Integration Management Module 15: Scope Management Module 16: Managing Project Closure Module 17: International Course Curriculum of Construction Project Management Course Module 1: Construction Practices Module 2: Systematic Project Management Module 3: Project Estimating Module 4: Project Planning Module 5: Project Scheduling Concepts Module 6: Managing Time Module 7: Resource Management Module 8: Project Scheduling Applications Module 9: Project Cost System Module 10: Project Financial Management Course Curriculum of Course Curriculum of Level 7 Construction Management Course Module 1: Introduction to Construction Management Module 2: Arrangement of Construction Projects Module 3: Work Breakdown Structure Explained Module 4: The Process of Estimation and Resources Allocation for a Project Module 5: Planning Project Effectively Module 6: Project Risk Management Module 7: Estimating Cost Module 8: Initial Site Investigation and Assessment Module 9: Site Organisation Module 10: Planning for Construction Equipment Module 11: Managing Construction Equipment Module 12: Managing Construction Materials Module 13: Human Resources Management (HRM) Module 14: Building Better Teams Module 15: Managing Conflict Module 16: Managing Anger and Violence in the Workplace Module 17: Storage Management Module 18: Purchasing and Vendor Management Module 19: Quality Control for Construction Works Module 20: Legal Features of Contracting and more.. Assessment Method After completing Level 7 Project Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. Certification After completing the Level 7 Project Management course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? Level 7 Project Management Course Online This course is for anyone who wants to improve their project management skills and try their hand at it. People who work in the following fields will benefit from this course: Project Manager Project Supervisor Project Analyst Project Assistant Project Coordinator Project Management Support Project Consultant Project Management Assistant Project Management Officer Requirements Level 7 Project Management Course Online Students who intend to enrol in Level 7 Project Management Training course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 7 Project Management Course Online Project Management Course carries wide and diverse career choices, which include: Project Assistant Project Management Support Project Analyst Project Coordinator