58 Quality Management courses delivered Live Online

Course Overview The Phlebotomy Diploma offers a comprehensive insight into the skills and knowledge essential for working within healthcare environments that require blood collection. This course provides learners with a thorough understanding of blood circulation, the use of specialist phlebotomy equipment, and the importance of quality control and infection prevention. By studying the stages of venipuncture, dermal puncture techniques, and the handling of complications, learners will develop the theoretical expertise to support clinical teams effectively. Ideal for those pursuing healthcare careers or aiming to strengthen their clinical knowledge, this diploma ensures learners are well-prepared to meet industry standards. Upon completion, students will possess a strong foundation in safe blood collection procedures, patient care considerations, and quality management, equipping them for future professional success in the healthcare sector. Course Description The Phlebotomy Diploma delves into the fundamental principles and practices underpinning blood collection and specimen handling. Learners will explore the human circulatory system, understand the function and composition of blood, and become familiar with the various types of phlebotomy equipment used in clinical settings. Topics include routine and special blood collection procedures, managing complications during venipuncture, infection control measures, and ensuring quality in phlebotomy services. Designed to provide a structured and engaging learning experience, the course supports the development of essential theoretical skills needed to perform safe and accurate blood draws. Learners will gain valuable insights into healthcare regulations, risk management protocols, and best practices for quality assurance. Whether seeking to enhance a healthcare career or build a foundation for further clinical training, participants will finish the course with a deep understanding of modern phlebotomy practices and patient-centred care. Course Modules Module 01: Introduction to Phlebotomy Module 02: Blood Circulation, Function, and Composition Module 03: Phlebotomy Equipment Module 04: Routine Venipuncture Module 05: Venipuncture Complications and Pre-Examination Variables Module 06: Dermal Puncture Module 07: Quality Assessment and Management in Phlebotomy Module 08: Special Blood Collection Procedure Module 09: Infection Control and Risk Management (See full curriculum) Who is this course for? Individuals seeking to pursue a career in healthcare support services. Professionals aiming to enhance their clinical knowledge and expertise. Beginners with an interest in phlebotomy, healthcare, and medical sciences. Career changers looking to enter the healthcare industry. Employers wishing to upskill their staff in healthcare environments. Career Path Phlebotomist Healthcare Assistant Medical Laboratory Assistant Clinical Support Worker Blood Donation Specialist Healthcare Administration Roles (related to specimen handling) Laboratory Technician (entry-level)

Course Overview This comprehensive course in Supply Chain Management, Purchasing & Procurement equips learners with the essential knowledge to understand, analyse, and optimise supply chain functions. It covers the full spectrum of the supply process—from supply chain fundamentals and logistics planning to procurement cycles and supplier relationship management. Learners will gain insights into the critical drivers of supply chain performance, effective purchasing techniques, and risk mitigation strategies. By the end of the course, participants will be able to evaluate supply chain efficiency, manage procurement processes with confidence, and contribute to organisational success through strategic sourcing. Whether you are looking to start a career in this field or elevate your existing role, this course provides a structured foundation to support long-term career growth and operational excellence. Course Description The Supply Chain Management, Purchasing & Procurement course delves into key topics such as transport management, quality control, inventory strategies, and e-procurement systems. Through carefully structured modules, learners explore how to manage supplier relationships, develop category strategies, and navigate the complexities of competitive bidding. Emphasis is placed on understanding logistics frameworks, procurement tools, and risk analysis within global supply chains. The curriculum also highlights the pivotal role procurement plays in organisational success and how purchasing decisions impact overall business performance. Learners will be guided through the intricacies of purchasing toolkits, contract management, and process improvement, enhancing their ability to identify cost-saving opportunities and align supply activities with business objectives. By the end of this course, students will be well-prepared to operate effectively within a wide range of supply chain and procurement functions. Course Modules: Module 01: Supply Chain Basics Module 02: Supply Chain Drivers Module 03: Introduction to Logistic Management Module 04: Planning Framework for Logistics Module 05: Transport Management Module 06: Role of Procurement in an Organisation Module 07: The Purchasing Cycle Module 08: Purchasing Toolkits Module 09: Managing Competitive Bids Module 10: Quality Management Module 11: Supplier Relationship Management Module 12: Analysing and Reducing Risk in the Supply Chain Module 13: Improving Efficiency and Accuracy Module 14: Category Management Module 15: Inventory Management Module 16: E-Procurement (See full curriculum) Who is this course for? Individuals seeking to build a strong understanding of supply chain and procurement operations. Professionals aiming to progress into purchasing, logistics, or supplier management roles. Beginners with an interest in supply chain, logistics, or business operations. Business owners or entrepreneurs wanting to manage procurement functions more effectively. Career Path Supply Chain Analyst Procurement Officer Purchasing Manager Logistics Coordinator Inventory Controller Vendor Relationship Manager Operations Executive Category Manager

Customer Service - Representative Course Overview This course provides a comprehensive exploration of the vital role customer service plays in business success. Learners will discover why exceptional service is essential in building loyalty, enhancing satisfaction, and driving revenue growth. Covering key principles such as Total Quality Management, customer retention strategies, and managing challenging interactions, this course equips participants with the knowledge to deliver outstanding service consistently. By the end, learners will understand how to elevate their customer engagement and contribute meaningfully to their organisation’s reputation and profitability. Course Description The course delves into a wide range of customer service topics designed to sharpen communication, problem-solving, and relationship-building skills. Participants will examine the critical factors influencing customer satisfaction, including understanding customer behaviour, avoiding common service pitfalls, and mastering phone etiquette. The curriculum also highlights strategies for handling difficult customers and implementing a “concierge” level of service. Through focused study, learners will develop the ability to increase customer retention and recognise the financial value of loyal clients. This professional course is ideal for those seeking to enhance their service delivery and advance their careers in customer-facing roles. Customer Service - Representative Curriculum: Module 01: WHY Customer Service Is CRITICAL To Your Business! Module 02: Good Isn’t Good Enough! Module 03: We Are ALL in the “Helping Field” Module 04: Providing “Concierge” Level Of Service Module 05: The 5 Tenets Of TQM Module 06: How To Boost Customer Satisfaction Module 07: How To Avoid The 10 Deadly Sins Of Customer Service! Module 08: More Money $$$ – Through Customer Retention Module 09: How Much Is A Customer Worth? $$$ Module 10: Do You Understand Your Customer? Module 11: Dealing With Difficult Customers Module 12: “LEAP” Into Customer Service! Module 13: Exceptional Phone Service Module 14: WHY Customers Buy From YOU! $$$ Module 15: BONUS LECTURE!!! FINAL TIPS!!! (See full curriculum) Who is this course for? Individuals seeking to improve customer interaction skills. Professionals aiming to enhance career prospects in customer service. Beginners with an interest in customer service principles. Employees in client-facing roles wanting to boost service quality. Career Path Customer Service Representative Client Relations Officer Customer Support Specialist Call Centre Agent Retail Customer Advisor Hospitality Frontline Staff

Business Management Course Overview This Business Management course provides learners with a comprehensive understanding of key management concepts and practices. Covering essential topics such as operations, business analysis, strategic planning, and risk management, the course equips learners with the necessary tools to handle various aspects of business management effectively. Through a blend of theoretical insights and applied learning, learners will develop the confidence to manage business operations, drive strategic growth, and navigate organisational challenges. The course is designed to provide value to individuals seeking to advance their management skills and progress in their careers. Course Description This course delves deeply into the core aspects of business management, providing a structured approach to understanding business operations, leadership, and decision-making. Learners will explore modules on business analysis, strategic management, and project development, as well as gain valuable skills in managing risk, performance, and human resources. The course covers critical areas including planning, forecasting, communication, and conflict management. By the end of the course, learners will have a broad understanding of how businesses operate and will be able to apply their learning to various management scenarios. Designed for those looking to enhance their management skills, the course ensures that learners gain a solid foundation in business management principles. Business Management Curriculum Module 01: Introduction to Business Management Module 02: Operations Management Module 03: Introduction to Business Analysis Module 04: Strategic Analysis and Product Scope Module 05: Project Management Module 06: Business Development and Succession Planning Module 07: Business Process Management Module 08: Planning & Forecasting Operations Module 09: Performance Management Module 10: Management of Cash and Credit Module 11: Managing Risk and Recovery Module 12: Quality Management Module 13: Communication Skills Module 14: Business Environment Module 15: Organisational Skills Module 16: Negotiation Techniques Module 17: Human Resource Management Module 18: Motivation and Counselling Module 19: Customer Service Module 20: Time Management Module 21: Conflict Management (See full curriculum) Who is this course for? Individuals seeking to build a career in business management. Professionals aiming to enhance their management and leadership skills. Beginners with an interest in business operations and management. Those looking to progress in roles related to business analysis, human resources, or strategic planning. Career Path Business Manager Operations Manager Project Manager HR Manager Strategic Planner Financial Analyst Customer Service Manager Risk Manager Organisational Development Specialist Performance Manager

Duration 1 Days 6 CPD hours

Duration 3 Days 18 CPD hours This course is intended for Risk managersBusiness Process OwnersBusiness Finance ManagersBusiness Risk ManagersRegulatory Compliance ManagersProject ManagementPersons responsible for information security or conformity within an organization Overview To understand the concepts, approaches, methods and techniques allowing an effective risk managementaccording to ISO 31000To understand the relationship between the risk management and the compliance with the requirements ofdifferent stakeholders of an organizationTo acquire the competence to implement, maintain and manage an ongoing risk management program accordingto ISO 31000To acquire the competence to effectively advise organizations on the best practices in risk management In this three-day intensive course participants develop the competence to master a model for implementing risk management processes throughout their organization using the ISO 31000:2009 standard as a reference framework. Day 1 Introduction to the Risk Management framework according to ISO 31000 Concepts and definitions related to Risk Management Risk Management standards, frameworks and methodologies Implementation of a Risk Management framework Understanding an organization and its context Day 2 Risk identification and assessment, risk evaluation, treatment, acceptance, communication and surveillance according to ISO 31000 Risk identification Risk analysis and risk evaluation Risk treatment Risk acceptance and residual risk management Risk communication and consultation Risk monitoring and review Day 3 Risk assessment methodologies according to ISO 31000 and Certification Exam Presentation of risk assessment methodologies Certification Exam

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Individuals responsible for maintaining and improving the workplace safety, Occupational health and safety officers, consultants, and advisors, Professionals wishing to acquaint themselves with PECB's IMS2 Methodology for implementing an OH&S MS, Individuals responsible for maintaining the conformity of OH&S MS to ISO 45001 requirements, Members of OH&S teams, Individuals aspiring to pursue a career as OH&S MS implementers, consultants, or officers Overview Explain the fundamental concepts and principles of an occupational health and safety management system (OH&S MS) based on ISO 45001 Interpret the ISO 45001 requirements for an OH&S MS from the perspective of an implementer Initiate and plan the implementation of an OH&S MS based on ISO 45001, by utilizing PECB's IMS2 Methodology and other best practices Support an organization in operating, maintaining, and continually improving an OH&S MS based on ISO 45001 Prepare an organization to undergo a third-party certification audit This course is designed to equip you with the competence to establish, implement, manage, and maintain an occupational health and safety management system (OH&S MS) in accordance with ISO 45001:2018 requirements and guidance. This training course aims to provide an in-depth understanding of ISO 45001 requirements, as well as the best practices and approaches used for the implementation and subsequent maintenance of an OH&S MS. The ultimate ambition of this training course is to enable you to create the conditions for a safer workplace. Introduction to ISO 45001 and initiation of an OH&S MS implementation Training course objectives and structure Standards and regulatory frameworks Fundamental concepts and principles of OH&S Initiation of the OH&S MS implementation The organization and its context Implementation plan of an OH&S MS Leadership and worker participation OH&S MS scope OH&S policy and objectives Hazard identification and assessment of risks and opportunities Implementation of an OH&S MS Resource management Awareness and communication Documented information management Operations management Emergency preparedness and response OH&S MS performance evaluation, continual improvement, and preparation for the certification audit Monitoring, measurement, analysis, and evaluation Internal audit Management review Treatment of nonconformities and incidents Continual improvement Preparation for the certification audit Closing of the training course

Duration 4.125 Days 24.75 CPD hours This course is intended for The job roles best suited to the material in this course are: Managers or consultants involved in Environmental Management, Expert advisors seeking to master the implementation of an Environmental Management System, Individuals responsible for maintaining conformance with EMS requirements , EMS team members Overview Acknowledge the correlation between ISO 14001, ISO 14040 and other standards and regulatory frameworks Master the concepts, approaches, methods and techniques used for the implementation and effective management of an EMS Learn how to interpret the ISO 14001 requirements in the specific context of an organization Learn how to support an organization to effectively plan, implement, manage, monitor and maintain an EMS Acquire the expertise to advise an organization in implementing Environmental Management System best practices ISO 14001 Lead Implementer training enables you to develop the necessary expertise to support an organization in establishing, implementing, managing and maintaining an Environmental Management System (EMS) based on ISO 14001. During this training course, you will also gain a thorough understanding of the best practices of Environmental Management Systems, consequently reducing an organization?s negative environmental impacts and improving its overall performance and efficiency Introduction to ISO 14001 and initiation of an EMS Course objective and structure Standard and regulatory framework Environmental Management System (EMS) Fundamental principles of environmental management Initiating the EMS implementation Understanding the organization and clarifying the environmental objectives Analysis of the existing management system Plan the implementation of the EMS Leadership and approval of the EMS project EMS scope Policies for environmental management Risk assessment Definition of the organizational structure of environmental management Implementation of an EMS Definition of the document management process Design of controls and drafting of specific policies & procedures Communication plan Training and awareness plan Implementation of controls Incident Management Operations Management EMS monitoring, measurement, continuous improvement and preparation for certification audit Monitoring, measurement, analysis and evaluation Internal audit Management review Treatment of problems and non-conformities Continual improvement Preparing for the certification audit Competence and evaluation of implementers Closing the training