388 Public Relations (PR) courses delivered Online

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

Customer Experience is the New Battleground A positive customer experience is critical to a company's brand and, ultimately, its bottom line. With the proliferation of technology and devices, the customer has become smarter and more powerful.

The Media Training Master Class is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Media Training Master Class consists of several modules that take around 1 hour to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Media Training Master Class Welcome to Media Training Online Course 00:06:00 How to Look Your Best on TV and Video 00:08:00 Answering Reporters' Questions on Your Terms 00:09:00 Creating Winning Media Messages 00:06:00 Package Your Message with Sizzling Sound Bites 00:09:00 Practice Your Interview on Video Until You Love what You See 00:05:00 Conclusion - How to Build Your Media Skills Permanently 00:03:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Whether the Highfield Customer Service e-learning course is used as part of the training for a level 2 customer service qualification or as a stand-alone training course for staff and managers, learners will understand what is meant by, and how to deliver, good customer service in your organisation. From the basic principles of customer service to understanding and anticipating customers’ wants and needs, the course breaks information into engaging and interactive chunks. Areas covered Customer service principles Customers’ needs and expectations Behaviour and interpersonal skills Responding to problems or complaints Who is it aimed at? The course is useful for staff, managers, and apprentices working within any business

🌟 Elevate Your Customer Service to Extraordinary Heights! 🌟   Are you ready to revolutionize the way you interact with your customers? Welcome to the 'Customer Service Masterclass - An Unforgettable Support Experience' - the ultimate online course designed to transform your customer service from ordinary to extraordinary!   🚀 Why Choose Our Masterclass?   ✨ Create Unforgettable Experiences: Learn the art of crafting memorable interactions that leave a lasting impression on your customers. From first contact to issue resolution, discover the secrets to building meaningful connections.   ✅ Master Proactive Problem-Solving: Anticipate your customers' needs before they even realize it! Uncover proven strategies to address concerns efficiently and effectively, turning potential problems into opportunities to showcase your stellar service.   🌐 Navigate the Digital Landscape with Ease: In today's digital age, customer service goes beyond face-to-face interactions. Gain insights into managing online inquiries, social media interactions, and virtual support channels with finesse.   🔥 Boost Customer Satisfaction and Loyalty: Happy customers are loyal customers. Uncover the techniques that will not only meet but exceed customer expectations, fostering loyalty that lasts a lifetime.   📈 Measure and Improve: Dive into the world of analytics and feedback to continuously enhance your service. Discover how to turn data into actionable insights, driving ongoing improvements for an ever-evolving customer experience.   🎓 What You'll Learn: The Psychology of Customer Satisfaction Effective Communication Strategies Handling Challenging Situations with Grace Implementing Proactive Customer Service Harnessing Technology for Seamless Support Building a Customer-Centric Culture within Your Team   🎁 Exclusive Bonuses: Enroll now and receive: 📚 Comprehensive Course Materials 🗣️ Access to a Thriving Community of Like-Minded Professionals 📈 Practical Tools and Templates for Immediate Implementation   👩‍💻 Who Should Enroll: Customer Service Representatives Support Team Leaders Entrepreneurs and Small Business Owners Anyone Passionate about Delivering Exceptional Service   💡 Ready to Stand Out in a Crowded Marketplace? Don't miss out on the chance to take your customer service to new heights. Join the 'Customer Service Masterclass' and unlock the key to creating an unforgettable support experience for your customers. Enroll now and let excellence become your standard!   🚀 Transform today, thrive tomorrow! 🚀   Course Curriculum

Description Do you have any product, message, or service to announce to the world? Do you want to learn all the effective methods of media training? If so, take a look at our Complete Media Training Masterclass course. It will assist you to become better at facing media providing you with all the strategies of media training in your quest. Precise contents of this course teach you to become, confident, relaxed and feel comfortable in front of media. It guides you how to make a clear, logical, and strong message, answer reporters' questions in sound bites, and put forward the exact information during the situation. The purpose of the course is to reshape your ideas, answers, and quotes to establish your images and personality in front of media. Assessment and Certification: This course does not involve any assessment. Students can order their course completion Certificate at an additional cost of £39 for hard copy and in PDF format at £24. Who is this Course for? Complete Media Training Masterclass is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Complete Media Training Masterclass is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Media Training Master Class Welcome to Media Training Online Course 00:06:00 How to Look Your Best on TV and Video 00:08:00 Answering Reporters' Questions on Your Terms 00:09:00 Creating Winning Media Messages 00:06:00 Package Your Message with Sizzling Sound Bites 00:09:00 Practice Your Interview on Video Until You Love what You See 00:05:00 Conclusion - How to Build Your Media Skills Permanently 00:03:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Whether you're looking to improve your customer experience, streamline with new systems, or delegate to a new team member; understanding your customer journey is the best place to start.

24 Hour Flash Deal **25-in-1 Managing Customer Excellence Mega Bundle** Managing Customer Excellence Enrolment Gifts **FREE PDF Certificate**FREE PDF Transcript ** FREE Exam** FREE Student ID ** Lifetime Access **FREE Enrolment Letter ** Take the initial steps toward a successful long-term career by studying the Managing Customer Excellence package online with Studyhub through our online learning platform. The Managing Customer Excellence bundle can help you improve your CV, wow potential employers, and differentiate yourself from the mass. This Managing Customer Excellence course provides complete 360-degree training on Managing Customer Excellence. You'll get not one, not two, not three, but twenty-five Managing Customer Excellence courses included in this course. Plus Studyhub's signature Forever Access is given as always, meaning these Managing Customer Excellence courses are yours for as long as you want them once you enrol in this course This Managing Customer Excellence Bundle consists the following career oriented courses: Course 01: Customer Service Manager Training and Front Desk Certification Course 02: Customer Relationship Management Course 03: Complete Customer Service and Communication Skills Course 04: Retail Customer Service & Effective Customer Targeting Course 05: Customer Service Fraud Officer Course 06: Know Your Customer (KYC) Course 07: Diploma in Customer Service & Handling Complaints Course 08: Phone-Based Customer Service Course 09: Service Helpdesk & Technical Support Course Course 10: Call Centre Training: Excelling in Customer Service and Communication Course 11: Complaints Handling for Customer Care: Best Practices Course 12: Customer Service & Environment Course 13: Receptionist Diploma Course 14: Effective Communication Skills Diploma Course 15: Help Desk Training Course 16: Customer Service Management: Recovering Difficult Customers Course 17: Professional Certificate in Front Office Course 18: Hotel Concierge Certification Course 19: Ecommerce Management, Branding & Marketing Course 20: Professional Skills for Hotel Management Training Course 21: Professional Crisis Management Certificate Course 22: Marketing Strategies for Business Course 23: Conflict Resolution Course 24: Conversation Virtually with Anyone Course 25: Decision Making and Critical Thinking Online Course The Managing Customer Excellence course has been prepared by focusing largely on Managing Customer Excellence career readiness. It has been designed by our Managing Customer Excellence specialists in a manner that you will be likely to find yourself head and shoulders above the others. For better learning, one to one assistance will also be provided if it's required by any learners. The Managing Customer Excellence Bundle is one of the most prestigious training offered at StudyHub and is highly valued by employers for good reason. This Managing Customer Excellence bundle course has been created with twenty-five premium courses to provide our learners with the best learning experience possible to increase their understanding of their chosen field. This Managing Customer Excellence Course, like every one of Study Hub's courses, is meticulously developed and well researched. Every one of the topics is divided into Managing Customer Excellence Elementary modules, allowing our students to grasp each lesson quickly. The Managing Customer Excellence course is self-paced and can be taken from the comfort of your home, office, or on the go! With our Student ID card you will get discounts on things like music, food, travel and clothes etc. In this exclusive Managing Customer Excellence bundle, you really hit the jackpot. Here's what you get: Step by step Managing Customer Excellence lessons One to one assistance from Managing Customer Excellenceprofessionals if you need it Innovative exams to test your knowledge after the Managing Customer Excellencecourse 24/7 customer support should you encounter any hiccups Top-class learning portal Unlimited lifetime access to all twenty-five Managing Customer Excellence courses Digital Certificate, Transcript and student ID are all included in the price PDF certificate immediately after passing Original copies of your Managing Customer Excellence certificate and transcript on the next working day Easily learn the Managing Customer Excellence skills and knowledge you want from the comfort of your home CPD 250 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Managing Customer Excellence training is suitable for - Students Recent graduates Job Seekers Individuals who are already employed in the relevant sectors and wish to enhance their knowledge and expertise in Managing Customer Excellence Requirements To participate in this Managing Customer Excellence course, all you need is - A smart device A secure internet connection And a keen interest in Managing Customer Excellence Career path You will be able to kickstart your Managing Customer Excellence career because this course includes various courses as a bonus. This Managing Customer Excellence is an excellent opportunity for you to learn multiple skills from the convenience of your own home and explore Managing Customer Excellence career opportunities. Certificates CPD Accredited Certificate Digital certificate - Included CPD Accredited e-Certificate - Free CPD Accredited Hardcopy Certificate - Free Enrolment Letter - Free Student ID Card - Free

Overview Acquire great customer problems solving skills to develop long term relationships with your customers by enrolling in our Customer Service Management course. This course is a step-by-step training process to educate you in all the essential knowledge and skills to deliver contextual-based support to your customers and maintain high ethical business standards. The training has a huge impact on higher customer retention, acquisition of new customers, increased productivity and more. After your successful completion, you will be more than capable of identifying customer service elements and knowing the effects of poor service on a business; you will also be able to come up with some great techniques to deal with difficult customers. Enrol today to handle customer feedback and complaints efficiently. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Customer Service Management. It is available to all students, of all academic backgrounds. Requirements Our Customer Service Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G.There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management , Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 9 lectures • 01:51:00 total length •Module One - Customer Service : Who We Are and What We Do: 00:16:00 •Module Two - Customer Service : Establishing Your Attitude: 00:12:00 •Module Three - Customer Service : Identifying and Addressing Customer Needs: 00:11:00 •Module Four - Customer Service : Generating Return Business: 00:14:00 •Module Five: In-Person Customer Service: 00:09:00 •Module Six - Customer Service : Giving Customer Service over the Phone: 00:11:00 •Module Seven - Customer Service : Providing Electronic Customer Service: 00:11:00 •Module Eight - Customer Service : Recovering Difficult Customers: 00:14:00 •Module Nine - Customer Service : Understanding When to Escalate: 00:13:00

The world of Ecommerce Management is a thriving and dynamic landscape with countless opportunities waiting to be seized. From small businesses to multinational corporations, the potential for growth and success is virtually limitless. But with so many players in the game, how can you stand out from the crowd? The answer lies in mastering the art of Ecommerce Management. Picture yourself at the helm of a thriving online store, with a loyal customer base and sky-high sales figures. Imagine having the skills and knowledge to navigate the complex world of Ecommerce Management with ease, from crafting a winning strategy to analysing user data and beyond. With our Ecommerce Management, that dream can become a reality. Learning Outcome: Upon completion of this Ecommerce Management course, you are expected to - Develop a comprehensive Ecommerce Management strategy for business growth. Implement effective customer service practices to enhance satisfaction and loyalty. Create engaging content that resonates with target audiences. Utilise social networks to maximise brand exposure and customer engagement. Analyse Ecommerce Management data to make informed business decisions. E-commerce Management is an all-encompassing course that equips individuals with the essential skills and knowledge to thrive in the dynamic world of online businesses. With a comprehensive curriculum spanning 10 modules, this course provides a deep dive into every aspect of Ecommerce Management, ensuring learners gain a holistic understanding of the field. From laying the foundation in Module 1 with an introduction to e-commerce and its ecosystem to exploring advanced topics such as e-commerce strategy, customer service, content planning, social media utilisation, and analytics, each module is carefully designed to provide insights and actionable strategies. Learners will develop the ability to create engaging content, leverage social networks, implement effective customer service practices, and make data-driven decisions to drive business growth and success. Whether you're an aspiring e-commerce entrepreneur, a marketing professional looking to enhance your Ecommerce Management skills, or a business owner aiming to expand your online presence, Ecommerce Management is the ideal course for you. Join us on this transformative learning journey and unlock the potential of the ever-expanding E-commerce Management industry Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This E-commerce Management course is suitable for, Aspiring e-commerce entrepreneurs looking to launch successful online businesses. Marketing professionals seeking to enhance their skills in the Ecommerce Management field. Business owners aiming to expand their operations into the online realm. Career path E-commerce Manager: £35,000 - £60,000 per year Digital Marketing Specialist: £25,000 - £45,000 per year Ecommerce Management Consultant: £40,000 - £70,000 per year Online Merchandiser: £25,000 - £40,000 per year Customer Experience Manager: £30,000 - £55,000 per year