388 Public Relations (PR) courses delivered Online

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Level 4 QLS Endorsed Course | CPD & CiQ Accredited | Audio Visual Training | Free PDF Certificate | Lifetime Access

Unleash your voice, captivate audiences, and master the art of communication with our transformative "Public Speaking Skills" course. Discover the power of your words today!

Theoretical and practical media interview skills training conducted online through home study and zoom based roleplay exercises.

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Going on the quest for a PR firm is not an easy effort, however, we intend to make it easy for you, and designed this How to Hire a PR Firm course to hook you up with a few essential skills and knowledge that will make it easier to understand the form and approaches for PR firm recruitment. By enrolling in this course, you will grasp the strategies for finding the right PR agency that can promote your stories and proclaimed your message through different methods. Understand the process of selecting the PR firm that has direct experience in your particular market, ensuring how to designed and implement a high-level strategy for your business. Who is this course for? How to Hire a PR Firm is suitable for anyone who wants to gain extensive knowledge, potential experience, and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our How to Hire a PR Firm is open to all from all academic backgrounds and there are no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Nothing Is Better than Hiring the Right PR Firm How to Hire a PR Firm Promo FREE 00:01:00 How to Hire a PR Firm Overview 00:01:00 Making Sure Your PR Firm Understands Your Business Goals 00:04:00 How to Hire a PR Firm Competition PR 00:04:00 How to Hire a PR Firm Budget 00:03:00 How to Kick the Tires of PR Firms How to Hire a PR Firm Meeting Invites 00:04:00 How to Hire a PR Firm Give Budget Guidance 00:01:00 How to Hire a PR Firm The Meeting 00:07:00 How to Hire a PR Firm More Meeting Notes 00:04:00 How to Hire a PR Firm Proposal Request 00:02:00 Building the Best Long-Term PR Firm Relationship How to Hire a PR Firm References 00:04:00 How to Hire a PR Firm Sign Contract 00:03:00 How to Hire a PR Firm How to Work with PR Firm 00:04:00 Conclusion How to Hire a PR Firm conclusion 00:01:00 Feedback 00:01:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. Overview In this course, you will explore the background and techniques of customer interactions. You will: ?Describe the benefits of customer service, identify internal customers, identify the benefits to you of giving good customer service, and identify how you can help your company to excel. ?Identify the major trends in customer service today and the combination of criteria required for customer satisfaction. ?Identify the benefits of bringing respect, emotional support, and a personal touch to customer interactions, and apply the personal touch to customer interactions. ?Identify the six categories of face-to-face communication, the critical success factors in face-to-face communication, and the benefits of actively listening to your customers. ?Identify remote customer service communication channels and apply remote customer service best practices. ?Identify guidelines for handling unreasonable customers, explore ways to handle angry customers, and identify guidelines for handling unhelpful colleagues. ?Take action to increase the loyalty of the customers you serve. You will also identify guidelines for dealing with moments of truth, identify the benefits of customer complaints, identify the steps in the service recovery process, and analyze the moments of truth in a real-life situation. As a customer service representative, you are expected to handle customer interactions in the best way possible. The expectations of both your company and your customers hinge on your ability to provide the right service in the right way. In this course, you will explore the background and techniques of customer interactions. Providing quality customer care ensures that every single contact with your company is a positive experience. Customers can range from external consumers to internal employees in other departments. Knowing how to provide the same level of service to all customers will enrich your time spent at work by establishing positive business relationships. Recognizing crucial points throughout customer interactions increases your ability to solve problems and offer affirmative solutions. Applying this knowledge to trends in service and consumer desires allows you to contribute to the company?s bottom line and make a customer?s life a little easier. 1 - Understanding Customer Service Describe Customer Service Benefits Recognize the Importance of Internal Customer Service Identify How Customer Service Benefits You Excel with Customer Service 2 - Identifying How Customers Define the Success of Your Company Recognize Trends in Customer Service Identify Criteria for Customer Satisfaction 3 - Increasing Customer Satisfaction Identify Characteristics of the Personal Touch Create Lasting Positive Impressions on Your Customers 4 - Providing Face-to-Face Customer Service Identify Categories of Face-to-Face Contact Understand the Critical Success Factors in Face-to-Face Customer Service Identify the Characteristics of Active Listening 5 - Providing Remote Customer Service Identify Remote Customer Service Communication Channels Apply Remote Customer Service Best Practices 6 - Engaging Difficult Customers Serve Difficult Customers Manage Angry Customers Deal with Difficult or Unhelpful Colleagues 7 - Increasing Customer Loyalty Optimize Moments of Truth Recognize the Value of Customer Complaints Identify the Stages of the Service Recovery Process

Sharpen your media skills with award-winning trainer Paul Pennington! Our online course offers practical video tutorials and comprehension tests to help you master communication, interviews, and crisis messaging. Perfect for professionals!

practical Zoom based media training for spokespeople looking to practice their interviewing skills ahead of any media activity.