Mastering Customer Relations and Service Excellence for Business Success

Description

Good customer service is at the heart of every successful business. Maintaining high customer service standards can improve your relationships with customers and boost your sales. On the contrary, bad customer service will cost you time, money and even your reputation. This is why it is essential to set clear expectations around customer service in your organisation and develop customer service skills within your team.This course will explore what good customer service looks like, what to look for in your customer service team when it comes to recruitment and training, and how to measure good customer service.In this course, we'll explore what makes for good customer service and how to deal with customer complaints.By the end of this course, you will be able to:• Explain what good customer service entails• Identify core customer service skills• Outline the essential components of a complaints policy• List ways of preventing complaints• Explain how online customer service channels can help your businessThis Intellelearn Mastering Customer Relations and Service Excellence for Business Success course includes: