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Agile is not what you do, Agile is what you become! An introduction to the essentials of Agile Scrum as a delivery method. The same learning objectives as used in central government & public sector digital delivery projects. Agile is not what you do, Agile is what you become! Since 2012, all government departments have been required to use the Agile approach to project management, to build and run new digital services. As you begin your Agile journey, one of your first challenges will be understanding the rules and roles that support Agile delivery, some of the most frequently asked questions are "Which Agile framework is applicable to our business operating model?" or, "Is the Project Manager role equivalent to that of theProduct Owner?" and, "What does a Scrum Master do?" A strong corporate culture not accustomed to the Agile mindset can also be a difficult environment in which to implement Agile methods. In some cases, the company’s culture and practices may reward non-Agile milestones while inadvertently discouraging Agile success. This intensive two-day training course combines PowerPoint presentations, informal discussions and practical exercises to introduce you to Agile Scrum as a Delivery Method, without the impending pressure of having to pass a formal certification examination. Previous experience of Agile delivery is not a pre-requisite to attending this course, although it is assumed delegates have previously attended the Primer course, or have some understanding of Agile Scrum terms and practices. This course, designed by Agile Scrum practitioners and coaches with specialist experience of working on GDS (Government Digital Service) Service Standards compliant government and public sector projects has been accredited by The CPD Certification Service and is now available outside its usual central government and public sector digital delivery setting. Who this course is for Service and Programme Managers If you are a Service Manager or Programm Manager who wants to explore the benefits of transitioning to Agile ways of working and want to understand how your existing business processes and resource landscape will fit into an Agile delivery model, then this course aims to provide you with enough information to enable you to make an informed decision. Career ambitions If you are new to Agile and your intention is to pursue a career either as an Agile Scrum Master or Agile Product Owner, you will hopefully be provided with enough knowledge to enable you to determine which role best suits your Agile career ambitions. Frequently Asked Questions How this course differs from other Agile courses Delegates will learn the 'How', not just the 'What'! This course has been designed by highly experienced Agile practitioners and coaches with specialist real-life experience of working on GDS (Government Digital Service) Service Design Standard projects. Delegates will find that the learning objectives are significantly more detailed than with other Agile courses which only focus on teaching the learning objectives of The Scrum Guide. Delegates must take the certification assessment. No! During enrolment, delegates can opt out of taking the C-ASDM certification assessment. The online Agile Scrum as a Delivery Method – Essentials course quiz is optional Absolutely! Delegates are provided access to the online Agile knowledge quiz which accompanies the Agile Scrum as a Delivery Method – Essentials course. The quiz helps delegates gauge their level of attainment but is entirely optional. Delegates can take the certification assessment without enrolling on the course. Yes! Delegates with existing Agile project delivery experience can choose to take the certification assessment without enrolling on the course. I will receive my certificate as soon as I have completed the course You will initially receive an Assessment Completion report after completing the assessment. The report details the certification status: 'Pass' or 'Fail', and includes information on which questions were answered incorrectly. Your certificate is issued by the CPD Certification Service approximately four-to six-weeks after successfully completing and passing the C-ASDM Certification Assessment. A CPD certification is recognised by employers Yes! CPD certification is recognised by private and public sector employers, and in central government departments as a valuable way to evaluate the skills of an individual, and the quality of the learning activities. Listing your CPD certification as well as the number of CPD Points you have achieved on your CV is essentially showcasing your achievements in continuing your professional development. One CPD Point is equivalent to an hour of training CPD points are units that quantify time, and the quality of learning and development activities. Delegates will earn 3 CPD Points upon successful completion of the C-ASDM Certification Assessment or 13 CPD Points after completing the two-day course. My CPD certificate will expire after three years Your certificate will not expire however, best practice suggests a renewal after three years. You can do this by enrolling on the C-ASDM course to ensure your knowledge of Agile as a Delivery Method is up to date. Service features Two-day Agile Scrum training course The course uses eCommerce and other Business Case examples for context Optional online CPD certification assessment Optional Agile knowledge quiz to help delegates gauge level of attainment Online Retrospective feedback to enable continuous course improvements. Service benefits Delegates will understand the concepts and benefits of Agile Scrum development Scrum team roles and role accountabilities INVEST-compliant User Stories and BDD formatted Acceptance Criteria Agile approach to incremental project delivery Agile artefacts and Agile reports (burn-down & burn-up charts) Agile Events & Scrum rules Comparison: Agile methodologies (Lean, XP, SAFe & Scrum) Use of Kanban for workflow management Government Digital Service (GDS) Service Standards and Service Assessment Be able to communicate the ideals of Agile to stakeholders Service Agenda General knowledge Agile Delivery 101 Scrum process and sprints Applicability of Scrum Agile Manifesto Scrum roles and accountabilities Overview of Scrum roles (Core & Ancillary) Scrum Master role and role responsibilities Scrum Product Owner role and role responsibilities Scrum team Scrum events Sprint Planning Daily Scrums Sprint Reviews Sprint Retrospectives Scrum artefacts Product Backlog Sprint Backlog Increments Scrum Reports Burn-down and Burn-up Charts Scaling Scrum Working with multiple Scrum teams Working with distributed Scrum teams GDS (Government Digital Service) Service Standards Service Assessments Risks and challenges Risks and challenges of transitioning to Agile delivery Frequently asked questions Discussion on frequently asked Agile questions Agile knowledge quiz Examples of the multiple-choice questions in the optional online quiz On-going support Email support No Telephone support No Webchat support No Online support No Community Support Yes! Delegates are offered access to our private online 'Community of Agile Scrum Practitioners'. Delegates who achieve the pass mark for CPD certification are additionally offered access to our private 'Certified Scrum Practitioners’ Guild', a private Slack community of like-minded Agile professionals.

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Duration 2 Days 12 CPD hours This course is intended for This course is designed for all project managers and project team leaders. Overview At course completion, students will be able to identify, analyze, respond to, and control project risks. This course focuses on improving the project manager?s risk management expertise, from initial planning through project closure. Participants will apply all course principles to a work-related case study taken directly from their work environment. Risk Management Overview Risk Management Benefit and Uses Project Risk Management Project Management Life Cycle Initiating Process Group Initiating Process Group Overview Develop Project Charter Identify Stakeholders Project Selection Criteria ROI Analysis ROI Methods Risk Complexity Index Project Selection Planning Process Group Planning Process Group Overview Scope Risks Schedule Risks Resource Risks Plan Risk Management Identify Risks Delphi Technique Subject Matter Expert Input Brainstorming Fishbone Diagrams Process Analysis Five Whys Influence Diagrams Risk Breakdown Structure (RBS) Risk Register Perform Qualitative Risk Analysis Probability and Impact Assessment Probability and Impact Chart Perform Quantitative Risk Analysis Three point estimates PERT Triangular Distributions Outlier Considerations Geometric Mean Normal Distributions Methods Tornado Diagrams Expected Monetary Value (EMV) Monte Carlo Plan Risk Responses Risk Response Strategies Overall Project Risk Checklists Executing, Monitoring and Controlling Process Groups Executing Process Group Overview Monitoring and Controlling Process Group Overview Control Risks Project Monitoring Longer Projects Closing Process Group Closing Process Group Overview Close Project or Phase Risk Activities During Closing Process Group Post-Project Risk Assessment

Duration 5 Days 30 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner / Team Lead / Power User Program/Project Manager Overview This course will prepare you to: Describe the motivation for SAP S/4HANA Enterprise Management Provide an overview of basic business processes in the main components of Financial Accounting with SAP S/4HANA Students will learn how SAP S/4HANA covers the Financial Accounting related business requirements and how the fundamental business processes and tasks are executed in the system. Overview of SAP S/4HANA Outlining the Motivation for SAP HANA and SAP S/4HANA Providing an Overview of the SAP S/4HANA Products and Adoption Strategies Using the SAP Fiori Front-End Overview of Financial Accounting (FI) in SAP S/4HANA Outlining Financial Accounting (FI) Components in SAP S/4HANA General Ledger (G/L) Accounting Outlining Organizational Elements in Financial Accounting (FI) Maintaining G/L Master Records Posting Transactions in the G/L Accounts Payable Maintaining Vendor Master Records Maintaining Accounts Payable Transactions Managing the Integration between Accounts Payable and Materials Management Performing Accounts Payable Closing Operations Accounts Receivable Maintaining Customer Master Records Managing Accounts Receivable Transactions Managing Customer Correspondence Creating Accounts Receivable Dispute Cases Managing the Integration between Accounts Receivable and Sales Order Management Performing Accounts Receivable Closing Operations Asset Accounting Maintaining Asset Master Records Executing Asset Transactions Executing Asset Accounting Period-End Closing Activities Bank Accounting Maintaining Bank Accounting Master Records Managing Bank Accounting Transactions Closing Operations in General Ledger Accounting Performing General Ledger (G/L) Closing Operations

Duration 2 Days 12 CPD hours This course is intended for The course is designed for individuals who want to gain in-depth knowledge and practice in the discipline of Modelling Business Processes (Business Analysts, Requirements Engineers, Product manager, Product Owner, Chief Product Owner, Service Manager, Service Owner, Project manager, Consultants) Overview Students should be able to demonstrate knowledge and understanding and application of Modelling Business Processes principles and techniques. Key areas are: The role of business process modelling Modelling core business processes at an organizational level Modelling business processes at the process level Documenting and analyzing tasks The use of gap analysis in improving business processes The Business Analyst role analyzes, understands and manages the requirements in a customer-supplier relationship and ensures that the right products are delivered. The course provides in-depth knowledge and practice in Modelling Business Processes Course Introduction Let?s Get to Know Each Other Course Overview Course Learning Objectives Course Structure Course Agenda Introduction to Business Process Modelling Exam Details Business Analysis Certification Scheme The Context for Business Process Modelling Purpose and benefits of business process modelling Three levels of business process hierarchy (Organization, process and task level) Process view versus the functional view of an organization Assessing the impact of a new process design (POPIT model) Implementation of a business change (Pilot, phased, direct changeover, parallel running) The Organizational Context for Business Processes Construction of an organizational level model of a business process External and internal elements of an organizational model Supporting the value proposition Modelling the Business Processes Construction of a business process model Standard notation Process, task and step OPOPOT External, internal and time-based events Internal performance measures and customer expectations of performance Documenting Tasks A task description UML activity diagram notation and structured english Improving Business Processes task automation, removal of gaps and disconnects, process reengineering business rules and assumptions Unsatisfactory performance Combinations of conditions Gap analysis

Duration 3 Days 18 CPD hours This course is intended for Application Consultant Business Analyst Business Process Architect Business Process Owner/Team Lead/Power User Developer Development Consultant Program/Project Manager Solution Architect Technology Consultant Overview This course will prepare you to: Understand the SAP Cloud Solution Understand the SAP Cloud Strategy Understand Java Development Understand development in SAP Cloud Classify and use the various Cloud Platform services Understand the various CP Services Explore the Internet of things Get an overview of SAP Cloud Platform, integration Service Understand Extensions of SAP Cloud Solutions This course will introduce and inform you about the vast potential of SAP Cloud Platform with hands-on exercises to dive into this open platform. SAP Cloud Platform, Introduction Introduce SAP Cloud Platform (SAP CP) Explain Landscape Architecture-Relevant Terms Learn about typical Use cases Explore What is in it: Product Capabilities and Services Platform Concepts Understand Basic Platform Concepts Explore Datacenters Understand Security Digital Transformation - Java Development Introduce Digital Transformation, Java Development Explore 12 Factor Microservices Use the Supported Java Development Environment Explain Supported Java Programming Models by CF Operate Java Applications on SAP Cloud Platform NEO Digital Transformation ? SAP HANA Development Understand SAP HANA Development Understand the SAP HANA XSA Development on CF Digital Transformation ? HTML5/SAPUI5/Fiori Development Introduce HTML5, SAPUI5, and Fiori Development Use SAP UI5 Use SAP Fiori Agile Business ? Extend Application Introduce Agile Business Understand the Application Frontend x-tend the Application: Backend Explore SAP Cloud Platform Data and Storage Services Enterprise Optimization ? Integration Services Introduce Enterprise Optimization, Integration Services Explore Available Integration Services Enterprise Optimization ? Process Integration Introduce SAP Cloud Platform, Integration Service Implement iFlows Enterprise Optimization ? API Explain API Management Build and Publish APIs Internet of Things Services (IoT) Explore the Internet of Things (IoT) Other Interesting Services and Features Explain SAP Cloud Platform SaaS Extensions Explore SAP Cloud Platform Business Services Explain Cloud Platform Data and Storage Understand SAP Cloud Platform Security

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders engaged in improving the delivery of products and services that meet user needs through the use of Microsoft SharePoint; Anyone who wants to improve their Business Analysis skills; Project stakeholders concerned with SharePoint requirements. Overview Plan, manage and close requirements for a project in reduced time using good business analysis practices Minimize project uncertainty and risk by applying good techniques Ensure your project delivers required functionality and adds value to the business Create an environment of self-management for your team that will be able to continuously align the delivered product or services with desired business needs, easily adapting to changing requirements throughout the process. Requirements can change frequently during a SharePoint project, and therefore projects need a streamlined, flexible approach to requirements change management. SharePoint professionals want to develop systems and services which are both high-quality and high-value, and the easiest way to achieve this is to implement the highest priority requirements first. This enables the projects to maximize value for their stakeholders. Introduction ? Roles involved in a SharePoint project The opportunities and challenges of a SharePoint project The business analysis process BA role vs. project manager role BA / PM competencies Case Study Exercise Understanding SharePoint Requirements Business, User, Functional, Quality-of-service and implementation requirements Requirements vs. specifications Requirements vs. business rules Risk management and risk response strategies Analyzing requirements Characteristics of effective requirements Case Study Exercise SharePoint Requirements Modeling Identify high level scope Identify initial requirements stack Identify an architectural vision Plan your iteration Iteration modeling Model storming Test driven development Case Study Exercise The Change Management Process Managing the Solution Scope and Requirements Capturing the Requirements Traceability Maintaining the Requirements for re-use Managing Requirements Conflicts Preparing the Requirements Package Building the Requirements communications plan Case Study Exercise Assessing & Validating Requirements Validating and verifying SharePoint Requirements Creating a master test plan Create test scenarios and test cases Case Study Exercise Additional Information Useful books and links on managing requirements and projects for SharePoint initiatives

Duration 2 Days 12 CPD hours This course is intended for Account manager Deployment engineer Deployment project manager Sales engineer Overview After taking this course, you should be able to: Describe CCE flows and processes required to support and troubleshoot the PCCE deployment Introduce the many diagnostic tools available to the engineer responsible for troubleshooting a PCCE environment Apply troubleshooting tools and techniques to address issues with CCE Certificates, Cisco Finesse, and PCCE Deployment The Troubleshooting Cisco Contact Center Enterprise (CCET) v1.0 course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco© PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues CCE Flows and Process Review Troubleshooting and Support Methodology PCCE Component Review PCCE Call Flow Review CCE Diagnostic Tools Diagnostic Framework Suite Run Analysis Manager Run Unified System Command-Line Interface (CLI) Troubleshooting CCE Troubleshoot Certificates Troubleshoot Cisco Finesse Troubleshoot a PCCE Deployment Additional course details: Nexus Humans Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Troubleshooting Cisco Contact Center Enterprise v1.0 (CCET) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Security professionals. This module is intended for everyone who is involved in the implementation, evaluation and reporting of an information security program, such as an Information Security Manager (ISM), Information Security Officer (ISO) or a Line Manager, Process Manager or Project Manager with security responsibilities. Basic knowledge of Information Security is recommended, for instance through the EXIN Information Security Foundation based on ISO/IEC 27001 certification. Overview The module Information Security Management Professional based on ISO/IEC 27001 (ISMP.EN) tests understanding of the organizational and managerial aspects of information security.The subjects of this module are: Information security perspectives: business, customer, service provider/supplier Risk Management: analysis, controls, remaining risks Information security controls: organizational, technical, physical. Information security is the preservation of confidentiality, integrity and availability of information (ISO/IEC 27000 definition). Information security is gaining importance in the Information Technology (IT) world. Globalization of the economy is leading to an ever-increasing exchange of information between organizations (their staff, customers and suppliers) and an explosion in the use of networked computers and computing devices. The core activities of many companies completely rely on IT. Enterprise resource planning (ERP) management systems, the control systems that govern how a building runs or a manufacturing machine functions, day-to-day communications - everything - runs on computers. The vast majority of information - the most valuable commodity in the world - passes through IT. Information is crucial for the continuity and proper functioning of both individual organizations and the economies they fuel; this information must be protected against access by unauthorized people, protected against accidental or malicious modification or destruction and must be available when it is needed. Companies and individual users of technology are also beginning to understand how important security is and are beginning to make choices based on the security of the technology or service. Information Security Perspectives The candidate understands the business interest of information security The canidate understands the customer perspective on governance The candidate understands the supplierïs responsibilities in security assurance Risk Mangement The candidate understands the principles of risk management The candidate knows how to control risks The candidate knows how to deal with remaining risks Information Security Controls The candidate has knowledge of organizational controls The candidate has knowledge of technical controls The candidate has knowledge of physical, employment-related and continuity controls