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3305 Project Management courses

PRINCE2 Agile® Foundation

By Career Smarter

PRINCE2 Agile® Foundation, a comprehensive program integrating PRINCE2 with agile methodologies. Learn foundational principles for successful project management, combining flexibility and structure. About this course £696.00 16 lessons Accredited training Certificate of completion included Exam inlcuded Course curriculum IntroductionIntroduction Module 1Lesson - Understand Key Concepts Relating to Projects & PRINCE2Test Your Knowledge Quiz Module 2Lesson - Understand Key Concepts Relating to Projects and PRINCE2 AgileTest Your Knowledge Quiz Module 3Lesson - Understand how PRINCE2 Principles, Themes, Processes and Management Products are Tailored and/or Applied in an Agile ContextTest Your Knowledge Quiz Module 4Lesson - Understand the Agile Ways of Working, Key Terms and TechniquesTest Your Knowledge Quiz Module 5 Lesson - Understand the Focus Areas in an Agile Context Test Your Knowledge Quiz The PRINCE2 Agile® courses on this page are offered by ITonlinelearning ATO/Affiliate of AXELOS Limited. PRINCE2 Agile® is a registered trademark of AXELOS Limited. All rights reserved.

PRINCE2 Agile® Foundation
Delivered Online On Demand3 hours
£696

Productivity Bundle

By OnlinePMCourses

Project Management Template Kit and Checklists

Productivity Bundle
Delivered Online On Demand
£25

Complete Agile Scrum Master Fundamentals Training

4.7(26)

By Academy for Health and Fitness

***24 Hour Limited Time Flash Sale*** Complete Agile Scrum Master Fundamentals Course Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive The Complete Agile Scrum Master Fundamentals Course Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our The Complete Agile Scrum Master Fundamentals Course bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in The Complete Agile Scrum Master Fundamentals Course Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this The Complete Agile Scrum Master Fundamentals Course Career Bundle: Course 01: Complete Agile Scrum Master Course 02: Complete Scrum Agile Training Course 03: Project Management Training Course 04: Practical Project Management Course 05: Lean Six Sigma White Belt course Course 06: Six Sigma Green Belt Diploma Course 07: Six Sigma Black Belt - Advance Diploma Course 08: Diploma in Lean Process and Six Sigma at QLS Level 5 Course 09: SAP S4HANA Controlling - Cost Center Accounting Course 10: Process Improvement Course 11: Process Mapping: Toolkit Course 12: RCA: Root Cause Analysis Course 13: Quality Management and Strategic Training - ISO 9001 Course 14: Team Management Course 15: Organisational Behaviour, HR and Leadership Course 16: Change Management Course 17: People Management Diploma Course 18: Strategic Business Management - Online Diploma Course Course 19: Financial Management Course 20: CSR Policies & Supply Chain Management Course 21: Introduction to Manufacturing Accounting: Project Costing Course 22: Cost Control & Project Scheduling Course 23: Diploma in Business Analysis Course 24: Business Performance Management Course 25: Basic Business Finance Course 26: Financial Analysis Course 27: Financial Statement Analysis Masterclass Course 28: Industrial and Organisational Psychology Course 29: Dealing with Conflict at Work Course 30: Meeting Management Online With The Complete Agile Scrum Master Fundamentals Course, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Learning Outcomes of Agile Scrum Master Fundamentals Gain a deep understanding of Agile Scrum principles, frameworks, and practices. Master effective project management methodologies to deliver successful projects. Develop strong business analysis skills to understand business needs and gather requirements. Learn strategies for managing organizational change and addressing resistance. Develop your leadership skills to inspire and motivate teams. Apply Lean Six Sigma principles to improve process efficiency and quality. Don't let this opportunity pass you by. Enrol in The Complete Agile Scrum Master Fundamentals Course today and take the first step towards achieving your goals and dreams. Why Prefer this Course? Get a Free CPD Accredited Certificate upon completion of the Complete Agile Scrum Master Fundamentals course Get a Free Student ID Card with this Complete Agile Scrum Master Fundamentals training program (£10 postal charge will be applicable for international delivery) The Complete Agile Scrum Master Fundamentals course is Affordable and Simple to understand Get Lifetime Access to the Complete Agile Scrum Master Fundamentals course materials The Complete Agile Scrum Master Fundamentals training program comes with 24/7 Tutor Support Start your learning journey straight away with our Complete Agile Scrum Master Fundamentals Course Training! The "Complete Agile Scrum Master Fundamentals Course" is designed to thoroughly immerse learners in the core principles of Agile and Scrum methodologies, alongside essential Lean Six Sigma techniques. This foundational knowledge is crucial for anyone looking to streamline project processes and enhance productivity across various industries. By understanding these methodologies, learners will be well-prepared to apply these principles and significantly boosting their efficiency and effectiveness in project management roles. This course also offers extensive training in Project Management and Financial Management, tailored for a diverse range of professional environments. Participants will gain insights that are directly applicable to their daily work, enhancing their capability to manage budgets, resources, and team dynamics effectively. This makes the course an invaluable resource for those aiming to elevate their professional standing and proficiency in high-stakes management tasks. Moreover, by pursuing this comprehensive course, learners can achieve recognised certifications in Agile Scrum and Six Sigma, marking their expertise and commitment to continuous professional development. The Strategic Planning, Change Management, and Leadership Skills developed through this course will empower individuals to lead their teams with confidence and adaptability. Additionally, the focus on Quality Management and Effective Communication will refine their ability to oversee complex projects and resolve workplace conflicts efficiently, making them indispensable assets in their organisations. Curriculum Breakdown of Complete Agile Scrum Master Fundamentals Course Module 01: Objectives and Targets Module 02: From the Traditional Development Model to Agile Module 03: What's New! Module 04: Bonus: Full eBook of the Course! Module 05: Scrum Module 06: The Scrum Team Module 07: Scrum Events Module 08: Scrum Artefacts Module 09: Scaling Scrum Module 10: Scrum in Practice Module 11: Agile Requirements Module 12: Estimation Techniques Module 13: Agile Metrics Module 14: PSM1 Certification Preparation Guidelines, Tips & Tricks Certification You have to complete the assignment given at the end of the Complete Agile Scrum Master Fundamentals Course. After passing the Complete Agile Scrum Master Fundamentals Course exam, You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*30 = £260) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This The Complete Agile Scrum Master Fundamentals Course is ideal for: Students seeking mastery in The Complete Agile Scrum Master Fundamentals Course Professionals seeking to enhance The Complete Agile Scrum Master Fundamentals Course skills Individuals looking for a Complete Agile Scrum Master Fundamentals Course-related career. Anyone passionate about The Complete Agile Scrum Master Fundamentals Course Requirements This Complete Agile Scrum Master Fundamentals Course doesn't require prior experience and is suitable for diverse learners. Career path This Complete Agile Scrum Master Fundamentals Course bundle will allow you to kickstart or take your career in the related sector to the next stage. Agile Coach: $100,000 - $160,000 Scrum Master: $85,000 - $135,000 Six Sigma Consultant: $77,000 - $117,000 Project Manager: $75,000 - $125,000 Financial Analyst: $55,000 - $85,000 Business Analyst: $65,000 - $100,000 Certificates CPD Accredited Digital certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

Complete Agile Scrum Master Fundamentals Training
Delivered Online On Demand6 days
£209

55301 Mastering Microsoft Project 2019

By Nexus Human

Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2019. Overview Understand the discipline of project management as it applies to using Microsoft Project 2019. Create a Work Breakdown Structure. Identify Task Types & Relationships. Define Resources within Project. Make Work Package Estimates. Create an Initial Schedule. Create a Resource Leveled Schedule. Create Projects from templates, Excel files. Create Global templates. Create formulas and graphical indicators. The steps to record a macro. Format Output and Print Reports. Integrate Multiple Projects. Set up a Project with a Calendar, Start date, and scheduling method. Understand Manually Schedule vs. Auto Schedule. Manage multiple projects. Be able to create a master project list with shared resources. This three-day instructor-led course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft Project. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. 1 - Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2019. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Learn new accessibility features in Project 2 - A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. 3 - Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. 4 - Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. 5 - Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. 6 - Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. 7 - Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. 8 - Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. 9 - Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. 10 - Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been overallocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. 11 - Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Learn how to Reschedule Work Learn how to inactivate tasks Learn how to synch projects to SharePoint 12 - Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats 13 - Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. 14 - Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to record a Macro.

55301 Mastering Microsoft Project 2019
Delivered OnlineFlexible Dates
Price on Enquiry

Microsoft Planner

By iStudy UK

Microsoft Planner a latest planning and project management application that allows you to be more productive in preparing projects. By enrolling in this Microsoft Planner course, you'll learn how to get your tasks performed in the Planner. You'll explore how to create new plans, set due dates, update a project's status and share files with your team members. Besides, learn how to work more efficiently and stay focused on what's more valuable by using MS Planner for your following project. This comprehensive course also includes: Assemble and assign tasks Sharing files Classifying tasks into a bucket Adding the task to files Flagging tasks with labels Updating a task's status Viewing progress on a file Using chats to view progress Communicating and collaborating with other users What Will I Learn? Get an Understanding of Planner Add and Edit Tasks Create a New Plan Work with Members in Planner Requirements Basic computer skills would be helpful Introduction Introduction 00:03:00 Working with Planner Overview of Planner 00:06:00 Creating a New Plan 00:04:00 Using Boards and Buckets 00:04:00 Working with Tasks 00:05:00 Working with Members 00:05:00 Using Notifications 00:05:00 Changing Views 00:07:00 Conclusion Course Recap 00:02:00 Course Certification

Microsoft Planner
Delivered Online On Demand41 minutes
£25

2year Masters program with Experience certificate and Chartered Engineering status

By JP Jacobs International University

Mep Design Engineering

2year Masters program with Experience certificate and Chartered Engineering status
Delivered Online
£3,000

Project Risk Management - CPD Certified

4.7(26)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that, according to a recent APM study, UK-based organisations lose an average of £11.1 billion annually due to poor project management, with 60% of projects failing to meet their goals due to poor risk management? This highlights the importance of skilled project managers who can effectively navigate challenges and ensure project success. Are you ready to develop those skills and take your career to the next level? Our Project Risk Management bundle addresses this issue by helping develop skilled project managers who can effectively plan, execute, and control projects while proactively identifying and addressing potential risks. You'll master the core principles of project planning, execution, and control. Learn how to identify and assess risks before they derail your progress. Develop strong leadership and communication skills to keep your team motivated and on track. Discover effective operations management techniques to streamline processes and optimize resources. This Project Risk Management Bundle Contains 5 of Our Premium Courses for One Discounted Price: Course 01: Project Risk Management Course 02: Leadership & Management Course 03: Operations Management Course 04: Decision Making in High Stress Situation By investing in this Project Risk Management bundle, learners will not only enhance their employability but also open doors to new career opportunities in a wide range of industries. So enrol now and embark on a journey of professional development with our Project Risk Management bundle. Learning Outcomes of Project Risk Management: Gain proficiency in managing diverse and complex projects effectively. Understand and mitigate compliance risks in organisational contexts. Develop strong leadership qualities and management skills. Enhance abilities to make decisions in high-pressure situations. Learn to optimize operations and improve organizational efficiency. Acquire skills for comprehensive risk assessment in various scenarios. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Project Risk Management Get a free student ID card with Project Risk Management Training program (£10 postal charge will be applicable for international delivery) The Project Risk Management is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Project Risk Management course materials The Project Risk Management comes with 24/7 tutor support Start your learning journey straightaway! Course Curriculum of Project Risk Management Project Risk Management Introduction to Project Risk Management The Risk Management Process Plan Risk Management Process Identify Risks Process Qualitative Risk Analisys Quantitative Risk Analysis Plan Risk Responses Implement Risk Responses Monitor Risks Risk Governance How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Project Risk Management Bundle is ideal for: Project Managers Risk Analysts Team Leaders Operations Executives Business Consultants Aspiring Managers Requirements You will not need any prior background or expertise in this Project Risk Management bundle. Career path This Project Risk Management bundle will allow you to kickstart or take your career to the next stage in the related sector such as: Project Lead Risk Manager Team Director Operations Head Business Analyst Management Consultant Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Project Risk Management - CPD Certified
Delivered Online On Demand23 hours
£15.99 to £25

PRINCE2­® Foundation

By Career Smarter

The PRINCE2 Foundation Level certification introduces the PRINCE2 method and aims to confirm that you know and understand the PRINCE2 method well enough to be able to work effectively with, or as a member of, a project management team. About this course £495.00 56 lessons Accredited training Certificate of completion included Exam included Course curriculum IntroductionCourse IntroductionAbout Your Instructor PRINCE2 Tutor Bot Course GuideCourse Syllabus Module 1Structural Overview of PRINCE2Test Your Knowledge Quiz Module 2PRINCE2 OverviewTest Your Knowledge Quiz Module 3PRINCE2 PrinciplesTest Your Knowledge Quiz Module 4PRINCE2 Process Model WalkthroughTest Your Knowledge Quiz Module 5Organisation Theme Test Your Knowledge Quiz The PRINCE2® courses on this page are offered by ITonlinelearning ATO/Affiliate of AXELOS Limited. PRINCE2® is a registered trademark of AXELOS Limited. All rights reserved.

PRINCE2­® Foundation
Delivered Online On Demand3 hours
£495

Professional Certificate Course in Scrum Roles Events and Artifacts in London 2024

4.9(261)

By Metropolitan School of Business & Management UK

This Professional Certificate Course in Scrum Roles, Events, and Artifacts offers a comprehensive understanding of the Scrum framework. Learn to navigate key components, manage user stories, and conduct effective sprint planning and reviews. Gain insights into Scrum Master and Product Owner roles, address common challenges, and explore Scrum's applicability across diverse project types. Additionally, delve into "Agile Project Management with Kanban," discovering Kanban's framework, visualizing work, managing flow, and implementing continuous improvement strategies. After the successful completion of the course, you will be able to learn about the following, Understand the Scrum framework and its key components, including sprints, product backlog, and daily standup meetings. Learn how to create and prioritize user stories and plan sprints. Understand the role of the Scrum Master in facilitating the Scrum process and removing obstacles. Understand the role of the Product Owner in managing the product backlog and ensuring stakeholder needs are met. Learn how to conduct effective sprint planning, sprint reviews, and retrospectives. Identify common challenges in implementing Scrum and strategies for addressing them. Understand how Scrum can be used in different types of projects, such as software development and marketing campaigns. Agile Project Management with Kanban": Understand the Kanban framework and how it differs from Scrum. Learn how to visualize and manage work using a Kanban board. Identify different types of work items and how to prioritize them using Kanban. Understand the importance of limiting work in progress and how to implement pull-based workflow. Learn how to manage flow and identify bottlenecks using Kanban metrics. Understand how to continuously improve the Kanban process through regular review and adaptation. Identify common challenges in implementing Kanban and strategies for addressing them. Understand how Kanban can be used in different types of projects, such as software development and service delivery.     This Professional Certificate Course in Scrum Roles, Events, and Artifacts provides a comprehensive grasp of the Scrum framework. Explore key components, including sprints and product backlog, and master user story creation and sprint planning. Gain insights into Scrum Master and Product Owner roles, and enhance skills in facilitating Scrum processes. Learn to conduct effective sprint events and address common implementation challenges. Additionally, delve into "Agile Project Management with Kanban," understanding the Kanban framework, visualizing work, and implementing pull-based workflows for continuous improvement in various project contexts. This Professional Certificate Course in Scrum Roles, Events, and Artifacts provides a comprehensive understanding of Scrum framework components. Learn to plan and execute sprints, prioritize user stories, and explore the vital roles of Scrum Master and Product Owner. Master effective sprint planning, reviews, and retrospectives, while addressing common Scrum implementation challenges. Additionally, gain insights into applying Scrum across various projects and explore Agile Project Management with Kanban, understanding its framework, visualization techniques, and continuous improvement strategies. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Scrum Roles, Events and Artifacts Self-paced pre-recorded learning content on this topic. Scrum Roles, Events And Artifacts Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Project Managers Scrum Masters Product Owners Agile Practitioners Team Leads Business Analysts Software Developers Marketing Professionals Service Delivery Managers IT Professionals Those Seeking Scrum Knowledge Project Team Members Individuals in Agile Environments Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Professional Certificate Course in Scrum Roles Events and Artifacts in London 2024
Delivered Online On Demand14 days
£33

Communication Skills in Health and Social Care

5.0(10)

By Apex Learning

Overview This comprehensive course on Project Management will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Project Management  comes with accredited certification from CPD, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast-track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Project Management. It is available to all students, of all academic backgrounds. Requirements Our Project Management is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Learning this new skill will help you to advance in your career. It will diversify your job options and help you develop new techniques to keep up with the fast-changing world. This skillset will help you to- Open doors of opportunities Increase your adaptability Keep you relevant Boost confidence And much more! Course Curriculum 12 sections • 12 lectures • 05:33:00 total length •Module 1: Introduction to Health and Social Care: 00:19:00 •Module 2: Communication and its Relevance: 00:42:00 •Module 3: Importance of Communication in Healthcare: 00:33:00 •Module 4: Professional Communication and Behaviour: 00:19:00 •Module 5: Interviewing Techniques: 00:32:00 •Module 06: Adapting Communication to a Patient's Ability to Understand: 00:19:00 •Module 7: Confidentiality in a Medical Environment: 00:17:00 •Module 8: Human Body Vocabulary with Pictures: 00:47:00 •Module 9: Equipment, Instruments and Lab Tests: 00:19:00 •Module 10: Legal aspects and Ethics: 00:22:00 •Module 11: Medical Jargon and Terminology: 00:28:00 •Module 12: Acronyms and Abbreviation: 00:36:00

Communication Skills in Health and Social Care
Delivered Online On Demand5 hours 33 minutes
£12