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Manage Expectations Before They Manage You! Manage Expectations Before They Manage You! The first rule of managing expectations is to know what they are. Since many expectations are unvoiced (and sometimes not even known by those with the expectations!) the project manager may find that the otherwise successful results of a project fail because someone's expectations were not met. This session presents techniques for exposing and managing those unvoiced and deadly expectations. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Description: Social Media Marketing refers to the system of gaining traffic or attraction through social media. The Social Media Strategist Skills Training - Complete Video Course includes all the required information that you need to do for Social Media Marketing. In the course, you will learn the rise of social media, conducting and auditing market analysis, setting goals and selecting platforms, creating the social media policy and integrating marketing strategies. You will also know how to develop compelling content, popular platforms, and the ways of launching successful campaigns, the procedures of managing the community, customer service, and measuring, the system of analyzing and reporting. The course starts with analyzing the market and auditing social media. After these initial explanations, the course will help you to set goals and selecting platforms for social media marketing. Next, the course teaches the ways of creating social media policy and integrating marketing strategies. Finally, the course will help you to create an effective social media campaigns and the methods of promoting the campaign. Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Social Media Strategist Skills Training - Complete Video Course is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Social Media Strategist Skills Training - Complete Video Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. The Rise of Social Media What is Social Media FREE 00:18:00 The Growth of Social Media 00:10:00 Conducting Market Analysis Conducting Market Analysis 00:16:00 Auditing Social Media Auditing Social Media 00:26:00 Setting Goals and Selecting Platforms Corporate Culture and Social Media 00:12:00 Social Media Goals vs. Business Goals 00:10:00 Types of Social Media Platforms 00:08:00 Creating the Social Media Policy The Social Media Policy 00:40:00 Creative Commons 00:21:00 Integrating Marketing Strategies Brand Marketing 00:27:00 Keyword Selection 00:17:00 Developing Effective Content Content Marketing on Social Media 00:26:00 Content Development 00:23:00 Understanding the Popular Platforms Understanding the Popular Platforms 03:34:00 Launching Successful Campaigns Traditional Website Advertising 00:37:00 Social Media Documentation and Schedules 00:29:00 Project Management Software 00:39:00 Managing the Community The Community Manager Role 00:26:00 Importance of Voice Consistency 00:30:00 Providing Customer Service Organizational Customer Servicen 00:28:00 Social Media Triage 00:14:00 Online versus Personal Interactions 00:26:00 Measuring, Analyzing and Reporting Social Media Analytics 00:27:00 Goal Value 00:43:00 The Social Media Strategist Career The Social Media Strategist Career 00:21:00 Mock Exam Mock Exam- Social Media Strategist Skills Training - Complete Video Course 00:20:00 Final Exam Final Exam- Social Media Strategist Skills Training - Complete Video Course 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview: The demand for User Experience (UX) and User Interface (UI) designers is skyrocketing. Our Advanced Diploma in User Experience UI/UX Design is a comprehensive program that equips you with the knowledge and skills to craft seamless and user-centric designs that leave a lasting impact.Through a series of thoughtfully designed modules, learners will not only gain an understanding of UX/UI but also the dynamics of the Web Industry, Graphic Design implications, and the intricate details of UX Design, followed by an extensive dive into UI Design and Optimization techniques. Ultimately, the course incorporates a holistic understanding of the Careers in UX/UI, empowering students to venture confidently into this promising field.Enrol in this Advanced Diploma in User Experience UI/UX Design course today and start your journey to a successful career in UX or UI design! Key Features of the Course: CPD Certification 24/7 Learning Assistance Interesting Learning Materials Who is This Course For? This Advanced Diploma in User Experience UI/UX Design course is ideal for aspiring UX/UI designers, web developers, graphic designers, product managers, and professionals looking to enhance their design skills. Whether you are a beginner or have some experience in design, this course will help you develop a solid foundation and master the intricacies of UX/UI design. What You Will Learn: In the first part of the Advanced Diploma in User Experience UI/UX Design course, you will dive into the fundamentals, including the difference between UX and UI, the roles and responsibilities of designers in a team, and an overview of the web development process. You will also explore the psychology of colour, working with fonts and icons, and the essential tools and techniques used in graphic design. Moving forward, you will uncover the core principles of UX design, learn how to analyse user profiles, identify pain points, and create user personas. You will gain insights into customer journeys, sales funnels, and the principles of influence. Through hands-on projects, you will develop skills in creating storyboards, mood boards, and information architecture. In the latter part of the course, you will focus on wireframing, prototyping, and testing, ensuring your designs are user-friendly and intuitive. You will learn about usability reports, the "Above the Fold" rule, and optimisation using analytics and heat maps. The course also provides valuable guidance on launching a UX/UI design career, including freelancing, personal branding, and building a professional website. Why Enrol in This Course: Join thousands of satisfied learners who highly rated this Advanced Diploma in User Experience UI/UX Design course for its comprehensive curriculum and effective approach. Benefit from up-to-date industry insights and the latest design trends, ensuring you stay ahead of the curve. UX/UI design is one of the fastest-growing fields, offering abundant job opportunities and career growth potential. Develop your design thinking and problem-solving skills, unleashing your creative potential to craft extraordinary user experiences. Requirements: Enrolling in this Advanced Diploma in User Experience UI/UX Design course requires a basic understanding of design concepts and access to a computer with an internet connection. No prior coding or design experience is required. Career Path: Upon completing this Advanced Diploma in User Experience UI/UX Design course, you will be well-prepared for a range of exciting career opportunities, including: UX/UI Designer (£35,000 - £55,000 per annum) Web Developer (£30,000 - £45,000 per annum) Graphic Designer (£25,000 - £40,000 per annum) Product Manager (£40,000 - £70,000 per annum) UX Researcher (£35,000 - £50,000 per annum) Interaction Designer (£35,000 - £60,000 per annum) User Experience Architect (£45,000 - £75,000 per annum) Certification: Upon completing the Advanced Diploma in User Experience UI/UX Design course, you will receive a CPD certificate, widely recognised as a mark of excellence in the professional development of individuals. Enrol today and join the ranks of successful designers who have harnessed the power of user-centric design to create remarkable digital experiences. Course Curriculum 9 sections • 112 lectures • 12:52:00 total length •Learn UX/UI Course Overview: 00:05:00 •Section Overview: 00:04:00 •UX vs UI: 00:04:00 •UX/UI Designer Marketplace: 00:05:00 •Overview of UX Roles: 00:06:00 •Web Industry Section Overview: 00:03:00 •The Phases of Web Development: 00:13:00 •Designer Responsibilities (working in a team): 00:09:00 •Roles & Descriptions (working in a team): 00:05:00 •Agile Approach To Project Management: 00:12:00 •Scrum - Flexible Framework: 00:06:00 •Project Management Apps: 00:13:00 •XD Lesson - Introduction: 00:13:00 •Graphic Design Section Overview: 00:02:00 •The Psychology of Color: 00:13:00 •Color Wheel & Color Schemes: 00:06:00 •Working with Fonts: 00:10:00 •Working With Icons: 00:04:00 •XD Lesson - Tools, Object Manipulation and Components: 00:13:00 •XD Lesson - Font Styles and Artboard Settings: 00:07:00 •Graphic Design Software Tools: 00:03:00 •Adobe XD lesson 4 - Icons & Vector Graphics: 00:14:00 •UX Design Section Overview: 00:04:00 •What is User Experience Design? (UX): 00:09:00 •UX Design Process: 00:03:00 •The UX Analysis Process: 00:08:00 •Working with User Profiles: 00:03:00 •Understanding User Pain Points: 00:03:00 •XD Lesson 5 Class Project: Сompetitive Analysis: 00:10:00 •Developing a Persona Part 1: 00:05:00 •Developing a Persona Part 2: 00:05:00 •Customer Journey: 00:04:00 •Customer Journey vs Sales Funnel: 00:04:00 •3 Phases of a Sales Funnel: 00:07:00 •4 Stages of a Sales Funnel: 00:06:00 •Macro/Micro Conversions: 00:05:00 •Stages of Market Sophistication: 00:06:00 •Lead Generation Funnel: 00:06:00 •Digital Product Sales Funnel: 00:05:00 •7 Principles of Influence: 00:12:00 •Age Based Influence Triggers: 00:06:00 •Gender Influence Triggers: 00:06:00 •Interest Based Marketing: 00:04:00 •Understanding User Flow: 00:08:00 •XD Lesson 6 Class Project: Userflow - Your first UX deliverable: 00:07:00 •Working with Story Boards: 00:05:00 •XD Lesson 7 Class Project: Crafting a Story board: 00:09:00 •Working with Moodboards: 00:04:00 •XD Lesson 8 Class Project: Creating Moodboard: 00:11:00 •Sitemap & Information Architecture: 00:07:00 •XD Lesson - Class Project: App Architecture: 00:09:00 •Low and Hi Fidelity Wireframes: 00:03:00 •XD Lesson - Class Project: Login Screen Wireframe Using Material Design: 00:08:00 •Working with Prototypes: 00:04:00 •XD Lesson - Class Project: Home Screen Wireframe and Linking: 00:07:00 •XD Lesson - Class Project: Adding Interaction to Wireframes: 00:10:00 •Testing and Evaluating: 00:11:00 •UX Deliverables: 00:03:00 •UX Design Conclusion: 00:01:00 •UI Design Section Overview: 00:03:00 •UI Design Overview: 00:03:00 •Types of Interfaces: 00:10:00 •Landing Pages Overview: 00:10:00 •XD Lesson - Using Grids in XD: 00:08:00 •XD Lesson - Single Card design: 00:13:00 •UI Controls: 00:07:00 •UI Components: 00:12:00 •Navigational Components: 00:12:00 •Header Design Overview: 00:07:00 •XD Lesson - Mobile & Desktop: Header Design: 00:10:00 •XD Lesson - Mobile & Desktop: Dropdown Design: 00:06:00 •Common Layouts Overview: 00:08:00 •XD Lesson - Common Layouts: 00:07:00 •Mobile & Desktop Footer Design Overview: 00:07:00 •XD Lesson - Mobile & Desktop: Footer Design: 00:06:00 •Mobile & Desktop Button Design Overview: 00:05:00 •XD Lesson - Mobile & Desktop: Button Design: 00:10:00 •XD Lesson - Mobile & Desktop: Input Design: 00:07:00 •Mobile & Desktop Filter Search Bar Design Overview: 00:06:00 •Adobe XD Lesson - Mobile & Desktop: Filter Design: 00:07:00 •Adobe XD Lesson - Mobile & Desktop: Search Design: 00:03:00 •UI Kit Overview: 00:05:00 •Adobe XD Lesson - Desktop and Mobile: UI Kit: 00:06:00 •Microinteractions Overview: 00:05:00 •Adobe XD lesson - Microinteractions: 00:07:00 •Optimization Section Overview: 00:02:00 •Feedback Review & Getting Referrals: 00:04:00 •'Above the Fold' Rule: 00:04:00 •Adobe XD lesson - Designing a Powerful Above the Fold: 00:08:00 •Using Analytics For Optimization: 00:05:00 •Heat Maps & Element Placements: 00:04:00 •Crafting A Usability Report Overview: 00:08:00 •Adobe XD lesson - Crafting Reports in XD: 00:20:00 •Careers in UX/UI Section Overview: 00:06:00 •Your Daily Productivity Hub: 00:14:00 •How To Start Freelancing: 00:08:00 •Client Consulting: 00:04:00 •Building a Brand: 00:10:00 •Personal Branding: 00:06:00 •The Importance of Having a Website: 00:08:00 •Creating a Logo: 00:05:00 •Step by Step Website Setup: 00:17:00 •UI Templates: 00:06:00 •Logo Templates: 00:04:00 •Creating a Business Email: 00:06:00 •Networking Do's and Don'ts: 00:04:00 •Top Freelance Websites: 00:10:00 •UX/UI Project Scope Questions: 00:10:00 •Laser Focus & Productivity Tools: 00:06:00 •The Places to Find UX Jobs: 00:05:00 •Resources - Advanced Diploma in User Experience UI/UX Design: 00:00:00 •Assignment - Advanced Diploma in User Experience UI/UX Design: 00:00:00

Description Do you want to be an effective manager? Do you want to know some special tactics that make you more influential than any others? Learn the MS Project 2016 Advanced and become an effective manager along with your personal development. Microsoft Project 2016 is such an app that every project manager must know about it. The MS Project 2016 Advanced course designed in such a way that students can easily be informed about update task, split tasks, and timing of project work knowing the movement and setting of new baseline. The course also teaches the students how to create project reports, prepare custom report, handle the visual report providing them the knowledge with the use of content organization, comparative project version, reviewing the default options and enabling them to work with sub-project. Assessment: This course does not involve any MCQ test. Students need to answer assignment questions to complete the course, the answers will be in the form of written work in pdf or word. Students can write the answers in their own time. Once the answers are submitted, the instructor will check and assess the work. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? MS Project 2016 Advanced is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our MS Project 2016 Advanced is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:01:00 Updating Task Information Updating Task Completion 00:04:00 Updating Tasks Using the Tracking Table 00:04:00 Updating Task Cost and Work 00:02:00 Splitting Tasks 00:04:00 Rescheduling Project Work 00:03:00 Moving a Project 00:02:00 Setting a New Baseline 00:02:00 Setting an Interim Plan 00:02:00 Monitoring a Project Using the Variance Table 00:03:00 Displaying Progress Lines 00:03:00 Editing Table Fields 00:06:00 Creating New Fields 00:04:00 Creating Custom Tables 00:06:00 Creating a Single View 00:03:00 Creating a Combination View 00:03:00 Sorting Project Information 00:03:00 Filtering Project Information 00:05:00 Grouping Project Information 00:03:00 Highlighting Project Information 00:03:00 Working with Project Reports Viewing Premade Reports 00:03:00 Building Custom Reports 00:06:00 Viewing Visual Reports 00:03:00 Creating a Visual Report Template 00:06:00 Working with Other Projects Setting Default Options 00:03:00 Saving a Project Template 00:04:00 Using the Content Organizer 00:04:00 Comparing Project Versions 00:03:00 Working with Subprojects 00:02:00 Conclusion Course Recap 00:01:00 Resources Resources - MS Project 2016 Advanced 00:00:00 Order Your Certificates and Transcripts Order Your Certificates and Transcripts 00:00:00

PMO 2030 - What the World's Leading PMO's are Doing to Survive and Thrive Do you know what the best PMOs in the world have in common? What world-class PMO leaders see as the most valuable trends? What makes PMOs effectively recognized by their executives? What the critical factors are for a PMO to generate value for the organization? PMOs have evolved significantly in recent years, but recent challenges on a global scale have reinvented them. A new era of value creation has begun for PMOs - the truth is that doing a technically perfect job is no longer enough for a PMO to survive and thrive. In this session, Americo Pinto will answer the above questions and share valuable insights from the experience of dozens of PMOs, which have had their value recognized at the PMO Global Awards, the most prestigious award for PMOs and PMO Leaders in the world. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. What You Will Learn: Find out the most effective way to make a PMO generate value. Know more about what world-class PMOs are doing to stay relevant. Understand why mature PMOs can also fail miserably. Gain insight about the changing era that PMOs around the world - including yours - are going through.

IT User Skills Level 2 - CPD Certified Essential IT Skills Level 2 | IT Support Technician Training | Internet of Things Hacking | Learning Computers and Internet Level 2 | Building Your Own Computer | Electronic & Electrical Devices Maintenance | Cyber Security Incident Handling and Incident Response | GDPR Data Protection and much more... Did you know that 95% of jobs require some level of IT skills? And with the rapid advancement of technology, these skills are becoming more and more crucial in the job market. Our IT User Skills Level 2 bundle, which includes 12 CPD-certified courses, will equip you with the necessary skills to stay ahead of the game. The courses in this bundle cover a range of essential IT skills, from Essential IT Skills Level 2 to Cyber Security Incident Handling and Incident Response and GDPR Data Protection Level 5. You'll also learn how to build your own computer, maintain electronic and electrical devices, troubleshoot Windows 10, and much more. By the end of these courses, you'll have a comprehensive understanding of IT and be ready to take on any challenges in the field. One of the standout courses in this bundle is the ChatGPT Training course. This course focuses on natural language processing, a field that is rapidly growing and transforming the IT industry. You'll learn how to use Prompts and artificial intelligence effectively to have conversations with chatbots like ChaptGPT to get the best possible outcome. This course will not only enhance your IT skills but also make you stand out in the job market as an innovative and forward-thinking candidate. Investing in your IT skills is investing in your career. Don't miss out on the opportunity to gain the knowledge and expertise needed to succeed in today's job market. Enrol in our IT User Skills Level 2 bundle and take the first step towards a brighter future. Learning Outcomes: Upon completion of the courses, you will be able to: Develop essential IT skills to stay ahead in the job market Learn how to build your own computer and maintain electronic and electrical devices Understand cyber security incident handling and GDPR data protection Learn how to troubleshoot Windows 10 and other computer issues Gain knowledge on cloud computing and CompTIA Cloud+ Become knowledgeable in natural language processing with the ChatGPT Training course Learn about hacking and data centre training essentials Develop skills in IT support technician training Along with this IT User Skills Level 2 course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This IT User Skills Level 2 Bundle Consists of the following Premium courses: Course 01: Essential IT Skills Level 2 Course 02: IT Support Technician Training Course 03: Internet of Things Hacking Course 04: Learning Computers and Internet Level 2 Course 05: Building Your Own Computer Course 06: Electronic & Electrical Devices Maintenance Course 07: Cyber Security Incident Handling and Incident Response Course 08: GDPR Data Protection Level 5 Course 09: Data Center Training Essentials: General Introduction Course 10: Complete Windows 10 Troubleshooting for IT HelpDesk Course 11: Cloud Computing / CompTIA Cloud+ (CV0-002) Course 12: Level 2 Microsoft Office Essentials Course 13: Chat GPT Crush Course Enrol now in IT User Skills Level 2 to advance your career and use the premium study materials from Apex Learning. The IT User Skills Level 2 - CPD Certified bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your IT User Skills Level 2 expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. Essential IT Skills Module 01: Introduction: A Transforming Technology Module 02: Importance of Information Technology Module 03: Communication and Network Module 04: Future Skills Required in Information Technology Module 05: Technology as a Foundation Skill Area Module 06: Word Processing Software Module 07: Presentation Software Module 08: Creating and Editing Spreadsheet (Part 1: The Basics of Spreadsheets) Module 09: Creating and Editing Spreadsheet (Part 2: Navigation and Edit) Module 10: Storing Database Module 11: Information Technology Project Management Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The IT User Skills Level 2 - CPD Certified course is perfect for individuals who have an interest in or are currently employed in this industry. However, it is important to recognize that this IT User Skills Level 2 - CPD Certified course is not regulated. If you want to become certified, you must register for the programs listed below: BCS Level 1 Award in IT User Skills (ECDL Essentials) (ITQ) BCS Level 2 Certificate in IT User Skills (ECDL Core) BCS Level 2 Certificate in IT User Skills (ECDL Extra) (ITQ) BCS Level 2 ECDL Award in IT User Skills BCS Level 2 ECDL Certificate in IT User Skills BCS Level 3 Certificate in IT User Skills (ICDL Advanced) (ITQ) NCFE Level 3 Diploma in Skills for Business: IT Requirements This IT User Skills Level 2 course has been designed to be fully compatible with tablets and smartphones. Career path Our IT User Skills Level 2 will prepare you for a range of careers, including: IT Support Technician (£17k-£31k) Cyber Security Analyst (£25k-£50k) Cloud Computing Engineer (£25k-£70k) IT Helpdesk Manager (£25k-£45k) Data Centre Technician (£20k-£35k) IT Consultant (£20k-£60k) Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (IT Support Technician Training) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.

Disciplined Agile Senior Scrum Master (DASSM): In-House Training Do you want to take Disciplined Agile® to a new level? Are you looking for tools to solve complex problems and enhance your organization's agility? Do you want to learn how to lead your team to excellence? Expand your knowledge and build practical skills around Disciplined Agile®, business agility, leadership, and team development. Disciplined Agile Senior Scrum Master is a nine-lesson, instructor-led course that shows you how to use the Disciplined Agile tool kit to solve a variety of advanced problems, work with allies within your organization, and optimize how teams work. You will gain knowledge in planning, reporting and metrics, and coordinating activities, as well as how to meet challenges in these areas. And you'll develop the skills you need to foster emotional intelligence, resolve conflicts, and lead high-performance teams at any stage of development. Filled with activities, supplemental reading, and more, this course will prepare you to take the Disciplined Agile Senior Scrum Master (DASSM) exam and, equally important, start using Disciplined Agile immediately within your leadership role. What You Will Learn After the completion of this course, you will be able to: Accelerate your ability to lead high-profile initiatives that are critical to enterprise success Take a deep dive into the Disciplined Agile® tool kit to develop a comprehensive understanding of the hundreds of practices and strategies it contains and the trade-offs of applying them Apply the Disciplined Agile tool kit in hands-on exercises to guide your team in choosing and evolving your best way of working (WoW) in real-life situations Use the tool kit to solve complex challenges commonly encountered in development and operational teams, the value stream, and at the enterprise level Learn how to design and implement metrics that measure your improvements in areas where your teams are struggling Understand how to nurture emotional intelligence Feel confident empowering others on your team(s) Learn how to lead your teams in any situation to improve value delivery for your customers Apply the Disciplined Agile tool kit to guide your team in choosing and evolving the best way of working (WoW) in the situation you face Be prepared to take the Disciplined Agile® Senior Scrum Master (DASSM) exam and earn a valuable, credible certification Roles and responsibilities of DASSM Tuckman Team Development Model Emotional intelligence and why it is essential to team performance Business agility Tactical scaling factors in more complex situations Disciplined DevOps layer 'Test-first' method as it relates to the quality of requirements Scope and purpose of the value stream layer Coordinate activities process goal and why it is important Value creation structure of teams DA™ tool kit to optimize the flow of work and solve challenges related to coordinating and collaborating across teams, or within a larger team of teams Thomas-Kilmann Conflict Resolution Planning Five levels of scope Metrics

Certified ScrumMaster®: Virtual In-House Training This course covers Scrum and the principles and tools required to be an effective ScrumMaster. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of Scrum to different situations. At the end of the course, you will receive membership to the Scrum Alliance for two years and, following completion of an online test, will become a Scrum Alliance Certified ScrumMaster®. Our Certified Scrum Trainers pay the initial, two-year membership fee for each student who successfully completes our Certified ScrumMaster® course. This membership fee also covers the cost of the CSM Test. A link to the test will be sent to you following your course. The CSM test has a passing score of 37 out of 50 questions within a 60-minute timeframe. You will have two attempts within 90 days after you receive your welcome e-mail to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt. What you will Learn At the end of this program, you will be able to: Provide a clear understanding of the fundamental principles of Scrum Use the principles, practices, and tools required to be an effective ScrumMaster Make effective decisions regarding the application of the Scrum framework to different situations, including: Practical, project-proven practices The essentials for getting a project off on the right foot How to write user stories and structure your product backlog How to help both new and experienced teams be more successful How to successfully scale Scrum Tips and tricks from the instructor's many years of using Scrum in a wide variety of environments Getting Started Introduction Course structure Course goals and objectives Agile Principles and Scrum Overview Agile Principles Lean Principles Process control models Incremental and Iterative development Shifting the focus on product management Overview of the Scrum process The Team Dedicated cross-functional teams T-shaped people Sprint Planning Team capacity Facilitating the Sprint Planning meeting The Sprint backlog Sprint Burndown chart Scrum Roles and Responsibilities The team and building effective teams ScrumMaster responsibilities Product Owner responsibilities The Scrum project community What happens to traditional roles in Scrum? Scrum Meetings Daily Scrum Reviews Retrospectives Product Backlog and User Stories Product backlog characteristics User stories Getting your first backlog Getting backlog items ready Slicing User stories Estimation for Forward Planning Why comparative estimation works Planning poker Affinity estimation Release Planning and Tracking Progress Velocity Release planning Tracking release progress Scaling Scrum Scrum of Scrums Scaling the product backlog Scaling across a program and business areas Distributed teams

Certified ScrumMaster®: In-House Training This course covers Scrum and the principles and tools required to be an effective ScrumMaster. You will come away with a good understanding of the Scrum framework and the underlying principles required to make effective decisions regarding the application of Scrum to different situations. At the end of the course, you will receive membership to the Scrum Alliance for two years and, following completion of an online test, will become a Scrum Alliance Certified ScrumMaster®. Our Certified Scrum Trainers pay the initial, two-year membership fee for each student who successfully completes our Certified ScrumMaster® course. This membership fee also covers the cost of the CSM Test. A link to the test will be sent to you following your course. The CSM test has a passing score of 37 out of 50 questions within a 60-minute timeframe. You will have two attempts within 90 days after you receive your welcome e-mail to pass the test at no cost. After two attempts or 90 days, you will be charged $25 for each additional attempt. What you will Learn At the end of this program, you will be able to: Provide a clear understanding of the fundamental principles of Scrum Use the principles, practices, and tools required to be an effective ScrumMaster Make effective decisions regarding the application of the Scrum framework to different situations, including: Practical, project-proven practices The essentials for getting a project off on the right foot How to write user stories and structure your product backlog How to help both new and experienced teams be more successful How to successfully scale Scrum Tips and tricks from the instructor's many years of using Scrum in a wide variety of environments Getting Started Introduction Course structure Course goals and objectives Agile Principles and Scrum Overview Agile Principles Lean Principles Process control models Incremental and Iterative development Shifting the focus on product management Overview of the Scrum process The Team Dedicated cross-functional teams T-shaped people Sprint Planning Team capacity Facilitating the Sprint Planning meeting The Sprint backlog Sprint Burndown chart Scrum Roles and Responsibilities The team and building effective teams ScrumMaster responsibilities Product Owner responsibilities The Scrum project community What happens to traditional roles in Scrum? Scrum Meetings Daily Scrum Reviews Retrospectives Product Backlog and User Stories Product backlog characteristics User stories Getting your first backlog Getting backlog items ready Slicing User stories Estimation for Forward Planning Why comparative estimation works Planning poker Affinity estimation Release Planning and Tracking Progress Velocity Release planning Tracking release progress Scaling Scrum Scrum of Scrums Scaling the product backlog Scaling across a program and business areas Distributed teams