2739 Project Management courses in Kettering delivered On Demand

Description: To maintain your company's reputation, you have to keep your customers satisfied. An experienced and efficient customer service can easily maintain your customers. This Level 2 Certificate in Customer Service Management will teach the aspects managing customer service. In this course, you will learn to identify links between excellence in customer service and your business policies. You will also learn to develop skills and practices that are essential elements of customer service, recognize what are employees and customers are looking for, etc. Finally, you will understand the true meaning of leadership, managing performance, and practices. Learning Outcomes: Recognise means to settle connectivities between excellence in customer service as well as your business and policies Improvise the skills and practices essential for a customer service-focused manager Detect the customers as well as what they are searching for being truly involved Recognise who are your customers and what their interests are Improve plans for generating engaged employees and satisfied customers in the related business units that you manage Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After completing and passing the course successfully, you will be able to obtain an Accredited Certificate of Achievement. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Level 2 Certificate in Customer Service Management is certified by CPD Qualifications Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic background. Requirements Our Level 2 Certificate in Customer Service Management is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Customer Service Management - Updated Version Who We Are and What We Do 00:17:00 Establishing Your Attitude 00:13:00 Identifying and Addressing Customer Needs 00:12:00 Generating Return Business 00:14:00 In-Person Customer Service 00:10:00 Giving Customer Service over the Phone 00:12:00 Providing Electronic Customer Service 00:12:00 Recovering Difficult Customers 00:15:00 Understanding When to Escalate 00:14:00 Customer Service Management - Old Version Course Overview 00:05:00 Six Critical Elements 00:30:00 Understanding Leadership 00:30:00 Five Practices of Leadership 00:45:00 Mock Exam Mock Exam- Level 2 Certificate in Customer Service Management 00:20:00 Final Exam Final Exam- Level 2 Certificate in Customer Service Management 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The course explores the nature and importance of the working capital management concept to manage the financial operation of a firm. After the successful completion of this lecture, you will be able to understand the following: The concept of working capital. The concept of working capital management. The importance of working capital management. The factors affecting working capital requirement in an organisation. The various types of working capital. The types of the net and gross working capital. Various sources of working capital. This course explored the concept of working capital Management.  VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Understandinging the Working Capital Management This course provides an overview of working capital management. Quiz: Understanding The Working Capital Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the knowledge of the learner in the field. This certificate is for everyone eager to know more and gets updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Finance Manager Accountant Investment Specialist Operations Manager Team Lead Average Completion Time 2 Weeks Accreditation 1 CPD Hour Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Do you want to get immediate work and fast cash with your skills? Tremendous businesses like Wal-Mart have demonstrated to us all the mightiness of business; now you as well may harness that might. With continuous hard work and determination, all the world will tremble before your power. Our Professional Diploma in Corporate Skills Training is intended to build the business abilities and initiative capacities of anyone who works in a corporate setting. You will learn all the corporate domination tactics; choosing a product, picking a name, marketing and much more. Furthermore, this diploma course will help you enhance your leadership capacities by helping you to think faster and all the more inventively about current focused techniques and arrangements to develop the product of the business you're in. Course Highlights Professional Diploma in Corporate Skills Training is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Professional Diploma in Corporate Skills Training into 6 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Professional Diploma in Corporate Skills Training Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Professional Diploma in Corporate Skills Training is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Professional Diploma in Corporate Skills Training is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. You Have To Have A Different Product 00:30:00 Pick A Name 00:30:00 Get People Involved 00:30:00 Catchy Marketing 00:30:00 Be Confident 00:30:00 Review Yourself 00:30:00 Mock Exam Final Exam

The module Risks and Current Development in Auditing provide students with a comprehensive overview of the emerging risks and challenges in auditing and the latest developments in response to these challenges. After the successful completion of the course, you will be able to learn about the following; Define the concept of audit risk and explain its importance in the financial statement audit process. Identify and discuss the different types of audit risk that auditors should consider when conducting an audit. Analyze the duties and responsibilities of auditors, including their ethical and legal obligations to stakeholders. Examine the relationship between accounting and auditing and explain how they work together to ensure financial statement accuracy and reliability. Describe the concept and phases of financial statement audit, including planning, testing, and reporting. Evaluate the principles of financial statement audit, discuss how they guide auditors in carrying out their work, identify different technologies used during an audit, and explain their impact on audit effectiveness and efficiency. The course Risks and Current Development in Auditing provide students with a comprehensive overview of the emerging risks and challenges in auditing and the latest developments in response to these challenges. The course covers the impact of new technologies on auditing, the changing regulatory landscape, and the evolving role of auditors in corporate governance. Students will understand risk assessment and management deeply and learn how to navigate complex audit environments with professionalism and integrity. Through case studies and practical exercises, students will develop critical thinking skills and enhance their ability to identify and address emerging risks and challenges in the auditing profession. The course aims to provide the learner with auditing. As auditing continues to evolve alongside technological advancements and new risk factors, staying informed on current developments is crucial for professionals in the field. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Risks and Current Development in Auditing Self-paced pre-recorded learning content on this topic. Risks and Current Development in Auditing Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor Audit managers Internal auditors External auditors Accounting professionals Financial analysts Risk managers Compliance officers Business consultants Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Overview This comprehensive course on Professional Lean Management: Service Industry will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Professional Lean Management: Service Industry comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Professional Lean Management: Service Industry. It is available to all students, of all academic backgrounds. Requirements Our Professional Lean Management: Service Industry is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 2 sections • 9 lectures • 02:13:00 total length •Module 01: Course Overview: 00:05:00 •Module 02: Introduction: 00:15:00 •Module 03: VSM: 00:16:00 •Module 04: Techniques Part 1: 00:17:00 •Module 05: Techniques Part 2: 00:17:00 •Module 06: Techniques Part 3: 00:35:00 •Module 07: Techniques Part 4: 00:17:00 •Module 08: Conclusion: 00:11:00 •Assignment - Professional Lean Management: Service Industry: 00:00:00

In this course, you will gain a deep understanding of the difference between rightsizing and downsizing, and explore the methods and processes involved in rightsizing an organization. You will also learn about the factors that impact employees' productivity and the emerging challenges to productivity, as well as how to manage employee performance effectively. Through exploring emerging approaches to performance management, you will learn to identify and leverage the unique strengths of each team member, creating a workplace environment that promotes collaboration, innovation, and growth. Furthermore, this course will delve into the topic of employee motivation and its various aspects. You will learn about the different factors that contribute to employee motivation, and how to create a work environment that fosters employee engagement, motivation, and productivity. After the successful completion of the course, you will be able to learn about the following, Understand the dynamics of rightsizing the organisation. Explain the difference between rightsizing and downsizing. Explain methods and process of rightsizing. Understand the dynamics of employees' productivity and emerging challenges to productivity. Explore performance management and Emerging Approaches of the Performance Management System. Understand employee motivation and its different aspects. In this course, you will gain a deep understanding of the difference between rightsizing and downsizing, and explore the methods and processes involved in rightsizing an organization. You will also learn about the factors that impact employees' productivity and the emerging challenges to productivity, as well as how to manage employee performance effectively. Through exploring emerging approaches to performance management, you will learn to identify and leverage the unique strengths of each team member, creating a workplace environment that promotes collaboration, innovation, and growth. Furthermore, this course will delve into the topic of employee motivation and its various aspects. You will learn about the different factors that contribute to employee motivation, and how to create a work environment that fosters employee engagement, motivation, and productivity. VIDEO - Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Optimizing Organizational Productivity and Performance Management Self-paced pre-recorded learning content on this topic. Optimizing Organizational Productivity and Performance Management Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. CEO, Director, Manager, Supervisor HR professionals Managers and executives Business owners and entrepreneurs Organizational development specialists Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Embark on a transformative journey in social work with "Navigating Social Vulnerability." This course delves deep into understanding, identifying, and assessing vulnerabilities at various levels-individual, family, and community. Through a comprehensive exploration of situational, environmental, and intersecting factors, you will gain the skills to evaluate and apply holistic social work approaches. The course emphasizes Person-in-Environment (PIE) and ecological perspective theories to equip you with a nuanced understanding of social vulnerability. Embark on a transformative journey with the course "Navigating Social Vulnerability in Social Work Practice." This comprehensive program delves into the intricate dynamics of social vulnerability, offering a nuanced understanding of its various levels and manifestations. After the successful completion of this course, you will be able to: Define Social Vulnerability. Identify factors contributing to Community-Level Social Vulnerability. Recognize indicators of Individual-Level Social Vulnerability. Assess Family-Level Social Vulnerabilities and Strengths. Analyze how attributes intersect with vulnerabilities and strengths in clients' lives. Evaluate the impact of Situational and Environmental factors. Apply holistic social work approaches using Person-in-Environment (PIE) and ecological perspective theories. "Navigating Social Vulnerability in Social Work Practice" empowers you to understand, assess, and address vulnerability at various levels. From community factors to individual strengths, the course equips you with holistic approaches, making you adept at creating positive change in the lives of those you serve. Course Structure and Assessment Guidelines Watch this video to gain further insight. Navigating the MSBM Study Portal Watch this video to gain further insight. Interacting with Lectures/Learning Components Watch this video to gain further insight. Navigating Social Vulnerability in Social Work Practice Self-paced pre-recorded learning content on this topic. Navigating Social Vulnerability in Social Work Practice Put your knowledge to the test with this quiz. Read each question carefully and choose the response that you feel is correct. All MSBM courses are accredited by the relevant partners and awarding bodies. Please refer to MSBM accreditation in about us for more details. There are no strict entry requirements for this course. Work experience will be added advantage to understanding the content of the course. The certificate is designed to enhance the learner's knowledge in the field. This certificate is for everyone eager to know more and get updated on current ideas in their respective field. We recommend this certificate for the following audience. Vulnerability Assessment Specialist Community Resilience Advocate Individual and Family Support Coordinator Social Intersection Analyst Situational and Environmental Impact Evaluator Holistic Social Worker PIE Theorist Ecological Perspective Practitioner Average Completion Time 2 Weeks Accreditation 3 CPD Hours Level Advanced Start Time Anytime 100% Online Study online with ease. Unlimited Access 24/7 unlimited access with pre-recorded lectures. Low Fees Our fees are low and easy to pay online.

Planning and Estimating Within Scrum Projects A lack of planning is a common misconception about agile methods. In this session, you will learn about the three levels of planning in agile methods, different estimation approaches, and techniques for tracking your projects. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Planning and Estimating Within Scrum Projects A lack of planning is a common misconception about agile methods. In this session, you will learn about the three levels of planning in agile methods, different estimation approaches, and techniques for tracking your projects. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.

Why Government Leaders Must Embrace Agile Agile is a pathway to innovation in many Government agencies. It is a response to challenges in Information Technology where traditional software development processes often did not yield expected results. This resulted in many projects exceeding budgets and timelines, and ignoring needed requirement changes. At its core, Agile is about priorities, placing individuals and interactions above processes and tools; working products above comprehensive documentation; customer collaboration above contract negotiation; and responding to change above following a plan. Leaders can embrace this approach to improve processing times, and coordination among development teams and users. This presentation provides practical steps on how leaders can better understand and support the innovation practices introduced by Agile. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies. Fractions of PDUs may also be reported. The smallest increment of a PDU that can be reported is 0.25. This means that if you spent 15 minutes participating in a qualifying PDU activity, you may report 0.25 PDU. If you spend 30 minutes in a qualifying PDU activity, you may report 0.50 PDU.