2001 Project Management Qualification (PMQ) courses in Bradford delivered On Demand

***24 Hour Limited Time Flash Sale*** Lean Six Sigma Green Belt Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Are you a professional feeling stuck in your career, struggling to keep up with the ever-changing demands of the industry? Or perhaps you're a beginner, unsure of where to start or how to break into your desired field. Whichever stage you're in, our exclusive Lean Six Sigma Green Belt Bundle provides unique insights and tools that can help you achieve your goals. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Lean Six Sigma Green Belt bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Lean Six Sigma Green Belt Online Training, you'll receive 40 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Lean Six Sigma Green Belt Career Bundle: Course 01: Lean Six Sigma Green Belt Course 02: Lean Process and Six Sigma at QLS Level 5 Diploma Course 03: Lean Six Sigma Black Belt Course 04: Lean Six Sigma White Belt course Course 05: Lean Six Sigma: Toolkit Course 06: Professional Lean Management: Service Industry Course 07: Agile Scrum Master Course 08: Project Management Course Course 09: Process Improvement Course 10: Operations Management: Process Mapping & Supply Chain Course 11: The 7 Basic Tools of Quality Course 12: Quality Assurance (QA) Manager Training Course 13: Logistics Management Course 14: DIPLOMA IN OPERATIONS MANAGEMENT Course 15: Change Management Course 16: Facility Management Course 17: Diploma in Purchasing & Procurement at QLS Level 5 Course 18: SAP Controlling (CO) - Product Costing S4HANA Course 19: Commercial Law Course 20: Business Development Course 21: Financial Analysis Course 22: Financial Modelling for Decision Making and Business plan Course 23: Internal Audit Skills Course 24: Business Productivity Training Course 25: Payroll Administrator Training Course 26: Negotiation Skills Certificate Course 27: Creative Marketing Plan Course 28: Presentation Skills Guideline Course 29: Sales Skills Course Course 30: Delegation Skills Training Course 31: Customer Service Training Course 32: Public Speaking Diploma Course 33: CSR - Corporate Social Responsibility Course 34: Middle Manager Management Course 35: Cross-Cultural Awareness Training Course 36: Communicate and Work With People From Other Culture Course 37: Time Management Course 38: Critical Thinking in The Workplace Course 39: Compliance Risk and Management Course 40: Workplace Confidentiality With Lean Six Sigma Green Belt, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Don't let this opportunity pass you by. Enrol in Lean Six Sigma Green Belt today and take the first step towards achieving your goals and dreams. Learning Outcomes: Identify and eliminate waste through various Lean tools and techniques. Implement Six Sigma methodologies to reduce defects and improve quality. Lead process improvement projects and drive positive change within your organization. Analyze data to make informed decisions and identify root causes of problems. Utilize Lean Six Sigma tools such as value stream mapping, five-why analysis, and control charts. Apply Lean Six Sigma principles to various industries and functional areas. Why buy this Lean Six Sigma Green Belt? Free CPD Accredited Certificate upon completion of Lean Six Sigma Green Belt Get a free student ID card with Lean Six Sigma Green Belt Lifetime access to the Lean Six Sigma Green Belt course materials Get instant access to this Lean Six Sigma Green Belt course Learn Lean Six Sigma Green Belt from anywhere in the world 24/7 tutor support with the Lean Six Sigma Green Belt course. Start your learning journey straightaway with our Lean Six Sigma Green Belt Training! Lean Six Sigma Green Belt premium bundle consists of 40 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Lean Six Sigma Green Belt is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Lean Six Sigma Green Belt course. After passing the Lean Six Sigma Green Belt exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 400 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Lean Six Sigma Green Belt course is ideal for: Students seeking mastery in Lean Six Sigma Green Belt Professionals seeking to enhance Lean Six Sigma Green Belt skills Individuals looking for a Lean Six Sigma Green Belt-related career. Anyone passionate about Lean Six Sigma Green Belt Requirements This Lean Six Sigma Green Belt doesn't require prior experience and is suitable for diverse learners. Career path This Lean Six Sigma Green Belt bundle will allow you to kickstart or take your career in the related sector to the next stage. Lean Six Sigma Green Belt Process Improvement Manager Quality Assurance Manager Project Manager Operations Manager Consultant Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

10 QLS Endorsed Courses for IT Managers | 10 QLS Endorsed Hard Copy Certificates Included | Lifetime Access | Tutor Support

This course covers the basic principles of project management and covers some of the tools and techniques you can employ to improve your project management skills.

Making Scope Management More Agile: On-Demand This course is designed and developed by PMP® certified consultants and instructors, with experience coaching and instructing in both predictive, i.e. waterfall, and adaptive, i.e. agile, environments. Its aim is to focus on scope management using either a predictive or an adaptive approach. The Project Management Institute's (PMI®'s) A Guide to the Project Management Body of Knowledge (PMBOK® Guide) is the primary reference, with additional references from PMI®'s Agile Practice Guide. What You Will Learn You Will Learn How to: Apply scope management and quality management processes appropriately Differentiate between product scope and project scope Recognize what is required for a predictive approach to scope management vs. an adaptive approach Articulate on the continuum of project life cycle methods Determine factors that ensure scope management success Progressively elaborate scope through project initiation Progressively elaborate scope through project planning Monitor and control a project, via reporting predictively and adaptively Validating and verifying scope predictively and adaptively Change control to scope, using a predictive and an adaptive approach Getting Started Foundation Concepts Progressively Elaborating Scope Monitoring, Closing, and Changing Scope Closing Project or Iteration Course Summary and Next Steps

Agile Practices for All Projects: On-Demand Agile methods are becoming increasingly prevalent, and have facilitated projects in reducing time to market, being adaptive to changing customer requirements, and increasing value to customers and organizations. These benefits have been implemented in both IT and non-IT environments to help all types of projects. This course will present key Agile techniques and processes that can be readily incorporated into your projects to enable greater flexibility and higher productivity, while maintaining the traditional project lifecycle framework. The overall goal of the course is for learners to be able to integrate appropriate Agile elements and/or techniques into any project in any environment. What you will Learn Course participants will understand the basic Agile approach, and the various methods for achieving agility and will be able to: Recall project management principles and methodologies Explain Agile practices and compare several Agile methods Apply Agile software development techniques in a project lifecycle framework Employ Agile processes in a project management framework Foundation Concepts Project Lifecycles What is Agile? Agile Benefits Agile Methods Agile Roles Agile Requirement Techniques Agile Requirements User Stories Just in Time (JIT) Requirements Agile Software Development Techniques Agile Design Agile Development Agile Testing Agile Deployment Agile Initiating & Planning Processes Agile Initiating Agile Planning Agile Delivery Processes Agile Execution Agile Monitoring & Control Agile Closing Implementing Agile Practices Agile Approaches Outside of Software Development Dispelling Agile Myths Applying Agile Techniques & Processes Summary and Next Steps What did we learn, and how can we implement this in our work environments?

***24 Hour Limited Time Flash Sale*** Construction Project Management: Building Surveying & Asbestos Awareness Admission Gifts FREE PDF & Hard Copy Certificate| PDF Transcripts| FREE Student ID| Assessment| Lifetime Access| Enrolment Letter Construction is a £117 billion industry in the UK, but faces a skills gap. Do you want to ensure construction sites are safe, compliant and running smoothly? This Construction Project Management: Building Surveying & Asbestos Awareness bundle delivers the project management and surveying skills needed to oversee complex builds. Designed to cater to the needs of both seasoned professionals and aspiring newcomers, our Construction Project Management: Building Surveying & Asbestos Awareness bundle is a comprehensive program that will equip you with the essential skills and knowledge you need to succeed. Whether you're looking to advance in your current role or embark on a new career journey, this bundle has everything you need to take your professional life to the next level. But that's not all. When you enrol in Construction Project Management: Building Surveying & Asbestos Awareness Online Training, you'll receive 30 CPD-Accredited PDF Certificates, Hard Copy Certificates, and our exclusive student ID card, all absolutely free. Courses Are Included In this Construction Project Management: Building Surveying & Asbestos Awareness Career Bundle: Course 01: Quantity Surveying Course 02: Surveying Basics Course 03: Building Surveying Course 04: Land Surveying and Cost Estimation Course 05: Construction Management Level 3 Course 06: Gas Safety Course 07: Purchasing and Procurement Diploma Course 08: Site Management Safety Training Scheme Course 09: Construction Industry Scheme (CIS) Course 10: Asbestos Surveying Course 11: Fire Safety Course 12: COSHH Awareness Course 13: LOLER Regulations and LOLER Inspection Training Course 14: Emergency First Aid at Work (EFAW) Course 15: PUWER Course 16: Operations and Supply Chain Management Course 17: CDM Regulations Course 18: Noise and Hearing Protection Course 19: CSCS Health and Safety in a Construction Environment Course 20: Logistic Management Course 21: Environmental Health Course 22: Advanced Electrical Safety Course 23: Environmental Engineering Course 24: Construction Project Management Course 25: Site Safety Plus Course 26: Abrasive Wheels Course 27: Residential Surveyor Course 28: Construction Risk Assessment Course 29: Manual Handling Interactive Training Course 30: Supervisor Training With Construction Project Management: Building Surveying & Asbestos Awareness, you'll embark on an immersive learning experience that combines interactive lessons with voice-over audio, ensuring that you can learn from anywhere in the world, at your own pace. And with 24/7 tutor support, you'll never feel alone in your journey, whether you're a seasoned professional or a beginner. Learning Outcomes Confidently create 2D and 3D drawings for structural, architectural, and construction projects. Enhance efficiency and accuracy with AutoCAD VBA programming skills. Gain in-depth knowledge of construction practices and project management. Utilise industry-standard techniques for cost estimation in construction projects. Navigate relevant property laws and regulations with confidence. Learn about green building practices and contribute to sustainable development. Don't let this opportunity pass you by. Enrol in Construction Project Management: Building Surveying & Asbestos Awareness today and take the first step towards achieving your goals and dreams. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of this course Get a free student ID card with this Training This course is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Lifetime access to this course materials This course comes with 24/7 tutor support Start your learning journey straightaway with our Construction Project Management: Building Surveying & Asbestos Awareness Training! Construction Project Management: Building Surveying & Asbestos Awareness premium bundle consists of 30 precisely chosen courses on a wide range of topics essential for anyone looking to excel in this field. Each segment of Construction Project Management: Building Surveying & Asbestos Awareness is meticulously designed to maximise learning and engagement, blending interactive content and audio-visual modules for a truly immersive experience. Certification You have to complete the assignment given at the end of the Construction Project Management: Building Surveying & Asbestos Awareness course. After passing the Construction Project Management: Building Surveying & Asbestos Awareness exam You will be entitled to claim a PDF & Hardcopy certificate accredited by CPD Quality standards completely free. CPD 300 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Requirements This Construction Project Management: Building Surveying & Asbestos Awareness doesn't require prior experience and is suitable for diverse learners. Career path This Construction Project Management: Building Surveying & Asbestos Awareness bundle will allow you to kickstart or take your career in the related sector to the next stage. Project manager Building surveyor Site supervisor Quantity surveyor H&S advisor Certificates CPD Accredited Digital certificate Digital certificate - Included CPD Accredited Hard copy certificate Hard copy certificate - Included If you are an international student, then you have to pay an additional 10 GBP for each certificate as an international delivery charge.

The purpose of the Foundation certification is to confirm that you have sufficient knowledge and understanding to work as an informed member of a Portfolio Office or in a range of portfolio management roles. In this MoP Foundation course, participants will acquire the sufficient knowledge and understanding of the principles, cycles, practices, techniques, roles, responsibilities, documents, and organizational context within which portfolio management operates. MoP helps organizations ensure if the investments are done in the right change initiatives and implementing them correctly. This is achieved by: Prioritizing the programs and projects in terms of their contribution to the organization's strategic objectives and overall level of risk Managing the programs and projects consistently to ensure efficient and effective delivery Maximizing the benefit by providing the greatest return from the investment made

The AgilePM® Foundation course, a comprehensive program introducing agile project management principles. Learn key concepts like iterative development, collaboration, and adaptive planning. About this course £495.00 38 lessons Accredited training Certificate of completion included Exam included Course curriculum IntroductionCourse IntroductionAgilePM Tutor BotAbout Your InstructorCourse Guide Module 1Lesson - Course IntroductionTest Your Knowledge Quiz Module 2Lesson - BackgroundTest Your Knowledge Quiz Module 3Lesson - Philosophy Principles & Project VariablesTest Your Knowledge Quiz Module 4Lesson - Instrumental Success FactorsTest Your Knowledge Quiz Module 5 Lesson - The DSDM Process Test Your Knowledge Quiz Accredited AgilePM training is provided by ITonlinelearning, APMG-International Accredited Training Organisation.

The PRINCE2 Foundation Level certification introduces the PRINCE2 method and aims to confirm that you know and understand the PRINCE2 method well enough to be able to work effectively with, or as a member of, a project management team. About this course £495.00 56 lessons Accredited training Certificate of completion included Exam included Course curriculum IntroductionCourse IntroductionAbout Your Instructor PRINCE2 Tutor Bot Course GuideCourse Syllabus Module 1Structural Overview of PRINCE2Test Your Knowledge Quiz Module 2PRINCE2 OverviewTest Your Knowledge Quiz Module 3PRINCE2 PrinciplesTest Your Knowledge Quiz Module 4PRINCE2 Process Model WalkthroughTest Your Knowledge Quiz Module 5Organisation Theme Test Your Knowledge Quiz The PRINCE2® courses on this page are offered by ITonlinelearning ATO/Affiliate of AXELOS Limited. PRINCE2® is a registered trademark of AXELOS Limited. All rights reserved.

Getting Started The CMI Level 6 Certificate in Professional Management and Leadership Practice is designed for individuals wishing to develop their professional and leadership skills and who will have the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. The CMI Level 6 Certificate in Professional Management and Leadership Practice is a shorter course than the Diploma and ideal for you if you are a practising or aspiring manager in a role such as: Senior Manager Regional Manager Specialist Manager (with expertise in a specific business or technical function such as quality, finance, risk, marketing, sales IT, human resources etc.) Director You'll have a wide range of modules to choose from, and depending on your career goals, you can select the modules that will be most effective for your progression. Key Benefits For learners: Develop professional management and leadership practices Enhance the skills required for the level of responsibility at the senior management level For organisations: Carry out business activities in a senior management and leadership role Provide you with extensive knowledge of management skills focusing on the specific areas appropriate to you and your workplace Key Highlights Are you aspiring for the next Senior Management or Director position that opens up and has a growth mindset? The CMI Level 6 qualification in Professional Management and Leadership Practice offered by the School of Business and Technology London aims at individuals with the knowledge, skills and behaviours to drive business activities in a senior management and leadership role. Remember! The assessment for the qualification is done based on assignments only, and you do not need to worry about writing any exam. With the School of Business and Technology London, you can complete the qualification at your own pace choosing online or blended learning from the comfort of your home. Learning and pathway materials and study guides developed by our CMI-approved tutors will be available around the clock in our cutting-edge learning management system. Most importantly, at the School of Business and Technology London, we will provide you with comprehensive tutor support through our dedicated support desk. If you choose your course with blended learning, you will also enjoy live sessions with an assigned tutor, which you can book at your convenience. Career Pathways The CMI Level 6 Professional Management and Leadership Practice can open many career pathways including, but not limited to: Senior Manager - With an estimated salary of £ 75,270 per annum Regional Manager - With an estimated salary of £ 52,379 per annum Specialist Manager With an estimated salary of £56,872 per annum Director - With an estimated salary of £78,867 per annum About Awarding Body Chartered Management Institute established over 60 years ago as the British Institute of Management back then; it has developed the UK's very first diploma in management studies. In the years that followed CMI has consistently been at the forefront of all aspects of management and leadership. Today CMI is the only chartered professional awarding body committed to offering the highest standards in management and leadership excellence. Presently over 100,000 managers use its unique services daily. CMI qualifications aim for managers and leaders at any level, and it remains the only Awarding Body which can award Chartered Manager status - the ultimate management accolade. Employers highly value the qualifications awarded by CMI, and boost your career prospects. What is included? Learn 100% online at your own pace Dedicated support from expert tutors Dedicated Support Desk Portal: You can raise queries, request tutor support and ask for a call back whenever you need guidance and assistance. Elevate Knowledge: Your tutors will provide formative assessment feedback for each module, helping you improve your achievements throughout the program Schedule online personal tutor meetings whenever you want, which will help you get the most out of your studies and provide guidance, support and encouragement 10 months support period 24-hour access to the online learning platform 'MyLearnDirect' Schedule live online classes for each module at your convenience. (Blended learning only) Quality learning resources and study guides developed by CMI-approved tutors. All assessment materials are conveniently accessible through the online learning platform 'MyLearnDirect' Induction: We offer online and flexible learning induction to help you settle in and prepare for your online studies Get Foundation Chartered Manager status upon course completion Access to CMI Management Direct. It has 100,000s of reliable and validated management and leadership resources, including company and industry reports, videos, checklists, E-books, and journals. You have access to CMI Membership and Support for the duration of your study. Assessment For each module you study, you will complete a written assignment of 3000 to 4,000 words and submit it online at your MyLearnDirect learning portal. The submitted assignments will be assessed by your CMI-approved tutor. Entry Requirements This course is designed for practising or aspiring senior managers. You don't need any formal qualifications to study the CMI Level 6 Certificate in Professional Management and Leadership Practice. However, to be eligible for this course, you must:  Be 19 years of age and over Have some management experience in the junior, middle or senior level Possess the ability to complete the Level 6 course Our friendly admissions advisors will provide the best advice, considering your needs and goals.  Progression Upon successful completion of their qualification, learners are able to progress to further learning within the suite of Level 6 Qualifications in Professional Management and Leadership Practice - i.e. completing an Award and topping-up to Certificate or Diploma. Why gain a CMI Qualification? The CMI Level 6 Certificate in Professional Management and Leadership Practice course is perfect if you are a practising or aspiring senior manager and want to improve your management and leadership skills through effective decision-making and strategic leadership. You will develop professional management and leadership practices and enhance the skills required for the level of responsibility at the senior management level. You may also wish to further your ongoing personal and professional development by accessing other CMI courses, such as the CMI Level 7 courses in Management and Leadership. Studying for a CMI qualification offers you more than just academic standing. When you enrol with us for the CMI Level 6 Certificate in Professional Management and Leadership Practice, you will have access to CMI Membership and Support for the duration of your study alongside your qualification. CMI graduates achieve remarkable things: 72% agree that their CMI qualification gave them a competitive edge in the job application process. 89% agree they use the skills learnt on their accredited qualification in their current role. 88% agree that the accredited qualification gave them good career prospects. Recent CMI graduates earn a median of 28k compared to just 21k for a typical business studies graduate. Employers highly value the qualifications awarded by CMI, and over 80% of managers agree that a CMI qualification is essential to becoming a professional manager. Learners must request before enrolment to interchange unit(s) other than the preselected units shown in the SBTL website because we need to make sure the availability of learning materials for the requested unit(s). SBTL will reject an application if the learning materials for the requested interchange unit(s) are unavailable. Learners are not allowed to make any request to interchange unit(s) once enrolment is complete. UNIT1- Professional Management and Leadership Practice Reference No : CMI 601 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the influence of organisational context on management and leadership practice. 2. Understand the practice of professional management and leadership. UNIT2- Developing and Leading Strategy Reference No : CMI 606 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand approaches to developing organisational strategy. 2. Know how to develop and lead operational strategy to achieve a strategic aim. UNIT3- Procurement, Purchasing and Contracting Reference No : CMI 607 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles of procurement, purchasing and contracting within organisational contexts. 2. Know how to apply the principles of procurement, purchasing and contracting to achieve an operational requirement. UNIT4- Innovation and Change Reference No : CMI 605 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand innovation and change within an organisational context. 2. Know how to drive innovation and change. UNIT5- Developing, Managing and Leading Individuals and Teams Reference No : CMI 602 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the principles for developing, managing and leading individuals and teams. 2. Know how to develop, manage and lead individuals and teams to achieve results. UNIT6- Organisational Culture Reference No : CMI 603 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the role of culture within organisational contexts. 2. Understand approaches required to make and sustain cultural change. UNIT7- Strategic Programme and Project Management Reference No : CMI 604 Credit : 9 || TQT : 90 LEARNING OUTCOME 1. Understand programmes and project management in an organisational context. 2. Understand factors and approaches for delivering a strategy for a programme or project management. UNIT8- Strategic Corporate Social Responsibility and Sustainability Reference No : CMI 608 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand corporate social responsibility and sustainability in organisational contexts. 2. Know how corporate social responsibility and sustainability is applied in an organisational setting. UNIT9- Leading Quality Management Reference No : CMI 609 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the factors which influence organisational approaches to quality management. 2. Know how to lead quality management to achieve strategic objectives. UNIT10- Principles and Practices of Policy Development Reference No : CMI 610 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the context in which a policy is developed. 2. Know how to develop, implement and evaluate policy. UNIT11- Knowledge Management Reference No : CMI 611 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand knowledge management within organisational contexts. 2. Understand the human and cultural dimensions of knowledge management. 3. Know how to develop a strategy to drive knowledge management in an organisational context. UNIT12- Coaching Skills for Leaders Reference No : CMI 612 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the benefits, types and application of coaching used by leaders. 2. Know the skills, techniques and approaches required by leaders to coach. UNIT13- Leading Equality, Diversity and Inclusion Reference No : CMI 613 Credit : 7 || TQT : 70 LEARNING OUTCOME 1. Understand the context for leading equality, diversity and inclusion. 2. Know how to lead equality, diversity and inclusion in an organisational context. UNIT14- Principles and Practices of Ethical Decision Making Reference No : CMI 614 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand ethical decision making within organisational contexts. 2. Know how to make an ethical decision. UNIT15- Managing Stakeholder Relationships Reference No : CMI 509 Credit : 4 || TQT : 40 LEARNING OUTCOME 1. Understand the different types and value of stakeholder relationships. 2. Understand the frameworks for stakeholder management. 3. Know how to manage stakeholder relationships. UNIT16- Managing Risk Reference No : CMI 518 Credit : 6 || TQT : 60 LEARNING OUTCOME 1. Understand the scope of business risk management. 2. Understand the process for managing business risk. UNIT17- Managing the Customer Experience Reference No : CMI 522 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the principles of managing the customer experience. 2. Understand the customer journey in the context of an organisation. 3. Know how to manage the customer experience. UNIT18- Using Reflective Practice to Inform Personal and Professional Development Reference No : CMI 525 Credit : 5 || TQT : 50 LEARNING OUTCOME 1. Understand the value of reflective practice to inform personal and professional development. 2. Know how to apply reflective practice to inform personal and professional development. Delivery Methods School of Business & Technology London provides various flexible delivery methods to its learners, including online learning and blended learning. Thus, learners can choose the mode of study as per their choice and convenience. The program is self-paced and accomplished through our cutting-edge Learning Management System. Learners can interact with tutors by messaging through the SBTL Support Desk Portal System to discuss the course materials, get guidance and assistance and request assessment feedbacks on assignments. We at SBTL offer outstanding support and infrastructure for both online and blended learning. We indeed pursue an innovative learning approach where traditional regular classroom-based learning is replaced by web-based learning and incredibly high support level. Learners enrolled at SBTL are allocated a dedicated tutor, whether online or blended learning, who provide learners with comprehensive guidance and support from start to finish. The significant difference between blended learning and online learning methods at SBTL is the Block Delivery of Online Live Sessions. Learners enrolled at SBTL on blended learning are offered a block delivery of online live sessions, which can be booked in advance on their convenience at additional cost. These live sessions are relevant to the learners' program of study and aim to enhance the student's comprehension of research, methodology and other essential study skills. We try to make these live sessions as communicating as possible by providing interactive activities and presentations. Resources and Support School of Business & Technology London is dedicated to offering excellent support on every step of your learning journey. School of Business & Technology London occupies a centralised tutor support desk portal. Our support team liaises with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receives a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and streamline all the support processes efficiently. Quality learning materials made by industry experts is a significant competitive edge of the School of Business & Technology London. Quality learning materials comprised of structured lecture notes, study guides, practical applications which includes real-world examples, and case studies that will enable you to apply your knowledge. Learning materials are provided in one of the three formats, such as PDF, PowerPoint, or Interactive Text Content on the learning portal. Management Direct As part of the program, you will get access to CMI Management Direct, which provides a rich foundation of management and resource for students. The Management Direct is packed with content, including: E-Books Articles Leader videos Idea for leaders Models and so much more... How does the Online Learning work at SBTL? We at SBTL follow a unique approach which differentiates us from other institutions. Indeed, we have taken distance education to a new phase where the support level is incredibly high.Now a days, convenience, flexibility and user-friendliness outweigh demands. Today, the transition from traditional classroom-based learning to online platforms is a significant result of these specifications. In this context, a crucial role played by online learning by leveraging the opportunities for convenience and easier access. It benefits the people who want to enhance their career, life and education in parallel streams. SBTL's simplified online learning facilitates an individual to progress towards the accomplishment of higher career growth without stress and dilemmas. How will you study online? With the School of Business & Technology London, you can study wherever you are. You finish your program with the utmost flexibility. You will be provided with comprehensive tutor support online through SBTL Support Desk portal. How will I get tutor support online? School of Business & Technology London occupies a centralised tutor support desk portal, through which our support team liaise with both tutors and learners to provide guidance, assessment feedback, and any other study support adequately and promptly. Once a learner raises a support request through the support desk portal (Be it for guidance, assessment feedback or any additional assistance), one of the support team members assign the relevant to request to an allocated tutor. As soon as the support receive a response from the allocated tutor, it will be made available to the learner in the portal. The support desk system is in place to assist the learners adequately and to streamline all the support process efficiently. Learners should expect to receive a response on queries like guidance and assistance within 1 - 2 working days. However, if the support request is for assessment feedback, learners will receive the reply with feedback as per the time frame outlined in the Assessment Feedback Policy.