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Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

Duration 3 Days 18 CPD hours This course is intended for This course is designed for network and software engineers interested in Cisco Collaboration and Webex automation and who hold job roles such as: Collaboration Sales Engineer Collaboration Software Developer Collaboration Solutions Architect Consulting Systems Engineer Network Administrator Network Engineer Network Manager Software Architect Software Developer Systems Engineer Technical Solutions Architect Wireless Design Engineer Wireless Engineer Overview After taking this course, you should be able to: Examine API and automation capabilities and concepts for Cisco Unified Communication Manager Examine API and automation capabilities and concepts for Cisco Unity Connection Examine API and automation capabilities and concepts for Cisco Finesse Examine Experience API (xAPI) and automation capabilities and concepts for Cisco Collaboration endpoints Examine API and automation capabilities and concepts for Cisco Webex Teams Examine API and automation capabilities and concepts for Cisco Webex Meetings This course teaches you how to implement Cisco© Collaboration automated, programmable solutions for voice, video, collaboration, and conferencing on-premises or in the cloud, including Cisco Unified Communications Manager, Cisco IP Phone Services, Cisco Unity© Connection, Cisco Finesse©, Cisco Collaboration Endpoints, Cisco Webex Teams?, and Cisco Webex© Meetings. You will also learn how to use Application Programming Interfaces (APIs) interfaces such as Representational State Transfer (REST) and Simple Object Access Protocol (SOAP), parsing data in Extensible Markup Language (XML) and JavaScript Object Notation (JSON) formats, and leverage frameworks such as Python. This course prepares you for the 300-835 Automating and Programming Cisco Collaboration Solutions (CLAUTO) certification exam, and specialization toward the CCNP Collaboration certification. Course Outline Automating Cisco Unified Communications Manager Automating Cisco Unity Connection Automating Cisco Finesse Examining Cisco Collaboration Endpoint Automation Examining Cisco Cloud Collaboration Automation Examining Cisco Conferencing Automation Lab outline Configure the Initial Collaboration Lab Environment Verify Phone Details Configure Phone Line Label Configure User Pin Configure System Forward No Answer Timer Configure Route Plan Report Deploy Basic SQL Query Deploy Advanced SQL Query Configure an Alternate Extension in Cisco Unity Connection Configure Voicemail Pin Verify Agent Settings Deploy Gadget Deploy Modify Call Via Video Codec Configure System Name and Branding Deploy and Monitor Video Call Configure Custom Control Panel Deploy Macro Verify Cisco Webex Organization and License Information Configure New Cisco Webex Teams Room Deploy Interactive Bot Deploy Widget Configure Cisco Webex Meetings User Configure and Record Cisco Webex Meeting Verify System Status Configure Host Access on Cisco Meeting Server Spaces Additional course details: Nexus Humans Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Implementing Automation for Cisco Collaboration Solutions (CLAUI) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

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Learn to build an amazing REST API with Spring Boot and understand what all this hype about microservices is about.

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Highlights of the Course Course Type: Online Learning Duration: 6 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about agile project management Understand the core competencies and principles of agile project management Explore the various areas of agile project management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert agile project manager Agile Project Management Course Master the skills you need to propel your career forward in agile project management. This course will equip you with the essential knowledge and skillset that will make you a confident agile project manager and take your career to the next level. This comprehensive agile project management course is designed to help you surpass your professional goals. The skills and knowledge that you will gain through studying this agile project management course will help you get one step closer to your professional aspirations and develop your skills for a rewarding career. This comprehensive course will teach you the theory of effective agile project management practice and equip you with the essential skills, confidence and competence to assist you in the agile project management industry. You'll gain a solid understanding of the core competencies required to drive a successful career in agile project management. This course is designed by industry experts, so you'll gain knowledge and skills based on the latest expertise and best practices. 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Entry Requirements This agile project management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This agile project management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This agile project management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. 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What is Agile Manifesto? 00:01:00 Module 04: Four Foundational Agile Values Four Foundational Agile Values 00:03:00 Module 05: Twelve Supporting Agile Principles Twelve Supporting Agile Principles 00:06:00 Module 06: Role of Leaders in Agile PM Role of Leaders in Agile PM 00:04:00 Module 07: Managing Diversity in an Agile Team Managing Diversity in an Agile Team 00:02:00 Module 08: Importance of Leadership in Agile Importance of Leadership in Agile Launchpresentation 00:02:00 Module 09: SCRUM Methodology SCRUM Methodology 00:04:00 Module 10: Extreme Programming Methodology Extreme Programming Methodology 00:03:00 Module 11: Stages of Agile Project Management Stages of Agile Project Management 00:08:00 Module 12: Importance of Accountability Importance of Accountability 00:03:00 Module 13: Agile Team - Values & Ethics Agile Team - Values & Ethics 00:03:00 Module 14: Agile Team Management Agile Team Management 00:02:00 Module 15: Pitfalls to Effective Communication Pitfalls to Effective Communication 00:01:00 Module 16: Tips for Effective Communication Tips for Effective Communication Launchpresentation 00:03:00 Assessment Assessment - Agile Project Management Diploma 00:10:00 Obtain Your Certificate Order Your Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

Highlights of the Course Course Type: Online Learning Duration: 6 Hours Tutor Support: Tutor support is included Customer Support: 24/7 customer support is available Quality Training: The course is designed by an industry expert Recognised Credential: Recognised and Valuable Certification Completion Certificate: Free Course Completion Certificate Included Instalment: 3 Installment Plan on checkout What you will learn from this course? Gain comprehensive knowledge about agile project management Understand the core competencies and principles of agile project management Explore the various areas of agile project management Know how to apply the skills you acquired from this course in a real-life context Become a confident and expert agile project manager Agile Project Management Course Master the skills you need to propel your career forward in agile project management. 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This extensive course is designed for agile project manager or for people who are aspiring to specialise in agile project management. Enrol in this agile project management course today and take the next step towards your personal and professional goals. Earn industry-recognised credentials to demonstrate your new skills and add extra value to your CV that will help you outshine other candidates. Who is this Course for? This comprehensive agile project management course is ideal for anyone wishing to boost their career profile or advance their career in this field by gaining a thorough understanding of the subject. Anyone willing to gain extensive knowledge on this agile project management can also take this course. Whether you are a complete beginner or an aspiring professional, this course will provide you with the necessary skills and professional competence, and open your doors to a wide number of professions within your chosen sector. Entry Requirements This agile project management course has no academic prerequisites and is open to students from all academic disciplines. You will, however, need a laptop, desktop, tablet, or smartphone, as well as a reliable internet connection. Assessment This agile project management course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner could grasp from each section. In the assessment pass mark is 60%. Advance Your Career This agile project management course will provide you with a fresh opportunity to enter the relevant job market and choose your desired career path. Additionally, you will be able to advance your career, increase your level of competition in your chosen field, and highlight these skills on your resume. Recognised Accreditation This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. What is CPD? Employers, professional organisations, and academic institutions all recognise CPD, therefore a credential from CPD Certification Service adds value to your professional goals and achievements. Benefits of CPD Improve your employment prospects Boost your job satisfaction Promotes career advancement Enhances your CV Provides you with a competitive edge in the job market Demonstrate your dedication Showcases your professional capabilities What is IPHM? The IPHM is an Accreditation Board that provides Training Providers with international and global accreditation. The Practitioners of Holistic Medicine (IPHM) accreditation is a guarantee of quality and skill. Benefits of IPHM It will help you establish a positive reputation in your chosen field You can join a network and community of successful therapists that are dedicated to providing excellent care to their client You can flaunt this accreditation in your CV It is a worldwide recognised accreditation What is Quality Licence Scheme? This course is endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Benefits of Quality License Scheme Certificate is valuable Provides a competitive edge in your career It will make your CV stand out Course Curriculum Module 01: Introduction Introduction 00:05:00 Module 02: What is Agile Project Management? What is Agile Project Management? 00:01:00 Module 03: What is Agile Manifesto? What is Agile Manifesto? 00:01:00 Module 04: Four Foundational Agile Values Four Foundational Agile Values 00:03:00 Module 05: Twelve Supporting Agile Principles Twelve Supporting Agile Principles 00:06:00 Module 06: Role of Leaders in Agile PM Role of Leaders in Agile PM 00:04:00 Module 07: Managing Diversity in an Agile Team Managing Diversity in an Agile Team 00:02:00 Module 08: Importance of Leadership in Agile Importance of Leadership in Agile Launchpresentation 00:02:00 Module 09: SCRUM Methodology SCRUM Methodology 00:04:00 Module 10: Extreme Programming Methodology Extreme Programming Methodology 00:03:00 Module 11: Stages of Agile Project Management Stages of Agile Project Management 00:08:00 Module 12: Importance of Accountability Importance of Accountability 00:03:00 Module 13: Agile Team - Values & Ethics Agile Team - Values & Ethics 00:03:00 Module 14: Agile Team Management Agile Team Management 00:02:00 Module 15: Pitfalls to Effective Communication Pitfalls to Effective Communication 00:01:00 Module 16: Tips for Effective Communication Tips for Effective Communication Launchpresentation 00:03:00 Assessment Assessment - Agile Project Management 00:10:00 Certificate of Achievement Certificate of Achievement 00:00:00 Get Your Insurance Now Get Your Insurance Now 00:00:00 Feedback Feedback 00:00:00

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Enrol on the now and start learning instantly! What You Get With The Graph Theory Algorithms Receive a e-certificate upon successful completion of the course Get taught by experienced, professional instructors Study at a time and pace that suits your learning style Get instant feedback on assessments 24/7 help and advice via email or live chat Get full tutor support on weekdays (Monday to Friday) Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Certification After the successful completion of the final assessment, you will receive a CPD-accredited certificate of achievement. The PDF certificate is for £9.99, and it will be sent to you immediately after through e-mail. You can get the hard copy for £15.99, which will reach your doorsteps by post. Who Is This Course For: The course is ideal for those who already work in this sector or are an aspiring professional. This course is designed to enhance your expertise and boost your CV. Learn key skills and gain a professional qualification to prove your newly-acquired knowledge. Requirements: The online training is open to all students and has no formal entry requirements. To study the Graph Theory Algorithms, all your need is a passion for learning, a good understanding of English, numeracy, and IT skills. You must also be over the age of 16. Course Content Module 01: Introduction Introduction 00:14:00 Module 02: Common Problem Common Problem 00:10:00 Module 03: Depth First Search Depth First Search 00:11:00 Module 04: Breadth First Search Breadth First Search 00:08:00 Module 05: Breadth First Search Shortest Path on a Grid Breadth First Search Shortest Path on a Grid 00:17:00 Module 06: Trees Storage and Representation of Trees 00:10:00 Beginner Tree Algorithms 00:10:00 Rooting Tree 00:05:00 Center(s) of a Tree 00:06:00 Isomorphisms in Trees 00:11:00 Isomorphisms in Trees Source Code 00:10:00 Lowest Common Ancestor 00:17:00 Module 07: Topological Sort Topological Sort 00:14:00 Shortest and Longest Paths on DAGs 00:10:00 Khan's Algorithm 00:13:00 Module 08: Dijkstra Dijkstra's Shortest Path Algorithm Source Code 00:09:00 Dijkstra's Shortest Path Algorithm 00:25:00 Module 09: Bellman-Ford Algorithm Bellman-Ford Algorithm 00:15:00 Module 10: Floyd-Warshall Algorithm Floyd-Warshall Algorithm 00:16:00 Floyd-Warshall Algorithm Source Code 00:09:00 Module 11: Bridge and Algorithm Points Algorithm to Find Bridges and Articulation Points 00:20:00 Algorithm to Find Bridges and Articulation Points Source Code 00:09:00 Module 12: Tarjan Algorithm Tarjan's Algorithm for Finding Strongly Connected Components 00:17:00 Tarjan's Algorithm for Finding Strongly Connected Components Source Code 00:07:00 Module 13: Travelling Salesman Problem (TSP) Travelling Salesman Problem (TSP) with Dynamic Programming 00:21:00 Travelling Salesman Problem (TSP) with Dynamic Programming Source Code 00:14:00 Module 14: Eulerian Paths and Circuits Existence of Eulerian Paths and Circuit 00:10:00 Finding Eulerian Paths and Circuits 00:16:00 Eulerian Paths Source Code 00:08:00 Module 15: Prim's Minimum Spanning Tree Algorithm Prim's Minimum Spanning Tree Algorithm (Lazy Version) 00:15:00 Prim's Minimum Spanning Tree Algorithm ( Eager Version) 00:15:00 Prim's Minimum Spanning Tree Algorithm Source Code ( Eager Version) 00:09:00 Module 16: Network Flow Max Flow Ford-Fulkerson Method 00:13:00 Max Flow Ford-Fulkerson Method Source Code 00:17:00 Network Flow: Unweighted Bipartite Graph Matching 00:11:00 Network Flow: Mice and Owls 00:08:00 Network Flow: Elementary Math 00:11:00 Network Flow: Edmond-Karp Algorithm Source Code 00:06:00 Network Flow: Edmond-Karp Algorithm Source Code 00:10:00 Network Flow: Capacity Scaling 00:10:00 Network Flow: Capacity Scaling Source Code 00:06:00 Network Flow: Dinic's Algorithm 00:12:00 Network Flow: Dinic's Algorithm Source Code 00:09:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

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