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Learn about the jQuery library from scratch and stretch your journey from a beginner-level to advanced-level professional with a step-by-step and comprehensive course. A basic understanding of the JavaScript Document Object Model and CSS is suggested as a prerequisite to this course.

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: Cisco Unified Communications system channel partners and resellers who are responsible for deployment and application engineering for Cisco Unified Contact Center Express customers. System and technical support engineers. Day 1 and Day 2 support personnel. Customers deploying and maintaining Cisco Unified CCX Overview Upon completing this course, the learner will be able to meet these overall objectives: Review Cisco Unified CCX environment components Create prompt recording tools Create a helpdesk script Apply common sense principles for scripting and system management, such as: Prompt, document, and grammar management Using the default script Scripting for proper call termination and ending a script Abandon rates Exception handling Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Setup access and use an external database Define and use skills Script for conditional routing Script for basic callback scenarios Setup and use enterprise data and session management Script for queuing and scheduled callback scenarios Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students will use advanced scripting to implement features that extend the functionality of Cisco Unified CCX using many of the tools that are already available in the premium version of the product. Students should expect to spend time using the script editor and other tools to create developer tools and enhanced scripts to provide for a more functional and user-friendly customer experience. Activities include creating prompt recording tools, applying common sense scripting principles, creating simple and complex ACD routing scripts, holiday routing, external database access, various callback scenarios such as non-queuing, queuing, and scheduled callbacks, defining and using enterprise data, passing data from one script to another using session management, and much more. Additionally, since this class focuses on complex scripting concepts, it requires the student to learn more about fundamental scripting requirements such as data manipulation and formatting, using variables and array variables, and using Java programming methods. Course Introduction Learner Prerequisite Skills and Knowledge Course Goal Course Objectives Course Flow General Administration Lab Diagram Please Introduce Yourself Lesson 1: Cisco Unified CCX Overview Components of the Cisco Unified CCX Environment Gateways Routers Cisco Unified Communications Manager Cisco Unified CCX Script Editor Cisco Finesse Cisco Unified Intelligence Center Cisco Unified CCX Agent External Servers Cisco Unified CCX System Cluster Components Engine Database Server Call Flow Terms The Call Flow The Debug Process Reactive Non-Reactive Lesson 2: Prompt Recording Utilities Prompt Recorder Emergency Message Recorder Lesson 3: Basic ACD Routing Review Script Steps used in a Simple ACD Routing Script Resource Group Routing Defining the Contact Service Queue Create a Simple ACD routing script Lesson 4: Common Scripting Concepts Prompt Management Using the Default Script Terminating a Call and Ending a Script Abandon Rates Exception Handling Script Interruptions Check Agent Availability before and after entering queue Using Java Methods for Holiday and Time of Day routing Lesson 5: Accessing an External Database Database architecture and supported databases Setting up the Database Subsystem Using Database script steps Lesson 6: Skills Based Routing Appling skills to agents Defining the Contact Service Queue Specifying the CSQ in the Script Lesson 7: Advanced ACD Routing Overflow Routing When to Overflow How to get the Data Needed for Making Decisions Describe Methods of Overflowing Lesson 8: Basic ACD Callback Options Setup the Email Subsystem Script for Email Notification Script for Leaving a Recorded Message Script for Callback when Queue Times have Decreased Lesson 9: Enterprise Data and Session Management Define Enterprise Data in Cisco Finesse Define a Call Variable Layout in Cisco Finesse Define ECC Variables in the script editor Set Enterprise Data in the script Define Session Management Setup Session Management Use Session Management to Pass Variable Information Between Scripts Lesson 10: Advanced ACD Callback Options Leave Queued Message with an Option for Callback Scheduled Callback

This is NOT a Programming course, the Goal is to understand the theory behind the creation of games. You will learn about many different aspects of Game Design and how they work, such as: What a Game is (Goal, Interaction, Obstacles, and Rules) Types of Games (Digital, Analog, and Gamification) Game Loops Game Arcs Game Roles Game Industry (Publishers, Game Studios and Indie Game Studios) Game Purposes Layers of a Digital Game Tutorials (Explicit, Implicit) Licensing (Royalty free, Creative Commons) Game Design Document (+ Template) Crowdfunding Publishing Games (Google Play, App Store, Steam and Itch io) By the end of some classes, I'll challenge you to do some exercises, to help you learn better. They are not mandatory, but they can make you become a better game designer. You will also answer some Quizzes, to help you memorize what you learnt even more. You'll also be able to download the presentation used in this course. This course will help you create a bionic eye, after your know how games are made, playing them will never be the same again. What you'll learn Understand what makes a game be a game Get to know in which area the student fits better Know the differences between the different types of Game Producers Know the different Games Purposes Learn how to adjust and choose the best tutorial for each Target Audience Find free assets to use in their games, even commercially Fill a basic Game Design Document for their own games Choose the best Store to publish games, according to the team's goal Requirements There are absolutely no prerequisites to take this course. Who is the target audience? People who want to learn about the Game Industry People who want to understand Game Theory Anyone who plans to work with Games in any area Humans that want to create a Bionic eye and play games as a Game Designer Teams who want to learn how to earn money by making games Game Structure Introduction 00:01:00 What Is A Game 00:06:00 Game Types 00:06:00 Game Loops 00:06:00 Game Arcs 00:04:00 Game Indutry Game Roles - Part 1 00:07:00 Game Roles - Part 2 00:07:00 Game Industry 00:06:00 Game Purposes 00:04:00 Game Layers Game Layers 00:06:00 Tutorials 00:06:00 Licensing 00:06:00 Development Game Design Document and Game Design Canvas 00:06:00 Crowdfunding 00:05:00 Publishing 00:04:00 Top 10 Game Designer Mistakes 00:06:00 Thank You And Congratulations 00:01:00 Resources Resources - Welcome To Game Design - Introduction to Game Design Theory 00:00:00 Course Certification

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Gain the skills and credentials to kickstart a successful career in the technology industry and learn from the

This course primarily focuses on explaining the concepts of the Document Object Model through a project-based approach. It will help you enhance your coding skills using JavaScript along with a deeper understanding of the DOM fundamentals.

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Learn to build an amazing REST API with Spring Boot and understand what all this hype about microservices is about.

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