11192 Professional Skills courses

This Employability Skills Online course is designed for students who want to improve their employability skills and prepare for the world of work. This Employability Skills Online Course aims to help learners develop and improve skills required for the workplace and increase learners' confidence and communication skills to prepare them for employment or a change in employment. This Employability Skills Online Course will make you more aware of what employers are currently looking for when hiring new employees and how you can make the most of your technical qualifications, skills, experience, and personal qualifications when applying for jobs. Apart from technical qualifications, the Employability Skills Online Courseconsiders a variety of generic skills and capabilities that employers look for. Learning Outcomes After completing this Employability Skills Online Course, you will be able to: Understand a Mindset that can improve employability. Know how to deal with your first days at work. Recognise the key motivators and de-motivators that impact work situations. Understand how to set your targets. Understand how to manage time. Know how to present yourself. Know how to solve problems in a place of work. Recognise creative thinking. Know how to work in a team. Know how to deal with conflict. Gain a solid understanding of health, safety and security in the place of work. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Employability Skills Online Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the Employability Skills Online Course. ***Other Benefits of This Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Employability Skills Online Course] ***Employability Skills Online Course*** Detailed course curriculum of the Employability Skills Online Course: Module 01: Understanding Mindset Module 02: Dealing with Your First Days at Work Module 03: Understanding Motivation Module 04: Setting Your Targets Module 05: Managing Your Time Module 06: Presenting Yourself Module 07: Problem Solving in a Place of Work Module 08: Creative Thinking Module 09: Understanding Risk Module 10: Working in a Team Module 11: Dealing with Conflict Module 12: Health, Safety and Security in the Place of Work ------------------ Assessment Method After completing each module of the Employability Skills Online Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Employability Skills Online Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Employability Skills Online Course This Employability Skills Online Course course is ideal for people looking for employment or a change in employment. Requirements Employability Skills Online Course There are no specific requirements for this Employability Skills Online Course because it does not require any advanced knowledge or skills. Certificates Certificate of completion Digital certificate - Included

Child Protection Course This Child Protection Course is designed to equip you with the essential knowledge and skills needed to become an expert in child care and risk assessment. This course will give you all the practical knowledge & credentials that you need to excel in your new role. Our Child Protection course will give you a broad grasp of the subject. The course provides specific modules that break down each topic and guarantee that all of our students have an outstanding and complete learning experience. Why Choose Child Protection Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. Courses We Offer Course 01: Child Protection Course Course 02: Level 4 Diploma in Child Psychology Child Protection Course The course will also educate you about different types of child abuse, risk identification, and assessing children's needs, among other things. You will also be taught how to properly illustrate the policies. After finishing the course, you will receive a professional certificate and learn from industry professionals. Learning Outcomes After completing this Child Protection course, you will be able to: Describe the fundamentals of child protection and risk assessment. Know the UK laws & legislation of child protection. Identify and prevent different types of child abuse. Explain risk assessment. Know about initial decision making. Prepare a child protection record. Certificate of Completion You will receive a course completion certificate for free as soon as you complete the Child Protection Course. Child Protection Course 49:00 1: Child Protection Course 49:00 PDF Level 4 Diploma in Child Psychology 2:14:00 2: Level 4 Diploma in Child Psychology 2:14:00 PDF Who is this course for? Child Protection Course This Child Protection course is for anyone who enjoys learning new skills. Requirements Child Protection Course There are no specific requirements for Child Protection course because it does not require any advanced knowledge or skills. Students who intend to enrol in Child Protection course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Child Protection Course This Child Protection course will assist you in obtaining a job in the relevant field and advancing your career. After completing this course, you will be able to pursue a variety of job opportunities. This also improves your ability to be considered for job promotions. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Step into a world where empathy meets expertise, and every interaction is a step towards transforming lives. Explore the intricate landscape of substance misuse and outreach work through a meticulously crafted curriculum that delves deep into the heart of human experiences. Unravel the complexities of substance abuse and the myriad factors driving individuals towards these patterns. From the biological to the societal, every facet is illuminated, equipping you with profound insights to guide your journey towards effective intervention. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Dive into the physiological and psychological impacts of substance misuse, understanding the intricate dance between mind and body. Grasp the nuances of implementing policies and strategies, wielding knowledge as your most potent tool. Navigate through treatment scenarios with finesse, addressing the unique needs of diverse demographics, including vulnerable groups like children. Empower yourself with a comprehensive understanding of pharmacological interventions, sculpting a path towards holistic care. Embark on a voyage where prevention and awareness stand as stalwart guardians against the tide of addiction, shaping communities with resilience and resolve. Elevate your capabilities across all realms of social work, carving out a niche where compassion meets competence. Embrace a future where every decision is steeped in wisdom, and every action is a testament to your dedication to the betterment of society. Course Curriculum Module 01: Substance Misuse and Outreach Worker Module 02: Substances: Drugs, Alcohol and Others Module 03: Abuses of Substance Misuse Module 04: Why People Use Drug and Alcohol? Module 05: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 06: Understand Possible Causes of Substance and Drug Abuse Module 07: Implementing Substance Use Policy Module 08: Effects of Drugs on the Body and Mind Module 09: Specific Treatment Situations Module 10: Substance Misusers: Children Module 11: Risk Factors Module 12: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 13: Planning and Implementing a Practice Improvement Subject Module 14: Prevention and Awareness Module 15: Substance Use Capabilities Across All Level of Social Work Module 16: Career Consultancy Learning Outcomes: Identify types of substances and their effects on individuals. Analyze reasons behind substance abuse from biological, social perspectives. Implement substance use policies in relevant organizational settings effectively. Understand pharmacological agents for managing substance misuse problems. Plan and implement practices to improve substance misuse interventions. Enhance prevention and awareness strategies regarding substance misuse. CPD 10 CPD hours / points Accredited by CPD Quality Standards Substance Misuse Outreach Worker Training 2:12:18 1: Module 01: Substance Misuse and Outreach Worker 11:07 2: Module 02: Substances: Drugs, Alcohol and Others 03:16 3: Module 03: Abuses of Substance Misuse 10:22 4: Module 04: Why People Use Drug and Alcohol? 11:59 5: Module 05: The Nature of Substance Misuse: Biological, Psychological 15:46 6: Module 06: Understand Possible Causes of Substance and Drug Abuse 08:02 7: Module 07: Implementing Substance Use Policy 09:37 8: Module 08: Effects of Drugs on the Body and Mind 10:09 9: Module 09: Specific Treatment Situations 10:41 10: Module 10: Substance Misusers: Children 04:50 11: Module 11: Risk Factors 04:20 12: Module 12: Substance Misuse Management: Pharmacological Solutions 05:06 13: Module 13: Planning and Implementing a Practice Improvement Subject 05:15 14: Module 14: Prevention and Awareness 15:14 15: Module 15: Substance Use Capabilities Across All Level of Social Work 01:11 16: Module 16: Career Consultancy 04:23 17: CPD Certificate - Free 01:00 Who is this course for? Social workers seeking expertise in substance misuse outreach. Healthcare professionals aiming to specialize in substance misuse support. Individuals interested in understanding substance misuse and its complexities. Educators looking to enhance their knowledge of substance misuse issues. Community workers striving to address substance misuse challenges effectively. Career path Substance Misuse Outreach Worker Addiction Counsellor Substance Misuse Support Worker Youth Substance Misuse Worker Substance Misuse Educator Community Outreach Coordinator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Explore the intricate web of global interactions with our comprehensive course, "Understanding International Relations." Whether you're a seasoned professional or a curious beginner, this course offers a deep dive into the complexities that shape our world today. Here's what you'll discover: Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course on Understanding International Relations, learners explore various aspects that shape global politics and interactions among countries. They delve into historical contexts to understand how past events influence present-day international affairs. The course introduces different theories like Realism, Liberalism, Marxism, and Constructivism, offering insights into how these perspectives explain the behaviors of nations and international systems. Students examine the key actors involved in international relations, including states, international organizations, and non-state actors, and analyze their roles and impacts. They gain an understanding of the complexities of war and its implications on global stability and security. The course also covers international organizations, exploring their functions and contributions to global governance. Additionally, learners study international political economy, focusing on how economic factors shape diplomatic relations and global policies. Recent issues in international relations are also discussed, providing insights into contemporary global challenges and their significance on a global scale. Course Curriculum Module 01: Historical Context Module 02: Theories in International Relations I Realism and Liberalism Module 03: Theories in International Relations II The Marxist, The Constructivist and The Module 04: Actors in International Relations Module 05: Understanding International Relations Module 06: War Module 07: International Organisations Module 08: International Political Economy Module 09: Recent Issues in International Relations Learning Outcomes: Analyse historical events shaping global politics in historical context. Compare and contrast realism and liberalism theories in international relations. Evaluate Marxist and Constructivist perspectives in global political analysis. Identify key actors influencing international relations dynamics. Explain theories and concepts underlying international political economy. Assess recent issues impacting contemporary international relations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Understanding International Relations 1:52:44 1: Module 01: Historical Context 11:59 2: Module 02: Theories in International Relations I Realism and Liberalism 16:45 3: Module 03: Theories in International Relations II: Marxist and Constructivist 15:06 4: Module 04: Actors in International Relations 08:09 5: Module 05: Understanding International Relations 09:03 6: Module 06: War 13:28 7: Module 07: International Organisations 10:18 8: Module 08: International Political Economy 12:29 9: Module 09: Recent Issues in International Relations 14:27 10: CPD Certificate - Free 01:00 Who is this course for? Students interested in global politics and diplomatic relations. Individuals pursuing careers in international organisations or diplomacy. Scholars aiming to understand global conflicts and peace-building efforts. Professionals in governmental or non-governmental international relations roles. Anyone curious about the economic dimensions of global diplomacy. Career path Diplomatic Officer International Relations Researcher Policy Analyst Foreign Affairs Consultant International Development Officer Trade Policy Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you looking to enhance your Senior Product Manager skills? If yes, then you have come to the right place. Our comprehensive course on Senior Product Manager Skills will assist you in producing the best possible outcome by mastering the Senior Product Manager Skills skills. The Senior Product Manager Skills course is for those who want to be successful. In the Senior Product Manager Skills course, you will learn the essential knowledge needed to become well versed in Senior Product Manager Skills. Our Senior Product Manager Skills course starts with the basics of Senior Product Manager Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Senior Product Manager Skills course is intuitive and easy to understand. Why would you choose the Senior Product Manager Skills course from Compliance Central: Lifetime access to Senior Product Manager Skills course materials Full tutor support is available from Monday to Friday with the Senior Product Manager Skills course Learn Senior Product Manager Skills skills at your own pace from the comfort of your home Gain a complete understanding of Senior Product Manager Skills course Accessible, informative Senior Product Manager Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Senior Product Manager Skills Study Senior Product Manager Skills in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Senior Product Manager Skills Course Senior Product Manager Skills Curriculum Breakdown of the Senior Product Manager Skills Course Course Outline: Module 01: Introduction to Product Management Module 02: Product Classification Module 03: Developing the Product Plan Module 04: New Product Development Module 05: Levels of a Product and Product Life Cycle Module 06: Product Pricing Strategy Module 07: Product and Brand Portfolio Analysis Module 08: Channels Management Module 09: Basics of Marketing for Products Module 10: Financial Analysis for Product Management CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Senior Product Manager Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Senior Product Manager Skills. It is also great for professionals who are already working in Senior Product Manager Skills and want to get promoted at work. Requirements To enrol in this Senior Product Manager Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path Senior Product Manager: £65,000 to £100,000 per year Product Marketing Manager: £50,000 to £80,000 per year Senior Business Analyst: £45,000 to £75,000 per year Product Owner: £40,000 to £70,000 per year Technical Product Manager: £55,000 to £90,000 per year Product Development Manager: £60,000 to £95,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you ready to step into the dynamic world of event management and take your career to new heights? Our comprehensive Level 7 Event Management course is designed to equip you with the essential skills and knowledge needed to thrive in this fast-paced industry. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In the Level 7 Event Management course, learners will gain comprehensive knowledge and skills essential for organizing successful events. They will understand the intricacies of event planning from start to finish, including invitation strategies and the critical steps involved in planning. The role of event planners will be explored, focusing on decision-making under pressure and maintaining personal effectiveness. Learners will also delve into managing food and beverage operations, ensuring food safety and hygiene standards are met in catering. The course covers crucial aspects like event security, effective event marketing, and creating appealing event decorations. Furthermore, learners will grasp the importance of effective communication in event management and learn methods for handling cleaning and waste disposal during and after events. Overall, this curriculum equips learners with the expertise needed to handle various aspects of event management professionally and efficiently. Course Curriculum Module 01: Invitation to the Event Module 02: Steps to Plan an Event Module 03: Role of an Event Planner Module 04: Personal Level Decision making Under Stress Module 05: Management of Food and Beverage Operations Module 06: Food Safety in Catering Module 07: Food Safety and Hygiene Module 08: Events and Clients Module 09: Event Security Module 10: Event Marketing Module 11: Event Decorations Module 12: Event Classification Module 13: Effective Communication Module 14: Cleaning and Waste Disposal Module 15: Catering at Events Learning Outcomes: Understand event planning fundamentals and invitation protocols. Apply stress management techniques in event decision-making processes. Demonstrate knowledge of food and beverage operations management. Implement food safety and hygiene practices in catering settings. Develop effective event marketing strategies and client management skills. Execute event security measures and manage event decorations effectively. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 7 Event Management 3:46:07 1: Module 01: Invitation to the Event 15:11 2: Module 02: Steps to Plan an Event 16:55 3: Module 03: Role of an Event Planner 18:33 4: Module 04: Personal Level Decision making Under Stress 19:15 5: Module 05: Management of Food and Beverage Operations 14:07 6: Module 06: Food Safety in Catering 15:44 7: Module 07: Food Safety and Hygiene 11:23 8: Module 08: Events and Clients 10:44 9: Module 09: Event Security 09:21 10: Module 10: Event Marketing 19:11 11: Module 11: Event Decorations 13:20 12: Module 12: Event Classification 16:25 13: Module 13: Effective Communication 18:55 14: Module 14: Cleaning and Waste Disposal 13:06 15: Module 15: Catering at Events 12:57 16: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring to excel in event management roles. Event planners seeking to enhance their operational skills. Catering professionals interested in expanding their career opportunities. Marketing professionals aiming to specialize in event promotion. Security personnel looking to transition into event security management. Career path Event Coordinator Event Manager Catering Manager Marketing Executive (Events) Security Manager Food and Beverage Supervisor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

***Making a Difference While Making Money: Can CSR Really Do Both?*** A recent study revealed that 80% of consumers are more likely to do business with a company committed to CSR - Corporate Social Responsibility. In today's world, businesses are increasingly recognising the importance of operating with a social conscience. This CSR - Corporate Social Responsibility course equips you with the knowledge and understanding to navigate the ever-evolving landscape of CSR. This course provides a comprehensive exploration of CSR - Corporate Social Responsibility, its principles, and its practical applications in the business world. Through engaging learning modules, you'll gain a thorough understanding of the stakeholders involved, delve into the concept of sustainability within CSR - Corporate Social Responsibility, and explore effective implementation strategies. The course concludes by examining methods for evaluating and reporting CSR - Corporate Social Responsibility performance. Learning Outcomes By the end of this course, you will be able to: Define CSR - Corporate Social Responsibility and understand its core principles. Identify and analyse the stakeholders impacted by CSR - Corporate Social Responsibility practices. Integrate a sustainable perspective into CSR - Corporate Social Responsibility initiatives. Develop and implement effective CSR - Corporate Social Responsibility strategies within a business context. Evaluate the impact of CSR - Corporate Social Responsibility initiatives. Communicate CSR - Corporate Social Responsibility performance effectively. This CSR - Corporate Social Responsibility course delves into the critical aspects of responsible business practices. Module 1 lays the foundation with a comprehensive introduction to CSR - Corporate Social Responsibility. Module 2 explores the concept of stakeholders and the social contract, emphasizing the interconnectedness between businesses and society. In Module 3, you'll gain a crucial perspective on sustainability and its role in CSR - Corporate Social Responsibility. Moving forward, Module 4 equips you with the knowledge and tools to implement impactful CSR - Corporate Social Responsibility initiatives within your organization. Finally, Module 5 explores methods for evaluating and reporting CSR - Corporate Social Responsibility performance, ensuring transparency and accountability. Curriculum Breakdown of the Corporate Social Responsibility Course Module 01: Introduction to Corporate Social Responsibility Module 02: Stakeholders & the Social Contract Module 03: A Sustainable Perspective of CSR (Corporate Social Responsibility) Module 04: Implementing CSR (Corporate Social Responsibility) Module 05: Performance Evaluation and Performance Reporting CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is ideal for: Business professionals seeking to enhance their understanding of CSR - Corporate Social Responsibility. Individuals interested in pursuing a career in CSR - Corporate Social Responsibility. Entrepreneurs looking to integrate CSR - Corporate Social Responsibility principles into their businesses. Students interested in gaining a theoretical understanding of CSR - Corporate Social Responsibility. Sustainability professionals seeking to broaden their knowledge of CSR - Corporate Social Responsibility. Anyone interested in the evolving role of businesses in society. Requirements There are no prerequisites for this CSR - Corporate Social Responsibility course. Learners should have a basic understanding of business principles. Career path A strong foundation in CSR - Corporate Social Responsibility can open doors to a variety of rewarding career paths. A few examples: CSR - Corporate Social Responsibility Manager Sustainability Officer Social Impact Investor Corporate Responsibility Analyst ESG Consultant Public Policy Advocate (with a focus on CSR - Corporate Social Responsibility) CSR - Corporate Social Responsibility Auditor Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking forward to Compliance learning the most in-demand skills for the ongoing year and beyond? Then you are in the perfect place. Anyone searching for a road into this sector or who wants to advance their knowledge and abilities in the industry should take this CPD Quality Standard accredited compliance course. With step-by-step training in compliance, compliance audit and risk management, it covers the function of the compliance department in great depth. Compliance Training course Learning Outcomes: You'll be a seasoned expert after completing this reputable compliance course. You will discover the following concepts- Discover everything there is to know about compliance Be familiar with fundamental components of compliance and their procedures Utilise the elements to learn how to set up and maintain a compliance management system Understand what an audit is and how an audit is conducted Know how to manage risks Key Highlights for Recruitment Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions Completing the Compliance course will help you stand out in the job market. To impress employers, obtain an accredited certificate and include it on your resume. Compliance Risk Management Course Curriculum: Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Explore each of the roles available and how you can start your career in Compliance Training. Method of Assessment MCQ Based Passing Marks 60% Unlimited Retake Exam Instant Assessment and Feedback CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this course. Besides, this course particularly recommended for- Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol for Compliance Training course should meet the following requirements; Basic knowledge of English Language, which already you have Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platform. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Compliance, such as- Compliance Trainer: £25,000 to £40,000 per year Compliance Officer: £30,000 to £45,000 per year Learning and Development Specialist: £28,000 to £45,000 per year Human Resources (HR) Compliance Coordinator: £25,000 to £38,000 per year Risk Management Analyst: £30,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

In the bustling realm of customer service, mastery isn't merely an option; it's the golden ticket to unlocking unparalleled success. Picture this: every interaction, a chance to dazzle and delight, transforming ordinary moments into extraordinary experiences. Welcome to the realm where every conversation holds the potential to forge lasting connections and elevate brand loyalty to unprecedented heights. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Within these carefully crafted modules lies the blueprint for customer service excellence. Explore the intricacies of communication, from the subtle nuances of phone etiquette to the art of building unwavering rapport over the airwaves. Navigate the ebb and flow of inbound and outbound calls with finesse, mastering the delicate dance of active listening and gracefully managing even the toughest of callers. Beyond the realms of mere conversation, delve into the realm of problem-solving prowess, equipped with the tools to navigate any challenge that comes your way. Here, each module is a stepping stone towards a deeper understanding of the intricate tapestry that is customer relationship management, culminating in the ability to measure success not just in metrics, but in the smiles of satisfied customers. Welcome to a world where every call is an opportunity, and excellence is not just a goal but a way of life. Course Curriculum Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Relationship Management Module 04: Customer Service Communication Strategies Module 05: Aspects of Phone Etiquette Module 06: Building Rapport Over the Phone Module 07: Inbound and Outbound Calls Module 08: Active Listening and Managing Tough Callers Module 09: Managing Interoffice Calls and Voicemail Module 10: Problem Solving over the Phone Module 11: Intra Organisation Dealings Module 12: Measuring Customer Service Learning Outcomes: Identify key principles of effective phone-based customer service strategies. Apply techniques for building rapport and managing tough callers effectively. Demonstrate active listening skills and handle inbound and outbound calls proficiently. Utilize problem-solving strategies to address customer inquiries and concerns. Manage interoffice calls, voicemail, and intra-organisation dealings professionally. Evaluate customer service performance through effective measurement techniques. CPD 10 CPD hours / points Accredited by CPD Quality Standards Phone-Based Customer Service Training 2:49:55 1: Module 01: Introduction to Customer Service 13:13 2: Module 02: What's Different about Good Customer Service? 06:30 3: Module 03: Customer Relationship Management 06:30 4: Module 04: Customer Service Communication Strategies 14:06 5: Module 05: Aspects of Phone Etiquette 16:17 6: Module 06: Building Rapport Over the Phone 12:49 7: Module 07: Inbound and Outbound Calls 11:39 8: Module 08: Active Listening and Managing Tough Callers 16:03 9: Module 09: Managing Interoffice Calls and Voicemail 07:17 10: Module 10: Problem Solving over the Phone 35:10 11: Module 11: Intra Organisation Dealings 22:22 12: Module 12: Measuring Customer Service 06:59 13: CPD Certificate - Free 01:00 Who is this course for? Customer service representatives seeking to enhance phone-based communication skills. Call centre agents aiming to improve customer interactions and satisfaction. Sales professionals interested in refining their phone etiquette and communication strategies. Frontline staff members tasked with handling inbound and outbound calls effectively. Team leaders or supervisors responsible for managing and monitoring phone-based customer service. Career path Customer Service Advisor Call Centre Operator Sales Representative Receptionist Customer Support Specialist Telecommunications Operator Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's competitive landscape, standing out is not just an advantage - it's essential. With our comprehensive Personal Branding Diploma, you'll gain the knowledge and skills needed to craft a unique, compelling personal brand that resonates with your audience and propels your career or business forward. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners will discover how to define and enhance their personal brand. They'll learn how to identify the strengths, values, and unique qualities that set them apart. They'll explore techniques to refine their brand image, focusing on appearance, personality traits, and online presence through social media. Through practical exercises, learners will gain skills in managing and developing their brand identity effectively. They'll also understand the importance of maintaining consistency and authenticity across personal and professional interactions. Furthermore, the course equips learners with strategies to navigate and mitigate brand crises, ensuring they can uphold their reputation even in challenging situations. Overall, participants will emerge with a comprehensive understanding of personal branding principles and practical tools to build and manage their personal brand successfully. Course Curriculum Module 01: Defining Yourself (I) Module 02: Defining Yourself (II) Module 03: Sharpening Your Brand Module 04: Appearance Matters Module 05: Branding Personality Traits Module 06: Social Media (I) Module 07: Social Media (II) Module 08: Controlling and Developing Your Image Module 09: Personal and Professional Influences Module 10: Brand Management During a Crisis Learning Outcomes: Define personal brand elements for effective self-representation strategies. Refine brand identity to resonate with target audiences authentically. Enhance appearance to align with personal brand messaging and values. Cultivate desirable personality traits to strengthen brand perception. Utilize social media platforms for strategic brand promotion and engagement. Manage personal and professional influences to maintain brand authenticity and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Personal Branding Diploma 38:56 1: Module 01: Defining Yourself (I) 05:17 2: Module 02: Defining Yourself (II) 03:53 3: Module 03: Sharpening Your Brand 03:52 4: Module 04: Appearance Matters 03:51 5: Module 05: Branding Personality Traits 02:57 6: Module 06: Social Media (I) 04:08 7: Module 07: Social Media (II) 03:25 8: Module 08: Controlling and Developing Your Image 03:23 9: Module 09: Personal and Professional Influences 03:36 10: Module 10: Brand Management During a Crisis 03:34 11: CPD Certificate - Free 01:00 Who is this course for? Graduates seeking to establish a strong professional presence online. Entrepreneurs aiming to enhance their personal brand visibility. Professionals in marketing or public relations seeking personal branding expertise. Individuals transitioning careers who want to redefine their personal brand. Anyone interested in building a compelling and authentic online persona. Career path Brand Consultant Social Media Manager Personal Stylist Public Relations Officer Marketing Strategist Image Consultant Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.