11234 Professional Skills Course (PSC) courses

The Pastoral Safeguarding Course offers a thorough exploration of safeguarding principles tailored specifically for pastoral settings. Designed to enhance awareness and understanding, this course guides learners through recognising and responding to safeguarding concerns with confidence and clarity. It delves into the essential responsibilities involved in creating safe environments where vulnerable individuals feel protected and supported, all within a straightforward and accessible online format. The content is crafted to suit anyone involved in pastoral care, whether in educational institutions, faith communities, or voluntary organisations. This course ensures that learners gain a clear grasp of safeguarding policies, the importance of confidentiality, and effective communication strategies to foster trust and respect. With an emphasis on recognising signs of abuse or neglect, it equips participants with the knowledge to act appropriately and sensitively. Delivered entirely online, this course fits seamlessly into busy schedules, allowing individuals to study at their own pace without the need for physical attendance. Whether you’re new to pastoral safeguarding or seeking a refresher, this course provides the confidence and understanding necessary to make a positive difference in the lives of those you support. Key Features: CPD Accredited Pastoral Safeguarding Course Instant e-certificate Fully online, interactive Pastoral Safeguarding course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Pastoral Safeguarding Course Curriculum Module 01: Introduction to Safeguarding Module 02: Laws and Guidance Module 03: Child Abuse Module 04: Sexual Abuse Module 05: Risks and Risk Assessment Module 06: Responding to Disclosure and Reporting Module 07: Things to Do after Referral Module 08: Record Keeping Module 09: Introduction to School Administration Module 10: Types of Schools in the UK Module 11: Workplace Development Module 12: Safeguarding Students Module 13: Child Development Module 14: Managing School Premises. Module 15: Managing for Health and Safety Module 16: Risk Assessment and Common Risks Module 17: Accidents and Ill Health at Work Module 18: Electrical, Fire, and Gas Safety Learning Outcomes: Understand the fundamental principles of pastoral safeguarding and its importance in pastoral care. Gain knowledge of the relevant laws and guidance governing pastoral safeguarding practices. Identify different forms of child abuse and understand how to respond appropriately. Acquire a comprehensive understanding of sexual abuse and the measures to prevent and address it. Learn how to respond to disclosures, report incidents, and navigate the referral process. Accreditation All of our courses, including this Pastoral Safeguarding course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your Pastoral Safeguarding course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Assessment At the end of the Pastoral Safeguarding course, there will be an online assessment, which you will need to pass to complete the course. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This comprehensive Pastoral Safeguarding course is suitable for: School administrators, teachers, and pastoral staff. Social workers and child protection professionals. Healthcare and mental health practitioners working with children and young people. Requirements Learners do not require any prior qualifications to enrol on this Pastoral Safeguarding course. Career path School Safeguarding Officer Child Protection Advocate Youth Support Worker Social Worker (Specializing in Child Welfare) Education Policy Analyst Family Support Worker Certificates Digital certificate Digital certificate - Included Hard copy certificate Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Master the art of negotiation and become a confident, effective sales professional with our Sales Negotiation Skills Course. Designed for anyone looking to improve their ability to close deals and handle objections with ease, this course provides all the essential techniques for negotiating successfully. Whether you're a seasoned sales expert or just starting out, you’ll learn how to approach any negotiation with a calm, strategic mindset, enhancing your ability to reach mutually beneficial agreements. We focus on the critical elements of negotiation, such as understanding your counterpart's needs, managing conflicts, and building rapport that can lead to long-term business relationships. Throughout the course, you'll gain valuable insights into recognising negotiation dynamics and how to adjust your approach to meet different scenarios. With this knowledge, you'll be prepared to overcome challenges, avoid common pitfalls, and achieve results that align with your goals. From understanding the psychology of negotiation to refining your communication skills, this course equips you with everything you need to tackle negotiations head-on, leaving a lasting impact in your sales career. Step into a world where every conversation can lead to a successful outcome. Key Features of the Sales Negotiation Skills Course : Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Sales Negotiation Skills course is as follows: ***Sales Negotiation Skills*** Sales Part Module 01: Understanding the Talk Module 02: Getting Prepared to Make the Call Module 03: Creative Openings Module 04: Making Your Pitch Module 05: Handling Objections Module 06: Sealing the Deal Module 07: Following Up Module 08: Setting Goals Module 09: Managing Your Data Module 10: Using a Prospect Board Marketing Part Module 01: What is Marketing? Module 02: Common Marketing Types (I) Module 03: Common Marketing Types (II) Module 04: The Marketing Mix Module 05: Communicating the Right Way Module 06: Customer Communications Module 07: Marketing Goals Module 08: The Marketing Funnel Module 09: Marketing Mistakes (I) Module 10: Marketing Mistakes (II) Accreditation All of our courses, including this courses, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. Who is this course for? Anyone with a knack for learning new skills can take this courses. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

The Improving School Attendance Course is designed to equip educators, school leaders, and administrators with the essential knowledge and strategies needed to enhance student attendance. With a clear focus on understanding the root causes of absenteeism, this course provides insights into creating effective systems that address attendance challenges while fostering a positive learning environment. Throughout, participants will gain a deeper understanding of how strong attendance is linked to academic performance and student well-being. This course presents a straightforward, accessible approach to improving school attendance, offering participants a range of proven techniques to support students and families. By exploring both the personal and systemic factors influencing attendance, the course encourages the development of tailored approaches that are both effective and sustainable. Through engaging content, educators will be guided in refining their practices to cultivate a school culture where students feel motivated and encouraged to attend regularly, thus boosting overall achievement and creating a more connected and supportive educational community. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Improving School Attendance Module 01 : Introduction to School Attendance Module 02 : Factors Affecting Attendance in Schools Module 03 : Systems and Policies of School Module 04 : Engaging Families and Communities Module 05 : Creating a Positive School Culture Module 06 : Supporting Student Engagement and Motivation Module 07 : Interventions and Assistance Learning Outcomes: Analyze attendance data to identify key influencing factors. Implement tailored policies and systems to enhance attendance. Strengthen family and community involvement for better attendance. Foster a nurturing school culture that encourages attendance. Employ strategies to boost student engagement and motivation. Execute targeted interventions and assistance for struggling students. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? School Administrators seeking to improve attendance rates. Teachers aiming to create a more engaging learning environment. Education Consultants focused on attendance-related issues. Parent-Teacher Association members concerned about attendance. Community Leaders invested in school attendance initiatives. Local Government Officials working on education improvement. Educational Researchers interested in attendance data analysis. School Counselors dedicated to student well-being. Career path Attendance Officer Education Consultant School Administrator Community Engagement Coordinator Educational Researcher School Counselor Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

The School Midday Supervision Course is designed to equip individuals with the essential skills needed to effectively supervise students during their lunch breaks, ensuring their safety, well-being, and proper conduct. This online course offers a flexible learning opportunity, ideal for those looking to enhance their understanding of school environments without the need for physical attendance. With the increasing importance of structured supervision, this course addresses key areas such as maintaining discipline, managing student behaviour, and dealing with any issues that arise during the midday break. Throughout the course, you will gain insights into the responsibilities of a midday supervisor and how to handle various situations with confidence. By learning how to communicate effectively with students and colleagues, you’ll be better prepared to create a positive and calm atmosphere during the lunch period. This course is perfect for anyone interested in supporting schools and ensuring that students are supervised in a safe, organised environment. Whether you’re looking to develop new skills or broaden your role within a school, this course offers a flexible and straightforward way to do so. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Midday Supervision Module 02: Safeguarding and Child Protection Module 03: Promoting Positive Behaviour Module 04: Managing Challenging Behaviour Module 05: Creating an Engaging Environment Module 06: Supporting Students with SEND Module 07: Health and Safety Procedures Module 08: Collaboration and Teamwork Learning Outcomes Safeguard children's welfare and protection. Cultivate positive behaviour strategies. Effectively manage challenging student behaviours. Craft engaging learning environments. Support students with SEND. Implement health and safety protocols. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring teaching assistants. School staff, including lunchtime supervisors. Parents and guardians. Individuals seeking a career change. Graduates pursuing roles in education. Anyone passionate about child welfare. Career path Teaching Assistant Classroom Support Worker Education Welfare Officer Special Educational Needs Assistant School Behaviour Support Officer Early Years Educator Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

In the complex landscape of office dynamics, managers are often at the heart of navigating relationships, decisions, and power plays. This course is designed to equip managers with the understanding and strategies needed to effectively handle office politics without losing sight of professionalism. Through a mix of theoretical insights and practical knowledge, participants will learn how to build influence, manage challenging conversations, and foster a collaborative work environment. It's not about manipulative tactics but about mastering the art of diplomacy and decision-making in a professional setting. The course covers essential topics such as conflict resolution, strategic communication, and how to build and maintain a positive reputation within the workplace. Managers will gain valuable insights into recognising underlying motivations and managing diverse personalities, helping them make informed decisions while maintaining a productive and respectful office culture. With engaging content and a clear focus on managing workplace relationships, this course is perfect for those looking to advance their leadership skills in a subtly influential manner. Enroll now to gain comprehensive knowledge and mastery in navigating the intricate realm of office politics. Key Features CPD Accredited Office Politics for Managers Course FREE PDF + Hardcopy certificate Fully online, interactive Office Politics course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum of Office Politics for Managers Lesson 01 :New Hires Lesson 02 :It's About Interacting and Influencing Lesson 03 :Dealing with Rumors, Gossip, and Half - Truths Lesson 04 :Office Personalities Lesson 05 :Office Personalities Lesson 06: Getting Support for Your Projects Lesson 07:Conflict Resolution Lesson 08:Ethics Lesson 09:You Are Not an Island Lesson 10:Social Events Outside of Work Learning Outcomes: Master effective interaction and influence techniques for seamless teamwork. Tackle rumours, gossip, and half-truths with diplomacy and tact. Identify and navigate various office personalities for smoother collaboration. Strategically garner support for your projects within the organizational framework. Resolve conflicts through ethical and constructive approaches. Extend your professional network beyond the office through social events. Accreditation All of our courses are fully accredited, including this Office Politics for Managers Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Office Politics . Certification Once you've successfully completed your Office Politics for Managers Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Office Politics for Managers Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Office Politics for Managers Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Office Politics for Managers Course is ideal for: Experienced managers seeking advanced interpersonal skills. Team leaders aiming to foster a harmonious work environment. Professionals looking to enhance their influence within the workplace. HR personnel interested in conflict resolution strategies. New managers navigating the intricacies of office dynamics. Aspiring leaders eager to build a strong professional network. Requirements Learners do not require any prior qualifications to enrol on this Office Politics for Managers Course. You just need to have an interest in Office Politics for Managers Course. Career path After completing this Office Politics for Managers Course you will have a variety of careers to choose from. The following job sectors of Office Politics for Managers Course are: Human Resources Manager - £30K to 60K/year. Business Development Manager - £25K to 70K/year. Marketing Manager - £25K to 60K/year. Project Manager - £30K to 65K/year. Operations Manager - £30K to 65K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Urban planning is a vital field, influencing the shape and development of our communities and cities. This course provides a deep dive into the key principles and theories of urban planning, introducing learners to the role of planners in designing functional and sustainable urban spaces. Students will explore essential topics such as land use, infrastructure, zoning regulations, and urban design, gaining insights into how these elements come together to create thriving environments. Whether you’re interested in shaping urban landscapes or simply want to understand how cities evolve, this course will offer a solid foundation for understanding the complexities of urban planning. Through this course, learners will gain knowledge of the major challenges urban planners face today, including population growth, environmental sustainability, and the integration of technology into city design. With a structured curriculum that covers the history and current trends in urban planning, you’ll explore how planners strive to balance development with the preservation of cultural and natural resources. It’s an exciting opportunity to develop a fresh perspective on the world around you, highlighting the thought processes that go into creating the cities of tomorrow. Get ready to discover the intricate planning that goes into shaping urban spaces—no hard hats or blueprints required! Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Urban Planning Fundamentals Module 02: Process of Urban Planning Module 03: Urban Planning Policies and Regulations Module 04: Urban Infrastructure and Transportation Planning Module 05: Urban Design and Landscape Planning Module 06: Residential Buildings and Neighbourhood Planning Module 07: Street Design and Transportation Planning Module 08: Parks, Open Spaces and Recreation Planning Module 09: Environmental Considerations in Urban Planning Module 10: Sustainable Urban Planning Practices Module 11: Future Trends in Urban Planning Learning Outcomes: Analyse urban planning fundamentals for effective city development. Understand the intricate processes involved in urban planning. Navigate urban policies and regulations with confidence and insight. Design sustainable urban infrastructure and transportation systems. Conceptualize aesthetically pleasing urban landscapes and neighbourhoods. Apply environmental considerations for sustainable urban development. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Urban development enthusiasts Planners and policymakers Architects and landscape designers Environmentalists Civil engineers Geography and sociology graduates Government officials Students aspiring for urban planning roles Career path Urban Planner Transportation Planner Environmental Policy Analyst Landscape Architect Infrastructure Project Manager Housing Development Officer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Unlock the mysteries of the unknown with our comprehensive course on Introduction to Parapsychology and Paranormal. Delve into fascinating realms where science meets the supernatural, exploring a range of intriguing topics that will expand your understanding of the paranormal world. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In this course, learners explore fascinating topics related to parapsychology and the paranormal. They delve into the mysteries surrounding UFOs and aliens, learning about investigations and different cultural beliefs. They also study astrology and its historical significance. The course examines the placebo effect, exploring how belief can influence health outcomes. Learners explore the concepts of probability and coincidence, gaining insights into how events may seem connected without being so. They investigate physical manifestations and reactions related to paranormal phenomena, and how these can affect people.The course also covers the influence of conscious and subconscious minds on paranormal experiences, and the practice of meditation as a tool for exploring these phenomena. Learners critically analyze theories related to parapsychology, and study the psychology behind claims of psychic fraud, understanding the complexities involved in such phenomena. Course Curriculum Module 01: Introduction to Parapsychology and Paranormal Module 02: Investigating Aliens and UFOs Module 03: The Origin and Legends in Different Cultures Module 04: Astrology Module 05: Placebo Effect Module 06: Probability and Coincidence Module 07: Physical Manifestations and Reactions Module 08: Manifestation on the Conscious & Subconscious Mind Module 09: Meditation Module 10: Exploring the Theories Module 11: The Psychology of Psychic Fraud Learning Outcomes: Understand Parapsychology theories and their relevance in modern society. Analyze cultural perspectives on paranormal phenomena and their historical context. Evaluate the scientific basis behind phenomena like astrology and placebo effects. Examine the psychological and physiological reactions to paranormal experiences. Discuss the ethical implications surrounding psychic phenomena and related practices. Apply meditation techniques to enhance understanding of consciousness and subconsciousness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Individuals curious about paranormal phenomena and its scientific explanations. Students of psychology and sociology interested in unconventional human experiences. Researchers exploring cultural beliefs and their impact on paranormal studies. Those seeking to understand the intersection of psychology and metaphysics. Enthusiasts of meditation and its applications in paranormal exploration. Career path Paranormal Researcher Cultural Anthropologist Astrologer Ethical Psychologist Meditation Instructor Psychological Researcher Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Take on a transformative journey into the heart of social housing with our exclusive workshop on Tenant Support in Social Housing Programs. Imagine a realm where housing is not just about shelter, but a thriving community where tenants are supported, engaged, and empowered. In this course, we unravel the core fundamentals of social housing, delving into the intricate tapestry of tenant selection, financial management, and property maintenance. As we navigate through safety measures and delve into the art of tenant engagement, you'll discover the essential elements that make social housing programs not just spaces to live but communities to thrive in. Explore the nuanced terrain of recognizing and managing offensive behaviours, equipping yourself with the skills to foster a harmonious living environment. Understand the crucial roles played by social workers and housing officers, gaining insights into their responsibilities. Finally, glimpse into the vast career opportunities awaiting those passionate about making a meaningful impact in social housing management. Join us in this journey where housing transcends its conventional boundaries, becoming a catalyst for positive change and community well-being. Key Features: This Tenant Support in Social Housing Programs Course Includes This Tenant Support Course is CPD Certified Free Certificate Developed by Specialist Lifetime Access Course Curriculum: Tenant Support in Social Housing Programs Module 01: Social Housing Fundamentals Module 02: Tenant Selection and Oversight Module 03: Financial Management in Social Housing Module 04: Safety Measures and Property Maintenance in Social Housing Module 05: Tenant Engagement in Social Housing Module 06: Recognition and Management of Offensive Behaviours Module 07: Responsibilities of Social Workers and Housing Officers Module 08: Career Opportunities in Social Housing Management Learning Outcomes: Tenant Support in Social Housing Programs Master Social Housing Fundamentals, understanding the core principles and structures. Acquire skills in Tenant Selection and Oversight, ensuring efficient housing management. Develop proficiency in Financial Management specific to the dynamics of social housing. Implement Safety Measures and Property Maintenance for a secure and well-maintained environment. Foster Tenant Engagement in Social Housing, creating vibrant and connected communities. Recognize and Manage Offensive Behaviours, maintaining a harmonious social housing atmosphere. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Tenant Support in Social Housing Programs Housing professionals seeking a comprehensive understanding of social housing dynamics. Tenant support staff looking to enhance their knowledge and effectiveness. Social workers and housing officers interested in refining their roles. Individuals involved in community development and social housing initiatives. Policy makers and advocates dedicated to improving social housing programs. Career path Tenant Support in Social Housing Programs Social Housing Officer - £20K to 30K/year. Housing Support Worker - £18K to 25K/year. Housing Officer - £22K to 35K/year. Community Support Worker - £17K to 28K/year. Tenant Liaison Officer - £20K to 32K/year. Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Enrolling in a Child Protection and Safeguarding in Education course is essential in today's world, where ensuring the safety and well-being of children is paramount. This course equips you with vital knowledge about the UK's child protection system, how to respond to and report child abuse, and the importance of sharing safeguarding concerns. Child protection and safeguarding skills are crucial for anyone working with children, helping you identify and address child maltreatment effectively. Professionally, this knowledge is highly valued in the UK, opening up opportunities in education, sports, and leisure sectors, with average salaries ranging from £20,000 to £30,000 annually. Learning these skills enhances your career prospects and empowers you to contribute to creating safer environments for children. The demand for professionals in this sector is increasing, with the focus on safeguarding growing by approximately 15-20% annually. By mastering child protection and safeguarding practices, you not only advance your career but also play a critical role in safeguarding future generations. Key Features: CPD Certified Child Protection and Safeguarding Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Child Protection and Safeguarding Basics Module 02: Child Protection System In the UK Module 03: How to Respond to Child Abuses Module 04: The Importance of Sharing Information about Any Safeguarding Concerns Module 05: Reporting Abuse Module 06: Child Maltreatment Module 07: Child Protection in Education System Good Practice Guidelines Module 08: How to Deal with Allegations Against Staff Module 09: Child Protection in Sport & Active Leisure Good Safeguarding and Practice Guideline Learning Outcomes: Recognize signs of child abuse and respond appropriately, ensuring child safety. Demonstrate understanding of the UK child protection system and its nuances. Effectively share information about safeguarding concerns, prioritizing child welfare. Report instances of abuse with precision, adhering to established guidelines. Navigate child maltreatment issues, fostering a secure educational environment. Handle allegations against staff judiciously, upholding the integrity of the education system. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Child Protection and Safeguarding course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Child Protection and Safeguarding. Moreover, this course is ideal for: Teachers and educational staff Sports coaches and active leisure professionals Anyone involved in child-focused organizations Parents and guardians Social workers and community support workers Requirements There are no requirements needed to enrol into this Child Protection and Safeguarding in Education course. We welcome individuals from all backgrounds and levels of experience to enrol into this Child Protection and Safeguarding in Education course. Career path After finishing this Child Protection and Safeguarding in Education course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Child Protection and Safeguarding are: Child Protection Officer - £25K to £40K/year Social Worker - £24K to £38K/year Safeguarding Officer - £26K to £42K/year Education Welfare Officer - £22K to £37K Youth Worker - £20K to £33K Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Imagine embarking on a Customer Support Training Course that equips you with essential skills crucial in today's digital age. Customer support is not just about solving problems; it's about fostering positive relationships and ensuring satisfaction. In our modern world, where businesses thrive on customer loyalty, mastering Customer Support is paramount. This course teaches you effective communication, telephone etiquettes, and negotiation techniques, preparing you to handle various customer interactions confidently. These skills are invaluable in both daily life and professional careers, opening doors to job opportunities across the UK. Customer Support roles are in high demand, with salaries reflecting this need-ranging from competitive entry-level packages to lucrative senior positions. The sector is growing steadily, with a significant rise in job openings over the past decade. By enrolling in this course, you not only enhance your employability but also contribute to your personal growth and the success of any organization you join. Customer Support isn't just a skill; it's a pathway to thriving in today's service-driven economy. Key Features: CPD QS Certified Customer Support Course Free Certificate Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Call Centre Module 02: Traits of a Call Centre Agent Module 03: Agent and Customer Relationship Module 04: Telephone Etiquettes Module 05: Communication Skills Module 06: Scripts and Negotiation Techniques Module 07: Managing Difficult Customers Module 08: Call Centre Metrics and Benchmarking Module 09: Call Centre Technology and Trends Learning Outcomes: Develop strong customer rapport for enhanced service delivery and satisfaction. Perfect telephone etiquette to create a positive and professional impression. Acquire effective communication skills for seamless customer-agent interactions. Hone negotiation techniques within scripted scenarios for optimal outcomes. Navigate challenging customer situations with confidence and strategic proficiency. Interpret call centre metrics to drive performance and achieve benchmarked success. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Support Training course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Customer Support Training. Moreover, this course is ideal for: Aspiring customer service professionals seeking skills enhancement. Call centre agents eager to refine their customer interaction capabilities. Team leaders aiming to elevate their team's customer satisfaction scores. Customer support managers focused on improving overall team performance. Individuals in roles requiring mastery of call centre dynamics and metrics. Requirements There are no requirements needed to enrol into this Customer Support Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Customer Support Training course. Career path After finishing this Customer Support Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Customer Support are: Customer Service Representative - £18K to 25K/year Call Centre Team Leader - £22K to 30K/year Customer Support Manager - £30K to 40K/year Technical Support Specialist - £20K to 28K/yr Customer Experience Analyst - £25K to 35K/yr Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.