11613 Professional Skills Course (PSC) courses in Coventry delivered Online

***Customers Yelling at You? Turn Complaints into CASH with This Course! (Customer Care & Customer Service Secrets Revealed!)*** Did you know that according to a recent study, 78% of customers would do business with a company again if they felt their complaint was resolved quickly and efficiently? Excellent customer care & customer service, particularly in handling complaints, is no longer a nicety - it's a business imperative. This course equips you with the theoretical knowledge and understanding to excel in the art of complaint handling within customer care & customer service. You'll develop the skills to not only navigate difficult situations but also turn them into opportunities to strengthen customer relationships and build brand loyalty. In a world dominated by Customer Care & Customer Service, our Complaints Handling course emerges as the beacon of excellence. Unravel the secrets of Complaints Customer Value, sculpting you into a maestro of the Customer Care & Customer Service realm. Explore the intricacies of Building Rapport & Trust, honing skills that transcend the mundane. Navigate the nuances of Effective Communication, transforming each conversation into a symphony of satisfaction. Dive into Handling Various Customer Types, equipping yourself to tackle any challenge with finesse. Immerse in Customer-Centric Complaint Resolution, emerging as the troubleshooter extraordinaire. Anticipate and prevent issues with Proactive Complaint Prevention, employing cutting-edge technology in Service Recovery. This course, laden with rich insights, is your key to unlocking new heights in the world ofCustomer Care & Customer Service. Elevate your expertise and redefine your impact! In this transformative journey, you'll emerge with: A profound understanding of Complaints Customer ( Customer Service ) Value Mastery in Building Rapport & Trust Effective Communication skills that resonate The ability to navigate and handle various customer types Expertise in Customer-Centric Complaint Resolution Proactive Complaint Prevention using advanced technology Embark on this journey with us, and let Customer Care & Customer Service become your forte. Revolutionise your approach, and stand out in the dynamic landscape of Complaints Handling! Course curriculum : Module 1:Complaints Customer Value: Explore the importance of customer complaints and their value to Customer Care & Customer Service. Module 2: Building Rapport & Trust: Learn techniques for building strong relationships with customers. Module 3:Effective Communication: Understand the principles of effective communication in Customer Care & Customer Service. Module 4:Handling Various Customer Types: Gain insights into handling different types of customers effectively. Module 5:Customer-Centric Complaint Resolution: Develop strategies to resolve complaints with a customer-centric approach. Module 6:Proactive Complaint Prevention and Service Recovery: Learn proactive measures for preventing complaints and strategies for service recovery. Module 7:Advanced Technology and Tools in Customer Care: Understand the role of advanced technology in enhancing Customer Care & Customer Service. CPD 10 CPD hours / points Accredited by CPD Quality Standards Complaints Customer Value 13:41 1: Complaints Customer Value 13:41 Building Rapport Trust 11:10 2: Building Rapport Trust 11:10 Effective Communication 12:56 3: Effective Communication 12:56 Handling Various Customer Types 12:51 4: Handling Various Customer Types 12:51 Customer-Centric Complaint Resolution 14:12 5: Customer-Centric Complaint Resolution 14:12 Proactive Complaint Prevention and Service Recovery 14:19 6: Proactive Complaint Prevention and Service Recovery 14:19 Advanced Technology and Tools in Customer Care 21:48 7: Advanced Technology and Tools in Customer Care 21:48 Order Your CPD Quality Standard Certificate (Optional) 01:00 8: CPD Certificate (Optional) 01:00 Who is this course for? Customer Care & Customer Service Professionals seeking to enhance their skills Managers and Supervisors overseeing Customer Service teams Individuals aspiring to specialise in Complaints Handling Entrepreneurs focused on delivering exceptional Customer Care & Customer Service Anyone passionate about mastering the art of Effective Communication in Customer Service Requirements There are no specific prerequisites for this Customer Care & Customer Service course. A willingness to learn and a desire to improve customer care & customer service skills are essential. Career path Customer Service Manager: £35,000 - £60,000 Complaints Specialist: £25,000 - £45,000 Customer Experience Analyst: £30,000 - £50,000 Quality Assurance Supervisor: £28,000 - £55,000 Service Recovery Strategist: £40,000 - £70,000 Position yourself for success in the Customer Care & Customer Service landscape! Enrol now and become the master of Complaints Handling. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed. CPD Quality Standard Certificate Digital certificate - £7.99

Are you looking to enhance your Leadership & Management: Interpersonal Skills skills? If yes, then you have come to the right place. Our comprehensive course on Leadership & Management: Interpersonal Skills will assist you in producing the best possible outcome by mastering the Leadership & Management: Interpersonal Skills skills. The Leadership & Management: Interpersonal Skills course is for those who want to be successful. In the Leadership & Management: Interpersonal Skills course, you will learn the essential knowledge needed to become well versed in Leadership & Management: Interpersonal Skills. Our Leadership & Management: Interpersonal Skills course starts with the basics of Leadership & Management: Interpersonal Skills and gradually progresses towards advanced topics. Therefore, each lesson of this Leadership & Management: Interpersonal Skills course is intuitive and easy to understand. Why would you choose the Leadership & Management: Interpersonal Skills course from Compliance Central: Lifetime access to Leadership & Management: Interpersonal Skills course materials Full tutor support is available from Monday to Friday with the Leadership & Management: Interpersonal Skills course Learn Leadership & Management: Interpersonal Skills skills at your own pace from the comfort of your home Gain a complete understanding of Leadership & Management: Interpersonal Skills course Accessible, informative Leadership & Management: Interpersonal Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Leadership & Management: Interpersonal Skills Study Leadership & Management: Interpersonal Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Leadership & Management: Interpersonal Skills Course Leadership & Management: Interpersonal Skills Curriculum Breakdown of the Leadership & Management: Interpersonal Skills Course Module 01: What are Soft Skills? Module 02: Communication Module 03: Teamwork Module 04: Problem-Solving Module 05: Time Management Module 06: Attitude and Work Ethic Module 07: Adaptability/Flexibility Module 08: Self-Confidence (Owning It) Module 09: Ability to Learn From Module 10: Networking Module 11: Employee Relations Module 12: Motivation and Counselling CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Leadership & Management: Interpersonal Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Leadership & Management: Interpersonal Skills. It is also great for professionals who are already working in Leadership & Management: Interpersonal Skills and want to get promoted at work. Requirements To enrol in this Leadership & Management: Interpersonal Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path The Leadership & Management: Interpersonal Skills course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Leadership & Management: Interpersonal Skills. Team Leader: £25,000 to £45,000 per year Operations Manager: £40,000 to £70,000 per year Project Manager: £35,000 to £60,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The MOST DEMANDED PATHWAY are WAITING for YOU ... Floristry and Flower Arranging Course is for those who want to advance in this field. Throughout this course, you will learn the essential skills and gain the knowledge needed to become well versed in Floristry and Flower Arranging Course. Our course starts with the basics of Floristry and Flower Arranging Course and gradually progresses towards advanced topics. Therefore, each lesson of this Floristry and Flower Arranging Course is intuitive and easy to understand. So, stand out in the job market by completing the Floristry and Flower Arranging Course course. Get an accredited certificate and add it to your resume to impress your employers. Along with the Floristry and Flower Arranging Course course, you also get: Lifetime Access Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials- Anytime, Anywhere - From Any Smart Device (Laptop, Tablet, Smartphone Etc.) 100% Learning Satisfaction Guarantee Learn at your own pace from the comfort of your home, as the rich learning materials of this course are accessible from any place at any time. The curriculums are divided into tiny bite-sized modules by industry specialists. And you will get answers to all your queries from our experts. So, enrol and excel in your career with Compliance Central. Floristry and Flower Arranging Course Curriculum Breakdown of the Floristry and Flower Arranging Course Module 01: Introduction to the Course Module 02: Introduction to Floristry Module 03: Services Provided by Florists Module 04: Flowers and Plants Module 05: Flower Care and Treatment Module 06: Choosing Popular Flowers and Fillers Module 07: Elements and Principles of Design Module 08: How to Make Floral Arrangements Module 09: Making Bouquet, Corsage, Fruit Basket & Basket Garden Module 10: Wedding Floristry Module 11: Making Funeral Flower Arrangements Module 12: Beautiful Floral Designs Module 13: Getting a Job in the Floristry Industry Module 14: Starting Your Own Floristry Business Module 15: Bonus Material: Important Images Used in this Course [PDF] Module 16: Conclusion to the Course CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Floristry and Flower Arranging Course course. Requirements To enrol in this Floristry and Flower Arranging Course course, all you need is a basic understanding of the English Language and an internet connection. Career path After completing this course, you can explore trendy and in-demand jobs related to Floristry and Flower Arranging Course. Certificates CPD Accredited Hard Copy Certificate Hard copy certificate - Included CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: £3.99 each Outside of the UK: £9.99 each CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate

Are you looking to enhance your Legal Support Specialist skills? If yes, then you have come to the right place. Our comprehensive course on Legal Support Specialist will assist you in producing the best possible outcome by mastering the Legal Support Specialist skills. The Legal Support Specialist course is for those who want to be successful. In the Legal Support Specialist course, you will learn the essential knowledge needed to become well versed in Legal Support Specialist. Our Legal Support Specialist course starts with the basics of Legal Support Specialist and gradually progresses towards advanced topics. Therefore, each lesson of this Legal Support Specialist course is intuitive and easy to understand. Why would you choose the Legal Support Specialist course from Compliance Central: Lifetime access to Legal Support Specialist course materials Full tutor support is available from Monday to Friday with the Legal Support Specialist course Learn Legal Support Specialist skills at your own pace from the comfort of your home Gain a complete understanding of Legal Support Specialist course Accessible, informative Legal Support Specialist learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Legal Support Specialist Study Legal Support Specialist in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Legal Support Specialist Course Legal Support Specialist Curriculum Breakdown of the Legal Support Specialist Course Course Outline: Unit 01: Introduction Unit 02: The Legal Support Specialist: Definition - Titles and Role - Scope of Work Unit 03: Matter Management - The Legal Matter Life Cycle Unit 04: Files, Documents and Records Management Unit 05: Mastering your soft skills CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Legal Support Specialist course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Legal Support Specialist. It is also great for professionals who are already working in Legal Support Specialist and want to get promoted at work. Requirements To enrol in this Legal Support Specialist course, all you need is a basic understanding of the English Language and an internet connection. Career path Legal Assistant: £20,000 to £30,000 per year Paralegal: £22,000 to £35,000 per year Legal Researcher: £25,000 to £40,000 per year Compliance Officer: £30,000 to £45,000 per year Legal Administrator: £18,000 to £25,000 per year Contract Specialist: £35,000 to £50,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

The demand for Customer Retention Specialists is on the rise, driven by the need to improve customer loyalty and reduce churn. Recent statistics indicate a 20% increase in job postings for Customer Retention Specialists in the past year. These professionals can expect to earn an average salary ranging from £25,000 to £35,000 per year, with the potential for higher earnings based on experience and industry. Their role in preserving valuable customer relationships makes them valuable assets to businesses seeking long-term success. Are you looking to enhance your Customer Service skills? If yes, then you have come to the right place. Our comprehensive course on Customer Service will assist you in producing the best possible outcome by mastering the Customer Service skills. The Customer Service course is for those who want to be successful. In the Customer Service course, you will learn the essential knowledge needed to become well versed in Customer Service. Our Customer Service course starts with the basics of Customer Service and gradually progresses towards advanced topics. Therefore, each lesson of this Customer Service course is intuitive and easy to understand. Why would you choose the Customer Service course from Compliance Central: Lifetime access to Customer Service course materials Full tutor support is available from Monday to Friday with the Customer Service course Learn Customer Service skills at your own pace from the comfort of your home Gain a complete understanding of Customer Service course Accessible, informative Customer Service learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Customer Service Study Customer Service in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your Customer Service Course Customer Service: Customer Retention Specialist Training Curriculum Breakdown of the Customer Service Course Transform your career with the Customer Retention Specialist Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Customer Retention Specialist Bundle now and take the first step towards a successful and fulfilling career! Course Outline: WHY Customer Service Is CRITICAL To Your Business! Good Isn't Good Enough! We Are ALL in the 'Helping Field' Providing 'Concierge' Level Of Service The 5 Tenets Of TQM How To Boost Customer Satisfaction How To Avoid The 10 Deadly Sins Of Customer Service! More Money $$$ - Through Customer Retention How Much Is A Customer Worth? Do You Understand Your Customer? Dealing With Difficult Customers 'LEAP' Into Customer Service! Exceptional Phone Service WHY Customers Buy From YOU! BONUS LECTURE!!! FINAL TIPS!!! CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Customer Service course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Customer Service. It is also great for professionals who are already working in Customer Service and want to get promoted at work. Requirements To enrol in this Customer Service course, all you need is a basic understanding of the English Language and an internet connection. Career path Customer Service Representative: £18,000 to £25,000 per year Call Center Supervisor: £22,000 to £30,000 per year Customer Success Manager: £30,000 to £45,000 per year Customer Experience Specialist: £25,000 to £35,000 per year Client Relations Manager: £35,000 to £50,000 per year Customer Service Team Leader: £25,000 to £40,000 per year Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited Hardcopy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Are you looking to enhance your School Counsellor Foundational Skills skills? If yes, then you have come to the right place. Our comprehensive course on School Counsellor Foundational Skills will assist you in producing the best possible outcome by mastering the School Counsellor Foundational Skills skills. The School Counsellor Foundational Skills course is for those who want to be successful. In the School Counsellor Foundational Skills course, you will learn the essential knowledge needed to become well versed in School Counsellor Foundational Skills. Our School Counsellor Foundational Skills course starts with the basics of School Counsellor Foundational Skills and gradually progresses towards advanced topics. Therefore, each lesson of this School Counsellor Foundational Skills course is intuitive and easy to understand. Why would you choose the School Counsellor Foundational Skills course from Compliance Central: Lifetime access to School Counsellor Foundational Skills course materials Full tutor support is available from Monday to Friday with the School Counsellor Foundational Skills course Learn School Counsellor Foundational Skills skills at your own pace from the comfort of your home Gain a complete understanding of School Counsellor Foundational Skills course Accessible, informative School Counsellor Foundational Skills learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the School Counsellor Foundational Skills Study School Counsellor Foundational Skills in your own time through your computer, tablet or mobile device A 100% learning satisfaction guarantee with your School Counsellor Foundational Skills Course School Counsellor Foundational Skills Curriculum Breakdown of the School Counsellor Foundational Skills Course Module 01: Introduction to School Counselling Module 02: Theories and Models of Counselling (Part 1) Module 03: Theories and Models of Counselling (Part 2) Module 04: Childhood and Adolescent Psychiatric Disorders Module 05: Counselling Children and Adolescents in Schools Module 06: Legal, Cultural and Ethical Issues in Professional Counselling Module 07: Counselling Stress and Anxiety Disorders Module 08: Counselling Trauma and Substance Abuse Module 09: Counselling Mood Disorders and Depression Module 10: Counselling Eating & Sleeping Disorders Module 11: Counselling Self Harm and Suicide Module 12: Life Coaching and Career Counselling Module 13: Communication Skills and Empathy in Counselling CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The School Counsellor Foundational Skills course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in School Counsellor Foundational Skills. It is also great for professionals who are already working in School Counsellor Foundational Skills and want to get promoted at work. Requirements To enrol in this School Counsellor Foundational Skills course, all you need is a basic understanding of the English Language and an internet connection. Career path The School Counsellor Foundational Skills course will enhance your knowledge and improve your confidence. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

This Understanding Working in the Health Sector course is designed for those interested in or new to working in the healthcare sector. This qualification will provide you with a thorough understanding of the healthcare sector and its various roles. The Understanding Working in the Health Sector course will assist you in developing the skills required to work in the health sector and become an effective team member. Through thiscourse, you will learn about the role of a healthcare worker, communication skills, personal development in the health care sector, health/safety and security in the health care sector, understanding quality standards, equality, diversity and inclusion. So, take this Understanding Working in the Health Sector course and increase your employability skills. Learning Outcomes After completing this Understanding Working in the Health Sector course, the learner will be able to: Gain a solid understanding of the role of the Healthcare Worker. Gain strong communication skills for Understanding Working in the Health Sector. Understand personal development in the Health Sector. Gain in-depth knowledge about health, safety and security in the Health Sector. Know the quality standards that apply to Healthcare Settings. Understand equality and diversity in the Health Sector. Why Choose This Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Courses are included in this Understanding Working in the Health Sector Bundle Course*** Course 01: Understanding Working in the Health Sector Course 02: Level 2 Certificate in Understanding the Safe Handling of Medication in Health and Social Care Course 03: Mental Health Support Worker ***Other Benefits of Understanding Working in the Health Sector Bundle Course*** Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [ Note: Free PDF certificate as soon as completing the course ] [ Bundle Course 01 ] Course Curriculum Module 1: Understand the Role of the Healthcare Worker Be Able to Explore a Work Role in a Healthcare Setting Understand Working Relationships in Healthcare Settings Understand the Importance of Working in Ways that are Agreed with the Employer Understand the Importance of Working in Partnership with Others in Healthcare Settings Know the Limits of Own Expertise and Knowledge and When to Refer to Others Know how to Present a Positive Image of Self, Organisation and Service Module 2: Communication Skills for Working in the Health Sector Understand the Importance of Effective Communication Understand How to Meet the Communication Needs of Individuals Understand How to Promote Effective Communication Understand How to Maintain Accurate and Complete Records Understand How to Maintain Confidentiality Module 3: Personal Development in the Health Sector Know How to Identify Own Personal Development Needs Know Ways to Support Own Personal Development Know How a Personal Development Plan can Contribute to Own Learning and Development Module 4: Health, Safety and Security in the Health Sector Know How to Assist in Maintaining a Healthy, Safe and Secure Working Environment Consistent with Legislation and Organisational Policies and Procedures Understand the Use of Risk Assessments in Relation to Health and Safety Know How to Reduce the Spread of Infection in Healthcare Settings Know How to Summon Immediate Help in an Emergency Understand the Need for, and Ways of, Reporting Incidents Related to Health, Safety and Security Module 5: Understand Quality Standards in the Health Sector Know the Quality Standards that Apply to Healthcare Settings Know How Quality Standards are Monitored, Evaluated and Maintained in the Health Sector Know How to Use Resources Efficiently to Support Quality Standards Module 6: Equality and Diversity in the Health Sector Understand the Importance of Diversity, Equality and Inclusion Know How Legislation and Codes of Practice Support Equality and Diversity Know How to Work in Ways that Support Equality and Diversity Know How to Respond to Behaviour that is Discriminatory Know How to Access Information, Advice and Support about Diversity, Equality, Inclusion and Discrimination Assessment Method After completing each module of the Understanding Working in the Health Sector, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Understanding Working in the Health Sector course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? This Understanding Working in the Health Sector course is ideal for people who want to earn a recognised certificate that will allow them to start or advance their careers in health care support and administration roles. It is suitable for those who work or plan to work in general practice, health centre, or hospital support and administration occupations and want to demonstrate a relevant range of knowledge and job skills. Requirements There are no specific requirements for this Understanding Working in the Health Sector course because it does not require any advanced knowledge or skills. Career path Enrolling in this Understanding Working in the Health Sector course can lead to the following job opportunities: Adult Social Worker Healthcare Assistant Mental Health Nursing Health & Social Care Trainer Health & Social Care Assessor Health & Social Care Teacher Health & Social Care Tutor Certificates Certificate of completion Digital certificate - Included

Turn Your Dreams into Reality with the Executive Secretary - Executive Assistance and Leadership Course Training course. This comprehensive Executive Secretary - Executive Assistance and Leadership Course online course will equip you with the knowledge and skills you need to succeed in your chosen field. Whether you're a beginner or looking to take your career to the next level, this course has covered you. Key Learning Outcomes: Understanding the core concepts and theories in your field Building your knowledge and skills through practical, hands-on learning Developing the ability to think critically and solve problems effectively Enhancing your communication skills and the ability to work effectively with others Gaining a competitive edge in your career and reaching your full potential With a flexible online format that allows you to learn at your own pace, Executive Secretary - Executive Assistance and Leadership Course training course offers a convenient and accessible way to boost your career prospects. So why wait? Enrol today and take the first step towards success! Vital Component of the Executive Secretary - Executive Assistance and Leadership Course course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced online course Modules Covers to Explore Multiple Job Positions Transform your career with the Executive Secretary - Executive Assistance and Leadership Course Bundle! Perfect your skills and stand out in the employment market with our comprehensive training program. Impress potential employers and add valuable expertise to your resume. Don't wait-enrol in the Executive Secretary - Executive Assistance and Leadership Course Bundle now and take the first step towards a successful and fulfilling career! Course Outline: Module 1: Introduction to Personal Assistant Module 2: Business Telephone Skills Module 3: Representing Your Boss and Company Module 4: Mail Services and Shipping Module 5: Travel Arrangements Module 6: Organising Meeting and Conferences Module 7: Time Management Module 8: Record Keeping and Filing Systems Module 9: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Professional Conduct and Ethics CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This course is the perfect fit for anyone seeking to start or advance in the Executive Secretary - Executive Assistance and Leadership Course industry. Whether you're a beginner or looking to expand your knowledge, this comprehensive training will provide you with the essential skills and expertise to succeed. Requirements Join the Excitement-With this Executive Secretary - Executive Assistance and Leadership Course course, there's no limit to what you can achieve. From day one, you'll be on your way to building a fulfilling career in this thriving field. No prior experience is required to enrol in this course. Career path Upon completion, you'll have the opportunity to pursue a variety of in-demand Executive Secretary - Executive Assistance and Leadership Course jobs, with endless possibilities for growth and success. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Coffee lovers, welcome to your next obsession. The Ultimate Barista Mastery Course is designed for those who find joy in the aroma of freshly ground beans and the rhythm of a well-pulled espresso shot. Whether you're an aspiring home barista, a café professional polishing your technique, or someone who just appreciates a proper flat white, this course delivers the essential knowledge you need to understand the art—and science—behind a perfect brew. Through engaging content, you'll explore everything from bean origins and roasting profiles to the finer details of espresso extraction, milk texturing, flavour balance, and café culture etiquette. You'll also dive into the barista’s toolbox: grinders, espresso machines, tampers, and more—because the details matter. With a splash of humour and a crema of professionalism, this course ensures you learn with style, substance, and a strong dose of caffeine know-how. Key Features The Ultimate Barista Mastery course includes the following offers: CPD Quality Standards Accredited Ultimate Barista Mastery Course Lifetime Access No Hidden Fees 24/7 Tutor Support Certificate Available with reasonable price Discover a wealth of learning opportunities with our diverse range of online courses including Ultimate Barista Mastery. From professional development to personal enrichment, we offer courses in a variety of subjects including business, technology, arts, languages, and more. This Ultimate Barista Mastery course is carefully curated by industry experts and delivered through engaging multimedia content, interactive quizzes, and hands-on projects to ensure an immersive learning experience. Curriculum Module 01: Introduction To Barista Module 02: Know Your Coffee Beans Module 03: The Espresso Machine Module 04: Grinding, Dosing And Tamping Module 05: Milk Frothing Module 06: The Classic Coffees Module 07: Mastering Latte Art Module 08: Working As A Professional Barista Why This Online Course is Better for You: Unlike traditional classroom settings, our online Ultimate Barista Mastery course offers flexibility and convenience tailored to fit your busy lifestyle. With 24/7 access to Ultimate Barista Mastery course materials and the ability to learn at your own pace, you can study whenever and wherever it's most convenient for you. Plus, our online platform provides a supportive community of fellow learners and dedicated instructors to guide you every step of the way. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Our Ultimate Barista Mastery course is designed for anyone eager to expand their knowledge and skills, regardless of their background or experience level. Whether you're a working professional looking to upskill, a student seeking supplemental education, or an enthusiast pursuing a passion project, our courses are accessible to learners of all ages and abilities. Career path Invest in your future and unlock new career opportunities with our online Ultimate Barista Mastery course. Gain valuable skills and credentials that are in high demand in today's competitive job market. Whether you're looking to switch careers, climb the corporate ladder, or start your own business, our Ultimate Barista Mastery course provide the expertise and certification you need to succeed. Certificates Digital certificate Digital certificate - £9 Hard copy certificate Hard copy certificate - £15 A Hardcopy Certificate (international): £15 + £10 (postal charge) = £25

In a world where a single interaction can shape a customer’s loyalty, understanding the nuances of great service is no longer optional — it's expected. The Customer Service Techniques Course has been crafted for individuals who wish to improve how they engage, respond, and build rapport with customers, both calmly and confidently. From handling complaints with grace to mastering the art of listening, this course draws focus to the techniques that shape positive communication and professional behaviour. Whether you're at the beginning of your customer-facing journey or looking to sharpen your communication finesse, this course offers structured learning around tone, etiquette, and emotional intelligence. By learning how to manage expectations, deliver consistent messaging, and maintain composure under pressure, you'll gain a deeper understanding of what excellent service looks like across industries. If your goal is to leave customers feeling heard, helped, and happy — this course is an excellent place to start. Learning Outcomes: Understand the importance of customer service in business operations. Analyze customer needs and expectations to provide personalized customer service. Implement strategies for exceeding customer expectations and building lasting customer relationships. Develop effective communication skills for handling customer inquiries and complaints. Utilize innovative customer service strategies to create memorable customer experiences. "Customer Service Techniques" is a comprehensive course bundle designed to equip learners with the knowledge and skills necessary to deliver exceptional customer service. This course covers a range of topics, including the basics of customer service, customer follow-up, and innovative customer service strategies. With a focus on personalized service and effective communication, learners will develop the ability to build lasting relationships with their customers and exceed their expectations. This course bundle is ideal for customer service professionals, business owners, and entrepreneurs seeking to enhance their customer service skills. With a hands-on approach and real-world scenarios, learners will come away from this course with a valuable skill set that can be applied in a range of professional settings. Customer Service Techniques Course Curriculum Section 01: Introduction Section 02: History of Evolution Section 03: Customer Service Section 04: Customer Follow Up Section 05: Exceeding customer service Section 06: How to help? Section 07: Innovative customer service How is the course assessed? Upon completing an online module, you will immediately be given access to a specifically crafted MCQ test. For each test, the pass mark will be set to 60%. Exam & Retakes: It is to inform our learners that the initial exam for this online course is provided at no additional cost. In the event of needing a retake, a nominal fee of £9.99 will be applicable. Certification Upon successful completion of the assessment procedure, learners can obtain their certification by placing an order and remitting a fee of __ GBP. £9 for PDF Certificate and £15 for the Hardcopy Certificate within the UK ( An additional £10 postal charge will be applicable for international delivery). CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Customer service professionals seeking to enhance their skills and advance their careers. Business owners and entrepreneurs looking to create memorable customer experiences. Sales professionals seeking to enhance their customer service skills. Front-line employees looking to improve their customer service skills. Anyone interested in learning about the importance of customer service in business operations. Career path Customer Service Representative: £17,000 - £30,000 Sales Representative: £18,000 - £45,000 Customer Success Manager: £30,000 - £65,000 Marketing Manager: £25,000 - £70,000 Business Development Manager: £30,000 - £75,000 Certificates Certificate of completion Digital certificate - £9 You can apply for a CPD Accredited PDF Certificate at the cost of £9. Certificate of completion Hard copy certificate - £15 Hard copy can be sent to you via post at the expense of £15.