• Professional Development
  • Medicine & Nursing
  • Arts & Crafts
  • Health & Wellbeing
  • Personal Development

11847 Professional Development courses

Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention

By Online Training Academy

Explore the dynamic world of law enforcement and criminal justice with the Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention. This comprehensive course delves into the intricacies of criminal law, from the fundamentals of offences against persons and properties to complex areas such as cybercrime, terrorism, and youth justice. Gain insights into crime prevention strategies, the roles of law enforcement agencies, and the sentencing process. Perfect for aspiring professionals and those keen on understanding the nuances of modern-day policing and legal frameworks. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The Level 3 Diploma in Policing, Criminal Law, Terrorism, & Crime Prevention covers essential topics for understanding law enforcement and criminal justice. Students learn about criminal law fundamentals, including the elements of different crimes such as offences against persons and property, theft, blackmail, robbery, and burglary. They study serious offences like homicide and sexual offences, as well as complex areas such as white-collar crime, cybercrime, and piracy. The curriculum also delves into youth justice, terrorism laws, and crime prevention strategies. Students gain insights into the roles of key institutions like the police, prisons, and the probation service. They learn about the processes of prosecution, sentencing, and trials in the criminal justice system, including how incitement, conspiracy, and attempts are dealt with legally. Overall, the diploma prepares learners for careers in policing and related fields by providing a comprehensive understanding of crime, its prevention, and legal responses. Course Curriculum: Module 01: Introduction to Criminal Law Module 02: Elements of a Crime Module 03: Offences against Person Module 04: Property Offences Module 05: Theft Module 06: Blackmail, Robbery & Burglary Module 07: Homicide Module 08: Sexual Offences Module 09: White-Collar Crime Module 10: Cybercrime & Piracy Module 11: Youth Justice Module 12: Terrorism & Law Module 13: Crime Prevention Module 14: The Police Module 15: Prisons Module 16: Probation Service Module 17: Prosecution, Caution and Diversion Module 18: Sentencing Process Module 19: Incitement, Conspiracy and Attempt Module 20: Accomplice Module 21: The Trial Module 22: War Crimes Learning Outcomes: Understand principles of criminal law and its application in society. Identify elements constituting different types of criminal offences accurately. Analyse offences against the person and their legal implications comprehensively. Evaluate property offences including theft, blackmail, robbery, and burglary. Examine various categories of serious crimes such as homicide and sexual offences. Discuss the complexities of modern crimes including cybercrime and white-collar offences. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention 5:38:16 1: Module 01: Introduction to Criminal Law 11:18 2: Module 02: Elements of a Crime 14:52 3: Module 03: Offences against Person 11:36 4: Module 04: Property Offences 13:16 5: Module 05: Theft 13:12 6: Module 06: Blackmail, Robbery & Burglary 12:33 7: Module 07: Homicide 18:42 8: Module 08: Sexual Offences 13:09 9: Module 09: White-Collar Crime 14:15 10: Module 10: Cybercrime & Piracy 16:18 11: Module 11: Youth Justice 15:10 12: Module 12: Terrorism & Law 13:47 13: Module 13: Crime Prevention 16:48 14: Module 14: The Police 18:58 15: Module 15: Prisons 16:35 16: Module 16: Probation Service 14:32 17: Module 17: Prosecution, Caution and Diversion 17:26 18: Module 18: Sentencing Process 15:41 19: Module 19: Incitement, Conspiracy and Attempt 17:01 20: Module 20: Accomplice 14:31 21: Module 21: The Trial 16:42 22: Module 22: War Crimes 19:54 23: CPD Certificate - Free 01:00 24: Leave A Review 01:00 Requirements Aspiring police officers and law enforcement personnel Individuals pursuing careers in criminal justice and legal professions Students interested in understanding crime prevention and law enforcement Professionals seeking to enhance their knowledge in criminal law and terrorism Anyone curious about the legal framework surrounding crime and justice Career path Police Constable Criminal Investigator Prison Officer Youth Justice Worker Probation Officer Crown Prosecutor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Level 3 Diploma in Policing, Criminal Law, Terrorism & Crime Prevention
Delivered Online On Demand6 minutes
£12

Close Protection and Security Management Diploma

By Compliance Central

Are you looking to become an expert in Security Guard and Close Protection? Do you want to be able to respond to any situation with confidence and authority? Then you are in the right place. Get 2 CPD Accredited Courses: Course 01: Close Protection Course 02: Diploma in Security Management at QLS Level 5 The Close Protection and Security Management bundle is for those who want to be successful. In the Close Protection and Security Management course, you will learn the essential skills and gain the knowledge needed to become well versed in Close Protection and Security Management. Close Protection and Security Management Course Learning Outcomes: Introduction and initiation of close protection. Team planning and implementation in close protection. Close protection threat review and project execution. How to nominate a route in close protection. A clear understanding of close protection laws. Stand out in the job market by completing the Close Protection course. Get accredited certificates and add them to your resume to impress your employers. Close Protection, Security Guard, and Security Management Curriculum Breakdown of the Close Protection Course Introduction to Close Protection The Close Protection Team The Planning in Close Protection Close Protection Threat Assessment Close Protection Vehicle Drills: Embus and Debus Route Selection and Reconnaissance in Close Protection Legislation Regarding Close Protection Curriculum Breakdown of the Diploma in Security Management at QLS Level 5 Course Introduction to Security Management Organisational Security Management Security Risk Analysis and Risk Reduction Physical and Information Security Protection Business Resilience and Crisis Management Cyber Security and Fraud Prevention Security Investigations and Threat Awareness Laws and Regulations CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Close Protection and Security Guard course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in . It is also great for professionals who are already working in Close Protection and Security Guard and want to get promoted at work. Requirements To enrol in this Close Protection, Security Guard, and Security Management course, all you need is a basic understanding of the English Language and an internet connection. Career path The Close Protection, Security Guard, and Security Management course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to this: Security Operative Personal Bodyguard Security Specialist Security Manager Security Agents Security Risk Consultant Certificates 2 CPD Accredited PDF Certificate Digital certificate - Included Each CPD Accredited Hardcopy Certificate Hard copy certificate - £10.79 Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Close Protection and Security Management Diploma
Delivered Online On Demand7 hours
£12

Equality, Diversity and Inclusion - Level 3 CPD Accredited

By Compliance Central

Are you looking to enhance your Equality, Diversity and Inclusion skills? If yes, then you have come to the right place. Our comprehensive course on Equality, Diversity and Inclusion will assist you in producing the best possible outcome by mastering the Equality, Diversity and Inclusion skills. The Equality, Diversity and Inclusion course is for those who want to be successful. In the Equality, Diversity and Inclusion course, you will learn the essential knowledge needed to become well versed in Equality, Diversity and Inclusion. Our Equality, Diversity and Inclusion course starts with the basics of Equality, Diversity and Inclusion and gradually progresses towards advanced topics. Therefore, each lesson of this Equality, Diversity and Inclusion course is intuitive and easy to understand. Why would you choose the Equality, Diversity and Inclusion course from Compliance Central: Lifetime access to Equality, Diversity and Inclusion course materials Full tutor support is available from Monday to Friday with the Equality, Diversity and Inclusion course Learn Equality, Diversity and Inclusion skills at your own pace from the comfort of your home Gain a complete understanding of Equality, Diversity and Inclusion course Accessible, informative Equality, Diversity and Inclusion learning modules designed by expert instructors Get 24/7 help or advice from our email and live chat teams with the Equality, Diversity and Inclusion bundle Study Equality, Diversity and Inclusion in your own time through your computer, tablet or mobile device. A 100% learning satisfaction guarantee with your Equality, Diversity and Inclusion Course Improve your chance of gaining in demand skills and better earning potential by completing the Equality, Diversity and Inclusion Equality, Diversity and Inclusion Curriculum Breakdown of the Equality, Diversity and Inclusion Course Module 01 : Understanding Diversity Module 02 : Understanding Stereotypes Module 03 : Breaking Down the Barriers Module 04 : Verbal Communication Skills Module 05 : Non-Verbal Communication Skills Module 06 : Being Proactive Module 07 : Coping with Discrimination Module 08 : Dealing with Diversity Complaints as a Person Module 09 : Dealing with Diversity Complaints as a Manager Module 10 : Dealing with Diversity Complaints as an Organization CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The Equality, Diversity and Inclusion course helps aspiring professionals who want to obtain the knowledge and familiarise themselves with the skillsets to pursue a career in Equality, Diversity and Inclusion. It is also great for professionals who are already working in Equality, Diversity and Inclusion and want to get promoted at work. Requirements To enrol in this Equality, Diversity and Inclusion course, all you need is a basic understanding of the English Language and an internet connection. Career path The Equality, Diversity and Inclusion course will enhance your knowledge and improve your confidence in exploring opportunities in various sectors related to Equality, Diversity and Inclusion. Certificates CPD Accredited PDF Certificate Digital certificate - Included CPD Accredited PDF Certificate CPD Accredited Hard Copy Certificate Hard copy certificate - £10.79 CPD Accredited Hard Copy Certificate Delivery Charge: Inside the UK: Free Outside of the UK: £9.99 each

Equality, Diversity and Inclusion - Level 3 CPD Accredited
Delivered Online On Demand2 hours
£12

Tuberculosis Awareness Campaign

By Online Training Academy

Jump on a transformative journey as we unravel the nuances of Tuberculosis, a silent adversary affecting millions worldwide. In this enlightening campaign, we delve into a series of modules meticulously designed to enhance your understanding of this global health challenge. Our mission is not just education; it's a call to action, empowering you to be a beacon of awareness and change in your community. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Discover the intricacies of Tuberculosis, from its widespread prevalence to the evolving landscape of drug resistance. Explore cutting-edge diagnostic techniques that form the frontline of early detection, arming you with the knowledge to make a difference. Journey through treatment approaches and gain insights into the dynamic strategies employed for the control and management of Tuberculosis. Finally, immerse yourself in the realm of prevention, equipped with measures that can make a lasting impact on curbing the spread of this formidable disease. Join us in this crusade against Tuberculosis, where knowledge becomes a powerful catalyst for a healthier, more informed society. Course Curriculum Module 1: Tuberculosis Overview Module 2: Tuberculosis Epidemiology and Resistance Module 3: Tuberculosis Diagnosis Techniques Module 4: Tuberculosis Treatment Approaches Module 5: Tuberculosis Control and Management Tactics Module 6: Tuberculosis Prevention and Control Measures Learning Outcomes: Grasp Tuberculosis fundamentals through an insightful overview of the disease. Analyze Tuberculosis epidemiology, understanding resistance patterns and their implications. Evaluate diverse diagnostic techniques employed in Tuberculosis detection and diagnosis. Examine various treatment approaches used in the management of Tuberculosis patients. Implement effective control and management tactics in the context of Tuberculosis. Devise preventive measures for Tuberculosis, contributing to broader health initiatives. CPD 10 CPD hours / points Accredited by CPD Quality Standards Tuberculosis Awareness Campaign 1:49:09 1: Module 1: Tuberculosis Overview 17:52 2: Module 2: Tuberculosis Epidemiology and Resistance 23:13 3: Module 3: Tuberculosis Diagnosis Techniques 15:36 4: Module 4: Tuberculosis Treatment Approaches 17:08 5: Module 5: Tuberculosis Control and Management Tactics 16:31 6: Module 6: Tuberculosis Prevention and Control Measures 17:49 7: CPD Certificate - Free 01:00 Who is this course for? Healthcare professionals seeking comprehensive Tuberculosis knowledge. Public health workers dedicated to disease prevention and awareness. Community leaders advocating for public health improvement. Students pursuing health-related studies with an interest in infectious diseases. Individuals passionate about raising awareness and contributing to Tuberculosis prevention. Career path Epidemiologist specializing in infectious diseases. Public Health Educator with a focus on Tuberculosis awareness. Clinical Researcher in the field of Tuberculosis treatment. Health Policy Analyst contributing to Tuberculosis control strategies. Laboratory Technician specializing in Tuberculosis diagnostic methods. Community Health Worker dedicated to Tuberculosis prevention initiatives. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Tuberculosis Awareness Campaign
Delivered Online On Demand1 hour 48 minutes
£12

Document Control Course

By Online Training Academy

In today's modern world, a Document Control Course is indispensable for organizations striving for efficiency, compliance, and accountability. With the proliferation of digital documentation, ensuring accurate version control, accessibility, and security is paramount. Professionals trained in document control play a vital role in maintaining organized records, facilitating effective communication, and mitigating risks associated with data breaches or regulatory non-compliance. In the UK, the demand for skilled document controllers remains steady, with job opportunities spanning across various industries such as construction, engineering, healthcare, and finance. Salaries for document control roles in the UK typically range from £25,000 to £35,000 per year, depending on experience and sector. As businesses increasingly recognize the importance of proper documentation management for operational efficiency and legal compliance, the sector is witnessing steady growth. Embracing a Document Control Course not only opens doors to rewarding career opportunities but also ensures individuals contribute effectively to modern workplaces' success and regulatory adherence. Key Features This Document Control Course Includes: This Document Control Course is CPD Certified Free Certificate from Reed CIQ Approved Document Control Course Developed by Specialist Lifetime Access Course Curriculum Document Control Course: Module 01: Fundamentals of Document Management Module 02: Core Concepts in Document Organization Module 03: Document Control & Lifecycle Management Module 04: Strategies and Tools for Document Control & Handling Module 05: Advanced Document Control & Administration Module 06: Ensuring Document Quality Module 07: Project Documentation Management Module 08: Utilizing Electronic Document Systems Learning Outcomes Document Control Course: Understand principles, elements, and lifecycle of Document Control. Apply strategies and instruments for effective Document Control management. Implement Quality Assurance measures for controlling document quality. Manage project documents efficiently using established protocols. Utilize Electronic Document Management Systems for soft copy documentation. Demonstrate proficiency in various aspects of Document Management. CPD 10 CPD hours / points Accredited by CPD Quality Standards Document Control Course 1:10:42 1: Module 01: Fundamentals of Document Management Preview 07:48 2: Module 02: Core Concepts in Document Organization 07:33 3: Module 03: Document Lifecycle Management 06:39 4: Module 04: Strategies and Tools for Document Handling 10:10 5: Module 05: Advanced Document Administration 13:02 6: Module 06: Ensuring Document Quality 06:43 7: Module 07: Project Documentation Management 06:32 8: Module 08: Utilizing Electronic Document Systems 11:15 9: CPD Certificate - Free 01:00 Who is this course for? This Document Control course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Document Control. Moreover, this course is ideal for: Professionals seeking to enhance Document Control skills. Project managers requiring comprehensive understanding of document management. Individuals transitioning to roles involving Document Control responsibilities. Students pursuing careers in administration, project management, or quality assurance. Employees aiming to improve efficiency in handling electronic documentation. Requirements There are no requirements needed to enrol into this Document Control course. We welcome individuals from all backgrounds and levels of experience to enrol into this Document Control course. Career path After finishing this Document Control course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Document Control are: Document Controller - £25k to £40k/year. Project Administrator - £20k to £35k/year. Records Manager - £25k to £45k/year. Compliance Officer - £30k to £50k/year. Information Governance Officer - £35k to £55k/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Document Control Course
Delivered Online On Demand1 hour 12 minutes
£12

Care Planning and Record Keeping Training Course

By Online Training Academy

A Care Planning and Record Keeping Training Course is essential in the modern world, providing critical skills in creating, implementing, and maintaining effective care plans. The Care Planning process involves detailed modules such as Concept Care Mapping, Planning Care With the Individual in Need, and Safeguarding Children, Young People, and Their Families, which are crucial for personalized care. Learning Care Planning is highly beneficial as it aligns with the UK's Care Planning Policy and emphasizes confidentiality and accurate record-keeping. Mastery of these skills can significantly enhance job opportunities in the UK, where healthcare roles demand meticulous Care Planning abilities. In the UK, professionals in this field can expect an average salary ranging from £20,000 to £30,000 annually, depending on experience and qualifications. The sector is experiencing robust growth, with demand for skilled care planners increasing by approximately 15% annually due to an aging population and heightened focus on quality care standards. This Care Planning course not only improves employability but also ensures adherence to high standards of care, making it indispensable in the current healthcare landscape. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to the Care Planning Process Module 02: Planning Care With the Individual in Need Module 03: Concept Care Mapping Module 04: Implementing and Evaluating the Care Plan Module 05: Maintaining Medical Records Module 06: Care Planning Policy in the UK Module 07: Confidentiality and Record-Keeping Module 08: Safeguarding Children, Young People and Their Families Learning Outcomes: Understand care planning fundamentals and process initiation. Implement individual-centric care plans with precision and empathy. Utilize concept care mapping to enhance care plan effectiveness. Evaluate and adjust care plans for optimal outcomes and satisfaction. Demonstrate proficiency in maintaining accurate medical records consistently. Uphold UK care planning policies while ensuring confidentiality and integrity. CPD 10 CPD hours / points Accredited by CPD Quality Standards Care Planning and Record Keeping Training Course 1:42:14 1: Module 01: Introduction to the Care Planning Process Preview 11:56 2: Module 02: Planning Care With the Individual in Need 13:20 3: Module 03: Concept Care Mapping 10:54 4: Module 04: Implementing and Evaluating the Care Plan 13:57 5: Module 05: Maintaining Medical Records 15:32 6: Module 06: Care Planning Policy in the UK 11:28 7: Module 07: Confidentiality and Record-Keeping 08:57 8: Module 08: Safeguarding Children, Young People and Their Families 14:10 9: CPD Certificate - Free 01:00 10: Leave A Review 01:00 Who is this course for? This Care Planning and Record Keeping Training course is accessible to anyone eager to learn more about this topic. Through this Care Planning Training course, you'll gain a solid understanding of Care Planning and Record Keeping Training. Moreover, this course is ideal for: Healthcare professionals seeking advanced care planning skills. Social workers aiming to improve care coordination and effectiveness. Caregivers in residential or community settings desiring comprehensive training. Administrators and managers responsible for care planning oversight. Individuals aspiring to specialize in safeguarding children and families. Requirements There are no requirements needed to enrol into this Care Planning and Record Keeping Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this Care Planning and Record Keeping Training course. Career path After finishing this Care Planning Training course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Care Planning Training are: Care Coordinator - £22K to £32K/year. Social Worker - £24K to £40K/year. Community Support Worker - £18K to £28K/year. Mental Health Nurse - £24K to £40K/year. Medical Records Officer - £19K to £27K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Care Planning and Record Keeping Training Course
Delivered Online On Demand1 hour 42 minutes
£12

Enterprise Risk & Crisis Management

By NextGen Learning

Ignite your dynamic career and strengthen your deep insight knowledge by signing up for Enterprise Risk & Crisis Management. This course is the ideal approach for you to obtain a thorough understanding and knowledge of the subject. We are concerned about the progression of your career. Therefore, after conducting extensive studies and consulting with experienced personnel, we formulated this outstanding Enterprise Risk & Crisis Management course to improve your pertinent skills. In this easy-to-digest course, you will get exclusive training, which will enable you to stand out in this competitive market. However, the course covers all of the recent materials in order to keep you up to date with the job market and make you a good fit for your career. This top-notch Enterprise Risk & Crisis Management course curriculum comprises basic to advanced levels of modules that will increase your skill sets. After completing this programme, you will attain the productivity to succeed in your organisation. So, if you are eager to see yourself in a gratifying career, then enrol in the course today! What will Make You Stand Out? On completion of this Enterprise Risk & Crisis Management online course, you will gain: CPD QS Accredited course After successfully completing the Course, you will receive a FREE PDF Certificate as evidence of your newly acquired abilities. Lifetime access to the whole collection of learning materials. Enroling in the Course has no additional cost. 24x7 Tutor Support You can study and complete the course at your own pace. Course Curriculum Enterprise Risk & Crisis Management Module 01: Introduction to Risks and Risk Analysis Module 02: Process of Risk Analysis and Management Module 03: Corporate of Risk Management Module 04: Managing Financial Risks Module 05: Introduction to Crisis and Crisis Management Module 06: Crisis Response and Communication Module 07: Incidents Management and Emergency Response Plan Module 08: Crisis Management Team Module 09: Post Crisis Phase Show off your new skills with a certificate of completion. After successfully completing the course, you can order your CPD Accredited Certificates as proof of your achievement absolutely free. Please Note: The delivery charge inside the U.K. is £4.99, and international students have to pay £8.99. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course the Right Option for You? This Enterprise Risk & Crisis Management course is open to everybody. You can access the course materials from any location in the world and there are no requirements for enrolment. Requirements Without any formal requirements, you can delightfully enrol in this Enterprise Risk & Crisis Management course. Just get a device with internet connectivity and you are ready to start your learning journey. Thus, complete this course at your own pace. Career path The aim of this exclusive Enterprise Risk & Crisis Management course is to help you toward your dream career. So, complete this course and enhance your skills to explore opportunities in relevant areas.

Enterprise Risk & Crisis Management
Delivered Online On Demand3 hours
£12

Customer Service Diploma Level 2 & 3

By Online Training Academy

Level 2 Certificate in Customer Service (CPD) *** Did you know happy customers share their experience with up to 9 people, while unhappy ones could tell up to 16? *** That's why Customer Service Training is so important, especially for those in roles where they interact with customers a lot, like customer service reps. These jobs can involve facing tough problems that need quick solutions. Our amazing Customer Service Training course is designed to give participants the skills they need to handle difficult customers, offer top-notch Customer Service, and keep customers coming back. This CPD Accredited Customer Service Training course is all about improving Customer Service and interpersonal skills. After completing our Customer Service Training course, you'll be better equipped to provide great Customer Service, whether you're on the phone, online, or in person-ensuring the best experience for your customer every time. Key Features: This Level 2 Certificate in Customer Service (CPD) Course Includes: This Customer Service Course is CPD Certified Free Certificate from Reed CIQ Approved Customer Service Course Level 2 Certificate Developed by Specialist Lifetime Access Level 2 Certificate in Customer Service (CPD) Course Curriculum : Module 01: Fundamentals of Customer Service Module 02: Qualities of Effective Customer Service Module 03: Relationship Management of Customers Module 04: Effective Communication with Customers Module 05: Managing and Resolving Customer Complaints Module 06: Telephone-based Problem Solving Module 07: Enhancing Customer Service Skills Learning Outcomes: Identify key elements of effective customer service. Apply principles for delivering exceptional customer service experiences. Implement strategies for successful customer relationship management. Demonstrate effective communication skills with customer service. Navigate and resolve customer complaints with confidence. Employ problem-solving techniques for phone-based customer interactions. Certification After completing this Level 2 Certificate in Customer Service (CPD) course, you will get a free Certificate. CPD 10 CPD hours / points Accredited by CPD Quality Standards Customer Service Diploma (Level 2) | CPD Certified 39:03 1: Module 01: Fundamentals of Customer Service Preview 05:45 2: Module 02: Qualities of Effective Customer Service 03:36 3: Module 03: Relationship Management of Customers 04:23 4: Module 04: Effective Communication with Customers 05:59 5: Module 05: Managing and Resolving Customer Complaints 05:36 6: Module 06: Telephone-based Problem Solving 04:46 7: Module 07: Enhancing Customer Service Skills 06:58 8: CPD Certificate - Free 01:00 9: Leave A Review 01:00 Who is this course for? Level 2 Certificate in Customer Service (CPD) course is suitable for: Aspiring customer service professionals seeking fundamental knowledge. Individuals aiming to enhance their customer service skills. Those interested in mastering effective communication with customers. Professionals desiring to manage and resolve customer complaints. Anyone pursuing proficiency in telephone-based problem-solving in customer service. NB: This is not a regulated course. To get a regulated course, you can choose: Level 1 Certificate in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 Certificate in Principles of Customer Service Level 2 Award in Customer Service (RQF) Level 2 Diploma in Customer Service (RQF) Requirements This course is open to all. Career path Customer Service course opens a range of job offers in the UK, including: Customer Service Advisor - £20K to 24K/year. Front Desk Receptionist - £20K to 24K/year. Customer Support Specialist - £20K to 24K/year. Customer Service Representative - £18K to 24K/year. Retail Sales Assistant - £16K to 22K/year. Call Centre Operator - £17K to 25K/year. Hotel Receptionist - £17K to 23K/year. Certificates Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Customer Service Diploma Level 2 & 3
Delivered Online On Demand42 minutes
£12

UK Pension Laws and Regulations

By Online Training Academy

Unlock the intricacies of the UK's pension system with our comprehensive course on UK Pension Laws and Regulations. Whether you're a financial professional, a human resources specialist, or simply looking to deepen your understanding of the pension landscape, this course is designed to provide you with the essential knowledge and insights you need. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access The "UK Pension Laws and Regulations" course provides a comprehensive understanding of the UK pension system. Learners will gain insights into the various types of pension schemes available, and the laws and regulations that govern them. They will explore the structure and operation of pension regulations, including the roles and responsibilities of regulatory bodies. The course also covers pension fund governance, highlighting the importance of effective management and oversight. Additionally, learners will identify key challenges facing the UK pension system and examine potential solutions. By the end of the course, participants will have a solid grasp of the regulatory landscape, be able to navigate the complexities of pension schemes, and understand the governance required for managing pension funds effectively. This knowledge is essential for anyone involved in pensions, whether as a professional in the field or an individual planning for retirement. Course Curriculum Module 01: Overview of the UK Pension System Module 02: Types of Pension Schemes Module 03: Laws and Regulation of the Pension System in the UK Module 04: Pension Regulation Module 05: Pension Fund Governance Module 06: Key Challenges in the UK Pension System Learning Outcomes: Understand the structure of the UK Pension System comprehensively. Identify various types of pension schemes in the UK. Learn the laws and regulations governing UK pensions. Explore the framework of pension regulation in the UK. Gain insights into pension fund governance practices. Recognize key challenges within the UK pension system. CPD 10 CPD hours / points Accredited by CPD Quality Standards UK Pension Laws and Regulations 1:13:30 1: Module 01: Overview of the UK Pension System 08:33 2: Module 02: Types of Pension Schemes 10:52 3: Module 03: Laws and Regulation of the Pension System in the UK 11:12 4: Module 04: Pension Regulation 18:38 5: Module 05: Pension Fund Governance 13:23 6: Module 06: Key Challenges in the UK Pension System 09:52 7: CPD Certificate - Free 01:00 Who is this course for? Those interested in UK pensions. Individuals working in pension management. Policy makers in the pension sector. Students studying finance or law. Pension fund trustees and administrators. Career path Pension Scheme Administrator Pension Fund Manager Pension Policy Advisor Pension Consultant Pension Compliance Officer Pension Governance Specialist Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

UK Pension Laws and Regulations
Delivered Online On Demand2 minutes
£12

End of Life Care Training

By Online Training Academy

In today's world, End of Life Care training is indispensable, given the aging population and the complexities of modern healthcare. This End of Life Care training course equips individuals with essential skills to provide compassionate and comprehensive care to those nearing the end of their lives. With modules covering everything from advance care planning to spiritual and psychosocial support, End of Life Care training ensures professionals can navigate the delicate nuances of this crucial phase with expertise and empathy. In the UK, where the demand for such specialized care is on the rise, mastering these skills opens doors to rewarding job opportunities. Positions in hospices, hospitals, and community care settings await those with End of Life Care certification, offering competitive salaries averaging £25,000 to £35,000 annually. Moreover, the advantages of pursuing this course extend beyond employment prospects; it enables individuals to make a profound difference in people's lives during their most vulnerable moments. With the sector seeing a steady increase in demand for qualified professionals, now is the opportune time to embark on a career path in End of Life Care, with job opportunities expected to grow by 10-15% in the coming years. Join us in this noble pursuit, where every lesson learned is a beacon of hope, illuminating the path towards dignified care and comfort at life's most tender juncture. Enrol today and embark on a journey that transcends mere education, forging you into a beacon of compassion in the realm of end-of-life care. Key Features of This End of Life Care Course: CPD Certified End of Life Care Course Free Certificate from Reed CIQ Approved End of Life Care Course Developed by Specialist Lifetime Access Course Curriculum of This End of Life Care Course Module 01: Introduction to End of Life Care Module 02: Availability of Services Module 03: Advance Care Planning Module 04: Goals of Care Module 05: Physical Illness Module 06: Neurological Illness Module 07: Quality Care at the End of Life Module 08: Communication During the End of Life Module 09: Palliative Care Holistic Assessment Module 10: Spiritual and Psychosocial Care Module 11: Care after Death Module 12: Further Support, Training and Development Module 13: Legal Aspects Learning Outcomes: Analyze services availability for End of Life Care in communities effectively. Implement advance care planning strategies for optimal patient outcomes. Discuss and set appropriate goals of care in End of Life Care scenarios. Assess physical and neurological illnesses affecting End of Life Care patients comprehensively. Apply holistic assessment techniques for palliative care accurately. Navigate legal aspects surrounding End of Life Care ethically and professionally. CPD 10 CPD hours / points Accredited by CPD Quality Standards End of Life Care Training 3:17:46 1: Module 01: Introduction to End of Life Care Preview 13:26 2: Module 02: Availability of Services 20:54 3: Module 03: Advance Care Planning 17:10 4: Module 04: Goals of Care 07:56 5: Module 05: Physical Illness 20:33 6: Module 06: Neurological Illness 22:23 7: Module 07: Quality Care at the End of Life 08:31 8: Module 08: Communication During the End of Life 13:30 9: Module 09: Palliative Care Holistic Assessment 08:01 10: Module 10: Spiritual and Psychosocial Care 21:30 11: Module 11: Care after Death 10:16 12: Module 12: Further Support, Training and Development 12:18 13: Module 13: Legal Aspects 20:18 14: CPD Certificate - Free 01:00 Who is this course for? This End of Life Care Training course is accessible to anyone eager to learn more about this topic. Through this End of Life Care Training course, you'll gain a solid understanding of End of Life Care Training. Moreover, this End of Life Care Training course is ideal for: Healthcare professionals seeking advanced training in End of Life Care. Nurses aiming to enhance their skills in palliative and hospice care. Social workers dedicated to supporting individuals and families during End of Life Care. Hospice volunteers looking to deepen their understanding of End of Life Care. Medical students preparing for future roles in End of Life Care support. Requirements There are no requirements needed to enrol into this End of Life Care Training course. We welcome individuals from all backgrounds and levels of experience to enrol into this End of Life Care Training course. Career path After finishing this End of Life Care Training course you will have multiple job opportunities waiting for you. Some of the the following Job sectors of End of Life Care Training are: Hospice Nurse - £26K to 40K/year. Palliative Care Social Worker - £27K to 36K/year. End-of-Life Care Coordinator - £30K to 45K/year. Bereavement Counsellor - £24K to 38K/year. Hospice Chaplain - £28K to 42K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

End of Life Care Training
Delivered Online On Demand3 hours 18 minutes
£12