364 Professional Development courses in Ross-on-Wye

NPORS Plant Loader Securer Training The NPORS plant loader securer training course is intended for delivery drivers who operate plant equipment to load on to delivery vehicles, additionally for workers who are responsible for securing the plant using various securing equipment. Unsafe loads on vehicles injure more than 1,200 people a year and cost UK businesses millions of pounds in damaged goods. There has been an increasing number of accidents involving mobile plant during loading/unloading or during transportation resulting in fatalities. In line with recommendations from the Safety of Loads on Vehicles from the Department Of Transport, the course will provide both theoretical and practical training to ensure candidates are able to carry out the duties of Plant Loader Securer. NPORS is an approved CSCS Partner Card Scheme, providing evidence that individuals working on construction sites have the appropriate training and qualifications for the plant loader securer duties. Furthermore, training criteria is based on the approved standards of the Construction Leadership Council. Visit our page; The Art Of Securing Loads Experienced operator – NPORS Plant Loader Securer Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Plant Loader Securer Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Plant Loader Securer Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Plant Loader Securer Test is for operators who have received some form of training in the past or alternatively has been operating the Plant Loader Securer for several years. If you are unsure if you qualify to go down the test route please contact us to discuss this in more detail. Discounts are available for multiple bookings There are two parts to the plant loader securer test, a theory section comprised of 25 questions and a practical session. Plant Loader And Securer Course Objectives Plant Loader and Securer Training covers: Legislation: All relevant health and safety and current legislation and British Standards Loading: Load or guide items of plant onto a transporter. Position items of plant on the transporter to ensure no overloading of transporter axles. Ensure integrity and security of items of plant plus attachments using a range of restraining equipment Preparations: Prepare an area for the purposes of loading and unloading construction plant. Prepare a transporter for receiving different items of construction plant, which must include tracked, wheeled and roller types. Agree and give appropriate signals to the plant operator. Check equipment prior to operations Travel: Prepare a transporter for road travel. Ensure intended route of travel is compatible with load weight, width and height. Explain the specific requirements of current legislation for equipment designed for transporting construction plant. State the requirements to be undertaken when loading and unloading plant on the public highway. Plant Loader Securer Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of the loading and securing and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury, however this course must be on your site. With its own purpose-built practical training area to simulate an actual working environment. Our Loader Securer training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS Plant Loader Securer Tester to your site nationwide, to reduce the amount of time away from work Frequently Asked Questions 1. Who should take the Plant Loader Securer Training? This training is intended for delivery drivers operating plant equipment to load onto delivery vehicles and workers responsible for securing the plant using various securing equipment. 2. What does the Plant Loader Securer Training cover? The course covers legislation, load and guide items of plant, preparing areas for loading/unloading, securing equipment, preparing transporters for road travel, and ensuring compliance with safety requirements. 3. How long is the Plant Loader Securer Training? For novice operators, the training lasts 2 days. Experienced operators can take a 1-day test. 4. What certification do I receive upon completion? Participants receive an NPORS card, either the traditional card valid for 5 years or the NPORS card with CSCS logo, valid initially for 2 years. 5. Are there any prerequisites for the Plant Loader Securer Training? Candidates must have a good understanding of English. For the NPORS card with CSCS logo, a CSCS Health & Safety test must have been completed within the last two years. More courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. For those looking for a “NPORS Plant Loader Securer Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

It is essential that those charged with responsibility for credit control and debt recovery have a full appreciation of the relevant law: no-one can negotiate effectively to recover a debt if they don't understand the ultimate sanctions they can apply. This programme is designed to give them a practical, up-to-date understanding of the law as it applies to your particular organisation. This course will help ensure that participants: Understand the relevant laws Know how and when to invoke legal processes Avoid legal pitfalls in debt collection negotiations Specific, practical learning points include: Definition of 'harassment' How to set up an in-house collection identity Whether cheques in 'full and final settlement' are binding The best steps to trace a 'gone away'... and many, many more. 1 Data protection and debt recovery There are a whole range of things which can be checked on members of the public and which are not affected by the restraints of the Data Protection Act. These will be explained in simple, clear terms so that staff can use this information immediately. 2 County Court suing The expert trainer will show how to sue for money owed, obtain judgment and commence enforcement action without leaving your desk. This module is aimed at showing how to make the Courts work for you instead of the other way around! 3 Enforcement of judgments There are many people who have a County Court Judgment (CCJ) against their debtor but who still remain unpaid. This session explains each of the enforcement methods and how to use them to best effect. Enforcement methods covered include: Warrant of Execution Using the sheriff (now known as High Court Enforcement Officers) Attachment of earnings Third Party Debt Orders Charging Orders (over property and goods) Winding-up companies and making individuals bankrupt 4 Office of Fair Trading rules on debt recovery Surprisingly few people are aware of the Office of Fair Trading rules on debt recovery and many of those that do know think they don't apply to them - but they do. Make sure you know what you need to! 5 New methods to trace elusive, absentee and 'gone away' debtors Why write the money off when you can trace the debtor and collect the money you are owed? 6 Credit checking of new and existing customers It makes sense to credit check would-be, new and existing customers to evaluate the likelihood of payment delays or perhaps not being paid at all. This session shows a range of credit checking steps, many of which can be done completely free of charge, including a sample credit application/ account opening form. 7 Late Payment of Commercial Debts Regulations Do your staff understand this legislation and how to use it to make people pay quicker than ever before? The trainer shows how. 8 The Enterprise Act The Enterprise Act made some startling changes to corporate and personal insolvency. What are the implications for credit control and debt recovery within your organisation?

This is not a single course but a set of menu options from which you can 'pick and mix' to create a draft programme yourself, as a discussion document which we can then fine-tune with you. For a day's training course, simply consider your objectives, select six hours' worth of modules and let us do the fine-tuning so that you get the best possible training result. Consider your objectives carefully for maximum benefit from the course. Is the training for new or experienced credit control staff? Are there specific issues to be addressed within your particular sector (eg, housing, education, utilities, etc)? Do your staff need to know more about the legal issues? Or would a practical demonstration of effective telephone tactics be more useful to them? Menu Rather than a generic course outline, the expert trainer has prepared a training 'menu' from which you can select those topics of most relevance to your organisation. We can then work with you to tailor a programme that will meet your specific objectives. Advanced credit control skills for supervisors - 1⁄2 day Basic legal overview: do's and don'ts of debt recovery - 2 hours Body language in the credit and debt sphere - 1⁄2 day County Court suing and enforcement - 1⁄2 day Credit checking and assessment - 1 hour Customer visits and 'face to face' debt recovery skills - 1⁄2 day Data Protection Act explained - 1⁄2 day Dealing with 'Caring Agencies' and third parties - 1 hour Debt counselling skills - 2 hours Elementary credit control skills for new staff - 1⁄2 day Granting credit and collecting debt in Europe - 1⁄2 day Identifying debtors by 'type' to handle them accurately - 1 hour Insolvency: Understanding bankruptcy / receivership / administration / winding-up / liquidation / CVAs and IVAs - 2 hours Late Payment of Commercial Debts Interest Act explained - 2 hours Liaison with sales and other departments for maximum credit effectiveness - 1 hour Suing in Scottish Courts (Small Claims and Summary Cause) - 1⁄2 day Telephone techniques for successful debt collection - 11⁄2 hours Terms and conditions of business with regard to credit and debt - 2 hours Tracing 'gone away' debtors (both corporate and individual) - 11⁄2 hours What to do if you/your organisation are sued - 1⁄2 day Other topics you might wish to consider could include: Assessment of new customers as debtor risks Attachment of Earnings Orders Bailiffs and how to make them work for you Benefit overpayments and how to recover them Cash flow problems (business) Charging Orders over property/assets Credit policy: how to write one Council and Local Authority debt recovery Consumer Credit Act debt issues Using debt collection agencies Director's or personal guarantees Domestic debt collection by telephone Exports (world-wide) and payment for Emergency debt recovery measures Education Sector debt recovery Forms used in credit control Factoring of sales invoices Finance Sector debt recovery needs Third Party Debt Orders (Enforcement) Government departments (collection from) Harassment (what it is - and what it is not) Health sector debt recovery skills Hardship (members of the public) Insolvency and the Insolvency Act In-house collection agency (how to set up) Instalments: getting offers which are kept Judgment (explanation of types) Keeping customers while collecting the debt Late payment penalties and sanctions Letter writing for debt recovery Major companies as debtors Members of the public as debtors Monitoring of major debtors and risks Negotiation skills for debt recovery Old debts and how to collect them Out of hours telephone calls and visits Office of Fair Trading and collections Oral Examination (Enforcement) Pro-active telephone collection Parents of young debtors Partnerships as debtors Positive language in debt recovery Pre-litigation checking skills Power listening skills Questions to solicit information Retention of title and 'Romalpa' clauses Sale of Goods Act explained Salesmen and debt recovery Sheriffs to enforce your judgment Students as debtors Statutory demands for payment Small companies (collection from) Sundry debts (collection of) Terms and Conditions of Contract Tracing 'gone away' debtors The telephone bureau and credit control Taking away reasons not to pay Train the trainer skills Utility collection needs Visits for collection and recovery Warrant of execution (enforcement)

How to protect your cash flow In the current economic climate more and more companies are finding that their customers are taking longer to pay - or are not even paying at all. As cash flow is key to the survival of any business, effective debt collection tactics are vital for all businesses. This workshop concentrates on the telephone skills and techniques you can use to achieve the most positive outcome in any debt collection situation - payment of money owed, as soon as possible, whilst keeping the collection cost as low as possible. The course will help you: Understand your debtors and communicate with them accordingly Develop a strategy for more effective debt collection Make every call count Handle difficult calls Reduce the amount of time you need to spend on chasing payment Increase your collection rates 1 The debt collection process Understanding the reasons behind payment default Looking at the debt situation from the customer's point of view Developing a strategy for effective debt collection 2 Advanced telephone communication skills Techniques for speaking to the person responsible for paying the debt How to gain the customer's trust when discussing debt Telephone collection skills best practice Key phrases that keep the conversation positive and open 3 Questioning and listening skills for gathering information Different types of question Using high-gain questions to uncover key information Active listening that will help you understand what customers are really saying Leading with examples and high-impact questions Summarising and restating 4 Overcoming objections and excuses Identifying objections Preparing suitable responses Probing objections and ways to overcome them 5 Gaining commitment and ending the call Learn how to negotiate an agreement to suit both parties Summarising actions for you and the customer Ending the call professionally 6 Dealing with difficult and challenging situations Understand different personality types The correct way to respond to an upset customer Ways to calm angry customers (and handle verbal attacks) 7 Action plans Course summary and presentation of action plans

This course is designed specifically to help improve your collection rates. The UK's leading trainer in the subject uses practical examples and case studies to show how to use debt collection techniques that really work. This programme will help participants to: Understand debtors and communicate with them effectively Improve their telephone and writing skills Appreciate the key legal issues Track down 'gone-aways' Improve their collection rates 1 Giving credit and collecting debts The benefits when you get it right The cost of getting it wrong 2 Analysing yourself The importance of making the right 'first impression' Assessing your own personal communication style and how this affects your results How do you (or might you) look in the debtor's eyes? What would you like to change? 3 Analysing your debtors Types of debtorThe delaying debtorThe genuine debtorThe cashflow or hardship problem debtorThe ones who never intended to pay Spot the most common reasons and excuses for non-payment - and learn how to deal with them 4 Understanding debt recovery and the law Data protection issues County Court suing enforcement methods Human rights and debt recovery Retention of title matters 5 Telephone skills for debt recovery A 7-point plan which works every time Learning by example: listening to and analysing some pre-recorded (or live) collection callsWhat was done well?What should have been done differently?Did the collector recognise opportunities?Did the collector create opportunities where seemingly none existed?Did the collector negotiate well or not at all? 6 Writing skills for debt recovery Key phrases to avoid What to include A sample letter which gets results in over 90% of cases 7 Tracking down the 'gone aways' A unique debtor-tracing plan Why spend money on external tracers when you can find those 'gone away' debtors for yourself? 8 Course review The traps to avoid Key personal learning points

The fundamental tool to identify waste, create effective process flow, reduce process cycle times, and implement process improvement.

Overview Internal auditing is an independent and objective activity to evaluate an organisation's internal operations. You'll learn how to initiate an audit, prepare and conduct audit activities, compile and distribute audit reports and complete follow-up activities. It is very important for the organisation to have a smooth flow of accounting as it plays a very important role in the development of the organisation. Financial Managers or any person who deals with Accounts need to see that the company accounts are very updated and are free from any risks that can become a problem during the time of Auditing.  Objectives   By the end of the course, participants will be able to: Efficiently dealing with senior leaders with confidence Effective Contribution and Strategically Analysing and Auditing towards business success Analysing and Evaluating as an effective internal audit leader How to manage key relationships with the audit committee Practical methods for managing the audit committee and senior management Describing the significance to help maximize the contribution to their organization

This programme has a simple objective: to help a sales team create and implementa comprehensive account development plan. If you want to earn strategic partner or preferred supplier status with your clients and customers then you need to add value to their business, consistently, and you can only do this if you have a plan - a key account management plan. This programme will help participants: Discover opportunities - through a deeper understanding of the customer's business Develop partnership - through a better 'value proposition' for the customer Increase repeat business - based on higher customer satisfaction Improve synergy - by getting everyone to 'sing from the same hymn sheet' Develop a collaborative account plan - validated by the customer and their own management Secure resources - management will align resources to execute soundly based account plans Win an increased share of 'customer wallet' - through systematic account development 1 The six principles of strategic account development Introduction to the PROFIT account development model:- Performance- Relationships- Objectives and goals- Feedback- Integration- Teamwork Practical account development strategies: overview and case studies 2 Performance Use practical tools to help you manage and measure account performance and success Design and build a monthly account dashboard for all sizes of account Prioritise and manage accounts and customers pro-actively and successfully, using proven planning tools Develop a cross-selling strategy to integrate products or solutions into the customer's business as closely as possible 3 Relationships How to build and manage key relationships within an account Qualifying and managing key influencers accurately Producing a 'relationship matrix' for each account quickly and easily Approaching and developing new contacts strategically Tools and techniques for successful tracking of contacts and call-backs Developing a coach or advocate in every customer organisation pro-actively 4 Objectives and goals Where are you now? - how to establish your competitive position within an account Know how to set, monitor and track key objectives for accounts over the short, medium and long term Selling against the competition - developing both long- and short-term sales strategies 5 Feedback - building loyal and satisfied customers The correct way to manage customer expectations and create listening loops within an account How to monitor and track your customer's perception and satisfaction with your organisation Building a personalised satisfaction matrix for each account Customer review meetings - best practice in building loyalty by regular joint planning events Understanding the concept of long-term customer value and the importance of adapting a customer-focused attitude 6 Integration How to integrate your products or solutions with the customer's business needs and processes Spot and react to early warning signals that may cause an account's loyalty to fade, reduce revenue or switch to a competitor Developing a loyalty strategy for key accounts or groups of smaller accounts Getting your message and strategy across to C-level contacts 7 Teamwork Working with others to achieve your account goals Gaining internal commitment from your organisation Managing and working with a virtual team Creating cross-departmental communication loops 8 Putting it all together Personal account reviews Personal learning summary and action plans

Forklift Truck Training The aim of the NPORS Forklift Truck Training is to provide both theoretical and practical training to ensure the safe usage of the FLT Counter Balance Forklifts. As a result of the forklift truck training you will receive the red trained operator card or the Traditional Card. Call to book your forklift course today Experienced operator – NPORS Forklift Truck Test Book with Confidence at Vally Plant Training At Vally Plant Training, we guarantee unbeatable value with our Forklift Experienced Test Price Match Promise. When you choose us, you can book with confidence, knowing that we will not be beaten on price. If you find a lower price for the same NPORS Forklift Experienced Worker Test, we’ll match it—ensuring you receive top-quality training at the best possible rate. Click for our terms and conditions Your skills, our commitment—always at the best price. NPORS Forklift Truck Test is for operators who have received some form of forklift training in the past or alternatively has been operating Forklift trucks for a period of time. If you are unsure if you qualify to go down the forklift truck test route please contact us to discuss this in more detail. There are two parts to the forklift truck course, a theory section comprised of 25 questions and a practical session. Forklift Truck Training Course: Navigating Safety and Efficiency Forklift trucks, also known as lift trucks or forklifts, are indispensable tools in various industries, facilitating the movement and handling of materials with precision and ease. However, operating a forklift requires specialised skills and knowledge to ensure safety, efficiency, and compliance with regulations. In this comprehensive course outline, we will delve into the essential content covered in a forklift truck training course, designed to equip participants with the expertise needed to operate forklifts safely and effectively in the work place. 1. Introduction to Forklift Trucks: Overview of forklift types: counterbalance, reach, pallet trucks, etc. Understanding the components and controls of a forklift Different configurations and attachments for specific tasks All health and safety regulations covered 2. Forklift Safety Procedures: Importance of safety in forklift operation Pre-operational checks and inspections Understanding load capacity and load centre Personal protective equipment (PPE) requirements Emergency procedures: evacuation, fire, and accident response 3. Forklift Operation Basics: Starting, stopping, and manoeuvring the forklift safely around obstacles Steering techniques: forward, reverse, and turning Operating on various surfaces: smooth floors, ramps, and inclines Lifting, lowering, side shifting and tilting loads using hydraulic controls 4. Load Handling Techniques: Proper load assessment: weight, size, and stability Positioning the forklift for efficient loading and unloading Securing loads with proper attachments: forks, clamps, and attachments Stacking and de-stacking loads safely and efficiently 5. Site Safety and Hazard Awareness: Identifying potential hazards in the workplace Working safely around pedestrians, other forklifts, and obstacles Recognising environmental hazards: narrow aisles, confined spaces, and overhead obstructions Understanding site-specific safety rules and regulations 6. Maintenance and Inspections: Importance of regular maintenance for forklift performance and longevity Daily, pre-shift, and post-shift inspection procedures Lubrication points and maintenance schedules Identifying and reporting mechanical issues and defects 7. Practical Hands-On Training: Practical exercises in forklift operation under supervision Manoeuvring through obstacle courses and tight spaces Load handling exercises: stacking, de-stacking, and transporting loads Emergency response drills: simulated scenarios to test response and decision-making skills 8. Assessment and Certification: Written examination to assess theoretical knowledge Practical assessment of forklift operation skills Certification upon successful completion of the course Conclusion: A forklift truck training course equips participants with the essential knowledge, skills, and confidence to operate forklifts safely and efficiently in various work environments. By covering topics such as safety procedures, operation techniques, load handling, site awareness, maintenance practices, and practical hands-on training, participants can enhance their proficiency and contribute to a safer and more productive workplace. Whether you’re a novice operator or an experienced professional, investing in forklift training is essential for ensuring compliance, reducing risks, and promoting excellence in material handling operations. Frequently Asked Questions 1. What types of forklifts are covered in the training? The training covers various forklift types, including counterbalance, reach trucks, and pallet trucks. 2. What are the course components? The course includes theoretical training, practical sessions, safety procedures, load handling techniques, site safety, maintenance, and inspections. 3. Who is the training suitable for? The training is suitable for both novice operators and experienced operators who need certification or recertification. 4. What certification will I receive? Participants will receive an NPORS card, either a red trained operator card or a traditional card, valid for 2-5 years depending on the type. 5. What are the prerequisites for the course? There are no prerequisites for novice operators, but experienced operators should have prior forklift operation experience. Forklift Truck Training Available 7 days a week to suit your business requirements. VPT have a team of friendly and approachable instructors, who have a wealth of knowledge of Forklifts and the construction industry We have our own training centre conveniently located close to the M5 junction 9, In Tewkesbury. With its own purpose-built practical training area to simulate an actual working environment. However, this training can only be conducted on your sites Our forklift training and test packages are priced to be competitive. Discounts are available for multiple bookings We can send a fully qualified NPORS forklift Tester to your site nationwide, to reduce the amount of time away from work Our more courses: Polish your abilities with our dedicated Lift Supervision Training, Slinger Signaller Training, Telehandler Training, Cat & Genny Training, Plant Loader Securer, Ride-On Road Roller, Abrasive Wheel Training, Lorry Loader Training and Scissor Lift Training sessions. Learn the safe and effective operation of these vital machines, crucial for construction and maintenance tasks. Elevate your skills and career prospects by enrolling in our comprehensive courses today. For those looking for a “NPORS Forklift Training near me,” our widespread operations make it convenient for you to access Vally Plant Trainings top-quality training no matter where you are in the UK

The need for key staff to have commercial skills is paramount, as the public sector is increasingly opened up as a commercial market, in which organisations compete against each other and the private sector for contracts. Generating additional income and being commercially aware is vital for this to be a success, and is what many public sector organisations are looking to do. This programme will help you: See commercial awareness as not just another skill-set, but as a different mind-set Use a variety of tried-and-tested commercial, analytical decision-making techniques and tools Define your commercial objectives Develop a strategic focus Start looking at service clients as market segments Analyse, in a competitive context, your service offering Plan a commercial strategy, prepare for its implementation and see it through to execution 1 What is commercial thinking? Understand what it means to be a commercial thinker Identifying commercial opportunities often involves not only a different skill set but also a different mindset; looking at the services that you provide 2 Defining strategic commercial objectives Defining your key commercial objectives Prioritising your strategic objectives Two key strategic planning tools:Resource and Competency MatrixPESTLE How to apply these tools to your particular situation 3 Developing a strategic focus Decision-making on how to compete in the markets identified by your strategic objectives requires a strategic focus Developing strategic focus A tool for helping you to make those decisions: using the Ansoff Matrix 4 Defining customer targets How to think more commercially by understanding who all your customers are and how they differ from each other how to apply the principles to your areas to identify the type of customers you have and their key characteristics - Customer segmentation Who are your customers? How do their needs vary? - Scenarios 5 The competitive market place Understanding the competitive forces at play Different types of competition Analysing your competitive environment using Porter's 5 Forces model 6 Meeting stakeholder expectations Two simple models to help you identify the key stakeholders who could influence your commercial environment How to use your stakeholders to help you achieve your commercial objectives 7 Implementation - systems, structures and processes Effective commercial activity involves working with others to implement ideas and strategies What do you need to have in place before you implement your commercial strategy? How to health-check your organisation prior to implementation using the McKinsey 7S framework 8 Implementation - people and culture A good commercial strategy only works if the people involved buy in to the ideas and if the culture of the organisation is conducive to the effective implementation How the latest thinking in behavioural economics can help you develop your culture and people to work commercially 9 Tools and checklists Be more commercial within your sphere of influence using a commercial checklist to help you Using the checklist as a benchmark against the most commercially aware organisations Using the checklist as a health check - both corporately and individually