Enhance your training & mentoring skills with this CPD-accredited, QLS-endorsed course. Gain expertise & career growth with flexible learning.
Overview OBJECTIVES Develop practical skills enabling effective communication at the time of an incident Familiarize students with both techniques & technologies involved in crisis communication Provide a health check for your personal & organizational readiness Provide the confidence to know that your response strategies are appropriate and effective Build relevant knowledge through exploring relevant case studies and practical exercises Develop flexible creative and well-motivated teams Upcoming Events Online (USD 1950) Online Streaming Live (Flexible Dates) At Venue (USD 4500) Dubai 20 Feb - 24 Feb Istanbul 27 Feb - 3 March London 20 March - 24 March For more dates and Venue, Please email sales@gbacorporate.co.uk
Learn how to drive innovation in your organisation and foster a creative, adaptive and sustainable work environment.
COMPLIMENTARY EQ-i 2.0/EQ360 REFRESHER SESSIONS We're offering regular sessions throughout the year to our EQi/EQ360 practitioners with the aim of helping you feel more confident using the assessment with your clients and colleagues. These sessions will allow you to brush up on your skills and ask any questions you may have about the tool!
Presentation - Corporate Sponsorship by Jane Montague Session aimed at corporate fundraisers. _ _ _ One of the big conversations Jane seems to be having with hospice clients is how much other hospices are asking for sponsorship of events? We've asked Jane to run a forum on this very topic to help HIGN members have conversations about what is working and what we're asking of our corporate partners. Some of the topics we'll be talking about are: What corporate sponsorship opportunities are you offering your partners? What added extras are you providing and what are the corporates asking for? How much are you charging for sponsorship and on what events? What are some of your wins AND, equally important, what hasn't gone as you've expected? After the success of the corporate volunteering session that Jane ran last year, this talking forum will be invaluable for HIGN members. Please come ready to share and take part.
Sharing & Networking - Regular giving fundraising programmes. Session aimed at those working in supporter care, individual giving and leadership roles. THIS SESSION WILL NOT BE RECORDED
Understand how to effectively manage conflict and learn that conflict can be healthy and need not damage relationships. Course overview Duration: 1 day (6.5 hours) Conflict and differences of opinion are inevitable in the today’s fast moving, complex business world, some would argue they are even necessary. This highly interactive and practical course addresses the many aspects of effectively managing conflict and will help you ensure that conflict can be healthy and need not damage the relationship. This workshop has been specifically designed to give you an opportunity to learn and test a range of influencing and conflict handling models and techniques. The course is aimed at anyone who interacts with others on a regular basis. Objectives By the end of the course you will be able to: Utilise influencing skills to pre-empt and defuse conflict Resolve conflict by choosing the right approach Recognise the impact of non-verbal communication in managing conflict Use language skills necessary to get you message across in the ‘right’ way Present your case in a reasonable and responsible manner Identify behaviours that can help or hinder interactions with others Apply different techniques for managing conflict positively and for dealing with aggression Content Developing Influence Networking Sources of influence Influencing techniques Effective Behaviour Choosing the right approach Techniques to pre-empt or defuse conflict Behavioural styles and their impact on working relationships Triggers to aggressive behaviour Managing conflict flash points Dealing with different behaviour types Developing Skills Communication skills in conflict situations Using the right language Verbal and non verbal communications Managing our body language Your conflict management style analysis Thomas Killman Conflict Handling Instrument Working in groups Practical exercises and case studies The language of mediation Transactional Analysis Practical Practical exercises Case studies Personal action planning