6088 Productivity courses

Overview With the ever-increasing demand for Telephone Etiquette in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Telephone Etiquette may be. Learning about Telephone Etiquette or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Telephone Etiquette . That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Telephone Etiquette is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates. The self-paced online learning methodology by compete high in this Telephone Etiquette course helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course! Instead of searching for hours, enrol right away on this Telephone Etiquette course from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run. Who is this course for? While we refrain from discouraging anyone wanting to do this Telephone Etiquette course or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Telephone Etiquette , Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Telephone Etiquette , Anyone looking for a certificate of completion on doing an online training on this topic, Students of Telephone Etiquette , or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity Career Path This Telephone Etiquette course smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 1 - Introduction to Telephone Etiquette Introduction to Telephone Etiquette 00:00 Module 2 - Aspects of Phone Etiquette Aspects of Phone Etiquette 00:00 Module 3 - How to Talk on the Phone How to Talk on the Phone 00:00 Module 4 - Eliminate Phone Distractions Eliminate Phone Distractions 00:00 Module 5 - Inbound Calls _ Outbound Calls Inbound Calls _ Outbound Calls 00:00 Module 6 - Dealing With Angry Customers Dealing With Angry Customers 00:00 Module 7 - Handling Interoffice Calls _ Voicemail Messages Handling Interoffice Calls _ Voicemail Messages 00:00 Module 8 - The 11 Essential Rules of Phone Etiquette The 11 Essential Rules of Phone Etiquette 00:00

Overview   With the ever-increasing demand for Microsoft Outlook in personal & professional settings, this online training aims at educating, nurturing, and upskilling individuals to stay ahead of the curve - whatever their level of expertise in Microsoft Outlook may be.   Learning about Microsoft Outlook or keeping up to date on it can be confusing at times, and maybe even daunting! But that's not the case with this course from Compete High. We understand the different requirements coming with a wide variety of demographics looking to get skilled in Microsoft Outlook. That's why we've developed this online training in a way that caters to learners with different goals in mind. The course materials are prepared with consultation from the experts of this field and all the information on Microsoft Outlook is kept up to date on a regular basis so that learners don't get left behind on the current trends/updates.   The self-paced online learning methodology by Compete High in this Microsoft Outlook Online Training helps you learn whenever or however you wish, keeping in mind the busy schedule or possible inconveniences that come with physical classes. The easy-to-grasp, bite-sized lessons are proven to be most effective in memorising and learning the lessons by heart. On top of that, you have the opportunity to receive a certificate after successfully completing the course!   Instead of searching for hours, enrol right away on this Microsoft Outlook Online Training from Compete High and accelerate your career in the right path with expert-outlined lessons and a guarantee of success in the long run.   Who is this course for?   While we refrain from discouraging anyone wanting to do this Microsoft Outlook Online Training or impose any sort of restrictions on doing this online training, people meeting any of the following criteria will benefit the most from it: Anyone looking for the basics of Microsoft Outlook, Jobseekers in the relevant domains, Anyone with a ground knowledge/intermediate expertise in Microsoft Outlook, Anyone looking for a certificate of completion on doing an online training on this topic, Students of Microsoft Outlook, or anyone with an academic knowledge gap to bridge, Anyone with a general interest/curiosity   Career Path   This Microsoft Outlook Online Training smoothens the way up your career ladder with all the relevant information, skills, and online certificate of achievements. After successfully completing the course, you can expect to move one significant step closer to achieving your professional goals - whether it's securing that job you desire, getting the promotion you deserve, or setting up that business of your dreams. Course Curriculum Module 01 - Introduction to Microsoft Outlook Introduction to Microsoft Outlook 00:00 Module 02 - User Interface User Interface 00:00 Module 03 - Email Management Part 1 Email Management Part 1 00:00 Module 04 - Email Management Part 2 Email Management Part 2 00:00 Module 05 - Efficient Scheduling Efficient Scheduling 00:00 Module 06 - Manage Tasks and Notes Manage Tasks and Notes 00:00 Module 07 - Contacts Contacts 00:00 Module 08 - Organising Contacts Organising Contacts 00:00

GDPR Data Protection Law [Updated 2023] Stay ahead in compliance with our updated 2023 GDPR Data Protection Law course. Equip yourself with the latest in GDPR Data Protection standards. Secure your organisation's future with comprehensive GDPR Data Protection knowledge. Learning Outcomes: Navigate the Introduction to GDPR for compliance. Uphold the Principles of GDPR in data management. Ensure Lawful Basis for Processing personal data. Defend the Rights of Data Subject under GDPR. Differentiate roles of Data Controller and Processor. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Key Modules from GDPR Data Protection Law [Updated 2023]: Introduction to GDPR: Familiarise yourself with the GDPR's scope and its impact on GDPR Data Protection practices. Principles of GDPR: Grasp the key GDPR principles that underpin effective GDPR Data Protection strategies. Lawful Basis for Processing: Understand the legal grounds for processing personal data within GDPR Data Protection frameworks. Rights of Data Subject: Recognise the rights individuals hold over their data, a cornerstone of GDPR Data Protection. Data Controller and Data Processor: Define and distinguish between the responsibilities of data controllers and processors under GDPR Data Protection laws. Data Protection by Design and by Default: Implement GDPR Data Protection requirements throughout your data processing activities. Security of Data: Master the security measures required to protect data in line with GDPR Data Protection guidelines. Data Breaches: Learn how to effectively manage and report data breaches in accordance with GDPR Data Protection procedures. Workplace and GDPR: Apply GDPR Data Protection policies within your organisational processes and workplace culture. Transferring Data Outside of EEA: Navigate the complexities of transferring data internationally under GDPR Data Protection rules. Exemptions: Identify the exemptions within GDPR Data Protection law and how they may apply to certain data processing scenarios.

Publisher Courses. With MS Publisher, combine text and photos illustrations to make professional newsletters publications. At our MS Publisher course, learn how to.

Polycom Handsets and Voicemail Soft Client Horizon Collaborate Desktop and Mobile App Receptionist Console Integrator Agent Client Supervisor Client Akixi Reporting Horizon Contact Agent Horizon Contact Supervisor Horizon Contact Admin User Web Portal User Admin Portal

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and Voicemail Workplace Attendant Console and One-X Attendant Console One-X Portal and Video Soft phone / One X Communicator One-X Mobile/ Preferred Mobile IX Workplaces and Mobile App Agent and CMS Supervisor ASA – Avaya Site Administrator Tool AACC Administrator, Supervisor and Agent

Handset and/or Voicemail Training 1600’s, 1400, 96/95 series handsets, J Series and voicemail One X Communicator One-X Mobile IX Workplace Desktop and Mobile App Web Conferencing Collaboration System Administration Training up to Release 11 Voicemail Pro Administration Training ACCS Agent, Supervisor and Administration Training XIMA/CHRONICALL/ACR Agent, Realtime, Recording and Reporting

Handset Training on Yealink & Fanvil handsets 3CX Web Client User Training 3CX Phone App iOS & Android Mobile Apps Voicemail User Receptionist/Switchboard Supervisor/Agent 3CX Web Client Admin Training (FREE/SMB/STARTUP) 3CX Management Console Admin Training (PRO/ENT) 3CX CFD (Call Flow Designer) **Coming soon! XIMA CCAAS on 3CX Agent, Realtime, Recording and Reporting

78, 79, 88 and 99 series Handsets & Voicemail Cisco Call Manager (CCM) & Self Care Portal Jabber WebEx Meetings WebEx Training Centre WebEx Events Centre Attendant Console Standard and Advanced Console (ARC) UCCX/UCCE and Finesse Agent & Supervisor CUIC Reporting

All i-series handsets & 90 series handsets and Voicemail UCE/UCS Softphone UCE/UCS Mobile Apps iOS & Android iPECS ONE Softphone & Mobile Apps iOS & Android Phonelink User Web Portals (Cloud and UCP) Cloud Manager Web Portal/UCP Admin tool Cloud and UCP Attendant Consoles iCalls (Tollring) Call Centre product