6206 Productivity courses

Diploma in Compliance Audit & Risk Management will assist you in producing the best possible outcome by mastering the skills. Those who want to succeed must enrol in the course Diploma in Compliance Audit & Risk Management. By completing this course, you will acquire the skills required to become an expert in a comparable field. The basics of our Diploma in Compliance Audit & Risk Management course are covered first, and then we move on to more advanced material. The lessons in this Diploma in Compliance Audit & Risk Management course are therefore clear and easy to understand. Diploma in Compliance Audit & Risk Management Course Basic Learning Outcomes: After completing this highly appreciated Diploma in Compliance Audit & Risk Management course, you'll be a competent expert, besides- You can give assistance related to the Diploma in Compliance Audit & Risk Management with complete knowledge and confidence. You'll be competent and proficient enough to explore Diploma in Compliance Audit & Risk Management related job fields on your own. Furthermore, you can train up others and grow an efficient peer community in your locality and serve people. It will enhance your portfolio, you can use the certificate as proof of your efficiency to the employer. It will boost up your productivity, you can use the skill and credentials, and become more competent in your vocation with increased earning! Key Highlights of Diploma in Compliance Audit & Risk Management Course: CPD Accredited Course Unlimited Retake Exam & Tutor Support Easy Accessibility to the Course Materials 100% Learning Satisfaction Guarantee Lifetime Access & 24/7 Support Self-paced Course Modules Covers to Explore Multiple Job Positions Curriculum Breakdown of the Course:- Module 01: Introduction to Compliance Module 02: Five basic elements of compliance Module 03: Compliance Management System (CMS) Module 04: Compliance Audit Module 05: Compliance and Ethics Module 06: Risk and Types of Risk Module 07: Introduction to Risk Management Module 08: Risk Management Process Certification: CPD Accredited (CPD QS) Certificate Digital (PDF) & Hardcopy certificates are available CPD 60 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Diploma in Compliance Audit & Risk Management course. This course particularly recommended for- Students Recent graduates Job Seekers Anyone interested in this topic People already working in the relevant fields and want to polish their knowledge and skill. Requirements Students seeking to enrol for Diploma in Compliance Audit & Risk Management course should meet the following requirements; Basic knowledge of English Language Be age 16 years or above Basic Knowledge of Information & Communication Technologies for studying online or digital platforms. Stable Internet or Data connection in your learning devices. Career path After completing this course, you can explore trendy and in-demand jobs related to Diploma in Compliance Audit & Risk Management. Explore each of the roles available and how you can start your career in this platform. Certificates Certificate of completion Digital certificate - Included After successfully completing this course, you can get CPD accredited digital PDF certificate for free. Certificate of completion Hard copy certificate - £9.99 After successfully completing this course, you can get CPD accredited hardcopy certificate for free. The delivery charge of the hardcopy certificate inside the UK is £3.99 and international students need to pay £9.99 to get their hardcopy certificate.

Overview In the modern workspace, the question often arises: who is responsible for health and safety in the workplace? Navigating through this query and the broader landscape of health and safety in the workplace, our meticulously crafted course, 'Workplace Health, Safety & Laws', beckons learners into an immersive experience. This programme not only elucidates the intricate facets of health and safety at the workplace but also demystifies the myriad rules that govern them. Dive more profoundly, and one uncovers a well-structured curriculum that guides you through the maze of health and safety law, ensuring every workplace becomes a sanctuary of safety and productivity. This course spans diverse work settings, outlining hazards and control mechanisms and empowering learners with the wisdom to champion health and safety in the workplace, making it paramount. Gone are the days when employee welfare was an afterthought. Today, the emphasis on health and safety in the workplace is undeniable. Equipping oneself with the knowledge of workplace health and safety laws prepares you to cultivate a secure working environment and positions you at the forefront of organisational excellence, where safety and productivity coexist harmoniously. Learning Outcomes: Attain a comprehensive understanding of workplace health and safety laws. Develop the prowess to manage health and safety in diverse work settings effectively. Ascertain skills to conduct detailed risk assessments and identify common workplace hazards. Master the knowledge required to address accidents and ill health in professional settings. Understand the intricacies of safeguarding against electrical, fire, and gas hazards. Why buy this Workplace Health, Safety & Laws? Unlimited access to the course forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Workplace Health, Safety & Laws there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this course for? This Workplace Health, Safety & Laws course is ideal for Individuals aiming to comprehend the complex realm of health and safety in workplace scenarios. Managers and team leaders tasked with the responsibility of employee welfare. Business proprietors wishing to fortify their enterprises with robust safety measures. Graduates venturing into the corporate world, seeking a grasp on safety norms. Regulatory compliance officers keen on implementing and upholding safety standards. Prerequisites This Workplace Health, Safety & Laws does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Workplace Health, Safety & Laws was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path This Workplace Health, Safety & Laws is a great way for you to gain multiple skills from the comfort of your home. Health and Safety Advisor: £25,000 - £40,000 per annum. Risk Management Analyst: £30,000 - £45,000 per annum. Fire Safety Officer: £28,000 - £42,000 per annum. Gas Safety Engineer: £35,000 - £50,000 per annum. Workplace Welfare Coordinator: £28,000 - £43,000 per annum. Environmental Safety Consultant: £27,000 - £41,000 per annum. Course Curriculum Module 01: Workplace Health and Safety Laws Workplace Health and Safety Laws 00:05:00 Module 02: Managing for Health and Safety Managing for Health and Safety 00:42:00 Module 03: Risk Assessment and Common Risks Risk Assessment and Common Risks 00:07:00 Module 04: Workplace Health, Safety and Welfare Workplace Health, Safety and Welfare 00:06:00 Module 05: Accidents and Ill Health at Work Accidents and Ill Health at Work 00:04:00 Module 06: Electrical, Fire and Gas Safety Electrical, Fire and Gas Safety 00:06:00 Module 07: Safety in Different Work Settings Safety in Different Work Settings 00:05:00 Module 08: Work Equipment Hazards and Risk Control Work Equipment Hazards and Risk Control 00:06:00 Module 09: Other Health and Safety Hazards at Work Other Health and Safety Hazards at Work 00:05:00 Additional Reading Materials Additional Reading Materials - Workplace Health, Safety & Laws 00:00:00 Assignment Assignment - Workplace Health, Safety & Laws 00:00:00

Level 5 Diploma(FREE QLS Endorsed Certificate)| 11 CPD Courses+11 PDF Certificates| 140 CPD Points|CPD & CiQ Accredited

Course Overview Are you thinking of starting your own business working from home?  The Healthy Business Healthy Life course will teach everything you need to know to run a successful business from home. From how to stay motivated and work with display screen equipment, to the steps to design a home office for maximum productivity. You will also learn how to get into the entrepreneurial mindset, with tips on how to manage your time, organise your day, and overcome feelings of isolation that working remotely can induce. Become your own boss and learn how to run a startup business successfully from home, by enrolling in this top trending course today. This best selling Healthy Business Healthy Life has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Healthy Business Healthy Life is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Healthy Business Healthy Life is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Healthy Business Healthy Life is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Healthy Business Healthy Life, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Healthy Business Healthy Life will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Healthy Business Healthy Life to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Master essential Microsoft Office skills with our comprehensive course covering Word, Excel, PowerPoint, Access, Outlook, and Publisher. Gain proficiency in document creation, spreadsheet management, presentation design, database handling, email communication, and desktop publishing.

Master in Microsoft Office Access 2016 Training Overview Are you looking to begin your Microsoft Office Access 2016 career or want to develop more advanced skills in Microsoft Office Access 2016? Then this master in Microsoft office access 2016 online training course will set you up with a solid foundation to become a confident office admin and help you to develop your expertise in Microsoft Office Access 2016. This master in Microsoft office access 2016 online training course is accredited by the CPD UK & IPHM. CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this master in microsoft office access 2016 online training course will set you up with a solid foundation to become a confident office admin and develop more advanced skills. Gain the essential skills and knowledge you need to propel your career forward as an office admin. The master in Microsoft office access 2016 online training course will set you up with the appropriate skills and experience needed for the job and is ideal for both beginners and those currently working as an office admin. This comprehensive master in Microsoft office access 2016 online training course is the perfect way to kickstart your career in the field of Microsoft Office Access 2016. This master in Microsoft office access 2016 online training course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. If you're interested in working as an office admin or want to learn more skills on Microsoft Office Access 2016 but unsure of where to start, then this master in Microsoft office access 2016 online training course will set you up with a solid foundation to become a confident office admin and develop more advanced skills. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This master in Microsoft office access 2016 online training course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive master in Microsoft office access 2016 online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Microsoft Office Access 2016. Entry Requirement There are no academic entry requirements for this master in Microsoft office access 2016 online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This master in Microsoft office access 2016 online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Designing a Relational Database Analyze The Relational Database Design Process Understand Primary Keys Explore Table Relationships Create a Table Create a Table Relationship Joining Tables Joining Tables - Introduction Inner and Outer Joins Create Inner and Outer Joins Join Unrelated Tables Relate Data Within a Table Work with Subdatasheets - Introduction Work with Subdatasheets Using Data Validation Use Data Validation - Introduction Field Validation Input Mask Form Validation Record Validation Creating Advanced Queries Create Advanced Queries - Introduction Create Parameter Queries Use Wildcards in a Parameter Query Create Queries with Multiple Parameters Create Crosstab Queries Create Action Queries Update Queries Append Queries Delete Queries Make Table Queries Unmatched and Duplicated Queries - Introduction Create Unmatched Queries Create Duplicate Queries Organizing a Database for Efficiency Data Normalization The Table Analyser Wizard Junction Tables - Introduction Junction Tables Improve Table Structures Using Advanced Reporting Techniques Use Advanced Reporting Technique Conditional Formatting - Data Bars Add a Calculated Field to a Report Add a Subreport to an Existing Report Bonus Lecture Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Quality Licence Scheme Endorsed The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees.     Certificate of Achievement Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35.   FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Free Level 5 QLS Endorsed Certificate | 14 in 1 Bundle with Free Certificates | 170 CPD Points | Installment Payment

Free Level 5 QLS Endorsed Certificate | 14 in 1 Bundle with Free Certificates | 170 CPD Points | Installment Payment

Take a thrilling dive into the interdisciplinary subject of A-Level Business, where the compelling worlds of accountancy, leadership, economics, law, and social psychology intersect. Our subject is contemporary, reflecting the "real-world" demand by prospective employers and establishing its relevancy and significance. Our A-Level Business course offers a robust introduction to the ever-evolving global business landscape, equipping you with skills that span across all facets of running a business, right down to the entrepreneurial skills required to launch your own. Upon completion, you'll boast a profound understanding of business, its role in society and the extensive scope it covers. As part of this course, you'll gain a critical understanding of various business forms, their respective markets, and the intricacies of adding value. The A-Level Business course will arm you with the necessary tools and knowledge to comprehend how businesses are conceived, managed, and steered towards success, positioning you as an invaluable asset to potential employers. This home-study course adheres to the latest AQA A-Level Business syllabus and is meticulously crafted for online study at your convenience. With unlimited tutor support, a clear induction, and well-structured assignments, we'll help you develop the required skills and knowledge for the exam. If you're planning to sit your final A-Level examinations in the UK, rest assured we guarantee access to one of our exam centres. Experience the advantages of: - Fresh course content, written to the latest specification, featuring dynamic and engaging material - Fast track availability (for exams in 2022) - Access to our network of partnership exam centres (guaranteed exam venue) - Unending tutor support – we'll assist in crafting a study plan and offer consistent support - Exam pass guarantee (If you fail on your first attempt, we'll back you up to the next exam) A-Level Business will enhance a myriad of critical skills such as presenting substantiated arguments, making recommendations based on evidence, and problem-solving. Awarding body: AQA Our course code: X908 Qualification code: 7132 AQA qualifications are internationally acknowledged and taught across 30 countries, highly prized by employers and universities alike, enabling students to progress to the next stage of their lives. They accommodate a range of abilities and include GCSEs, IGCSEs and A-levels. ⏱ Study Hours: Anticipate between 250 and 300 hours of study time, in addition to time for completing assignments. 👩‍🏫 Study Method: Our course is disseminated through our interactive online learning platform. If preferred, you can print the learning materials. The resources are offered in a variety of formats including videos, quizzes, and interactive activities. 📆 Course Duration: Your course will last up to 24 months from enrolment. You will receive login details to our MyOxbridge portal, where all learning materials are available. 📋 Assessment: Enrolments for examinations from Summer 2022 are open. You'll be required to complete three standard A-Level written exams, each contributing to 33.3% of your A-Level, with 100 marks. If you don’t pass the first time, we’ll support you for free, to your next exams. 👩‍🎓 Course Outcomes: Successfully completing this home learning course will result in an A-Level in Business, issued by AQA, a leading awarding body. This syllabus (7132) has been specifically chosen for its suitability to online learning and its high probability of success. ℹ️ Additional Information: Level 3 Difficulty. GCSE level education or equivalent is recommended for this course. Internet access is required.  UCAS Points - 56 Course Content: The course is structured into various modules covering topics such as the nature and purpose of business, decision-making in various areas, strategic business positioning, and managing strategic change, among others. Here's a brief overview of each module: 1️⃣ What is business?: This module lays a strong foundation of understanding around the nature, purpose, and different forms of business. You'll explore how external environments can affect cost and demand in the private and public sector. 2️⃣ Managers, leadership and decision making: Understand the crucial role of managers, effective decision making and leadership styles, and their impact on the success of a business. 3️⃣ Decision making to improve marketing performance: Learn to conduct marketing research, set objectives and improve performance. Explore how technological advancements influence decision-making and marketing activities. 4️⃣ Decision making to improve operational performance: Master the art of increasing efficiency and labour productivity. You'll delve into the ethical and environmental influences on operational decisions and how they bolster a business's competitiveness. 5️⃣ Decision making to improve financial performance: Learn about factors influencing financial decisions and the key financial concepts like return on investment, cash flow, and profit. 6️⃣ Decision making to improve human resource performance: Understand the importance of motivation and engagement in the workplace and the impact of various internal and external influences on human resources decisions. 7️⃣ Analysing the strategic position of a business: Develop a comprehensive understanding of strategic positioning, mission, and corporate objectives, and learn how to evaluate the impact of strategic positioning on functional decision-making and profits. 8️⃣ Choosing strategic direction: Understand the factors that influence market and product choices and the rationale behind different strategic directions. 9️⃣ Strategic methods: how to pursue strategies: Discover the importance of innovation in supporting business growth strategies and learn about the advantages of targeting and operating in international markets. 🔟 Managing strategic change: Lastly, you will learn about the challenges of changing organisational culture and how to effectively implement strategic change. This comprehensive course is designed to arm you with an understanding of the business world, preparing you for the next step in your career or academic journey. With a blend of theory, real-world examples, and interactive activities, this course is not just an educational experience, but a preparation for the future. Start your journey with us today! 🚀

Violence in the workplace was cited as the reason people leave their jobs in 50% of cases and in the UK, 29% of people faced such problems. Do you ever feel distressed, anxious or frustrated facing violence with your coworker or your boss? Or maybe you are a manager who has to address conflict. Violence in the is a common part of work-life, and it does not only affect those who are directly involved, but it also impacts the entire work environment. So, how you or your organisation manage the conflict is what determines the level of productivity and fulfilment. As a fellow or as a manager, workplace violence should be the highest priority issue because it determines the level of productivity of the employees. Understanding effective communication and ways to reduce violence in the workplace will help to bring positive energy to the workplace environment. You'll get a Free Student ID card by enrolling in this course. This ID card entitles you to discounts on bus tickets, movie tickets, and library cards. Enrolling on the course will ensure that you land your dream career faster than you thought possible. Stand out from the crowd and train for the job you want with the course program. Key Topics: How to contribute to a positive and safe working environment How to reduce and deal with violence Understanding aggression, bullying and harassment Understanding equality, diversity and inclusion and the benefits to individuals and organisations Effective listening and communication techniques Essential problem-solving strategies Understanding common sources of conflict and awareness How to create a psychologically safe work environment Developing harassment policy The risk assessment process Learning Outcomes: Stop feeling distracted, anxious, or frustrated about conflict with your colleagues, or boss Use differences of opinion and conflicts constructively, leading to growth and creativity Use proven strategies and powerful communication skills to prevent and manage violence Identify warning signs and prevent or minimise violence before it gets worse Know your violence management style and how to improve it Create a safe work environment that encourages open communication and trust Know when to intervene and how to approach Implement the steps of conflict resolution Find out the root of conflict and prevent it in the long run Establish guidelines, procedures, and training for your organisation Experts created the Certificate in Workplace Management: Violence course to provide a rich and in-depth training experience for all students who enrol in it. Enrol in the course right now and you'll have immediate access to all of the course materials. Then, from any internet-enabled device, access the course materials and learn when it's convenient for you. Start your learning journey straight away with this course and take a step toward a brighter future! Skills You Will Gain Techniques to control the workplace environment Psychological understanding Problem-solving Assessment Leadership Why Prefer this Course? Opportunity to earn a certificate accredited by CPD after completing this course Student ID card with amazing discounts - completely for FREE! (£10 postal charges will be applicable for international delivery) Standards-aligned lesson planning Innovative and engaging content and activities Assessments that measure higher-level thinking and skills Complete the course program in your own time, at your own pace Each of our students gets full 24/7 tutor support *** Course Curriculum *** Here is the curriculum breakdown the course: Certificate in Workplace Management: Violence Course Module One: What Is Workplace Harassment? Module Two: Identifying the Bully Module Three: How to Handle Workplace Violence Module Four: Risk Assessment (I) Module Five: Risk Assessment (II) Module Six: Being the Victim Module Seven: Checklist for Employers Module Eight: Interview Process Module Nine: Investigation Process Module Ten: Developing a Workplace Harassment Policy Assessment Process Once you have completed all the modules in the Certificate in Workplace Management: Violence course, your skills and knowledge will be tested with an automated multiple-choice assessment. You will then receive instant results to let you know if you have successfully passed the course. Showcase Your Accomplishment of New Skills: Get a Certification of Completion The learners have to complete the assessment of this course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Is This Course Right for You? This comprehensive course is designed for anyone who wants to learn how to prevent and solve violence through effective communication techniques and proven strategies. It is ideal for leaders, managers or human resources professionals who want to establish conflict resolution guidelines, procedures, and training for their staff to reduce the violence. Requirements The Certificate in Workplace Management: Violence program does not require any prior knowledge; everyone may participate! This course is open to anyone interested in learning from anywhere in the world. Every student must be over the age of 16 and have a passion for learning and literacy. This 100% online course can be accessed from any internet-connected device, such as a computer, tablet, or smartphone. This course allows you to study at your speed and grow a quality skillset. Career path The course is an essential skills for managerial roles and applies to professionals in any industry, particularly those in the following careers: Businessmen Entrepreneur Human Resource Manager Life Coach Mentor