5483 Productivity courses delivered Online

Become a certified leader in project management with our comprehensive diploma course. Whether you're new to project management or seeking to advance your career, this program equips you with essential skills and knowledge through ten meticulously crafted modules: Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this Project Management Professional Diploma course, learners will gain comprehensive skills to effectively manage projects from start to finish. They will learn how to initiate projects with clear goals and objectives, ensuring they align with organizational strategies. Planning phases will teach them to develop detailed schedules, allocate resources efficiently, and mitigate risks effectively. They will understand various planning tools and techniques to streamline project workflows and enhance productivity. During project execution, learners will acquire the ability to lead teams, monitor progress, and make adjustments to ensure project goals are met on time and within budget. The course emphasizes maintaining project momentum through effective control measures and continuous evaluation. Key concepts in project management, such as stakeholder management and quality assurance, will be explored to ensure projects meet stakeholder expectations and deliver high-quality outcomes. Finally, learners will master the art of project closure, ensuring smooth transitions and capturing lessons learned for future improvement. Course Curriculum Module 01: Initiation (I) Module 02: Initiation (II) Module 03: Planning (I) Module 04: Planning (II) Module 05: Planning Tools Module 06: Executing the Project Module 07: Maintaining and Controlling the Project Module 08: Key Concepts (I) Module 09: Key Concepts (II) Module 10: Closing Out Learning Outcomes Identify project stakeholders and define project scope during initiation stages. Outline project objectives and create a project charter for approval. Develop comprehensive project plans encompassing tasks, resources, and timelines. Utilize project management tools to schedule tasks and allocate resources efficiently. Execute project plans, monitor progress, and implement necessary adjustments. Conduct project reviews, assess outcomes, and facilitate project closure procedures. CPD 10 CPD hours / points Accredited by CPD Quality Standards Project Management Professional Diploma 47:56 1: Module 01: Initiation (I) 04:32 2: Module 02: Initiation (II) 04:16 3: Module 03: Planning (I) 05:01 4: Module 04: Planning (II) 06:38 5: Module 05: Planning Tools 04:47 6: Module 06: Executing the Project 03:57 7: Module 07: Maintaining and Controlling the Project 03:53 8: Module 08: Key Concepts (I) 05:13 9: Module 09: Key Concepts (II) 04:07 10: Module 10: Closing Out 04:32 11: CPD Certificate - Free 01:00 Who is this course for? Project managers seeking advanced project management skills. Professionals transitioning into project management roles. Individuals preparing for Project Management Professional (PMP) certification. Team leaders involved in project planning and execution. Graduates aiming to enter project management fields. Career path Project Manager Programme Coordinator Operations Manager Business Analyst Quality Assurance Manager Construction Project Manager Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Duration 1 Days 6 CPD hours This course is intended for The target students for this course are office professionals with a foundational understanding of Adobe Acrobat Pro DC who want to use the advanced productivity features and the creative features of Acrobat Pro DC. Overview In this course you will create and manage PDF documents.Students will: ?Customize the Acrobat Pro DC workspace.?Create PDFs from technical documents.?Enhance PDF documents.?Create interactive PDF forms.?Finalize PDF files for commercial printing. In this course, students will use Adobe Acrobat Pro DC to convert technical documents to PDF files, enhance PDF documents, create interactive PDF forms, and prepare PDF files for commercial printing. Customizing the Acrobat Pro DC Workspace Customize the Toolbars Create Custom Tool Sets Creating PDFs from Technical Documents Create PDF Documents by Using Autodesk AutoCAD Measure Technical Drawings Create PDF Documents by Using Autodesk AutoCAD Embed Multimedia Enhance PDF Document Accessibility Use Actions Manage the Security of PDF Documents Creating Interactive PDF Forms Create a PDF Form Compile and Manage PDF Form Data Finalizing PDF Files for Commercial Printing Apply Color Management Settings Preview Printed Effects Perform Preflight on a PDF Document Create PDF/X, PDF/A, and PDF/E Compliant Files Create a Composite and Color Separations Export a PDF Document to Other Formats

Equality and Diversity Awareness Training - Online Course This Equality and Diversity Awareness online training course is about UK laws on equality in the workplace. The course makes you aware of the importance of equality and the benefits of diversity. It outlines the nine protected characteristics in the Equality Act 2010. It also describes the different types of discrimination and includes examples of when each type might occur in the workplace. Some groups of people experience discrimination based on things like race, disability, sex and sexual orientation. Nobody should have a poorer life because of the way they were born, where they come from, what they believe, or a disability. Online training is cost-effective and means that people can do the training at a time that suits them. They can also work at their own pace and repeat topics as often as they like. What is equality? Equality is about ensuring that every person has the same opportunity to make the most of their lives and talents. In society, and at work, we must treat everyone as an individual regardless of their background or lifestyle. When you embrace equality, your organisation benefits from diversity in the workforce. UK laws ensure that people are not discriminated against. In addition, promoting equality in the workplace adds value to an organisation and contributes to wellbeing and productivity. What are the learning outcomes for Equality and Diversity course? At the end of the Equality and Diversity Awareness course you will be able to explain: 6 importants equality terms. How diversity benefits an organisation. The 9 protected characteristics in the Equality Act. What a hate crime is. How hate crime affects sentencing. 4 types of discrimination, what they mean and how to avoid them. What the terms harassment and victimisation mean. The purpose of the Public Sector Equality Duty. What the terms Positive Action and Positive Discrimination mean. How human rights laws are linked to equality. The Language of Equality and Diversity The first topic explains six equality terms. Then it suggests how you can apply them at work. Why Bother About Equality and Diversity? The second topic iths about the benefits of diversity. It explains why monitoring is important. The topic also explains how an employer's way of working can be unfair to some groups of people. Equality and the Law The third topic explains the purpose of the Equality Act 2010 and other relevant laws. Then it identifies four types of prohibited conduct. The topic also describes hate crime, with examples, and outlines how hate crime affects sentencing. Direct Discrimination Topic 4 describes Direct Discrimination. This includes discrimination based on people you are with and what people believe about you. The topic includes relevant examples. You will also learn about some things you need to do to for people with disabilities. Indirect Discrimination Topic 5 describes Indirect Discrimination, with examples of when this might occur. You will also learn how treating everybody in exactly the same way can in fact lead to problems for some groups of people. Harassment Topic 6 explains the term harassment and gives relevant examples. You will also learn about five different types of harassment. Victimisation Topic 7 is about victimisation. You will learn about what this term means. You will also explore some interesting examples. The Public Sector Equality Duty Topic 8 describes the Public Sector Equality Duty. It also outlines what people who work in this sector must do to comply with the duty. Positive Action Topic 9 explains Positive Action and Positive Discrimination. It also gives examples of both of these in the workplace. You will learn about why one of these is against the law and the other is encouraged. Equality, Diversity and Human Rights Lastly, the final topic is about human rights. It explains the link between human rights and the Equality Act.

Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this HR, Payroll and Recruitment - 3 in 1 course will set you up with a solid foundation to become a confident Payroll Administrator and develop more advanced skills. This comprehensive course is the perfect way to kickstart your career in the field of Payroll Management. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. How Will I Benefit? Boost your career in Payroll Management Deepen your knowledge and skills in your chosen field just in hours not years! Study a course that is easy to follow. Save money and time by studying at your convenient time Have access to a tutor whenever you are in need So, what are you thinking about! Start getting the benefits by enrolling today! Why Choose Lead Academy: Lifetime Access High-quality e-learning study materials Learn the most in-demand skills Self-paced, no fixed schedules 24/7 customer support through email Available to students anywhere in the world No hidden fee Study in a user-friendly, advanced online learning platform Who is this course for? This comprehensive course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Payroll Management. Entry Requirement There are no academic entry requirements for this course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Course Curriculum HR Administrator Module 01: Introduction To HRM Module 02: Define HRM Module 03: Scope of HRM Module 04: Processes in HRM Module 05: Skills of HR Professionals Module 06: HRM & Performance Management Module 07: Hiring Strategies Module 08: Various Retention Strategies Module 09: Human Resource Planning Module 10: Managing Employee's Performance Module 11: Management of Contractors Module 12: Strategic HRM Module 13: Global HRM Module 14: HR Information System Module 15: Tips for Effective HRM Introduction Introduction to the Course and Instructor An overview of Payroll The UK Payroll System Running the payroll - Part 1 Running the payroll - Part 2 Manual payroll Benefits in kind Computerised systems Total Photo scenario explained Brightpay Find software per HMRC Brightpay Installing Brightpay Add a new employee Add 2 more employees Payroll settings Monthly Schedule - Lana Monthly Schedule - James Directors NI Reports Paying HMRC Paying Pensions RTI Submission Coding Notices 102 Schedule AEO Payroll run for Jan & Feb 2018 Leavers - p45 End of Year p60 Brightpay conclude Paye, Tax, NI PAYE Tax NI2 Pensions Online calculators Payslips Journal entries Conclusion and Next Steps Conclusion and Next Steps Recruitment Consultant Recruitment Skills - Introduction What is Recruitment? Importance of Recruitment Sources of External Recruitment Sources of Internal Recruitment Various Approaches to Recruitment Recruitment Process Factors Affecting the Process Stages of Recruitment Explain the Selection Process Various Selection Tests Types of Interview Developing Good Interviewing Skills Body Language Cues in Interviews Qualities of a Good Recruiter Talent Acquisition Specialist Payroll Administrator Training Certificate of Achievement Certificate of Achievement from Lead Academy On successful completion of the course, you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. You/your employer can verify your certificate through our website. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is Cpd a Recognised Qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are Qls Courses Recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When Will I Receive My Certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I Pay by Invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I Pay via Instalment? Yes, you can pay via instalments at checkout. How to Take Online Classes From Home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does Age Matter in Online Learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I Will Get the Login Details for My Course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

Description: A SCRUM master is a facilitator for the agile development team. A SCRUM master servers the Product owner in several ways such as - By finding methods for efficient Product Backlog management By facilitating the Scrum Team to understand the need for clear and concise Product Backlog items. By Understanding and analyzing product planning in an empirical environment. By educating the Product Owner to arrange the Product Backlog to maximise value. By Understanding and practicing agility. By Facilitating Scrum events The Scrum Product Owner Video Training Course provides all the necessary information related to SCRUM Product owner with a special focus on the topics like roles and responsibilities, planning, managing quality, change, and risk. Throughout the course, you will learn the sprint planning meeting, the ways of grooming the prioritized product backlog, the sprint review meeting, and shipping deliverables. In short, by the end of the Scrum Product Owner Video Training Course, you will learn how to use Scrum to optimise value, productivity, and goals. Assessment & Certification: To achieve a formal qualification, you are required to book an official exam separately with the relevant awarding bodies. However, you will be able to order a course completion CPD Certificate by paying an additional fee. Hardcopy Certificate by post - £19 Soft copy PDF via email - £10 Requirements Our Scrum Product Owner Video Training Course is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path After completing this course you will be able to build up accurate knowledge and skills with proper confidence to enrich yourself and brighten up your career in the relevant job market. Introduction Introduction FREE 00:11:00 Introduction to Scrum Introduction to Scrum 00:01:00 Scrum Overview 00:21:00 Scrum Concepts & Principles 00:15:00 Scrum Phases & Processes 00:05:00 Introduction to Scrum Summary 00:02:00 Roles and Responsibilities Roles and Responsibilities 00:01:00 The Product Owner 00:06:00 The Scrum Master 00:04:00 The Scrum Team 00:09:00 Roles & Responsibility Summary 00:02:00 Manage Quality, Change, and Risk Planning 00:02:00 The Project Vision 00:11:00 User Group Meetings 00:11:00 Estimates 00:08:00 Prioritized Product Backlog 00:11:00 Release Plan 00:12:00 Planning Summary 00:02:00 Planning Manage Quality, Change, and Risk 00:01:00 Quality 00:07:00 Change 00:07:00 Risk 00:13:00 Manage Quality, Change & Risk Summary 00:02:00 Sprints Sprints 00:01:00 Sprint Planning Meeting 00:21:00 During the Sprint 00:07:00 Groom the Prioritized Product Backlog 00:04:00 Sprint Review Meeting 00:04:00 Ship Deliverables 00:02:00 Sprints 00:03:00 Mock Exam Mock Exam- Scrum Product Owner Video Training Course 00:20:00 Final Exam Final Exam- Scrum Product Owner Video Training Course 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

This course is designed to  provide you with adequate learning of the necessity of implementing and maintaining the right corporate behaviour at your company. If you want to find out the benefits and methods of adapting a good corporate behaviour, then you will find it all here in this course. You will master the necessary skills of enhancing corporate behaviour in this course for the betterment of the business. Description: Corporate behaviour is the major aspect of any business organisation. The right attitude and behaviour can help your company to shoot with effective productivity. Understand what corporate behaviour is through this course. Learn and recognise the benefits of corporate behaviour. Explore the different types of behaviour and find out your most appropriate behaviour you want to implement at your company. Identify the common categories of corporate behaviour. If you want to master the necessary skills of enhancing corporate behaviour for the industry you are in, then enrol in this course and learn everything you need. Who is the course for? This course is designed for Department Managers, Senior Managers, Divisional Managers and Middle Managers. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam, you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at the cost of £39 or in PDF format at the cost of £24. PDF certificate's turnaround time is 24 hours, and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Business Management: Corporate Behaviour is a useful qualification to possess and would be beneficial for the following careers: Management Analysts. Human Resource Professional. Training and Development Managers. Executives. Counselor. Diploma in Business Management: Corporate Behaviour Module One - Getting Started 00:15:00 Module Two - The Science of Behavior 00:30:00 Module Three - Benefits for Corporate Behavior 01:00:00 Module Four - Most Common Categories of Corporate Behavior 01:00:00 Module Five - Managerial Structure 00:30:00 Module Six - Company Values and Ethics 01:00:00 Module Seven - Employee Accountability 00:30:00 Module Eight - Workplace Incidents 01:00:00 Module Nine - Designing and Implementing 01:00:00 Module Ten - Corporate Team Behavior 01:00:00 Module Eleven - Auditing Corporate Behavior 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities Diploma in Business Management: Corporate Behaviour- Activities 00:00:00 Mock Exam Mock Exam- Diploma in Business Management: Corporate Behaviour 00:20:00 Final Exam Final Exam- Diploma in Business Management: Corporate Behaviour 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

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Dive deep into the nuances of workplace dynamics with our course titled 'Addressing Absenteeism and Tardiness in the Workplace'. This comprehensive curriculum enlightens you on the intricacies of attendance challenges, their root causes, and their implications on business performance. Delve into the myriad strategies to manage, measure, and evaluate these issues whilst being mindful of legal and ethical considerations. Further, equip yourself with cutting-edge technology and tools to simplify your approach. By the culmination, you'll be adept at fostering a culture that prioritises accountability and well-being, ensuring a harmonious and productive workspace for all. Learning Outcomes Understand the fundamentals of absenteeism and tardiness in a professional setting. Analyse the primary reasons leading to these challenges and their subsequent impact on business. Formulate and apply measures to effectively manage and assess attendance issues. Familiarise with legal guidelines and ethical standpoints related to employee attendance. Incorporate technology to streamline processes, reinforcing a culture of responsibility and holistic well-being. Why buy this Addressing Absenteeism and Tardiness in the Workplace? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Addressing Absenteeism and Tardiness in the Workplace there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Addressing Absenteeism and Tardiness in the Workplace course for? Human Resources managers aiming to enhance workplace productivity. Team leaders or supervisors focusing on team harmony and accountability. Business owners desiring a proactive approach to staff attendance. Consultants or advisers specialising in workplace culture and behaviour. Professionals keen on understanding the role of technology in attendance management. Prerequisites This Addressing Absenteeism and Tardiness in the Workplace does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Addressing Absenteeism and Tardiness in the Workplace was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path HR Manager: £40,000 - £60,000 Annually Team Supervisor: £30,000 - £45,000 Annually Business Owner: Salaries vary depending on business scale and success. Workplace Culture Consultant: £45,000 - £65,000 Annually Attendance Systems Analyst: £35,000 - £50,000 Annually Organisational Behaviour Specialist: £40,000 - £55,000 Annually Course Curriculum Module 01: Introduction to Absenteeism and Tardiness Introduction to Absenteeism and Tardiness 00:11:00 Module 02: Causes of Absenteeism and Tardiness Causes of Absenteeism and Tardiness 00:11:00 Module 03: Effects of Absenteeism and Tardiness on the Workplace Effects of Absenteeism and Tardiness on the Workplace 00:12:00 Module 04: Strategies for Managing Absenteeism and Tardiness Strategies for Managing Absenteeism and Tardiness 00:15:00 Module 05: Measurement and Evaluation of Absenteeism and Tardiness Measurement and Evaluation of Absenteeism and Tardiness 00:12:00 Module 06: Legal and Ethical Considerations Legal and Ethical Considerations 00:15:00 Module 07: Proactive Strategies for Prevention Proactive Strategies for Prevention 00:19:00 Module 08: Technology and Tools Technology and Tools 00:21:00 Module 09: Building a Culture of Accountability and Well-being Building a Culture of Accountability and Well-being 00:14:00

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🌟 Unlock Success in the Workplace with Mastering Workplace Communication through Active Listening! 🌟   Are you looking to propel your career to new heights? Enhance your professional relationships? Elevate your communication skills to stand out in today's competitive workplace? Welcome to our transformative online course: 'Mastering Workplace Communication through Active Listening.' In this comprehensive program, you will embark on a journey that goes beyond traditional communication methods. Active listening is the cornerstone of effective communication, and this course is designed to equip you with the essential skills to become a master communicator.   🚀 What You'll Gain: Enhanced Communication Proficiency: Learn the art of active listening, enabling you to understand others deeply, fostering trust and cooperation. Improved Interpersonal Relationships: Build stronger connections with colleagues, supervisors, and clients, leading to more productive and harmonious collaborations. Conflict Resolution Expertise: Acquire conflict resolution strategies by listening actively, diffusing tensions, and reaching mutually beneficial resolutions. Career Advancement Opportunities: Stand out in your professional sphere by showcasing superior communication skills, leading to promotions and recognition. Boosted Team Performance: Foster a positive work environment by cultivating listening skills, resulting in increased team productivity and efficiency. 🔑 Course Highlights: Engaging Modules: Dive into interactive modules filled with practical exercises, real-life scenarios, and quizzes to reinforce your learning. Expert-Led Instruction: Learn from industry experts who will guide you through proven techniques and strategies for effective communication. Accessible Anytime, Anywhere: Enjoy the convenience of learning at your own pace, fitting lessons seamlessly into your busy schedule. Peer Interaction: Engage with a community of like-minded individuals, sharing experiences and insights to enhance your learning journey.   🎓 Who Should Enroll: Professionals seeking to excel in their careers by mastering communication skills. Team leaders, managers, and supervisors aiming to create cohesive and productive work environments. Individuals aspiring to build stronger personal and professional relationships through effective communication.   🌟 Enroll Now and Empower Your Communication Skills Today! 🌟 Invest in yourself and your future success by enrolling in 'Mastering Workplace Communication through Active Listening.' Join countless professionals who have transformed their careers through effective communication. Don't miss this opportunity to unlock your full potential in the workplace! Sign up now to gain immediate access and start your journey toward becoming a master communicator! Course Curriculum INTRODUCTION Promo Video - Listening Skills The Ultimate Workplace Soft Skills 00:00 LISTENING TACTICS & STRATEGIES Quick Wins - The Cell Phone Secret to Good Listening Skills 00:00 Stacking the Listening Environment in Your Favor 00:00 The Telephone Listening Trap Will Never Catch You Again 00:00 Housekeeping Note Sometimes You should Turn OFF Your Listening Skills 00:00 Setting Just One Agenda Item Listening 00:00 It Is Incredibly Easy to See How Well You Are Listening - Test 00:00 It's Even Easier to Listen When You Do This 00:00 Technology Will Eat Your Brain Unless You Do This 00:00 Using Your Most Effective Body Language Tool 00:00 The Best Listening Body Language From the Neck Down 00:00 Reading the Speaker's Body 00:00 Connecting At the Emotional Level with Your Colleague To Hear All 00:00 Mastering the Art of NOT Interrupting 00:00 Asking for Clarification Is A Great Form of Listening 00:00 Engaging in Conversation at Just the Right Time 00:00 Strong Listening Creates Strong Reactions From You 00:00 Honing Your Sense of Timing and Judgment to Make You a Great Listener 00:00 Using The Magic of Pen and Paper Tools to Your Advantage 00:00 Summarizing the Conversation Is Great for You and Your Colleague 00:00 The One-Page Email Memo Summary Aces the Listening Skills Test - Every Time! 00:00 CONCLUSION Conclusion - Your New Reputation As a Great Listener! 00:00