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Overview This comprehensive course on Executive PA: Moving from Secretary to an Executive PA Role will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Executive PA: Moving from Secretary to an Executive PA Role comes with accredited certification, which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is This course for? There is no experience or previous qualifications required for enrolment on this Executive PA: Moving from Secretary to an Executive PA Role. It is available to all students, of all academic backgrounds. Requirements Our Executive PA: Moving from Secretary to an Executive PA Role is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career Path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 1 sections • 11 lectures • 04:21:00 total length •Module 1: Introduction to Personal Assistant: 00:17:00 •Module 2: Business Telephone Skills: 00:19:00 •Module 3: Mail Services and Shipping: 00:25:00 •Module 4: Travel Arrangements: 00:24:00 •Module 5: Organising Meeting and Conferences: 00:25:00 •Module 6: Time Management: 00:35:00 •Module 7: Record Keeping and Filing Systems: 00:28:00 •Module 8: Business Writing Skills: 00:40:00 •Module 9: Communication Skills: 00:25:00 •Module 10: Customer Service: 00:16:00 •Module 11: Microsoft Office Skills: 00:07:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Are you passionate about healthcare administration and eager to embark on a rewarding career path? Look no further than our comprehensive Medical Secretary Diploma program! Designed to equip you with the essential skills and knowledge needed to excel in the dynamic world of medical administration, this course is your gateway to success in the healthcare industry. Key Features: CPD Certified Free Certificate Developed by Specialist Lifetime Access In the Medical Secretary Diploma course, learners gain essential skills for working in medical settings. They start by understanding the role of a medical secretary and learning medical terminology, which helps in communication within the healthcare field. Information technology knowledge is provided to handle electronic health records efficiently. The course covers organizing and maintaining medical records and implementing effective filing systems. Students also learn to manage schedules and control stocks and supplies necessary for medical facilities. Emphasis is placed on workplace safety practices to ensure a secure environment. Confidentiality is stressed to maintain patient privacy and trust. Legal aspects and ethics are addressed to ensure compliance with healthcare regulations and uphold professional standards. Overall, this curriculum equips learners with the knowledge and skills needed to excel as medical secretaries while prioritizing patient care and safety. Course Curriculum Module 01: Introduction to Medical Secretary Module 02: Medical Jargon and Terminology Module 03: Information Technology in Health Care Module 04: Maintaining Medical Records Module 05: Effective Filing Systems in Medical Offices Module 06: Organise Schedules Module 07: Controlling Stocks and Supplies Module 08: Maintaining Workplace Safety Module 09: Confidentiality in a Medical Environment Module 10: Legal aspects and Ethics Learning Outcomes: Understand medical terminology and jargon for effective communication. Utilize information technology to streamline healthcare administrative processes efficiently. Maintain accurate medical records and implement effective filing systems. Organize schedules and appointments in a medical office environment. Manage stocks and supplies while adhering to workplace safety protocols. Uphold confidentiality and ethical standards in a medical secretary role. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring medical secretaries seeking comprehensive training. Individuals interested in healthcare administration roles. Those aiming to enhance their skills in medical terminology. Career changers transitioning into the healthcare sector. Professionals seeking specialized knowledge in medical office management. Career path Medical Secretary Administrative Assistant in Healthcare Medical Records Clerk Clinic Coordinator Health Information Technician Patient Services Coordinator Certificates Digital certificate Digital certificate - Included Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Description:  Being a receptionist, you need to deal with answering and referring inquiries. If you are part of the receptionists in your organization, then it is important to learn how to become a professional receptionist. This is important since you will be the front-line person of the organization and their impression of the business might come from you since you are the first person they would be dealing with. But you don't have to worry! This course is specifically designed for you to learn the necessary skills, knowledge and information to become professional receptionist. Not only that, you will also learn about Office Management since it is part of your job as a receptionist. Who is the course for? Businessmen, entrepreneurs or professionals that need to know about office management. People who have an interest in becoming a professional receptionist. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Receptionist Skills Diploma is a useful qualification to possess, and would be beneficial for the following careers: Administrative Assistants Client Relations Manager Contract Administrator Data Entry Specialist Executive Assistant General Office Clerk Information Assistant Material Recording Clerk Secretary Virtual Assistant. Update Version - Receptionist Skills Diploma Module 1: Introduction to Reception and Receptionist Introduction to Reception and Receptionist 00:25:00 Module 2: Business Telephone Skills Business Telephone Skills 00:19:00 Module 3: Representing Your Boss and Company Representing Your Boss and Company 00:36:00 Module 4: Mail Services and Shipping Mail Services and Shipping 00:25:00 Module 5: Travel Arrangements Travel Arrangements 00:24:00 Module 6: Organising Meeting and Conferences Organising Meeting and Conferences 00:25:00 Module 7: Time Management Time Management 00:35:00 Module 8: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:36:00 Module 9: Business Writing Skills Business Writing Skills 00:40:00 Module 10: Organisational Skills Organisational Skills 00:25:00 Module 11: Communication Skills Communication Skills 00:25:00 Module 12: Customer Service Customer Service 00:16:00 Module 13: Effective Planning and Scheduling Effective Planning and Scheduling 00:46:00 Module 14: Invoicing/Petty Cash InvoicingPetty Cash 00:25:00 Old Version - Receptionist Skills Diploma Module 1: Receptionist Receptionist 00:30:00 Importance of Receptionist 00:15:00 Different Types of Receptionist & Roles 01:00:00 Communication Skills for Receptionist 01:00:00 Telephone Skills 01:00:00 Listening Skills 01:00:00 Taking Messages 00:30:00 Presenting & Appearance 00:30:00 Reservation Procedure 00:15:00 Confidentiality Checklist 00:15:00 Being Organized as Receptionist 00:15:00 Becoming a Successful Receptionist 00:15:00 Module 2: Communication Skills Techniques To Be A Spontaneous Speaker 01:00:00 Knowledge Is Power - So Enrich Your Knowledge 01:00:00 Remarkable Tips To Introduce Yourself 01:00:00 Simple Strategies That Promote Conversations 01:00:00 Speaking From The Heart 01:00:00 Learn To Be A Good Listener First 00:30:00 Stop Bragging About Yourself 01:00:00 Easy Way To Start A Conversation 01:00:00 Handle Criticism Smartly 01:00:00 Asking For What You Want 00:30:00 Module 3: Interpersonal Skills Module One - Getting Started 00:30:00 Module Two - Verbal Communication Skills 01:00:00 Module Three - Non-Verbal Communication Skills 01:00:00 Module Four - Making Small Talk and Moving Beyond 01:00:00 Module Five - Moving the Conversation Along 00:30:00 Module Six - Remembering Names 01:00:00 Module Seven - Influencing Skills 01:00:00 Module Eight - Bringing People to Your Side 01:00:00 Module Nine - Sharing Your Opinion 01:00:00 Module Ten - Negotiation Basics 01:00:00 Module Eleven - Making an Impact 01:00:00 Module Twelve - Wrapping Up 00:30:00 Developing Interpersonal Skills Course- Activities 00:00:00 Module 4: Office Management Skills Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Module 5: Microsoft Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word 00:00:00 Module 6: Microsoft Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Activities - Microsoft Excel 00:00:00 Module 7: Microsoft PowerPoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities-Microsoft PowerPoint 00:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Receptionist Skills Diploma 00:30:00 Final Exam Final Exam- Receptionist Skills Diploma 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Become efficient on the basic functionalities of SAP UI5 with the SAP UI5 Development Complete Course. Learn web

Gain the skills and credentials to kickstart a successful career and learn from the experts with this step-by-step

Step into the world of front office operations with 'The Reception Workstation,' a course designed to elevate your professional skills in the heart of customer interaction. Picture yourself as the first point of contact, where each guest's experience begins with your greeting. The course starts with an engaging introduction to the reception role, laying the groundwork for what it takes to be the face of an organisation. It's not just a job; it's an art form that combines efficiency, professionalism, and warmth. As you journey through the modules, you will discover the core skills essential for a stellar receptionist. From mastering the nuances of the reception area to handling phone calls with grace and managing messages with precision, each module is a step towards excellence. You will learn the intricacies of scheduling, ensuring that appointments flow seamlessly. Further, the course delves into administrative responsibilities and document management, skills crucial for the smooth operation of any business. Concluding with safety, security protocols, and ways to enhance guest experiences, you emerge not just skilled but exceptional in delivering first impressions that last. Learning Outcomes Understand the critical role and responsibilities of a receptionist. Develop key skills for effective communication and message handling. Learn to manage the reception area efficiently. Acquire proficiency in scheduling and appointment coordination. Master administrative tasks and understand safety and security protocols. Why choose The Reception Workstation course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is The Reception Workstation course for? Aspiring receptionists and front desk personnel. Administrative staff looking to enhance their skill set. Customer service professionals in hospitality and corporate sectors. Office managers overseeing front desk operations. Anyone interested in a career in front office management. Career path Receptionist - £18,000 to £25,000 Front Office Manager - £22,000 to £30,000 Customer Service Representative - £19,000 to £27,000 Administrative Assistant - £20,000 to £26,000 Office Coordinator - £21,000 to £28,000 Guest Experience Manager - £23,000 to £32,000 Prerequisites This The Reception Workstation does not require you to have any prior qualifications or experience. You can just enrol and start learning.This The Reception Workstation was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Module 01: Introduction to the Reception Role Introduction to the Reception Role 00:22:00 Module 02: Essential Reception Skills Essential Reception Skills 00:22:00 Module 03: Understanding the Reception Workstation Understanding the Reception Workstation 00:22:00 Module 04: Handling Phone Calls and Messages Handling Phone Calls and Messages 00:21:00 Module 05: Scheduling and Appointments Scheduling and Appointments 00:22:00 Module 06: Administrative Tasks and Document Management Administrative Tasks and Document Management 00:22:00 Module 07: Safety and Security Protocols Safety and Security Protocols 00:23:00 Module 08: Enhancing Guest Experience Enhancing Guest Experience 00:22:00 Mock Exam Mock Exam - The Reception Workstation 00:20:00 Final Exam Final Exam - The Reception Workstation 00:20:00

Are you aware of the importance of communication etiques? Do you know that there specially made etiquette for customer telephone service? If you are curious and want to know how to improve yourself to be able to communicate well, then this course will help you with that! Description: When people noticed or realized that their communication skills specifically telephone etiquette is wrong or the do not possess such trait, they are often uncertain of where they should start to change it. In this course, you will know that one of the first steps to gaining or improving a person's phone etiquette is to know the different aspects of it. You should know the basics like phrasing and listening skills. If not, this is your chance to correct it. There are particular methodologies and techniques that may help you upgrading your relational abilities and these will disclose to you where you are deficient. In this course, you will clearly get individuals to react with the right communication and approaches to doing it effectively since a lot of people do not realize they have little or no phone etiquette. Who is the course for? Professionals who work in the communications industry or part of the communications department. This will also be helpful to those people who are struggling with communication and expressing their thoughts into actions. People who are interested in learning more about communication. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognized accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Diploma in Customer Service: Telephone Etiquette is a useful qualification to possess, and would be beneficial for the following careers: Call Centre Agent Concierge Client Relations Associate Customer Service Representative Front Desk Associate/Receptionist Member Service Specialist Patient Care Coordinator. Diploma in Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

The Best Techniques to Speed up your Math is a wonderful learning opportunity for anyone who has a passion for this topic and is interested in enjoying a long career in the relevant industry. It's also for anyone who is already working in this field and looking to brush up their knowledge and boost their career with a recognised certification. This Best Techniques to Speed up your Math consists of several modules that take around 7 hours to complete. The course is accompanied by instructional videos, helpful illustrations, how-to instructions and advice. The course is offered online at a very affordable price. That gives you the ability to study at your own pace in the comfort of your home. You can access the modules from anywhere and from any device. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certification Upon successful completion of the course, you will be able to obtain your course completion PDF Certificate at £9.99. Print copy by post is also available at an additional cost of £15.99 and the same for PDF and printed transcripts. Course Content Introduction Introduction 00:02:00 How to take up this course 00:02:00 Addition by Dropping Ten's and Grouping Methods Fastest method to add single digit numbers 00:07:00 Fastest method to add two digit numbers 00:04:00 Fastest method to add any digit numbers 00:07:00 Addition by grouping to ten's method single digit numbers 00:04:00 Addition by grouping to ten's method two digit numbers 00:06:00 Addition by grouping to ten's method three digit numbers 00:03:00 Addition (Using world's Fastest Technique) Left to right addition Part 1 00:12:00 Left to right addition Part 2 00:05:00 Left to right addition Part 3 00:13:00 Downloadable resources - 1 00:30:00 Subtraction (Using world's Fastest Technique) Left to Right Subtraction Part 1 00:09:00 Left to Right Subtraction Part 2 00:10:00 Left to Right Subtraction Part 3 00:10:00 Left to Right Subtraction Using Nikhilam Sutra 00:09:00 Multiplication Tricks by 11, 22, 33 Multiplying any digit number by 11,22,33 etc 00:11:00 Remainder Trick by 9 Finding remainder when a number of any digits is divided by 9 00:04:00 Multiplication Tricks by 9, 99, 999, 9999 Multiplying any digit number by series of 9; 99 ; 999 ; 99999 etc 00:08:00 Multiplying any digit number by series of 9; 99 ; 999 ; 99999 Part 2 00:07:00 Multiplying any digit number by series of 9; 99 ; 999 ; 99999 Part 3 00:06:00 Multiplication Tricks for Numbers near to base Product of two numbers below the base number 100; 1000 etc 00:08:00 Multiplication of Numbers above the base 1000; 10000; 100000 etc 00:08:00 Multiplication of numbers one above the base and second less than the base 00:06:00 Multiplication short Tricks by 5, 25, 125 Multiplying any digit number by 5, 25, and 125 faster than calculator 00:07:00 Multiplication by vertically & crosswise Multiplying any two digit numbers using Vertically and Crosswise 00:04:00 Multiplying three digit numbers using Vertically and Crosswise 00:05:00 Multiplying four digit numbers using Vertically and Crosswise 00:08:00 Multiplying different digit numbers using Vertically and Crosswise 00:05:00 Division Tricks by Nikhilam Technique of Vedic Math Division by 9 in 2 seconds 1223 00:05:00 Division by 9 continues 00:06:00 Division by Nikhiliam Sutra in single line in 2 seconds 00:14:00 Straight Division Technique Straight Division by Vedic Math 00:09:00 Division by two-digit number 00:07:00 Division by three-digit number 00:07:00 Division - when answers are decimals 00:12:00 Division by three or four digit numbers 00:09:00 Straight Division - Two special problems 00:08:00 Squaring Numbers Tricks Squaring numbers that end in 5 using Vedic Math 00:04:00 Squaring two digit numbers mentally Using Vedic Math technique 00:06:00 Squaring three digit numbers mentally Using Vedic Math technique 00:05:00 Tricks of finding cubes of numbers Finding cube of any two-digit number faster than calculator 00:10:00 Square Roots and Cube Roots Tricks Approximation method of finding square root of numbers which are perfect squares 00:12:00 Approximate value of square root of numbers which are not perfect squares 00:09:00 Approximation method of finding cube root of numbers which are perfect squares 00:03:00 Approximate value of cube root of numbers which are not perfect cubes 00:07:00 Tricks of Counting Squares, Rectangle and Triangles Short tricks to count Number of Squares in given figure 00:05:00 Short tricks to count Number of Rectangles in given figure 00:03:00 Short tricks to count Number of triangles in given figure 00:04:00 Tricks of finding Day of the week (Calendar) Finding Day of the week when any date is given in 2 Seconds mentally 00:12:00 Digital Sum Tricks of finding answers in multiple choice problems Digital sum of a number 00:04:00 Digital sum- Addition and Subtraction 00:10:00 Digital sums- Multiplication 00:07:00 Digital sum- divisions 00:08:00 Simplification short cuts for complicated fractions and square root problems Simplification short tricks for complicated fractions 00:10:00 Simplification short tricks for fractions series part 1 00:07:00 Simplification short tricks for fractions series part 2 00:05:00 Simplification short tricks for complicated square root problems 00:09:00 Order your Certificates & Transcripts Order your Certificates & Transcripts 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.