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2392 Problem Solving courses

10 Soft Skills for Workplace

By SkillWise

Course Overview Become a trained profaessionazal from the safety and comfort of your own home by taking 10 Soft Skills for Workplace . Whatever your situation and requirements, Skill Wise can supply you with professional teaching, gained from industry experts, and brought to you for a great price with a limited-time discount. Skill Wise has been proud to produce an extensive range of best-selling courses, and 10 Soft Skills for Workplace is one of our best offerings. It is crafted specially to promote easy learning at any location with an online device. Each topic has been separated into digestible portions that can be memorised and understood in the minimum of time.  Teaching and training are more than just a job for the staff at Skill Wise; we take pride in employing those who share our vision for e-learning and its importance in today's society. To prove this, all learning materials for each course are available for at least one year after the initial purchase. All of our tutors and IT help desk personnel are available to answer any questions regarding your training or any technical difficulties.  By completing 10 Soft Skills for Workplace, you will have automatically earnt an e-certificate that is industry-recognised and will be a great addition to your competencies on your CV. Whatever your reason for studying 10 Soft Skills for Workplace, make the most of this opportunity from Skill Wise and excel in your chosen field. Please be aware that there are no hidden fees, no sudden exam charges, and no other kind of unexpected payments. All costs will be made very clear before you even attempt to sign up.  Course design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Why study this course It doesn't matter if you are an aspiring professional or absolute beginner; this course will enhance your expertise and boost your CV with critical skills and an accredited certification attesting to your knowledge. The 10 Soft Skills for Workplace is fully available to anyone, and no previous qualifications are needed to enrol. All Skill Wise needs to know is that you are eager to learn and are over 16. Module 01 Getting Started 00:03:00 Module 02 Lesson 01: Empathy 00:03:00 Lesson 02: Case Study 00:01:00 Module 03 Lesson 01: Communication 00:05:00 Lesson 02: Case Study 00:01:00 Module 04 Lesson 01: Teamwork 00:05:00 Lesson 02: Case Study 00:01:00 Module 05 Lesson 01: Problem-Solving 00:04:00 Lesson 02: Case Study 00:01:00 Module 06 Lesson 01: Time Management 00:05:00 Lesson 02: Case Study 00:01:00 Module 07 Lesson 01: Attitude and Work Ethic 00:05:00 Lesson 02: Case Study 00:01:00 Module 08 Lesson 01: Adaptability/Flexibility 00:04:00 Lesson 02: Case Study 00:01:00 Module 09 Lesson 01: Self-Confidence (Owning It) 00:05:00 Lesson 02: Case Study 00:01:00 Module 10 Lesson 01: Ability to Learn from Criticism 00:03:00 Lesson 02: Case Study 00:01:00 Module 11 Lesson 01: Networking 00:04:00 Lesson 02: Case Study 00:01:00 Module 12 Wrapping Up 00:01:00

10 Soft Skills for Workplace
Delivered Online On Demand
£29

HGV Mechanic Training (Mechanical Engineering)

By NextGen Learning

Are you ready to embark on an enlightening journey of wisdom with the HGV Mechanic bundle and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - HGV Mechanic Training (Mechanical Engineering). Delve into five immersive CPD Accredited courses, each a standalone course: Course 1: Mechanical Engineering Course 2: Online Vehicle Mechanic Bundle Course (Car, Truck & Motorcycle) Course 3: Large Goods Vehicle (LGV) Course 4: Hybrid Vehicle Expert Training Course 5: Engine Lubrication Systems Online Course Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the HGV Mechanic Training (Mechanical Engineering) bundle illuminate your path to wisdom. The HGV Mechanic Training (Mechanical Engineering) bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the HGV Mechanic Training (Mechanical Engineering) package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the HGV Mechanic bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the HGV Mechanic Training (Mechanical Engineering) community today and let your voyage of discovery begin! Learning Outcomes: Upon completion of this comprehensive bundle on HGV Mechanic Training (Mechanical Engineering), participants will: Attain a holistic understanding of the designated areas of study with the HGV Mechanic bundle. Establish robust bases across each course nestled within the HGV Mechanic bundle. Decipher intricate concepts through the articulate content of the HGV Mechanic bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the HGV Mechanic bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The HGV Mechanic bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the HGV Mechanic bundle fosters personal growth, enabling learners to navigate the complexities of the world skillfully. The HGV Mechanic bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the HGV Mechanic bundle allows learners to make meaningful contributions to their chosen fields. Embark on the HGV Mechanic journey and let knowledge guide you towards a brighter future. CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the HGV Mechanic Training (Mechanical Engineering) bundle is: Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements Without any formal requirements, you can delightfully enrol in this HGV Mechanic Training (Mechanical Engineering) course. Career path Our HGV Mechanic Training (Mechanical Engineering) bundle will prepare you for a range of careers, including: Mechanical Engineer Vehicle Mechanic HGV Mechanic Hybrid Vehicle Technician Lubrication Engineer Fleet Maintenance Manager Automotive Service Advisor The combined salary range for this HGV Mechanic Training bundle is £25K to £60K annually. Certificates Certificate Of Completion Digital certificate - Included Certificate Of Completion Hard copy certificate - Included You will get a complimentary Hard Copy Certificate.

HGV Mechanic Training (Mechanical Engineering)
Delivered Online On Demand23 hours
£31

Military History Diploma

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Have you ever wondered how many battles have been fought on British soil? The answer might surprise you! The United Kingdom has a rich military history, from Roman invasions to modern conflicts. This comprehensive diploma programme will equip you to delve deeper into this fascinating subject. Are you ready to explore the strategies, leaders, and social impacts of warfare throughout the ages? The Military History Diploma goes beyond just battles. You'll gain a deep understanding of military strategy, technology, and social contexts that shaped conflicts. Explore iconic battles like Hastings or Agincourt, analyse the rise and fall of empires, and delve into the experiences of soldiers throughout history. This program also equips you with valuable research and writing skills through a dedicated course. Courses Are Included In This Military History Diploma Bundle: Course 01: Military History Course 02: Medieval History Course 03: The History of the Industrial Revolution in Great Britain Course 04: International Law Course 05: Politics Course 06: Diploma in Archaeology Course 07: Social Science Course 08: International Relations Course 09: International Development Studies Course 10: Writing a Research Paper in Law and Humanities Course 11: Creativity and Problem Solving Skills So, wait no more and grasp this life-changing opportunity into your palms now! Make your Military History experience become one that becomes easy as pie. Learning Outcome of Military History Analyze the evolution of warfare from medieval times to the present day. Evaluate the impact of military leaders and technological advancements on conflicts. Critically assess the social, political, and economic causes of war. Develop research skills to locate and analyze historical documents. Master critical writing techniques to present historical findings clearly. Demonstrate a comprehensive understanding of British military history. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Military History Get a free student ID card with Military History Training program (£10 postal charge will be applicable for international delivery) The Military History is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Military History course materials The Military History comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: Military History Module 01: Introduction Module 02: Theories of Warfare Module 03: Military Weaponry and Aviation Module 04: Naval Warfare Module 05: Ground Warfare and Military Technology Module 06: The World Wars Module 07: The British Military History Module 08: Leadership and Command in War Course 02: Medieval History Module 01: Timeline Of The Middle Ages Module 02: The Kings And The Vikings Module 03: Byzantine Empire: Survival, Revival And Collapse Module 04: The Christian World Module 05: Heresy To Christianity Module 06: The Islamic World Module 07: Medieval Life And Means Of Living Module 08: Women In The Medieval Era Module 09: Literature Module 10: Art And Architecture Module 11: Magic And Science Module 12: Military And Warfare Module 13: The Emergence Of State Power Module 14: Medieval Calamities: The Great Famine And The Black Death =========>>>>> And 9 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: £29.99 CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Individuals with an interest in military history, regardless of their skill level A beginner in history and military history looking to learn the fundamental knowledge of military history An experienced history teacher looking to improve their skills and learn new military history Those who are interested in developing their history knowledge Anyone with a passion for history and military history Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Historian History Teacher Antique dealer Tourist guide Archivist Army Officer Soldier Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Military History Diploma
Delivered Online On Demand42 hours
£59

Intelligence Analysis Training

4.3(43)

By John Academy

Overview Master the art of using your intelligence and critical thinking ability to analyse crimes and criminals with the Intelligence Analysis Training course. This course aims to help you develop your abilities to pursue a career in the field of criminal investigation. Our online training course will help you grasp the essentials of intelligence analysis in no time. The course will help you grasp a clear understanding of the intelligence cycle. Then, the course will describe the analysis process in detail. Furthermore, you will be able to learn about intelligence and national security.  By the end of the course, you will acquire the key skills to fill the role and responsibilities of an intelligence analyst. So, if you have the passion to build a fruitful career, enrol today and build your skills! Course Preview Learning Outcomes Understand the core concepts of intelligence analysis Enhance your knowledge of the intelligence cycle Build your expertise in the analysis process Learn about the legal issues and ethics related to Familiarise yourself with the role and responsibilities of an intelligence analyst Why Take This Course From John Academy? Affordable, well-structured and high-quality e-learning study materials Meticulously crafted engaging and informative tutorial videos and materials Efficient exam systems for the assessment and instant result Earn UK & internationally recognised accredited qualification Easily access the course content on mobile, tablet, or desktop from anywhere, anytime Excellent career advancement opportunities Get 24/7 student support via email What Skills Will You Learn from This Course? Intelligence analysis Critical thinking Problem-solving Who Should Take This Intelligence Analysis Training? Whether you're an existing practitioner or an aspiring professional, this course is an ideal training opportunity. It will elevate your expertise and boost your CV with key skills and a recognised qualification attesting to your knowledge. Are There Any Entry Requirements? This Intelligence Analysis Training is available to all learners of all academic backgrounds. But learners should be aged 16 or over to undertake the qualification. And a good understanding of the English language, numeracy, and ICT will be helpful. Intelligence Analysis Training Certification After completing and passing the Intelligence Analysis Training successfully, you will be able to obtain a Recognised Certificate of Achievement. Learners can obtain the certificate in hard copy at £14.99 or PDF format at £11.99. Career Path​ This exclusive Intelligence Analysis Training will equip you with effective skills and abilities and help you explore career paths such as  Crime Investigator Police Detective Criminal Intelligence Analyst Module 01: Defining Intelligence Analysis Defining Intelligence Analysis 00:46:00 Module 02: Development Of Intelligence Analysis Development of Intelligence Analysis 00:49:00 Module 03: The Intelligence Cycle The Intelligence Cycle 00:35:00 Module 04: Critical Thinking And Structuring Critical Thinking and Structuring 00:39:00 Module 05: Analysis Process And Best Practice Intelligence Analysis and Best Practice 01:00:00 Module 06: Intelligence And National Security Intelligence and National Security 00:45:00 Module 07: Legal Issues And Ethics Legal Issues and Ethics 00:42:00 Module 08: Your Role, Responsibilities, And Functions As An Analyst Your Role, Responsibilities, and Functions as an Analyst 00:45:00 Assignment Assignment - Intelligence Analyst Certification Course 00:00:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Intelligence Analysis Training
Delivered Online On Demand6 hours 1 minutes
£24.99

CBT for Children and Adults with Role Playing

By The Teachers Training

Overview CBT for Children and Adults with Role Playing Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this CBT for Children and Adults with Role Playing Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Section 01: CBT Introduction for Children What is Cognitive Behavioral Therapy (CBT)? How Does CBT for Children Work? 00:05:00 ADHD, Anxiety, Mood Disorders, Autism Spectrum Disorder, Trauma and PTSD 00:04:00 Is CBT an Effective Form of Therapy for Children? Eating Disorder, Defiant 00:10:00 Substance Misuse, Researching on Using CBT 00:04:00 Benefits of Using Cognitive Emotional Therapy 00:06:00 Effectiveness of CBT in 3-7 years old Anxious Children 00:05:00 Section 02: What is Cognitive Behavioral Therapy (CBT)? What is Cognitive Behavioral Therapy (CBT)? Epictetus, Areas of CBT App. 2 00:25:00 What is Cognitive Behavioral Therapy (CBT)? Epictetus, Areas of CBT App. 2 00:01:00 Interventions, Cognitive Restructuring, Exposure, Relapse Prevention, Factors! 00:24:00 What are case conceptualization and treatment planning? 00:12:00 Orienting the Patient to Brief CBT, Initial Sessions, Patient Expectations 00:26:00 Problem Solving, Strategies, PMR (Progressive Muscle Relaxation), Deep Breathing, İmagery 00:25:00 Section 03: Role Plays: Psychologist and Client Interview 1: Clarification (00.00-00.43 Minutes) and Paraphrasing and Reflection 00:02:00 Interview 2: Explaining Automatic Thoughts to Your Patient 00:01:00 Interview 3: Automatic Thoughts in Session 00:01:00 Interview 4: Automatic Thoughts between Sessions 00:01:00 Interview 5: What is behavioral activation, and why is it important? 00:01:00 Assignment Assignment - CBT for Children and Adults with Role Playing 00:00:00

CBT for Children and Adults with Role Playing
Delivered Online On Demand2 hours 33 minutes
£27.99

Level 5 Diploma in Security Management - QLS Endorsed

By Kingston Open College

QLS Endorsed + CPD QS Accredited - Dual Certification | Instant Access | 24/7 Tutor Support | All-Inclusive Cost

Level 5 Diploma in Security Management  - QLS Endorsed
Delivered Online On Demand4 hours
£105

ChatGPT_ A Beginner Crash Course on ChatGPT

By Kingston Open College

QLS endorsed Qualification | Fully Online Course | Tutor Support | Well Planed Study Materials

ChatGPT_ A Beginner Crash Course on ChatGPT
Delivered Online On Demand3 hours
£105

Level 3 Award in Supporting Teaching and Learning with School Counselling Training

By Kingston Open College

Premium Bundle of all Time | Ofqual Regulation + NCFE Awards + QLS Endorsement | Assessment & Tutor Support Included

Level 3 Award in Supporting Teaching and Learning with School Counselling Training
Delivered Online On Demand5 days
£350

Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth

By Compliance Central

Are you ready to embark on an enlightening journey of wisdom with the Mental Health & Positive Psychology bundle, and pave your way to an enriched personal and professional future? If so, then Step into a world of knowledge with our course bundle - Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth. Delve into eight immersive CPD Accredited courses, each a standalone course: Course 01: Mental Health Awareness Certificate Course 02: Mental Health and Psychiatry Training - Online Course 03: Child and Adolescent Mental Health Course 04: Youth Work Certificate Level 2 Course 05: Self Care for Mental Health and Wellbeing Course 06: Addiction and Mental Health - Dual Diagnosis Course 07: Mental Health with Positive Psychology Course 08: Healthy Eating - Physical & Mental Health Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth bundle illuminate your path to wisdom. The Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across five carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace. In the framework of the Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Mental Health & Positive Psychology bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement! So, don't wait further and join the Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth community today and let your voyage of discovery begin! Learning Outcomes: Attain a holistic understanding in the designated areas of study with the Mental Health & Positive Psychology bundle. Establish robust bases across each course nestled within the Mental Health & Positive Psychology bundle. Decipher intricate concepts through the articulate content of the Mental Health & Positive Psychology bundle. Amplify your prowess in interpreting, scrutinising, and implementing theories. Procure the capacity to engage with the course material on an intellectual and profound level. Become proficient in the art of problem-solving across various disciplines. Stepping into the Mental Health & Positive Psychology bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge. The Mental Health & Positive Psychology bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Mental Health & Positive Psychology bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world. The Mental Health & Positive Psychology bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Mental Health & Positive Psychology bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Mental Health & Positive Psychology journey and let knowledge guide you towards a brighter future. CPD 80 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Mental Health & Positive Psychology Individuals keen on deepening their firm understanding in the respective fields. Students pursuing higher education looking for comprehensive theory modules. Professionals seeking to refresh or enhance their knowledge. Anyone with a thirst for knowledge and a passion for continuous learning. Requirements To enrol in this Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth course, all you need is a basic understanding of the English Language and an internet connection. Career path Armed with the Mental Health & Positive Psychology bundle, your professional journey can reach new heights. The comprehensive theoretical knowledge from this bundle can unlock diverse career opportunities across several fields. Whether it's academic research, consultancy, or programme management, the Mental Health & Positive Psychology bundle lays a solid groundwork. Certificates CPD QS PDF Certificates Digital certificate - £4.99 CPD QS Hardcopy Certificate Hard copy certificate - £11.99

Mental Health, Self Care & Positive Psychology- Improving The Lives Of Children & Youth
Delivered Online On Demand20 hours
£47

Customer Service Diploma Level 3 With Complete Career Guide Course

5.0(2)

By Training Express

In today’s fast-paced world, excellent customer service is the backbone of every successful business. The Customer Service Diploma Level 3 provides a deep dive into the essential principles of exceptional customer care, giving you the tools to stand out in this competitive field. By studying key concepts such as communication, problem-solving, and understanding customer needs, you’ll develop a solid foundation to handle diverse customer scenarios with confidence and professionalism. Whether you're looking to enhance your current career or pursue a new direction, this course is designed to equip you with the core knowledge necessary for long-term success in customer service. The course covers a wide range of topics, from customer expectations to resolving complaints with ease. Understanding the psychology behind customer decisions and learning how to manage difficult conversations can make a significant difference in your career. With flexible, online learning, you can study at your own pace, making it ideal for those balancing other commitments. As customer service continues to evolve, this diploma ensures you stay ahead of the curve, helping you build strong relationships and contribute positively to your organisation’s reputation. So, whether you’re in retail, hospitality, or any service industry, this course will guide you toward a brighter, more rewarding future. ________________________________________________________________________ Learning Outcomes: Recognize the core values and mission of a business. Cultivate a positive mindset for effective customer interactions. Identify and address diverse customer requirements and concerns. Implement strategies for fostering repeat business. Enhance verbal and written communication techniques for customer service. Acquire skills to recover difficult customers and know when to escalate. ________________________________________________________________________ Key Features: CPD Certified Customer Service Diploma Level 3 With Complete Career Guide 10 Instant e-certificate and hard copy dispatch by next working day Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum: Module 01: Who We Are and What We Do Module 02: Establishing Your Attitude Module 03: Identifying and Addressing Customer Needs Module 04: Generating Return Business Module 05: In-Person Customer Service Module 06: Giving Customer Service over the Phone Module 07: Providing Electronic Customer Service Module 08: Recovering Difficult Customers Module 09: Understanding When to Escalate Module 10: Communication Skills Module 11: To Do Lists Module 12: Organizing Your Inbox Module 13: Negotiation Techniques ________________________________________________________________________ Complete Career Guide for Customer Service Diploma Level 3 (A to Z) List of career guide courses included in Customer Service Diploma Level 3 With Complete Career Guide: Course 01: Professional CV Writing and Job Searching Course 02: Communication Skills Training Course 03: Career Development Training Course 04: Time Management Course 05: Returning to Work Training Course 06: Level 3 Diploma in Project Management Course 07: Leadership Skills Course 08: Body Language Course 09: Interview and Recruitment Accreditation All of our courses are fully accredited, including this Customer Service Diploma Level 3 Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Customer Service . Certification Once you've successfully completed your Customer Service Diploma Level 3 Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Customer Service Diploma Level 3 Course certification has no expiry dates, although we do recommend that you renew them every 12 months. CPD 100 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Customer Service Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Customer Service Course is ideal for: Individuals aspiring to excel in customer service roles. Professionals seeking to enhance communication and problem-solving skills. Those working in retail, hospitality, or service-oriented sectors. Individuals aiming to improve their telephone and electronic customer service skills. Anyone looking to develop negotiation techniques and organisational skills. Requirements Learners do not require any prior qualifications to enrol on this Customer Service Course. You just need to have an interest in Customer Service Course. Career path After completing this Customer Service Course you will have a variety of careers to choose from. The following job sectors of Customer Service Course are: Customer Service Representative - £20K to 30K/year. Call Centre Operator - £18K to 25K/year. Retail Supervisor - £22K to 28K/year. Sales Support Coordinator - £24K to 32K/year. Administrative Assistant - £20K to 25K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Customer Service Diploma Level 3 With Complete Career Guide Course
Delivered Online On Demand1 hour
£50