Firefighting or solving the same problems week after week? Create a problem-solving culture in your business with this proven methodology.
Decision Making and Problem Solving: In-House Training We may live in an era of fast technology and increasing reliance upon automation, but our human abilities to think critically, make careful decisions, and solve nuanced problems are more important than ever. Our personal lives depend on those things, and so do the lives of our organizations. Since business is now conducted at remarkable speeds, we put our organizations at great risk daily when we have weak competencies with decision-making and problem-solving. Decisions and solutions that are executed impulsively and without structured approaches can create more problems or make existing ones worse! This course aims to help participants improve their skills so they can execute well and add value to the workplace. Learners will experience multiple decision-making and problem-solving models, tools, and techniques meant for the real world. They will learn how to align their growing toolboxes with the right situational contexts so that they can transfer that skill to the workplace. They will also discover how indecision, cognitive bias, and default thought processes can create obstacles to effective decision-making and problem-solving. What you will Learn Recognize the importance of making a sound decision in a timely manner Infer types of cognitive biases and obstacles that impact decision-making Separate facts, requirements, ideas, and perceptions when making a decision or solving problems Apply structured decision-making and problem-solving approaches Conduct cause and effect and Force Field analyses Evaluate alternative solution methods using various techniques Analyze real world situations to determine the best aligned decision-making and problem-solving models, tools, and techniques Implement decision-making and problem-solving models, tools, and techniques Foundation Concepts Contextualizing decisiveness and problem-solving Discriminating between decisiveness and problem-solving Understanding Decision-Making Decision-making challenges and impacts Key drivers of good decision-making Thought processes and obstacles Knowledge, skills, and abilities (KSAs) Decision-Making Models and Supporting Tools Decision-making models, tools, and guidelines Tools to evaluate alternatives Translating requirements into action Problem-Solving Defining the problem Problem-solving models Cause and effect analysis Quick hit vs. innovative problem-solving Summary and Next Steps Course summary Personal action plan
Critical Thinking and Creative Problem Solving: In-House Training Two critical skillsets for the future of work are critical thinking and creative problem solving. These modes of working and thinking intersect and overlap; both are necessary and both can be taught. Having the ability to exercise creativity while at the same time applying structure and discipline to the thinking process is a key competency in the twenty-first century workplace. This course explores the interplay between critical and creative thinking, and the necessity of each to effective problem solving and decision making. Participants will learn a variety of techniques to apply critical thinking to real-life scenarios. They will experiment with different problem-solving approaches and will learn about cognitive influences on our decisions and choices. The course delves into the business value of creativity and involves participants in actively integrating criticality, creativity, and problem solving. What you will Learn At the end of this program, you will be able to: Explain basic concepts of problem solving Infer types of cognitive biases that impact decision making Utilize types of root cause analysis Differentiate among obstacles to sound decision making Apply a variety of problem-solving approaches / processes to existing challenges Evaluate alternative solution methods using various techniques Analyze real world problem scenarios to determine the lateral thinking type needed to address them Foundation Concepts Definitions Thinking modes and cognitive bias Basic problem-solving framework Problem Definition and Solution Generation Root cause analysis Basic problem-solving obstacles Generating alternative solutions Evaluating Alternatives Critical thinking guidelines Obstacles to sound decision making Tools for evaluating alternatives Exploring Lateral Thinking Problem-solving challenge Workplace application
Sessions can happen ONLINE or IN PERSON. Please read below to choose the session that is more appropriate for you (you'll be asked to select one in the booking process) If you have questions please drop me an email info@schoolofshamanism.co.uk Don't worry if you do not know what to select, just come and I'll be happy to help you:-) Shamanism is probably the oldest way to see through our hearts and not our eyes to connect with the nature of our creation. It allows us to go behind and beyond the surface of things, to understand why and how certain situations occur in our lives. Shamanism is a spiritual practice that goes beyond every beliefs and culture and is about trying to reach our full potential as we walk on planet earth, so connecting ourselves to the whole. Shamans were described as the first physicians, magicians, artists, storytellers, spiritual beings. But shamans are healers that make changes in invisible realms to help healing in the ordinary reality of the community. Shamans see in the darkness (which is the meaning of the Siberian word “Shaman”) while connecting with the divine outside the time in an altered state of consciousness. We can work together using different methods: A) Shamanic healing We can work together to solve one of these imbalances in your life, where you feel: lost and without life purpose, unhappy and unsatisfied, anxious and worried, overwhelmed and stressed, without energy and hope, uncertain about your future, stuck in repetitive dynamics, unable to manifest abundance, incapable of making decisions,not aligned with your heart, disconnected from the universe,impatient and impulsive, not focused and balanced, with low esteem and more? B) Ikigai coaching to find your soul mission through shamanic work Ikigai is the manifestation, the realization of who you are. It has always been with you, it is your reason for being. Some people are lucky to find a job that corresponds to their true passion. They earn a living doing what they love. But there are a lot of people that do not have such a privilege or can’t find the courage for such a big change.The Japanese people from the island of Okinawa have a word for you: Ikigai. It’s your “reason for being”, where you combine what you love with what you are good. Ikigai is 'what makes you happy to get out of bed in the morning' and is formed by the union of two words: iki which means 'life' and gai that is 'what is worthwhile' which the ancients called “happiness”, your soul mission. Our session together will be a deep inner journey, suitable for those who already know their life mission and those who have no clue at all about it or just are not aware how to combine their gifts and skills. You will reconnect with your inner voice and true skills to realize your true life mission. C) Shamanic divination is a powerful practice rooted in the traditions of indigenous cultures worldwide. It involves using sacred tools like bones, stones, eggs, sticks, shells, beads and more to access wisdom from the past and present. These tools reveal patterns, offering guidance on life’s journey. Whether you seek clarity or understanding, the practice connects you with the cosmic web of life. Explore this ancient path to deeper insights with us. There are several options in which I can offer you a reading: Eggs:Egg ‘Limpia’: A Shamanic cleansing ritual and a tool for DivinationThe egg is a powerful tool in shamanic healing, used for ‘Limpia’ (meaning 'cleansing') to remove misplaced energy. As the egg sweeps over the aura and body, it absorbs negative energy, leaving you feeling lighter and rejuvenated.After the cleanse, we interpret the egg in water to gain insights into your emotional, physical, and spiritual state. This sacred ritual, passed down from indigenous healers, helps restore balance and harmony Stones you will need to bring(have with you) 3 medium/big stones with some marks on them and we will then choose 1 and I will guide you through the full process to find the answer to a burning question. My personal reading tools (shells and pebbles) Together in the session we can also find your 9 Power Animals. Everyone has nine power or totem animals that emulate each person’s abilities, talents and challenges. For example if a person is connected to Wolf as a power animal, that person is a born teacher, pathfinder, innovator. This does not mean that the person has acknowledged the gifts. The 9 animals are one for each of Direction (4 plus above, below, within) and two animals that walk aside you each time and that maybe have come to you in dreams for years or that you are simply drawn to. Through the use of cards, while connecting to my Spirit Allies, I will find out which animals are your main guides into your life. D) Spiritual Mentoring I am happy to help you with any questions you have about spirituality, about your personal journey, about any doubts you may have about the next steps to take in life. you will also receive your full essence and symbol from me though "soul remembrance : I will undertake a shamanic journey for you to retrieve the essence of your gifts and talents and a symbol to be blown into your solar plexus. E) Meditation Struggling with your practice or even to sit down quietly for more than 10 minutes? Meditation is simply the creation of a nice space, it’s not achieving exctasy, it’s slowing down and doing something with mindfulness. It is familiarizing with knowledge and bring it to practice. Meditation on a concept is not reflecting on something, it’s to feel it deeply- First you learn how to meditate, then you use it as one of the most precious tools of change. So 1) we learn 2) we understand 3) we familiarize…...and we change! These sessions are designed for your bespoke challenges and needings, for those that feel the urge to quiet the mind and find focus and concentration in their daily life. There is no labelling about the style of these classes, no schools imprinting. My approach is creative and flows according to what my intuition suggests the student would benefit for. We will discuss your available dates if you feel starting a journey and we can work out a suitable package that follows your requirements. Beginners and experienced welcome. GIADA'S JOURNEY Creative and Spiritual Explorer of the human well-being running events for 20 years worldwide Shamanic Teacher *Toltec tradition: three years formal training with Two Birds at Anam Cara, Scotland *Japanese Yamabushi tradition with Selene Calloni Williams Shamanic and Integral Yoga Teacher Ikigai Coach and Forest Therapy Guide qualified with Selene Calloni Williams at the Imaginal Academy Professional Esoteric Numerologist graduated at The Connaissance School of Numerology, England Cacao Alchemist Practitioner obtained with Firetree Alchemy, Scotland Corporate Mental Health Coach achieved with WeFocus, Denmark and twenty years working in corporate Practitioner of Buddhist teachings, meditation and the Five Tibetan Rites Yoga Founder of Drink In Art exhibitions of local artists in private flats Founder of School of Shamanism (formerly Invisible Caims) workshops, classes, therapies, retreats Founder of Art and Spirituality centre for creativity and well-being Co-author of a non-profit book with 33 Italian women about our stories in different countries By attending to our classes, workshops, 1to 1 sessions and retreats you agree to our TERMS AND CONDITIONS Payment Bookings are non-refundable. Disclaimer By booking any event or 1-1 session -online or any other venues – with us, you release Giada Gaslini, Invisible Caims/School of Shamanism, Art and Spirituality and any business partners working with for the event from any liability arising out of any personal injuries, emotional or physical release, death, expectations of results, theft in the venue or damages that may happen to people and objects while attending. We recommend that you consult your GP regarding the suitability of undertaking an exercise programme, if the class you are booking includes it like with yoga or similar, and following all the safety instructions required before beginning to exercise. When participating in an exercise, there is the possibility of sustaining a physical injury. If you engage in this exercise programme, you agree that you do so at your own risk, are voluntarily participating in these activities and assume all risk of injury to yourself. You acknowledge that coaching, shamanic healing and counselling are not to be used as a substitute for psychotherapy, psychoanalysis, mental health care, or other professional advice by legal, medical or other professionals. Our sessions are aimed at inner research, problem solving and personal growth, they do not replace the work of doctors and psychotherapists because they do not consider, treat or aim to solve pathologies and symptoms that are strictly medical. All contracts subject to and governed by the law according to my current insurance. Added element of the disclaimer If the class happens in any venue and you are causing any damage to the property, you are taking responsibility of your actions. It is down to the individual to take personal responsibility when participating in physical activity and when entering a space that is used and shared by other parties. Giada Gaslini and Art and Spirituality do not take any responsibility about possible risks that may arise but can only advise and enforce guidelines and legal requirements as defined by the Scottish Government and local authorities.
Your grumpiest customers can become your biggest advocates if you solve their problems quickly, effectively and permanently. We supply the top tips for dealing with tricky customers so your teams can create positive outcomes from every interaction with some simple techniques that make a difference to relationships straight away. Bespoke courses include: Customer needs and expectations Communication styles and how to influence them Assertiveness The 4 psychological fears Dealing with difficult customer behaviour The power of your behaviour Five steps to customer problem solving
This workshop will provide an opportunity to understand and apply a range of commercial analysis tools in a problem-solving environment.
Behavioural Couples Therapy (BCT) uses behavioural techniques to improve communication, problem-solving, and conflict resolution skills. This approach is effective for couples looking to enhance their relationship through actionable strategies. Key areas: behavioural techniques, communication improvement, problem-solving, conflict resolution, actionable strategies 3 x 1 hour sessions
Overview When it comes to a complex decision-making process, we are always confronted with problems that require us to take an efficient decision. It involves prioritising our work, understanding the failure of the process and deciding how to resolve the issue. All these things require a realistic approach to problem-solving. This course will enable us to learn how to be inventive, logical decision maker by understanding the principles behind critical thinking and the tools used to consistently identify and select the best decision among multiple alternatives.
Miss Date Doctor’s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being. We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive. Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together. The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills. https://relationshipsmdd.com/product/conflict-resolution-package/
Effective customer service plays a vital role in attracting and retaining customers. Businesses can use good customer service to boost sales and loyalty. Empathy, good communication, and problem-solving are core skills in providing excellent customer service. This course provides the knowledge and skills to help you hone your customer service skills.