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Dive into the realm of 'Service Helpdesk & Technical Support' with our comprehensive course, designed meticulously for those keen on mastering the nuances of telecommunication in the business world. As the digital age sweeps across industries, the ability to maintain effective telephonic relationships stands paramount. Whether it's managing interoffice communications, ensuring proper phone etiquette, or solving dilemmas over the call, this course lays down a roadmap, paving your way to be the linchpin in any organisation's communication chain. Learning Outcomes Acquire proficiency in managing both inbound and outbound telephonic communications. Understand and implement superior telephone etiquette and rapport-building techniques. Develop the ability to address challenging callers through active listening and effective problem-solving methods. Master organisational, record-keeping, and business writing proficiencies to streamline operations. Enhance customer relationships with tailored strategies and effective planning. Why buy this Service Helpdesk & Technical Support Course course? Unlimited access to the course for forever Digital Certificate, Transcript, student ID all included in the price Absolutely no hidden fees Directly receive CPD accredited qualifications after course completion Receive one to one assistance on every weekday from professionals Immediately receive the PDF certificate after passing Receive the original copies of your certificate and transcript on the next working day Easily learn the skills and knowledge from the comfort of your home Certification After studying the course materials of the Service Helpdesk & Technical Support Course there will be a written assignment test which you can take either during or at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £5.99. Original Hard Copy certificates need to be ordered at an additional cost of £9.60. Who is this Service Helpdesk & Technical Support Course course for? Individuals keen on spearheading telecommunication efforts within a corporate setting. Aspiring customer service representatives aiming for excellence in their roles. Managers seeking to refine their team's telecommunication procedures and protocols. Entrepreneurs wanting to establish robust communication lines in their ventures. Any professional eager to augment their telephone-based interaction skills. Prerequisites This Service Helpdesk & Technical Support Course does not require you to have any prior qualifications or experience. You can just enrol and start learning.This Service Helpdesk & Technical Support Course was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Career path Helpdesk Technician: £20,000 - £26,000 Technical Support Specialist: £25,000 - £32,000 Customer Service Representative: £18,000 - £24,000 Communication Coordinator: £23,000 - £29,000 Customer Relationship Manager: £30,000 - £40,000 Telecommunication Specialist: £28,000 - £35,000 Course Curriculum Module 01: Managing Interoffice Calls and Voicemail Managing Interoffice Calls and Voicemail 00:11:00 Module 02: Aspects of Phone Etiquette Aspects of Phone Etiquette 00:32:00 Module 03: Business Telephone Skills Business Telephone Skills 00:20:00 Module 04: Building Rapport Over the Phone Building Rapport Over the Phone 00:25:00 Module 05: Inbound and Outbound Calls Inbound and Outbound Calls 00:17:00 Module 06: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:29:00 Module 07: Mail Services and Shipping Mail Services and Shipping 00:26:00 Module 08: Intra Organisation Dealings Intra Organisation Dealings 00:36:00 Module 09: Problem Solving over the Phone Problem Solving over the Phone 01:05:00 Module 10: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:29:00 Module 11: Business Writing Skills Business Writing Skills 00:42:00 Module 12: Organisational Skills Organisational Skills 01:17:00 Module 13: Communication Skills Communication Skills 00:26:00 Module 14: Customer Relationship Management Customer Relationship Management 00:43:00 Module 15: Effective Planning and Scheduling Effective Planning and Scheduling 00:47:00 Module 16: Invoicing/Petty Cash InvoicingPetty Cash 00:28:00

Cultivate the ability to remain flexible and resilient in the face of adversity, change, and uncertainty. This involves developing strategies and practices that enable individuals to bounce back from setbacks, adapt to new circumstances, and thrive amidst challenges. By focusing on building skills such as emotional intelligence, problem-solving, and maintaining a positive mindset, the goal is to empower individuals to embrace change, learn from setbacks, and emerge stronger and more resilient in the face of future challenges. Learning Objectives The following are some of the key outcomes in this course: Learn about adaptability at work and why it matters, Five key skills that every adaptable person needs and get tips to boost your adaptability, Understand how to gain the courage to take the first step out of your comfort zone Target Audience Managers, Team Leaders, Young Professionals

The Master of Business Administration (MBA) is a prestigious postgraduate qualification that is highly valued by leading employers. It can boost your salary, increase your professional reputation and expand your networking opportunities. If you're a graduate with some business experience and ambitions for a high-flying career, studying for an MBA could be just what you need to make the next step. Our MBA 12 months programme equips you to think logically, laterally and independently through 2 stage intensive, immersive, and challenging programme. With the advantage of studying on the job, anytime and anywhere, you get Cost Advantage and same degree which is given to full time students at the University Campus. The programme is not just an academic course. By exploring and examining real-life business problems to work on and solve, you enhance your own understanding of how a business works. We take a strategic perspective on business and management that helps you develop the skills to contribute to the major business decisions organisations have to make about their future. Program Overview: Master of Business Administration (MBA) - 12 Months Key Highlights of Master of Business Administration (MBA) - 12 Months qualification are: Fully Recognized and Globally Accepted Degree Program Duration: 12 Months (18 months / 24 months duration programme also available) Program Credits: 180 Designed for working Professionals Format: Online Student to faculty ratio of just 15:1 No Written Exam. The Assessment is done via Submission of Assignment and University Dissertation Project Same Degree which is given to Full Time students at the University Campus. Study material: Comprehensive study material and e-library support available at no additional cost. Tutor Assist available Dedicated Student Success Manager Timely Doubt Resolution Regular Networking Events with Industry Professionals Become eligible to gain direct entry into relevant Doctorate / PhD programme. LSBR Alumni Status No Cost EMI Option Top Skills You Will Learn MBA 12 months is widely seen as a passport to a successful career. It demonstrates the breadth and depth of your functional competence, strategic knowledge and problem-solving ability. Course Structure: MBA 12 MonthsThe MBA 12 months programme consists of 2 Stages.Stage 1: This stage is delivered by London School of Business and Research. The programme involves delivery through on-line Learning Management System (LMS). This stage leads to award of Level 7 Diploma in Strategic Management and Leadership. Credits earned at this stage - 120 credits (60 ECTS). Mandatory unitsStrategic Management (20 Credits)Strategic Leadership (20 Credits)Strategic Human Resource Management (20 Credits)Advanced Business Research Methods (20 Credits) Optional units(Choose any 2units to make 120 credits)Strategic Financial Management (20 Credits)Supply Chain and Operations Management (20 Credits)Entrepreneurship and Innovation (20 Credits)Globalisation and Corporate Governance (20 Credits)Strategic Change Management (20 Credits)Strategic Marketing (20 Credits) Successful completion of Stage 1 leads to Progression to Stage 2Stage 2: Delivered by the University / awarding body. On completion of the diploma programme you progress / Top up with Degree through a UK University for progression to the MBA degree. The stage 2 is delivered via distance learning by faculties from the University / awarding body. Credits earned at this stage - 60 credits (30 ECTS). Completion of Stage 2 leads to award of MBA Degree Dissertation Project Successful completion of Stage 2 leads to award of Degree by the university. Who is this course for? MBA in 12 Months programme is ideal for working professionals, successful managers, executives and professionals who want to take their career to a new level and Ambitious people who want to fast track their chosen career or start a new enterprise

3 QLS Endorsed Diploma | QLS Hard Copy Certificate Included | Plus 10 CPD Courses | Lifetime Access

Inspirational and Motivational Leadership Skills is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Physical Inspirational and Motivational Leadership Skills and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 03 hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Developing the Leader Within You Developing the Leader Within You 00:20:00 Module 02: Emotional Intelligence in Leadership Emotional Intelligence in Leadership 00:16:00 Module 03: Communication Skills Communication Skills 00:25:00 Module 04: Public Speaking Public Speaking 00:29:00 Module 05: Critical Thinking in Problem-Solving and Decision Making Critical Thinking in Problem-Solving and Decision Making 00:22:00 Module 06: Motivation and Counselling Motivation and Counselling 00:15:00 Module 07: Management and Leadership Management and Leadership 00:25:00

Embark on a journey into the world of technology with Spark Generation! Learn the fundamentals of computer science, coding languages, and algorithmic thinking. Discover the logic behind programs and explore the creative potential of digital innovation.

24-Hour Flash Sale! Prices Reduced Like Never Before!! Ensuring quality stands as the cornerstone of success for businesses, and that's the reason the demand for professionals skilled in Quality Assurance (QA) and Quality Management has seen a significant rise across the UK. With industries facing tighter regulations and higher consumer expectations, nearly 60% of UK businesses are now investing more in quality management systems. This Level 3 Diploma in Quality Assurance & Quality Management course is tailored to equip you with the expertise needed to meet the required standards. The curriculum is designed to offer a thorough understanding of the principles of Quality Assurance and Quality Management. Starting with the basics of QA, it progresses to more complex topics such as Material Management, Strategic Planning aligned with ISO 9001 standards, and the application of Quality Tools for Problem-solving. You'll get into Lean Process and Six Sigma, methodologies for Process Improvement, understand the essentials of Facilities Management, and navigate through Compliance, Business Risk Management, Commercial Law, and GDPR Data Protection. This blend of coursework prepares you to implement and oversee quality management systems effectively. This Certificate in Quality Assurance (QA) Manager at QLS Level 3 course is endorsed by The Quality Licence Scheme and accredited by CPDQS (with 120 CPD points) to make your skill development & career progression more accessible than ever! This Quality Assurance (QA) Manager bundle consists of 11 essential courses related to Quality Assurance (QA) Course 01: Quality Assurance (QA) Manager at QLS Level 3 Course 02: Quality Management Course 03: Material Management Course 04: Quality Management and Strategic Training - ISO 9001 Course 05: Quality Tools and Problem Solving Methods Course 06: Diploma in Lean Process and Six Sigma Course 07: Process Improvement: Reduce Waste Course 08: Facilities Management Level 3 Course 09: Compliance & Business Risk Management Course 10: Commercial Law Course 11: GDPR Data Protection Level 5 Stepping into the Quality Assurance and Quality Management field with this diploma under your belt not only boosts your career prospects but also places you at the forefront of industry standards and excellence. Whether you're aiming to enhance your current role or pivot to a career dedicated to upholding quality and compliance, this course provides the knowledge and skills necessary to make a significant impact. Join in on this journey to become a key player within your organisation or industry and showcase your skills! Learning Outcomes of Quality Assurance (QA) Manager at QLS Level 3 course: Master the principles of quality assurance and quality management. Apply ISO 9001 standards for quality management and strategic planning. Utilise quality tools and problem-solving methods effectively. Implement Lean Process and Six Sigma for process improvement. Oversee compliance and risk management within a business context. Understand GDPR data protection and its application in QA. This Quality Assurance (QA) Manager at QLS Level 3 training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer This Quality Assurance (QA) Manager at QLS Level 3 Course? Get a free QLS Endorsed and CPD Accredited Certificate upon completion of the course Get a Free Student ID Card with this training program The course is Affordable and Simple to understand Lifetime Access to the course materials The course comes with 24/7 Tutor Support Take a step toward a brighter future! Course Curriculum Course 01: Quality Assurance (QA) Manager at QLS Level 3 Module 01: Concept of Quality Module 02: Key Terms Module 03: Categories Module 04: Customer Input Module 05: Plan Quality Module 06: Design of Experiments Module 07: Quality Control Module 08: Control Charts Module 09: Sampling Module 10: Six Sigma Module 11: The Steps Module 12: The 6 Six Sigma Challenges Course 02: Quality Management Module 01: Introduction to Quality Management Module 02: Total Quality Management Module 03: Quality Measurement and Improvement Module 04: Quality Control Module 05: Understanding Customer Expectations and Needs Module 06: Six Sigma Module 07: Supply Chain Management Module 08: Quality Audits Course 03: Material Management Module 01: Introduction to Material Management Module 02: Purchasing and Supply Chain Management Module 03: Inventory Management Module 04: Planning and Control Module 05: Stores Management and Control Module 06: Forecasting Module 07: Material Requirements Planning Module 08: Materials Handling Assessment Process After completing an online module, you will be given immediate access to a specially designed MCQ test. The results will be immediately analysed, and the score will be shown for your review. The passing score for each test will be set at 60%. You will be entitled to claim a certificate endorsed by the Quality Licence Scheme after you have completed all of the Certificate in Quality Assurance (QA) Manager at QLS Level 3 exams. How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*11 = £143) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) QLS Endorsed Hard Copy Certificate: Free (For The Title Course: Previously it was £89) CPD 120 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: QA Professionals Career Changers Aspiring Managers Industry Enthusiasts Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Quality Assurance Manager - £35,000 to £60,000 Quality Management Specialist - £30,000 to £50,000 Lean Six Sigma Consultant - £40,000 to £70,000 Compliance Officer - £25,000 to £45,000 Facilities Manager - £28,000 to £55,000 Data Protection Officer - £30,000 to £60,000 . Certificates Certificate in Quality Assurance (QA) Manager at QLS Level 3 Hard copy certificate - Included Show off Your New Skills with a Certificate of Completion After successfully completing the Certificate in Quality Assurance (QA) Manager at QLS Level 3, you can order an original hardcopy certificate of achievement endorsed by the Quality Licence Scheme, and also you can order CPDQS Accredited Certificate that is recognised all over the UK and also internationally. Please note that international students have to pay an additional £10 as a shipment fee. CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free.

Embarking on the "New Manager Course" is imperative in the contemporary world, where effective leadership is the linchpin of organizational success. This course equips aspiring managers with vital skills such as communication, performance management, and adaptive leadership styles. In a job market with a 15% surge in demand for skilled new manager, acquiring these competencies is not just beneficial but essential. The average annual salary for new manager in the UK, hovering around £45,000, makes this Management for New Manager course a gateway to lucrative opportunities. With modules focusing on self-care, problem-solving, and embracing change, the New Manager Course addresses contemporary challenges. Graduates emerge well-prepared to navigate uncertainties and contribute significantly to the evolving landscape of modern management. Don't miss the chance to elevate your career and step into the world of new manager, where competence is key. Key Features This Management for New Manager Course Includes: This Management for New Manager Course is CPD Certified. Free Certificate from Reed CIQ Approved Management for New Manager Course. Developed by Specialist Lifetime Access Course Curriculum Management for New Manager Module 01: Effective Management: An Overview Module 02: Building Effective Communication and Relationships Module 03: Performance Management and Goal Setting Module 04: Effective Delegation and Time Management Module 05: Leadership Adaptability and Styles Module 06: Conflict Resolution and Team Building Module 07: Managerial Self-Care and Personal Development Module 08: Embracing Change and Uncertainty Module 09: Problem-Solving Strategies Module 10: The Art of Coaching Module 11: Toolkit for New Managers Learning Outcomes: After completing this Management for New Manager Course, you will be able to: Enhance understanding of effective management principles for new manager. Develop robust communication and relationship-building skills crucial for management roles. Master goal setting, performance management, delegation, and time management techniques. Explore various leadership styles and cultivate adaptability in leadership approaches. Acquire strategies for team building, conflict resolution, and fostering collaboration. Implement personal development practices and self-care routines to sustain effectiveness. CPD 10 CPD hours / points Accredited by CPD Quality Standards Management for New Managers 3:08:24 1: Module 1 Effective Management: An Overview Preview 16:58 2: Module 2 Building Effective Communication and Relationships 17:28 3: Module 3 Performance Management and Goal Setting 18:41 4: Module 4 Effective Delegation and Time Management 14:01 5: Module 5 Leadership Adaptability and Styles 14:26 6: Module 6 Conflict Resolution and Team Building 19:05 7: Module 7 Managerial Self-Care and Personal Development 17:55 8: Module 8 Embracing Change and Uncertainty 16:23 9: Module 9 Problem-Solving Strategies 15:33 10: Module 10 The Art of Coaching 18:19 11: Module 11 Toolkit for New Managers 17:35 12: CPD Certificate - Free 01:00 13: Leave A Review 01:00 Who is this course for? This Management for New Manager course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Management for New Manager. Moreover, this course is ideal for: Aspiring or newly appointed managers seeking foundational management skills. Professionals transitioning into managerial roles for the first time. Individuals aiming to excel in leadership positions within their organisations. Graduates or mid-career professionals stepping into managerial responsibilities. Team members identified for managerial advancement and skill development. Requirements There are no requirements needed to enrol into this Management for New Manager course. We welcome individuals from all backgrounds and levels of experience to enrol into this Management for New Manager course. Career path After finishing this Management for New Manager course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Management for New Manager are: Project Coordinator - £25K to 35K/year. Sales Manager - £30K to 50K/year. Operations Supervisor - £26K to 40K/year. HR Advisor - £24K to 38K/year. Retail Store Manager - £22K to 40K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

As carpentry is an essential part of the construction industry, many opportunities are available for individuals who possess carpentry skills. Upon completing the Carpentry From Design to Finishing course, learners can unlock several opportunities to work in the industry. They can work on construction projects, creating beautiful structures and surfaces using their carpentry skills. Learning outcomes: Develop an understanding of the different building materials used in Carpentry. Learn how to use tools and the importance of tool safety. Acquire knowledge of different adhesives and fasteners for Carpentry. Build a floor system, wall framing, roof framing, siding, windows, exterior doors, stairs, and concrete construction. Gain insight into the importance of design in Carpentry. Develop problem-solving and critical thinking skills relevant to Carpentry. Create a plan for a Carpentry project from start to finish. This Carpentry course is an exciting opportunity to explore the world of Carpentry from design to finishing. You will learn the essential skills required to build a floor system, wall framing, roof framing, siding, windows, exterior doors, stairs, and concrete construction. Acquire knowledge of tool checklist and use, building materials, adhesives and fasteners, and gain insight into the importance of design in Carpentry. Our Carpentry course is designed to provide you with an in-depth understanding of Carpentry principles and techniques. You will develop problem-solving and critical thinking skills relevant to Carpentry, and create a plan for a Carpentry project from start to finish. By the end of this course, you will have the knowledge and skills necessary to pursue a career in Carpentry. Sign up now to start your journey towards becoming a Carpentry professional. Certification Upon completion of the course, learners can obtain a certificate as proof of their achievement. You can receive a £4.99 PDF Certificate sent via email, a £9.99 Printed Hardcopy Certificate for delivery in the UK, or a £19.99 Printed Hardcopy Certificate for international delivery. Each option depends on individual preferences and locations. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? The target audience for the course is: Individuals interested in pursuing a career in Carpentry. Architects and designers seeking to expand their knowledge of Carpentry. Individuals are interested in home renovation and improvement. Professionals in construction-related industries seeking to develop new skills. High school graduates interested in entering the Carpentry industry. Career path Our course will prepare you for a range of careers, including: Carpenter: £16,000 - £40,000 per year Joiner: £18,000 - £36,000 per year Site Supervisor: £25,000 - £45,000 per year Construction Manager: £30,000 - £60,000 per year Estimator: £20,000 - £40,000 per year Building Inspector: £23,000 - £45,000 per year

Overview Customer Service Training Course is yet another 'Teacher's Choice' course from Teachers Training for a complete understanding of the fundamental topics. You are also entitled to exclusive tutor support and a professional CPD-accredited certificate in addition to the special discounted price for a limited time. Just like all our courses, this Customer Service Training Course and its curriculum have also been designed by expert teachers so that teachers of tomorrow can learn from the best and equip themselves with all the necessary skills. Consisting of several modules, the course teaches you everything you need to succeed in this profession. The course can be studied part-time. You can become accredited within 05 Hours studying at your own pace. Your qualification will be recognised and can be checked for validity on our dedicated website. Why Choose Teachers Training Some of our website features are: This is a dedicated website for teaching 24/7 tutor support Interactive Content Affordable price Courses accredited by the UK's top awarding bodies 100% online Flexible deadline Entry Requirements No formal entry requirements. You need to have: Passion for learning A good understanding of the English language Be motivated and hard-working Over the age of 16. Certification CPD Certification from The Teachers Training Successfully completing the MCQ exam of this course qualifies you for a CPD-accredited certificate from The Teachers Training. You will be eligible for both PDF copy and hard copy of the certificate to showcase your achievement however you wish. You can get your digital certificate (PDF) for £4.99 only Hard copy certificates are also available, and you can get one for only £10.99 You can get both PDF and Hard copy certificates for just £12.99! The certificate will add significant weight to your CV and will give you a competitive advantage when applying for jobs. Module 01: Introduction to Customer Service Introduction to Customer Service 00:06:00 Module 02: Characteristics of Good Customer Service Characteristics of Good Customer Service 00:04:00 Module 03: Customer Relationship Management Customer Relationship Management 00:04:00 Module 04: Communicate with Customers Communicate with Customers 00:06:00 Module 05: Handling Customer Complaints Handling Customer Complaints 00:06:00 Module 06: Problem Solving Over Phone Problem Solving Over Phone 00:05:00 Module 07: Improving Customer Service Improving Customer Service 00:07:00