2057 Problem Solving courses delivered Online

QLS Endorsed Diploma! Free 3 QLS Certificates + Free 10 CPD Course & Assessments> 250 CPD Points > Lifetime Access

48-Hour Knowledge Knockdown! Prices Reduced Like Never Before! Unlock a world of opportunities in the UK's customer service industry with our comprehensive Customer Complaint Handler course. Master the art of exceptional customer service, communication strategies, and problem-solving techniques. Be prepared for rewarding job prospects as a skilled complaint handler. Elevate your career - enroll today and start your journey towards success! Learning outcome of this Customer Complaint Handler- CPD Certified course: Understand customer service principles and their significance. Differentiate between good and average customer service. Communicate effectively with customers using various strategies. Maintain a positive attitude in customer interactions. Identify and address customer needs with tailored solutions. Handle in-person, electronic, and phone customer service professionally. Develop problem-solving skills, active listening, and rapport-building techniques. Why Prefer This Customer Complaint Handler Course? Opportunity to earn a certificate accredited by CPD QS. Get a free student ID card! (£10 postal charges will be applicable for international delivery) Get instant access to this Customer Serviece course. Learn Customer Serviece from anywhere in the world Customer Serviece is affordable and simple to understand Customer Serviece is entirely online, interactive lesson with voiceover audio Lifetime access to the Customer Serviece course materials Customer Serviece comes with 24/7 tutor support ** Course Curriculum of Customer Complaint Handler *** Here is the curriculum breakdown of the Customer Complaint Handler course: Module 01: Introduction to Customer Service Module 02: What's Different about Good Customer Service? Module 03: Customer Service Communication Strategies Module 04: Establishing Your Attitude Module 05: Identifying and Addressing Customer Needs Module 06: In-Person Customer Service Module 07: Providing Electronic Customer Service Module 08: Aspects of Phone Etiquette Module 09: Building Rapport Over the Phone Module 10: Inbound and Outbound Calls Module 11: Active Listening and Managing Tough Callers Module 12: Managing Interoffice Calls and Voicemail Module 13: Problem Solving over the Phone Module 14: Intra Organisation Dealings Module 15: Measuring Customer Service CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about Customer Service is advised to take this Customer Complaint Handler course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this Customer Service course. Career path After completing this Customer Complaint Handler course, start your career or begin the next phase of your career as: Customer Service Representative: $30,000 - $45,000 Customer Support Specialist: $35,000 - $55,000 Complaints Resolution Officer: $40,000 - $60,000 Call Center Agent: $28,000 - $40,000 Client Relations Coordinator: $35,000 - $50,000 Customer Experience Associate: $32,000 - $48,000 Certificates CPD Accredited Certificate Digital certificate - £10 CPD Accredited Certificate Hard copy certificate - £29 If you are an international student, then you have to pay an additional 10 GBP as an international delivery charge.

Effecting Business Process Improvement: Virtual In-House Training Business analysts facilitate the solution of business problems. The solutions are put into practice as changes to the way people perform in their organizations and the tools they use. The business analyst is a change agent who must understand the basic principles of quality management. This course covers the key role that business analysts play in organizational change management. What you will Learn You will learn how to: Define and document a business process Work with various business modeling techniques Perform an enterprise analysis in preparation for determining requirements Analyze business processes to discern problems Foundation Concepts Overview of business analysis and process improvement Defining the business process Introducing the proactive business analyst Focusing on business process improvement for business analysts Launching a Successful Business Process Improvement Project Overview of the launch phase Understanding and creating organizational strategy Selecting the target process Aligning the business process improvement project's goals and objectives with organizational strategy Defining the Current Process Overview of current process phase Documenting the business process Business modeling options: work-flow models Business modeling options: Unified Modeling Language (UML) model adaptations for business processes Analyzing the Current Process Process analysis overview Evaluation: establishing the control group Opportunity techniques: multi-discipline problem-solving Opportunity techniques: matrices Building and Sustaining a Recommended Process Overview of the recommended process and beyond Impact analysis Recommended process Transition to the business case Return to proactive state

Quality Guarantee: Promising training excellence, satisfaction gurantee Accredited by CPD UK & Quality License Scheme Tutor Support Unlimited support via email, till you complete the course Recognised Certification: Accepted by thousands of professional bodies Start Anytime With 1 year access to the course materials Online Learning Learn from anywhere, whenever you want This course at a glance Accredited by CPD UK Endorsed by Quality Licence Scheme Learn why is it important to deal with challenging people in life. Learn to handle difficult people. Be able to adapt the problem-solving skills and use the same for dealing with people with difficult mindsets. Learn the fundamental concepts of dealing with difficult people. Understand the skills required to handle difficult people. Learn the fundamentals of dealing with difficult people and ourselves. Get to understand powerful insights and strategies to sidestep difficult people. Learn various tips and tricks required to deal with challenging people. Learn to avoid difficult emotions while dealing with challenging people. Why Handling Difficult People Course right for you? This handling difficult people course online is designed to help anyone who has to work with a team or monitor a group and thus need to different variety of people. This online course will help you discover all the skills required to deal with some challenging people. This handling difficult people course online aims to provide you with the strategies and knowledge required to understand other people and deal with them. This comprehensive online course will enhance your problem-solving skills and provide you with some essential tips and tricks for handling difficult people. By the end of the course, you will have knowledge about dealing with difficult people at different places and will also learn to develop powerful insights and strategies to sidestep difficult people. Handling Difficult People Course Details Accredited by CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field.   The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. Course Curriculum Introduction Fundamentals of Dealing With Difficult People AND Ourselves Powerful Insights and Strategies Problem Solving Part 1! - Specific Techniques For Handling Difficult People Problem Solving Part 2! - Specific Techniques For Handling Difficult People Problem Solving Part 3! - Specific Techniques For Handling Difficult People Final TIPS and Recommendations! BONUS LECTURE! Learn How To Make Difficult Emotions PASS you by! Who should take this course? Anyone dealing with difficult people in their life or at work can go for this handling difficult people course. This comprehensive online course is also ideal for therapists and teachers who deal with various types of personalities. Anyone aspiring to accelerate their career or improve their job prospects can also opt for this popular online course. Entry Requirements There are no academic entry requirements for this Handling Difficult People Course and it is open to students of all academic backgrounds. However, you are required to have a laptop/desktop/tablet or smartphone and a good internet connection. Assessment Method This handling difficult people course assesses learners through multiple-choice questions (MCQs). Upon successful completion of the modules, learners must answer MCQs to complete the assessment procedure. Through the MCQs, it is measured how much a learner can grasp from each section. In the assessment pass mark is 60%. Certification Endorsed Certificate from Quality Licence Scheme After successfully passing the MCQ exam you will be eligible to order the Endorsed Certificate by Quality Licence Scheme. The Quality Licence Scheme is a brand of the Skills and Education Group, a leading national awarding organisation for providing high-quality vocational qualifications across a wide range of industries. It will give you a competitive advantage in your career, making you stand out from all other applicants and employees. There is a Quality Licence Scheme endorsement fee to obtain an endorsed certificate which is £65. Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org

A peer supported approach to inclusion

Leadership Management Strategies & Lean Management Master Leadership Management Strategies to inspire and guide teams by cultivating collaboration and defusing conflicts. Discern how diverse Leadership Management styles shape team dynamics and performance with this incredible Leadership Management Online Course. After completing this Leadership Management Diploma, you will obtain 5 crucial CPD Points, a Reed PDF Certificate on Leadership Management and our exclusive Workplace Management Toolkit, all-inclusive with the Course Price. Learning Outcomes: Understand Leadership Management's core differences and complementarities. Master impactful communication in Leadership Management for resonant, inspiring messages. Confront challenges using problem-solving in Leadership Management. Cultivate team motivation under the umbrella of Leadership Management. Gain practical skills in Leadership Management such as project and financial management. Master emotional intelligence and inclusivity within Leadership Management. Achieve a deep, holistic grasp of Leadership Management Principles. Apply Leadership Management Strategies for team collaboration and conflict resolution. Use Empower UK's assessment to evaluate your Leadership Management competencies. Resolve course ambiguities by seeking clarity, ensuring a full understanding of Leadership Management. More Benefits: LIFETIME access Device Compatibility Free Workplace Management Toolkit Our Leadership Management Course isn't just a curriculum; it's a transformative expedition. Let's have a look at some key modules: Decision-Making and Problem-Solving: Master decision-making and problem-solving skills in Leadership Management. Motivating and Managing Teams: Learn strategies for motivating teams, giving feedback, and resolving conflicts effectively. Lean Management: Learn about the principles of lean management and modern lean techniques to improve your Leadership Management Skill. Project Planning and Management: Master the 12-step process of effective Project Planning and Management, gaining crucial Leadership Management insights. Strategy Implementation and Thinking: Examine strategy implementation, strategic thinking and process optimisation in Leadership Management.

🌟 Unlock Your Potential with 'Brain Training for Future Masterminds' Course! 🌟 Ready to unleash the full power of your mind and become a future mastermind? Dive into our groundbreaking online course designed to elevate your cognitive abilities and transform the way you think, learn, and create!   🧠Elevate Your Mental Fitness: Gain access to cutting-edge techniques and scientifically proven methods curated by leading experts in neuroscience and cognitive psychology. Develop mental resilience, enhance your memory, and boost your problem-solving skills.   🚀 Master Your Mind's Potential: Empower yourself with a suite of brain-boosting strategies that will skyrocket your productivity and creativity. Discover innovative approaches to expand your thinking capacity and adaptability in an ever-evolving world.   🎓 What You'll Learn: ️ Neuroplasticity: Harness the brain's ability to rewire and adapt ️ Memory Enhancement: Techniques to retain and recall information effortlessly ️ Cognitive Agility: Sharpen critical thinking and decision-making skills ️ Focus and Concentration: Master methods to sustain attention and avoid distractions ️ Creative Problem-Solving: Unlock innovative solutions to challenges   🌐 Flexible Learning, Lasting Results: Access our comprehensive modules online at your convenience. Whether you're a student, professional, or lifelong learner, our course adapts to your schedule. Practical exercises and real-world applications ensure that your newfound skills are immediately applicable. 🏆 Join the League of Future Masterminds: Gain an edge in your personal and professional life by enrolling in 'Brain Training for Future Masterminds.' Join a community of ambitious individuals dedicated to maximizing their mental potential and shaping the future. 🔥 Limited Time Offer: Enroll Now! 🔥 Take the first step toward unlocking your brain's true power. Seize this opportunity to invest in yourself and embrace a future where your mind is your greatest asset. Don't miss out on this chance to elevate your thinking and become a mastermind in a world full of possibilities! Enroll now and pave the way for a brighter, more brilliant future. Course Curriculum

With the help of our extensive 'CBT Practitioner' course, take a revolutionary step into the field of cognitive wellness. In just a blink, our succinct Introduction sets the stage, inviting you into the realms of this therapeutic art. Delve into Lesson 1.1 as we unravel the nuanced 'Definition of Concept' in a swift 5-minute session, laying the foundation for your CBT expertise. Traverse the intricate landscape of Lesson 1.2's '4 Factor Model,' discovering the keys to client understanding. With each lesson, from the dynamic exploration of client strengths and weaknesses to the artistry of structuring a CBT session in Lesson 1.5, this course is a symphony of knowledge, finely tuned to empower you as a CBT practitioner. Journey deeper into Lesson 2, where the intricacies of identifying triggers, feelings, physical reactions, and thoughts unfold like chapters in a gripping novel. Brace yourself for the transformative experience of cognitive restructuring and problem-solving in Lessons 3.1 to 3.4. The final crescendo leads you through behavioral activation and exposure therapy, equipping you with the skills to catalyze positive change. This course isn't just education; it's a roadmap to becoming a proficient CBT Practitioner, where every lesson is a stepping stone towards mastery. Learning Outcomes Define and articulate the concept of Cognitive Behavioral Therapy. Apply the 4 Factor Model for a holistic understanding of client dynamics. Demonstrate the skill of identifying triggers, feelings, physical reactions, and thoughts. Execute cognitive restructuring and problem-solving techniques effectively. Implement behavioral activation and exposure therapy for comprehensive client care. Why choose this CBT Practitioner course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this CBT Practitioner course for? Aspiring mental health professionals seeking CBT specialization. Psychology students desiring practical skills in client engagement. Counselors and therapists enhancing their toolkit with evidence-based practices. Individuals passionate about fostering positive behavioral change in themselves and others. Professionals aiming to contribute to mental wellness in various contexts. Career path CBT Practitioner: £30,000 - £50,000 Clinical Psychologist: £40,000 - £70,000 Counseling Therapist: £28,000 - £45,000 Behavioral Health Specialist: £35,000 - £55,000 Psychotherapist: £30,000 - £50,000 Mental Health Consultant: £35,000 - £60,000 Prerequisites This CBT Practitioner does not require you to have any prior qualifications or experience. You can just enrol and start learning. This CBT Practitioner was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum CBT Practitioner Introdution and overview 00:02:00 Lesson 1.1: Definition of Concept 00:05:00 Lesson 1.2: 4 Factor model 00:05:00 Lesson 1.3: Client strength+weakness 00:05:00 Lesson 1.4: Developing Goals 00:05:00 Lesson 1.5: structuring CBT session 00:05:00 Lesson 2.1: Identifying triggers 00:05:00 Lesson 2.2: Identifying feelings 00:05:00 Lesson 2.3: Identifying physical reactions 00:05:00 Lesson 2.4: Identifying thought part 1 00:05:00 Lesson 3.1: Cognitive restructuring part 1 00:05:00 Lesson 3.2: Cognitive restructuring part 2 00:05:00 Lesson 3.3: Problem solving part 1 00:05:00 Lesson 3.4: Problem Solving Part 2 00:05:00 Lesson 3.5: Behavioural Activation Part 1 00:05:00 Lesson 3.6: Behavioural activation part 2 00:05:00 Lesson 3.7: Exposure therapy part 1 00:05:00 Lesson 3.8: Exposure therapy part 2 00:05:00 Conclusion 00:02:00

Circle of Friends is an approach to enhancing the inclusion, in a mainstream setting, of any child or young person who is experiencing difficulties in school because of disability, personal crisis or because of their challenging behaviour towards others. The ‘circle of friends’ approach works by mobilising the young person’s peers to provide support and engage in problem solving with the person in difficulty. Online Course now available via Teachable Platform – Creating Circles ofFriends Learn at your own pace… lots of text and video support Course Category Inclusion Peer Support Behaviour and Relationships Autism and Communication Description Circle of Friends is an approach to enhancing the inclusion, in a mainstream setting, of any child or young person who is experiencing difficulties in school because of disability, personal crisis or because of their challenging behaviour towards others. The ‘circle of friends’ approach works by mobilising the young person’s peers to provide support and engage in problem solving with the person in difficulty. ‘Circle of friends’ is not the same as ‘circle time’ but many of the skills and techniques used by teachers in ‘circle time’ can be used to support the ‘circle of friends’ process. Over the past 12 years Colin Newton and Derek Wilson have been encouraging the use of ‘circle of friends’ in a wide variety of primary and secondary schools, often with very successful outcomes. Some of these are described in their books ‘Circles of Friends’, (Folens, 1999) and ‘Creating Circles of Friends’ (Inclusive Solutions, 2005). This is an excellent opportunity to learn from Colin Newton and Derek Wilson the educational psychologists who brought this Department of Education endorsed approach to the UK. Learn how to build teams around challenging pupils by drawing on a resource which is always there…. other children. Enjoy participating in a multi media workshop that will challenge, entertain and reach for your emotions. Circles of support are for us all, for life…. and they work! Testimonials ‘Absolutely fantastic session – so thought provoking and positive.’ ‘Well presented excellent course’ ‘Wonderful, mind blowing day. Lots of children and young people there we need to really see – not treat’ ‘Excellent presentation, lively, modern, current – definitely got the attention. Course gave great food for thought and I feel confident that this way of working will have a place in the future of our school. Learning Objectives To be able to understand the values and wider context of inclusion To be able to set up and run a ‘circle of friends’ to reduce likelihood of a pupil being excluded or segregated To understand and be able to maximise the power of the peer group in supporting relationships, achievement and behaviour Who Is It For ? Primary and secondary teachers Heads and Deputies SENCOs Learning Support and Guidance staff Advanced Skills Teachers Parents Local Authority Support Services Community Development workers Early Years and School based Practitioners Course Content The course answers the questions: What do you do with the child who is isolated by their aggression and anger, through being different, disabled or new to the school or community? Practically how do we go about including high profile children or young people? How can we help some children be friends? We will cover: The importance of Welcome Inclusion values underpinning this work The Intentional Building of Relationships – ‘Circle of Friends’ work as an example Not doing it alone – The Importance of Teams in developing inclusive practice Practical setting up of circles of friends Lessons learned Stories of circles in primary and secondary mainstream schools ^ Circles of Friends Training in Kiev, Ukraine

Duration 2 Days 12 CPD hours This course is intended for Anyone managing the performance of others, including executives, managers, supervisors and team leaders will benefit from this course. Overview Explain how coaching can help employees achieve their full potential Recognize common coaching challenges Explain the key principles of the Thought model Explain the four steps of the GROW model Identify important guidelines for providing feedback Apply strategies that will motivate employees In the face of rapid, disruptive change, companies understand that command-and-control leadership is no longer viable. As a result, many firms are moving toward a coaching model in which managers facilitate problem solving and encourage employees? development by asking questions and offering support and guidance rather than giving orders and making judgments. Leaders can use the GROW and Thought models of coaching to become more skilled at listening, questioning, and drawing insights out of the people they supervise. This course will help you develop coaching skills that motivate employees to reach their full potential. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites While there are no prerequisites for this course, please ensure you have the right level of experience to be successful in this training. 1. The Purpose and Effect of Coaching What is Coaching? Characteristics and Beliefs of the Effective Coach Coaching Obstacles Knowing When to Manage and When to Coach 2. Coaching and The Thought Model The CFTAR Thought Model Point of View and Belief Systems Applying The Thought Model Facts vs. Stories 3. Coaching with the GROW Model Goals in the Context of GROW Clarifying the Current Reality Exploring the Past Developing Options and Choosing the Approach Creating the Final Plan 4. Navigating The Coaching Process Dimensions of Trust Identifying Obstacles and the SPAR Process Overcoming Resistance Giving Feedback Effectively Motivating Your Employee