2174 Problem Solving courses in Cardiff delivered Online

Designed for professional B2B salespeople to develop a modern approach to winning business

Designed for professional B2B salespeople to develop a modern approach to winning business

Unlock Your Potential with Account Management Mastery Course! Are you ready to soar in the dynamic world of business? 🚀 Welcome to the Account Management Mastery Course, where you'll discover the keys to unlocking unparalleled success in managing client relationships, driving revenue, and fostering long-term partnerships. If you're ready to take your career to new heights and become a force to be reckoned with in the realm of account management, then this course is your ticket to excellence.   Why Account Management Matters In today's competitive business landscape, effective account management is more critical than ever before. It's the backbone of sustainable growth and profitability for companies across industries. Account managers play a pivotal role in nurturing client relationships, understanding their needs, and delivering solutions that exceed expectations. With the right skills and strategies, you can transform ordinary clients into loyal advocates who propel your business forward.   What You'll Gain 🔑 Strategic Insights: Learn the art of strategic account planning and gain valuable insights into your clients' businesses. Develop customized strategies to drive mutual growth and success. 🔑 Effective Communication: Master the art of communication and negotiation to build trust, resolve conflicts, and win over even the toughest clients. Develop your persuasion skills and become a master influencer. 🔑 Relationship Building: Cultivate lasting relationships with your clients based on trust, respect, and mutual understanding. Discover the secrets to building rapport and fostering loyalty that stands the test of time. 🔑 Revenue Generation: Unlock the secrets to driving revenue and maximizing profitability through upselling, cross-selling, and identifying new business opportunities within your accounts. 🔑 Problem Solving: Develop the ability to anticipate and address challenges before they arise. Learn how to navigate difficult situations with grace and professionalism, turning obstacles into opportunities for growth.   Who is This For? The Account Management Mastery Course is designed for professionals across industries who are passionate about driving results and exceeding client expectations. Whether you're a seasoned account manager looking to sharpen your skills or a newcomer eager to make your mark in the field, this course is your pathway to success. Sales representatives, client success managers, business development executives, and entrepreneurs alike will benefit from the practical insights and strategies offered in this comprehensive program.   Career Path With the skills and knowledge gained from the Account Management Mastery Course, you'll be poised for success in a variety of career paths, including: 🌟 Account Manager: Take on leadership roles within your organization and become a trusted advisor to your clients. 🌟 Business Development Executive: Drive business growth and expansion by identifying new opportunities and cultivating strategic partnerships. 🌟 Client Success Manager: Ensure the satisfaction and loyalty of your clients by delivering exceptional service and support. 🌟 Entrepreneur: Apply your newfound skills to build and grow your own business, creating value for your clients and driving long-term success.   FAQs Q: Is this course suitable for beginners? A: Absolutely! The Account Management Mastery Course caters to professionals at all levels, from beginners to seasoned veterans. Our comprehensive curriculum is designed to provide valuable insights and practical strategies that anyone can apply to excel in the field of account management. Q: Can I access the course materials at my own pace? A: Yes! We understand that professionals have busy schedules, which is why our course is designed to be flexible. You can access the materials at any time and progress through the course at your own pace. Q: Will I receive a certification upon completion of the course? A: Yes! Upon successfully completing the Account Management Mastery Course, you will receive a certificate of completion that you can proudly showcase to demonstrate your expertise and commitment to excellence in account management. Q: Are there any prerequisites for enrolling in the course? A: While there are no formal prerequisites for enrolling in the course, a basic understanding of business principles and client relationship management would be beneficial. However, our course is designed to accommodate learners with diverse backgrounds and experiences. Q: Will I have access to instructors for guidance and support? A: Absolutely! Our team of experienced instructors is dedicated to providing personalized support and guidance throughout your learning journey. Whether you have questions about course materials or need assistance with assignments, we're here to help you succeed.   Don't Miss Out on This Opportunity! Are you ready to take your career to the next level and become a master of account management? Don't miss out on this opportunity to unlock your full potential and achieve unparalleled success. Enroll in the Account Management Mastery Course today and embark on a transformative journey towards excellence! Course Curriculum Module 1_ Introduction to Account Management Introduction to Account Management 00:00 Module 2_ Customer Relationship Management Customer Relationship Management 00:00 Module 3_ Sales and Negotiation Techniques Sales and Negotiation Techniques 00:00 Module 4_ Account Planning and Strategy Account Planning and Strategy 00:00 Module 5_ Technology and Tools for Account Management Technology and Tools for Account Management 00:00 Module 6_ Marketing and Advertising Marketing and Advertising 00:00 Module 7_ Sales and Negotiations Sales and Negotiations 00:00 Module 8_ Customer Service and Support Customer Service and Support 00:00 Module 9_ Account Management Account Management 00:00 Module 10_ Performance Management and Evaluation Performance Management and Evaluation 00:00

🌟 Unlock the Secrets of Nursing Psychology: Elevate Your Career Today! 🌟 Are you ready to embark on a transformative journey that will deepen your understanding of the human psyche within the context of nursing? Look no further than our groundbreaking course, 'Nursing Psychology'! 🎓 🔍 Discover the Intersection of Nursing and Psychology In this cutting-edge course, you'll explore the fascinating interplay between nursing and psychology, gaining invaluable insights into the mental and emotional aspects of patient care. From understanding the psychological factors influencing patient behavior to mastering effective communication techniques, you'll develop a holistic approach to healthcare that sets you apart as a compassionate and competent nursing professional. 💡 🚀 Benefits of Taking 'Nursing Psychology' 🔹 Enhanced Patient Care: By delving into the principles of psychology, you'll learn to provide more empathetic and personalized care tailored to each patient's unique needs and psychological state. 🔹 Improved Communication Skills: Effective communication is at the heart of nursing practice. Through our course, you'll refine your communication skills, enabling you to establish rapport with patients, alleviate anxiety, and foster trust and cooperation. 🔹 Critical Thinking and Problem-Solving: Nursing psychology equips you with the critical thinking skills necessary to assess complex situations, identify underlying psychological factors, and devise appropriate interventions for optimal patient outcomes. 🔹 Career Advancement Opportunities: Whether you're a seasoned nurse looking to expand your skill set or a nursing student eager to stand out in a competitive job market, 'Nursing Psychology' provides you with a valuable edge in your career trajectory. 💼 🎯 Who is this for? Our course is designed for nurses at all stages of their careers, from aspiring nursing students to seasoned professionals seeking to enhance their skills. Whether you're working in a hospital setting, a community health clinic, or a long-term care facility, the principles of nursing psychology are universally applicable and will empower you to excel in your role. 💼 Career Path Upon completing our 'Nursing Psychology' course, you'll be equipped with a diverse skill set that opens doors to various career paths within the nursing field. Whether you choose to specialize in psychiatric nursing, pursue advanced practice roles such as nurse practitioner or nurse educator, or explore opportunities in research and academia, the knowledge and expertise you gain will serve as a solid foundation for your professional journey. Don't miss out on this unparalleled opportunity to elevate your nursing practice and make a meaningful difference in the lives of your patients. Enroll in 'Nursing Psychology' today and take the first step towards a brighter, more fulfilling career in nursing! 🌟   FAQ (Frequently Asked Questions) for Nursing Psychology Course Q1: What is Nursing Psychology? A: Nursing Psychology is a specialized field that combines principles of psychology with nursing practice. It focuses on understanding the psychological aspects of healthcare, including how mental health influences physical well-being, how patients cope with illness and stress, and how healthcare professionals can support patients in managing their psychological needs alongside their physical health. Q2: What topics are covered in a Nursing Psychology course? A: A Nursing Psychology course typically covers a range of topics including but not limited to: Introduction to psychology and its relevance in nursing practice Psychological theories and models applicable to healthcare settings Assessment and intervention strategies for patients with mental health issues Coping mechanisms and stress management techniques for patients and healthcare providers Communication skills and therapeutic approaches for effective patient care Ethical considerations and legal issues in nursing psychology practice Q3: Who can benefit from studying Nursing Psychology? A: Nursing Psychology is beneficial for a wide range of individuals including nursing students, practicing nurses, healthcare professionals, psychologists, and anyone interested in the intersection of psychology and healthcare. It equips individuals with valuable insights and skills to provide holistic care to patients, addressing both their physical and psychological needs. Q4: How does Nursing Psychology contribute to patient care? A: Nursing Psychology contributes to patient care by: Recognizing and addressing the psychological factors influencing patients' health outcomes Providing emotional support and coping strategies to patients facing illness, trauma, or stress Enhancing communication between healthcare providers and patients to improve treatment adherence and patient satisfaction Collaborating with interdisciplinary teams to develop comprehensive care plans that consider patients' psychological well-being alongside their physical health. Q5: What career opportunities are available in Nursing Psychology? A: Graduates with expertise in Nursing Psychology can pursue various career paths including: Clinical nurse specialists in mental health settings Nurse educators or consultants specializing in psychological aspects of healthcare Researchers exploring the intersection of nursing and psychology Administrators or managers in healthcare organizations advocating for holistic patient care Mental health counselors or therapists working in collaboration with healthcare teams. Course Curriculum Module 1 What Is Psychology What Is Psychology 00:00 Module 2 Consciousness Consciousness 00:00 Module 3 Organs Of Consciousness Organs Of Consciousness 00:00 Module 4 The Normal Mind The Normal Mind 00:00 Module 5 Aspects Of The Normal Mind Aspects Of The Normal Mind 00:00 Module 6 Psychology and Health Psychology and Health 00:00 Module 7 Variations From Normal Mental Processes Variations From Normal Mental Processes 00:00 Module 8 Psychology Of The Nurse Psychology Of The Nurse 00:00

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Liv Wilson With over 20 years of experience across banking, government, creative industries, and global tech, Liv has supported senior leaders at companies including LinkedIn and Slack. She brings a strategic lens to the business support function, with deep expertise in operations, leadership enablement, and organisational effectiveness. As a passionate advocate for elevating the role of Executive Assistants, Liv has led women’s networks, championed DEI and social impact initiatives, and continues to push for recognition of business support as a critical driver of business success. She is currently working on her side hustle business - collaborating with executives, entrepreneurs, and small business owners to amplify their impact by removing operational barriers, optimising systems, and unlocking their capacity to lead and grow. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

'Motorcycle Skills - Improve your Riding in Eight Weeks' is an online distance learning e-course which will help motorcyclists improve their riding skills. It's suitable for intermediate and advanced riders.

Telephone etiquette implies being respectful to the person you are talking with, and form a pleasant visual impression over the telephone. Telephone etiquette is essential for representing a company or business. Through this Diploma in Customer Service: Telephone Etiquette course, you will learn to use proper telephone etiquette, and answer business calls, understand telephone courtesy and equip various telephone skills. Why choose this course Earn an e-certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full Tutor Support on Weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no formal deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate of Achievement from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Course Content Diploma in Customer Service: Telephone Etiquette - Updated Version Introduction to Customer Service 00:25:00 What's Different about Good Customer Service? 00:14:00 Customer Relationship Management 00:44:00 Customer Service Communication Strategies 00:26:00 Aspects of Phone Etiquette 00:33:00 Building Rapport Over the Phone 00:26:00 Inbound and Outbound Calls 00:18:00 Active Listening and Managing Tough Callers 00:30:00 Managing Interoffice Calls and Voicemail 00:12:00 Problem Solving over the Phone 01:06:00 Intra Organisation Dealings 00:37:00 Measuring Customer Service 00:14:00 Diploma in Customer Service: Telephone Etiquette - Old Version Module One - Getting Started 00:05:00 Module Two - Aspects of Phone Etiquette 00:10:00 Module Three - Using Proper Phone Language 00:10:00 Module Four - Eliminate Phone Distractions 00:05:00 Module Five - Inbound Calls 00:05:00 Module Six - Outbound Calls 00:05:00 Module Seven - Handling Rude or Angry Callers 00:10:00 Module Eight - Handling Interoffice Calls 00:05:00 Module Nine - Handling Voicemail Messages 00:05:00 Module Ten - Methods of Training Employees 00:05:00 Module Eleven - Correcting Poor Telephone Etiquette 00:05:00 Module Twelve - Wrapping Up 00:05:00 Mock Exam Mock Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Final Exam Final Exam-Diploma in Customer Service: Telephone Etiquette 00:20:00 Assignment Assignment - Diploma In Customer Service: Telephone Etiquette 2 weeks, 1 day Order Your Certificate Order your Certificate QLS 00:00:00 Frequently Asked Questions Are there any prerequisites for taking the course? There are no specific prerequisites for this course, nor are there any formal entry requirements. All you need is an internet connection, a good understanding of English and a passion for learning for this course. Can I access the course at any time, or is there a set schedule? You have the flexibility to access the course at any time that suits your schedule. Our courses are self-paced, allowing you to study at your own pace and convenience. How long will I have access to the course? For this course, you will have access to the course materials for 1 year only. This means you can review the content as often as you like within the year, even after you've completed the course. However, if you buy Lifetime Access for the course, you will be able to access the course for a lifetime. Is there a certificate of completion provided after completing the course? Yes, upon successfully completing the course, you will receive a certificate of completion. This certificate can be a valuable addition to your professional portfolio and can be shared on your various social networks. Can I switch courses or get a refund if I'm not satisfied with the course? We want you to have a positive learning experience. If you're not satisfied with the course, you can request a course transfer or refund within 14 days of the initial purchase. How do I track my progress in the course? Our platform provides tracking tools and progress indicators for each course. You can monitor your progress, completed lessons, and assessments through your learner dashboard for the course. What if I have technical issues or difficulties with the course? If you encounter technical issues or content-related difficulties with the course, our support team is available to assist you. You can reach out to them for prompt resolution.

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Give a compliment to your career and take it to the next level. This Telephone Skills Training will provide you with the essential knowledge and skills required to shine in your professional career. Whether you want to develop skills for your next job or want to elevate skills for your next promotion, this Telephone Skills Training will help you keep ahead of the pack. The Telephone Skills Training incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can reinforce your professional skills and knowledge, reaching out to the level of expertise required for your position. Further, this Telephone Skills Training will add extra value to your resume to stand out to potential employers. Throughout the programme, it stresses how to improve your competency as a person in your profession while at the same time it outlines essential career insights in this job sector. Consequently, you'll strengthen your knowledge and skills; on the other hand, see a clearer picture of your career growth in future. By the end of the Telephone Skills Training, you can equip yourself with the essentials to keep you afloat into the competition. Along with this Telephone Skills Training course, you will get 10 other premium courses. Also, you will get an original Hardcopy and PDF certificate for the title course and a student ID card absolutely free. What other courses are included with this Telephone Skills Training? Course 1: Telesales Executive Training Course 2: Improve English Spelling, Punctuation, Grammar and Pronunciation Course 3: Customer Relationship Management Course 4: Sales: Psychology of Customers Course 5: Office Skills Course 6: Dealing With Difficult People Training Course Course 7: Workplace Confidentiality Course 8: Learning Computers and Internet Level 2 Course 9: Level 2 Microsoft Office Essentials Course 10: Stress Management Training As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Telephone Skills Training to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Telephone Skills Training: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructor Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum of the Bundle Course 1: Professional Telephone Receptionist Course Module One: Core Skills Required Module Two: Self-Management (I) Module Three: Self-Management (II) Module Four: Time Management (I) Module Five: Time Management (II) Module Six: Organizing and Planning (I) Module Seven: Organizing and Planning (II) Module Eight: Communication (I) Module Nine: Communication (II) Module Ten: Additional Challenges Course 2: Telesales Executive Training Module 1: Introduction to Tele Sales Executive Training Module- 2: All About Telemarketing Module 3: Elevate Sales on Telephone Module 4: Prospective Telephone-Sales Expert Module 5: The Right Words and Phrases to Use on a Sales Call Module 6: Preparing The Call Module 7: Opening The Call Module 8: Structuring The Call Module 9: Verbal Communication Skills Module 10: Dealing with Objections Module 11: Closing the Sale/ Gaining Commitment Module 12: Dealing with Rejection Module 13: Close a Sale Call Module 14: Increasing your Earnings by Expanding Sales Course 3: Improve English Spelling, Punctuation, Grammar and Pronunciation British English Pronunciation & Accent Introduction Where to place a stress in a world Words whose meaning changes depending on the stress Vowel Sounds Schwa Vowels before R Digraphs Pronouncing the letter R The two "TH" sounds Recap Course 4: Customer Relationship Management Module 01: Introduction to Customer Relationship Management (CRM) Module 02: CRM Fundamentals Module 03: CRM Strategies CRM Strategies Module 04: Data Analysis in CRM Module 05: CRM Databases Module 06: Deepening Customer Relationship Module 07: Handling Customer Complaints Module 08: Future of CRM Course 5: Sales: Psychology of Customers Introduction Introducing A.S.K - concentrating on 'A' for ATTRACT. Section 3 The 'S' of A.S.K. - SERVING Section 4 The K of A.S.K Section 5 ...And lastly... Course 6: Office Skills Module 01: Introduction to Reception and Receptionist Module 02: Business Telephone Skills Module 03: Representing Your Boss and Company Module 04: Mail Services and Shipping Module 05: Travel Arrangements Module 06: Organising Meeting and Conferences Module 07: Time Management Module 08: Record Keeping and Filing Systems Module 09: Business Writing Skills Module 10 :Organisational Skills Module 11: Communication Skills Module 12: Customer Service Module 13: Effective Planning and Scheduling Module 14: Invoicing/Petty Cash Module 15: Business Environment Module 16: Advanced MS Excel Course 7: Dealing With Difficult People Training Course Module 01: Difficult Promo Module 02: Fundamentals Module 03: Foundational Tips and Tools Module 04: Difficult People - Relationships Module 05: Difficult People - Solutions Module 06: Problem - Solving Module 07: Final Notes and Tips Module 08: Bonus Video - dealing With Emotions & Anger Course 8: Workplace Confidentiality Module 01: Introduction to workplace confidentiality Module 02: Business Etiquettes and Types of Confidentiality Module 03: The Importance of Confidentiality Module 04: Confidentiality with Co-workers Module 05: Preventing Confidentiality Breach Module 06: How Employers Can Protect Confidential Information Course 9: Learning Computers and Internet Level 2 Module 01 : Computer Operating and Troubleshooting Module 02 : Internet and Computing - Key Applications Module 03 : Internet and Computing - Tools & Networking Module 04 : Windows 8 for PC Module 05 : Windows 10 - New Developments Module 06 : Cyber Security Awareness Course 10: Level 2 Microsoft Office Essentials Excel 2016 Getting Started with Microsoft Office Excel 2016 Performing Calculations Modifying a Worksheet Formatting a Worksheet Printing Workbooks Managing Workbooks Word 2016 Getting Started with Word Formatting Text and Paragraphs Working More Efficiently Managing Lists Adding Tables Inserting Graphic Objects Controlling Page Appearance Preparing to Publish a Document Workbooks - Microsoft Word 2016 (Beginner) PowerPoint 2016 PowerPoint Interface Presentation Basics Formatting Inserting Options Working with Objects Table Charts Review and Presentation Access 2016 Introduction to Access Modify Data Working with Queries Access Forms Working with Reports Course 11: Stress Management Training Beginning Concepts Specific Stress Management Techniques MORE Stress Reduction Strategies Still MORE Stress Reduction Techniques - Part 1 Still MORE Stress Reduction Techniques - Part 2 Still MORE Stress Reduction Techniques - Part 3 BONUS Video & Wrap Up! Special LIVE Bonus Video! CPD 130 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Telephone Skills Training bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. Requirements Our Telephone Skills Training is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included

Boost Your Career with Apex Learning and Get Noticed By Recruiters in this Hiring Season! Get Hard Copy + PDF Certificates + Transcript + Student ID Card worth £160 as a Gift - Enrol Now Understanding financial management is crucial for the success of any business. In fact, studies have shown that poor financial management is one of the leading causes of business failure. That's why our Payroll, Tax, Accounting & Business Administration bundle is so important. Whether you're looking to enhance your CV or boost your business acumen, our bundle has something for everyone. Dive into the world of payroll management and gain an in-depth understanding of the intricacies of employee compensation. Develop your accounting skills with our introduction to accounting and accounting and tax courses, and learn to use Xero Projects & Job Costing software like a pro. Our Employment Law Level 3 and Certificate in Anti Money Laundering (AML) courses will give you the knowledge you need to stay on top of regulatory requirements, while our Financial Analysis and Data Analysis in Microsoft Excel Complete Training courses will equip you with the tools you need to make informed business decisions. And it's not just technical skills - our Business Administration Level 3, Decision Making, and Effective Communication Skills Diploma courses will teach you essential soft skills that are vital in any workplace. With hardcopy and PDF certificates included, you'll have tangible proof of your newfound expertise. Invest in yourself and take the first step towards a brighter future. Enrol in our Payroll, Tax, Accounting & Business Administration bundle today. Learning Outcomes of Payroll, Tax, Accounting & Business Administration Upon completion of this course bundle, you will be able to: Gain a comprehensive understanding of payroll management and tax regulations. Develop skills in accounting and financial analysis to make informed business decisions. Learn how to use Xero Projects and Job Costing to manage project finances effectively. Understand employment law and the role of Anti-Money Laundering (AML) regulations in business. Develop proficiency in data analysis using Microsoft Excel. Learn effective communication skills to enhance interpersonal relationships in the workplace. Develop the ability to make strategic business decisions based on critical thinking and problem-solving. Acquire knowledge and skills in business administration to manage and lead a team. This Payroll, Tax, Accounting & Business Administration Bundle Consists of the following Premium courses: Course 01: Payroll Management Course Course 02: Introduction to Accounting Course 03: Accounting and Tax Course 04: Xero Projects & Job Costing Course 05: Employment Law Level 3 Course 06: Certificate in Anti Money Laundering (AML) Course 07: Financial Analysis Course 08: Data Analysis in Microsoft Excel Complete Training Course 09: Business Administration Level 3 Course 10: Decision Making Course 11: Effective Communication Skills Diploma So, enrol now in this Payroll, Tax, Accounting & Business Administration to advance your career! Benefits you'll get choosing Apex Learning: One payment, but lifetime access to 11 CPD courses of our Payroll, Tax, Accounting & Business Administration Bundle Certificate, student ID for the title course are included with this Payroll, Tax, Accounting & Business Administration Bundle Full tutor support available from Monday to Friday with this Payroll, Tax, Accounting & Business Administration Free up your time - don't waste time and money travelling for classes Accessible, informative modules of Payroll, Tax, Accounting & Business Administration designed by expert instructors Get 24/7 help or advice from our email and live chat teams Learn at your ease - anytime, from anywhere Study the Payroll, Tax, Accounting & Business Administration course from your computer, tablet or mobile device CPD accredited Payroll, Tax, Accounting & Business Administration bundle - improve the chance of gaining professional skills Payroll, Tax, Accounting & Business Administration Curriculum of Payroll, Tax, Accounting & Business Administration Bundle Course 01: Payroll Management Course Payroll System in the UK Basics Company Settings Legislation Settings Pension Scheme Basics Pay Elements The Processing Date Adding Existing Employees Adding New Employees Processing Basics Entering Payments Pre-Update Reports Updating Records e-Submissions Basics Process Payroll (November) Employee Records and Reports Editing Employee Records Process Payroll (December) Resetting Payments Quick SSP An Employee Leaves Final Payroll Run Reports and Historical Data Year-End Procedures Course 2: Introduction to Accounting Section 01: Accounting Fundamental Section 02: Accounting Policies Course 3: Accounting and Tax Module 01: Tax System and Administration in the UK Module 02: Tax on Individuals Module 03: National Insurance Module 04: How to Submit a Self-Assessment Tax Return Module 05: Fundamentals of Income Tax Module 06: Payee, Payroll and Wages Module 07: VAT Module 08: Corporation Tax Module 09: Double Entry Accounting Module 10: Management Accounting and Financial Analysis Module 11: Career as a Tax Accountant in the UK Course 4: Xero Projects & Job Costing Module 01: Introduction Module 02: Getting Started Module 03: Setting up Staff Module 04: Small Project Example Module 05: Quotes Module 06: Products & Services Module 07: Invoicing Module 08: Reporting Module 09: Bigger Project Example Module 10: Projects and Profit & Loss Module 11: Thank You Course 5: Employment Law Level 3 Module 01: Basic of Employment Law Module 02: Legal Recruitment Process Module 03: Employment Contracts Module 04: Employee Handbook Module 05: Disciplinary Procedure Module 06: National Minimum Wage & National Living Wage Module 07: Parental Right, Sick Pay & Pension Scheme Module 08: Discrimination in the Workplace Module 09: Health & Safety at Work Module 10: Dismissal, Grievances and Employment Tribunals Module 11: Workplace Monitoring & Data Protection Course 6: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Officer Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 7: Financial Analysis Module 01: Introduction Module 02: Profitability Module 03: Return Ratio Module 04: Liquidity Ratio Module 05: Operational Analysis Module 06: Detecting Manipulation Course 8: Data Analysis in Microsoft Excel Complete Training Module 01: Modifying a Worksheet Module 02: Working with Lists Module 03: Analyzing Data Module 04: Visualizing Data with Charts Module 05: Using PivotTables and PivotCharts Module 06: Working with Multiple Worksheets and Workbooks Module 07: Using Lookup Functions and Formula Auditing Module 08:Automating Workbook Functionality Module 09:Creating Sparklines and Mapping Data Module 10:Forecasting Data Course 9: Business Administration Level 3 Module 01: Representing Your Boss and Company Module 02: Skills of an Effective Administrator Module 03: Business Writing Skills Module 04: Communication Skills Module 05: Business Telephone Skills Module 06: Mail Services and Shipping Module 07: Travel Arrangements Module 08: Organising Meeting and Conferences Module 09: Time Management Module 10: Record Keeping and Filing Systems Module 11: Effective Planning and Scheduling Course 10: Decision Making Module 01: What is Decision Making? Module 02: Stress and Its Impact Module 03: Time Stress and Decision Making Module 04: Personal Level Decision making Under Stress Module 05: Organisational Level Decision making Under Stress Module 06: Decision Making for Conflict Management Course 11: Effective Communication Skills Diploma Module 01: Business Communication Module 02: Verbal and Non-verbal Communication Module 03: Written Communication Module 04: Electronic Communication Module 05: Communicating with Graphics Module 06: Effectively Working for Your Boss CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Payroll, Tax, Accounting & Business Administration This Payroll, Tax, Accounting & Business Administration bundle is perfect for: Individuals looking to start a career in accounting and business administration. Accounting and finance professionals looking to upskill and stay up-to-date with industry standards. Business owners or managers looking to gain a deeper understanding of financial management and business administration. Anyone interested in a career in payroll management, financial analysis, or business administration. Those looking to progress into senior roles within accounting and business administration. Requirements Payroll, Tax, Accounting & Business Administration This Payroll, Tax, Accounting & Business Administration course has been designed to be fully compatible with tablets and smartphones. Career path This Payroll, Tax, Accounting & Business Administration bundle will be beneficial for anyone looking to pursue a career as: Payroll Manager: £23,000 - £45,000 per annum. Financial Analyst: £25,000 - £50,000 per annum. Business Administration Manager: £22,000 - £55,000 per annum. Tax Manager: £30,000 - £65,000 per annum. Finance Director: £70,000 - £120,000 per annum. Certificates Certificate of completion Digital certificate - Included

Give a compliment to your career and take it to the next level. This Forensic Psychology and Criminology bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Forensic Psychology and Criminology bundle will help you stay ahead of the pack. Throughout the Forensic Psychology and Criminology programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Forensic Psychology and Criminology course, you will get 10 premium courses, an originalhardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Bundle Consists of the following Premium courses: Course 1: Forensic Anthropology: Skeletal Analysis Course 2: Criminology and Forensic Profiling - Level 4 Course 3: Interrogations And Confessions Psychology Course 4: Human Rights Course 5: Diploma in Substance Misuse Course 6: Emotional Intelligence and Human Behaviour Course 7: Financial Investigator Course 8: Certificate in Anti Money Laundering (AML) Course 9: Decision Making and Critical Thinking Course 10: Time Management As one of the top course providers in the UK, we're committed to providing you with the best educational experience possible. Our industry experts have designed the Forensic Psychology and Criminology Course to empower you to learn all at once with accuracy. You can take the course at your own pace - anytime, from anywhere. So, enrol now to advance your career! Benefits you'll get choosing Apex Learning for this Forensic Psychology and Criminology Course: One payment, but lifetime access to 11 CPD courses Certificate, student ID for the title course included in a one-time fee Full tutor support available from Monday to Friday Free up your time - don't waste time and money travelling for classes Accessible, informative modules taught by expert instructors Learn at your ease - anytime, from anywhere Study the course from your computer, tablet or mobile device CPD accredited course - improve the chance of gaining professional skills How will I get my Certificate? After successfully completing the course you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £10 * 11 = £110) Hard Copy Certificate: Free (For The Title Course) If you want to get hardcopy certificates for other courses, generally you have to pay £20 for each. But this Fall, Apex Learning is offering a Flat 50% discount on hard copy certificates, and you can get each for just £10! P.S. The delivery charge inside the U.K. is £3.99 and the international students have to pay £9.99. Curriculum: Course 1: Forensic Anthropology: Skeletal Analysis Section 01: Course outline Section 02: The field of Anthropology Section 03: Forensic Anthropology Section 04: Human Osteology Section 05: Comparative Osteology Section 06: Estimation of sex from skeletal remains Section 07: Estimating age at death from skeletal remains Section 08: Estimating stature, BMI, and MNI Section 09: Estimating ancestral affiliation Section 10: Analyzing bones for trauma Section 11: Writing it up! Section 12: Ethical Considerations Section 13: Exercise Answers Section 14: Textbooks Course 2: Forensic Scientist & Crime Investigator Level 3 Module 1: The History and Organisation Module 2: Crime Scene Investigation Module 3: Collecting and Packaging Physical Evidence Module 4: Fingerprints: Your Personal Signature Module 5: Bloodstain Analysis Module 6: DNA Analysis Module 7: Drug Analysis Module 8: Firearms Examination Module 9: Questioned Documents: Handwriting And Forgery Examinate Module 10: Digital Evidence And Much More..... Course 3: Criminology and Forensic Profiling - Level 4 Module 01: Introduction to Criminology and Profiling Module 02: Classification of Crime Module 03: Violent Crimes Module 04: The Crime Scene Module 05: Dealing with Crime Module 06: Understanding Criminal Psychology Module 07: Forensic Science Module 08: Phases of Profiling Module 09: Criminal Profiling: Science, Logic and Metacognition Module 10: Offender Profiling: Pragmatic Solution and Behavioural Investigative Advice Module 11: Victimology Module 12: The Criminal Justice System in England and Wales Course 4: Interrogations And Confessions Psychology Module 01: The English Law on Confessions Module 02: Interrogation in Britain Module 03: The Royal Commission Research: Persons at Risk amid Police Custody Module 04: Identifying 'Oppressive' Police Interviewing Tactics in Britain Module 05: Theories of Reason of Confession by Suspects Module 06: The Psychological Assessment of False Confession Module 07: The Effects of Drugs and Alcohol Upon the Reliability of Testimony Interrogation Techniques and Miscarriages of Justice Course 5: Human Rights Module 1: Basic Concept of Freedom and Human Rights Module 2: Classification of Human Rights Module 3: Women's and Children's Right Module 4: Various Aspects of Freedom Module 5: Various International Human Rights Organisations Course 6: Diploma in Substance Misuse Module 1: Substance Misuse and Outreach Worker Module 2: Substances: Drugs, Alcohol and Others Module 3: Abuses of Substance Misuse Module 4: Why People Use Drug and Alcohol? Module 5: The Nature of Substance Misuse: Biological, Psychological and Social Perspectives Module 6: Understand Possible Causes of Substance and Drug Abuse Module 7: Implementing Substance Use Policy Module 8: Effects of Drugs on the Body and Mind Module 9: Enhancing Assessment and Treatment of Substance Misuse Module 10: Health Consideration Module 11: Specific Treatment Situations Module 12: Substance Misusers: Children Module 13: Risk Factors Module 14: Pharmacological Agents Used in the Management of Substance Misuse Problems Module 15: Planning and Implementing a Practice Improvement Subject Module 16: Prevention and Awareness Module 17: Substance Use Capabilities Across All Level of Social Work Module 18: Career Consultancy Course 7: Emotional Intelligence and Human Behaviour Module 01: Human Behaviour and Basic Psychological Process Module 02: Evolutionary Perspective of Human Behaviour Module 03: Human Intelligence Module 04: Intelligence Test and Variations in Intelligence Module 05: Learning and Conditioning Module 06: Language and Communication Module 07: Introduction to Emotion Module 08: Emotion Influences Cognition Module 09: Stress, Anger and Conflict Module 10: Emotional Intelligence Module 11: Self-Leadership Module 12: Neuro-Linguistic Programming (NLP) Course 8: Financial Investigator Module 01: Introduction to Financial Investigator Module 02: Introduction to Financial Investigation Module 03: Characteristics of Financial Crimes Module 04: Categories of Financial Crimes Module 05: Financial Crime Response Plan Module 06: Collecting, Preserving and Gathering Evidence Module 07: Laws against Financial Fraud Course 9: Certificate in Anti Money Laundering (AML) Module 01: Introduction to Money Laundering Module 02: Proceeds of Crime Act 2002 Module 03: Development of Anti-Money Laundering Regulation Module 04: Responsibility of the Money Laundering Reporting Office Module 05: Risk-based Approach Module 06: Customer Due Diligence Module 07: Record Keeping Module 08: Suspicious Conduct and Transactions Module 09: Awareness and Training Course 10: Decision Making and Critical Thinking Module 01: Introduction to Critical Thinking Module 02: Critical Thinking and the Judgment of Claims Module 03: Benefits and Barriers of Critical Thinking Module 04: Importance of Critical Thinking Module 05: Recognising a Critical Thinker Module 06: What Are the Critical Thinking Steps? Module 07: Critical Thinking Strategies Module 08: Problem-Solving Through Critical Thinking Module 09: Decision Making with Critical Thinking Course 11: Time Management Identifying Goals Effective Energy Distribution Working with Your Personal Style Building Your Toolbox Establishing Your Action Plan CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone from any background can enrol in this Forensic Psychology and Criminology bundle. Persons with similar professions can also refresh or strengthen their skills by enrolling in this course. Students can take this course to gather professional knowledge besides their study or for the future. ** Completing this course does not imply that you are qualified to work as a Criminal psychologist. If you are seeking a course that fits the HCPC's standards, please contact the HCPC or the RCSLT ** Requirements Our Forensic Psychology and Criminology Course is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible with tablets and smartphones so you can access your course on Wi-Fi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various expertise will increase the value in your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included