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2083 Problem Solving courses in Bristol delivered Online

Critical Thinking and Decision Making

5.0(10)

By GBA Corporate

Overview When it comes to a complex decision-making process, we are always confronted with problems that require us to take an efficient decision. It involves prioritising our work, understanding the failure of the process and deciding how to resolve the issue. All these things require a realistic approach to problem-solving.  This course will enable us to learn how to be inventive, logical decision maker by understanding the principles behind critical thinking and the tools used to consistently identify and select the best decision among multiple alternatives.

Critical Thinking and Decision Making
Delivered in Internationally or OnlineFlexible Dates
£1,718 to £3,626

Chairing Meetings

By Inclusive Solutions

Course Category Team Building and Leadership Visioning and Problem Solving Strategic Work Online Course now available via Teachable Platform – Chairing Meetings Learn at your own pace… lots of text and video support Description Meetings can be dreadful and bad chairing makes them worse. On this day we look at transformational person centred approaches to approaching the chairing of meetings. We provide deeper insights into the psychological processes that make this role challenging. ‘Best Saves’ for those really difficult moments when chairing meetings are creatively explored. We provide a practical, skill based and creative approach best delivered over 2 days. Testimonials “One of the most valuable things I have come across in the whole year” Learning Objectives To identify characteristics of meetings that matter- what excellent chairing looks like To strengthen person centred dimensions to chairing meetings To clarify the meetings we never want to be part of To create a visual graphic and words that uniquely illuminate what great meetings and chairing looks like To explore the various hats that group members and chairs can wear For participants to improve their chairing skills by receiving feedback To explore how to bring creativity into stuck meetings To Explore psychodynamic processes of resistance, projection, splitting and transference- as well as how to process these dynamics Who Is It For? Anyone who has to chair meetings Course Content Setting a Good tone/Exploring the ‘whole elephant’ – story so far of experience in chairing meetings – good and bad meetings – graphiced timeline and highs and lows of story so far Meetings I do not want – negative chairing…. Thinking Hats and Values – linked to role of chair – where are hats when things are going well and where are they when things are not? Our shared vision for great meetings and excellent chairing? Personal planning for future chairing – what do I need to get better at – what should I manage? Specific skill teaching – re when things go wrong – eg tears, personal attacks, talking in side conversations, silent members, lack of contribution, anger and so on…‘best saves’ explored with group – using live role play – with one chair Solution Circle demonstration – chairing skills/problem solving modelled – approach when teams stuck… Emotional elements of chairing – ‘its not personal’ – splitting, projection, transference explored and ‘handling projections’ activity Vision and Road Blocks – small groups chaired and minuted – creative problem solving – Blocks to vision of great meetings creatively removed or worked around

Chairing Meetings
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500

FAMILY CIRCLES

By Inclusive Solutions

Click to read more about this training, in which we demonstrate a live problem solving approach which is based on the active participation of family members. Course Category Inclusion Parents and Carers Behaviour and relationships Problem Solving Description In this training we demonstrate a live problem solving approach which is based on the active participation of family members. ‘Family Circles’ is an evolving new approach to problem solving with families and is based on our years of family work and the development and use of the Circle of Adults process. Inspired by our own Parent Solutions work and the Circle of Adults process as well as Family Group Conferencing and other Restorative Interventions we bring you Family Circles. Essentially the approach involves gathering a family together for a process that is facilitated but majors on the family members offering each other their wisdom and ideas. The approach is capacity focused, person centred approach to working with families rather than the dominant deficit oriented and ‘medical model’ of viewing and planning for or doing things to families. This training can be modelled with a group of professionals or better still with a family. In our work with families we develop the importance of naming stories or theories and seeking linkages and synthesis between what is found out and explored about the family situation and its history. We like participants to sit with the uncertainty, to reflect on the question ‘why’ but without judgement of each other. Deeper reflections may span a whole range of perspectives from ‘within person’ considerations, to situational or systemic possibilities. Health or emotional issues can be reflected on alongside organisational or transactional aspects of what is going on for the family. The better the shared understanding the better the strategy or actions which emerge from these meetings. Quality hypotheses with a close fit to reality lead to more effective implementation in the real world. We encourage ‘loose’ thinking, a search for connections, deeper listening, an ‘open mind’, speculation and exploration without moral judgements. From this stance self-reflection as well as reflection on the situation can produce remarkable insights. The quality of theories or new stories generated is directly influenced by family members’ experiences and the models of learning, behaviour and emotion, systems, educational development, change and so on that they have been exposed to.  Learning Objectives To provide opportunities for: Shared problem solving in a safe exploratory climate in which the family will find its own solutions. Individuals to reflect on their own actions and strategies An exploration of whole-family processes and their impact Emotional support and shared understandings of issues at a child, parent, family, school and community level. Feed back to each other on issues, ideas and strategies that are agreed to be worth sharing with them. Who Is It For? Anyone interested in working with families in a way that builds and makes use of their capacities rather than focus on their challenges and difficulties. Social Care teams School staff Community organisers Educational Psychologists Course Content True family empowerment Deepening shared stories and understandings Facilitating groups Problem solving process Handling family group communication Allowing direct feedback and challenge between participants in a safe way Building relationships Process: Family members are welcomed: Introductions are carried out, ground rules and aims clarified whilst coffee is drunk. A recap from the last session is carried out: To follow up developments and reflections after the last meeting. One issue is selected for the main focus Issue presentation: The family member who raised the concern is asked questions to tell the ‘story’ of the issue or problem. Additional questions/information from the group about the problem are gathered: Ground rules may need to be observed carefully here. Individual participants need to be kept focused and prevented from leaping to premature conclusions or to making ‘helpful’ suggestions about strategy. Relationship aspects to the problem are explored. Metaphors and analogies are invited. How would a fly on the wall see your relationship? If you were alone together on a desert island, what would it be like? Impact of previous relationships/spillage from one relationship to another are explored. Eg what situation they are reminded of? For instance, does this situation remind you of any of those angry but helpless feelings you had with your other son when he was an adolescent? This provides opportunities to reflect on how emotions rub off on other people. The parent feels really frustrated, and on reflection we can see that so does the child System/Organisation factors (Family system/school and community systems and so on): What aspects help or hinder the problem? For instance, does the pastoral system of the local school provide space, or time and skilled personnel able to counsel this young person and work actively with their parents? Synthesis. At this stage the Graphic facilitator summarises what they have heard. They then go on to describe linkages and patterns in what they have heard. This can be very powerful. The person doing the graphic work has been able to listen throughout the presentation process and will have been struck by strong messages, emotions and images as they have arisen. The story and meaning of what is happening in the situation may become a little clearer at this point. Typical links may be ‘mirrored emotions’ strong themes such as loss and separation issues, or repeated processes such as actions triggering rejection. This step provides an excellent grounding for the next process of deepening understanding. What alternative strategies/interventions are open to be used? Brainstormed and recorded. ’Either/ors’ need to be avoided at this time also. This needs to be a shared session in which the family member who is presenting the concern contributes as much as anyone. Care is needed to ensure that this person is not overloaded with other people’s strategies. The final selection of strategy or strategies from the brainstormed list is the problem presenter’s choice. Strategies might include: a special time for the young person, a meeting with the child’s parents to explore how she is being managed at home and to share tactics, a home-school diary, counselling, or an agreed action plan that all are aware of, agreed sanctions and rewards and so forth. Strategies may productively involve processes of restitution and restoration, when ‘sorry’ is not enough. Making it right, rather than punishments or rewards, may then becomes the focus. First Steps. The problem presenter is finally asked to agree one or two first steps which they can carry out over the next 3-7 days. It can help to assign a ‘coach’ who will check in with them to ensure they have carried out the action they have named. This is a time to be very specific. Steps should be small and achievable. The person is just ‘making a start’. A phone call, or making an agreement with a key other person not present at the meeting would be ideal examples. Final reflections. Sometimes referred to as a ‘round of words’ help with closure for all involved. Reflections are on the process not the problem. In large families this is best done standing in a circle. In smaller groups all can remain sitting. Passing around a ‘listening stick’ or something similar such as a stone or light heighten the significance of the process ending and improve listening. Finally the problem presenter is handed the ‘Graphic’ this is their record of the meeting and can be rolled and presented ceremoniously by the facilitators for maximum effect! If you liked this course you may well like: Parent Solutions

FAMILY CIRCLES
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)

4.9(27)

By Miss Date Doctor Dating Coach London, Couples Therapy

Miss Date Doctor’s Conflict Resolution coaching is designed to help couples and individuals navigate conflicts in a healthy and constructive way. Our coaching provides you with the tools and techniques needed to resolve conflicts without damaging your relationship or emotional well-being. We understand that conflicts can arise in any relationship, and that dealing with them effectively is key to building stronger, more fulfilling relationships. Our Conflict Resolution coaching can help you develop skills such as active listening, empathy building, and problem-solving, as well as techniques to de-escalate tense situations and prevent conflicts from becoming destructive. Our coaching also includes strategies for preventing conflicts from arising in the first place, such as setting clear boundaries, communicating effectively, and building healthy habits. With our Conflict Resolution coaching, you can learn to navigate conflicts in a way that strengthens your relationship and helps you build a brighter future together. The Miss Date Doctor Conflict Resolution Package helps with the following: Relationship Conflict, Conflict Resolution Techniques, Conflict Management, Active Listening, Empathy Building, Problem-Solving, De-escalation, Preventing Conflicts, Healthy Habits, Clear Boundaries, Communication, Conflict Resolution Coaching, Conflict Resolution Skills. https://relationshipsmdd.com/product/conflict-resolution-package/

M.D.D CONFLICT RESOLUTION PACKAGE (COUPLES)
Delivered in London or UK Wide or OnlineFlexible Dates
£550

Decision Making

By Ei4Change

How emotional intelligence affects your decision making. Evaluate your problem solving and decision making by managing emotions and using creativity and intuition objectively.

Decision Making
Delivered Online On Demand
£78

SUPPORT AND SUPERVISION FOR LEADERS

By Inclusive Solutions

Many leaders and managers working on the front line of inclusion lack emotional support from Local Authority staff or anyone else despite the challenging nature of their work. There is a massive need for active listening, containment and opportunities to problem solve and reflect confidentially with someone trusted. Course Category Peer Support Meeting emotional needs Strategic Work Early Years Description We can tailor make and deliver personalised 1:1 or group support and supervision sessions with a particular focus on emotional support. Many leaders and managers working on the front line of inclusion lack emotional support from Local Authority staff or anyone else despite the challenging nature of their work. There is a massive need for active listening, containment and opportunities to problem solve and reflect confidentially with someone trusted. Some leaders may prefer a group setting for mutual support. We can provide this numbers permitting. Book a set of 3/10/20 sessions or why not set up monthly meetings with a psychologist, head teacher or other suitable practitioner to meet your needs. Testimonials Be the first… Learning Objectives Emotional support in a confidential space To listen and offer practical support Joint problem solving around hard issues To build a trusting relationship Who Is It For ? Headteachers Children Centre Managers Heads of Service Directors Early Years Mangers Course Content Active and supportive listening and exploration of named issues Supportive and safe problem solving Consultation processes In groups to use processes such as Circle of Adults If you liked this you may like: STORY TELLING: STRENGTHENING SKILLS AND KNOWLEDGE OF COMMUNITIES

SUPPORT AND SUPERVISION FOR LEADERS
Delivered in UK Wide Travel Costs or OnlineFlexible Dates
£1,800 to £2,500

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT

5.0(4)

By Improving Communications Uk

LEARN TO FOCUS ON INTERPERSONAL SKILLS, BEHAVIOR, AND ENVIRONMENT AND HOW TO PROMOTE DIVERSITY-POSITIVE INTERACTIONS. You will be able to focus on interpersonal skills, behavior, and environment, to see how they promote diversity-positive interactions, as well as learn causes for discriminatory practices and create an action plan for increasing workplace acceptance and harmony. Uncover and discard beliefs and attitudes that foster or block progress. By discovering your strengths as well as liabilities, you can build on the positive and move toward minimizing the negative. As a result, you will gain greater personal and professional satisfaction. PART I – BROADENING THE VIEW Find new perspectives and ways to turn challenges into opportunities. Become skilled at ways to further develop self-awareness and sensitivity. PART II – FAIR STANDARDS Learn about how attitudes expressed in speech and behavior promote or hinder a positive work environment. Determine and apply steps for getting past prejudice for greater productivity. PART III – ORGANIZATIONAL UNITY Discover value in diverse perspectives and personalities and their benefits. Strategize ways to strengthen relationships and turn negative into positive interactions. ATTENDEES WILL BE ABLE TO: Discover new ways to “see things differently;” Use Emotional Intelligence to strengthen relationships and increase awareness of self and others; Define Diversity and uncover ways in which it is significantly useful in an organization; Develop best practices (rooted in honor and law) to use Diversity in planning, problem solving, and decision-making); Manage conflict through unity, using the organization’s mission, vision, values, and goals; and Understand and communicate value to staff. Online Class—Diversity – Building a Thriving Business Environment is a 4-hour interactive virtual class.    Register for this class and you will be sent ONLINE login instructions prior to the class date. Improving Communications brought our organization to realize how important our employees—our people—are to Baystate Dental. By helping us to develop a more thoughtful and sensitive nature, we now relate better with each other and our patients. Dr. Kevin Coughlin, DMD, FAGD, MBABaystate Dental

DIVERSITY – BUILDING A THRIVING BUSINESS ENVIRONMENT
Delivered Online + more
£316

Maths: Grade 9 (Algebra and Analytic Geometry)

4.7(47)

By Academy for Health and Fitness

Our Aim Is Your Satisfaction! Offer Ends Soon; Hurry Up!! Are you looking to improve your current abilities or make a career move? Our unique Maths: Grade 9 (Algebra and Analytic Geometry) course might help you get there! Expand your expertise with high-quality training - study the Maths: Grade 9 (Algebra and Analytic Geometry) course and get an expertly designed, great-value training experience. Learn from industry professionals and quickly equip yourself with the specific knowledge and skills you need to excel in your chosen career through the Maths: Grade 9 (Algebra and Analytic Geometry) online training course. The Maths: Grade 9 (Algebra and Analytic Geometry) course is broken down into several in-depth modules to provide you with the most convenient and rich learning experience possible. Upon successful completion of the Maths: Grade 9 (Algebra and Analytic Geometry) course, an instant e-certificate will be exhibited in your profile that you can order as proof of your skills and knowledge. Add these amazing new skills to your resume and boost your employability by simply enrolling in this course. This Maths: Grade 9 (Algebra and Analytic Geometry) training can help you to accomplish your ambitions and prepare you for a meaningful career. So, join us today and gear up for excellence! Why Prefer Us? Opportunity to earn a certificate accredited by CPDQS. Get a free student ID card!(£10 postal charge will be applicable for international delivery) Innovative and Engaging Content. Free Assessments 24/7 Tutor Support. Take a step toward a brighter future! *** Course Curriculum *** Here is the curriculum breakdown of the Maths: Grade 9 (Algebra and Analytic Geometry) course: ***Maths: Grade 9 (Algebra and Analytic Geometry)*** Section 01: Number Sense and Algebra Introduction to the exponents Multiplying Powers Dividing Powers Why X to the power of Zero = 1 Practice for Zero exponents Formulas for Lowering Powers Power of a Power Algebraic Expressions, Equations and Monomials Combining Like Terms Solving Equations Methods Solving Equations Practice Solving Equations with Fractions Problem Solving Order of Operations Simplifying Algebraic Expressions Adding and Subtracting Integers Multiplying and Dividing Integers Types and Degrees of Polynomials Word Problem Solving (Money - Part 1) Word Problem Solving (Money - Part 2) Word Problem Solving (Money - Part 3) Word Problem Solving (Mixture - Part 1) Word Problem Solving (Mixture - Part 2) Word Problem Solving (Age - Part 1) Word Problem Solving (Age - Part 2) Section 02: Analytic Geometry Plotting Points The slope of line Equation of a line How to determine the equation of a line Determining the Y-intercept and the X-intercept of a line Determining the point of intersection graphically Parallel and Perpendicular lines (practice) Parallel and Perpendicular lines (practice) Determining the Y-intercept and the X-intercept of a line Assessment Process Once you have completed all the modules in the Maths: Grade 9 (Algebra and Analytic Geometry) course, you can assess your skills and knowledge with an optional assignment. Our expert trainers will assess your assignment and give you feedback afterwards. Show off Your New Skills with a Certification of Completion The learners have to successfully complete the assessment of this Maths: Grade 9 (Algebra and Analytic Geometry) course to achieve the CPD accredited certificate. Digital certificates can be ordered for only £10. The learner can purchase printed hard copies inside the UK for £29, and international students can purchase printed hard copies for £39. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this Maths: Grade 9 (Algebra and Analytic Geometry) course. This course is open to everybody. Requirements You will not need any prior background or expertise to enrol in this course. Career path After completing this course, you are to start your career or begin the next phase of your career.

Maths: Grade 9 (Algebra and Analytic Geometry)
Delivered Online On Demand4 hours
£12

Functional Skills Maths - Complete Guide

4.7(47)

By Academy for Health and Fitness

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Did you know that strong mathematical skills are a key asset in today's job market? A recent LinkedIn report revealed that 72% of recruiters consider numeracy a vital skill for many positions, ranking them alongside communication and problem-solving abilities. Our Functional Skills Maths bundle empowers you to bridge that gap and unlock exciting career opportunities. This Functional Skills Maths bundle offers a comprehensive and engaging learning experience, designed to take you from wherever you are on your math journey to a place of greater confidence and competence. This bundle is suitable for all math skill levels, regardless of prior math experience. It starts with developing fundamental skills (Levels 2 and 3) and progresses to more advanced topics like algebra, analytic geometry, and discrete mathematics. You'll even discover valuable Math Tricks & Shortcuts to streamline your problem-solving and save precious time. Our Bundle contains 5 of our premium courses for one discounted price: Course 01: Functional Skills Maths at QLS Level 2 Course 02: Functional Skills Maths - CPD Certified Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Course 04: Introduction to Discrete Maths Course 05: Math Tricks & Shortcuts Stronger math skills can open doors to a wider range of career opportunities, enhance your financial literacy, and equip you to tackle challenges with greater ease and confidence. Take control of your future - enrol today! Learning Outcomes of Functional Skills Maths Confidently manage everyday financial calculations Make informed decisions based on data analysis Tackle practical problems using measurement and geometry Master algebraic equations to solve complex problems Develop critical thinking skills through math problem-solving Employ innovative shortcuts to boost calculation speed Why Choose Us? Get a Free CPD Accredited Certificate upon completion of Functional Skills Maths Get a free student ID card with Functional Skills Maths Training program (£10 postal charge will be applicable for international delivery) The Functional Skills Maths is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the Functional Skills Maths course materials The Functional Skills Maths comes with 24/7 tutor support Start your learning journey straightaway! Course Curriculum of Functional Skills Maths Bundle Course 01: Functional Skills Maths at QLS Level 2 Module 01: Integers ( Directed Numbers) Module 02: Factors And Multiples Module 03: Fractions Module 04: Simplification Rule : BODMAS Module 05: Decimal Numbers Module 06: Rational Numbers Module 07: Approximation Module 08: Estimation And Scientific Notation Or Standard Form Module 09: Percentage Module 10: Ratio And Proportion Module 11: Unitary Method And Its Applications Module 12: Profit , Loss, Discount And Tax Course 02: Functional Skills Maths - CPD Certified Section 01: Introduction Section 02: Read, Write, Compare And Order Numbers Of Any Size Section 03: Substitution In Given Formula Section 04: Fractions Section 05: Decimal Numbers Section 06: Percentages Section 07: Equivalence Between Fractions, Decimals And Percentages Section 08: Ratio And Proportion Section 09: Profit & Loss Section 10: Discounts And Taxes Section 11: Simple Interest And Compound Interest Section 12: Money Section 13: Convert Between Metric And Imperial Units Section 14: Compound Measures Including Speed, Density & Rates Of Pay Section 15: Perimeters And Areas Of 2-D Shapes Section 16: Volumes And Surface Areas Of 3-D Shapes Section 17: Scale Drawings Section 18: Statistics Section 19: Probability Section 20 Bonus Section (Time Topic 11 Video Lectures) Course 03: Maths: Grade 9 (Algebra and Analytic Geometry) Section 01: Number Sense And Algebra Introduction to the exponents Multiplying Powers Dividing Powers Why X to the power of Zero = 1 Practice for Zero exponents Formulas for Lowering Powers Power of a Power Algebraic Expressions, Equations and Monomials Combining Like Terms Solving Equations Methods Solving Equations Practice Solving Equations with Fractions Problem Solving What is AutoCAD .NET API? What is CSharp (C#)? What Will I Learn from this Course? Multiplying and Dividing Integers Types and Degrees of Polynomials Word Problem Solving (Money - Part 1) Word Problem Solving (Money - Part 2) Word Problem Solving (Money - Part 3) Word Problem Solving (Mixture - Part 1) Creating the AuditBlock WriteToCSVFile Method Word Problem Solving (Age - Part 1) Creating the AuditBlock WriteToTXTFile Method Section 02: Analytic Geometry Plotting Points Creating the AuditBlock DisplayOnScreen Method Equation of a line Creating the AuditBlock GatherBlocksAndCount Method Determining the Y-intercept and the X-intercept of a line Project Check on the Labels Creating the TitleBlock Border Lines - Lab Creating the TitleBlock Border Lines - Lab Determining the Y-intercept and the X-intercept of a line =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: Free (For The First Course: Previously it was £29.99) CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Anyone interested in learning more about the topic is advised to take this bundle. This bundle is ideal for: Students seeking mastery in this field Professionals seeking to enhance their skills Anyone who is passionate about this topic Please Note: This is not a regulated course. To get qualified, you may choose: IGCSE Maths A-Level Maths Functional Skills Qualification in Maths at Level 2 Functional Skills Qualification in Mathematics at Level 2 - GCSE Equivalent for Maths A-level Mathematics Functional Skills Qualification in Mathematics at Entry 1 Functional Skills Qualification in Mathematics at Level 1 Functional Skills Qualification in English at Entry 1 Functional Skills Qualification in English at Entry 2 Functional Skills Qualification in English at Level 1 Functional Skills Qualification in ICT at Level 2 Functional Skills Qualification in Information & Communication Technology (ICT) at Level 1 Requirements You will not need any prior background or expertise to enrol in this bundle. Career path After completing this bundle, you are to start your career or begin the next phase of your career. Teacher Teacher Assistant HR Manager Accountant Finance Manager Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee. Certificate in Functional Skills Maths at QLS Level 2 Hard copy certificate - £79 Please note that International students have to pay an additional £10 as a shipment fee.

Functional Skills Maths - Complete Guide
Delivered Online On Demand16 hours
£39

IMPROVING CUSTOMER SERVICE

5.0(4)

By Improving Communications Uk

Customer service is an organisation's ability to supply its customers' wants and needs. Improved customer service means constantly and consistently exceeding customers' expectations. This course is designed for service industry professionals who aim to maximise their efficiency, develop better customer skills, and increase their value. The focus is on increasing repeat business through customer satisfaction and referrals. Delegates will discover greater levels of productivity, job satisfaction, and potential for advancement. For client-facing service personnel, these areas of development will prove particularly beneficial, leading to increased internal and external customer satisfaction. Throughout the course, delegates will learn how to: Project a UB4me, customer-centred attitude Empower people with respect and control by acknowledging and offering choices Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions Listen more intently to develop the best rapport Communicate clearly with conviction, projecting greater credibility Create positive, diplomatic messages even from negative situations, modelling a problem-solving, can-do attitude Create and refine phone-answering and email templates to appropriately address customer concerns and increase the potential for repeat business This Customer Service Skills course is a 4-hour interactive virtual class for up to 20 delegates. Upon registration, delegates will receive online login instructions prior to the class date. This format allows for a collaborative learning experience from the comfort of one's own home or office.

IMPROVING CUSTOMER SERVICE
Delivered Online + more
£327
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