214 Problem Solving courses delivered Live Online

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for ANZ will be on the 25th of September 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: The Future-Proofed Assistant: Speak Up, Stand Out & Shape Your Career Path How to reimagine your Assistant role in 2025 and beyond - How the EA role is evolving (and what Executives now expect) & why Assistants who think like strategists will be indispensable Assertiveness as an Assistant – The key to retaining your role & the difference between being ‘helpful’ and being ‘heard’ Self-Advocacy as a Career Growth Strategy – The importance of advocating for your career development, workload boundaries and recognition Own Your Professional Future - Map your career development. Whether you're an EA for life or looking to a role beyond in the future, this is for you. Ruth Kilah Career Bio: Ruth is an international executive career coach and founder of Hoxton Hyde – Executive Career Coaching & Mentoring, delivering 1:1 and group programs for experienced Executive Assistants. She specialises in helping EAs step into higher-level roles, increase their income, and expand their professional impact. With 14 years’ experience supporting C-suite executives in Australia and the UK, Ruth brings deep industry insight and a strategic approach to career development. She empowers Assistants to gain clarity on their next move, adopt a strategic mindset, communicate their value effectively, and lead their own growth conversations with confidence. A former EA turned Stakeholder Relations and Project Manager, Ruth launched Hoxton Hyde in 2018 after spotting a clear gap in the market for tailored coaching for career-driven EAs. She is a respected thought leader in the EA space, regularly sharing insights via LinkedIn and Instagram. Panel: Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Emma-Kate Bos Bio Emma-Kate works alongside the CEO at Squadron Energy, one of Australia’s leading renewable energy companies. With over 28 years of experience in Executive Assistant and Operational roles supporting business leaders in professional services, politics, membership industries, sporting and not-for-profit organisations, Emma-Kate has a deep understanding of business support roles and has managed large teams of assistants and receptionists. She is passionate about developing and mentoring team members Emma-Kate holds an Associate Degree in Law, Mini MBA and Certificate in Public Relations. Sepi Nowlands Sepi has also worked as an EO for Deloitte and spent 18 years previously as an Executive Assistant at the ATO, Law Council of Australia, Grains Research and Development Corporation and Air Services Australia. She is now EA and EO to the CPO. Holly Clareburt Hollie Clareburt is an experienced Executive Assistant, currently supporting the Managing Director of Microsoft New Zealand and the Chief Partner Officer. Known for her professionalism and discretion, she excels in providing high-level support in fast-paced, executive environments. Prior to Microsoft, Hollie was Executive Assistant to the Chief of Corporate & Enterprise Systems at BECA, and previously supported the CEO at SKY News New Zealand. Her career reflects a strong track record of reliability, organisation, and executive partnership. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. We understand the challenge. Professional development for assistants is often undervalued, and securing budget or approval for external training can be difficult. That’s why we’ve created a ready-to-use business case template to help you justify attendance at this event and highlight the value it brings to both you and your organisation. If you need support or costings confirmed for single or group attendance, please reach out to our support team at: support@elite-forums.com You can download and edit the template below: This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts: To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Please note: All facilatators, panelists, and speakers are all PAID with applicable contracts in place. We value our speakers and want the best to ensure our attendees get the best development. Media outlets/organisations will not be permitted to attend this event.

Duration 3 Days 18 CPD hours This course is intended for Developers who have some familiarity with serverless and experience with development in the AWS Cloud Overview In this course, you will learn to: Apply event-driven best practices to a serverless application design using appropriate AWS services Identify the challenges and trade-offs of transitioning to serverless development, and make recommendations that suit your development organization and environment Build serverless applications using patterns that connect AWS managed services together, and account for service characteristics, including service quotas, available integrations, invocation model, error handling, and event source payload Compare and contrast available options for writing infrastructure as code, including AWS CloudFormation, AWS Amplify, AWS Serverless Application Model (AWS SAM), and AWS Cloud Development Kit (AWS CDK) Apply best practices to writing Lambda functions inclusive of error handling, logging, environment re-use, using layers, statelessness, idempotency, and configuring concurrency and memory Apply best practices for building observability and monitoring into your serverless application Apply security best practices to serverless applications Identify key scaling considerations in a serverless application, and match each consideration to the methods, tools, or best practices to manage it Use AWS SAM, AWS CDK, and AWS developer tools to configure a CI/CD workflow, and automate deployment of a serverless application Create and actively maintain a list of serverless resources that will assist in your ongoing serverless development and engagement with the serverless community This course gives developers exposure to and practice with best practices for building serverless applications using AWS Lambda and other services in the AWS serverless platform. You will use AWS frameworks to deploy a serverless application in hands-on labs that progress from simpler to more complex topics. You will use AWS documentation throughout the course to develop authentic methods for learning and problem-solving beyond the classroom. Introduction Introduction to the application you will build Access to course resources (Student Guide, Lab Guide, and Online Course Supplement) Thinking Serverless Best practices for building modern serverless applications Event-driven design AWS services that support event-driven serverless applications API-Driven Development and Synchronous Event Sources Characteristics of standard request/response API-based web applications How Amazon API Gateway fits into serverless applications Try-it-out exercise: Set up an HTTP API endpoint integrated with a Lambda function High-level comparison of API types (REST/HTTP, WebSocket, GraphQL) Introduction to Authentication, Authorization, and Access Control Authentication vs. Authorization Options for authenticating to APIs using API Gateway Amazon Cognito in serverless applications Amazon Cognito user pools vs. federated identities Serverless Deployment Frameworks Overview of imperative vs. declarative programming for infrastructure as code Comparison of CloudFormation, AWS CDK, Amplify, and AWS SAM frameworks Features of AWS SAM and the AWS SAM CLI for local emulation and testing Using Amazon EventBridge and Amazon SNS to Decouple Components Development considerations when using asynchronous event sources Features and use cases of Amazon EventBridge Try-it-out exercise: Build a custom EventBridge bus and rule Comparison of use cases for Amazon Simple Notification Service (Amazon SNS) vs. EventBridge Try-it-out exercise: Configure an Amazon SNS topic with filtering Event-Driven Development Using Queues and Streams Development considerations when using polling event sources to trigger Lambda functions Distinctions between queues and streams as event sources for Lambda Selecting appropriate configurations when using Amazon Simple Queue Service (Amazon SQS) or Amazon Kinesis Data Streams as an event source for Lambda Try-it-out exercise: Configure an Amazon SQS queue with a dead-letter queue as a Lambda event source Writing Good Lambda Functions How the Lambda lifecycle influences your function code Best practices for your Lambda functions Configuring a function Function code, versions and aliases Try-it-out exercise: Configure and test a Lambda function Lambda error handling Handling partial failures with queues and streams Step Functions for Orchestration AWS Step Functions in serverless architectures Try-it-out exercise: Step Functions states The callback pattern Standard vs. Express Workflows Step Functions direct integrations Try-it-out exercise: Troubleshooting a Standard Step Functions workflow Observability and Monitoring The three pillars of observability Amazon CloudWatch Logs and Logs Insights Writing effective log files Try-it-out exercise: Interpreting logs Using AWS X-Ray for observability Try-it-out exercise: Enable X-Ray and interpret X-Ray traces CloudWatch metrics and embedded metrics format Try-it-out exercise: Metrics and alarms Try-it-out exercise: ServiceLens Serverless Application Security Security best practices for serverless applications Applying security at all layers API Gateway and application security Lambda and application security Protecting data in your serverless data stores Auditing and traceability Handling Scale in Serverless Applications Scaling considerations for serverless applications Using API Gateway to manage scale Lambda concurrency scaling How different event sources scale with Lambda Automating the Deployment Pipeline The importance of CI/CD in serverless applications Tools in a serverless pipeline AWS SAM features for serverless deployments Best practices for automation Course wrap-up Additional course details: Nexus Humans AWS Developing Serverless Solutions on AWS training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the AWS Developing Serverless Solutions on AWS course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Excel Vlookup, Xlookup, Match and Index Course Overview: This comprehensive course covers essential Excel functions such as VLOOKUP, XLOOKUP, MATCH, and INDEX, which are integral for efficient data management and analysis. Learners will gain a clear understanding of how to use these functions to simplify complex data tasks, enhance productivity, and improve decision-making. Throughout the course, students will master how to search, match, and retrieve data from large datasets, preparing them for real-world scenarios in finance, marketing, HR, and more. The course is designed to equip learners with the necessary skills to perform advanced Excel functions with confidence, contributing to their professional growth and data analysis expertise. Course Description: In this course, learners will explore the powerful functions of Excel, including VLOOKUP, XLOOKUP, MATCH, and INDEX, enabling them to perform efficient data searches, cross-referencing, and information retrieval. The course includes step-by-step lessons on how to apply these functions to real-world datasets, making it highly relevant for anyone working with large volumes of data. Learners will become proficient in building dynamic spreadsheets that streamline decision-making processes and improve data accuracy. Additionally, this course emphasises problem-solving techniques, empowering individuals to handle complex data-related tasks with ease. By the end of the course, learners will have a strong command of these Excel functions, boosting their data management and analytical capabilities. Excel Vlookup, Xlookup, Match and Index Curriculum: Module 01: Excel VLOOKUP Module 02: Excel XLOOKUP Module 03: Excel MATCH Module 04: Excel INDEX Module 05: Advanced VLOOKUP Techniques Module 06: Combining VLOOKUP, MATCH, and INDEX Module 07: Practical Applications of XLOOKUP (See full curriculum) Who is this course for? Individuals seeking to enhance their Excel skills for data analysis. Professionals aiming to improve their data management capabilities. Beginners with an interest in learning advanced Excel functions. Anyone looking to improve their problem-solving abilities in data-heavy tasks. Career Path: Data Analyst Financial Analyst Marketing Analyst HR Specialist Business Intelligence Specialist Excel Expert for Administrative or Management Roles

The Power of Creativity Course Overview: The Power of Creativity course offers an in-depth exploration of the creative process and its application in various professional fields. Learners will gain a solid understanding of how creativity fuels innovation, problem-solving, and decision-making across industries. This course covers essential creative thinking strategies, fostering the ability to approach challenges with fresh perspectives and innovative solutions. By the end, participants will have the confidence to apply their creativity in a range of contexts, from business environments to personal projects, enhancing their ability to think outside the box and contribute meaningfully in their respective fields. Course Description: This course delves deeper into the power of creativity, covering a wide range of topics designed to enhance cognitive flexibility and encourage new ways of thinking. Learners will explore techniques such as brainstorming, mind mapping, and lateral thinking, which promote original idea generation. Key subjects include the role of creativity in leadership, overcoming creative blocks, and cultivating a creative mindset. Throughout the course, participants will engage with real-world examples and case studies that demonstrate the impact of creativity in driving success. By the end of the course, learners will be equipped with the knowledge and skills needed to unlock their creative potential and apply it effectively in their professional and personal lives. The Power of Creativity Curriculum: Module 01: Power Of Creativity Module 02: Understanding the Creative Process Module 03: Techniques for Idea Generation Module 04: Creative Problem Solving Module 05: Overcoming Creative Blocks Module 06: Creativity in Leadership Module 07: Cultivating a Creative Mindset Module 08: The Role of Creativity in Innovation Module 09: Applying Creativity in the Workplace Module 10: Case Studies in Creative Success (See full curriculum) Who is this course for? Individuals seeking to enhance their creative thinking skills. Professionals aiming to drive innovation in their roles. Beginners with an interest in developing their creative potential. Anyone looking to foster a creative approach in personal or professional life. Career Path Creative Director Innovation Specialist Product Development Manager Marketing Strategist Entrepreneur Design Consultant

Entrepreneurial Mindset Training Course Overview This Entrepreneurial Mindset Training Course is designed to equip learners with the mindset and strategies essential for entrepreneurial success. It covers key concepts such as thinking like an entrepreneur, developing resilience, and fostering creativity. Through this course, participants will gain the confidence to identify opportunities, overcome challenges, and pursue business goals with clarity and determination. The course supports both aspiring entrepreneurs and professionals seeking to enhance their innovation and leadership skills. Learners will finish with a comprehensive understanding of the attitudes and behaviours that drive entrepreneurial achievement, enabling them to unlock new career possibilities or accelerate their existing ventures. Course Description This course delves into the core principles of the entrepreneurial mindset, exploring traits such as adaptability, risk-taking, and problem-solving. Participants will engage with a structured learning experience that guides them through the essential characteristics and thought processes that distinguish successful entrepreneurs. Topics include mastering entrepreneurial freedom, recognising critical mindset components, and understanding how to cultivate continuous growth. Learners will develop analytical and strategic thinking skills necessary for business innovation and personal development. The course is delivered with a focus on conceptual understanding and reflective practice, offering a thorough foundation for anyone aiming to thrive in dynamic business environments or entrepreneurial roles. Entrepreneurial Mindset Training Course Curriculum Module 01: Introduction Module 02: Entrepreneur Mindset Masterclass: Think Like An Entrepreneur Module 03: Achieve Entrepreneurial Freedom Module 04: Characteristics Of Entrepreneurial Mindset Module 05: Essential Parts Of An Entrepreneurial Mindset Module 06: Growing With An Entrepreneurial Mindset Module 07: Importance Of An Entrepreneurial Mindset Module 08: Thinking Like An Entrepreneur Module 09: Conclusion (See full curriculum) Who is this course for? Individuals seeking to develop an entrepreneurial approach to problem-solving. Professionals aiming to enhance innovation and leadership skills. Beginners with an interest in entrepreneurship and business development. Anyone looking to build confidence in navigating business challenges. Career Path Entrepreneur or Start-up Founder Business Development Executive Innovation Consultant Project Manager Leadership and Strategy Roles in various industries

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 30th of October 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator - AM: Monika Turner The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

Elite EA/PA Forum We are delighted to announce the Elite EA/PA Forum for the UK & Ireland will be on the 30th of October 2025. Our workshop aims to: Enhance your influence and impact by mastering assertive communication, negotiation, and self-advocacy skills. Stay composed and solution-focused in high-pressure situations with practical tools for crisis management and clear decision-making. Embrace evolving technology by understanding how AI and automation can streamline your role and boost efficiency. Future-proof your career by building strategic value, resilience, and adaptability in an ever-changing professional landscape. Keynote Address with Q&A from the audience: What to expect from Sam's Keynote: With over 30 years supporting leaders at the highest levels, Sam Cohen brings a wealth of insight, experience, and stories (the kind she can share) to the stage. From 18 years serving within The Royal Household - including as Deputy Private Secretary and Press Secretary to Her late Majesty Queen Elizabeth II - to working with The Duke and Duchess of Sussex, running the Prime Minister’s Office at Downing Street, and serving as Chief of Staff to the global CEO of Rio Tinto, Sam’s career is a masterclass in discretion, diplomacy, and delivering at the top. In this exclusive keynote, Beyond the Role, Sam will explore how Executive Assistants don’t just support leaders - they shape leadership, drive strategy, and build legacy from behind the scenes. Join us for this rare opportunity to hear from someone who’s been at the epicentre of power - and bring your questions! The keynote will include a live Q&A, where you can ask Sam about her remarkable career, leadership insights, and how to truly excel in high-performance environments. (Don’t ask her what the Queen kept in her handbag - she’s not telling.) Sam Cohen Career Bio: Sam Cohen has spent the last 30 years working to support leaders in the public and private sectors. Sam spent 18 years serving The Royal Household, as Deputy Private Secretary to Her late Majesty Queen Elizabeth II and Press Secretary to The Queen. Sam also served as Private Secretary to The Duke and Duchess of Sussex. Following this time, Sam worked as Director of the Prime Minister’s Office at Downing Street under Boris Johnson and, most recently, was Chief of Staff to the global CEO at Rio Tinto. Source: ABC News - YouTube Channel. Facilitator The Confident Assistant - Speak Up, Go After What You Want & Create The Future You Deserve: Develop practical strategies to negotiate workload, boundaries, and career growth with confidence. Learn assertive communication techniques to handle challenging conversations effectively. Build self-advocacy skills to articulate your value and influence outcomes in the workplace. Monika Turner Career Bio: Monika Anna Turner is an ICF-certified Leadership and Executive coach with over seven years of experience helping professionals unlock their confidence, elevate their voice, and lead with authenticity. Before stepping into coaching, she built a successful career as a Personal Assistant, Executive Assistant, and ultimately Chief Of Staff —giving her a deep understanding of the unique challenges and strengths of support roles. Originally from Poland, Monika knows firsthand what it’s like to question your voice and your value—especially in a second language. Her journey from self-doubt to self-assurance informs everything she does today. Through her coaching, she empowers assistants and leaders alike to move beyond fear, speak up and create fulfilling careers they’re proud of. Panel Crisis Mode: What to do when everything goes wrong Master a step-by-step approach to prioritising and problem-solving under pressure. Strengthen emotional resilience and calm decision-making during unexpected disruptions. Learn how to communicate clearly and lead from behind in high-stress situations. Facilitator - PM: Justin Kabbani AI Is Not Here to Replace You. It's Here to Upgrade You. We'll explore Justin's proven 3P framework: Priming – How to set up AI like a strategic advisor by feeding it context, tone and mindset Prompting – How to craft clear, structured instructions to get consistently great results Producing – How to turn AI outputs into high-leverage work that makes you stand out Your session outcomes: Real examples from admin professionals already using AI to elevate their work Prompts you can copy, adapt, and test live Interactive exercises to build confidence fast A practical challenge to implement right after the session If you’ve been overwhelmed by AI, or underwhelmed by its impact, this session will change that. You'll leave with tools you can use today, and a mindset you’ll carry forward for the rest of your career. Justin Kabbani Career Bio: Justin Kabbani is one of Australia’s most in-demand AI trainers and keynote speakers, known for making AI feel simple, powerful, and immediately useful. He’s worked with brands like Uber, Treasury Wine Estates, and Udemy, helping their teams embed AI into daily workflows, strategic planning, and executive communication. Over the past two years, Justin has trained more than 2,000 professionals across Australia and beyond, consistently earning feedback like “mind-blowing,” and “game-changing”. His signature Prime, Prompt, Produce framework has transformed how business leaders, executive assistants, marketers, and teams think, work, and communicate with AI, without needing to be “tech people.” Justin believes AI isn’t here to replace people. It’s here to take the robotic work off our plate, so we can focus on what humans do best. LinkedIn: https://www.linkedin.com/in/justinkabbani/ Website: https://justinkabbani.com/ Speed Connections Networking Session Join us for Speed Connections, a lively 30-minute networking session designed to foster meaningful connections in a fun, fast-paced environment. Every 10 minutes, attendees will be placed into new breakout rooms with small groups, giving everyone the chance to meet a diverse range of peers. Each breakout session will feature engaging prompts to spark conversations and make networking enjoyable and memorable! Who will attend this event? Executive Assistant (EA) Personal Assistant (PA) Virtual Assistant (VA) Legal Secretary Legal Executive Assistant Administrative Assistant Office Manager Health Care Office Manager Chief of Staff Additional roles may be relevant depending on role responsibilities along with development opportunities. This workshop is open to females, male including trans women/males and non-binary professionals. Group Rate Discounts To discuss our group rates in more detail, please email support@elite-forums.com and provide the following: Group Number (How many would like to attend) Event Date (If numerous dates, please advise if we are splitting attendees across multiple dates) Attendee Contact details (Or request our Group Rate Document. Complete and return - we'll sort the rest.) Group discounts are on request - see below group rate discount brackets: 🧩 You just need one piece to come together - to unlock your Elite Potential. 🔑 Media outlets/organisations will not be permitted to attend this event.

Customer Service Diploma Course Overview This Customer Service Diploma course provides learners with the essential skills and knowledge to excel in a customer-facing role. Covering key aspects such as customer service strategies, effective communication, and problem-solving, this course prepares individuals for a range of situations they may encounter in the customer service industry. With a focus on both interpersonal and digital communication skills, learners will gain the tools to enhance customer satisfaction and contribute to business success. By the end of the course, participants will be equipped to handle customer inquiries, complaints, and communication across various platforms effectively. Course Description The Customer Service Diploma course delves into essential aspects of customer service, including communication strategies, complaint management, and stress resilience. Learners will explore various communication channels such as telephone, email, and graphic communication, developing the ability to adapt their approach depending on the situation. Additionally, the course focuses on establishing goals, managing energy distribution, and tailoring communication styles to improve personal effectiveness. By studying these topics, participants will gain valuable skills that will empower them to thrive in customer service roles and improve both individual and organisational performance. Customer Service Diploma Curriculum Module 01: Understanding Customer Service Module 02: Focusing on the Customer Module 03: Customer Service and the Telephone Module 04: Handling Complaints Module 05: Enduring Stress Module 06: Business Communication Module 07: Verbal and Non-verbal Communication Module 08: Written Communication Module 09: Electronic Communication Module 10: Communicating with Graphics Module 11: Effectively Working for Your Boss Module 12: Identifying Goals Module 13: Effective Energy Distribution Module 14: Working with Your Personal Style Module 15: Building Your Toolbox Module 16: Establishing Your Action Plan (See full curriculum) Who is this course for? Individuals seeking to enhance their customer service skills. Professionals aiming to improve their communication and problem-solving abilities. Beginners with an interest in customer service or client relations. Those looking to pursue a career in client-facing roles across various industries. Career Path Customer Service Representative Call Centre Agent Front Desk Officer Client Relations Executive Customer Support Manager Sales Support Specialist Business Communication Specialist

Course Overview The Functional Skills Maths Level 2 course is designed to help learners build essential numerical and problem-solving skills applicable in both everyday life and workplace contexts. This course is ideal for those looking to meet entry requirements for further education, apprenticeships, or employment roles that demand a recognised maths qualification. Covering key topics such as fractions, percentages, ratios, and data handling, the course equips learners with a solid understanding of mathematical principles and methods. By the end of the programme, learners will be able to interpret and solve a wide range of mathematical problems, apply logical reasoning, and confidently use numbers in various real-world scenarios. Whether you are resitting a qualification or aiming to enhance your confidence in maths, this course offers structured learning support to help you progress academically or professionally with a nationally recognised certification. Course Description This Functional Skills Maths Level 2 course offers a comprehensive approach to numeracy, focusing on the core mathematical principles necessary for academic progression and professional competence. The curriculum includes integers, BODMAS, fractions, ratios, and percentages, extending to concepts such as scientific notation, rational numbers, and estimation. Learners will engage with a variety of problem-solving strategies, learning how to analyse data and apply quantitative reasoning across different scenarios. The course is aligned with national standards and designed to support learners in developing accuracy, efficiency, and logical thought processes in mathematical calculations. Through this structured programme, learners will not only improve their theoretical understanding but also gain the confidence to use these skills in both personal and professional settings. Whether you are preparing for further studies or enhancing your employability, this course provides the academic grounding required to succeed in mathematics-based tasks and assessments. Course Modules: Module 01: Integers (Directed Numbers) Module 02: Factors and Multiples Module 03: Fractions Module 04: Simplification Rule: BODMAS Module 05: Decimal Numbers Module 06: Rational Numbers Module 07: Approximation Module 08: Estimation and Scientific Notation or Standard Form Module 09: Percentage Module 10: Ratio and Proportion Module 11: Unitary Method and its Applications Module 12: Profit, Loss, Discount and Tax (See full curriculum) Who is this course for? Individuals seeking to meet entry requirements for further education or apprenticeships. Professionals aiming to fulfil qualification needs for workplace roles. Beginners with an interest in improving their mathematical understanding. Learners preparing for GCSE equivalency or university access routes. Career Path Administrative and office-based roles requiring numeracy competence Health and social care positions requiring data handling Customer service and retail roles involving financial transactions Progression to teaching assistant training or higher education access courses Civil service and local government jobs with assessment criteria in mathematics

Unlock Your Filmmaking Potential with Taraq Qureshi** Discover the art of filmmaking with Taraq Qureshi, an acclaimed British producer, director, and actor. With over 20 years of experience in the film industry and a unique perspective as a disabled filmmaker, Taraq brings a wealth of knowledge and passion to his teaching. **About Taraq Qureshi:** - **Seasoned Filmmaker**: With over two decades of experience, Taraq has produced and directed numerous feature films and short films. His journey began in community theatre with a year-long course accredited by Middlesex University London in 1999. - **Industry Leader**: Founder and artistic director of the "Golden Nugget International Film Festival," which has been running for six years. In 2023, Taraq also founded the "Global Film Producers Alliance" (www.gfa.com), a platform dedicated to connecting and supporting film producers worldwide. - **Innovative Storyteller**: Taraq's notable projects include "Strictly Salsa - The Beginning," "The Chosen Ones," and "Do Not Enter." His work is marked by a deep passion for storytelling and a commitment to creating both commercially successful and niche market films. - **Mentor and Educator**: As an acting teacher, creative executive, and development coordinator, Taraq has inspired countless aspiring filmmakers to pursue their dreams and achieve success in the industry. **Why Learn from Taraq?** - **Expert Guidance**: Gain insights from a seasoned professional with a proven track record in the film industry. - **Unique Perspective**: Learn from Taraq's experiences as a disabled filmmaker, providing a fresh and inclusive approach to storytelling. - **Hands-On Learning**: Benefit from practical, real-world advice and techniques that you can apply to your own filmmaking projects. - **Community and Support**: Join a network of passionate filmmakers and industry professionals through Taraq's initiatives, including the "Golden Nugget International Film Festival" and the "Global Film Producers Alliance." **Enroll Now and Transform Your Filmmaking Journey!** Don't miss this opportunity to learn from one of the industry's most respected and innovative filmmakers. Enroll in Taraq Qureshi's online teaching course today and take the first step towards realizing your filmmaking dreams. A comprehensive 10-lesson course on film producing, designed to cover all the essentials within 90-minute sessions each day: --- ### **Day 1: Introduction to Film Producing** - **Welcome and Course Overview:** - Introduction to the role of a film producer. - Course objectives and expectations. - **Types of Producers:** - Understanding the different types of producers (Executive Producer, Line Producer, etc.). - Responsibilities and key tasks for each role. --- ### **Day 2: Development and Pre-Production** - **Project Development:** - Finding and developing a project. - Acquiring rights and working with screenwriters. - **Pre-Production Planning:** - Creating a production schedule and budget. - Assembling the production team. --- ### **Day 3: Financing and Budgeting** - **Film Financing:** - Understanding different sources of film financing. - Pitching to investors and securing funds. - **Budgeting Basics:** - Creating a detailed film budget. - Managing finances and controlling costs. --- ### **Day 4: Legal and Contracts** - **Legal Considerations:** - Overview of legal aspects in film production. - Understanding contracts and agreements. - **Rights and Clearances:** - Securing rights for music, footage, and locations. - Clearing copyright and intellectual property. --- ### **Day 5: Production Management** - **Managing the Shoot:** - Overseeing the production process. - Handling logistics, scheduling, and on-set challenges. - **Communication and Problem-Solving:** - Effective communication with the cast and crew. - Resolving conflicts and troubleshooting issues. --- ### **Day 6: Post-Production** - **Post-Production Workflow:** - Overview of post-production stages. - Working with editors, sound designers, and visual effects artists. - **Quality Control:** - Ensuring the final product meets the desired standards. - Conducting test screenings and making adjustments. --- ### **Day 7: Marketing and Distribution** - **Marketing Strategies:** - Creating a marketing plan for the film. - Utilizing social media and other promotional tools. - **Distribution Channels:** - Understanding traditional and digital distribution. - Strategies for film festivals, theaters, and online platforms. --- ### **Day 8: Film Festivals and Awards** - **Navigating Film Festivals:** - Selecting the right festivals for your film. - Submitting and promoting your film at festivals. - **Awards and Recognition:** - Understanding the importance of awards. - Strategies for winning awards and gaining recognition. --- ### **Day 9: Case Studies and Guest Speakers** - **Case Studies:** - Analyzing successful film productions. - Learning from real-world examples and experiences. - **Guest Speakers:** - Inviting industry professionals to share insights and advice. - Q&A sessions with experienced producers. --- ### **Day 10: Final Project and Presentation** - **Project Work:** - Finalizing a production plan for a hypothetical film. - Preparing for the presentation. - **Presentations:** - Presenting the production plan to the Tutor - Feedback and discussion. - **Course Wrap-Up:** - Reflecting on the course experience. - Final thoughts and future steps. --- This 10-lesson course aims to equip aspiring film producers with the essential knowledge and skills to successfully manage film productions from development to distribution.!