7080 Courses delivered Live Online

Duration 1 Days 6 CPD hours This course is intended for After taking this course, you should be able to: Describe cloud architecture, administration, and licensing Understand hardware and features of all product families Implement best practices for troubleshooting and when to contact support Overview After taking this course, you should be able to: Implement core configurations for a full stack solution in the Meraki Dashboard Deploy foundational Meraki product features to meet basic IT requirements Understand and leverage essential Meraki Dashboard tools for troubleshooting The Engineering Cisco Meraki Solutions Part 1 (ECMS1) v2.1 is an introductory course that equips you with the technical knowledge and skills to confidently operate Cisco Meraki solutions as a unified management system of an entire network from a centralized dashboard. Through a full day of instruction including live demos and guided lab practice, you will learn how to implement core configurations for a full stack solution in the Meraki Dashboard and leverage essential Meraki Dashboard tools to enforce device security policies, deploy software and apps, and perform remote, live troubleshooting on managed devices. This is the first of two courses that prepare you for the Cisco Meraki Solutions Specialist certification exam. Describing the Cloud and the Cisco Meraki Dashboard Single Pane of Glass Management Cisco Meraki Full Stack Capabilities Describing Cisco Meraki Products and Administration Cisco Meraki MX Security and SD-WAN Appliance Cisco Meraki MS Switches Describing Cisco Meraki Troubleshooting Cisco Meraki Dashboard Sync and Real-Time Tools Integration of Cisco Meraki Monitoring and Troubleshooting Tools in Existing Systems

Duration 3 Days 18 CPD hours This course is intended for This course is intended for both novice and experienced project managers, managers, schedulers, and other project stake holders who need to incorporate the discipline of project management with Microsoft Project 2019. Overview Understand the discipline of project management as it applies to using Microsoft Project 2019. Create a Work Breakdown Structure. Identify Task Types & Relationships. Define Resources within Project. Make Work Package Estimates. Create an Initial Schedule. Create a Resource Leveled Schedule. Create Projects from templates, Excel files. Create Global templates. Create formulas and graphical indicators. The steps to record a macro. Format Output and Print Reports. Integrate Multiple Projects. Set up a Project with a Calendar, Start date, and scheduling method. Understand Manually Schedule vs. Auto Schedule. Manage multiple projects. Be able to create a master project list with shared resources. This three-day instructor-led course is intended for individuals who are interested in expanding their knowledge base and technical skills about Microsoft Project. The course begins with the basic concepts and leads students through all the functions they?ll need to plan and manage a small to medium-size project, including how to level resources and capture both cost and schedule progress. 1 - Introduction to Microsoft Project Describe how Project relates to the discipline of Project management. Learn what the new features are in Project 2019. Navigate to the primary views available using the Ribbon. Choose Views that display task, resource, or assignment information. Select table within views to change the information that is available to see and edit. Relate the features of Project to the 5 steps for building a plan in Project. Learn new accessibility features in Project 2 - A Quick and Easy Overview of Managing with Project Create a new project and prepare it for data entry. Enter project tasks. Sequence the tasks. Define resources. Estimate Task duration and assign resources. Baseline the project. Track project progress. 3 - Setting Up a Project Use multiple methods to create a new project from an Excel file and a SharePoint Tasks list. Establish one or more calendars to constrain resource availability. Configure Project to calculate the schedule from the Start Date forward, or from the Finish Date backward. 4 - Manually Schedule vs. Auto Schedule Students practice switching tasks between Manually Schedule and Auto Schedule modes. By switching modes, students learn the impact made on the project schedule and the individual tasks. 5 - Creating a Work Breakdown Structure Build and use summary and subordinate tasks. Understand and use milestones. Develop WBS Outlines. Assign completion criteria. Evaluate the WBS. Understand and use WBS templates. 6 - Identifying Task Relationships Understand the different types of task relationships. Understand and use various methods to create relationships. Determine and display task sequence. Understand and use lag, lead, and delay. Understand the new feature of Task Paths. 7 - Defining Resources within Project Define resource types. Define individual resources that will be used on the project. Record the cost (s) of using each type of resource. Record the limit of availability for each type of resource by establishing a resource calendar and defining the maximum units of that resource. 8 - Making Work Package Estimates Enter estimates for duration and costs for each task. Distinguish between task types and describe when each is appropriate. Describe the relationship between work, units, and duration. Describe the way Effort Driven scheduling is affected by work, units, and duration. Assign tasks to resources using the Team Planner view. 9 - Creating an Initial Schedule Calculate float and identify a project?s critical path. Understand and identify task constraints. Create milestones. Use the Task Inspector to troubleshoot the initial schedule. 10 - Create a Resource Leveled Schedule Adjust a project schedule to account for limited people and other resources. View the overall cost and schedule of a project. Identify resources that have been overallocated for a project schedule. Use multiple ways to adjust tasks and assignments to remove over allocation for any resource. 11 - Managing the Project Learn how to set a baseline. Lean how to enter and track project performance data. Learn how to apply different tracking methods. Learn how to perform a variance analysis on a project. Learn how to Reschedule Work Learn how to inactivate tasks Learn how to synch projects to SharePoint 12 - Formatting Output and Printing Reports Print Views Formats Sorting Filtering Grouping Custom Fields Reporting Other File Formats 13 - Managing Multiple Projects Learn how to use common resources among multiple projects. Learn how to link tasks between multiple projects. Learn how to create a consolidated view of multiple projects. 14 - Advanced Topics Learn how to customize the Ribbon and the Quick Access Toolbar. Learn how to customize WBS numbering. Learn the concepts of Formulas and Graphical indicators. Learn the purpose of the Global template and Organizer. Learn how to record a Macro.

Duration 3 Days 18 CPD hours This course is intended for System integrators, Consultants, Solution architects Overview By the end of the course, you should be able to meet the following objectives: Create a vSphere design given a case study Identify and assess the business objectives of the vSphere environment Identify business requirements, constraints, assumptions, and risks, for all layers in the vSphere environment Apply a framework to a design Analyze design choices for vCenter, ESXi, storage, networking, vSphere clusters, and virtual machines Identify design decisions to ensure manageability, which include scalability, capacity planning and lifecycle management Identify design decisions to ensure that the vSphere environment is highly available Identify design decisions to ensure that the vSphere environment performs well Identify design decisions to ensure that the vSphere environment is secure Identify design decisions to ensure that the vSphere environment can recover from data loss or disaster This three-day course equips you with the knowledge, skills, and abilities to design a VMware vSphere 8 virtual infrastructure. You follow a proven approach to design a virtualization solution that ensures availability, manageability, performance, recoverability, and security. The approach presented follows VMware best practices. This course discusses the benefits and risks of available design alternatives and provides information to support making sound design decisions. Course Introduction Introductions and course logistics Course objectives Infrastructure Assessment Describe various design framework principles Follow a proven process to design a virtualization solution Define customer business objectives and requirements Use a systematic method to evaluate and document a conceptual model Create a logical design from a conceptual model Recognize key information contained in the physical design Designing for Manageability: Capacity Planning Make capacity planning design decisions that adhere to business requirements Design capacity planning strategies that meet the needs of the vSphere environment and follow VMware best practices Calculate compute and storage requirements for the VMs in the vSphere environment Designing for Manageability: Scalability Make scalability design decisions that adhere to business requirements Design scalability strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Manageability: Lifecycle Management Make lifecycle management design decisions that adhere to business requirements Design lifecycle management strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Availability Make availability design decisions that adhere to business requirements Design availability strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Performance Make performance design decisions that adhere to business requirements Design performance strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Security Make security design decisions that adhere to business requirements Design security strategies that meet the needs of the vSphere environment and follow VMware best practices Designing for Recoverability Make recoverability design decisions that adhere to business requirements Design recoverability strategies that meet the needs of the vSphere environment and follow VMware best practices Additional course details:Notes Delivery by TDSynex, Exit Certified and New Horizons an VMware Authorised Training Centre (VATC) Nexus Humans VMware vSphere: Design [V8] training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the VMware vSphere: Design [V8] course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for The target audience for the SRE Practitioner course are professionals including: Anyone focused on large-scale service scalability and reliability Anyone interested in modern IT leadership and organizational change approaches Business Managers Business Stakeholders Change Agents Consultants DevOps Practitioners IT Directors IT Managers IT Team Leaders Product Owners Scrum Masters Software Engineers Site Reliability Engineers System Integrators Tool Providers Overview After completing this course, students will have learned: Practical view of how to successfully implement a flourishing SRE culture in your organization. The underlying principles of SRE and an understanding of what it is not in terms of anti-patterns, and how you become aware of them to avoid them. The organizational impact of introducing SRE. Acing the art of SLIs and SLOs in a distributed ecosystem and extending the usage of Error Budgets beyond the normal to innovate and avoid risks. Building security and resilience by design in a distributed, zero-trust environment. How do you implement full stack observability, distributed tracing and bring about an Observability-driven development culture? Curating data using AI to move from reactive to proactive and predictive incident management. Also, how you use DataOps to build clean data lineage. Why is Platform Engineering so important in building consistency and predictability of SRE culture? Implementing practical Chaos Engineering. Major incident response responsibilities for a SRE based on incident command framework, and examples of anatomy of unmanaged incidents. Perspective of why SRE can be considered as the purest implementation of DevOps SRE Execution model Understanding the SRE role and understanding why reliability is everyone's problem. SRE success story learnings This course introduces a range of practices for advancing service reliability engineering through a mixture of automation, organizational ways of working and business alignment. Tailored for those focused on large-scale service scalability and reliability. SRE Anti-patterns Rebranding Ops or DevOps or Dev as SRE Users notice an issue before you do Measuring until my Edge False positives are worse than no alerts Configuration management trap for snowflakes The Dogpile: Mob incident response Point fixing Production Readiness Gatekeeper Fail-Safe really? SLO is a Proxy for Customer Happiness Define SLIs that meaningfully measure the reliability of a service from a user?s perspective Defining System boundaries in a distributed ecosystem for defining correct SLIs Use error budgets to help your team have better discussions and make better data-driven decisions Overall, Reliability is only as good as the weakest link on your service graph Error thresholds when 3rd party services are used Building Secure and Reliable Systems SRE and their role in Building Secure and Reliable systems Design for Changing Architecture Fault tolerant Design Design for Security Design for Resiliency Design for Scalability Design for Performance Design for Reliability Ensuring Data Security and Privacy Full-Stack Observability Modern Apps are Complex & Unpredictable Slow is the new down Pillars of Observability Implementing Synthetic and End user monitoring Observability driven development Distributed Tracing What happens to Monitoring? Instrumenting using Libraries an Agents Platform Engineering and AIOPs Taking a Platform Centric View solves Organizational scalability challenges such as fragmentation, inconsistency and unpredictability. How do you use AIOps to improve Resiliency How can DataOps help you in the journey A simple recipe to implement AIOps Indicative measurement of AIOps SRE & Incident Response Management SRE Key Responsibilities towards incident response DevOps & SRE and ITIL OODA and SRE Incident Response Closed Loop Remediation and the Advantages Swarming ? Food for Thought AI/ML for better incident management Chaos Engineering Navigating Complexity Chaos Engineering Defined Quick Facts about Chaos Engineering Chaos Monkey Origin Story Who is adopting Chaos Engineering Myths of Chaos Chaos Engineering Experiments GameDay Exercises Security Chaos Engineering Chaos Engineering Resources SRE is the Purest form of DevOps Key Principles of SRE SREs help increase Reliability across the product spectrum Metrics for Success Selection of Target areas SRE Execution Model Culture and Behavioral Skills are key SRE Case study Post-class assignments/exercises Non-abstract Large Scale Design (after Day 1) Engineering Instrumentation- Instrumenting Gremlin (after Day 2)

Duration 5 Days 30 CPD hours This course is intended for Senior Red Hat Enterprise Linux system administrators responsible for the management of multiple servers Overview - Verify a Red Hat Satellite 6.6 installation. - Regulate Red Hat Satellite with organizations, locations, users, and roles. - Manage software with Red Hat Satellite environments and content views. - Use Red Hat Satellite to configure hosts with Ansible playbooks and roles. - Provision hosts with integrated software and configuration management. - Implement Metal-as-a-Service (MaaS) with Satellite discovery and provisioning of unprovisioned hosts. Red Hat Satellite 6 Administration (RH403) is a lab-based course that explores the concepts and methods necessary for successful large-scale management of Red Hat© Enterprise Linux© systems. You will learn how to configure Red Hat Satellite 6 on a server and populate it with software packages. You will use Red Hat Satellite to manage the software development life cycle of a subscribed host and its configuration, and learn how to provision hosts integrated with software and Ansible© configuration management upon deployment. This course is based on Red Hat Enterprise Linux 8 and Red Hat Satellite 6.6. 1 - Plan and deploy Red Hat Satellite Plan and deploy Red Hat Satellite Plan a Red Hat Satellite deployment, then perform installation and initial configuration of Red Hat Satellite servers. 2 - Manage software life cycles Create and manage Red Hat software deployment life cycle environments. 3 - Register hosts Register and configure your Red Hat Enterprise Linux systems to use Red Hat Satellite, then organize those systems into groups for easier management. 4 - Deploy software to hosts Manage software deployment to registered hosts of your Red Hat Satellite infrastructure and practice managing environment paths, life cycle environments, and content views. 5 - Deploy custom software Create, manage, and deploy custom software products and repositories. 6 - Deploy Satellite capsule servers Perform installation and initial configuration of Red Hat Satellite capsule servers as components of a deployment plan. 7 - Run remote execution commands Configure the ability to run ad hoc and scheduled tasks on managed hosts using a variety of configuration management tools. 8 - Provision hosts Configure Satellite server for host deployment and perform host provisioning. 9 - Manage Red Hat Satellite using the API Integrate Red Hat Satellite functionality with custom scripts or external applications that access the API over HTTP. 10 - Plan a Red Hat Satellite deployment on a cloud platform Plan a Red Hat Satellite deployment, installation, and initial configuration on a cloud platform. 11 - Perform Red Hat Satellite server maintenance Manage Red Hat Satellite for security, recoverability, and growth. 12 - Comprehensive review Install and configure Red Hat Satellite Server, then provision content hosts. Additional course details: Nexus Humans Red Hat Satellite 6 Administration (RH403) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Red Hat Satellite 6 Administration (RH403) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for Analyst Developer End User Implementer Overview Schedule and Burst Reports Perform Translations Create Reports Integrated With Oracle BI EE Administer BI Publisher Server Describe BI Publisher Technology and Architecture Create reports from OBI EE data sources Create and Modify Data Models Create RTF Templates by Using Template Builder Explore and Use the Form Field Method for Creating RTF Templates Create Layouts by Using the Layout Editor This Oracle BI Publisher 12c training will help you build a foundation of understanding how to best leverage this solution. Through Classroom Training or Live Virtual Class Training, you'll learn the ins and outs of how to use this solution. BI Publisher Technology and Architecture Functional Components Layout Templates Multitier Architecture Enterprise Server Architecture and Performance and Scalability Document Generation Process and Output Formats Supported Data Sources Bursting Overview Internationalization and Language Support Getting Started with BI Publisher Logging In, the Home Page, and Global Header, and Setting Account Preferences Viewing Reports Managing Repository Objects Managing Favorites Using Create Report wizard to Create Reports Selecting Data: Data Model, Spreadsheet, and BI Subject Area Configuring Report Properties Using the Data Model Editor Exploring the Schemas Used in the Course Exploring the Data Model Editor UI and the Supported Data Sources Creating a Private Data Source Creating a Simple Data Model based on a SQL Query Data Set Using Query Builder to Build a Query Viewing Data and Saving Sample Data Sets Adding Parameters and LOVs to the Query Configuring Parameter Settings and Viewing Reports with Parameters Working with Layout Editor Opening the Layout Editor and Navigating the Layout Editor UI Creating a Layout by Using a Basic Template Inserting a Layout Grid Adding a Table, Formatting Columns, Defining Sorts and Groups, and Applying Conditional Formats Inserting and Editing Charts, and Converting Charts to a Pivot Tables Adding Repeating Sections, Text Items, and Images Working with Lists, Gauges and Pivot Tables Creating Boilerplates Using Template Builder to Create RTF Templates Using the BI Publisher Menu Bar Creating an RTF Template from a Sample, Changing Field Properties, and Previewing Table Data Adding a Chart to an RTF Template Designing an RTF Template for a BI Publisher Report Creating a BI Publisher Report by Using Template Builder in Online Mode Exploring the Basic and Form Field Methods Exploring Advanced RTF Template Techniques Including Conditional Formats, Watermarks, Page-Level Calculations, Running Totals, Grouping, and Sorting BI Publisher Server: Administration and Security Describing the Administration Page Creating the JDBC Connections Setting, Viewing, and Updating Data Sources Describing the Security Model for BI Publisher and Oracle Fusion Middleware Describing Groups, Users, Roles, and Permissions Describing Delivery Options Including Print, Fax, Email, WebDav, HTTP Server, FTP, and CUPS Describing and Configuring BI Publisher Scheduler Integrating with Oracle BI Presentation Services and Oracle Endeca Server Scheduling and Bursting Reports Scheduling and Describing a Report Job and Related Options Managing and Viewing a Report Job Viewing Report Job History Scheduling a Report with Trigger Describing Bursting Adding a Bursting Definition to a Data Model Scheduling a Bursting Job Integrating BI Publisher with Oracle BI Enterprise Edition Configuring Presentation Services Integration Navigating Oracle BI EE Creating a Report based on OBI EE Subject Area Creating a Data Model and Report based on a BI Server SQL Query Creating a Data Model and Report based on an Oracle BI Analysis Adding a BI Publisher Report to an Oracle BI EE Dashboard Creating Data Models and BI Publisher Reports Based on Other Data Sources Configuring Presentation Services Integration Describing the Web Services Data Source Describing the HTTP (XML/RSS Feed) Data Source Explaining Proxy Setting for Web Services and HTTP Data Sources Creating a BI Publisher Report based on an External Web Service Creating a BI Publisher Report based on an HTTP Data Set Creating a BI Publisher Report Based on XML File Creating a BI Publisher Report Based on CSV Data source Performing Translations Describing Translation Types Translating by Using the Localized Template Option Translating by Using the XLIFF Option Managing XLIFF Translations on BI Publisher Server Describing the Overall Translation Process Describing Catalog Translation Exporting and Importing the XLIFF for a Catalog Folder Additional course details: Nexus Humans Oracle BI Publisher 12c R1: Fundamentals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Oracle BI Publisher 12c R1: Fundamentals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for New users of BSM 9.0 -- 9.2,including:? IT Tools engineers? Database administrators? System administrators? Network administrators? Operations managers? Availability engineers Overview After completing this course, you should be able to:? Identify HP Business Service Management (BSM)deployment scenarios? Monitor application performance and availability fromthe end user perspective? Integrate HP SiteScope with the BSM environment? Monitor the real-time status of Key PerformanceIndicators (KPIs), view performance metrics, and workwith reports containing historical performance data? Configure and work with an IT model to build atopology of your system, populate the model withconfiguration items (CIs) and relationships, and use themodel to measure and manage critical businessprocesses? Create and analyze reports that present and organizespecific data your organization might need? Create and manage service level agreements (SLAs)representing your department contracts with serviceproviders, customers, and internal business units? Perform administrative tasks to enable user access,configure licenses, and enhance system performance? Work with the following applications: End UserManagement (EUM), Business Process Monitor (BPM),SiteScope/System Availability Manager (SAM), Run-Time Service Model (RTSM), BSM applications ? ServiceHealth (SH), MyBSM, Service Level Management (SLM). This entry-level, instructor-led classroom training offers technical personnel, who are new to HP Business Service Management (BSM) 9.0 ? 9.21, the opportunity to develop hands-on experience in applying the fundamental concepts, principles This entry-level, instructor-led classroom training offers technical personnel, who are new to HP Business Service Management (BSM) 9.0 ? 9.21, the opportunity to develop hands-on experience in applying the fundamental concepts, principles

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anybody interested in learning what is Azure Services, considering a job or career in Azure Services, or considering obtaining a Microsoft certification in Azure Services Overview Upon successful completion of this course, students will be aware of the key topics and concepts taught in the full two-day AZ-900T00 Microsoft Azure Fundamentals Course. This course is a robust introduction to key topics and concepts in the full two-day AZ-900T00: Microsoft Azure Fundamentals course.ÿ The 2-day AZ-900T00 course includes hands-on labs and is the core foundation class that many other Azure courses build off. Core Azure Concepts Introduction to Azure fundamentals Azure fundamental concepts Core Azure architectural components Overview of Core Azure Services Azure database and analytics services Azure compute services Azure Storage services Azure networking services Overview of Core Solutions and Management Tools on Azure Artificial Intelligence Monitoring service for visibility, insight, and outage mitigation Introduction to tools used to manage and configure your Azure environment Azure IoT service for your application Overview of General Security and Network Security Features Protect against security threats on Azure Secure network connectivity on Azure Overview of Identity, Governance, Privacy, and Compliance Features Examine privacy, compliance, and data protection standards on Azure Overview of Azure Cost Management and Service Level Agreements Manage your Azure costs Azure services, SLAs, and service lifecycle

Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course is as follows: • Cisco Unified Communications system channel partners and resellers who are responsible for sales, implementation or administration of a Cisco Unified Contact Center. • System and technical support engineers. • Day 1 and Day 2 support personnel. • Administrative and reporting personnel. Overview Upon completing this course, the learner will be able to meet these overall objectives: • Understand the Cisco Unified CCE solution, architecture, solution options, integrated features, and call flow options. • Understand basic principles and configuration requirements for ACD activity in Cisco Unified CM, Cisco Unified CVP, ICM, and how to access and use the Cisco Finesse Agent Desktop. • Understand requirements and configurations to implement IVR activity in Cisco Unified CVP. • Understand and use administrative features and functions of ICM and implement more complex routing to include Precision Routing, routing from Cisco Unified Communications Manager and routing in a ring-no-answer condition. • Understand basic concepts and terms to access, view, modify reports and use other reporting functions provided by Cisco Unified Intelligence Center. Helps prepare learners to administer the Cisco Unified CCE v11.5 solution. Cisco Unified Contact Center Enterprise Overview Lesson 1: Presenting Cisco Unified Contact Center Enterprise Lesson 2: Cisco Unified CCE Core Components Lesson 3: Cisco Unified CCE Options Lesson 4: Basic Call Flow Models Basic ACD Configurations Lesson 1: Configuring Cisco Unified Communications Manager Lesson 2: Configuring Cisco Unified CVP Lesson 3: Configuring Cisco Unified CCE Lesson 4: Using Cisco Finesse Lesson 5: Using Cisco Unified CCE Script Editor Configuring Cisco Unified CVP for IVR Functionality Lesson 1: Basic IVR Configurations Lesson 2: Basic IVR Scripting using CVP Micro-Applications Extended Functions Lesson 1: ICM User Accounts and Feature Control Sets Lesson 2: Using ICM Utilities Lesson 3: Understanding ICM Variables Lesson 4: Precision Routing Lesson 5: Routing Calls from Cisco Unified CM Lesson 6: Ring-No-Answer Routing Cisco Unified CCE Reporting Lesson 1: Introducing Cisco Unified Intelligence Center Lesson 2: Running and Modifying CUIC Reports Lesson 3: Creating CUIC Reports and Dashboards

Duration 5 Days 30 CPD hours This course is intended for System architects and system administrators Overview By the end of the course, you should be able to meet the following objectives: Plan a deployment for VMware Cloud Foundation Understand VMware Cloud Foundation and supporting architecture Configure VMware Cloud Foundation for VMware Cloud Connectivity Understand the VMware Cloud Foundation subscription licensing model Perform Day-Zero tasks Perform VMware Cloud Foundation platform onboarding Manage user credentials in VMware Cloud Foundation Configure NSX networking in VMware Cloud Foundation Deploy and manage Workload Domains Deploy vSphere with Tanzu on VMware Cloud Foundation Understand and implement storage solutions and related policies Perform maintenance tasks for the VMware Cloud Foundation platform Manage certificates for VMware Cloud Foundation and connected technologies Manage the lifecycle for VMware Cloud Foundation Engage with VMware Cloud Foundation Technical Support This five-day training course provides you with the knowledge, skills, and abilities to achieve competence with VMware Cloud Foundation 5.0. This course teaches you how deploy VMware Cloud Foundation, and perform the tasks required for the initial configuration and ongoing operation after deployment. Course Introduction Introductions and course logistics Course objectives VMware cloud foundation overview Describe the VMware Cloud Foundation solution Describe VMware Cloud Foundation architecture Identify VMware Cloud Foundation components Describe the VMware Cloud Foundation topology VMware Cloud Foundation+ and VMware Cloud Connectivity Describe the VMware Cloud Foundation+ architecture Identify the pre-requisites for VMware Cloud Foundation+ Describe VMware Cloud Foundation+ value added features Configure subscription-based licensing parameters Describe the vCenter Cloud Gateway functionality Identify the vCenter Cloud Gateway components Describe the vCenter Cloud Gateway architecture Connect the vCenter Cloud Gateway to VMware Cloud Describe the VMware Cloud platform Describe the VMware vSphere+ services used in VMware Cloud Foundation+ Demonstrate the capabilities of the VMware Cloud user interface for VMware Cloud Foundation+ Day Zero Tasks Identify the requirements for deploying VMware Cloud Foundation Describe the VMware Cloud Foundation bring-up process Identify the information required for the Planning and Preparation Workbook Complete the Deployment Parameter Workbook Describe how VMware Cloud Builder automates the deployment process Identify the configuration validation process performed by VMware Cloud Builder Describe the deployment of the management domain Post-Deployment Operations Complete the Onboarding Wizard Understand VMware Cloud Foundation integration with VMware Single Sign-On Configure user access to VMware Cloud Foundation Describe the importance of user roles in vSphere Configure identity sources for VMware Cloud Foundation Perform the SDDC Manager backup and restore process Identify steps in the NSX backup and restore process Manage passwords in VMware Cloud Foundation Explain the importance of using VMware Cloud Foundation to manage passwords for vSphere components Manage and secure a primary password list Describe the process for rotating passwords not managed by VMware Cloud Foundation VMware Cloud Foundation Networking with NSX Describe network virtualization with NSX Recognize NSX operational planes Identify NSX components Describe logical switching Describe NSX Data Center deployment in VMware Cloud Foundation Explain how logical routing works in NSX Identify NSX Edge functions Describe data plane preparation for NSX Edge nodes in a workload domain Recognize Tier-0 and Tier-1 gateway topologies Define application virtual networks Describe management domain rack options List NSX Edge cluster requirements for vSphere with Tanzu Discuss NSX Edge cluster placement considerations Managing Workload Domains Define workload domains List the types of workload domains Identify workload domain prerequisites Understand the scalability limits for workload domains Identify use cases for multiple clusters in a workload domain Create network pools Size network pools Commission hosts with SDDC Manager Create workload domains Scale workload domains Decommission hosts from a workload domain Remove workload domains Describe distinctive design decisions for VMware Cloud Foundation components vSphere with Tanzu in VMware Cloud Foundation Explain vSphere with Tanzu Define the role of the Spherelet Describe the supervisor cluster control plane Create vSphere with Tanzu namespaces Describe the role of NSX networking components in vSphere with Tanzu Discuss vSphere with Tanzu networking topology Describe control plane VM management networking requirements Plan appropriate IP address ranges for pod, ingress, and egress networking Describe prerequisites for vSphere with Tanzu cluster compatibility Deploy vSphere with Kubernetes Create a vSphere namespace Configure limits and permissions for a vSphere namespace VMware Cloud Foundation Storage Management Identify storage use cases in VMware Cloud Foundation Determine the most appropriate storage option for a workload domain Describe different vSphere-native storage design options Identify vSAN architecture and components Describe vSAN requirements for the management and workload domains Configure deduplication and compression Discuss how to scale vSAN clusters in VMware Cloud Foundation Configure storage policies for vSAN Explain storage policy failure tolerance rules Identify a virtual machine storage policy compliance status Explain how vSAN storage policies protect VMware Cloud Foundation components Availability and Business Continuity Explain the importance of external service availability Describe availability options native to VMware vSphere Identify stretched cluster use cases Identify stretched cluster components Recognize stretched cluster requirements in VMware Cloud Foundation Prepare and deploy a vSAN stretched cluster using APIs VMware Cloud Foundation Certificate Management Learn the basics of public key infrastructure (PKI) Describe the purpose of certificate signing requests (CSRs) Describe available options in SDDC Manager for certificate authorities View certificates for VMware Cloud Foundation components Install and replace certificates for VMware Cloud Foundation components Configure the integrated Certificate Authorities in SDDC Manager Configure a certificate template in Microsoft Certificate Authority server Configure the OpenSSL certificate authority in SDDC Manager Install certificates issued by Microsoft, OpenSSL, and third-party certificate authorities VMware Cloud Foundation Lifecycle Management Describe VMware Cloud Foundation Life Cycle Management List the products managed by VMware Cloud Foundation Lifecycle management Use online and offline bundle downloads using VMware Cloud Foundation Lifecycle management Understand the role of vSphere Lifecycle Management in VMware Cloud Foundation Understand vSphere Lifecycle Manager features Understand how and when to use cluster images Describe the importance of Hardware Support Managers Describe the upgrade prerequisites Outline the upgrade precheck process Describe the order of upgrade for VMware Cloud Foundation components VMware Cloud Foundation Troubleshooting Use the SoS command-line tool to create log bundles, perform health checks, and check password validity List VMware Cloud Foundation services Identify VMware Cloud Foundation log files Use token IDs to troubleshoot failed workflows