Duration 1 Days 6 CPD hours This course is intended for This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. This course teaches basic communication terms and organization basics. Students will learn how to communicate effectively, motivate employees, overcome communication barriers, develop leadership habits, understand how communication flows within an organization, develop networks, and identify the roles that individuals fulfill in an organization. Course activities also cover applying technology to organizational communication, discussing innovation and change, examining how environmental context affects communication, and discussion how power and politics affect an organization. Students will also learn how to manage change, stress, conflict, and empower individuals. The manual is designed for quick scanning in the classroom and filled with interactive exercises that help ensure student success. Prerequisites This course is intended for customer service professionals with any level of experience who want to expand their knowledge, improve their skill set, and increase the understanding of customer benefits. 1. Communication basics Effective communication Organizational management Organization types and characteristics Communication flow 2. Leadership and motivation Communication and leadership Communication and motivation 3. Relational context and organizations Relational context Relationships and organizations 4. Technology in the workplace Workplace technology Impact of technology Technology guidelines 5. Context, stress, and managerial tools Environmental context Stress and communication 6. Innovation and change Aspects of innovation Aspects of change 7. Power, politics, and diversity Power and communication Diversity and communication Empowerment and communication Additional course details: Nexus Humans Organizational Communication training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Organizational Communication course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
Duration 1 Days 6 CPD hours This course is intended for The typical students of this course will be business professionals who want to enhance their communication skills to interact more effectively with superiors, colleagues, team members, customers, and vendors, and ultimately improve their overall job performance. Overview Interact productively with others in the workplace on a day-to-day basis. Build positive relationships with diverse individuals. Consider organizational communication systems. Communicate with peers. Communicate with supervisors. Communicate with external people. Communicate during conflict and change. To be successful in the workplace, you must be able to effectively communicate and cooperate with coworkers and external people. Private classes on this topic are available. We can address your organization?s issues, time constraints, and save you money, too. Contact us to find out how. Prerequisites To ensure your success in this course, you should have some level of work experience in any of a variety of organizational settings. 1. Interacting with Others Topic A- Understand the Communication Process Topic B- Apply Core Communication Skills Topic C- Observe Nonverbal Communication 2. Building Positive Relationships Topic A- Create Connection Topic B- Adapt Appropriately to Different Communication Styles Topic C- Accommodate Diversity 3. Considering Organizational Communication Systems Topic A- Analyze Organizational Culture Topic B- Ensure Communication Flows Effectively 4. Communicating with Peers Topic A- Interact Effectively with Peers Topic B- Work Productively in a Group Topic C- Engage in Productive Meetings Topic D- Lead a Team 5. Communicating with Supervisors Topic A- Communicate with Different Supervisor Styles Topic B- Discuss Important Topics with Your Supervisor 6. Communicating with External People Topic A- Interact Effectively with Customers Topic B- Work Productively with Vendors 7. Communicating During Conflict and Change Topic A- Communicate Through Conflict Topic B- Communicate Through Change Additional course details: Nexus Humans Effective Interpersonal Communication for Business Professionals training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Effective Interpersonal Communication for Business Professionals course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.
This online course trains you as a Youth Mental Health First Aider (MHFAider®), giving you: An in-depth understanding of young people’s mental health and factors that affect wellbeing Practical skills to spot the triggers and signs of mental health issues Confidence to reassure and support a young person in distress Enhanced interpersonal skills such as non-judgemental listening Knowledge to help a young person recover their health by guiding them to further support – whether that’s through self-help sites, their place of learning, the NHS, or a mix – engaging with parents, carers and external agencies where appropriate Ability to support a young person with a long term mental health issue or disability to thrive Tools to look after your own mental wellbeing Format This is an online course delivered through the MHFA England Online Learning Hub Learning takes place through four live training sessions spread across one to two weeks, with self-learning activities in between. See course structure section below for more detail Each session is built around a Youth Mental Health First Aid action plan We limit numbers to 16 people per course so that the instructor can keep people safe and supported while they learn Course StructureSession 1: Introduction Individual learning (1 hour 15 minutes): Introduction to the Online Youth Mental Health First Aid course and the Online Learning Hub Activity 1: Why Youth Mental Health First Aid? Activity 2: What is ALGEE? Activity 3: What is mental health? Activity 4: Mental health and stigma Activity 5: Mental health quiz: Impact of mental health Activity 6: Risk and protective factors for mental health Activity 7: The Stress Container Live session (2 hours 35 minutes): Introduction to the course Outline of live session 1, the value of Youth Mental Health First Aid Introduce ALGEE Recap what mental health is Recap the Mental Health Continuum Stigma Recap why Youth Mental Health First Aid is important Recap risk and protective factors The Stress Container The Frame of Reference Session 2: Depression, Anxiety & Self-Care Individual learning (1 hour 15 minutes): Activity 8: Your Stress Container Activity 9: Your Frame of Reference Activity 10: What is depression? Activity 11: What is anxiety? Live session (2 hours 10 minutes): Introduction to live session 2 Recap of homework after live session 1 Recap depression Signs and symptoms of depression in a young person Recap anxiety Signs and symptoms of anxiety in a young person ALGEE for depression and anxiety in a young person ALGEE for depression and anxiety, action 1 ALGEE for depression and anxiety, action 2-5 Self-care and close Session 3: Suicide & PsychosisIndividual learning (1 hour 20 minutes) Activity 12: Adolescent brain development Activity 13: About suicide Activity 14: Suicide risk factors Activity 15: What is psychosis? Activity 16: Lived experience of psychosis Activity 17: ALGEE for psychosis Live session (2 hours 5 minutes) Introduction to live session 3 Recap suicide Explore the impact of suicidal feelings ALGEE for suicidal crisis Practice non-judgemental listening skills Recap psychosis Recap warning signs and symptoms of psychosis Recap ALGEE for psychosis Session 4: Self-harm, Recovery & Action PlanningIndividual learning (1 hour 35 minutes) Activity 18: What is self-harm? Activity 19: What are eating disorders? Activity 20: Resilience Workbook activity 7: My action plan for using Youth Mental Health First Aid (completed after live session) Live session (2 hours 25 minutes) Introduction to live session 4 Recap self-harm, the self-harm continuum Warning signs of self-harm in young people ALGEE for self-harm Recap eating disorders ALGEE for eating disorders Applying MHFA to family and carers; the Recovery Tree Evaluation forms and close
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Endometriosis masterclass. Two day practical theory and hands on course on all aspects of endometriosis management. Expert faculty and live surgical cases.
You need to have a good working knowledge of the 17th Edition as only the updates to the regulations will be covered. Save time and money by covering the topics you need for the new regulations, without having to go over all that you already know. It includes Amendment 2 to BS7671:2018+A2:2022.
Who is this Level 3 NVQ aimed at? The electrical NVQ is designed for those with five or fewer years of experience in the electrical industry, and who have completed their City & Guilds 2365 Level two and three diplomas. Prior to joining, candidates will be assessed on their readiness for the Level 3 NVQ. What does this Electrical NVQ cover? This Level 3 Diploma covers Domestic, Commercial, and Industrial sectors – it will include a range of units of New Installations such as: Health and Safety Overseeing and organising work environment Applying environmental legislation Inspection and Testing Fault finding Professional discussions with assessors AM2 (this is a separate course and has an additional cost.) This is not a training course; it is an assessment of competence. Unlike other courses, this will not be based in a classroom or workshop – instead, candidates will complete this qualification on work placement. Candidates will complete electrical installations on-site, and they will then be assessed by a qualified assessor, building their portfolio. Only a small amount of this will involve going to a training centre. Before entering a workplace, your assessor will go over and help you understand: How to build a portfolio What range of evidence is required to meet the qualification criteria What assessors are looking for in order for candidates to demonstrate full professional competence Assessors will use a range of methods to evaluate candidate’s electrical installations such as; witness testimony, photographic evidence, direct observation, and reflective accounts. How long does the NVQ take to complete? The length differs for each candidate as it depends on how quickly they take to cover the types of work required to complete all units. If you have been working in the industry, previous jobs can be used as evidence to hurry the process up. What qualifications will I gain? Once candidates have completed their portfolio and other assessments, they will gain a formal City & Guilds Level 3 NVQ certificate. When candidates have completed their NVQ, they must move on to the AM2 end point assessment, which must be completed at an AM2 approved centre, such as our Sheffield centre.
Electrical safety in organisations is often the responsibility of non-electrically qualified staff, such as facilities managers, risk managers or health & safety officers who have not had systematic training in how to prevent electrical hazards in the workplace. This situation results in a number of deaths in the workplace being caused by electrical incidents. This course provides a comprehensive overview of the fundamentals of electrical safety and a systematic set of principles for assessing and managing electrical safety in any business and across all sectors of industry and the public sector: the subject is universally applicable, across industries and countries. The course is applicable to the buildings, facilities, equipment and environments associated with a wide range of organisations, irrespective of size, which includes the industrial, commercial and the public sectors. The course provides practical guidance to enable individuals and their organisations to have a level of knowledge and understanding to manage the risks associated with an electrical system. It will focus on providing a specific procedure for managing electrical safety. The course follows the structure of the IET’s Code of Practice for Electrical Safety Management. The aim of the Code of Practice for Electrical Safety Management is to provide good practice guidance to enable individuals and their organisations to have a level of knowledge and understanding to manage the risks associated with an electrical system. There are many technical publications that provide guidance on certain aspects of electrical safety but not in a way that provides a process for managing electrical safety.
The UK has set an ambitious 2050 Net Zero Carbon target. A fundamental part of the Net Zero Carbon strategy is to change from gas heating systems to cleaner electrified heat. This course aims to equip those involved in forming energy strategies, planning developments, new building projects, refurbishment projects on how electrified heat can be correctly applied. Whilst a major focus of the course is on heat pumps the course also considers other options for electrified heating and what the components are for all these heating system options. The course also details building fabric considerations, electrical system requirements and addresses the issue of using electrified heat to generate hot water for domestic purposes.