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Customer service just isn’t enough. Customer experience is where the secret to success lies. Build a loyal and fruitful customer base by learning how to design frictionless processes and build empathetic and solution-focused services with our bespoke courses, which include: Customer service vs customer experience The changing nature of customers and how to stay ahead Customer needs vs customer expectations How our behaviour affects those around us and how to use the power of influence Communicating with customers positively and effectively Moments that matter Building trust and integrity What to do when things go wrong
Description: Learn how to be compelling and proficient in your regular work, with an intensive comprehension of how the Microsoft power point can support you regardless of the level of expertise you are at. We have a Microsoft course for you! Microsoft PowerPoint Basic is followed by this Microsoft PowerPoint Intermediate Course. This Microsoft PowerPoint Intermediate course is intended to take your computer skills from basics to all the way to next level, one step at a time, so enrol now. In this course you will learn the necessary skills, knowledge and information of Microsoft PowerPoint. Who is this course for? Professionals who use PowerPoint on a daily basis to build content heavy, professional presentations on pitching business. This course would be ideal for individuals who wish to develop their skills of using Microsoft PowerPoint application. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hardcopy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Microsoft PowerPoint Intermediate Level will be very beneficial and helpful, especially to the following professionals: Admin Assistant PA Secretary Administrator Office Manager. Microsoft PowerPoint Intermediate Level Module One - Getting Started 00:30:00 Module Two - Working with the PowerPoint Environment 01:00:00 Module Three - Working with Sections and Presentation Organization 01:00:00 Module Four - Formatting Presentations 01:00:00 Module Five - Formatting Shapes and Text Boxes 01:00:00 Module Six - Creating a Photo Album 01:00:00 Module Seven - Working with Graphical Elements 01:00:00 Module Eight - Working with Audio and Video Content 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Collaborating on Presentations 01:00:00 Module Eleven - Working with Presentation Info and Other Formats 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities Activities-Microsoft PowerPoint Intermediate Level 00:00:00 Mock Exam Mock Exam- Microsoft PowerPoint Intermediate Level 00:20:00 Final Exam Final Exam- Microsoft PowerPoint Intermediate Level 00:20:00 Order Your Certificate and Transcript Order Your Certificates and Transcripts 00:00:00
Automotive Electrical Diagnosis Course For Beginners Overview Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this automotive electrical diagnosis course for beginners course will set you up with a solid foundation to become a confident electrical students/automotive electrical diagnosis and develop more advanced skills. This comprehensive automotive electrical diagnosis course for beginners course is the perfect way to kickstart your career in the field of automotive electrical diagnosis. This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive automotive electrical diagnosis course for beginners course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of automotive electrical diagnosis. Entry Requirement There are no academic entry requirements for this automotive electrical diagnosis course for beginners course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This automotive electrical diagnosis course for beginners course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum The Basics - Electrical Circuit Fundamaentals Horn Schematic - Description and Operation Welcome and Introduction Voltage Current Resistance What Every Circuit Needs What Every Circuit Needs - Applied to a Schematic Power Load and Ground - Can it Be this Easy Power Load and Ground - Explained Using a Schematic Diagnostic Basics and Circuit Types Diagnosing an Inoperative Circuit Four Types of Faults Series and Parallel Circuit Differences Series Circuit Voltmeter Worksheet Series Circuit - Voltage Reading Explained Parallel Circuit Voltmeter Worksheet Parallel Circuit - Voltage Readings Explained Series Schematic Variations Diagnostic Faults Using Schematics Schematic Wiring Differences Brake and Park Lamp Schematic Brake and Park Lamp - Fault 1 Brake and Park Lamp - Fault 2 Horn Schematic - Additional Schematic Details Horn Schematic - My Horn sounds like a Sick Cow Horn Schematic - Horn Inoperative Horn on All the Time Thank You and Next Steps Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via instalments at checkout. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Electrical Circuits Online Training Course Overview Whether you are self-taught and you want to fill in the gaps for better efficiency and productivity, this electrical circuits online training course will set you up with a solid foundation to become a confident electrical students/Ohm's law and develop more advanced skills. This comprehensive electrical circuits online training course is the perfect way to kickstart your career in the field of Ohm's law . This course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. As one of the leading course providers and most renowned e-learning specialists online, we're dedicated to giving you the best educational experience possible. This course is crafted by industry expert, to enable you to learn quickly and efficiently, and at your own pace and convenience. Who should take this course? This comprehensive electrical circuits online training course is suitable for anyone looking to improve their job prospects or aspiring to accelerate their career in this sector and want to gain in-depth knowledge of Ohm's law. Entry Requirement There are no academic entry requirements for this electrical circuits online training course, and it is open to students of all academic backgrounds. As long as you are aged seventeen or over and have a basic grasp of English, numeracy and ICT, you will be eligible to enrol. Career path This electrical circuits online training course opens a brand new door for you to enter the relevant job market and also provides you with the chance to accumulate in-depth knowledge at the side of needed skills to become flourishing in no time. You will also be able to add your new skills to your CV, enhance your career and become more competitive in your chosen industry. Course Curriculum Ohm's Law Made Easy for Series Circuits - Introduction to Ohm's Law Basic Electrical Key Words to Know Ohm's Law Formulas 88 What Does Ohm's Law Mean Ohm's Law Math Practice Ohm's Law Math Practice Review Ohm's Law for Each Part of the Circuit Series Circuit Rules Series Circuit Rules Series Rule 1 - Current Remains Constant Series Rule 2 - The Total Resistance is the Sum of All Resistance in the Circuit Series Rule 3 - Sum of Voltage Drops Equals Source Voltage Series Rule 4 - Voltages Differ if the Resistors are Different Values Series Circuit Math Simplified Series Circuit Example 1 Understanding Voltage Current and Resistance Better Series Circuit Example 2 The Power Formula Series Example 2 with Power Series Circuit Math Example 3 Series Circuit Math Example 4 Series Circuit Math Example 5 Series Circuit Math Example 6 Series Circuit Math Example 7 Live Demos Live Demo - Two - 50 Ohm Resistors in Series Live Demo - 10 and 50 Ohm Resistors in Series Live Demo - Bulbs in Series Electrical Prefixes and Thank You Electrical Prefixes Recognised Accreditation CPD Certification Service This course is accredited by continuing professional development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Certificate of Achievement from Lead Academy After successfully passing the MCQ exam you will be eligible to order your certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy. Certificate can be obtained in PDF version at a cost of £12, and there is an additional fee to obtain a printed copy certificate which is £35. FAQs Is CPD a recognised qualification in the UK? CPD is globally recognised by employers, professional organisations and academic intuitions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD-certified certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Are QLS courses recognised? Although QLS courses are not subject to Ofqual regulation, they must adhere to an extremely high level that is set and regulated independently across the globe. A course that has been approved by the Quality Licence Scheme simply indicates that it has been examined and evaluated in terms of quality and fulfils the predetermined quality standards. When will I receive my certificate? For CPD accredited PDF certificate it will take 24 hours, however for the hardcopy CPD certificate takes 5-7 business days and for the Quality License Scheme certificate it will take 7-9 business days. Can I pay by invoice? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. Can I pay via instalment? Yes, you can pay via Invoice or Purchase Order, please contact us at info@lead-academy.org for invoice payment. How to take online classes from home? Our platform provides easy and comfortable access for all learners; all you need is a stable internet connection and a device such as a laptop, desktop PC, tablet, or mobile phone. The learning site is accessible 24/7, allowing you to take the course at your own pace while relaxing in the privacy of your home or workplace. Does age matter in online learning? No, there is no age limit for online learning. Online learning is accessible to people of all ages and requires no age-specific criteria to pursue a course of interest. As opposed to degrees pursued at university, online courses are designed to break the barriers of age limitation that aim to limit the learner's ability to learn new things, diversify their skills, and expand their horizons. When I will get the login details for my course? After successfully purchasing the course, you will receive an email within 24 hours with the login details of your course. Kindly check your inbox, junk or spam folder, or you can contact our client success team via info@lead-academy.org
Overview This comprehensive course on Autocad Electrical Design will deepen your understanding on this topic. After successful completion of this course you can acquire the required skills in this sector. This Autocad Electrical Design comes with accredited certification which will enhance your CV and make you worthy in the job market. So enrol in this course today to fast track your career ladder. How will I get my certificate? You may have to take a quiz or a written test online during or after the course. After successfully completing the course, you will be eligible for the certificate. Who is this course for? There is no experience or previous qualifications required for enrolment on this Autocad Electrical Design. It is available to all students, of all academic backgrounds. Requirements Our Autocad Electrical Design is fully compatible with PC's, Mac's, Laptop, Tablet and Smartphone devices. This course has been designed to be fully compatible on tablets and smartphones so you can access your course on wifi, 3G or 4G. There is no time limit for completing this course, it can be studied in your own time at your own pace. Career path Having these various qualifications will increase the value in your CV and open you up to multiple sectors such as Business & Management, Admin, Accountancy & Finance, Secretarial & PA, Teaching & Mentoring etc. Course Curriculum 6 sections • 57 lectures • 10:23:00 total length •Module 1- Introduction to Electrical Design Drawing: 00:05:00 •Module 2- Introduction to Autocad: 00:02:00 •Module 3- Free Activation for Students: 00:05:00 •Module 4- Starting Autocad and Changing Background: 00:03:00 •Module 5- Drawing a Line in Autocad: 00:04:00 •Module 6- Drawing a Rectangle in Autocad: 00:04:00 •Module 7- Drawing a Circle in Autocad: 00:01:00 •Module 8- Drawing a Polygon in Autocad: 00:03:00 •Module 9- Drawing an Arc in Autocad: 00:01:00 •Module 10- Drawing a PolyLine in Autocad: 00:03:00 •Module 11- Multiple Lines Using The Offset feature: 00:03:00 •Module 12- Adding Text to Autocad: 00:04:00 •Module 13- Extending Lines in Autocad: 00:02:00 •Module 14- Selection in Autocad: 00:05:00 •Module 15- F-shortcuts in Autocad: 00:02:00 •Module 16- Dimensions in Autocad: 00:04:00 •Module 17- Multi Spiral Line and MLD in Autocad: 00:02:00 •Module 18- Block and Explode: 00:02:00 •Module 19- Move and Scale Commands in Autocad: 00:02:00 •Module 20- Rotate, Mirror and Fillet Commands in Autocad: 00:03:00 •Module 21-Area Calculation and Adding Layer in Autocad: 00:04:00 •Module 22- Saving Your File and Autosave Feature: 00:08:00 •Module 23- Drawing Fluorescent Symbol Using Autocad: 00:07:00 •Module 24- Autocad Classic Mode and Workspace: 00:03:00 •Module 1- Introduction to Dialux: 00:02:00 •Module 2- Types of Electrical Drawings: 00:03:00 •Module 3- Different Lighting Situations: 00:05:00 •Module 4- Understanding Different Types of Lighting Schemes: 00:03:00 •Module 5- Properties of Good Lighting Scheme: 00:01:00 •Module 6- Important Definitions for Lighting: 00:09:00 •Module 7- Utilisation and Maintenance Factor: 00:04:00 •Module 8- Important Notes When Designing: 00:06:00 •Module 9-Steps of Project Design: 00:04:00 •Module 10- Manual Calculation of Lighting: 00:07:00 •Module 11- Understanding Catalogs and Photometric Data: 00:05:00 •Module 12-Dialux Interior Design Task Part 1: 00:33:00 •Module 13-Dialux Interior Design Task Part 2: 00:22:00 •Module 14-Dialux Interior Design Task Part 3: 00:26:00 •Module 15-Wiring of Luminaries and Switches Using Autocad: 00:39:00 •Module 16-Types of Sockets: 00:02:00 •Module 17- Adding and Wiring of Sockets: 00:40:00 •Module 18-Panel Schedule for Lighting and Power Circuits: 00:31:00 •Module 19-Circuit Breakers and Cable Selection: 00:36:00 •Module 20-Single Line Diagram for Industrial Area and Riser of The Residential Building: 00:23:00 •Module 1- Voltage Drop in Low Voltage Distribution System and Manual Calculations: 00:21:00 •Module 2-Short Circuit in Low Voltage Distribution System and Manual Calculations: 00:32:00 •Module 3-Voltage Drop and Short Circuit Calculations Using ETAP Easily: 00:36:00 •Module 1- Effect of Current on Human Body: 00:09:00 •Module 2-Types of Electric Hazards: 00:08:00 •Module 3-Classification of Earthing Systems: 00:24:00 •Module 4-Components of Earthing System: 00:09:00 •Module 5- Design and Resistance of Earthing Electrode: 00:12:00 •Module 6- Design and Resistance of Earthing Conductor: 00:13:00 •Module 7- Measurement of Earth Resistance by Megger and Three Point Method: 00:03:00 •Module 8- Design Earthing or Ground Grid Using ETAP: 00:21:00 •Module 1- Sizing of Electrical Generator for Power Engineering: 00:52:00 •Resources - Autocad Electrical Design: 00:00:00
ð Unlock the Power of Lead Generation Excellence! ð Are you ready to skyrocket your business to new heights? Introducing our groundbreaking online course: 'Lead Generation Excellence' - your ultimate guide to mastering the art of generating high-quality leads and fueling your success! In today's competitive landscape, the key to business growth lies in effective lead generation strategies. Whether you're a seasoned entrepreneur, a budding startup, or a marketing enthusiast, this comprehensive course is designed to equip you with the indispensable skills and knowledge needed to thrive in any industry. ð What You'll Gain from 'Lead Generation Excellence': Proven Strategies: Discover cutting-edge techniques and proven methodologies to attract, nurture, and convert leads effectively. Targeted Marketing: Learn to identify and target your ideal audience with precision, maximizing your efforts for optimal results. Conversion Optimization: Master the art of turning leads into loyal customers through compelling content and persuasive techniques. Automation and Tools: Explore the latest automation tools and technologies to streamline your lead generation process for efficiency and scalability. Measurable Results: Understand how to track, analyze, and optimize your lead generation campaigns for continuous improvement. Case Studies and Practical Insights: Gain valuable insights from real-world case studies and practical exercises, enabling you to implement strategies that yield tangible results. Expert Guidance: Benefit from the wisdom of industry experts and seasoned professionals who will guide you through each step of the journey. ð Take Your Business to the Next Level: Join thousands of successful entrepreneurs, marketers, and business owners who have transformed their enterprises with our Lead Generation Excellence course. Whether you're aiming to boost sales, expand your client base, or enhance brand visibility, this course is your roadmap to achieving unparalleled success. Enroll now and gain immediate access to a treasure trove of knowledge that will revolutionize your approach to lead generation. Don't miss this opportunity to supercharge your business and propel yourself ahead of the competition! Enroll Today and Ignite Your Success with 'Lead Generation Excellence'! ð Course Curriculum INTRODUCTION Introduction 00:00 PROSPECTING TACTICS & STRATEGIES Overcoming Call Reluctance 00:00 The Prospecting System 00:00 Play The Prospecting Game 00:00 The Dream 100 00:00 Sphere Of Influence Selling 00:00 Intention 00:00
Birmingham Settlement are running a programme of training sessions between April and July 2024. All sessions are half-a-day and are an excellent opportunity to learn about important topics, starting with Adult Safeguarding on the 18th April. If you are interested in any of the courses or would like more information, contact our Trainer David Coombes via email david.coombes@bsettlement.org.uk or by phone 07399 560 766. Training Sessions: Adult Safeguarding April 18th 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: What is Adult Safeguarding? What is abuse? Categories of abuse. Those most at risk of abuse. Identifying the signs of abuse. Taking safeguarding action. The issue of client consent. Mental Health Awareness April 23rd 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: Defining mental health and mental illness. Signs and symptoms of the most common mental health conditions. Identifying and responding to a mental health crisis. Maintaining positive mental wellbeing. How best to support mental health recovery. Trauma Informed Practice May 14th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: What is trauma? Symptoms of trauma. Impact of trauma on children. Understanding the impact of Adverse Childhood experiences. Key principles of trauma informed practice. Managing work stress and undertaking self-care. Professional Boundaries May 23rd 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: What are professional boundaries and why are they important? Professional vs Personal boundaries and how they differ. How trauma impacts personal power and the ability to establish boundaries. Signs of boundary violations. How boundaries support wellbeing. Conflict Resolution June 6th 9.15am – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: Defining conflict and exploring the risks vs the benefits of conflict. Looking at anger and aggression. Understanding how the brain responds to threat and danger. Exploring the practical communication strategies effective in the prevention and de-escalation of conflict. Learning to respond rather than react. Equality, Diversity & Inclusion June 11th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: The Equality Act and protected characteristics. Different forms of discrimination. How ‘membership’ of specific groups might bring advantage or disadvantage. Understanding the ‘multi layered’ nature of discrimination. Understanding how diversity and inclusion can positively impact and change what we do. Dementia Awareness July 9th 9.30am – 12.45pm (Nature & Wellbeing Centre, Ladywood) Training will include: What is dementia? The different types of dementia. The signs and symptoms of dementia. Risk reduction strategies. Benefits of early diagnosis. Barriers to diagnosis, treatment, and support. How we can help. Disability Awareness July 18th 9.15 – 12.30pm (Sports & Community Centre, Kingstanding) Training will include: Defining disability, disability as a social construct, non-visible disabilities. Barriers facing those with disabilities and the positive actions and reasonable adjustments we all can make to create more inclusive and less discriminatory environments.
This course will help you pass the Microsoft 365 Identity and Services (Exam MS-100) certification and demonstrate a detailed understanding of evaluating, planning, migrating, deploying, and managing Microsoft 365 services.