27469 PLA courses delivered Online

Duration 2 Days 12 CPD hours This course is intended for The course is targeted at professionals who have never worked with Microsoft 365 before, or who have yet to move beyond its basic functions. The target audience typically includes individuals, professionals, and organizations who are looking to improve their productivity, collaboration, and communication using the suite of applications and services provided by Microsoft 365. This could include office workers, project managers, IT professionals, and small to large-scale businesses who want to maximize the benefits of cloud-based solutions for their daily operations.  Overview Upon successfully completing this course, students will have confidence in using the Microsoft 365 applications. Students will increase their work productivity and decrease time on completing tasks. In this course, students will learn how to use different tools of Microsoft 365 for better online collaboration, including OneDrive, SharePoint, Teams, Excel, Outlook, Word, and PowerPoint. First Steps in Office 365 The Difference Between Office 365 and Microsoft 365 Pros and cons of Microsoft 365 First Steps on mobile devices OneDrive Introduction - What is Microsoft OneDrive? How To Access Microsoft OneDrive? Upload Files Share Files Sync Files Recycle Bin Using OneDrive How To Access Onedrive On Phone? Teams - Simplify Collaboration within Companies Discover new ways to collaborate and communicate An introduction to your central place in Office 365 How to launch and install Teams The Interface of Microsoft Teams Use the Teams window to structure your organization Use Channels to structure the Teams window Use Tabs to access tools and information Communicate with others via Chat Keep track of activities Meetings, video conferencing and screen sharing Share files effectively Manage teams and permissions for organizational structuring Use Teams effectively on mobile devices Final remarks SharePoint Sites Introduction First Steps Document Library - First Steps Document Library - Set and Manage Alerts Document Library - Understanding Versioning Sync Libraries Share a Site Picture Library Lists Calendar Tasks Discussion Board Outlook First Steps in Mail Improved Search Function Work with Folders Settings Working with the Mail App Calendar People Tasks Excel Online Introduction Open and Edit an Excel Online Workbook Limitations of Excel Online Create a New Workbook with Excel Online Edit a Workbook Simultaneously with another Person Working with the Excel AppUse Excel effectively on mobile devices PowerPoint Online Introduction Open a PowerPoint Online Presentation Edit a Presentation Online Limitations of PowerPoint Online Create a Presentation with PowerPoint Online Working with the PowerPoint App Use Power Point effectively on mobile devices Word Online Introduction Open and Edit a Word Document Online Limitations of Word Online Create a New Document Edit a Document Simultaneously Working with the Word App

Duration 1 Days 6 CPD hours This course is intended for This course is intended for anyone engaged with teams or looking to live a more fulfilling life. Overview Upon successful completion of this course, participants will gain a new perspective on themselves and their emotions, and increase their value to society. In this course, participants will learn how beneficial becoming more self-aware can be and see how a highly self-aware person becomes more equipped to deal with daily life and its challenges. Getting Started Workshop Objectives Action Plan What is the Self? The Physical Self The Emotional Self The Mental Self The Spiritual Self Practical Illustration Awareness of the Physical Self Scanning Progressive Relaxation Physical Stressors Exercise Practical Illustration Time Management Organization Goal Management Priorities Procrastination Practical Illustration The Emotional Self Validity of Emotions Utility of Emotions Emotional Arousal Emotional Valence Practical Illustration Mood Management Emotional Intelligence Categories of Emotion Increasing Arousal Decreasing Arousal Practical Illustration The Mental Self Thinking Style Learning Style Personality Stinking Thinking Practical Illustration Interpersonal Awareness Addressing Different Thinking Styles Addressing Different Learning Styles Active Listening and Body Language Transactional Analysis Practical Illustration The Spiritual Self Mindfulness Meditation Cultivating Positivity Gratitude Practical Illustration Limitations of Self Awareness Navel Gazing Excessive Self Discipline Developing Humility Developing Empathy Practical Illustration Independence versus Interdependence What is Interdependence? Systems Theory More Than the Sum of All Parts Team Building Practical Illustration Wrapping Up Words from the Wise Additional course details: Nexus Humans Improving Self Awareness training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Improving Self Awareness course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for the non-technical end user of computers, mobile devices, networks, and the Internet, to enable you to use technology more securely to minimize digital risks. This course is also designed for you to prepare for the Certified CyberSAFE credential. You can obtain your Certified CyberSAFE certificate by completing the Certified CyberSAFE credential process on the CHOICE platform following the course presentation. Overview In this course, you will identify many of the common risks involved in using conventional end-user technology, as well as ways to use it safely, to protect yourself from those risks. You will: Identify the need for security Secure devices like desktops, laptops, smartphones, and more Use the Internet securely Regardless of your computer experience, this class will help you become more aware of technology ðrelated risks and what you can do to protect yourself and your organization from them. This course will help you to: ? Understand security compliance needs and requirements ? Recognize and avoid phishing and other social engineering ? Recognize and avoid viruses, ransomware, and other malware ? Help ensure data security on computers, mobile devices, networks, the Internet, and in the cloud. In this course, you will use discussions, case studies, and the experiences of your instructor and fellow students to explore the hazards and pitfalls of technology and learn how to use that technology safely and securely. Course includes access to the CyberSAFE assessment. Upon successful completion of the assessment, learners will receive the CyberSAFE credential and digital badge. Identifying the Need for Security Identify Security Compliance Requirements Recognize Social Engineering and Avoid Phishing and other Attacks Securing Devices Maintain Physical Security of Devices Use Passwords for Security Protect Your Data Identify and Mitigate Viruses, Ransomware, and other Malware Use Wireless Devices Securely Using the Internet Securely Browse the Web Safely Use Email Securely Use Social Networking Securely Use Cloud Services Securely Additional course details: Nexus Humans CertNexus CyberSAFE Extended Edition 2019 (CBS-310) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the CertNexus CyberSAFE Extended Edition 2019 (CBS-310) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 4.5 Days 27 CPD hours This course is intended for This is an intermediate course for experienced data professionals such as z/OS system programmers, who are responsible for the installation and maintenance of z/OS UNIX. Overview Execute the tasks required to prepare a z/OS installation for implementing z/OS UNIXExecute the tasks to install the z/OS UNIX software featuresUse the information provided in this class to perform the basic customization necessary to fully implement the z/OS UNIX kernel, the file system, the shell and utilities, and z/OS UNIX applicationsPut in place the RACF security required for z/OS UNIX resources and applicationsMake appropriate definitions for the activation of TCP/IP sockets by z/OS UNIXIdentify and use the processes and data required for monitoring and tuning the z/OS UNIX environment This course is designed to provide you with the skills required to install and customize z/OS UNIX (full name z/OS UNIX System Services), and to manage and monitor the z/OS UNIX environment. Day 1 Welcome Unit 1: z/OS UNIX implementation overview Unit 2: z/OS UNIX services initial installation Exercise 1: Move from default to full mode function Exercise 2: IPL in full function mode and enable a nonvolatile root HFS Unit 3: File system customization Day 2 Exercise 3: Customizing the file system Unit 4: Security customization Exercise 4: Defining and managing UNIX users, OMVS security Day 3 Unit 5: Shell customization Exercise 5: UNIX System Services and shell customization Unit 6: Customizing applications, daemons, and servers Exercise 6: UNIX processes Exercise 7: Access control list and enhanced ASCII support Day 4 Unit 7: File system management and system maintenance Exercise 8: Managing HFS and zFS data sets Unit 8: Managing z/OS UNIX operations Unit 9: Exploiting TCP/IP with z/OS UNIX Exercise 9: Managing z/OS UNIX Additional course details: Nexus Humans OP25 IBM z/OS UNIX System Services Implementation training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the OP25 IBM z/OS UNIX System Services Implementation course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 3 Days 18 CPD hours This course is intended for This course is intended for network engineers, support personnel, reseller support, and others responsible for implementing Juniper Networks ScreenOS firewall products. Overview After successfully completing this course, you should be able to:Explain the Juniper Networks security architecture.Configure administrative access and options.Back up and restore configuration and ScreenOS files.Configure a ScreenOS device in transparent, route, Network Address Translation (NAT), and IP version 6 (IPv6) modes.Discuss the applications of multiple virtual routers.Configure the Juniper Networks firewall to permit and deny traffic based on user defined policies.Configure advanced policy options.Identify and configure network designs for various types of network address translation.Configure policy-based and route-based VPN tunnels. This course is the first in the ScreenOS curriculum. It is a course that focuses on configuration of the ScreenOS firewall/virtual private network (VPN) products in a variety of situations, including basic administrative access, routing, firewall policies and policy options, address translation, and VPN implementations. The course combines both lecture and labs, with significant time allocated for hands-on experience. Students completing this course should be confident in their ability to configure Juniper Networks firewall/VPN products in a wide range of installations. Chapter 1: Course IntroductionChapter 2: ScreenOS Concepts, Terminology, and PlatformsChapter 3: Initial Connectivity Lab 1: Initial Configuration Chapter 4: Device Management Lab 2: Device Administration Chapter 5: Layer 3 Operations Lab 3: Layer 3 Operations Chapter 6: Basic Policy Configuration Lab 4: Basic Policy Configuration Chapter 7: Policy Options Lab 5: Policy Options Chapter 8: Address Translation Lab 6: Address Translation Chapter 9: VPN ConceptsChapter 10: Policy-Based VPNs Lab 7: Policy-Based VPNs Chapter 11: Route-Based VPNs Lab 8: Route-Based VPNs Chapter 12: IPv6 Lab 9: IPv6 Appendix A: Additional FeaturesAppendix B: Transparent Mode Lab 10: Transparent Mode (Optional) Additional course details: Nexus Humans Configuring Juniper Networks Firewall/IPSec VPN Products training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Configuring Juniper Networks Firewall/IPSec VPN Products course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 1 Days 6 CPD hours This course is intended for Security Engineers Network Engineers Support staff Overview This course is intended to provide an understanding of Palo Alto Networks Next-Generation firewall technologies enable the student to perform a basic installation of Palo Alto Networks Next-Generation firewalls. Upon completion of this course, students will be able to: Explain the features and advantages of the Palo Alto Networks next-generation firewall architecture Understand the capabilities of App-ID, Content-ID, and User-ID Perform the basic configuration of the firewall including: Interfaces and virtual routers NAT Policies Security zones Objects Security policies Content security profiles View logs and basic reports This course was formerly named Palo Alto Networks Foundations of Next Generation Firewalls (EDU-150). ** Our foundation classes are just introductory trainings, NOT a full technical training. Your network has expanded beyond your organization\'s boundaries. Cloud locations and remote users (often using personal devices) have \'distributed\' the surface you need to both enable and protect.At the same time, the motivations of attackers and their sophistication have continued to evolve.Palo Alto Networks' next-generation firewalls are all based on a consistent Single-Pass Architecture, enabling security capability that is unique in the industry. This architecture is implemented in a portfolio of both physical and virtual appliances, designed to cover a range of performance and use case requirements.Features and management are consistent across the portfolio. Integration with GlobalProtect? mobile security service extends policy-based security to mobile devices (whether on-premises or remote). Integration with our threat intelligence services keeps information up to date for the firewall (e.g., URL categories, threat signatures). WildFire? cloud-based malware analysis environment integration supports a rapid \'feedback loop\' that enables the firewall to stop advanced threats throughout the attack lifecycle. Course Outline Module 0: Introduction Module 1: Platforms & Architecture Module 2: Getting Started Module 3: Basic Administration Module 4: Connectivity Module 5: Security Module 6: Logging & Reporting Additional course details: Nexus Humans Palo Alto Networks : Strata Foundations training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Palo Alto Networks : Strata Foundations course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 2 Days 12 CPD hours This course is intended for The primary audience for this course is as follows: System engineers Technical support personnel Channel partners and resellers Overview Upon completion of this course, the learner should be able to meet the following objectives: Installing a Cisco Meeting Server in a single combined deployment Installing a Cisco Meeting Server in a single split deployment Troubleshooting tools Integrating Cisco Meeting Server with Cisco TelePresence Video Communication Server (VCS), Cisco Unified Communications Manager and Microsoft Skype for Business In this course, you will learn how to install, troubleshoot, and maintain a single server and single server split deployment of Cisco Meeting Servers This course is designed to establish a minimum level of knowledge and competency among Cisco Meeting Server resale and installation partners. The recently purchased Acano collaboration hardware and software includes video and audio-bridging technology that allows customers to connect video systems from multiple vendors across both cloud and hybrid environments. Cisco has incorporated Acano collaboration technologies into the new Meeting Server tool. Module 1: Cisco Meeting Server Single Server Solution Cisco Meeting Server Solution Reviewing Authentication and Encryption Single Server Solution Preparing for Cisco Meeting Server Installation Installing Cisco Meeting Servers Configuring the Web Admin Configuring the Call Bridge Configuring the Web Bridge Module 2: Troubleshooting Tools Seven call detail record (CDR) record types and the information contained in each Capture server configuration files (.json), crash log files, media and application .dmp files. Cisco Meeting App crash files, and Cisco Meeting App diagnostic logs Employ the built-in commands to identify Cisco Meeting Server solution issues including PKI, DNS Lookup, Ping, and Service Status Common issues for end users using the Cisco Meeting Server solution Module 3: Firewall Traversal and Unified Communications Application Integration Deploying a TURN Server Deploying Firewall and NAT Traversal Integrating with UC Platforms Additional course details: Nexus Humans Cisco Meeting Server Intermediate (COLLAB250) training program is a workshop that presents an invigorating mix of sessions, lessons, and masterclasses meticulously crafted to propel your learning expedition forward. This immersive bootcamp-style experience boasts interactive lectures, hands-on labs, and collaborative hackathons, all strategically designed to fortify fundamental concepts. Guided by seasoned coaches, each session offers priceless insights and practical skills crucial for honing your expertise. Whether you're stepping into the realm of professional skills or a seasoned professional, this comprehensive course ensures you're equipped with the knowledge and prowess necessary for success. While we feel this is the best course for the Cisco Meeting Server Intermediate (COLLAB250) course and one of our Top 10 we encourage you to read the course outline to make sure it is the right content for you. Additionally, private sessions, closed classes or dedicated events are available both live online and at our training centres in Dublin and London, as well as at your offices anywhere in the UK, Ireland or across EMEA.

Duration 5 Days 30 CPD hours This course is intended for The course provides an intensive hands-on experience for key system administration tasks with the goal of making the system administrator job-ready. Overview Administer the Oracle Solaris 11 Host on an Existing Network Administer Oracle Solaris Zones Control Access to Systems and Files Install Oracle Solaris 11 Operating System Administer User Accounts Administer System Processes and Schedule System Tasks Manage Data by Using ZFS Manage Boot and Shutdown of a System Administer Services by Using SMF Administer Software Packages by Using IPS and Manage Boot Environments Describe the use of IPS in packaging the Oracle Solaris OS Manage boot environments Updating the OS by using IPS The Oracle Solaris 11 System Administration training covers the full range of introductory system administration tasks on Oracle Solaris 11.3 OS. The topics covered range from installing the operating system on a single system, to monitoring and basic troubleshooting. The Oracle Solaris 11 System Administration course is designed to provide new system administrators, as well as enterprise system administrators who are new to the Oracle Solaris 11 Operating System, with the skills they need to perform their job tasks successfully and efficiently. Installing Oracle Solaris 11 Operating System Introduction to Oracle Solaris 11 OS Planning for Oracle Solaris 11 OS installation Installing Oracle Solaris 11 OS by Using the Live Media Installer Installing Oracle Solaris 11 OS Using the Text Installer Verifying the OS Installation Managing Boot and Shutdown of Systems Analyze the boot design and boot process Boot a SPARC-based system Boot an x86-based system Shut down a system Administering Services by Using SMF Describing SMF and its components Administering SMF Services Administering Software Packages by Using IPS and Managing Boot Environments Describing IPS, its components, and interfaces Configuring an IPS Client to Access the Local IPS Repository Managing Package Publishers Managing Software Packages Managing Signed Packages and Package Properties Describe the use of IPS in packaging the Oracle Solaris OS Manage boot environments Updating the OS by using IPS Managing Data by Using ZFS Introducing ZFS Administering ZFS Storage Pools Administering ZFS File Systems Administering ZFS Properties Administering ZFS Snapshots and Clones Administering the Network Reviewing Networking Fundamentals Administering Datalink Configuration Administering a Network Interface Administering Profile-Based Network Configuration Configuring a Virtual Network Verifying the Network Operations Managing Resources on the Virtual Network Administering Oracle Solaris Zones Introducing Oracle Solaris Zones Configuring an Oracle Solaris Zone Determining an Oracle Solaris Zone Configuration Controlling Access to Systems and Files Controlling Access to Systems Controlling Access to Files Securing Access to Remote Host Administering User Accounts Getting Started with the User Administration Setting Up User Accounts Maintaining User Accounts Configuring User Disk Quotas Managing System Processes and System Tasks Managing System Processes Scheduling System Administration Tasks

Duration 3 Days 18 CPD hours This course is intended for Any Managed Service Provider who is designing VMware SD-WAN solutions or managing SD-WAN networks for their customers. Overview By the end of this course, you should be able to meet the following objectives: Explain VMware SD-WAN architecture Outline VMware SD-WAN key components Discuss various Managed Service Provider (MSP) use cases and deployment options Deploy VMware SD-WAN Gateway, and VMware SD-WAN Edge Manage VMware SD-WAN Cloud VPN Design VMware SD-WAN for performance and scalability Configure the Partner Gateway handoff Customers demand a scalable, secure, and manageable VMware SD-WAN? by VeloCloud©. To deliver a successful solution you must understand VMware SD-WAN architecture, know how the features can solve customer use cases, and be able to design a VMware SD-WAN that can be easily deployed, managed, and expanded. Course Introduction Introductions and course logistics Course objectives Architecture and Core Features Evaluate the current state of the enterprise WAN and limitations for growth Describe the key components and features of the VMware SD-WAN architecture Explain VMware SD-WAN component placement and interactions between components List VMware SD-WAN core value differentiators Describe VMware SD-WAN core features Evaluate the effect of VMware SD-WAN differentiators on a SD-WAN site deployment VMware SD-WAN MSP use Cases, Deployment Models, and License Models Compare VMware SD-WAN use cases List VMware SD-WAN deployment models Describe each VMware SD-WAN license model Zero Touch Provisioning Provision VMware SD-WAN Edges Describe the workflow of a VMware SD-WAN Edge activation. Provision a VMware SD-WAN Virtual Edge on VMware ESXi VMware SD-WAN Cloud VPN Configure the VMware SD-WAN Cloud VPN Consider the availability settings when deploying a Cloud VPN Describe the packet flow in a Cloud VPN Routing and Branch Design Control SD-WAN overlay and underlay route advertisement Overlay flow control Describe best practices when designing VMware SD-WAN with BGP Evaluate branch design options VMware SD-WAN Security Explain VMware SD-WAN security architecture Describe VMware SD-WAN Edge security capabilities High Availability Designs Distinguish between Standard and Enhanced High Availability (HA) and Virtual Router Redundancy Protocol (VRRP) Designing for Performance and Scale List the SD-WAN factors that influence scalability and performance Describe VMware SD-WAN Edge Clustering Standing up a Partner Gateway Describe VMware SD-WAN Gateway functionality and roles Provision a VMware SD-WAN Gateway from VMware SD-WAN Orchestrator Demonstrate the procedure to install a VMware SD-WAN Gateway on ESXi Describe how BGP works together with a Partner Gateway hand-off MSP Operations and Version Management Identify the appropriate documentation Demonstrate account management Describe the VMware SD-WAN upgrade sequence Demonstrate a VMware SD-WAN Edge and VMware SD-WAN Gateway upgrade

Duration 2 Days 12 CPD hours This course is intended for Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems. Overview At the completion of this course, you should be able to: Identify the different types of tools and techniques available Apply change management successfully Review what to look for when applying business case thinking to Root Cause Analysis Develop a process to systematically approach problems Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems. Section 1: RCA Foundation Concepts and Objectives Section Learning Objectives Discuss Definitions ? IT Perspective Discuss What is a problem and why do they exist? What is Root Cause? RCA Benefits and Approaches Event and Casual Analysis Event and Causal Analysis: Exercise 1c Worksheet RCA Tools for each approach Section Summary and Conclusions Section 2: Enhance use of RCA tools Why use a Particular Method Tool: Change Analysis Change Analysis Examples Tool: How to Resolve Conflict Tool: 5 Why?s Example Learning Management Problem Tool: Cause and Effect Tool: Fault Tree Analysis Why do we use Fault Tree Analysis? How does it work? Fault Tree Diagram Symbols Example #1 of FTA: Car Hits Object Tool: Failure Modes and Effects Analysis (FMEA) Example: Failure Modes and Effects Analysis Tool: Design / Application Review Section 3: Problem Resolution and Prevention Section Objectives The Secret of Solving Problems: -A Note about Statistical Control -A Note about Fire Fighting Technique: Business Process Mapping Example: IGOE Technique: Lean Six Sigma and DMAIC Lean Six Sigma Benefits Importance of Understanding the Business Process The Business Process Mandate Technique: Process Modeling Graphical Notation Standard (BPMN): -What is Business Process Modeling Notation (BPMN)? -Benefits of BPMN -Basic Components of BPMN Technique: Business Process Maturity Model Five Levels of Maturity Section 4: Capability Improvement for RCA Steps in Disciplined Problem Solving RCA as a RCA Process Key RCA Role Considerations Sustainable RCA Improvement Organizational Units Process Area Goals, Practices Specific and General Practices Specific Practice Examples Software Maturity Survey SWOT Analysis Worksheet Recognize the importance of the Change Management component in your RCA implementation Using the ADKAR Model to Communicate Change Review ADKAR© Model ? -Awareness of the need for change -Desire to participate and support the change -Knowledge on how to change -Ability to implement required skills and behaviors -Reinforcement to sustain the change The ADKAR Model: Reinforcement Section 5: Course Summary and Conclusions Plan the Proposal and Business Case Example: 1 Page Business Case Resource Guide Questions