7537 Personal Development courses in Mayfield delivered Online

Course Overview Learn to excel during one-to-one evaluations and make the perfect first impression with this comprehensive Interview Skill Training. Employers can have their perception of an applicant affected if they show signs of nervousness, offer inappropriate responses, and display a lack of knowledge. You can learn how to avoid all of those traits and become an individual that a recruiter will see as the right person for the best job. This Interview training concentrates on the techniques and methods that will show you in a positive light during any employment consultation. Each section provides a wealth of tips and tricks to ease your nerves and land that dream job! From mental preparation to thinking on your feet, a complete learning curve is provided. No matter whether you need a refresher to find a new career path or are just entering the employment market, you'll find exactly what you need here. This best selling Interview Skill Training has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Interview Skill Training is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Interview Skill Training is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Interview Skill Training is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Interview Skill Training, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Interview Skill Training will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Interview Skill Training to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

The comprehensive Level 3-Speed Reading Course has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the Level 3-Speed Reading Course today, and learn from the very best the industry has to offer! This best selling Level 3-Speed Reading Course has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Level 3-Speed Reading Course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Level 3-Speed Reading Course is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Level 3-Speed Reading Course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Level 3-Speed Reading Course, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Level 3-Speed Reading Course will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Level 3-Speed Reading Course to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Course Overview The Selling E-books: Easy Way to Earn Online course is a complete masterclass in how to make an income selling electronic books. It will take you through the publishing process step-by-step, for a wide range of platforms, including Amazon and eBay - or even your own website.  Whether you are a writer looking to publish a book in electronic format, or wish to open an Ebook business of your own, this course covers best practices and techniques for getting started. It will teach you everything from where to find Ebooks to sell, to setting up your seller account, and tips for maximising orders. Start earning a passive income selling books online and build a profitable business by learning from the experts This best selling Selling E-books: Easy Way to Earn Online has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Selling E-books: Easy Way to Earn Online is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Selling E-books: Easy Way to Earn Online is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Selling E-books: Easy Way to Earn Online is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Selling E-books: Easy Way to Earn Online, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Selling E-books: Easy Way to Earn Online will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Selling E-books: Easy Way to Earn Online to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

Interview Skills has been designed by industry experts to provide learners with everything they need to enhance their skills and knowledge in their chosen area of study. Enrol on the course today, and learn from the very best the industry has to offer! This best selling Interview Skills has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth course is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Interview Skills is CPD-accredited, so you can be confident you're completing a quality training course which will boost your CV and enhance your career potential. This course is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Interview Skills, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Interview Skills will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Interview Skills to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.

Course Overview Every recruiter should have an understanding of how to perform a Boolean search. Boolean search operators have the ability to create complex search strings that enable recruiters to source a range of highly-qualified candidates. The Boolean Search for Recruiters & Search Professionals course is designed to provide learners with an in-depth understanding of how to use Boolean to source better job candidates. Through step-by-step guidance, you will explore in detail how Boolean sourcing works, and how to use it to enhance the recruitment process. This walk-through course will teach you everything you need to know to perform efficient searches - from how to connect search words to narrow or broaden results, to customising strings found on the internet. Stand out as a recruitment professional by mastering Boolean in just one week, and start performing better searches today. This best selling Boolean Search for Recruiters & Search Professionals has been developed by industry professionals and has already been completed by hundreds of satisfied students. This in-depth Boolean Search for Recruiters & Search Professionals is suitable for anyone who wants to build their professional skill set and improve their expert knowledge. The Boolean Search for Recruiters & Search Professionals is CPD-accredited, so you can be confident you're completing a quality training course will boost your CV and enhance your career potential. The Boolean Search for Recruiters & Search Professionals is made up of several information-packed modules which break down each topic into bite-sized chunks to ensure you understand and retain everything you learn. After successfully completing the Boolean Search for Recruiters & Search Professionals, you will be awarded a certificate of completion as proof of your new skills. If you are looking to pursue a new career and want to build your professional skills to excel in your chosen field, the certificate of completion from the Boolean Search for Recruiters & Search Professionals will help you stand out from the crowd. You can also validate your certification on our website. We know that you are busy and that time is precious, so we have designed the Boolean Search for Recruiters & Search Professionals to be completed at your own pace, whether that's part-time or full-time. Get full course access upon registration and access the course materials from anywhere in the world, at any time, from any internet-enabled device.  Our experienced tutors are here to support you through the entire learning process and answer any queries you may have via email.

With our course 'EMDR Therapy for Everyone' on a transforming journey towards mental wellness. In a mere two minutes of Introduction, the course unfurls the captivating world of Eye Movement Desensitization and Reprocessing (EMDR). Discover the essence and necessity of EMDR in just four minutes, laying the groundwork for an exploration that transcends therapeutic boundaries. As you delve into Section 02, witness the application of EMDR across various domains in a concise seven-minute revelation, highlighting its versatility. The journey continues with Section 03, unraveling the five initial phases and the subsequent four phases of EMDR in a captivating narrative that demystifies its distinctive process. Explore the nuanced differences between EMDR and CBT in a succinct seven minutes, paving the way for a deeper understanding. Dive into Section 04, where the application of EMDR is brought to life through a compelling Case Study in just eight minutes. Traverse through Section 05, where EMDR confronts psychological defenses, avoidance issues, and targets idealization defenses, unraveling its potential in treating addictive disorders in just ten minutes. The course doesn't stop there; it delves into the intricate process of memory processing with EMDR, managing anger, transitioning from stress, and aiding children through this therapeutic modality. Immerse yourself in a course that not only teaches but unfolds the artistry of EMDR, a tool for everyone seeking a holistic approach to mental well-being. Learning Outcomes Comprehend the principles and importance of Eye Movement Desensitization and Reprocessing (EMDR). Apply EMDR across various areas, showcasing its versatility. Navigate the distinctive process of EMDR, understanding its initial and subsequent phases. Differentiate between EMDR and Cognitive Behavioral Therapy (CBT). Apply EMDR to address psychological defenses, avoidance issues, idealization defenses, and addictive disorders. Why choose this EMDR Therapy for Everyone course? Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success. Who is this EMDR Therapy for Everyone course for? Mental health professionals and therapists exploring advanced therapeutic modalities. Individuals seeking a comprehensive understanding of EMDR for personal development. Psychologists and counselors interested in expanding their therapeutic toolkit. Students of psychology and related fields eager to delve into innovative therapeutic approaches. Anyone passionate about mental wellness and interested in the transformative potential of EMDR. Career path EMDR Therapist: £35,000 - £60,000 Clinical Psychologist: £40,000 - £70,000 Psychotherapist: £35,000 - £55,000 Counseling Psychologist: £35,000 - £60,000 Mental Health Consultant: £35,000 - £60,000 Addiction Counselor: £30,000 - £50,000 Prerequisites This EMDR Therapy for Everyone does not require you to have any prior qualifications or experience. You can just enrol and start learning. This EMDR Therapy for Everyone was made by professionals and it is compatible with all PC's, Mac's, tablets and smartphones. You will be able to access the course from anywhere at any time as long as you have a good enough internet connection. Certification After studying the course materials, there will be a written assignment test which you can take at the end of the course. After successfully passing the test you will be able to claim the pdf certificate for £4.99 Original Hard Copy certificates need to be ordered at an additional cost of £8. Course Curriculum Section 01: Introduction 00:02:00 What is EMDR 00:04:00 Importance & Need of EMDR 00:04:00 Section 02: Application to various areas 00:07:00 Section 03: Process of EMDR 00:05:00 Initial Phases of EMDR (1-4) 00:11:00 Rest 4 phases of EMDR (5-8) 00:08:00 Difference between EMDR and CBT 00:07:00 Section 04: Case Study 00:08:00 Section 05: EMDR for psychological defenses 00:05:00 EMDR for psychological defenses Part 2 00:08:00 EMDR for Avoidance issues 00:11:00 EMDR and targeting idealization defenses 00:11:00 EMDR to treat addictive disorders 00:10:00 Section 06: How memories are processed with EMDR 00:10:00 Anger management with EMDR 00:10:00 Transitioning from stress 00:11:00 Managing family dissociations 00:12:00 Information Processing Model 00:10:00 Helping children through EMDR 00:11:00 Case study 00:12:00 Why should we use EMDR 00:11:00

  In an era where mental and physical health are increasingly prioritised, 'Biohacking Your Physical and Mental Health' emerges as a pivotal resource. This course teaches you about biohacking, which is a fancy way of saying how you can use cool tricks to make your body and mind work better. Because life today is super busy and technology is everywhere, it's important to find new and smart ways to stay healthy. In this course, you'll learn about how super important sleep is, how the light around us affects our bodies, and how moving in a mindful way and eating the right foods can really change your life. You'll discover how to live longer and think better. You'll get to know about cool things like cryotherapy (which is like super cold therapy), why clean air matters, and how everything in life is connected like a big, beautiful song. You'll get lots of easy-to-follow advice that's based on science, and it will help you become stronger and full of life. The course isn't just a bunch of lessons; it's like a map that shows you how to be healthy in today's world. At the end of the course, you'll have a plan that fits just right for you, to help you feel and live better. You'll know how to get more energy, think sharper, and feel awesome. This course is like the first step to changing your life for the better.   Learning Outcomes Understand the profound impact of sleep on overall well-being. Explore the effects of blue and red light on health. Apply mindfulness techniques to improve mental health. Integrate movement into daily routines for better physical health. Identify the benefits of dietary choices on bodily functions. Discover cryotherapy's role in wellness and recovery. Assess the significance of air quality on respiratory health. Formulate a comprehensive biohacking strategy for personal health. Evaluate the course concepts for enhancing life quality.   Who is this course for? Individuals seeking to enhance their overall health and well-being. Fitness enthusiasts looking to incorporate new recovery methods. Professionals desiring increased productivity through better health. Anyone interested in the intersection of technology and wellness. Lifelong learners eager to explore the science of biohacking.   Why Choose This Course Unlimited access to the course for a lifetime. Opportunity to earn a certificate accredited by the CPD Quality Standards and CIQ after completing this course. Structured lesson planning in line with industry standards. Immerse yourself in innovative and captivating course materials and activities. Assessments designed to evaluate advanced cognitive abilities and skill proficiency. Flexibility to complete the Course at your own pace, on your own schedule. Receive full tutor support throughout the week, from Monday to Friday, to enhance your learning experience. Unlock career resources for CV improvement, interview readiness, and job success.   Career Path Health Coach - Salary range: £20,000 to £50,000. Wellness Consultant - Salary range: £25,000 to £60,000. Corporate Wellness Coordinator - Salary range: £23,000 to £45,000. Biohacker Community Facilitator - Salary range: £22,000 to £40,000. Personal Development Trainer - Salary range: £20,000 to £55,000.   Prerequisites No prior qualifications or specific experiences are necessary to enrol in this Biohacking Your Physical and Mental Health course. Designed by experts for compatibility with various digital devices, it offers the flexibility to engage with the content at your convenience from any location, provided you have a reliable internet connection.   Certification Upon completion of the Biohacking Your Physical and Mental Health course materials, you'll have the opportunity to take a written examination. Passing this exam allows you to acquire a PDF certificate at a cost of £4.99. Should you wish for a tangible copy, it can be ordered for an additional fee of £8. Course Curriculum Module 01: Introduction Introduction 00:03:00 Promo - Biohacking Secrets 00:05:00 Module 02: Sleep - So MUCH More Than Just Rest Track Your Sleep 00:05:00 Module 03: Blue Light & Red Light Protect Yourself From Blue Light 00:04:00 Try Red Light Therapy 00:05:00 Module 04: Mindfulness & Movement Practice Mindfulness 00:07:00 Get More Active 00:08:00 Module 05: What You Put In Your Mouth is KEY! Drink Alkaline Water 00:06:00 Eat More Whole Foods 00:10:00 Add Probiotics To Your Diet 00:06:00 Module 06: Hidden Secret - 'Cryotherapy' Benefits of Cryotherapy 00:05:00 Module 07: Importance Of PURE Air Purify Your Air 00:07:00 Module 08: Final Thoughts & Recommendations Conclusion 00:04:00 Assignment Assignment - Biohacking Your Physical and Mental Health 00:00:00

Writing Clear Business Communication: In-House Training This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. Effective writing seldom, if ever, 'magically materializes' on the spot. In reality, it is most often the product of planning, writing, and rewriting. This is why writing is called a process; it must go through a series of steps before it is clear and complete. This program is about learning about the writing process and covers the full spectrum of documents used when corresponding in the workplace. The ability to write effectively comes naturally to some people, but for the vast majority, it is a task often approached with a mixture of trepidation and dread. However, the ability to communicate in the written word, for whatever purpose, is an important part of our working and personal lives and can have a direct impact on our ability to persuade, gain commitment or agreement and enhance understanding. Good writing sounds like talking on paper, which is why this program is focused on getting the message across and achieving the desired results using the 'keep it simple and direct' approach. What you Will Learn At the end of this program, you will be able to: Write effective e-mails, letters, memos, and reports Clearly articulate the message Achieve desired results from correspondence Organize content for maximum impact Format for enhanced understanding Choose the appropriate communication medium for each document Revise documents to increase clarity and impact Foundations Concepts Business writing as a form of professional communication How business writing compares to other forms of writing Characteristics of good business writing Challenges with business writing The Project Environment Business writing in the project environment The concept of art, science, and optics of business writing Art Economy Precision Action Music Personality Science Purpose, simple, compound, and complex sentence structures Techniques to engage the reader Point of view: tone, attitude, and humor Organization: opening, body, and closing Support and coherence Optics Visual optics Sound optics Feel optics Effective optics Efficient optics Email Formal vs. informal emails Suggestions for improving email communication Instant and text messaging Reports Common types of reports created Formatting of reports Guidelines for meeting minutes Contracts Types of contracts Common agreements Procurement documents Templates, Forms, and Checklists Templates Forms Checklists Other Formatting Good Documentation Practices Good documentation practices Data integrity in business communication

Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Healthcare support staff can work in various areas related to patient care and treatment in both public and private care facilities. The support staff's role is to aid healthcare professionals in diagnosing, treating, and caring for patients. The Healthcare Support: Level 3 Diploma in Healthcare Support Course prepares students to work in a range of healthcare support settings by providing the knowledge, understanding, and skills they require. The qualification covers personal health, safety and wellbeing in care settings, responsibilities of a care worker, understanding mental health problems, development in care settings and much more. This Healthcare Support: Level 3 Diploma in Healthcare Support Course is the perfect way to kickstart your career in the healthcare sector. The Healthcare Support: Level 3 Diploma in Healthcare Support Course will give you a competitive advantage in your career, making you stand out from all other applicants and employees. Special Offers of this Healthcare Support: Level 3 Diploma in Healthcare Support Course This Healthcare Support: Level 3 Diploma in Healthcare Support Course includes a FREE PDF Certificate. Lifetime access to this Healthcare Support: Level 3 Diploma in Healthcare Support Course Instant access to this Healthcare Support: Level 3 Diploma in Healthcare Support Course Get FREE Tutor Support from Monday to Friday in this Healthcare Support: Level 3 Diploma in Healthcare Support Course Courses are included in this Healthcare Support: Level 3 Diploma in Healthcare Support Course Course 01: Level 3 Diploma in Healthcare Support Course 02: Healthcare Management Training Course 03: Diabetes Awareness Training Other Benefits of Healthcare Support: Level 3 Diploma in Healthcare Support Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Healthcare Support: Level 3 Diploma in Healthcare Support Course] Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Industry Experts Designed this Healthcare Support: Level 3 Diploma in Healthcare Support Course into 21 detailed modules. Course Curriculum of Level 3 Diploma in Healthcare Support Module 01: Promote Personal Development in Care Settings Module 02: Promote Safeguarding and Protection in Care Settings Module 03: Promote Health, Safety and Wellbeing in Care Settings Module 04: Understand Mental Well-Being and Mental Health Promotion Module 05: Causes and Spread of Infection Module 06: Promote Communication in Care Settings Module 07: Responsibilities of a Care Worker Module 08: Promote Effective Handling of Information in Care Settings Module 09: Understand Mental Health Problems Module 10: The Principles of Infection Prevention and Control Module 11: Cleaning, Decontamination and Waste Management Module 12: Duty of Care in Care Settings Module 13: Promote Equality and Inclusion in Care Settings Module 14: Promote Person-Centred Approaches in Care Settings Module 15: Study Skills for Senior Healthcare Support Workers Module 16: Undertake Personal Hygiene Activities with Individuals Module 17: Implement Therapeutic Group Activities Module 18: Obtain a Client History Module 19: Care for the Elderly Module 20: Understand Mental Health Interventions Module 21: Understanding Suicide Interventions Assessment Method of Healthcare Support: Level 3 Diploma in Healthcare Support Course After completing each module of the Healthcare Support: Level 3 Diploma in Healthcare Support Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Healthcare Support: Level 3 Diploma in Healthcare Support Course After completing the MCQ/Assignment assessment for this Healthcare Support: Level 3 Diploma in Healthcare Support Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Healthcare Support: Level 3 Diploma in Healthcare Support Course is designed for those who want to work or are already working in various settings within the NHS and private care facilities. Requirements Healthcare Support: Level 3 Diploma in Healthcare Support Course Online Students who intend to enrol in this Healthcare Support: Level 3 Diploma in Healthcare Support Course must meet the following requirements: Healthcare Support: Good command of the English language Healthcare Support: Must be vivacious and self-driven Healthcare Support: Basic computer knowledge Healthcare Support: A minimum of 16 years of age is required Career path Healthcare Support: Level 3 Diploma in Healthcare Support Course Online The Healthcare Support: Level 3 Diploma in Healthcare Support Course qualification content applies to a variety of roles, some of which are listed below: Senior Healthcare Support Worker Senior Healthcare Assistant Maternity Support Worker Mental Health Support Worker Children and Young People Support Worker Certificates Certificate of completion Digital certificate - Included

ITIL® 4 Strategist: Direct, Plan and Improve: Virtual In-House Training The ITIL® 4 Strategist: Direct, Plan, and Improve course is based on the ITIL® 4 Strategist Direct, Plan, and Improve candidate syllabus from AXELOS. This course is based on the ITIL® 4 Strategist: Direct, Plan and Improve IT exam specifications from AXELOS. With the help of ITIL® 4 concepts and terminology, exercises, and examples included in the course, candidates acquire the relevant knowledge required to pass the certification exam. This course provides the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It was designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It covers both practical and strategic elements, making it the universal module that is a key component to both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader streams. What You Will Learn At the end of this course, participants will be able to: Understand the key concepts of direction, planning, improvement Understand the scope of what is to be directed and/or planned and know how to use key principles and methods of direction and planning in that context Understand the role of GRC and know how to integrate the principles and methods into the service value system Understand and know how to use the key principles and methods of continual improvement for all types of improvements Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement Understand and know how to direct, plan, and improve value streams and practices Course Introduction Let's Get to Know Each Other Course Overview ITIL® 4 Certification Scheme Course Learning Objectives Course Components Course Agenda Exercises Case Study: Axle Car Hire Case Study: HandyPerson on Demand Exam Details Core Concepts of DPI Key Terms Covered in the Module Module Learning Objectives Basics of Direction Basics of Planning Basics of Improvement Other Core Elements DPI through Service Value Chain and Guiding Principles Key Terms Covered in the Module Module Learning Objectives DPI of the SVS DPI of Guiding Principles Role of Direction in Strategy Management Key Terms Covered in the Module Introducing Strategy Management Developing Effective Strategies Implementation of Strategies Key Terms Covered in the Module Module Learning Objectives Managing Risks Making Decisions through Portfolio Management Directing via Governance, Risk, and Compliance (GRC) Introduction to Assessment and Planning Key Terms Covered in the Module Module Learning Objectives Core Concepts of Assessment Conducting Effective Assessments Core Concepts of Planning Assessment and Planning through VSM Key Terms Covered in the Module Module Learning Objectives Introducing VSM Developing Value Stream Maps Knowing More About VSM Measurement, Reporting, and Continual Improvement Key Terms Covered in the Module Module Learning Objectives Measurement and Reporting Alignment of Measurements and Metrics Success Factors and Key Performance Indicators Continual Improvement Measurements and Continual Improvement through Dimensions and SVS Key Terms Covered in the Module Module Learning Objectives Measurements for the Four Dimensions Continual Improvement of the Service Value Chain and Practices OCM Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of OCM OCM throughout DPI and Service Value Chain Resistance and Reinforcement Communication Principles and Methods Key Terms Covered in the Module Module Learning Objectives Basics of Effective Communication Communication with Stakeholders SVS Development Using Four Dimensions Key Terms Covered in the Module Module Learning Objectives Organizations and People in the SVS Partners and Suppliers in the SVS Value Streams and Processes in the SVS Information and Technology in the SVS