7551 Personal Development courses in Colwyn Bay delivered Online

24-Hour Knowledge Knockdown! Prices Reduced Like Never Before Feeling the squeeze of GCSEs approaching? Did you know that in the UK, 55% of students find English and Maths the most challenging subjects? Don't let statistics dictate your success! This GCSE Maths and GCSE English preparation bundle is designed to equip you with the confidence and skills to ace your GCSEs and unlock a world of possibilities. The GCSE Maths and GCSE English Preparation course bundle transcends traditional GCSE boundaries, immersing you in Functional Skills Maths and English to further enhance your numeracy and literacy skills. As part of the GCSE Maths and GCSE English Preparation journey, you will also delve into the world of GCSE ICT, exploring Network Essentials in a way that makes sense to the digital-savvy learner of today. Moreover, as a unique value-addition, this GCSE Maths and GCSE English Preparation bundle offers Time Management & Productivity Training, to help you excel in your GCSE subjects. Courses Are Included in this GCSE Maths and GCSE English Preparation - CPD Certified Bundle: Course 01: GCSE English Preparation Course 02: IGCSE Maths Preparation Course 03: Functional Skills Maths Course 04: IGCSE ICT: Network Essentials Course 05: Functional Skills English Don't let exam anxieties hold you back. Take control of your future and enrol in this course today! Learning Objectives of GCSE Maths and GCSE English Preparation : Develop a strong foundational understanding of GCSE English and GCSE Maths. Enhance functional skills in Maths and English, complementing your GCSE study plan. Gain theoretical insights into GCSE ICT, focusing on Network Essentials, and enriching your GCSE curriculum. Understand how to manage time and increase productivity, optimising your study habits for GCSE success. Develop effective strategies for GCSE exam preparation and study planning. Why Choose Us? Get a Free CPD Accredited Certificate upon completion of GCSE Maths and GCSE English Get a free student ID card with GCSE Maths and GCSE English Training program (£10 postal charge will be applicable for international delivery) The GCSE Maths and GCSE English is affordable and simple to understand This course is entirely online, interactive lesson with voiceover audio Get Lifetime access to the GCSE Maths and GCSE English course materials The GCSE Maths and GCSE English comes with 24/7 tutor support Start your learning journey straightaway! *** Course Curriculum *** Course 01: GCSE English Preparation Module 01: Introduction To GCSE English Module 02: Edexcel English Section A Part 01 Module 03: Edexcel English Section A Part 02 Module 04: Edexcel English Section B Module 05: Edexcel English Section C Module 06: Cambridge English Exercise 1-4 Module 07: Cambridge English Exercise 5 Module 08: Cambridge English Exercise 6 Module 09: Basics Of Grammar Part 01 Module 10: Basics Of Grammar Part 02 Module 11: The Basics Of Sentences Module 12: Structure Of Sentences Module 13: English Language Reading Part 01 Module 14: English Language Reading Part 02 Module 15: English Academic Writing Part 01 Module 16: English Academic Writing Part 02 Module 17: Punctuation And Capitalisation In Writing Module 18: Most Common Mistakes And How To Avoid Them Module 19: Cambridge English Listening Module 20: Cambridge English Speaking Course 02: IGCSE Maths Preparation Module 01: Introduction Module 02: Previous Exams Solving Module 03: 2020 Specimen Solving Module 04: Examples Of Candidate Response In Previous Years Module 05: Additional General Questions Course 03: Functional Skills Maths Integers ( Directed Numbers) Factors And Multiples Fractions Simplification Rule : BODMAS Decimal Numbers Rational Numbers Approximation Estimation And Scientific Notation Or Standard Form Percentage Ratio And Proportion Unitary Method And Its Applications Profit , Loss, Discount And Tax =========>>>>> And 2 More Courses <<<<<========= How will I get my Certificate? After successfully completing the course, you will be able to order your Certificates as proof of your achievement. PDF Certificate: Free (Previously it was £12.99*5 = £65) CPD Hard Copy Certificate: £29.99 CPD 50 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This GCSE Maths and GCSE English Preparation bundle is suitable for GCSE students in need of Maths and English exam prep Home learners and homeschoolers Adults seeking skills refreshment Parents supporting their children Anyone wanting to improve maths and English skills Requirements You will not need any prior background or expertise to enrol in this GCSE Maths and GCSE English Preparation. Career path This GCSE Maths and GCSE English Preparation bundle will allow you to kickstart or take your career in the related sector to the next stage. Higher Education Apprenticeships Skilled Jobs Certificates CPD Accredited Digital Certificate Digital certificate - Included Upon passing the Course, you need to order a Digital Certificate for each of the courses inside this bundle as proof of your new skills that are accredited by CPD QS for Free. CPD Accredited Hard Copy Certificate Hard copy certificate - £29.99 Please note that International students have to pay an additional £10 as a shipment fee.

Our best-selling Psychological Wellbeing Level 5 Diploma Course is an excellent way to learn how to provide Mental Health care and support for those in need. Mindfulness and Psychotherapy are essential parts of the UK's Health sector, and you can be trained to a level to be a significant contributor to your community's welfare. This expertly written guide tutorial will empower you to help anyone who may be suffering some personal distress or neurological issues. By enrolling, you will be given a detailed overview of Psychotherapy and its uses in modern society, alongside other therapeutic practises. You will be taught how to engage with and assess patients, performing appropriate CBT (Cognitive Behavioural Therapy) for their benefit. Each module covers a particular aspect of therapy methods and will prepare you for aiding clients that are undergoing a potential crisis. The Psychological Wellbeing Level 5 Diploma Course delivers proven and trustworthy information from industry experts, that will enhance your existing therapy knowledge, and take it to new levels of awareness. The package of online study tools and interactive assessments will ensure that you retain all the skills you have gained and will put to practical use. The course has been designed to allow you to guide individuals to their deserved mental happiness and a stable future. Why Choose This Psychological Wellbeing Level 5 Diploma Course? Earn a digital Certificate upon successful completion. Accessible, informative modules taught by expert instructors Study in your own time, at your own pace, through your computer tablet or mobile device Benefit from instant feedback through mock exams and multiple-choice assessments Get 24/7 help or advice from our email and live chat teams Full tutor support on weekdays Course Design The course is delivered through our online learning platform, accessible through any internet-connected device. There are no deadlines or teaching schedules, meaning you are free to study the course at your own pace. You are taught through a combination of Video lessons Online study materials Mock exams Multiple-choice assessment Certificate of Achievement Endorsed Certificate of Achievement from the Quality Licence Scheme Once the course has been completed and the assessment has been passed, all students are entitled to receive an endorsed certificate. This will provide proof that you have completed your training objectives, and each endorsed certificate can be ordered and delivered to your address for only £99. Please note that overseas students may be charged an additional £10 for postage. CPD Certificate from Janets Upon successful completion of the course, you will be able to obtain your course completion e-certificate. Print copy by post is also available at an additional cost of £9.99 and PDF Certificate at £4.99. Endorsement This course and/or training programme has been endorsed by the Quality Licence Scheme for its high-quality, non-regulated provision and training programmes. This course and/or training programme is not regulated by Ofqual and is not an accredited qualification. Your training provider will be able to advise you on any further recognition, for example progression routes into further and/or higher education. For further information please visit the Learner FAQs on the Quality Licence Scheme website. Method of Assessment To successfully complete the course, students will have to take an automated multiple-choice exam. This exam will be online and you will need to score 60% or above to pass the course. After successfully passing the exam, you will be able to apply for Quality Licence Scheme endorsed certificate of achievement. To verify your enhanced skills in the subject, we recommend that you also complete the assignment questions. These can be completed at any time which is convenient for yourself and will be assessed by our in-house specialised tutors. Full feedback will then be given on your current performance, along with any further advice or support. Who is this course for? This course is aimed at individuals who work in Healthcare and want to specialise in Neurotherapy. Disclaimer: This course is for personal development and general learning purposes only and does not qualify learners to work as a Psychological Wellbeing Practitioner (PWP) or other regulated mental health professional roles.

From vintage valves to digital dynamics, the world of voice equipment is a fascinating blend of art and science. The Voice Equipment Mastery Course dives deep into the essentials—microphones, mixers, preamps, interfaces, and everything in between. Whether you're setting up a home studio or managing audio for live broadcasts, this course gives you the technical know-how and clarity to handle voice equipment with confidence. Expect clear guidance, audio examples, and expert tips to help you make sense of signal flow, gain staging, and sound quality. Perfect for anyone interested in the audio side of content creation, radio, podcasting, or voiceover work, this course skips the fluff and goes straight to what matters. Learn how to choose the right gear, avoid common pitfalls, and understand what makes your voice sound sharp, clean, and professional. No gimmicks—just solid insights delivered with a touch of wit and a lot of clarity. Key Features CPD Accredited FREE PDF + Hardcopy certificate Fully online, interactive course Self-paced learning and laptop, tablet and smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases Course Curriculum Module 01: Introduction to Voice Over Equipment Module 02: Microphones for Voice Over Module 03: Headphones and Monitoring Module 04: Audio Interfaces and Preamps Module 05: Acoustic Treatment and Studio Setup Module 06: Voice Over Software and Editing Tools Module 07: Equipment Maintenance and Troubleshooting Learning Outcomes: Analyse microphone specifications for optimal voice capture. Implement effective acoustic treatment for superior sound quality. Operate audio interfaces and preamps to enhance recording precision. Master voice-over software for seamless editing and production. Execute routine equipment maintenance to prolong lifespan. Troubleshoot common issues for uninterrupted recording sessions. Accreditation This course is CPD Quality Standards (CPD QS) accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certificate After completing this course, you will get a FREE Digital Certificate from Training Express. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Aspiring voice-over artists Podcast enthusiasts Content creators Audio production hobbyists Radio presenters Narrators Online course instructors Individuals pursuing a career in audio production Career path Voice-over artist Podcast producer Audio content creator Radio show host Audiobook narrator Sound engineer Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Dive into the clear essentials of pool upkeep with this CPD-accredited online course, crafted for those who want sparkling results without murky confusion. Whether you're responsible for private pools or manage larger commercial sites, this course delivers straight-talking guidance that filters out the fluff. From water chemistry to seasonal care, you'll explore the fundamentals of keeping a pool safe, clean, and compliant with modern standards — all from the comfort of your screen. Ideal for facility managers, hospitality staff, or anyone tasked with pool upkeep, the course offers sharp insight into common problems and smart preventative measures. It’s designed to help you make informed decisions, minimise costly errors, and manage routine tasks with confidence. No rubber boots required — just a good connection and a willingness to keep your water crystal clear. Key Features: CPD Certified Instant e-certificate and hard copy dispatch by next working day Fully online, interactive Car Restoration course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases This car Restoration & Car Repair Technology course equips students with essential skills for vehicle restoration and repair. They learn to devise comprehensive car restoration plans, refurbish car interiors and exteriors, rebuild engines, and safely reassemble vehicles for testing. These modules ensure a holistic understanding of car restoration, crucial for success in the automotive industry. Course Curriculum of this Vehicle Restoration & Car Repair Technology Course: Module 01: Car Restoration plan Module 02: Restoring the Car's Interior Module 03: Restoring the Car's Exterior Module 04: Restoring the Engine Module 05: Reassemble & Test Drive Learning Outcomes: Plan and execute comprehensive car restoration projects efficiently. Restore car interiors to pristine condition with precision and care. Master techniques for restoring the exterior of vehicles flawlessly. Repair and optimize car engines to peak performance standards. Demonstrate proficiency in reassembly and conduct thorough test drives. Accreditation All of our courses are fully accredited, including this Vehicle Restoration & Car Repair Technology Course, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in Car Restoration. Certification Once you've successfully completed your Vehicle Restoration & Car Repair Technology Course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our Car Restoration Course certification has no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the Vehicle Restoration & Car Repair Technology Course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by CPD Quality Standards Who is this course for? This Car Restoration Trainer Course can be taken by anyone who wants to understand more about the topic. With the aid of this course, you will be able to grasp the fundamental knowledge and ideas. Additionally, this Car Restoration Course is ideal for: Enthusiasts keen on restoring classic and modern cars. Automotive technicians seeking to enhance their skill set. Individuals aspiring to start their own restoration business. Mechanics interested in specializing in car restoration and repair. Requirements Learners do not require any prior qualifications to enrol on this Car Restoration Course. You just need to have an interest in Car Restoration Course. Career path After completing this Car Restoration Course you will have a variety of careers to choose from. The following job sectors of Car Restoration Course are: Automotive Restoration Technician - £20K to 35K/year. Classic Car Restorer - £25K to 40K/year. Automotive Engineer - £30K to 45K/year. Car Detailer - £18K to 25K/year. Garage Owner/Manager - £25K to 50K/year. Certificates Digital certificate Digital certificate - Included Once you've successfully completed your course, you will immediately be sent a FREE digital certificate. Hard copy certificate Hard copy certificate - Included Also, you can have your FREE printed certificate delivered by post (shipping cost £3.99 in the UK). For all international addresses outside of the United Kingdom, the delivery fee for a hardcopy certificate will be only £10. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

This coaching and Mentoring course teaches you everything on the topic thoroughly from scratch so you can claim a certificate of achievement for free to showcase your achievement in professional life. This courses is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today's competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease. Key Features of the Coaching and Mentoring Course : Instant e-certificate Fully online, interactive course with audio voiceover Developed by qualified professionals in the field Self-paced learning and laptop, tablet, smartphone-friendly 24/7 Learning Assistance Discounts on bulk purchases *** Additional Gifts *** Free Life Coaching Course *** (Offer Ends Soon) *** Course Curriculum The detailed curriculum outline of our Coaching and Mentoring course is as follows: ***Coaching and Mentoring*** Module 01: Introduction to Coaching and Mentoring Module 02: Coaching and Mentoring: Objectives & Processes Module 03: Ethical Aspects of Coaching and Mentoring Module 04: Coaching and Mentoring Models Module 05: Effective Communication Skills Module 06: Personal Skills Module 07: Management Skills Module 08: Functional Skills Accreditation All of our courses, including this Coaching and Mentoring course, are fully CPD QS accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Certification Once you've successfully completed your courses, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). Our certifications have no expiry dates, although we do recommend that you renew them every 12 months. Assessment At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven't, there's no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself. CPD 10 CPD hours / points Accredited by The CPD QS Who is this course for? Anyone with a knack for learning new skills can take this courses. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions. Requirements Learners do not require any prior qualifications to enrol on this course. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the hard copy certificates for Free! The delivery charge of the hard copy certificate inside the UK is £3.99 each.

Youth work is a rewarding and challenging career that involves supporting and empowering young people to achieve their goals and overcome their difficulties. If you want to become a youth worker or improve your skills as one, you might want to enrol in this course on youth work and leadership.

Discover the power of resilience and mental toughness with our comprehensive course. Learn techniques to overcome challenges, manage stress, and enhance your mental well-being

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Entrepreneurs Business Planning course will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Entrepreneurs Business Planning course will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Entrepreneurs Business Planning and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Entrepreneurs Business Planning course is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Entrepreneurs Business Planning course. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £4.99 and the hard copy for £9.99. Also, you can order both PDF and hardcopy certificates for £12.99. Career path The Entrepreneurs Business Planning will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Introduction to Business Plan for Entrepreneurs Business Plan for Entrepreneurs Achieve Your Short & Long Term Goals preview 00:04:00 Module 01: Things to Consider Before Starting a Business Plan Things to Consider Before Starting a Business Plan 00:04:00 Lesson 01 Identify Your Skills 00:04:00 Lesson 02 Audit the Market Demand of Your Idem 00:04:00 Lesson 03 Check for Availability of Resources 00:04:00 Lesson 04 Work on a Financial Plan 00:03:00 Lesson 05 Be Ready to Face Failure 00:03:00 Module 02: The Elements of a Business Plan The Elements of a Business Plan 00:03:00 Lesson 01 Mission Statement (Company Overview) 00:04:00 Lesson 02 Marketplace Opportunity 00:05:00 Lesson 03 Product/Service Information 00:04:00 Lesson 04 Sales/Market Plan 00:04:00 Lesson 05 Financials 00:04:00 Module 03: Who Are You Writing the Business Plan For Who Are You Writing the Business Plan For 00:04:00 Lesson 01 You Want to Start a Business 00:03:00 Lesson 02 You Own an Established Firm and are Seeking Help 00:04:00 Lesson 03 You Need to Determine Your Objectives 00:04:00 Lesson 04 You're Trying to Predict the Future 00:04:00 Lesson 05 You Want to Use it to Raise Money 00:03:00 Module 04: The Purpose of a Business Plan The Purpose of a Business Plan 00:03:00 Lesson 01 Provide a Road Map 00:04:00 Lesson 02 Understand What to Focus On 00:04:00 Lesson 03 Raise finance 00:04:00 Lesson 04 Manage your Business Effectively 00:04:00 Lesson 05 Enlightening Executive Talent 00:04:00 Module 05: How a Business Plan Can Help with Long Term Success How a Business Plan Can Help with Long Term Success 00:04:00 Lesson 01 A Business Plan Is Simply a Must-Have for Some Businesses 00:05:00 Lesson 02 A Business Plan Helps You Make Decisions 00:03:00 Lesson 03 A Business Plan Can Be a Reality Check 00:05:00 Lesson 04 A Business Plan Can Give You New Ideas 00:05:00 Lesson 05 A Business Plan Creates an Action Plan 00:03:00 Module 06: Reasons You Need a Business Plan Reasons You Need a Business Plan 00:04:00 Lesson 01 Gain a Deep Understanding of Your Market 00:03:00 Lesson 02 Hold Yourself Accountable 00:04:00 Lesson 03 Know Your Message 00:05:00 Lesson 04 Confirm the Math 00:06:00 Lesson 05 Iron Out Possible Kinks 00:04:00 Module 07: Conclusion Review 00:03:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

In this competitive job market, you need to have some specific skills and knowledge to start your career and establish your position. This Customer Service Advisor Training will help you understand the current demands, trends and skills in the sector. The course will provide you with the essential skills you need to boost your career growth in no time. The Customer Service Advisor Training will give you clear insight and understanding about your roles and responsibilities, job perspective and future opportunities in this field. You will be familiarised with various actionable techniques, career mindset, regulations and how to work efficiently. This course is designed to provide an introduction to Customer Service Advisor Training and offers an excellent way to gain the vital skills and confidence to work toward a successful career. It also provides access to proven educational knowledge about the subject and will support those wanting to attain personal goals in this area. Learning Objectives Learn the fundamental skills you require to be an expert Explore different techniques used by professionals Find out the relevant job skills & knowledge to excel in this profession Get a clear understanding of the job market and current demand Update your skills and fill any knowledge gap to compete in the relevant industry CPD accreditation for proof of acquired skills and knowledge Who is this Course for? Whether you are a beginner or an existing practitioner, our CPD accredited Customer Service Advisor Training is perfect for you to gain extensive knowledge about different aspects of the relevant industry to hone your skill further. It is also great for working professionals who have acquired practical experience but require theoretical knowledge with a credential to support their skill, as we offer CPD accredited certification to boost up your resume and promotion prospects. Entry Requirement Anyone interested in learning more about this subject should take this Customer Service Advisor Training. This course will help you grasp the basic concepts as well as develop a thorough understanding of the subject. The course is open to students from any academic background, as there is no prerequisites to enrol on this course. The course materials are accessible from an internet enabled device at anytime of the day. CPD Certificate from Course Gate At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path The Customer Service Advisor Training will help you to enhance your knowledge and skill in this sector. After accomplishing this course, you will enrich and improve yourself and brighten up your career in the relevant job market. Course Curriculum Module 01: Introduction to Customer Relationship Management (CRM) Introduction to Customer Relationship Management (CRM) 00:22:00 Module 02: CRM Fundamentals CRM Fundamentals 00:24:00 Module 03: CRM Strategies CRM Strategies 00:33:00 Module 04: CRM Databases CRM Databases 00:21:00 Module 05: Deepening Customer Relationship Deepening Customer Relationship 00:23:00 Module 06: Handling Customer Complaints Handling Customer Complaints 00:22:00 Module 07: Introduction to Customer Service Introduction to Customer Service 00:23:00 Module 08: What's Different about Good Customer Service? What's Different about Good Customer Service? 00:12:00 Module 09: Customer Service Communication Strategies Customer Service Communication Strategies 00:24:00 Module 10: Building Rapport Over the Phone Building Rapport Over the Phone 00:24:00 Module 11: Active Listening and Managing Tough Callers Active Listening and Managing Tough Callers 00:28:00 Module 12: Problem Solving over the Phone Problem Solving over the Phone 01:04:00 Module 13: Time Management Time Management 00:35:00 Module 14: Record Keeping and Filing Systems Record Keeping and Filing Systems 00:30:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00

This Advanced Diploma in Customer Service aims to teach the necessary requirements of those working in a business who work closely with clients so that the care they provide is to the highest standard. It is also for learners whose job role requires them to deliver continually improving service to customers With this course you will gain a valuable understanding of a range of technical skills and behaviours in communicating with customers, resolving customer service problems and supporting service improvements. Also, learn how to deal with difficult customers and also connect with your customers online. Develop an advanced set of skills and hone knowledge that can be applied in any sector or organisation type.  Who is this course for? Advanced Diploma in Customer Service is suitable for anyone who want to gain extensive knowledge, potential experience and professional skills in the related field. This course is CPD accredited so you don't have to worry about the quality. Requirements Our Advanced Diploma in Customer Service is open to all from all academic backgrounds and there is no specific requirements to attend this course. It is compatible and accessible from any device including Windows, Mac, Android, iOS, Tablets etc. CPD Certificate from Course Gate  At the successful completion of the course, you can obtain your CPD certificate from us. You can order the PDF certificate for £9 and the hard copy for £15. Also, you can order both PDF and hardcopy certificates for £22. Career path This course opens a new door for you to enter the relevant job market and also gives you the opportunity to acquire extensive knowledge along with required skills to become successful. You will be able to add our qualification to your CV/resume which will help you to stand out in the competitive job industry. Course Curriculum Customer Service Module One - Getting Started 00:30:00 Module Two - Who We Are and What We Do 01:00:00 Module Three - Establishing Your Attitude 01:00:00 Module Four - Identifying and Addressing Customer Needs 01:00:00 Module Five - Generating Return Business 01:00:00 Module Six - In-Person Customer Service 01:00:00 Module Seven - Giving Customer Service over the Phone 01:00:00 Module Eight - Providing Electronic Customer Service 01:00:00 Module Nine - Recovering Difficult Customers 01:00:00 Module Ten - Understanding When to Escalate 01:00:00 Module Eleven - Ten Things You Can Do to WOW Customers Every Time 01:00:00 Module Twelve - Wrapping Up 01:00:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Mock Exam Mock Exam- Advanced Diploma in Customer Service 00:20:00 Final Exam Final Exam- Advanced Diploma in Customer Service 00:20:00 Certificate and Transcript Order Your Certificates or Transcripts 00:00:00