In times of crisis, people are in reaction mode. They work more from “fight vs. flight” than by using reason. When we serve these customers, we need to respond appropriately and help them to achieve emotional control so that we can work to solve problems. In this interactive online class, you will learn the tools needed to get yourself in emotional control. You will also learn why people react on emotion and tools to help them get back in control, too. Attendees will be able to: Focus on others to project a UB4ME, customer-centered attitude; Empower people with respect (acknowledging) and control (offering choices); and Understand customers better and develop emotionally-intelligent methods for managing their fears and reactions. Register for this class and you will be sent ONLINE login instructions prior to the class date.
This module aims to develop knowledge and understanding of the role of logistics including an understanding of air, sea, road and rail freight and courier services. It will explore the advantages and disadvantages of using the different modes of transport the world of international trade.
Train with us to facilitate Critical Incident Stress Debriefings. CISD are effective interventions that help care professionals to process stressful events in the workplace. A CISD helps restore well-being and protect from prolonged reactions. This excellent 2-day training will cover theory and practice, including lectures, videos, and small-group work. By the end you will be able to facilitate CISDs.
CRRUK equips professionals with the concepts, skills and tools to build conscious, intentional relationships, and to coach relationship systems of any size.
Being a leader can take you into vulnerable places - the unfamiliar, high expectations and high visibility, with everyone looking to you for guidance in the big moments. It is natural for doubts to creep in, including the echoes of past knock-backs, put-downs, pressures, stereotyping and internalised oppression.
CPD Accredited, Interactive Short Course 1½ hr session Learn to deal with bleeding, from minor bleeds to catastrophic bleeds Become a life-saving hero if ever someone is seriously injured Course Contents: How to treat minor bleeding How to treat major bleeding Types of bleeding How to treat catastrophic bleeding Tourniquets Why to use a tourniquet How to use a tourniquet How to make an improvised tourniquet How to use a Tourni-Key Wound packing How to use Celox Z-Gauze How to improvise packing a wound How to treat gunshot wounds Practical elements: There is an option of learning how to deal with catastrophic bleeding in person, so you get to practice these skills (and play about with fake blood 😀). For that, see our Catastrophic Bleeding course module. Benefits of this Short Course: We all have regular injuries which cause us to bleed If not properly cared for, even a small cut can turn septic and kill or maim Serious car accidents, machinery accidents at work, weapon wounds, terrorist attacks and more can also lead to catastrophic bleeding Did you know that a person could bleed out in just five minutes..? You're got to act quick, decisive and correctly Please don't do what you see in the movies - you will kill the person even quicker...