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395 People Management courses delivered Online

Performance Management: Part 2

By iStudy UK

Course Description Enrich your knowledge from the bite-size Performance Management: Part 2 course. In this course, you will learn the benefits, principles and styles of communication. You will also learn how to communicate effectively under pressure situations. In addition, you will have the opportunity to learn about leadership and improve your skills as a leader. This Performance Management: Part 2 course will also help you understand team resilience and its challenges. This course will also familiarise you with work-related stress and HSE standards. To improve your performance management capabilities, join the course today! Learning outcome  Learn the principles of communication Improve effective communication skills under stressful situations Understand leadership and develop skills required as a leader Familiarise yourself with team resilience and HSE standards How Much Do Managers Earn? Senior - £63,000(Appx.) Average - £41,000(Appx.) Starting - £31,000(Appx.) Requirement Our Performance Management: Part 2 is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Performance Management: Part 2 Module 01: Effective Communication Under Pressure: Part 1 00:30:00 Module 02: Effective Communication Under Pressure: Part 2 00:11:00 Module 03: Leadership Under Pressure 00:17:00 Module 04: Team Resilience to Work Under Pressure 00:23:00 Module 05: Work Related Stress by HSA (Health and Safety Authority) & HSE (Health and Safety Executive) 00:28:00 Assignment Assignment - Performance Management: Part 2 00:00:00

Performance Management: Part 2
Delivered Online On Demand1 hour 49 minutes
£25

Line Management

By Compete High

Unlock Your Leadership Potential with Line Management Mastery! Are you ready to elevate your leadership skills and propel your career to new heights? Introducing our comprehensive text course: Line Management! 🌟 In today's dynamic and competitive business landscape, effective line management is crucial for organizational success. Whether you're a seasoned professional or a budding leader, mastering the art of line management can unlock a world of opportunities and set you apart as a capable and confident leader.   Benefits of Taking Our Line Management Course: Enhanced Leadership Skills: Discover proven strategies and techniques to inspire and motivate your team, foster collaboration, and drive results. Improved Communication: Learn how to communicate effectively with your team members, peers, and superiors, fostering a culture of openness, trust, and mutual respect. Optimized Performance Management: Gain insights into performance evaluation, feedback delivery, and goal setting to maximize individual and team performance. Conflict Resolution Expertise: Acquire the skills to identify and address conflicts constructively, turning challenges into opportunities for growth and collaboration. Strategic Decision-Making: Develop the ability to make informed and strategic decisions that align with organizational goals and drive long-term success. Boosted Employee Engagement: Discover how to cultivate a positive work environment where employees feel valued, empowered, and motivated to excel.   Who is this for? Aspiring Leaders: Ambitious professionals looking to transition into leadership roles and make a meaningful impact within their organizations. Current Managers: Experienced managers seeking to sharpen their leadership skills, overcome challenges, and take their management game to the next level. Entrepreneurs: Business owners and entrepreneurs aiming to build high-performing teams, drive business growth, and achieve sustainable success. Team Leaders: Individuals responsible for leading teams or departments who want to enhance their leadership capabilities and drive team performance.   Career Path: Upon completing our Line Management course, you'll be equipped with the knowledge, skills, and confidence to excel in various leadership roles, including: Team Leader Department Manager Project Manager Operations Manager Business Unit Leader Executive Leadership Positions Whether you're looking to climb the corporate ladder, launch your own business, or lead a high-impact project, mastering line management is the key to unlocking your full leadership potential and achieving your career aspirations.   FAQs: Q: What is line management, and why is it important? A: Line management refers to the management of employees directly involved in the production or delivery of goods and services. It's crucial because effective line management ensures that organizational goals are achieved efficiently, teams are motivated and engaged, and resources are optimized. Q: How is this course delivered? A: Our Line Management course is a text-based course, delivered online through our user-friendly platform. You'll have access to comprehensive study materials, including readings, case studies, and practical exercises, designed to enhance your learning experience and maximize your retention of key concepts. Q: Is this course suitable for beginners? A: Absolutely! Our Line Management course is designed to cater to individuals at all levels of experience, from beginners to seasoned professionals. Whether you're new to management or looking to refine your existing skills, you'll find valuable insights and actionable strategies to help you succeed. Q: Can I complete this course at my own pace? A: Yes! One of the key benefits of our text-based course format is flexibility. You can study at your own pace, allowing you to balance your learning with your professional and personal commitments. Q: Will I receive a certification upon completion? A: Yes, upon successfully completing our Line Management course and passing the assessment, you'll receive a certification that you can showcase on your resume and LinkedIn profile, demonstrating your expertise in line management. Q: How long does it take to complete the course? A: The duration of the course varies depending on your pace of study and availability. On average, most participants complete the course within [provide estimated time frame], but you can progress faster or slower based on your preferences and schedule. Q: Is there any ongoing support available after completing the course? A: Absolutely! We're committed to your success even after you've completed the course. You'll have access to our community forums, where you can connect with fellow participants, ask questions, and seek guidance from our team of experts. Q: Can my organization enroll multiple employees in this course? A: Yes, we offer group enrollment options for organizations looking to upskill their teams in line management. Contact our team to learn more about our corporate training solutions and special pricing packages.   Conclusion: Don't let your leadership potential go untapped! Enroll in our Line Management course today and take the first step towards becoming a confident and effective leader. With our comprehensive curriculum, expert instruction, and flexible learning format, you'll gain the skills and knowledge you need to thrive in any leadership role. Unlock a world of opportunities and accelerate your career growth with Line Management Mastery! 🚀 Course Curriculum Module 1 Introduction to Line Management Introduction to Line Management. 00:00 Module 2 Effective Communication for Line Managers Effective Communication for Line Managers 00:00 Module 3 Performance Management and Goal Setting Performance Management and Goal Setting 00:00 Module 4 Time Management and Prioritization Time Management and Prioritization 00:00 Module 5 Delegation and Empowerment Delegation and Empowerment 00:00 Module 6 Conflict Resolution and Effective Communication Conflict Resolution and Effective Communication 00:00 Module 7 Employee Development and Coaching Employee Development and Coaching 00:00

Line Management
Delivered Online On Demand7 hours
£25

HR Management ( Recruitment and Selection) - CPD Certified

5.0(3)

By School Of Health Care

HR Management: HR Management Course Online Enhance your HR management prowess with our comprehensive HR Management course! Dive deep into HR management strategies, HR management best practices, and HR management tools. Elevate your career with expert insights and hands-on HR management skills. Enroll today and become a master of HR management excellence! Special Offers of this HR management: HR management Course. This HR management: HR management Course includes a FREE PDF Certificate. Lifetime access to this HR management: HR management Course Instant access to this HR management: HR management Course 24/7 Support Available to this HR management: HR management Course Main Course: HR Management Course Free Courses included with HR Management: HR Management Course Course 01: HR and Payroll Management Course 02: Level 4 Logistics Management Course 03: Level 4 Time Management Course [ Note: Free PDF certificate as soon as completing the This HR Management: HR Management Course] HR Management: HR Management Online This HR Management: HR Management Course Consist of 17 Module Assessment Method of HR Management: HR Management After completing HR Management: HR Management Course, you will get quizzes to assess your learning. You will do the later modules upon getting 60% marks on the quiz test. Apart from this, you do not need to sit for any other assessments. \Certification of HR Management: HR Management After completing the HR Management: HR Management Course, you can instantly download your certificate for FREE. The hard copy of the certification will also be delivered to your doorstep via post, which will cost £13.99. Who is this course for? HR Management: HR Management Online This HR Management: HR Management Course is ideal for anyone who wants to learn in-depth about HRM - HR Management. Requirements HR Management: HR Management Online To enrol in this HR Management: HR Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HR Management: HR Management Course. Be energetic and self-motivated to complete our HR Management: HR Management Course. Basic computer Skill is required to complete our HR Management: HR Management Course. If you want to enrol in our HR Management: HR Management Course, you must be at least 15 years old. Career path HR Management: HR Management Online This HR Management: HR Management Course qualification can help you in a range of professions. Some of them are listed below: Human Resource Managers Personal Assistant Recruiter Human Resource Director HR Coordinator

HR Management ( Recruitment and Selection) - CPD Certified
Delivered Online On Demand32 hours
£12

Performance Management Course - CPD Certified

5.0(3)

By School Of Health Care

Performance Management Training: Performance Management Course Are you aware of the difficulties HR managers are now having finding new hires and keeping existing staff? If you willing to survive in this competitive world you must go through our performance management course. Learning about the industry as a whole and the introduction to performance management would be helpful from the performance management course. discusses the performance management procedure in addition. The methods for appraisal are taught in the performance management course. Moreover, this performance management course offers advice on how to manage performance successfully. You'll discover where mistakes in performance management come from and how to avoid them. To advance your career, enrol the performance management course right away! Special Offers of this Performance Management Course This Performance Management includes a FREE PDF Certificate. Lifetime access to this Performance Management Course Instant access to this Performance Management Course Get FREE Tutor Support to this Performance Management Course [ Note: Free PDF certificate as soon as completing the Performance Management course] Performance Management Training: Performance Management Course Course Curriculum of Performance Management Course Module 1: Introduction to Performance Management Module 2: The Performance Management Process Module 3: Performance Appraisal Methods Module 4: Tips for Successful Performance Management Module 5: Sources of Errors in Performance Management Who is this course for? Performance Management Training: Performance Management Course The following people would benefit greatly from our HR management and performance management bundle: executives, business owners, HR professionals, and aspiring HR managers. Requirements Performance Management Training: Performance Management Course To enrol in this Performance Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Performance Management Course. Be energetic and self-motivated to complete our Performance Management Course. Basic computer Skill is required to complete our Performance Management Course. If you want to enrol in our Performance Management Course, you must be at least 15 years old. Career path Performance Management Training: Performance Management Course This performance management training will assist you in acquiring all the theoretical information required to succeed in the related sector.

Performance Management Course - CPD Certified
Delivered Online On Demand1 hour
£12

HR Management - CPD Certified

5.0(3)

By School Of Health Care

HR Management: HR Management Course Online Elevate your career with our HR Management course! This HR Management program provides in-depth knowledge of HR Management best practices, HR Management strategies, and HR Management tools. Learn from experts in HR Management and gain practical skills in HR Management that employers seek. Don’t miss this opportunity to excel in HR Management—enroll today and transform your future with HR Management! In today’s dynamic workplace, effective HR management is crucial for organizational success. Our HR management course is designed for aspiring professionals who want to make a significant impact in the field of HR management. With expert instructors guiding you through the latest HR management trends, you’ll gain practical knowledge and real-world applications. Join us to enhance your expertise in HR management, build a strong professional network, and become a leader in HR management. Whether you’re new to the field or looking to sharpen your skills, our HR management course is the perfect opportunity to advance your career. Enroll now and take the first step towards mastering HR management! Main Course: HR Management Course Free Courses included with HR Management: HR Management Course: Along with HR Management Course you will get free Language Therapy Along with HR Management Course you will get free Attachment Theory in the Early Years Along with HR Management Course you will get free Level 5 Childcare Training Along with HR Management Course you will get free Child Protection and Risk Assessment Special Offers of this HR Management: HR Management Course; This HR Management: HR Management Course includes a FREE PDF Certificate. Lifetime access to this HR Management: HR Management Course Instant access to this HR Management: HR Management Course 24/7 Support Available to this HR Management: HR Management Course HR Management: HR Management Course Online You will learn how to think critically as a professional by taking this HR Management: HR Management Course. You will learn all you require in this HR Management: HR Management Course to advance your profession. After finishing the HR Management course, you will have the abilities and information necessary to advance into positions with greater influence over decision-making. HR Management: HR Management Course Aimed at seasoned HR professionals, HR Management to make experts with specialised modules that will let you investigate particular HR fields with which you want to identify yourself. Who is this course for? HR Management: HR Management Course Online This HR Management: HR Management Course is ideal for anyone who wants to learn in-depth about HRM - HR Management: HR Management Course. Existing HR workers who are desperate for promotion should consider this course. This course is open to business management students and anyone looking to enhance their resume and career opportunities. Requirements HR Management: HR Management Course Online To enrol in this HR Management: HR Management Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our HR Management: HR Management Course. Be energetic and self-motivated to complete our HR Management: HR Management Course. Basic computer Skill is required to complete our HR Management: HR Management Course. If you want to enrol in our HR Management: HR Management Course, you must be at least 15 years old. Career path HR Management: HR Management Course Online This HR Management: HR Management Course qualification can help you in a range of professions. Some of them are listed below: Human Resource Managers Personal Assistant Recruiter Human Resource Director HR Coordinator Payroll Manager

HR Management - CPD Certified
Delivered Online On Demand5 hours 54 minutes
£12

Stay on top of your long list of stakeholders

5.0(1)

By Nadege Minois Coaching Vision

Masterclass on Stakeholder Engagement for Project Managers Are you navigating a complex landscape of stakeholders, each with unique influences and expectations? This masterclass is designed to empower project managers with practical, proven techniques for identifying, analysing, and engaging stakeholders effectively. Participants will learn how to categorise stakeholders using tools like the Influence/Interest Matrix and Salience Model, and assess engagement levels to craft tailored communication strategies. This masterclass focuses on clear, adaptable communication, backed by insights from real-world project challenges. You’ll gain the skills to turn even the most resistant stakeholders into project allies, ensuring smoother project delivery and stronger stakeholder relationships. Key Takeaways: - Techniques to identify and categorise stakeholders based on influence and interest. - Tools to assess engagement levels and determine the best engagement approach. - Tailored communication strategies to keep stakeholders aligned with project goals. Join me to transform your approach to stakeholder management, moving from managing challenges to building sustainable, strategic partnerships.

Stay on top of your long list of stakeholders
Delivered Online On Demand1 hour
£10

Overview This Line Management course will unlock your full potential and will show you how to excel in a career in Line Management. So upskill now and reach your full potential. Everything you need to get started in Line Management is available in this course. Learning and progressing are the hallmarks of personal development. This Line Management will quickly teach you the must-have skills needed to start in the relevant industry. In This Mental Health Course, You Will: Learn strategies to boost your workplace efficiency. Hone your Mental Health skills to help you advance your career. Acquire a comprehensive understanding of various Mental Health topics and tips from industry experts. Learn in-demand Mental Health skills that are in high demand among UK employers, which will help you to kickstart your career. This Line Management course covers everything you must know to stand against the tough competition in the Line Management field.  The future is truly yours to seize with this Line Management. Enrol today and complete the course to achieve a Line Management certificate that can change your professional career forever. Additional Perks of Buying a Course From Institute of Mental Health Study online - whenever and wherever you want. One-to-one support from a dedicated tutor throughout your course. Certificate immediately upon course completion 100% Money back guarantee Exclusive discounts on your next course purchase from Institute of Mental Health Enrolling in the Line Management course can assist you in getting into your desired career quicker than you ever imagined. So without further ado, start now. Process of Evaluation After studying the Line Management course, your skills and knowledge will be tested with a MCQ exam or assignment. You must get a score of 60% to pass the test and get your certificate.  Certificate of Achievement Upon successfully completing the Line Management course, you will get your CPD accredited digital certificate immediately. And you can also claim the hardcopy certificate completely free of charge. All you have to do is pay a shipping charge of just £3.99. Who Is This Course for? This Line Management is suitable for anyone aspiring to start a career in Line Management; even if you are new to this and have no prior knowledge on Line Management, this course is going to be very easy for you to understand.  And if you are already working in the Line Management field, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  Taking this Line Management course is a win-win for you in all aspects.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements This Line Management course has no prerequisite.  You don't need any educational qualification or experience to enrol in the Line Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online Line Management course. Moreover, this course allows you to learn at your own pace while developing transferable and marketable skills. Course Curriculum Module 01: Employee Training and Development Process Employee Training and Development Process 00:24:00 Module 02: Talent Management Talent Management 00:20:00 Module 03: Communication Skills Communication Skills 00:26:00 Module 04: Performance Appraisal Management Performance Appraisal Management 00:22:00 Module 05: Employee Relations Employee Relations 00:19:00 Module 06: Motivation and Counselling Motivation and Counselling 00:22:00 Module 07: Conflict Management Conflict Management 00:17:00 Module 08: Stress Management Stress Management 00:19:00 Module 09: Time Management Time Management 00:40:00 Module 10: Business Environment Business Environment 00:19:00 Module 11: Ensuring Health and safety at the Workplace Ensuring Health and safety at the Workplace 00:19:00 Assignment Assignment - Line Management 00:00:00

Line Management
Delivered Online On Demand4 hours 7 minutes
£11.99

Beyond One Happy Team: Self-Selection for a Better Culture

By IIL Europe Ltd

Beyond One Happy Team: Self-Selection for a Better Culture The talent shortage is real. According to CareerBuilder research, 60% of US organizations today can't fill their open positions in 12 weeks or more. Combined with a high turnover rate, this leads to a massive loss of profit opportunities.How can we create a culture that attracts people and keeps them engaged, motivated, and well-jelled with their teams? And after they join, how do we build resilience into our teams and the organization? Empowering people to choose their own teams - a 'self-selection' - is a great vehicle to build happiness, resilience and a better culture.In this session I will share stories from running successful self-selection events in New York, Dublin and Chicago, and how I prepare technology teams and management for their first self-selection events. Participants will learn about the ingredients of successful self-selection and its positive effects on employee retention and company resiliency. They will leave this session with actionable steps, excited about their first self-selection experiment. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Beyond One Happy Team: Self-Selection for a Better Culture
Delivered Online On Demand30 minutes
£15

Beyond One Happy Team: Self-Selection for a Better Culture

By IIL Europe Ltd

Beyond One Happy Team: Self-Selection for a Better Culture The talent shortage is real. According to CareerBuilder research, 60% of US organizations today can't fill their open positions in 12 weeks or more. Combined with a high turnover rate, this leads to a massive loss of profit opportunities.How can we create a culture that attracts people and keeps them engaged, motivated, and well-jelled with their teams? And after they join, how do we build resilience into our teams and the organization? Empowering people to choose their own teams - a 'self-selection' - is a great vehicle to build happiness, resilience and a better culture.In this session I will share stories from running successful self-selection events in New York, Dublin and Chicago, and how I prepare technology teams and management for their first self-selection events. Participants will learn about the ingredients of successful self-selection and its positive effects on employee retention and company resiliency. They will leave this session with actionable steps, excited about their first self-selection experiment. This and other IIL Learning in Minutes presentations qualify for PDUs. Some titles, such as Agile-related topics may qualify for other continuing education credits such as SEUs, or CEUs. Each professional development activity yields one PDU for one hour spent engaged in the activity. Some limitations apply and can be found in the Ways to Earn PDUs section that discusses PDU activities and associated policies.

Beyond One Happy Team: Self-Selection for a Better Culture
Delivered Online On Demand15 minutes
£15

Join our Talent Management course and discover your hidden skills, setting you on a path to success in this area. Get ready to improve your skills and achieve your biggest goals. The Talent Management course has everything you need to get a great start in this sector. Improving and moving forward is key to getting ahead personally. The Talent Management course is designed to teach you the important stuff quickly and well, helping you to get off to a great start in the field. So, what are you looking for? Enrol now! You will Learn The Following Things: Learn strategies to boost your workplace efficiency. Hone your skills to help you advance your career. Acquire a comprehensive understanding of various topics and tips. Learn in-demand skills that are in high demand among UK employers This course covers the topic you must know to stand against the tough competition. The future is truly yours to seize with this Talent Management. Enrol today and complete the course to achieve a certificate that can change your career forever. Details Perks of Learning with IOMH One-to-one support from a dedicated tutor throughout your course. Study online - whenever and wherever you want. Instant Digital/ PDF certificate 100% money back guarantee 12 months access Process of Evaluation After studying the course, an MCQ exam or assignment will test your skills and knowledge. You have to get a score of 60% to pass the test and get your certificate. Certificate of Achievement Certificate of Completion - Digital/PDF Certificate After completing the Talent Management course, you can order your CPD-accredited Digital/PDF Certificate for £5.99.  Certificate of Completion - Hard copy Certificate You can get the CPD Accredited Hard Copy Certificate for £12.99. (Each) Shipping Charges: Inside the UK: £3.99 International: £10.99 Who Is This Course for? This Talent Management is suitable for anyone aspiring to start a career in relevant field; even if you are new to this and have no prior knowledge, this course is going to be very easy for you to understand.  On the other hand, if you are already working in this sector, this course will be a great source of knowledge for you to improve your existing skills and take them to the next level.  This course has been developed with maximum flexibility and accessibility, making it ideal for people who don't have the time to devote to traditional education. Requirements There is no prerequisite to enrol in this course. You don't need any educational qualification or experience to enrol in the Talent Management course. Do note: you must be at least 16 years old to enrol. Any internet-connected device, such as a computer, tablet, or smartphone, can access this online course. Career Path The certification and skills you get from this Talent Management Course can help you advance your career and gain expertise in several fields, allowing you to apply for high-paying jobs in related sectors. Course Curriculum Section 1: Introduction Unit 1: Welcome to the Course 00:05:00 Unit 2: Highlights of this Course 00:02:00 Unit 3: Little Activity Before We Begin 00:01:00 Section 2: Core Concepts of Talent Management Unit 1: What is Talent Management 00:03:00 Unit 2: Responsibilities of Talent Management Manager & Professionals 00:02:00 Unit 3: Talent Management - The Pillar of Successful Business 00:03:00 Unit 4: Benefits of Talent Management: How Your Business Can Benefit From it 00:02:00 Section 3: Top Reasons Why Employees Leave an Organisation Unit 1: Top 5 Reasons Why Employees Leave an Organisation 00:04:00 Unit 2: Reasons of Employee Resignation 00:03:00 Section 4: Understanding the Needs and Mindset of Employee Unit 1: The Most Useful Technique to Understand Employee's Needs 00:04:00 Unit 2: Practical, Real Life Example of Retaining Top Employees & Keeping Them Engaged 00:06:00 Section 5: Steps to Create an Effective Talent Management Plan Unit 1: Steps in Talent Management Process 00:02:00 Section 6: Talent Acquisition Unit 1: What is Talent Acquisition and How it is Different from Recruitment 00:02:00 Unit 2: Steps for Talent Acquisition 00:05:00 Unit 3: Top Selection Tests to Check Candidate's Potential 00:04:00 Unit 4: Manpower Estimation Template 00:01:00 Section 7: How to Develop High Potential Employees Unit 1: Creating a High Performance Workforce 00:05:00 Unit 2: Understanding the Difference Between Training & Development 00:02:00 Unit 3: Why Talent Development Process is Important for Employees 00:02:00 Unit 4: How Talent Development Helps in Running the Business Smoothly 00:03:00 Unit 5: Steps in Developing the Talent 00:02:00 Section 8: Evaluating Performance Unit 1: Performance Management 00:02:00 Unit 2: Performance Appraisal 00:01:00 Unit 3: Tools for Performance Appraisal 00:06:00 Section 9: "SMR" - How You Can Retain the Employees Using This Formula Unit 1: 'SMR' - How You Can Retain the Employees Using This Formula 00:04:00 Section 10: How to Retain High Potential Employees Unit 1: Employee Retention Programs 00:02:00 Unit 2: Onboarding Correctly 00:06:00 Unit 3: Career Planning & Development 00:04:00 Unit 4: Job Promotions 00:05:00 Unit 5: Using Motivators (Financial & Non- Financial Incentives) 00:05:00 Unit 6: Maintaining Work-Life Balance 00:02:00 Section 11: Bonus Section: Achieving Business Goals with Talent Management Strategy Unit 1: Return on Investment (ROI) on Talent Management 00:03:00 Unit 2: Achieving Business Goals with The Help of Talented Workforce 00:04:00 Unit 3: Little Activity Before We Began - Here's What You Learnt 00:02:00 Section 12: Conclusion Unit 1: Conclusion 00:01:00

Talent Management
Delivered Online On Demand1 hour 50 minutes
£11.99