Customer Service Essentials 1 Day Training in Reading
Customer Service Essentials 1 Day Training in Liverpool
Our Site Management Safety Training Scheme (SMSTS) refresher training courses, available both online and in-person, are designed for managers and individuals in positions of authority who completed their original SMSTS training program less than three years ago. Aims Participants will undertake a concise yet equally engaging training program covering all essential aspects of enforcing health and safety codes of practice at construction sites. Topics include in-depth discussions on risk assessments and effective methods for monitoring and managing industry-specific hazards. Instructions For online courses labeled “Remote Learning,” a tutor will deliver the training via video call. All SMSTS courses are delivered and assessed in English. Participants must have a good command of the language to successfully complete the program. Additional attendee information will be provided via email. Please ensure you check your inbox.
Our first aid at work training courses are in accordance with guidance provided by the Health & Safety executive (HSE) and are both fun and informative. This qualification should enable Learners to attain the knowledge and practical competencies needed to deal with a range of first aid situations. Learners should be able to demonstrate the practical administration of safe, prompt, effective first aid in emergency situations with an understanding of the role of first aider and include dynamic and realistic casualty simulation which puts the candidates through their paces. We hold the First Aid at Work course at our Education Centre in Ellesmere Port. We are also able to teach this course 'in-house' at our clients preferred site. Learners must be at least 14 years old on the first day of training and be able to perform tasks at floor level. There are no other formal entry requirements but we strongly recommend that Learners have a minimum of Level 1 in literacy and numeracy or equivalent.
This one-day course is a must for anyone considering or already working within a construction or civil engineering environment. This course provides Health and Safety awareness and is endorsed by Build UK as a standard training for all operatives on site. Aims To give a clear understanding of Regulations & Legislation that applies to construction work and is an ideal refresher for any operative that has previously completed training in Health & Safety. Course Content • Accident prevention • Health & Safety law • Control and management of the site and your how your role fits in with this • Risk assessments and method statements • Performing safely on site • Reporting unsafe acts to prevent an accident • Individual & employee responsibilities • What to do if you think anyone’s Health and Safety is being put at risk Assessment At the end of this course, all delegates will have a clear understanding of the requirements of Health and Safety Legislation and their responsibilities to comply with them. Candidates will need to complete a multiple-choice exam at the end of the CITB course. They will also need to engage and interact with others throughout the day. Certificate This certification for this course is valid for 5 years and is endorsed by Build UK as a standard training for all operatives. The certificate is part of CSCS Green Card requirements. To remain certified in this area, you will need to retake the course before the expiry date or have completed an NVQ2 or higher in your skills set. Instructions Please note all Health & Safety Awareness courses with the venue “Remote Learning” will be delivered by a tutor over a video call. This training will be delivered and assessed in English language; therefore, a good standard is required to complete the course. Further attendee information will be sent in a separate email, please check your inbox.
Our first aid at work training courses are in accordance with guidance provided by the Health & Safety executive (HSE) and are both fun and informative. This qualification should enable Learners to attain the knowledge and practical competencies needed to deal with a range of emergency first aid situations. Learners should be able to demonstrate the practical administration of safe, prompt, effective first aid in emergency situations with an understanding of the role of first aider. and include dynamic and realistic casualty simulation which puts the candidates through their paces. We hold the Emergency First Aid at Work at our Education Centre in Ellesmere Port. We are also able to teach this course 'in-house' at our clients preferred site. Learners must be at least 14 years old on the first day of training and be able to perform tasks at floor level. There are no other formal entry requirements but we strongly recommend that Learners have a minimum of Level 1 in literacy and numeracy or equivalent.
LOOKING FOR: ADULT FICTION, NON-FICTION Florence has been at A M Heath for five years and represents a range of commercial fiction and non-fiction. For fiction, comforting, funny and warm reads, as well as gripping page-turners, will always be Florence's cup of tea. Her favourite thing is to escape with a story she can’t put down. If you think your book fits that, then do send it to her. Books in this vein that really left her wanting one more chapter include Marian Keyes’s character, Rachel, from Rachel’s Holiday that left Florence with a compassion for addiction that only the most skilled of writers can conjure. Florence finds Catherine Newman to be a genius for making hospice care so funny in We All Want Impossible Things. Smart page turners such as Anatomy of a Scandal, Such a Fun Age, and Tomorrow, and Tomorrow, and Tomorrow, wowed her with clever, gripping prose and complicated, flawed characters she hadn't met before. She also loves older classics like the Cazalet Chronicles and Georgette Heyer’s Regency novels. Florence is actively looking for writers who are under-represented in the publishing world, through non-traditional channels, as well as her submissions. She’s keen to find non-fiction and fiction writers who speak to a millennial and younger audience, be that a journalist who is looking to expand an idea, a screenwriter who is looking to try their hand at fiction or perhaps an activist with a social media platform. She is also interested in environmental and social issues. The authors she represents include Jaspreet Kaur, Salma El-Wardany, Rachel Thompson, Annie Lord, Angelica Malin and Phil Ellis. Their books range from the heart-breaking and profound to the inspirational, funny and wise, with almost everything in between. Florence does not wish to receive, YA, Fantasy or Sci-fi. Florence would like you to submit a covering letter, 1 page synopsis and the first 5,000 words of your manuscript in a single word document. (In addition to the paid sessions, Florence is kindly offering one free session for low income/under-represented writers. Please email agent121@iaminprint.co.uk to apply, outlining your case for this option which is offered at the discretion of I Am In Print). By booking you understand you need to conduct an internet connection test with I Am In Print prior to the event. You also agree to email your material in one document to reach I Am In Print by the stated submission deadline and note that I Am In Print take no responsibility for the advice received during your agent meeting. The submission deadline is: Monday 21st July 2025 at 09:00am UK BST
This advanced phlebotomy course will allow you to receive practical demonstrations and hands-on training as a part of the practical training to support your role. At the beginning of the session, you will be required to observe the experienced trainers and trained phlebotomists. You will learn how to smoothly draw blood, minimize hazards, and manage the patient’s reaction through a practical demonstration on a mannequin. Finally, under close supervision, you will get the opportunity to collect blood samples from other fellow colleagues. Course Highlights Gain a Recommendation Letter from Your Supervisor Accredited by the CPD Certification Recognised and Valuable Certification Face-to-Face Practical Training Sessions Supervised by experienced phlebotomists Location & Class Schedule Venue Location Nr. 1: Bank Studio, 23 Park Royal Road, NW10 7JH You can select your preferred date from any of the following months: 24th June, 1st July and 4th July, 2025 2nd, 7th and 11th July, 2025 13th, 20th and 27th July, 2025 13th, 20th and 27th July, 2025 15th, 22nd and 29th July, 2025 19th, 24th and 31st July, 2025 23rd, 30th July and 3rd August, 2025 1st, 7th and 13th August, 2025 10th, 17th and 24th August, 2025 14th, 21th and 28th August, 2025 20th, 29th August and 3rd September, 2025 23rd, 30th August and 6th September, 2025 Venue Location Nr. 2: 83-85 Hagley Road, Birmingham, B16 8QG You can select your preferred date from any of the following months: 11th, 18th and 25th July, 2025 17th, 24th and 31st July, 2025 5th, 12th and 19th August, 2025 15th, 22nd and 29th August, 2025 12th, 19th and 26th September, 2025 18th, 25th September and 2nd October, 2025 Venue Location Nr. 3: Pure Offices, Kembrey Park, Swindon, SN2 8BW You can select your preferred date from any of the following months: 13th, 20th and 27th July, 2025 16th, 23rd and 30th August, 2025 14th, 21st and 28th September, 2025 11th, 18th, 25th October, 2025 15th, 22nd, 29th November, 2025 6th, 13th, 20th December, 2025 Venue Location Nr. 4: Filwood Community Centre, Knowle, Bristol BS4 1JP You can select your preferred date from any of the following months: 16th, 23rd July and 31st July, 2025 12th, 19th August and 2nd September, 2025 12th, 19th, 26th September, 2025 13th, 20th and 27th October, 2025 14th, 21st, 28th November, 2025 Venue Location Nr. 4: Glan-Yr-Ely, Ynysmaerdy, Pontyclun, Cardiff CF72 8LJ You can select your preferred date from any of the following months: 2nd, 16th and 23rd September, 2025 4th, 11th and 25th November, 2025 It can be tough to put your best foot forward in the job market with only online Phlebotomy training. Hence, our practical sessions will provide you with the required experience that your employers might want to see when you apply for the job. This advanced phlebotomy competency training is designed to give you an opportunity to practice, build confidence and gain valuable experience, which will help your professional career when you will apply for the job. This extensive course covers the following credentials: Practical demonstration Labelling tubes Blood-taking techniques Code of practice Safety protocols Needle safety techniques Processing of blood samples Prioritising patients Who is this Advanced Phlebotomy Training Course for? This advanced phlebotomy course is primarily aimed at: Phlebotomists Health Visitors Physiotherapists Occupational Therapists Healthcare professionals Nurses, midwives, pharmacists and doctors Freshers looking to begin their career as a phlebotomist Anyone looking to enhance their blood-sampling skills Whether you are a fresher looking to kickstart your career in the field of phlebotomy or practising healthcare looking to enhance your phlebotomy skills, this course will help you achieve your professional aspirations by all means. Aims and Learning Outcomes of this Advanced Phlebotomy Training Course By the end of this advanced phlebotomy course, you will: Know how to utilise proper safety precautions Assess a phlebotomist’s personal and professional attributes Accept the core roles and obligations of a phlebotomist Understand the code of conduct required to be followed by a phlebotomist Know how to draw blood using the right procedure Establish the process to handle venipuncture-related issues Understand how to handle and preserve blood samples safely Entry Requirements In order to attend the advanced phlebotomy course you need to complete our basic phlebotomy training course. However, it is open to students of all academic backgrounds. Assessment Method As part of the assessment, you will be required to execute a live blood draw and collection that will be closely supervised and marked by the experienced phlebotomist responsible for monitoring you. Upon successful demonstration of blood sampling, you will be awarded a certificate of competency that is accepted by thousands of professional bodies and government regulators here in the UK and around the world. Recognised Accreditation This course is accredited by Continuing Professional Development (CPD). CPD UK is globally recognised by employers, professional organisations, and academic institutions, thus a certificate from CPD Certification Service creates value towards your professional goal and achievement. CPD certificates are accepted by thousands of professional bodies and government regulators here in the UK and around the world. Many organisations look for employees with CPD requirements, which means, that by doing this course, you would be a potential candidate in your respective field. Certificate of Achievement Competency Certificate and Certificate of Achievement from Lead Academy You will receive a competency certificate after successfully completing the Part 2 of the phlebotomy course, which serves as confirmation that you are qualified to function as a phlebotomist without the need for close supervision. Also, on successful completion of the phlebotomy course, you will be eligible to obtain a CPD accredited PDF and Hardcopy certificate of achievement as proof of your new skill. The certificate of achievement is an official credential that confirms that you successfully finished a course with Lead Academy.
Struggling to perfect your latte art? Our comprehensive 3-hour masterclass will teach you all about texturing milk, pouring patterns and achieving beautiful latte art. The course is a hands-on, practical experience where you will work alongside Benny, an experienced speciality coffee barista, to learn all about latte art and up your game. You'll learn the theory and tips behind getting perfectly-textured milk, watch demonstrations and then use our top-quality equipment to have plenty of goes yourself at pouring patterns, with constant feedback and guidance. We also specifically cater towards non-dairy milk drinkers too, so please let us know in advance whether you would like to learn with oat milk or dairy by entering it in your booking notes. Two hour short course If you already have some experience and are looking for a shorter, two-hour course then see the other options on our website. Free coffee Included with your booking are two x 230gr bags of our speciality coffee for you to take home to enjoy and practice with! Request a date We usually run this workshop on a Thursday, Friday or Saturday at 5pm. We are regularly adding new dates but if you have a specific day you'd like to do the course then please use the request a date feature or contact us and we'll check our availability. Thank you.