Duration 1 Days 6 CPD hours This course is intended for This basic course is for: Business Analyst Systems Engineer Software Engineer Requirements Engineer Requirements Manager Requirements Team Leader Overview Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data This course builds on the content learned in the IBM Engineering Requirements Management DOORS V9.6 Foundation course. It is designed for those who will be in the role of team lead or project manager, or who want to learn more about advanced DOORS end-user functionality. It discusses creating and structuring DOORS projects, defining linking relationships and attributes, setting access permissions, and managing change. It also discusses external linking, working with spreadsheets, and applying configuration management strategies to DOORS data. Course Outline Build projects in DOORS, including defining data structure, linking schema, attributes, and access permissions Use DOORS external linking facilities Share DOORS information with 3rd parties Control the flow of changes through your DOORS database Apply configuration management and backup strategies to your DOORS data
Duration 1 Days 6 CPD hours This course is intended for The ProxySG 6.6 Diagnostics and Troubleshooting course is intended for students who wish to gain familiarity with ProxySG troubleshooting techniques and tools. Overview By the completion of this course, you will be able to:Describe the troubleshooting methodology as recommended by Symantec.Diagnose and solve a variety of access and performance issues using tools such as sysinfo files, packet captures, and policy traces. The ProxySG 6.6 Diagnostics and Troubleshooting course provides a structured approach to diagnosing and solving common troubleshooting issues related to ProxySG deployments. The course will emphasize hands-on experience, with extensive opportunities to build competency in the use of the powerful diagnostic tools available on the ProxySG. ProxySG Secure Web Gateway? Overview of Typical Troubleshooting Issues Overview of common issues related to internal resources, external dependencies, SSL interception, and policy efficiency. Introduction to how to use sysinfo files to gain useful troubleshooting information. Troubleshooting Issues Related to External Dependencies Methods for diagnosing and solving authentication issues. Methods for diagnosing and solving DNS issues. Troubleshooting SSL Interception Issues Methods for diagnosing and solving issues related to SSL interception. Troubleshooting Performance Issues Related to Policy Efficiency Methods for optimizing performance through tips for creating more efficient policies.
Duration 2.25 Days 13.5 CPD hours This course is intended for nded for individuals who want to gain basic knowledge of working on Microsoft Server Fundamentals 2016 Overview Upon successful completion of this course students will learn the introductory and fundamental functions and services in a Windows Server domain environment. This includes basic Active Directory principles and structures, Windows Firewall basics and configuration, sharing folders and NTFS permissions, Hyper-V virtualization fundamentals, NPS and RADIUS fundamentals, Windows Server backup, and introductory Group Policy functions and uses. In this course, students will learn about Active Directory Domain Services, Windows Firewall with Advanced Security, Shared Folders, Virtualization, Network Policy Server, Windows Server Backup and Group Policy. IntroductionActive Directory Domain Services Overview Domains OUs Forest Domain Controllers Windows Firewarll with Advanced Security Firewall Rules and the Firewall Applet Connection Security Rules Shared Folders Shared Folder Ideas and Options Sharing A Folder Permissions Virtualization Hyper-V Ideas Virtual Disks and Switches Virtual Networks and MAC Network Policy Server RADIUS Ideas Window Server Backup Backup options and types Backup performance and advanced settings Group Policy Creation of Group Policy Settings for GPOs Applying GPOs
Duration 3 Days 18 CPD hours This course is intended for Salesforce consultants and administrators Overview When you complete this course, you will be able to:Enable Field Service Lightning.Describe the capabilities and components of Field Service Lightning.Know the right questions to ask prior to implementing Field Service Lightning.Understand the steps to successfully implement Field Service Lightning In this hands-on course, you will learn about Field Service Lightning components and even have the opportunity to implement Field Service Lightning for AW Computing, our fictitious company. What is Field Service Lightning? Define Field Service Lightning Identify the challenges of field service management and how FSL can overcome those challenges Describe what connected field service looks like Explain the main components and capabilities of FSL Meet AW Computing Learn about AW Computing Understand the business reason why AW Computing has purchased FSL Plan for Field Service Lightning Learn the essential questions to ask before setting up FSL Consider FSL limitations Set Up Field Service Lightning (Long Module) Set up FSL Components and Managed Package Walk Through the FSL Process by Role View and perform FSL actions as a Service Agent View and perform FSL actions as a Dispatcher View and perform FSL actions as a Field Resource View and run FSL reports as a Supervisor / Manager
Duration 5 Days 30 CPD hours This course is intended for This is an advanced course for AIX system administrators, and system support individuals with at least six months of experience in AIX. Overview Perform system problem determination and reporting procedures including analyzing error logs, creating dumps of the system, and providing needed data to the AIX Support personnel Examine and manipulate Object Data Manager databases Identify and resolve conflicts between the Logical Volume Manager (LVM) disk structures and the Object Data Manager (ODM) Complete a very basic configuration of Network Installation Manager to provide network boot support for either system installation or booting to maintenance mode Identify various types of boot and disk failures and perform the matching recovery procedures Implement advanced methods such as alternate disk install, multibos, and JFS2 snapshots to use a smaller maintenance window In this course, learn advanced AIX system administrator skills focusing on availability and problem determination and learn detailed knowledge of the ODM database where AIX maintains configuration information. Day 1 Advanced AIX administration overview The Object Data Manager Error monitoring Day 2 Network Installation Manager basics System initialization: Accessing a boot image Day 3 System initialization: rc.boot and inittab LVM metadata and related problems Disk management procedures Day 4 Disk management procedures (continued) Install and cloning techniques Advanced backup techniques Day 5 Advanced backup techniques (continued) Diagnostics The AIX system dump facility
Duration 3 Days 18 CPD hours This course is intended for Developers Architects Administrators Overview By the end of the course, you should be able to meet the following objectives: Install and configure RabbitMQ Activate and use plugins such as the web management console Implement messaging patterns and applications using the Java client Set up a cluster of RabbitMQ nodes Configure high availability appropriately Tune and optimize RabbitMQ for better performance Secure RabbitMQ This intensive instructor-led course in RabbitMQ provides a deep dive into how to install, configure, and develop applications which leverage RabbitMQ messaging. The course begins with RabbitMQ installation and general configuration. It continues with developing messaging applications using the Java APIs, and delves into more advanced topics including clustering, high availability, performance, and security. Modules are accompanied by lab exercises that provide hands-on experience Introduction to Spring Essentials Kubernetes Overview BOSH Introduction Deploy, Patch & Upgrade Deploy a simple release Inside the VM Persistent Disks Patch the OS Upgrade Nginx Entry Point Set up a jumpbox Platform Infrastructure Pave the IaaS Deploy ops manager Deploy BOSH director Containerized Workloads Deploy Pivotal Container Service Provision a Kubernetes Cluster Harbor Container Registry Application Deployment Helm Advanced BOSH Deploy a distributed system Deploy Concourse CredHub Troubleshooting Concourse Deployment Concourse Day 2 Operations
Duration 0.5 Days 3 CPD hours This course is intended for This course is designed for business professionals in any functional role who need to participate in Zoom meetings and webinars, and who may also be called on to host Zoom events. Overview In this course, you will participate in and host Zoom meetings to collaborate with others. You will: Use Zoom as a meeting participant. Use Zoom to host meetings. Customize Zoom settings. Manage Zoom contacts. With people transitioning to working remotely, virtual meetings have become the norm and, as a result, the Zoom video conferencing tool is gaining attention and usage. If Zoom has become part of your professional or personal life, this course will help you be a more confident and productive Zoom user. In this course, you will participate in and host Zoom meetings, use Zoom productivity tools such as breakout rooms and contacts, and apply Zoom security and personalization. Using Zoom as a Meeting Participant Topic A: Join a Zoom Meeting Topic B: Participate in a Zoom Meeting Topic C: Collaborate in a Meeting Using Zoom to Host Meetings Topic A: Schedule a Meeting Topic B: Host a Meeting Topic C: Use Breakout Rooms Topic D: Compare Meetings and Webinars Customizing Zoom Topic A: Customize Settings in the Zoom Web Portal Topic B: Customize Zoom Desktop Client Settings Managing Zoom Contacts Topic A: Add Zoom Contacts Topic B: Chat with Zoom Contacts
Duration 1.75 Days 10.5 CPD hours This course is intended for The course is aimed at experienced project managers, business management and specialists in both private and public companies. A good understanding of the basic mechanisms in organisations and markets is required. Overview Knowledge of the 4 dimensions needed for efficient business transformation and digital transformation: Platform, Planning, People and Processes Be able to look at your own organisation in an outside-in perspective Insight into the journey from a precise project scope to the project's components of work packages and to the following organisational implementation Ability to define precise digital service processes Understanding of business and organisational dynamics Tools to break down a defined business algorithm to specific specifications for an IT project Transformation Framework integrates well known management theory with common project management methods. Provides access to a unique and coherent toolbox and IT workbench, which includes the ability to transform digital strategies. The Structure Of 4Dimensions Framework The Digital Ecosystem Organisational setup Structure of the Business Platform Understanding of the course goal The 4D Framework Platform Dimension Plan Dimension People Dimension Working with the framework Views Approaches Wrap up of the day How To Work With 4Dimensions Framework Wrap up of day 1 Toolbox Change sheets Agile Transformation Plan Case work How to use the transformation tool 4dimensions.info How to succeed with the transformation Transformation roles How to get started
Duration 3 Days 18 CPD hours This course is intended for This course is intended for: Network administrators Network engineers Network managers System engineers Overview After taking this course, you should be able to: Describe the Cisco ThousandEyes solution and its high-level use cases Identify different types of ThousandEyes agents and supported tests Describe different Enterprise Agent deployment options, requirements, and procedures for agent deployment Describe different ThousandEyes test types Compare Thousand Eyes web layer tests Describe the role of an Endpoint Agent Deploy and Configure an Endpoint Agent Utilize ThousandEyes when performing the root cause analysis Discuss the challenges that ThousandEyes Internet Insights can address Describe the role and configuration of default and custom alerts Distinguish between usability of dashboards and reports Utilize ThousandEyes to monitor solutions end-to-end Describe how to perform system administration The Implementing and Troubleshooting Networks Using Cisco ThousandEyes (ENTEIT) v1.0 course is designed to introduce you to and familiarize you with Cisco© ThousandEyes. Through a combination of lectures and hands-on experience, you will learn to implement and configure the Cisco ThousandEyes solution. You will also learn to install and configure the Cisco ThousandEyes agents with different test types. This solution will also enable you to perform root cause analysis when troubleshooting. Course Outline Introducing Cisco ThousandEyes Introducing Cisco ThousandEyes Agents and Tests Deploying Enterprise Agents Describing ThousandEyes Routing, Network DNS, and Voice Tests Describing Cisco ThousandEyes Web Tests Introducing Endpoint Agents Deploying Endpoint Agents Troubleshooting with Cisco ThousandEyes Using Internet Insights Configuring Alerts Customizing Dashboards and Reports Monitoring Solutions Administrating the System
Duration 5 Days 30 CPD hours This course is intended for The primary audience for this course are Application Consultants, Business Analysts, Business Process Owners/Team Leads/Power Users, Program/Project Managers, Technology Consultants, and Users. In this course, students will gain SAP Netweaver Business Warehouse knowledge necessary for successful implementation and administration within a heterogeneous SAP NetWeaver BW system landscape. Data Warehousing Describing Data Warehouse Systems Describing Data Warehouse Architecture Using the Data Warehousing Workbench Master Data Modeling in SAP BW Describing InfoObjects Creating Characteristic InfoObjects The Loading of Master Data from SAP Data Sources Describing Data Flow Modeling a Master Data Flow Loading a Master Data Flow Modeling with the Graphical Data Flow Tool Loading of Transaction Data from SAP DataSources Describing the Core InfoProviders Creating a Key Figure InfoObject Creating a DataStore Object (DSO) Loading Transaction Data into a Data Store Object Describing the Extended Star Schema of an InfoCube Creating InfoCubes Loading Transaction Data into an InfoCube Master Data Loading from Flat File Data Sources Loading Data From a Flat File Describing the Data Flow in Detail Describing the Data Loading Process in Detail InfoProviders in SAP BW Explaining the InfoProviders Used in SAP BW ? Introduction Creating MultiProviders Usage of SAP BI Content Using BI Content Query Performance Optimization Optimizing Query Performance Monitoring Performance Creating and Filling Aggregates The SAP BW Administration Describing Administrative Tasks and Tools Administrating the InfoCubes Administrating the DataStore Objects Creating Process Chains