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***Level 5 Accounting & Finance*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Level 5 Accounting & Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Level 5 Accounting & Finance course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting & Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 5 Accounting & Finance*** Detailed Course Curriculum Module 1: Essentials of Accounting and Finance Identify the Non-Financial Manager's Concern with Finance The Importance of Finance Financial and Operating Environment Module 2: Types of Cost Data and Cost Analysis The Importance of Cost Data Types of Costs How Do Your Costs Behave? Segregating Fixed Cost and Variable Cost Cost Allocation Cost Analysis What You Can Learn from the Japanese? Module 3: Contribution Analysis Should You Accept a Special Order? How Do You Determine a Bid Price? Determining Profit from Year to Year Are You Utilising Capacity? Module 4: Break-Even and Cost-Volume-Profit Analysis What is Cost-Volume-Profit Analysis? What and Why of Break-Even Sales? What is the Margin of Safety? Cash Break-Even Point What is Operating Leverage? Sales Mix Analysis Module 5: Relevant Cost and Making Short-Term Decisions What Costs Are Relevant to You? Accepting or Rejecting a Special Order Pricing Standard Products Determining Whether to Sell or Process Further Adding or Dropping a Product Line Utilising Scarce Resources Don't Forget the Qualitative Factors Module 6: Forecasting Cash Needs and Budgeting Forecasts Using Forecasts Preparing Financial Forecasts Budgets The Sales Budget The Production Budget The Direct Material Budget The Direct Labour Budget The Factory Overhead Budget The Ending Inventory The Selling and Administrative Expense Budget The Cash Budget The Budgeted Income Statement The Budgeted Balance Sheet A Shortcut Approach to Formulating the Budget Module 7: Cost Control and Variance Analysis Defining a Standard The Usefulness of Variance Analysis Setting Standards Determining and Evaluating Sales Variances Cost Variances Labour Variances Overhead Variances The Use of Flexible Budgets in Performance Reports Standards and Variances in Marketing Sales Standards Variances in Warehousing Costs Module 8: Managing Financial Assets Working Capital Financing Assets Managing Cash Properly Getting Money Faster Delaying Cash Payments Opportunity Cost of Foregoing a Cash Discount Volume Discounts Module 9: Managing Accounts Receivable and Credit Credit References Credit Policy Analysing Accounts Receivable Module 10: Managing Inventory Inventory Management Considerations Inventory Analysis Determining the Carrying and Ordering Costs The Economic Order Quantity (EOQ) Avoiding Stock Outs Determining the Reorder Point or Economic Order Point (EOP) The ABC Inventory Control Method Supply Chain Management Module 11: The Time Value of Money Future Values - How Money Grows Future Value of an Annuity Present Value - How Much Money is Worth Now? Present Value of Mixed Streams of Cash Flows Present Value of an Annuity Perpetuities Applications of Future Values and Present Values Module 12: Capital Budgeting Decisions Types of Investment Projects What Are the Features of Investment Projects? Selecting the Best Mix of Projects With a Limited Budget Income Taxes and Investment Decisions Types of Depreciation Methods How Does MACRS Affect Investment Decisions? The Cost of Capital Module 13: Improving Managerial Performance What is Return on Investment (ROI)? What Does ROI Consist of? - Du Pont Formula ROI and Profit Objective ROI and Profit Planning ROI and Return on Equity (ROE) Module 14: Sources of Short-Term Financing Trade Credit Cash Discount When are Bank Loans Advisable? Working with a Bank Issuing Commercial Paper Using Receivables for Financing Using Inventories for Financing Module 15: Considering Term Loans and Leasing Intermediate-Term Bank Loans Using Revolving Credit Insurance Company Term Loans Financing with Equipment Leasing Module 16: Long-Term Debt and Equity Financing Types of Long-Term Debt Equity Securities How Should You Finance? Module 17: Accounting Conventions and Recording Financial Data Double Entry and the Accounting Equation Assessment Method After completing each module of the Level 5 Accounting & Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Accounting & Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Accounting & Finance This course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Level 5 Accounting & Finance There are no specific requirements for because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 5 Accounting & Finance course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 Accounting & Finance This Level 5 Accounting & Finance course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

***Level 5: Accounting and Finance*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Level 5: Accounting and Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Level 5: Accounting and Finance course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting and Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 5: Accounting and Finance*** Detailed Course Curriculum Module 1: Essentials of Accounting and Finance Identify the Non-Financial Manager's Concern with Finance The Importance of Finance Financial and Operating Environment Module 2: Types of Cost Data and Cost Analysis The Importance of Cost Data Types of Costs How Do Your Costs Behave? Segregating Fixed Cost and Variable Cost Cost Allocation Cost Analysis What You Can Learn from the Japanese? Module 3: Contribution Analysis Should You Accept a Special Order? How Do You Determine a Bid Price? Determining Profit from Year to Year Are You Utilising Capacity? Module 4: Break-Even and Cost-Volume-Profit Analysis What is Cost-Volume-Profit Analysis? What and Why of Break-Even Sales? What is the Margin of Safety? Cash Break-Even Point What is Operating Leverage? Sales Mix Analysis Module 5: Relevant Cost and Making Short-Term Decisions What Costs Are Relevant to You? Accepting or Rejecting a Special Order Pricing Standard Products Determining Whether to Sell or Process Further Adding or Dropping a Product Line Utilising Scarce Resources Don't Forget the Qualitative Factors Module 6: Forecasting Cash Needs and Budgeting Forecasts Using Forecasts Preparing Financial Forecasts Budgets The Sales Budget The Production Budget The Direct Material Budget The Direct Labour Budget The Factory Overhead Budget The Ending Inventory The Selling and Administrative Expense Budget The Cash Budget The Budgeted Income Statement The Budgeted Balance Sheet A Shortcut Approach to Formulating the Budget Module 7: Cost Control and Variance Analysis Defining a Standard The Usefulness of Variance Analysis Setting Standards Determining and Evaluating Sales Variances Cost Variances Labour Variances Overhead Variances The Use of Flexible Budgets in Performance Reports Standards and Variances in Marketing Sales Standards Variances in Warehousing Costs Module 8: Managing Financial Assets Working Capital Financing Assets Managing Cash Properly Getting Money Faster Delaying Cash Payments Opportunity Cost of Foregoing a Cash Discount Volume Discounts Module 9: Managing Accounts Receivable and Credit Credit References Credit Policy Analysing Accounts Receivable Module 10: Managing Inventory Inventory Management Considerations Inventory Analysis Determining the Carrying and Ordering Costs The Economic Order Quantity (EOQ) Avoiding Stock Outs Determining the Reorder Point or Economic Order Point (EOP) The ABC Inventory Control Method Supply Chain Management Module 11: The Time Value of Money Future Values - How Money Grows Future Value of an Annuity Present Value - How Much Money is Worth Now? Present Value of Mixed Streams of Cash Flows Present Value of an Annuity Perpetuities Applications of Future Values and Present Values Module 12: Capital Budgeting Decisions Types of Investment Projects What Are the Features of Investment Projects? Selecting the Best Mix of Projects With a Limited Budget Income Taxes and Investment Decisions Types of Depreciation Methods How Does MACRS Affect Investment Decisions? The Cost of Capital Module 13: Improving Managerial Performance What is Return on Investment (ROI)? What Does ROI Consist of? - Du Pont Formula ROI and Profit Objective ROI and Profit Planning ROI and Return on Equity (ROE) Module 14: Sources of Short-Term Financing Trade Credit Cash Discount When are Bank Loans Advisable? Working with a Bank Issuing Commercial Paper Using Receivables for Financing Using Inventories for Financing Module 15: Considering Term Loans and Leasing Intermediate-Term Bank Loans Using Revolving Credit Insurance Company Term Loans Financing with Equipment Leasing Module 16: Long-Term Debt and Equity Financing Types of Long-Term Debt Equity Securities How Should You Finance? Module 17: Accounting Conventions and Recording Financial Data Double Entry and the Accounting Equation Assessment Method After completing each module of the Level 5: Accounting and Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5: Accounting and Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5: Accounting and Finance This course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Level 5: Accounting and Finance There are no specific requirements for Level 5: Accounting and Finance course because it does not require any advanced knowledge or skills. Students who intend to enrol in this course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5: Accounting and Finance This course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

***Level 5 Accounting & Finance*** Accounting and finance assist businesses in measuring, monitoring, and planning their operations. This Level 5 Accounting & Finance course has been designed to provide a thorough introduction to business Accounting and Finance as both an idea and a profession. This course will equip you with in-demand accounting and finance skills as well as the ability to complete practicable processes while working in an organisation. This could be tricky, especially if this is your first consignment in the accounting and finance sector. Our Level 5 Accounting & Finance course provides a solid understanding of accounting and financial methods, concepts, and duties to properly prepare you for a career in the accounting and finance sector. Learning Outcomes After completing this Level 5 Accounting & Finance course, learner will be able to: Understand the essentials of accounting and finance Understand the types of cost data and cost analysis Gain a thorough understanding of contribution analysis Understand break-even and cost-volume-profit analysis Understand relevant cost and know to make short-term decisions Know how to manage financial assets Understand forecasting cash needs and budgeting Cost control and variance analysis Know how to manage accounts receivable and credit Know how to manage inventory Understand the time value of money Know how to improve managerial performance Understand capital budgeting decisions Understand improve managerial performance Understand sources of short-term financing Know how to consider term loans and leasing Understand long-term debt and equity financing Understand accounting conventions and recording financial data Why Choose Level 5 Accounting & Finance Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. 24/7 support via live chat, phone call or email. Free PDF certificate as soon as completing the course. ***Others Benefits of this Level 5 Accounting & Finance Course Free One PDF Certificate Lifetime Access Unlimited Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the course ] ***Level 5 Accounting & Finance*** Detailed Course Curriculum of this Level 5 Accounting & Finance Course: Module 1: Essentials of Accounting and Finance Identify the Non-Financial Manager's Concern with Finance The Importance of Finance Financial and Operating Environment Module 2: Types of Cost Data and Cost Analysis The Importance of Cost Data Types of Costs How Do Your Costs Behave? Segregating Fixed Cost and Variable Cost Cost Allocation Cost Analysis What You Can Learn from the Japanese? Module 3: Contribution Analysis Should You Accept a Special Order? How Do You Determine a Bid Price? Determining Profit from Year to Year Are You Utilising Capacity? Module 4: Break-Even and Cost-Volume-Profit Analysis What is Cost-Volume-Profit Analysis? What and Why of Break-Even Sales? What is the Margin of Safety? Cash Break-Even Point What is Operating Leverage? Sales Mix Analysis Module 5: Relevant Cost and Making Short-Term Decisions What Costs Are Relevant to You? Accepting or Rejecting a Special Order Pricing Standard Products Determining Whether to Sell or Process Further Adding or Dropping a Product Line Utilising Scarce Resources Don't Forget the Qualitative Factors Module 6: Forecasting Cash Needs and Budgeting Forecasts Using Forecasts Preparing Financial Forecasts Budgets The Sales Budget The Production Budget The Direct Material Budget The Direct Labour Budget The Factory Overhead Budget The Ending Inventory The Selling and Administrative Expense Budget The Cash Budget The Budgeted Income Statement The Budgeted Balance Sheet A Shortcut Approach to Formulating the Budget Module 7: Cost Control and Variance Analysis Defining a Standard The Usefulness of Variance Analysis Setting Standards Determining and Evaluating Sales Variances Cost Variances Labour Variances Overhead Variances The Use of Flexible Budgets in Performance Reports Standards and Variances in Marketing Sales Standards Variances in Warehousing Costs Module 8: Managing Financial Assets Working Capital Financing Assets Managing Cash Properly Getting Money Faster Delaying Cash Payments Opportunity Cost of Foregoing a Cash Discount Volume Discounts Module 9: Managing Accounts Receivable and Credit Credit References Credit Policy Analysing Accounts Receivable Module 10: Managing Inventory Inventory Management Considerations Inventory Analysis Determining the Carrying and Ordering Costs The Economic Order Quantity (EOQ) Avoiding Stock Outs Determining the Reorder Point or Economic Order Point (EOP) The ABC Inventory Control Method Supply Chain Management Module 11: The Time Value of Money Future Values - How Money Grows Future Value of an Annuity Present Value - How Much Money is Worth Now? Present Value of Mixed Streams of Cash Flows Present Value of an Annuity Perpetuities Applications of Future Values and Present Values Module 12: Capital Budgeting Decisions Types of Investment Projects What Are the Features of Investment Projects? Selecting the Best Mix of Projects With a Limited Budget Income Taxes and Investment Decisions Types of Depreciation Methods How Does MACRS Affect Investment Decisions? The Cost of Capital Module 13: Improving Managerial Performance What is Return on Investment (ROI)? What Does ROI Consist of? - Du Pont Formula ROI and Profit Objective ROI and Profit Planning ROI and Return on Equity (ROE) Module 14: Sources of Short-Term Financing Trade Credit Cash Discount When are Bank Loans Advisable? Working with a Bank Issuing Commercial Paper Using Receivables for Financing Using Inventories for Financing Module 15: Considering Term Loans and Leasing Intermediate-Term Bank Loans Using Revolving Credit Insurance Company Term Loans Financing with Equipment Leasing Module 16: Long-Term Debt and Equity Financing Types of Long-Term Debt Equity Securities How Should You Finance? Module 17: Accounting Conventions and Recording Financial Data Double Entry and the Accounting Equation Assessment Method After completing each module of the Level 5 Accounting & Finance course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Once you complete all the modules in this manner, you will be qualified to request your certification. Certification After completing the MCQ/Assignment assessment for this Level 5 Accounting & Finance course, you will be entitled to a Certificate of Completion from Training Tale. It will act as proof of your extensive professional development. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Level 5 Accounting & Finance This Level 5 Accounting & Finance course is ideal for: Candidates interested to start a career in accountancy Business owners seeking to look after their own accounts Existing accountancy workers in seeking higher positions or promotion Accountancy workers with no formal qualifications Anyone wishing to boost their career prospects. Requirements Level 5 Accounting & Finance There are no specific requirements for Level 5 Accounting & Finance course because it does not require any advanced knowledge or skills. Students who intend to enrol in this Level 5 Accounting & Finance course must meet the following requirements: Good command of the English language Must be vivacious and self-driven Basic computer knowledge A minimum of 16 years of age is required Career path Level 5 Accounting & Finance This Level 5 Accounting & Finance course may lead you to a variety of career opportunities. Accounts Assistant Accounts Payable & Expenses Supervisor Accounts Payable Clerk Audit Trainee Payroll Administrator / Supervisor Tax Assistant / Accountant. Accounting Clerk Auditing Clerk Accounts Receivable Clerk Certificates Certificate of completion Digital certificate - Included

Sage 50: Sage 50 Course Online Introducing: Sage 50: Sage 50 Course - Master Financial Management with Ease! Are you looking to enhance your financial management skills and take control of your business's accounts? Look no further! The Sage 50: Sage 50 Course is here to empower you with the knowledge and expertise you need to manage your finances effectively. The Sage 50: Sage 50 Course includes multiple instructional videos, instructive images, directions, support, and other resources. You will have access to online help during the course. The Sage 50: Sage 50 Accounts course is conveniently available online, allowing you to study at your own speed and from the comfort of your own home. The Sage 50: Sage 50 Accounts course modules are accessible from any device and location with an internet connection. The Sage 50: Sage 50 Course will provide you with a warm introduction to the world of Sage 50: Sage 50 Accounts. You will discover the key features and benefits of this powerful software, setting the stage for your journey toward financial mastery. The Sage 50: Sage 50 Accounts course will guide you through the process of setting up your Sage 50: Sage 50 Accounts software. From installation to configuration, we will ensure that you are up and running smoothly and ready to harness the full potential of this remarkable tool. With this Sage 50: Sage 50 Course, you will become a pro at managing customer accounts and improving cash flow. Unlock the power of financial reporting with Sage 50: Sage 50 Accounts. The Sage 50: Sage 50 Course will help you learn how to analyse key metrics, identify trends, and make data-driven decisions to drive growth. Main Course: Sage 50 Accounts Course Free Courses included with Sage 50: Sage 50 Course: Along with Sage 50: Sage 50 Course you will get free Level 5 Accounting and Finance Along with Sage 50: Sage 50 Course you will get free Financial Advisor Special Offers of this Sage 50: Sage 50 Course; This Sage 50: Sage 50 Course includes a FREE PDF Certificate. Lifetime access to this Sage 50: Sage 50 Course Instant access to this Sage 50: Sage 50 Course 24/7 Support Available to this Sage 50: Sage 50 Course Sage 50: Sage 50 Course Online You will embark on an exciting adventure into accounting and financial management with our Sage 50: Sage 50 Course. You'll also learn a great deal about inventory management, payroll processing, bookkeeping, and much more from this Sage 50: Sage 50 Course. You'll also discover insider knowledge that will enable you to master Sage 50: Sage 50 accounts. You can advance your career, make better decisions, and be more productive through this Sage 50: Sage 50 accounts course. Who is this course for? Sage 50: Sage 50 Course Online This Sage 50: Sage 50 Course is open to everyone. Requirements Sage 50: Sage 50 Course Online To enrol in this Sage 50: Sage 50 Course, students must fulfil the following requirements: Good Command over English language is mandatory to enrol in our Sage 50: Sage 50 Course. Be energetic and self-motivated to complete our Sage 50: Sage 50 Course. Basic computer Skill is required to complete our Sage 50: Sage 50 Course. If you want to enrol in our Sage 50: Sage 50 Course, you must be at least 15 years old. Career path Sage 50: Sage 50 Course Online This Sage 50: Sage 50 Course will offer you with desirable abilities and open the door to a variety of job opportunities., including — Accountant Bookkeeper Financial controller Auditor Budget analyst Financial analyst Payroll specialist Accounts payable clerk Accounts receivable clerk Tax specialist

The simple yet rewarding career in Office Administration Are you always the 'organised one' in your family or at work? Do you enjoy sorting out and organizing every aspect of your daily life? Then consider having a career as an Administrator. Administrative side of a company is also essential for a company to run smoothly. Filing, making travel arrangements, taking bookings, looking after visitors... Every office needs an efficient administrator who can ensure that everything behind the scenes of a successful company is running efficiently. Without one, things quickly start to fall apart. This is a great job for those who like to dabble in a variety of tasks and can multitask with ease. As an Office Administrator you'll be expected to turn your hand to jobs such as sorting out the post, answering the phones, ordering office stationery supplies, greeting clients, typing, filing, managing diaries. During this course you will about both on how to be a capable and efficient Office Administrator. If you are a team player and an organized person with the desire to take initiative then take this course choose a career as an Office Administrator. Course Highlights Extended Diploma in Office Administration is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Extended Diploma in Office Administration into several modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 20/30 hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Extended Diploma in Office Administration Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Extended Diploma in Office Administration is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Extended Diploma in Office Administration is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Extended Diploma in Office Administration - Updated Version Module 01: Introduction to Office Administration 00:14:00 Module 02: Skills of an Effective Administrator 00:15:00 Module 03: Business Writing Skills 00:40:00 Module 04: Communication Skills 00:13:00 Module 5: Managing Meetings and Giving Feedback 01:29:00 Module 6: Organisational Skills 01:18:00 Module 7: Telephone Etiquette 01:09:00 Module 8: Negotiation Techniques 00:18:00 Module 9: Conflict Management 00:16:00 Module 10: Stress Management 00:18:00 Module 11: Time Management 00:39:00 Extended Diploma in Office Administration - Old Version Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Business Writing Module One - Getting Started FREE 00:30:00 Module Two - Working with Words FREE 01:00:00 Module Three - Constructing Sentences 01:00:00 Module Four - Creating Paragraphs 01:00:00 Module Five - Writing Meeting Agendas 01:00:00 Module Six - Writing E-mails 01:00:00 Module Seven - Writing Business Letters 01:00:00 Module Eight - Writing Proposals 01:00:00 Module Nine - Writing Reports 01:00:00 Module Ten - Other Types of Documents 01:00:00 Module Eleven - Proofreading and Finishing 01:00:00 Module Twelve - Wrapping Up 00:30:00 Office Management Building Your Management Team 01:00:00 Building A Successful Brand 01:00:00 Achieving Quality Through Teamwork 00:30:00 Keys To Staying Motivated 00:30:00 Improve Your Marketing 01:00:00 Provide Top Customer Service 00:30:00 Wrapping Up 00:30:00 Bookkeeping Module One - Introduction FREE 00:30:00 Module Two - Basic Terminology FREE 01:00:00 Module Three - Basic Terminology (II) 01:00:00 Module Four - Accounting Methods 01:00:00 Module Five - Keeping Track of Your Business 01:00:00 Module Six - Understanding the Balance Sheet 01:00:00 Module Seven - Other Financial Statements 01:00:00 Module Eight - Payroll Accounting Terminology 01:00:00 Module Nine - End of Period Procedures 01:00:00 Module Ten - Financial Planning, Budgeting and Control 01:00:00 Module Eleven - Auditing Corporate Behavior 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Activities- Microsoft Word for Beginners Accredited Course 00:00:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Certified Microsoft PowerPoint for Beginners - Activities 00:00:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Extended Diploma in Office Administration 00:30:00 Final Exam Final Exam- Extended Diploma in Office Administration 00:30:00

Description: Office administration and customer service skills are very important for any kind of business. In this course, you will learn the necessary skills, knowledge, and information about office administration and customer service. You will learn how to identify what administrative procedures to be included in your business. This is a series of discussions about administrative and customer service support. You will then learn how large-scale organisations are managed. You will also be able to learn the structures and objectives involved in conducting of admin assistant and customer service. Who is the course for? Professionals, employees or businessmen who want to improve the administration and customer service department of their company. People who want to know how administrative management and customer service work. Entry Requirement: This course is available to all learners, of all academic backgrounds. Learners should be aged 16 or over to undertake the qualification. Good understanding of English language, numeracy and ICT are required to attend this course. Assessment: At the end of the course, you will be required to sit an online multiple-choice test. Your test will be assessed automatically and immediately so that you will instantly know whether you have been successful. Before sitting for your final exam you will have the opportunity to test your proficiency with a mock exam. Certification: After you have successfully passed the test, you will be able to obtain an Accredited Certificate of Achievement. You can however also obtain a Course Completion Certificate following the course completion without sitting for the test. Certificates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. PDF certificate's turnaround time is 24 hours and for the hardcopy certificate, it is 3-9 working days. Why choose us? Affordable, engaging & high-quality e-learning study materials; Tutorial videos/materials from the industry leading experts; Study in a user-friendly, advanced online learning platform; Efficient exam systems for the assessment and instant result; The UK & internationally recognised accredited qualification; Access to course content on mobile, tablet or desktop from anywhere anytime; The benefit of career advancement opportunities; 24/7 student support via email. Career Path: The Office Admin and Customer Service Course is a useful qualification to possess, and would be beneficial for the following careers: Accounting Technician Admin Assistant Bid Writer Bookkeeper Civil Service Administrative Officer Customer Service Provider Data Entry Clerk Finance Officer Hotel Receptionist Legal Secretary Payroll Administrator Liaison Officers Supervisor Typist. Admin Support Module One - Getting Started 00:30:00 Module Two - Getting Organized (I) 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started 00:30:00 Module Two - Why Your Office Needs Administrative Procedures 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 00:30:00 Organisational Skills Module One - Getting Started 00:30:00 Module Two - Remove the Clutter 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Relationship Management Customer Relationship Management 00:10:00 What CRM Is and Who It Serves 00:15:00 Checklist for Success 00:15:00 Requirement Driven Product Selection 00:15:00 Considerations in Tool Selection 00:15:00 Strategies for Customer Retention 00:15:00 Building the Future 00:15:00 Homegrown vs. Application Service Provider 00:15:00 Evaluating and Reviewing Your Program 00:15:00 The Development Team 00:15:00 Microsoft Office Word Module One - Getting Started 00:30:00 Module Two - Opening 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started 00:30:00 Module Two - Opening PowerPoint 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started 00:30:00 Module Two - Opening Excel 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Refer A Friend Refer A Friend 00:00:00 Mock Exam Mock Exam- Office Admin and Customer Service Course 00:30:00 Final Exam Final Exam- Office Admin and Customer Service Course 00:30:00 Certificate and Transcript Order Your Certificates and Transcripts 00:00:00

Course Overview: Are you ready to embark on a journey into SQL Programming? Unlock the power of data manipulation and database management with the SQL Programming Masterclass. This comprehensive course is meticulously designed throughout this masterclass to provide you with an in-depth understanding of SQL, starting from the basics and progressing to advanced topics. You will explore SQL data types, filtering and sorting data, working with functions, handle NULL values, and even diving into complex SQL concepts like joins, unions, etc. With a course duration of carefully crafted lessons, this Masterclass ensures you grasp SQL's nuances and develop the proficiency to apply these skills effectively.By the end of the SQL Programming Masterclass, you will be prepared to navigate the world of databases confidently. Enrol in this course today and start your journey! Key Features of the Course: CPD certificate upon completion 24/7 learning assistance and support Who is This Course For? This course is perfect for individuals seeking to enhance their data management and analysis skills. Whether you're a data analyst, database administrator, software developer, or professional looking to upskill, this course will empower you to harness the power of SQL programming. Prior programming experience is not mandatory, making it accessible to beginners and intermediate learners. What You Will Learn: Foundations of SQL programming: Learn the basics of SQL, database management systems, and the tools used in this course, such as PostgreSQL and SQLectron. Data manipulation: Master the art of extracting, filtering, and sorting data based on specific requirements using various SQL keywords and operators. Advanced querying techniques: Dive deeper into SQL programming by exploring functions, grouping and aggregating data, and using advanced query techniques. Data conversion and manipulation: Discover how to convert data types, concatenate strings, manipulate characters and numbers, and utilise case statements for more sophisticated queries. Joining tables: Understand the different types of joins and how to combine data from multiple tables using join operations effectively. Data modification: Learn how to insert, update, and delete records in a database, as well as manage table structures and constraints.Joining tables: Understand the different types of joins and how to combine data from multiple tables using join operations effectively. Views and schemas: Explore the concepts of views and schemas, and learn how to create and use them to organise and present data effectively. Why Enrol in This Course: Top-reviewed course: Join thousands of satisfied learners who have praised this course for its clear explanations, comprehensive content, and examples. Recently updated curriculum: Benefit from the most up-to-date information and industry best practices in SQL programming. In-demand skills: SQL programming is a highly sought-after skill in today's job market, opening up numerous career opportunities across industries. Requirements: No prior programming experience is required. All you need is a computer with an internet connection and a willingness to learn. Career Path: Upon completing the SQL Programming Masterclass, you'll have the knowledge and skills for various career paths, including: Data Analyst - Average UK salary: £35,000 per year Database Administrator - Average UK salary: £40,000 per year Business Intelligence Analyst - Average UK salary: £45,000 per year SQL Developer - Average UK salary: £40,000 per year Data Engineer - Average UK salary: £55,000 per year Software Developer - Average UK salary: £45,000 per year Data Scientist - Average UK salary: £60,000 per year Certification: Upon completing the Hygiene and Infection Control CPD Level 4 course, you will receive a CPD certificate. It demonstrates your commitment to maintaining the highest standards of hygiene and infection control. Course Curriculum 17 sections • 117 lectures • 10:47:00 total length •Introduction: 00:01:00 •Tools Used in This Course: 00:01:00 •Download PostgreSQL: 00:02:00 •Install PostgreSQL: 00:03:00 •Download SQLectron: 00:02:00 •Install SQLectron: 00:01:00 •Connect to PostgreSQL - Credentials: 00:01:00 •Connect to PostgreSQL Using SQLectron: 00:02:00 •Import Course Data Using SQLectron: 00:02:00 •FOR WINDOWS 32-BIT USERS: Download, Install, Configure & Import Data: 00:08:00 •Check Imported Data: 00:06:00 •What is a Database?: 00:01:00 •SQL Data Types: 00:02:00 •Finally Some Fun! Extracting Data Based on Requirements: 00:01:00 •Filtering Data using WHERE Keyword: 00:08:00 •Filter Data by Range Using BETWEEN: 00:03:00 •Filter Data by Set of Values Using IN: 00:03:00 •Filter Data by Date: 00:05:00 •More Filtering by Date: 00:03:00 •Another Query Filtering by Date: 00:01:00 •Filter Data by Strings: 00:04:00 •More Filtering by Strings: 00:05:00 •More Filtering by Strings 2: 00:10:00 •More Filtering by Strings 3: 00:02:00 •How to Ignore Caps when Filtering by String: 00:04:00 •AND Operator: 00:10:00 •OR Operator: 00:12:00 •NOT Operator: 00:09:00 •AND, OR & NOT Operators: Which Has the Highest Priority?: 00:06:00 •Basic Math Operations: 00:06:00 •Modulo Operator: 00:04:00 •Calculate The Net Salary for Employees: 00:06:00 •Filter Data with Math Equations: 00:03:00 •Concatenate Strings with '||' Operator: 00:06:00 •Concatenate Strings with Numbers: 00:02:00 •Give Your Report Fields A Cool Name: 00:04:00 •A Report for Payroll: 00:07:00 •Order Records by Column: 00:06:00 •Order Records by Multiple Columns: 00:12:00 •How Alias Names Cannot Be Used with WHERE: 00:02:00 •LIMIT Record Count Fetched by Your Query: 00:08:00 •Fetch A Field's Unique Values Using DISTINCT: 00:03:00 •Using DISTINCT Keyword with Multiple Columns: 00:06:00 •What is a NULL Value Anyway?: 00:05:00 •Build More Sophisticated Queries with CASE Statements: 00:10:00 •Your Knowledge So Far Under A Great Test: 00:09:00 •Let Me Introduce You to Functions: 00:04:00 •SUM Function: 00:04:00 •AVG (Average) Function: 00:04:00 •COUNT Function: 00:07:00 •MIN & MAX Functions: 00:04:00 •How To Count Your Field's Unique Values: 00:04:00 •GROUP BY Clause: Use Functions with Dimensions: 00:06:00 •GROUP BY More Than One Dimension: 00:05:00 •Now For Some Tough Workout: 00:09:00 •Filter By Aggregate Functions with HAVING Clause: 00:08:00 •Character Functions - UPPER, LOWER & INITCAP: 00:08:00 •Character Functions - CONCAT & LENGTH: 00:10:00 •Character Functions - LPAD & RPAD: 00:13:00 •Character Functions - TRIM: 00:04:00 •Character Functions - REPLACE: 00:09:00 •Character Functions - SUBSTR: 00:10:00 •Number Functions - MOD & ROUND: 00:11:00 •Number Functions - TRUNC: 00:07:00 •Selectception: A Select Query inside another Select Query!: 00:06:00 •Auto Data Conversion in SQL: 00:11:00 •Cast Date to Character: 00:10:00 •Cast Number to Character: 00:09:00 •Cast Timestamp to Character: 00:07:00 •Cast Character to Number: 00:08:00 •Cast Character to Date & Timestamp: 00:09:00 •UNION: 00:03:00 •UNION ALL: 00:02:00 •Important Note about Combining Queries: 00:02:00 •INTERSECT: 00:01:00 •EXCEPT: 00:01:00 •Employees & Departments Tables Revised: 00:03:00 •Entity Relationship Diagram (ERD): 00:09:00 •Cartesian Join: 00:09:00 •Table Aliases with Joins: 00:07:00 •Why I Don't Recommend Cartesian Joins: 00:08:00 •Inner Join: 00:06:00 •In-Depth Look into Join Types in SQL: 00:03:00 •Outer Join - Right, Left & Full: 00:08:00 •INSERT a New Record to a Table: 00:09:00 •Insert Without Specifying Column Names: 00:09:00 •UPDATE a Record's Field Values: 00:07:00 •CAUTION! How an UPDATE Query Can Go Wrong: 00:04:00 •Update a Record Using Single-Row Functions: 00:04:00 •A Good Exercise: Extract Employee's Email Address: 00:02:00 •Solution: Extract Employee's Email Address: 00:13:00 •DELETE a Table's Record: 00:06:00 •Insert Records with Nested Select Queries: 00:06:00 •SQL Data Types Revised: 00:13:00 •Bookstore Data Set: Let's Move It to Database: 00:04:00 •Create Your First Table!: 00:08:00 •Insert Data to Your New Table: 00:08:00 •Change Column Data Type: 00:07:00 •Rename Column: 00:04:00 •Add a New Column to Table: 00:04:00 •Constraints in SQL: 00:01:00 •Primary Keys: 00:14:00 •NOT NULL Constraint: 00:05:00 •UNIQUE Constraint: 00:04:00 •DEFAULT Constraint: 00:04:00 •Foreign Keys: 00:08:00 •Use Foreign Keys with Joins - Books & Publishers: 00:06:00 •Foreign Keys - Properties: 00:06:00 •Drop Column: 00:01:00 •DROP Table: 00:01:00 •Create a New Table with Select Statement: 00:05:00 •A Trick to Create an Empty Table with Select Statement: 00:03:00 •Insert New Records Using Select Statement: 00:06:00 •Views: 00:03:00 •Schemas: 00:02:00 •Create & Use Schemas: 00:04:00 •Resources - SQL Programming Masterclass: 00:00:00

Learn the ways of an Office Admin and Customer Service provider Customers are always important for any business which is why Customer Service is essential. Not only the customers, but the Administrative side of a company is also essential for a company to run smoothly. If you are interested in Office Administration and Customer Service then this course will be beneficial to you. Office administration involves a set of day to day activities related to financial planning, maintaining personnel records, processing of payroll, record keeping, maintaining files, billing, distribution of data, logistics are part of office administration. It involves the main task of ensuring that resources are available for smooth functioning like coordinating repairs of office equipment required for work. While customer service will make sure all the Customers are taken care of with all their queries. During this course you will about both on how to be a capable and efficient Office Admin and an engaging Customer Service provider. This course gives you the benefit of both profession and you be able learn and kickstart your career in Office Administration or Customer Service. Course Highlights Diploma in Office Admin and Customer Service is an award winning and the best selling course that has been given the CPD Certification & IAO accreditation. It is the most suitable course anyone looking to work in this or relevant sector. It is considered one of the perfect courses in the UK that can help students/learners to get familiar with the topic and gain necessary skills to perform well in this field. We have packed Diploma in Office Admin and Customer Service into 97 modules for teaching you everything you need to become successful in this profession. To provide you ease of access, this course is designed for both part-time and full-time students. You can become accredited in just 3 days, 18 hours hours and it is also possible to study at your own pace. We have experienced tutors who will help you throughout the comprehensive syllabus of this course and answer all your queries through email. For further clarification, you will be able to recognize your qualification by checking the validity from our dedicated website. Why You Should Choose Diploma in Office Admin and Customer Service Lifetime access to the course No hidden fees or exam charges CPD Accredited certification on successful completion Full Tutor support on weekdays (Monday - Friday) Efficient exam system, assessment and instant results Download Printable PDF certificate immediately after completion Obtain the original print copy of your certificate, dispatch the next working day for as little as £9. Improve your chance of gaining professional skills and better earning potential. Who is this Course for? Diploma in Office Admin and Customer Service is CPD certified and IAO accredited. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and qualification required for this course, it is available for all students from any academic backgrounds. Requirements Our Diploma in Office Admin and Customer Service is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path You will be ready to enter the relevant job market after completing this course. You will be able to gain necessary knowledge and skills required to succeed in this sector. All our Diplomas' are CPD and IAO accredited so you will be able to stand out in the crowd by adding our qualifications to your CV and Resume. Admin Support Module One - Getting Started FREE 00:30:00 Module Two - Getting Organized (I) FREE 01:00:00 Module Three - Getting Organized (II) 01:00:00 Module Four - Managing Time 01:00:00 Module Five - Getting It All Done On Time 01:00:00 Module Six - Special Tasks 01:00:00 Module Seven - Verbal Communication Skills 01:00:00 Module Eight - Non-Verbal Communication Skills 01:00:00 Module Nine - Empowering Yourself 01:00:00 Module Ten - The Team of Two 01:00:00 Module Eleven - Taking Care of Yourself 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Management Module One - Getting Started FREE 01:00:00 Module Two - Why Your Office Needs Administrative Procedures FREE 01:00:00 Module Three - Gathering the Right Tools 01:00:00 Module Four - Identifying Procedures to Include 01:00:00 Module Five - Top Five Procedures to Record 01:00:00 Module Six - What to Include in Your Binder (I) 01:00:00 Module Seven - What to Include in Your Binder (II) 01:00:00 Module Eight - Organizing Your Binder 01:00:00 Module Nine - What Not to Include in the Procedure Guide 01:00:00 Module Ten - Share Office Procedure Guide 01:00:00 Module Eleven - Successfully Executing the Guide 01:00:00 Module Twelve - Wrapping Up 01:00:00 Organisational Skills Module One - Getting Started FREE 00:30:00 Module Two - Remove the Clutter FREE 01:00:00 Module Three - Prioritize 01:00:00 Module Four - Scheduling Your Time 01:00:00 Module Five - To Do Lists 01:00:00 Module Six - Paper and Paperless Storage 01:00:00 Module Seven - Organization in Your Work Area 01:00:00 Module Eight - Tools to Fight Procrastination 01:00:00 Module Nine - Organizing Your Inbox 01:00:00 Module Ten - Avoid the Causes of Disorganization 01:00:00 Module Eleven - Discipline is the Key to Stay Organized 01:00:00 Module Twelve - Wrapping Up 00:30:00 Administrative Skills Developing Diploma- Activities 00:00:00 Customer Relations and Dealings Module One - Getting Started 00:30:00 Module Two - The Right Attitude Starts with You 01:00:00 Module Three - Stress Management (Internal Stressors) 01:00:00 Module Four - Stress Management (External Stressors) 00:30:00 Module Five - Transactional Analysis 01:00:00 Module Six - Why are Some Customers Difficult 01:00:00 Module Seven - Dealing with the Customer Over the Phone 01:00:00 Module Eight - Dealing with the Customer In Person 01:00:00 Module Nine - Sensitivity in Dealing with Customers 01:00:00 Module Ten - Scenarios of Dealing with a Difficult Customer 01:00:00 Module Eleven - Following up With a Customer Once You Have Addressed Their Issue 01:00:00 Module Twelve - Wrapping Up 00:30:00 Customer Service: Telephone Etiquette Module One - Getting Started 00:30:00 Module Two - Aspects of Phone Etiquette 01:00:00 Module Three - Using Proper Phone Language 01:00:00 Module Four - Eliminate Phone Distractions 01:00:00 Module Five - Inbound Calls 01:00:00 Module Six - Outbound Calls 01:00:00 Module Seven - Handling Rude or Angry Callers 01:00:00 Module Eight - Handling Interoffice Calls 01:00:00 Module Nine - Handling Voicemail Messages 01:00:00 Module Ten - Methods of Training Employees 01:00:00 Module Eleven - Correcting Poor Telephone Etiquette 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Word Module One - Getting Started FREE 00:30:00 Module Two - Opening Word FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Document 01:00:00 Module Five - Basic Editing Tasks 01:00:00 Module Six - Basic Formatting Tasks 01:00:00 Module Seven - Formatting Paragraphs 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Styles 01:00:00 Module Ten - Formatting the Page 01:00:00 Module Eleven - Sharing Your Document 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Powerpoint Module One - Getting Started FREE 00:30:00 Module Two - Opening PowerPoint FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Presentation 01:00:00 Module Five - Working with Text 01:00:00 Module Six - Formatting Text and Paragraphs 01:00:00 Module Seven - Adding Pictures 01:00:00 Module Eight - Advanced Formatting Tasks 01:00:00 Module Nine - Working with Transitions and Animations 01:00:00 Module Ten - Setting Up Your Slide Show 01:00:00 Module Eleven - Showtime! 01:00:00 Module Twelve - Wrapping Up 00:30:00 Microsoft Office Excel Module One - Getting Started FREE 00:30:00 Module Two - Opening Excel FREE 01:00:00 Module Three - Working with the Interface 01:00:00 Module Four - Your First Worksheet 01:00:00 Module Five - Viewing Excel Data 01:00:00 Module Six - Building Formulas 01:00:00 Module Seven - Using Excel Functions 01:00:00 Module Eight - Using Quick Analysis 01:00:00 Module Nine - Formatting Your Data 01:00:00 Module Ten - Using Styles, Themes, and Effects 01:00:00 Module Eleven - Printing and Sharing Your Workbook 01:00:00 Module Twelve - Wrapping Up 01:00:00 Mock Exam Mock Exam- Diploma in Office Admin and Customer Service 00:30:00 Final Exam Final Exam- Diploma in Office Admin and Customer Service 00:30:00

Overview: Give a compliment to your career and take it to the next level. This Business Management bundle will provide you with the essential knowledge to shine in your professional career. Whether you want to develop skills for your next job or elevate your skills for your next promotion, this Business Management bundle will help you stay ahead of the pack. Throughout the Business Management programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Business Management course, you will get 10 premium courses, an original hardcopy, 11 PDF certificates (Main Course + Additional Courses) Student ID card as gifts. This Business Management Bundle Consists of the following Premium courses: Course 01: Business Management Advanced Diploma Course 02: Strategic Business Management Course 03: Business Administration Level 3 Course 04: Compliance & Business Risk Management Course 05: Business Strategy Planning Course 06: Business Law Course 07: Basic Business Finance Course 08: Business Improvement Course 09: Business Intelligence Analyst Course 10: Google Data Studio: Data Analytics Course 11: International Business Principles Course 12: Introduction to Business Analysis Course 13: Financial Management Course 14: Payroll Administrator Training Course 15: Sales: Psychology of Customers Course 16: Budgeting and Forecasting Course 17: Negotiation Skills Certificate Course 18: Marketing Online Course Course 19: Branding Fundamentals Course 20: Business Training: Communication Skills Enrol now in Business Management to advance your career, and use the premium study materials from Apex Learning. Key Features of the Business Management Course: FREE Business Management CPD-accredited certificate Get a free student ID card with Business Management training (£10 applicable for international delivery) Lifetime access to the Business Management course materials The Business Management program comes with 24/7 tutor support Get instant access to this Business Management course Learn Business Management training from anywhere in the world The Business Management training is affordable and simple to understand The Business Management training is entirely online Description: The Business Management bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Business Management expertise and essential knowledge, which will assist you in reaching your goal. Moreover, you can learn from any place in your own time without travelling for classes. ★★★ Course Curriculum of Business Management ★★★ Course 01: Business Management Advanced Diploma Introduction to Business Management Operations Management Introduction to Business Analysis Strategic Analysis and Product Scope Project Management Development and Succession Planning Process Management Planning & Forecasting Operations Performance Management Management of Cash and Credit Managing Risk and Recovery Quality Management Communication Skills Business Environment Organisational Skills Negotiation Techniques Human Resource Management Motivation and Counselling Customer Service Time Management Conflict Management ---------- And 10 More Courses ---------- How will I get my Business Management Certificate? After successfully completing the Business Management course, you will be able to order your CPD Accredited Certificates (PDF + Hard Copy) as proof of your achievement. PDF Certificate: Free (Previously it was £9.99*20 = £199) Hard Copy Certificate: Free (For The Title Course: Previously it was £14.99) So, enrol now in this Business Management Bundle to kickstart your career! Who is this course for? Anyone from any background can enrol in this Business Management bundle. Requirements This Business Management course has been designed to be fully compatible with tablets and smartphones. Career path Having this Business Management expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Digital certificate - Included Hardcopy certificate - Included