33274 OV courses

Youth Work: Youth Work Certificate Course Online Introducing Youth Work Certificate Course "Empowering the Next Generation" Online course! Are you passionate about making a positive impact on young lives? Do you want to contribute to the development and growth of the next generation? If so, our online course Youth Work Certificate Course is tailored just for you! Our comprehensive Youth Work Certificate Course is designed to equip you with the knowledge, skills, and tools necessary to excel in the field of youth work. Whether you are a seasoned professional or someone looking to embark on a fulfilling career, this extensive Youth Work: Youth Work Certificate Course will provide you with valuable insights and practical strategies to effectively engage and empower young people. Join our Youth Work Certificate Course today and unlock your potential to make a lasting impact on young lives. Together, let's create a brighter future for the next generation! Enroll in our Youth Work: Youth Work Certificate Course now and be part of the change! Course Included Youth Work Course Course 01: Level 2 Youth Work Certificate Course Course 02: Drug and Alcohol Awareness Training Course 03: Mental Health Support Worker Course 04: Level 5 Diploma in Family Support Worker Other Benefits of Level 2 Youth Work Certificate Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [Note: Free PDF certificate as soon as completing the Youth Work: Youth Work Certificate Course] Youth Work: Youth Work Certificate Course Online This Youth Work: Youth Work Certificate Course consists of 11 modules. Course Curriculum of Youth Work: Youth Work Certificate Course Module 01: Overview to Youth Work Module 02: Youth Workers: Who Are They? Module 03: Role and Approaches of Youth Worker Module 04: Ethical Conduct and Principles in Youth Work Module 05: Career as a Youth Worker (Social Work) Module 06: Social Influences on Youth Worker Module 07: The National Youth Agency (NYA) Module 08: The EU on Youth Work Module 09: Mental Health of Youth Worker Module 10: Dealing with Stress Module 11: Youth Justice and Social Work Assessment Method of Youth Work: Youth Work Certificate After completing each module of Youth Work: Youth Work Certificate course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Youth Work: Youth Work Certificate After completing the MCQ/Assignment assessment for this Youth Work: Youth Work Certificate course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Youth Work: Youth Work Certificate Course Online This Youth Work Certificate Course is offered to students from all walks of life. Individuals working in similar fields can also register in this Youth Work: Youth Work Certificate Course to update or develop their abilities. Requirements Youth Work: Youth Work Certificate Course Online To enrol in this Youth Work Certificate Course, students must fulfil the following requirements: Youth Work: Youth Work Good command of the English language Youth Work: Youth Work Must be vivacious and self-driven Youth Work: Youth Work Basic computer knowledge Youth Work: Youth Work A minimum of 16 years of age is required Career path Youth Work: Youth Work Certificate Course Online Enrol in the Youth Work Certificate Course today to learn the skills and knowledge required to work with young people and organise youth activities. Certificates Certificate of completion Digital certificate - Included

Estimation: Construction Cost Estimation Course Online Estimating costs is a critical component of construction management. A construction project's success is heavily reliant on cost estimation. The Estimation: Construction Cost Estimation Course process is a detailed process that necessitates a number of steps in order to determine the true costs of a project. In the construction industry, professional cost estimators are hired to evaluate and analyze project costs. As a result, the demand for cost estimators continues to rise with each passing year. This Estimation: Construction Cost Estimation Course is designed for anyone who wants to become a competent and confident Construction Manager. This Estimation: Construction Cost Estimation Course is designed by highly skilled professionals to provide you with an effective understanding of the cost estimation process in construction management. Learn how and why accurate construction project estimates are required while studying a breakdown of the estimating procedure and key planning processes. You will also learn the significance of estimating for variations, how project budgets must often be revised, and the risks of inaccurate estimation in this Estimation: Construction Cost Estimation Course. Special Offers of this Estimation: Construction Cost Estimation Course This Estimation: Construction Cost Estimation Course includes a FREE PDF Certificate. Lifetime access to this Estimation: Construction Cost Estimation Course Instant access to this Estimation: Construction Cost Estimation Course Get FREE Tutor Support from Monday to Friday in this Estimation: Construction Cost Estimation Course Main Course: Level 1 Construction Cost Estimation Other two courses that are included with our Estimation: Construction Cost Estimation Course Course 01: RIDDOR Training Course 02: Level 1 Health and Safety in a Construction Environment Others Benefits of Estimation: Construction Cost Estimation Course Free 3 PDF Certificate Access to Content - Lifetime Exam Fee - Totally Free Free Retake Exam [Note: Free PDF certificate will be provided as soon as the Estimation: Construction Cost Estimation Course] Estimation: Construction Cost Estimation Course Online Industry Experts Designed this Estimation: Construction Cost Estimation Course into 3 detailed modules. Detailed Course Curriculum of Level 1 Construction Cost Estimation Course Module 01: An Overview of Construction Management Module 02: More About Construction Management Module 03: Cost Estimation in Construction Industry Assessment Method of Construction Cost Estimation Course After completing each module of the Estimation: Construction Cost Estimation Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Construction Cost Estimation Course After completing the MCQ/Assignment assessment for this Estimation: Construction Cost Estimation Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Estimation: Construction Cost Estimation Course Online This Estimation: Construction Cost Estimation Course is ideal for: Managers, supervisors and team leaders Small business owners and Entrepreneurs Staff working in Construction industry and wishing to enhance their CVs. Requirements Estimation: Construction Cost Estimation Course Online Students who intend to enrol in this Estimation: Construction Cost Estimation Course must meet the following requirements: Estimation: Good command of the English language. Estimation: Must be vivacious and self-driven Estimation: Basic computer knowledge. Estimation: A minimum of 16 years of age is required Career path Estimation: Construction Cost Estimation Course Online Opportunities included with our Estimation: Construction Cost Estimation Course Online: Cost Estimation - Construction Assistant Cost Estimation - Construction Coordinator Cost Estimation - Site Assistant Certificates Certificate of completion Digital certificate - Included

Mental Health First Aid: Mental Health First Aid Course online Learn to be the best in the business by enrolling in our Mental Health First Aid Course. The qualification will provide you with a basic understanding of Mental Health First Aid before looking deeper into the common Mental Health problems you may encounter as a Mental Health First Aid bearer. The Mental Health First Aid Course covers techniques and guidelines for supporting employees' mental health, as well as the many types of mental health problems that commonly occur in the workplace. Understand the causes and symptoms of a variety of Mental Health First Aid conditions so that you can give proper Mental Health First Aid and treatment to those you are assisting. Special Offers of this Mental Health First Aid Course This Mental Health First Aid Course includes a FREE PDF Certificate. Lifetime access to this Mental Health First Aid Course Instant access to this Mental Health First Aid: Mental Health First Aid Course Get FREE Tutor Support from Monday to Friday in this Mental Health First Aid: Mental Health First Aid Course Courses are included in this Mental Health First Aid Bundle Course Mental Health First Aid of Course 01: Level 5 Mental Health First Aid Certification Mental Health First Aid of Course 02: Level 2 Youth Work Certificate Mental Health First Aid of Course 03: Level 3 Dyslexia Awareness [ Note: Free PDF certificate as soon as completing the Mental Health First Aid course] Mental Health First Aid: Mental Health First Aid Course online Industry Experts Designed this Mental Health First Aid course into 16 detailed modules. Course Curriculum of Mental Health First Aid Course Module 01: An Overview of Mental Health Module 02: Mental Health First Aid: An Outline Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treatment of Mental Illness: Medication and Therapy Module 11: Mental Illness: Social Point of View Module 12: Relevant Legislation and Services Regarding Mental Health Module 13: Understanding Mental Health in the Workplace Module 14: Understanding Mental Health Crisis Module 15: Technology & Mental Health Module 16: Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak Assessment Method of Mental Health First Aid After completing each module of the Mental Health First Aid Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Mental Health First Aid After completing the MCQ/Assignment assessment for this Mental Health First Aid Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Mental Health First Aid: Mental Health First Aid Course online This Mental Health First Aid: Mental Health First Aid Course is suitable for those interested in obtaining a Mental Health First Aid. Requirements Mental Health First Aid: Mental Health First Aid Course online Students who intend to enrol in this Mental Health First Aid: Mental Health First Aid course must meet the following requirements: Mental Health First Aid: Good command of the English language Mental Health First Aid: Must be vivacious and self-driven Mental Health First Aid: Basic computer knowledge Mental Health First Aid: A minimum of 16 years of age is required Career path Mental Health First Aid: Mental Health First Aid Course online Certificates Certificate of completion Digital certificate - Included

Customer Service Helpdesk & Virtual Assistant Level 2 Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course. Special Offers of this Customer Service: Customer Service Course This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course Courses are included with this Customer Service: Customer Service Course Course 01: Level 2 Customer Service Course 02: Dealing With Difficult People Course 03: Anger Management Course 04: Level 4 Time Management Course 05: Minute Taking Course 06: Communication Skills Course 07: Workplace Stress Management [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service Helpdesk & Virtual Assistant Level 2 Training Course Curriculum of Customer Service: Customer Service Course Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules. Assessment Method of Customer Service After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Customer Service After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Customer Service Helpdesk & Virtual Assistant Level 2 Training This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service. Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options: Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma for Customer Service Skills (RQF) Level 3 Diploma in Customer Service (RQF) Level 4 NVQ Diploma in Customer Service (RQF) Requirements Customer Service Helpdesk & Virtual Assistant Level 2 Training Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements: Customer Service: Good command of the English language Customer Service: Must be vivacious and self-driven Customer Service: Basic computer knowledge Customer Service: A minimum of 16 years of age is required Career path Customer Service Helpdesk & Virtual Assistant Level 2 Training Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas. Certificates Certificate of completion Digital certificate - Included

Horse Care Training There are over 100 million horses in the world today, with horse owners on almost every continent and in almost every society. This Horse Care will cover many unique aspects of horse care and management. This advanced level course is designed to provide you with the skills and foundational knowledge needed for a successful career in the equine industry or advancement to higher level study. The purpose of this Horse Care and Stable Management course is to develop the learner's practical skills while also providing theoretical knowledge on a variety of topics such as initial assessment of horse, horse health, horse nutrition and horse husbandry. Through this Horse Care and Stable Management course, you will also learn how to tack up horses for specialist work, prepare horses for public appearance and much more. Learning Outcomes After completing this Horse Care and Stable Management course, learner will be able to: Understand how to receive a horse and carry out an initial assessment. Understand plan diets and implement feeding regimes for horses. Know how to promote the health and well-being of horses. Gain a thorough understanding of clip horses. Gain in-depth knowledge about young horses equipment. Why Choose Horse Care and Stable Management Course from Us Self-paced course, access available from anywhere. Easy to understand, high-quality study materials. Food Allergen Training Course developed by industry experts. MCQ quiz after each module to assess your learning. Automated and instant assessment results. Free PDF certificate as soon as completing the Food Allergen Training course. 24/7 support via live chat, phone call or email. Main Course: Level 3 Diploma in Work-based Horse Care and Management Free Courses: Course 01: Pet Nutrition Diploma Course 02: Level 5 Animal Care & Nutrition [ Note: Free PDF certificate as soon as completing the Horse Care and Stable Management course] Course Curriculum of the Horse Care and Stable Management Diploma Module 01: Receive A Horse and Carry Out An Initial Assessment Module 02: Plan Diets and Implement Feeding Regimes for Horses Module 03: Monitor and Maintain Stocks of Feed and Bedding Module 04: Promote The Health and Well-being of Horses Module 05: Deliver Basic Health Care Treatment to Horses Module 06: Promote, Monitor and Maintain Health, Safety and Security of the Workplace Module 07: Contribute to Training from the Ground Module 08: Tack Up Horses for Specialist Work Module 09: Prepare Horses for Public Appearance Module 10: Clip Horses Module 11: Introduce Young Horses to Equipment Assessment Method After completing each module of the Horse Care and Stable Management Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification After completing the MCQ/Assignment assessment for this Horse Care and Stable Management course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Horse Care This Horse Care and Stable Management is ideal for private horse owners, small scale breeders, animal welfare officers, leisure riders, non-equine vet nurses or anyone who wants to learn about horse care and management in detail. Requirements Horse Care There are no specific requirements for this Horse Care and Stable Management Course because it does not require any advanced knowledge or skills. Career path Horse Care After completing this Horse Care and Stable Management course, you may able to pursue a variety of promising career opportunities, such as: Horse breeding manager Barn/stable owner Horse trainer Rodeo crew member Horse show manager Horse care technician Exercise rider.

Librarians are the unsung heroes of knowledge, the guardians of wisdom, and the gatekeepers of imagination. In a world buzzing with information, librarians stand as beacons of order and guidance, leading us through the vast realms of books, literature, and knowledge. Are you looking to enhance your Librarian Training skills? If yes, then you have come to the right place. Our comprehensive course on Librarian Training will assist you in producing the best possible outcome by mastering the Librarian Training skills. Our Librarian Training course starts with the basics of Librarian Training and gradually progresses towards advanced topics. Therefore, each lesson of this Librarian Training course is intuitive and easy to understand. Why would you choose the Librarian course: Lifetime access to Librarian course materials Full tutor support is available from Monday to Friday with the Librarian course Learn Librarian skills at your own pace from the comfort of your home Gain a complete understanding of Librarian course Accessible, informative Librarian learning modules designed by experts Get 24/7 help or advice from our email and live chat teams with the Librarian course Study Librarian in your own time through your computer, tablet or mobile devic A 100% learning satisfaction guarantee with your Librarian course Library assistants in the UK are in high demand, with an average hourly wage of £11.51 and over 8,000 vacancies available. The job market is expected to grow by 10% in the next few years, so now is a great time to start a career in libraries. As a library assistant, you will help people find information, books, and other resources. You will also be responsible for maintaining the library's collection and providing customer service. If you are interested in a rewarding career in a supportive environment, then library assisting is a great option for you. Curriculum Breakdown of the Librarian Training Course Module 01: Organisation Systems Module 02: Ethics and Values in the Library Professions Module 03: Library Networking Module 04: Library as Infrastructure Module 05: Finance and Budgeting Module 06: Digital and Virtual Libraries Module 07: Library Legislation Curriculum Breakdown of the Library & Information Science Course Module 01: Introduction to Library and Information Science Module 02: Information Science: A Service Perspective Module 03: Information Professionals on the Job Module 04: Information Policy Module 05: Information Organisation Module 06: The Data Librarian Module 07: Human Resources Functions in the Library CPD 20 CPD hours / points Accredited by CPD Quality Standards Who is this course for? To enrol in this Librarian Training course, all you need is a basic understanding of the English Language and an internet connection. Requirements To enrol in this Library Assistant course, all you need is a basic understanding of the English Language and an internet connection. Career path Librarian - Average Salary: £25,000 - £35,000 Research Librarian - Average Salary: £25,000 - £40,000 School Librarian - Average Salary: £20,000 - £30,000 Library Assistant: £18K to £25K per year Library Technician: £20K to £28K per year Library Coordinator: £22K to £30K per year Information Services Officer: £25K to £35K per year Cataloguer: £20K to £28K per year Certificates CPD Accerdited PDF Certificate Digital certificate - Included Free CPD Accerdited PDF Certificate Each CPD Accredited Hardcopy Certificate Hard copy certificate - £10.79 CPD Accredited Hardcopy Certificate Delivery Charge: Inside the UK: Free Outside UK: £9.99

Are you ready to delve into the intricate world of mental health and substance use disorders? Introducing our comprehensive "Weight Loss Management Course," designed to equip you with the knowledge and skills needed to navigate the complexities of dual diagnosis. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore mental health and how it affects people. They learn about the brain and how it works, understanding the connection between brain function and mental health. There's a focus on drugs and their impact on mental health, including how different substances affect the brain and behavior. Learners also delve into various models of care for people with dual diagnosis, understanding different approaches to treatment. They explore ethical issues related to mental health and the laws that protect individuals. Harm minimization strategies and the importance of overall health are emphasized. Learners also gain skills in assessing individuals with dual diagnosis and learn about psychological interventions and treatment options available. Finally, they examine current practices and policies in the field, recognizing the challenges and opportunities in addressing dual diagnosis in today's world. Course Curriculum Module 01: Mental Health An Introduction Module 02: Brain Works - Neurophysiology Module 03: Drugs and Their Effects Module 04: Models of Care and Dual Diagnosis Module 05: Ethical Issues and Mental Health Act Module 06: Harm Minimisation and Optical Health Module 07: The Assessment Process in Dual Diagnosis Module 08: Psychological Interventions in Dual Diagnosis Module 09: Treatment in Dual Diagnosis Module 10: Practice and Policy Issues Module 11: Dual Diagnosis A Challenge of New Era Learning Outcomes: Understand basic concepts of mental health and neurophysiology. Identify various drugs and their effects on the brain. Recognise models of care relevant to dual diagnosis. Discuss ethical issues and the Mental Health Act. Implement harm minimisation strategies in optical health. Assess and apply psychological interventions in dual diagnosis treatment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 2 Dual Diagnosis Training 4:32:07 1: Module 01: Mental Health An Introduction 33:27 2: Module 02: Brain Works - Neurophysiology 25:11 3: Module 03: Drugs and Their Effects 24:37 4: Module 04: Models of Care and Dual Diagnosis 23:36 5: Module 05: Ethical Issues and Mental Health Act 19:45 6: Module 06: Harm Minimisation and Optical Health 32:32 7: Module 07: The Assessment Process in Dual Diagnosis 23:13 8: Module 08: Psychological Interventions in Dual Diagnosis 13:27 9: Module 09: Treatment in Dual Diagnosis 41:11 10: Module 10: Practice and Policy Issues 13:50 11: Module 11: Dual Diagnosis A Challenge of New Era 20:18 12: CPD Certificate - Free 01:00 Who is this course for? Health care workers in mental health services. Social workers dealing with substance misuse. Nurses specialising in dual diagnosis treatment. Psychologists focusing on mental health and addiction. Policy makers in health and social care sectors. Career path Mental Health Support Worker Substance Misuse Worker Dual Diagnosis Practitioner Community Mental Health Nurse Social Care Coordinator Policy Advisor in Mental Health Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

In today's dynamic landscape, starting a business or social enterprise is not just about profit; it's about making a meaningful impact. The Stone Soup Approach course equips individuals with essential skills to navigate this terrain. Understanding social entrepreneurship is crucial as it blends business acumen with societal welfare. Through modules like Introduction to Social Enterprise and Entrepreneurship, Establishing Your Organisation, and Managing Funds, participants grasp the fundamentals of sustainable ventures. Learning to create a brand and manage a social enterprise ensures credibility and longevity in the market. This course is indispensable, offering practical insights applicable in daily life and professional endeavors. In the UK job market, where such skills are highly sought-after, completion of this course enhances employability. The median salary for roles in this sector averages £30,000 annually. As the demand for socially conscious ventures rises steadily, with an increase of 10% annually, the Stone Soup Approach course becomes a strategic investment for aspiring entrepreneurs and changemakers alike. Key Features: CPD Certified Starting a Business course Free Certificate from Reed CIQ Approved Starting a Business course Developed by Specialist Lifetime Access Course Curriculum: Module 01: Introduction to Social Enterprise and Entrepreneurship Module 02: Establishing Your Organisation Module 03: Creating a Brand Module 04: Managing Funds Module 05: Managing a Social Enterprise Learning Outcomes: Analyze Social Enterprise fundamentals for strategic entrepreneurial decision-making. Develop effective organisational structures for successful business or social enterprises. Craft compelling brand strategies aligning with the Stone Soup Approach ethos. Apply financial management techniques for efficient resource allocation in your enterprise. Implement strategies to balance social impact and business sustainability effectively. Demonstrate proficiency in overseeing and adapting to the unique challenges faced. CPD 10 CPD hours / points Accredited by CPD Quality Standards Starting a Business or Social Enterprise - The Stone Soup Approach 1:15:00 1: Module 01: Introduction to Social Enterprise and Entrepreneurship Preview 15:21 2: Module 02: Establishing Your Organisation 15:01 3: Module 03: Creating a Brand 12:55 4: Module 04: Managing Funds 14:43 5: Module 05: Managing a Social Enterprise 16:00 6: CPD Certificate - Free 01:00 Who is this course for? This Starting a Business or Social Enterprise - The Stone Soup Approach course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Starting a Business or Social Enterprise - The Stone Soup Approach. Moreover, this course is ideal for: Aspiring Entrepreneurs seeking to merge business success with social impact. Individuals with a passion for creating positive change through entrepreneurship. New Business Owners aiming for sustainable impact in their ventures. Social Innovators looking to establish and manage impactful enterprises. Those eager to cultivate a brand that reflects their social values. Requirements There are no requirements needed to enrol into this Starting a Business or Social Enterprise - The Stone Soup Approach course. We welcome individuals from all backgrounds and levels of experience to enrol into this Starting a Business or Social Enterprise - The Stone Soup Approach course. Career path Social Enterprise Manager - £25K to 45K/year Community Development Officer - £20K to 35K/year Social Innovation Consultant - £30K to 60K/year Impact Investment Analyst - £35K to 55K/year Corporate Social Responsibility Manager - £35K to 60K/year Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Contemporary Human Resource Management course provides a comprehensive overview of key HRM principles essential for navigating the complexities of the modern workplace. In today's dynamic business landscape, where talent acquisition, retention, and development are critical for organizational success, understanding concepts like Strategic Human Resource Management and Employee Hiring is paramount. Performance Management and Conflict Management modules equip individuals with tools to foster productivity and mitigate workplace disputes effectively. Moreover, learning about Health and Safety Management ensures compliance with regulations, safeguarding both employees and employers. Proficiency in HRM not only enhances one's professional capabilities but also opens doors to job opportunities in the UK, where demand for skilled HR professionals remains high. According to recent surveys, HR managers in the UK earn competitive salaries, with averages ranging from £30,000 to £50,000 annually. The advantages of this course are evident in the growing demand for HR professionals, with job opportunities expected to increase by 9% in the coming years. Acquiring HRM expertise is not just beneficial for career advancement but also for contributing positively to organizational success and employee well-being in today's evolving work environment. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Human Resource Management Module 02: Strategic Human Resource Management Module 03: Employee Hiring Module 04: Performance Management Module 05: Conflict Management Module 06: Health and Safety Management Learning Outcomes: Analyse key HRM concepts for effective workforce management and planning. Implement strategic HRM practices aligning with organizational goals and objectives. Demonstrate proficiency in employee recruitment and selection processes. Evaluate and enhance employee performance through strategic performance management techniques. Apply conflict resolution strategies within the framework of HRM policies. Implement health and safety protocols fostering employee well-being and compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Contemporary Human Resource Management 1:31:14 1: Module 01: Introduction to Human Resource Management Preview 15:34 2: Module 02: Strategic Human Resource Management 14:23 3: Module 03: Employee Hiring 15:58 4: Module 04: Performance Management 15:54 5: Module 05: Conflict Management 13:59 6: Module 06: Health and Safety Management 14:26 7: CPD Certificate - Free 01:00 Who is this course for? This Human Resource Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Human Resource Management. Moreover, this course is ideal for: Aspiring HR professionals seeking foundational knowledge in HRM practices. Managers aiming to align HR strategies with organizational goals. Individuals transitioning to HR roles for career growth. Employees involved in recruitment, performance, and conflict management. Professionals responsible for health and safety compliance in organizations. Requirements There are no requirements needed to enrol into this Human Resource Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Human Resource Management course. Career path After finishing this Human Resource Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Human Resource Management are: HR Officer - £22K to 30K/year. Recruitment Consultant - £20K to 35K/year. Training Coordinator - £22K to 32K/year. Health and Safety Advisor - £25K to 40K/year. Employee Relations Manager - £30K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.