33232 OV courses

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

The Contemporary Human Resource Management course provides a comprehensive overview of key HRM principles essential for navigating the complexities of the modern workplace. In today's dynamic business landscape, where talent acquisition, retention, and development are critical for organizational success, understanding concepts like Strategic Human Resource Management and Employee Hiring is paramount. Performance Management and Conflict Management modules equip individuals with tools to foster productivity and mitigate workplace disputes effectively. Moreover, learning about Health and Safety Management ensures compliance with regulations, safeguarding both employees and employers. Proficiency in HRM not only enhances one's professional capabilities but also opens doors to job opportunities in the UK, where demand for skilled HR professionals remains high. According to recent surveys, HR managers in the UK earn competitive salaries, with averages ranging from £30,000 to £50,000 annually. The advantages of this course are evident in the growing demand for HR professionals, with job opportunities expected to increase by 9% in the coming years. Acquiring HRM expertise is not just beneficial for career advancement but also for contributing positively to organizational success and employee well-being in today's evolving work environment. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Course Curriculum Module 01: Introduction to Human Resource Management Module 02: Strategic Human Resource Management Module 03: Employee Hiring Module 04: Performance Management Module 05: Conflict Management Module 06: Health and Safety Management Learning Outcomes: Analyse key HRM concepts for effective workforce management and planning. Implement strategic HRM practices aligning with organizational goals and objectives. Demonstrate proficiency in employee recruitment and selection processes. Evaluate and enhance employee performance through strategic performance management techniques. Apply conflict resolution strategies within the framework of HRM policies. Implement health and safety protocols fostering employee well-being and compliance. CPD 10 CPD hours / points Accredited by CPD Quality Standards Introduction to Contemporary Human Resource Management 1:31:14 1: Module 01: Introduction to Human Resource Management Preview 15:34 2: Module 02: Strategic Human Resource Management 14:23 3: Module 03: Employee Hiring 15:58 4: Module 04: Performance Management 15:54 5: Module 05: Conflict Management 13:59 6: Module 06: Health and Safety Management 14:26 7: CPD Certificate - Free 01:00 Who is this course for? This Human Resource Management course is accessible to anyone eager to learn more about this topic. Through this course, you'll gain a solid understanding of Human Resource Management. Moreover, this course is ideal for: Aspiring HR professionals seeking foundational knowledge in HRM practices. Managers aiming to align HR strategies with organizational goals. Individuals transitioning to HR roles for career growth. Employees involved in recruitment, performance, and conflict management. Professionals responsible for health and safety compliance in organizations. Requirements There are no requirements needed to enrol into this Human Resource Management course. We welcome individuals from all backgrounds and levels of experience to enrol into this Human Resource Management course. Career path After finishing this Human Resource Management course you will have multiple job opportunities waiting for you. Some of the following Job sectors of Human Resource Management are: HR Officer - £22K to 30K/year. Recruitment Consultant - £20K to 35K/year. Training Coordinator - £22K to 32K/year. Health and Safety Advisor - £25K to 40K/year. Employee Relations Manager - £30K to 45K/year. Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Mental Health First Aid: Mental Health First Aid Course online Learn to be the best in the business by enrolling in our Mental Health First Aid Course. The qualification will provide you with a basic understanding of Mental Health First Aid before looking deeper into the common Mental Health problems you may encounter as a Mental Health First Aid bearer. The Mental Health First Aid Course covers techniques and guidelines for supporting employees' mental health, as well as the many types of mental health problems that commonly occur in the workplace. Understand the causes and symptoms of a variety of Mental Health First Aid conditions so that you can give proper Mental Health First Aid and treatment to those you are assisting. Special Offers of this Mental Health First Aid Course This Mental Health First Aid Course includes a FREE PDF Certificate. Lifetime access to this Mental Health First Aid Course Instant access to this Mental Health First Aid: Mental Health First Aid Course Get FREE Tutor Support from Monday to Friday in this Mental Health First Aid: Mental Health First Aid Course Courses are included in this Mental Health First Aid Bundle Course Mental Health First Aid of Course 01: Level 5 Mental Health First Aid Certification Mental Health First Aid of Course 02: Level 2 Youth Work Certificate Mental Health First Aid of Course 03: Level 3 Dyslexia Awareness [ Note: Free PDF certificate as soon as completing the Mental Health First Aid course] Mental Health First Aid: Mental Health First Aid Course online Industry Experts Designed this Mental Health First Aid course into 16 detailed modules. Course Curriculum of Mental Health First Aid Course Module 01: An Overview of Mental Health Module 02: Mental Health First Aid: An Outline Module 03: Understanding Childhood and Adolescent Psychiatric Disorders Module 04: Understanding Stress and Anxiety Disorders Module 05: Understanding Schizophrenia Module 06: Understanding Personality Disorders Module 07: Understanding Mood Disorders Module 08: Understanding Eating & Sleeping Disorders Module 09: Understanding Self-Harm and Suicide Module 10: Treatment of Mental Illness: Medication and Therapy Module 11: Mental Illness: Social Point of View Module 12: Relevant Legislation and Services Regarding Mental Health Module 13: Understanding Mental Health in the Workplace Module 14: Understanding Mental Health Crisis Module 15: Technology & Mental Health Module 16: Safeguarding Mental Health During Coronavirus (COVID-19) Outbreak Assessment Method of Mental Health First Aid After completing each module of the Mental Health First Aid Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Mental Health First Aid After completing the MCQ/Assignment assessment for this Mental Health First Aid Course, you will be entitled to a Certificate of Completion from Training Tale. Who is this course for? Mental Health First Aid: Mental Health First Aid Course online This Mental Health First Aid: Mental Health First Aid Course is suitable for those interested in obtaining a Mental Health First Aid. Requirements Mental Health First Aid: Mental Health First Aid Course online Students who intend to enrol in this Mental Health First Aid: Mental Health First Aid course must meet the following requirements: Mental Health First Aid: Good command of the English language Mental Health First Aid: Must be vivacious and self-driven Mental Health First Aid: Basic computer knowledge Mental Health First Aid: A minimum of 16 years of age is required Career path Mental Health First Aid: Mental Health First Aid Course online Certificates Certificate of completion Digital certificate - Included

Legionella and Legionnaires: Legionella and Legionnaires Course Online Legionella is a bacterial disease that is similar to pneumonia to some extent. As the spread of Legionella and Legionnaires Disease in the UK is minimal, public awareness of the disease is also low. Every year, 300 to 500 people are infected with this disease, which they mostly contract from abroad. Legionella bacteria can breed in any water source. It could be in your home or workplace. And, as it is a contagious disease, we should be well aware of this disease. The Legionella and Legionnaires: Legionella and Legionnaires Course will teach students about the health risks caused by Legionella. As a result, you can implement appropriate risk assessment procedures and appropriate control measures to avoid infection and contamination on the premises. Employers and managers will also be better equipped with knowledge about their legal responsibilities and the health risks created by Legionella bacteria. Special Offers of this Legionella and Legionnaires: Legionella and Legionnaires Course This Legionella and Legionnaires: Legionella and Legionnaires Course includes a FREE PDF Certificate. Lifetime access to this Legionella and Legionnaires: Legionella and Legionnaires Course Instant access to this Legionella and Legionnaires: Legionella and Legionnaires Course Get FREE Tutor Support from Monday to Friday in this Legionella and Legionnaires: Legionella and Legionnaires Course Main Course: Legionella and Legionnaires' Disease Awareness Training Courses with Legionella and Legionnaires: Legionella and Legionnaires Course Course 01: Control of Substances Hazardous to Health (COSHH) Training Course 02: Level 2 Food Hygiene and Safety for Catering Course 03: Level 3 Supervising Food Safety in Catering [ Note: Free PDF certificate as soon as completing the Legionella and Legionnaires: Legionella and Legionnaires Course] Legionella and Legionnaires: Legionella and Legionnaires Course Online Industry Experts Designed this Legionella and Legionnaires: Legionella and Legionnaires Course into 06 detailed modules. Course Curriculum of Legionella and Legionnaires' Disease Awareness Training Course Module 01: Overview of Legionella Module 02: Responsibilities Required by the Law Module 03: High-risk Environments Module 04: Legionella Risk Assessment Module 05: How to Control the Risks Assessment Method of Legionella and Legionnaires Course After completing each module of the Legionella and Legionnaires: Legionella and Legionnaires Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Legionella and Legionnaires Course After completing the MCQ/Assignment assessment for this Legionella and Legionnaires: Legionella and Legionnaires Course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Legionella and Legionnaires: Legionella and Legionnaires Course Online This Legionella and Legionnaires: Legionella and Legionnaires Course is designed for employers, employees, landlords, business owners and everyone responsible for an environment where Legionella may present a risk, including all health, education, and social care professionals. Requirements Legionella and Legionnaires: Legionella and Legionnaires Course Online Students who intend to enrol in this Legionella and Legionnaires: Legionella and Legionnaires Course must meet the following requirements: Legionella and Legionnaires: Good command of the English language Legionella and Legionnaires: Must be vivacious and self-driven. Legionella and Legionnaires: Basic computer knowledge Legionella and Legionnaires: A minimum of 16 years of age is required. Career path Legionella and Legionnaires: Legionella and Legionnaires Course Online Certificates Certificate of completion Digital certificate - Included

Youth Work: Youth Work Certificate Course Online Introducing Youth Work Certificate Course "Empowering the Next Generation" Online course! Are you passionate about making a positive impact on young lives? Do you want to contribute to the development and growth of the next generation? If so, our online course Youth Work Certificate Course is tailored just for you! Our comprehensive Youth Work Certificate Course is designed to equip you with the knowledge, skills, and tools necessary to excel in the field of youth work. Whether you are a seasoned professional or someone looking to embark on a fulfilling career, this extensive Youth Work: Youth Work Certificate Course will provide you with valuable insights and practical strategies to effectively engage and empower young people. Join our Youth Work Certificate Course today and unlock your potential to make a lasting impact on young lives. Together, let's create a brighter future for the next generation! Enroll in our Youth Work: Youth Work Certificate Course now and be part of the change! Course Included Youth Work Course Course 01: Level 2 Youth Work Certificate Course Course 02: Drug and Alcohol Awareness Training Course 03: Mental Health Support Worker Course 04: Level 5 Diploma in Family Support Worker Other Benefits of Level 2 Youth Work Certificate Course Free 4 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [Note: Free PDF certificate as soon as completing the Youth Work: Youth Work Certificate Course] Youth Work: Youth Work Certificate Course Online This Youth Work: Youth Work Certificate Course consists of 11 modules. Course Curriculum of Youth Work: Youth Work Certificate Course Module 01: Overview to Youth Work Module 02: Youth Workers: Who Are They? Module 03: Role and Approaches of Youth Worker Module 04: Ethical Conduct and Principles in Youth Work Module 05: Career as a Youth Worker (Social Work) Module 06: Social Influences on Youth Worker Module 07: The National Youth Agency (NYA) Module 08: The EU on Youth Work Module 09: Mental Health of Youth Worker Module 10: Dealing with Stress Module 11: Youth Justice and Social Work Assessment Method of Youth Work: Youth Work Certificate After completing each module of Youth Work: Youth Work Certificate course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Youth Work: Youth Work Certificate After completing the MCQ/Assignment assessment for this Youth Work: Youth Work Certificate course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Youth Work: Youth Work Certificate Course Online This Youth Work Certificate Course is offered to students from all walks of life. Individuals working in similar fields can also register in this Youth Work: Youth Work Certificate Course to update or develop their abilities. Requirements Youth Work: Youth Work Certificate Course Online To enrol in this Youth Work Certificate Course, students must fulfil the following requirements: Youth Work: Youth Work Good command of the English language Youth Work: Youth Work Must be vivacious and self-driven Youth Work: Youth Work Basic computer knowledge Youth Work: Youth Work A minimum of 16 years of age is required Career path Youth Work: Youth Work Certificate Course Online Enrol in the Youth Work Certificate Course today to learn the skills and knowledge required to work with young people and organise youth activities. Certificates Certificate of completion Digital certificate - Included

Customer Service Helpdesk & Virtual Assistant Level 2 Training Do you want to start a career in customer service? Are you interested in learning the customer service skills and knowledge needed for this role but do not know where to start? To expand your professional horizons, enrol in this Customer Service course right now. This Level 2 Customer Service course is ideal for both job seekers and current employees. An organization's success is determined by the quality of its Customer Service and supports in the business world. The modern consumer prefers brands that prioritize customer service over product selection and even low prices. Customer loyalty cannot be bought at any price, but it can be obtained through excellent customer service. If you are trying to secure your first job or advance your current customer service career, this Customer Service course will make a difference. Take the first big step toward realizing your full potential today with our support of Customer Service course. Special Offers of this Customer Service: Customer Service Course This Customer Service: Customer Service Course includes a FREE PDF Certificate. Lifetime access to this Customer Service: Customer Service Course Instant access to this Customer Service: Customer Service Course Get FREE Tutor Support from Monday to Friday in this Customer Service: Customer Service Course Courses are included with this Customer Service: Customer Service Course Course 01: Level 2 Customer Service Course 02: Dealing With Difficult People Course 03: Anger Management Course 04: Level 4 Time Management Course 05: Minute Taking Course 06: Communication Skills Course 07: Workplace Stress Management [ Note: Free PDF certificate as soon as completing the Customer Service: Customer Service Course] Customer Service Helpdesk & Virtual Assistant Level 2 Training Course Curriculum of Customer Service: Customer Service Course Industry Experts Designed this Customer Service: Customer Service Course into 05 detailed modules. Assessment Method of Customer Service After completing each module of the Customer Service: Customer Service Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Customer Service After completing the MCQ/Assignment assessment for this Customer Service: Customer Service Course, you will be entitled to a Certificate of Completion from Training Tale which is completely free to download. Who is this course for? Customer Service Helpdesk & Virtual Assistant Level 2 Training This Customer Service: Customer Service Course is ideal for anyone looking for a rewarding job in customer service. Special Note: Our Course is not a regulated Customer Service: Customer Service Course. If You want to get qualified, you can consider following options: Level 1 Award in Customer Service (RQF) Level 2 Award in Customer Service (RQF) Level 2 Certificate in Customer Service (RQF) Level 2 NVQ Certificate in Customer Service (RQF) Level 3 Diploma for Customer Service Skills (RQF) Level 3 Diploma in Customer Service (RQF) Level 4 NVQ Diploma in Customer Service (RQF) Requirements Customer Service Helpdesk & Virtual Assistant Level 2 Training Students who intend to enrol in this Customer Service: Customer Service Course must meet the following requirements: Customer Service: Good command of the English language Customer Service: Must be vivacious and self-driven Customer Service: Basic computer knowledge Customer Service: A minimum of 16 years of age is required Career path Customer Service Helpdesk & Virtual Assistant Level 2 Training Customer service skills are important, so this Customer Service: Customer Service Course will enhance your CV and can help you advance in many areas. Certificates Certificate of completion Digital certificate - Included

Ambulance Care: Ambulance Care Course Online Learn to be an Ambulance Care: Ambulance Care Course and become an important part of the UK healthcare system (ACA). These vital caregivers work primarily on the Patient Transport Service (PTS), where they pick up and drop off patients attending outpatient clinics and hospitals. Throughout this comprehensive Ambulance Care: Ambulance Care Course you will learn how to be an outstanding assistant and gain all the required knowledge to perform basic medical routines and provide patient support. We will walk you through the fundamentals of ambulance care and paediatric first aid. The Ambulance Care: Ambulance Care Course also teaches you how to perform CPR and assist unresponsive casualties. You will also learn to deal with common hazards and injuries, fire safety protocol, and basic ambulance maintenance. Enrol on our Ambulance Care: Ambulance Care Course today and help your local communities in the best way possible. Special Offers of this Ambulance Care: Ambulance Care Course This Ambulance Care: Ambulance Care Course includes a FREE PDF Certificate. Lifetime access to this Ambulance Care: Ambulance Care Course Instant access to this Ambulance Care: Ambulance Care Course Get FREE Tutor Support from Monday to Friday in this Ambulance Care: Ambulance Care Course Courses are included in this Bundle Ambulance Care: Ambulance Care Course Course 01: Ambulance Care Assistant Course 02: Workplace First Aid Training Course 03: RIDDOR Training Others Benefits of This Bundle Ambulance Care: Ambulance Care Course Free 3 PDF Certificate Lifetime Access Free Retake Exam Tutor Support [ Note: Free PDF certificate as soon as completing the Ambulance Care: Ambulance Care Course] Ambulance Care: Ambulance Care Course Online Industry Experts Designed this Ambulance Care: Ambulance Care Course into 05 detailed modules. Course Curriculum of Ambulance Care: Ambulance Care Course Module 01: An Overview of Ambulance Care Module 02: Additional Knowledge & Skills Related to Ambulance Care Assistant Module 03: Dealing with Common Illnesses, Injuries and Incidents through Paediatric First Aid Module 04: Conducting CPR Module 05: Servicing of the Ambulance Assessment Method of Ambulance Care Course After completing each module of the Ambulance Care Course, you will find automated MCQ quizzes. To unlock the next module, you need to complete the quiz task and get at least 60% marks. Certification of Ambulance Care Course After completing the MCQ/Assignment assessment for this Ambulance Care course, you will be entitled to a Certificate of Completion from Training Tale. The certificate is in PDF format, which is completely free to download. A printed version is also available upon request. It will also be sent to you through a courier for £13.99. Who is this course for? Ambulance Care: Ambulance Care Course Online Ambulance Care: Ambulance Care Course is ideal for individuals who want to work as ABAs (Ambulance-Care Assistants) and support non-emergency medical transport. This may be beneficial in similar roles in healthcare. Requirements Ambulance Care: Ambulance Care Course Online Students who intend to enrol in this Ambulance Care: Ambulance Care Course must meet the following requirements: Ambulance Care Assistant: Good command of the English language Ambulance Care Assistant: Must be vivacious and self-driven Ambulance Care Assistant: Basic computer knowledge Ambulance Care Assistant: A minimum of 16 years of age is required. Career path Ambulance Care: Ambulance Care Course Online This Ambulance Care: Ambulance Care Course will assist you in gaining all of the theoretical knowledge required to excel in the relevant field. Enrol in our Ambulance Care: Ambulance Care Course right now to get started on the path to taking your career to the next level. Certificates Certificate of completion Digital certificate - Included

Our extensive Call Centre & Customer Service Training course will help your call center workforce reach its full potential. Our 10-module programme covers all the essentials for providing great customer service, from learning the fundamentals to honing communication skills and creating goals. Develop your questioning skills, master phone etiquette, and improve your public speaking abilities. Equip yourself with the instruments required to succeed in the fast-paced field of customer service with an emphasis on pragmatism and benchmarking. Become a light of excellence for your call center by partnering with us. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access Throughout this course, participants will first gain an understanding of the core competencies and knowledge required for work in contact centres and customer service. The nuances of phone etiquette will then be covered in detail, enabling them to speak with professionalism and effectiveness when on the phone. Learners will explore different types of questions and how to respond to them appropriately, enhancing their ability to assist customers efficiently. They'll also learn techniques to speak confidently and skillfully, aiming to provide stellar customer service experiences. The curriculum emphasises key steps in handling customer interactions, setting achievable goals, and effectively closing conversations. Learners will gain insights into benchmarking performance and utilising various tools to support their customer service efforts effectively. Overall, this curriculum equips learners with the essential skills and knowledge needed to excel in call centre and customer service roles. Course Curriculum: Module 01: The Basics (I) Module 02: The Basics (II) Module 03: Phone Etiquette Module 04: Types of Questions Module 05: Speaking Like a Star Module 06: Key Steps Module 07: Goal Setting Module 08: Closing Module 09: Benchmarking Module 10: Tools Learning Outcomes: Understand fundamental principles of call centre and customer service operations. Master phone etiquette for effective communication in customer interactions. Develop skills to handle various types of customer inquiries confidently. Enhance verbal communication techniques to engage and assist customers effectively. Implement key steps and strategies to achieve customer service goals. Utilise benchmarking and tools for continuous improvement in service quality. CPD 10 CPD hours / points Accredited by CPD Quality Standards Call Centre & Customer Service Training 41:29 1: Module 01: The Basics (I) 05:23 2: Module 02: The Basics (II) 04:02 3: Module 03: Phone Etiquette 04:04 4: Module 04: Types of Questions 04:41 5: Module 05: Speaking Like a Star 02:59 6: Module 06: Key Steps 04:30 7: Module 07: Goal Setting 04:58 8: Module 08: Closing 03:32 9: Module 09: Benchmarking 03:34 10: Module 10: Tools 02:46 11: CPD Certificate - Free 01:00 Who is this course for? Individuals aspiring for customer service or call centre roles. Professionals seeking to enhance customer communication and service skills. Job seekers aiming for entry-level positions in customer support. Anyone interested in understanding call centre operations and customer service. Individuals aiming to improve their communication skills in service-oriented roles. Career path Customer Service Representative Call Centre Operator Customer Support Assistant Helpdesk Support Agent Client Relationship Manager Sales Support Executive Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Are you ready to delve into the intricate world of mental health and substance use disorders? Introducing our comprehensive "Weight Loss Management Course," designed to equip you with the knowledge and skills needed to navigate the complexities of dual diagnosis. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, learners explore mental health and how it affects people. They learn about the brain and how it works, understanding the connection between brain function and mental health. There's a focus on drugs and their impact on mental health, including how different substances affect the brain and behavior. Learners also delve into various models of care for people with dual diagnosis, understanding different approaches to treatment. They explore ethical issues related to mental health and the laws that protect individuals. Harm minimization strategies and the importance of overall health are emphasized. Learners also gain skills in assessing individuals with dual diagnosis and learn about psychological interventions and treatment options available. Finally, they examine current practices and policies in the field, recognizing the challenges and opportunities in addressing dual diagnosis in today's world. Course Curriculum Module 01: Mental Health An Introduction Module 02: Brain Works - Neurophysiology Module 03: Drugs and Their Effects Module 04: Models of Care and Dual Diagnosis Module 05: Ethical Issues and Mental Health Act Module 06: Harm Minimisation and Optical Health Module 07: The Assessment Process in Dual Diagnosis Module 08: Psychological Interventions in Dual Diagnosis Module 09: Treatment in Dual Diagnosis Module 10: Practice and Policy Issues Module 11: Dual Diagnosis A Challenge of New Era Learning Outcomes: Understand basic concepts of mental health and neurophysiology. Identify various drugs and their effects on the brain. Recognise models of care relevant to dual diagnosis. Discuss ethical issues and the Mental Health Act. Implement harm minimisation strategies in optical health. Assess and apply psychological interventions in dual diagnosis treatment. CPD 10 CPD hours / points Accredited by CPD Quality Standards Level 2 Dual Diagnosis Training 4:32:07 1: Module 01: Mental Health An Introduction 33:27 2: Module 02: Brain Works - Neurophysiology 25:11 3: Module 03: Drugs and Their Effects 24:37 4: Module 04: Models of Care and Dual Diagnosis 23:36 5: Module 05: Ethical Issues and Mental Health Act 19:45 6: Module 06: Harm Minimisation and Optical Health 32:32 7: Module 07: The Assessment Process in Dual Diagnosis 23:13 8: Module 08: Psychological Interventions in Dual Diagnosis 13:27 9: Module 09: Treatment in Dual Diagnosis 41:11 10: Module 10: Practice and Policy Issues 13:50 11: Module 11: Dual Diagnosis A Challenge of New Era 20:18 12: CPD Certificate - Free 01:00 Who is this course for? Health care workers in mental health services. Social workers dealing with substance misuse. Nurses specialising in dual diagnosis treatment. Psychologists focusing on mental health and addiction. Policy makers in health and social care sectors. Career path Mental Health Support Worker Substance Misuse Worker Dual Diagnosis Practitioner Community Mental Health Nurse Social Care Coordinator Policy Advisor in Mental Health Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.

Master the art of financial control and embark on a journey to financial freedom with our comprehensive course on Managing Personal Cash Flow. Designed to empower you with the knowledge and tools needed to navigate the intricate world of personal finance, this course is your ultimate guide to securing a stable and prosperous financial future. Key Features: CPD Certified Free Certificate from Reed CIQ Approved Developed by Specialist Lifetime Access In this course, you will learn all about managing your money effectively. First, you'll understand why it's important to know about personal finance and how it affects your life. Then, you'll dive into the basics of personal cash flow and learn how to manage it wisely. You'll also explore tax and financial strategies to make sure you're handling your money smartly. Understanding personal insurance and how it fits into your financial plan will also be covered. Accounting principles related to personal finances will be introduced to give you a solid foundation. You'll then learn how to plan your cash flow and design a personal budget to meet your financial goals. Additionally, you'll explore borrowing, credit, and debt management to avoid financial pitfalls. Finally, you'll understand the relationship between money and mental health and how to manage your money for overall well-being. Course Curriculum Module 01: Understanding the Importance of Personal Finance Module 02: Introduction to Personal Cash Flow Module 03: Understanding Tax and Financial Strategies Module 04: Managing Personal Insurance Module 05: Accounting and Personal Finances Module 06: Cash Flow Planning Module 07: Designing a Personal Budget Module 08: Borrowing, Credit and Debt Module 09: Money and Mental Health Module 10: Understanding Personal Money Management Learning Outcomes: Understand the significance of personal finance for long-term financial stability. Analyze personal cash flow and its role in financial planning. Apply tax and financial strategies to optimize personal finances effectively. Evaluate different types of personal insurance and their management strategies. Implement basic accounting principles to manage personal finances efficiently. Develop and maintain a personal budget to achieve financial goals. CPD 10 CPD hours / points Accredited by CPD Quality Standards Managing Personal Cash Flow 1:57:56 1: Module 01: Understanding the Importance of Personal Finance 11:22 2: Module 02: Introduction to Personal Cash Flow 12:59 3: Module 03: Understanding Tax and Financial Strategies 24:37 4: Module 04: Managing Personal Insurance 09:24 5: Module 05: Accounting and Personal Finances 09:35 6: Module 06: Cash Flow Planning 08:55 7: Module 07: Designing a Personal Budget 08:48 8: Module 08: Borrowing, Credit and Debt 10:53 9: Module 09: Money and Mental Health 08:28 10: Module 10: Understanding Personal Money Management 11:55 11: CPD Certificate - Free 01:00 Who is this course for? Individuals seeking to enhance personal financial management skills. Those interested in understanding personal cash flow dynamics. Anyone looking to optimize tax and financial strategies for personal gain. Individuals aiming to manage personal insurance effectively. Those seeking to improve personal accounting and financial planning skills. Career path Financial Advisor Tax Consultant Insurance Broker Personal Accountant Budget Analyst Credit Counsellor Certificates Digital certificate Digital certificate - Included Reed Courses Certificate of Completion Digital certificate - Included Will be downloadable when all lectures have been completed.