28544 OV courses delivered Online

Etiquette is a set of social behavioral requirements, created over time to give structure to the way to interpersonal rapport and manners are the core of etiquette. Discover the various behaviors involved in mastering manners and we will share the golden rule with you. Go above and beyond customer expectations by using the 6 F's. Learning Objectives Explain why rapport is important, Summarize the cost of poor etiquette, Apply Chart's customer care model, Exceed customer expectations by implementing the 6 F's Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Pros of consensus-building are to gain widespread agreement with a group, but it's more time consuming that voting. There's no room for competitive positions trying to win over others in consensus. Agreement requires what's best for the team. Discover ways to navigate agreements and implement six steps for reaching team consensus. Learning Objectives Describe the conditions for successfully reaching consensus, Apply a quick-consensus model for urgent decisions, Implement six steps for reaching team consensus Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Job burnout is triggered by many causes such as feeling helpless and lack of job meaning. Understand the symptoms of job burnout and ways to prevent or eliminate job burnout. Use the relaxation response to revitalize the mind, body, and spirit from neural overload. Learning Objectives Describe the symptoms and causes of job burnout, Apply 14 ways to prevent or eliminate job burnout, Explain how to use the relaxation response for stress reductions, Implement ways to support your immunity and well-being Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Prospecting is the search for something of value and persistence is a vital component in prospecting. We will guide you through various techniques to overcome your prospecting fears. Discover the four principles of prospecting psychology so that people will let you into their world and how POWER prospecting engages the right frame of mind. Understand the most vital tool to engage the interest of others in your offerings. Learning Objectives Describe how to create a successful prospecting mindset, Define essential sales terminology, Implement POWER Prospecting techniques Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Critical thinking means taking control of your thoughts to see if they make sense and applying self-corrective thinking to reach the highest level of rational reasoning and fair-mindedness. We all know the consequences of unchecked and undisciplined thinking. Understand what critical thinkers do and know the three levels of thinking. We will help you to think fair, open-minded, unbiased, unprejudiced and work to overcome personal biases. Learning Objectives Explain the benefits of critical thinking, Identify the hazards of non-critical thinking, Evaluate three levels of thinkers, Apply 10 strategies for critical thinking Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

By understanding and handling customer objections correctly, these can most of the time be turned into a purchase. Understand how to identify every prospect's value-driver-the primary value that will ultimately drive the decision to move forward. We will show you five steps for handling objections and show you why you should never overlook often hidden value-drivers such as gaining praise or being popular. Learning Objectives Describe the role of hidden Value-Drivers in making a sale, Implement the do's and don'ts of handling objections, Apply five steps to handling concerns Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Performance management involves setting clear expectations, providing regular feedback, and evaluating employee performance to align individual goals with organizational objectives. Tips for improving poor performance may include setting specific, measurable goals, offering additional training or resources, providing constructive feedback and support, and recognizing and rewarding improvements. By implementing these strategies, organizations can cultivate a culture of continuous improvement, boost employee engagement, and achieve better overall performance outcomes. Learning Objectives The following are some of the key outcomes in this course: Understand what performance management is Discover the steps that are involved in the performance management cycle Discover the benefits of Performance Improvement and why the cycle is an ongoing process that's critical to success Target Audience Managers, Team Leaders, Young Professionals

Accelerate your Salesforce integration expertise and master SOAP, REST, BULK API, and Streaming. Gain hands-on experience with Postman and SOAP UI and set up your environment with Visual Studio Code. Tailored for developers and Salesforce certification aspirants, this course will elevate your skills technically. Enroll now to advance your career!

The Confirm-It Funnel helps control sales activities, forecast, motivate, organize sales time, and insure consistency of sales results over time. Discover the four major steps in every sale and how to be in control of these steps. You will learn how to account for varying degrees of potential and assign a weight according to one single criteria. Understand how to use the funnel to detail specific steps of activities along the way. Learning Objectives Explain the benefits of using the Confirm-It Funnel for organizing leads, Forecast sales results, Determine a lead's value and priority by assigning "weights", Identify next steps for advancing the sale, Eliminate the feast or famine "roller coaster" effect of unpredictable sales Target Audience Managers, Team Leaders, Young Professionals, Sales Professionals, Customer Service Teams

Be you a fresher or an intermediate learner who wants to set an example in the ever-expanding field of UK insurance this course is the panacea for all your cravings. To dominate over your competitors, take advantage of this tailor-made 3D Insurance Course without sacrificing your regular schedule and comfort zone. Throughout the Insurance Programme, it stresses how to improve your competency as a person in your chosen field while also outlining essential career insights in the relevant job sector. Along with this Insurance Course, you will get 11 premium courses, an original Hardcopy, 11 PDF Certificates (Main Course + Additional Courses) Student ID card as gifts. This Insurance Bundle Consists of the following Premium courses: Courses are included in this Insurance Bundle: Course 01: Insurance Broker Training Level 3 Course 02: Stakeholder Management Course 03: Stocks, Shares and Forex Trading - Level 2 Course 04: Sage 50 Training Course 05: GDPR Data Protection Level 5 Course 06: Anti Money Laundering (AML) Regulation for AML Officers Diploma Course 07: Compliance & Business Risk Management Course 08: Applied Business Analysis Diploma Course 09: Level 3 Tax Accounting Course 10: Financial Investigator Course 11: Effective Communication Skills Enrol now in Insurance To advance your career, and use the premium study materials from Apex Learning. Insurance Broker Training The Insurance bundle incorporates basic to advanced level skills to shed some light on your way and boost your career. Hence, you can strengthen your Insurance Expertise and essential knowledge, which will assist you in reaching your goal. Certificate: PDF Certificate: Free (Previously it was £6*11 = £66) Hard Copy Certificate: Free (For The Title Course: Previously it was £10) CPD 110 CPD hours / points Accredited by CPD Quality Standards Who is this course for? Insurance Broker Training This Insurance Broker Training is designed for those seeking to secure a career in the Insurance industry and also for those trying to brush up on their existing knowledge about Insurance. Requirements Insurance Broker Training Only a smart device and stable internet connection are required to enrol for this Insurance Broker Training! Career path Insurance Broker Training Having this expertise will increase the value of your CV and open you up to multiple job sectors. Certificates Certificate of completion Digital certificate - Included Certificate of completion Hard copy certificate - Included You will get the Hard Copy certificate for the title course (Insurance Broker Training Level 3) absolutely Free! Other Hard Copy certificates are available for £10 each. Please Note: The delivery charge inside the UK is £3.99, and the international students must pay a £9.99 shipping cost.